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Online Super Fund

Online Super Fund

5.0 from 131 reviews · View Statistics
See the Best SMSF / Small Funds in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Online Super Fund

Reviews

5.0
131 reviews
  • Transparency
    4.9 (118)
  • Customer Service
    4.9 (122)
  • Rates and Fees
    4.9 (70)
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Davo
Davo
  • 4 reviews

Very happy we changed to OSF

published

We were dubious to say the least regarding a change of accountant for our SMSF. Even though we went from online to online providers there is a definite feel of person to person contact from OSF. All enquiries answered with detailed responses in a timely manner. First year with OSF so early days however, I can say the level of service is reassuring.

Transparency
5/5
Customer Service
5/5
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  • Verified

Outstanding SMSF service provider

published

OSF helped me with all the admin to set up my fund in 2013, and have done all my annual returns (including arranging external audits) since then. Service and responsiveness from both Jarrad and Sherene is exceptional. And their fees are absolutely reasonable. They are a pleasure to deal with.

Transparency
5/5
Customer Service
5/5
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Scott J.
Scott J.Sydney Surrounds, NSW

Another year of outstanding service

published

I have been using Online Super since 2013. It is a great service and a very reasonable price.
They have just completed my return for 2020-21 and it is still July 2021.
They have arranged the audit and the actuary report for the retirement accounts.
I couldn't ask for better service. This year I added a new member and changed fund trustee to a corporate trustee. All completed quickly and without any hassles.

Transparency
5/5
Customer Service
5/5
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Adrian B.
Adrian B.Metropolitan Adelaide, SA

Outstanding Service

published

This is my first year with Online Super Fund.
I have run my SMSF for eight years now and had used a local Chartered Accountancy firm, who gave me great service, but my fees had doubled over that period.
I decided that I should consider other options, and read the numerous five star reviews for Online Super Fund on this website. I've always been a little dubious about online reviews, and I was quite nervous about making the switch, but I must say that I have been delighted with the result and outstanding service.
These people are extremely organised, and prompt in answering any queries, in fact their service has proved to be better than my previous Accountant and at a much lower cost. They certainly deserve the five star rating!

Incentivised Review No
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Behaviour Matters
Behaviour MattersGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

First rate professional service

published
Transparency
5/5
Customer Service
5/5
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Blackie
BlackieGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 4 likes

Terrible

published
Transparency
1/5
Customer Service
1/5
Online Super Fund
Jarrad T.Online Super FundSend a private message
Blackie
Blackie

You have continued to bully and harass me, emailing again making slights. Now this. It acts as a warning to others hopefully.

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Gerald
GeraldSouth East Queensland, QLD
  • Verified

Comprehensive SMSF Support Service

published

Online Super Fund provides an accounting and administration service for our SMSF. We have been with the service for 6 years and it has always provided a very quick and efficient service in completing the annual SMSF accounts and associated administration of the fund including arranging the audit and lodging the tax return. Customer service is excellent and fees are very reasonable.

Transparency
5/5
Customer Service
5/5
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Warren S.
Warren S.Greater Melbourne (Metropolitan), VIC
  • 8 reviews
  • 4 likes

Massive time and stress saver

published

I have been with OnlineSuper for nearly 2 years. They have done 2 year ends. For the previous 3 years I did the accounting myself. I then used to contact an Auditor. Online Super does the whole job for less 10% of the time I spent on the previous regime of doing it myself (Im serious). That time is now spend doing more research on investing. So its a big win for me.

Transparency
5/5
Customer Service
5/5
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Glynis E
Glynis EWestern Australia
  • 3 reviews
  • 2 likes

Excellent service, first year with Online Super Fund, couldn't be happier

published

Thank you Sherene & Jarrod. I'm extremely happy with their service & communication. My return was attended too in a timely & efficient manner. I must thank them for their patience as I was moving from a large accounting service over to them, they made the transition pretty much seamless. I couldn't be happier.

Transparency
5/5
Customer Service
5/5
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SMSF / Small Funds

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SMSF Tax Return

published

I have been using Online Super Fund for 6 Years
and I have found that their services is very satisfied and will continue to use them again in the future year.

Transparency
5/5
Customer Service
5/5
Rates and Fees
5/5
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The reviewer stated that an incentive was offered for this review

No Name
No NameSouth East Queensland, QLD
  • 2 reviews
  • 1 like

First class service

published

I have used Online Super Fund for several years and have no hesitation in recommending their services. Reliable, efficient and cost effective.
Big improvement over my previous accounting firm, particularly coastwise.

Transparency
5/5
Customer Service
5/5
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Gambatte
Gambatte
  • 2 reviews
  • 1 like

Outstanding service and value by a family business with real customer service as a focus

published

We've been with Online Super Fund since 2013 when we changed from an Investment Bank Wrap Account to a SMSF. We have received very personal service always with excellent value. Delighted with the performance of the SMSF since and the modest annual fees go some way to ensuring impressive net returns.

Thank you Jarrad, Sherene and Team OSF!

Kind Regards,
Scott C

Transparency
5/5
Customer Service
5/5
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SMSF / Small Funds

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Amy L.
Amy L.Sydney, NSW
  • 3 reviews
  • 1 like

excellent service

published

Online Super Fund is an excellent SMSF admin service. We were with other services before, they were slow, expensive and sometimes wrong. This service is quick, accurate and responsive. The fee is reasonable.

Transparency
5/5
Customer Service
5/5
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Graeme M
Graeme MMid North Coast, NSW

Good honest Accounting at its best.

published

Very impressed with there professional conduct and patience in helping me navigate the transition from my previous account who was charging me way too much. Many thanks. Very reasonable rates and impeccable service.

Transparency
5/5
Customer Service
5/5
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John
JohnGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Well priced, Good and efficient service

published

I moved my end of year Accounting here in 2020, I had previously used a very large firm for end of year accounting service for 20 years.
Here the service is
Correct first time
Fast and efficient
About half the price I used to pay
I should have come here years ago. Great service great team

Transparency
5/5
Customer Service
5/5
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Questions & Answers

Jackie A.
Jackie A.asked

Unfortunately, looks like Online Super Fund are not taking on establishing SMSF at the moment and only transferring existing funds. If Online Super Fund is monitoring this, are they able to indicate when they'll be taking on new clients again?

2 answers
Scott J.
Scott J.

They may be busy with finishing the annual statements for 2021. It is a busy time of year.
They completed my return and I received my tax return before the end of July.

Adrian B.
Adrian B.
Yantao
Yantaoasked

Good day, I wish to contact about my SMSF. Please can you contact me at yantao.feng@gmail.com
Thanks

No answers
Jason
Jasonasked

Is it a easy setup to join establish and use your SMSF for investments .

2 answers
Gerald
Gerald
Warren S.
Warren S.

Agreed. Easy to set up. There are small extra charges for using an overseas broker - as opposed to buying OS shares or OS funds thru ANZ, CommSec, Colonial etc which are part of their overall fee. Its all laid out in their terms and conditions.

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Details

CategorySMSF / Small Funds
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