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Online Super Fund

Online Super Fund

5.0 from 121 reviews · View Statistics

Reviews

5.0

121 reviews
3
(0)
2
(0)
1
(0)
  • Transparency
    5.0 (109)
  • Customer Service
    5.0 (113)
  • Rates and Fees
    5.0 (56)
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Mark

MarkMetropolitan Adelaide, SA

Well priced, fast and efficient service

published

I transitioned across to OSF in 2018, and have been very impressed with all aspects of the administration. The contrast with my previous administrators couldn`t be more stark-the old administrators were slow, inefficient and costly, and I always seemed to have to be dealing with the new recruit.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Raghu

RaghuSydney Surrounds, NSW

  • 3 reviews

Fast, efficient, prompt, accurate and committed schedule

published

This is my first year with them. It was smooth hand held transition with the balancing of numbers to our satisfaction from the old system. Return was filed as per their committed schedule to total satisfaction and never a follow up or chasing needed. Great service from the team!!!!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Nic C.

Nic C.Sydney, NSW

  • 2 reviews

Very, very happy with Online Super!

published

Switched my SMSF administration to Online Super this year and am absolutely delighted. Very organised and great customer service. I expect to be a client for many years.
Thank you Jarrad and Sherene!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Peter

PeterGreater Melbourne (Outer), VIC

  • Verified customer

Highly Recommended

published

We have been using Online super for at least 5 years & I have always found them to be very professional & informative. They offer 5 star service in arrange the tax return & audit for our fund. In addition Online super are helpful & informative on legislation changes etc.
Highly recommend them.

Incentivised ReviewNo

Review collected in partnership with Online Super Fund

MalcolmB

MalcolmBGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Great service and useful tax information bulletins

published

Been with onlinesuperfund.com.au for a few years now and I have always found the service (via email) very prompt and helpful.
This is not an advisory service - you make your own SMSF investment decisions, but I am very happy with the fulfillment and cost of the ATO requirements regarding all the SMSF accounting needs.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Review collected in partnership with Online Super Fund

Margaret Anne Rieck

Margaret Anne RieckSouth East Queensland, QLD

  • Verified customer

Highly Recommended!

published

As a new client I would like to say 'a huge thank you' to Jarred and Sherene for their excellent service. Their turnaround time is very fast. They are most helpful and professional. Any questions I have they are dealt with quickly and efficiently. I will continue to use their online services and I highly recommend them.

Incentivised ReviewNo

Review collected in partnership with Online Super Fund

  • Verified customer

fantastic service

published

I was let down from another super fund accountant, and once I had transferred over I started seeing results very quickly, their communication was great, I have no second thoughts of going elsewhere.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Review collected in partnership with Online Super Fund

Shane H.

Shane H.Darling Downs, QLD

  • Verified customer

Very Professional Service!

published

Very knowledgeable, efficient and prompt. I have used the Online Super Fund service for the last 2 years of my SMSF. Communication has been excellent and I highly recommend their service.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Review collected in partnership with Online Super Fund

WendyM

WendyMHobart, TAS

  • 2 reviews
  • Verified customer

Excellent service

published

Great team who are very knowledgeable and also personable with their dealings with me. I have been using them for three years now and would not change to another provider.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Review collected in partnership with Online Super Fund

SMSF / Small Funds

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Zeza

Zeza

  • 2 reviews

Great Customer Experience!

published

This is the first time I have used an online provider for my SMSF and I am very impressed with Online Super Fund service and expertise.
I found them to be efficient, prompt and thorough.
I would highly recommend their services to anyone running a SMSF.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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A Bregiannis

A BregiannisGreater Melbourne (Metropolitan), VIC

  • Verified customer

Professional Patient Simple

published

I have been with Online Super Fund for 5 years and are happy with their service.
They are efficient, simple and on top of things crucially, when I am not.
If you would like professional partners in your SMSF, they will take care of you.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Review collected in partnership with Online Super Fund

  • Verified customer

SMSF returns made simple.

published

I have found Online Super Fund to be efficient, accurate, polite and economical, with everything happening electronically, quickly and precisely. They introduced me to Docusign for online signing that sped up the process even further. I would not go elsewhere

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Review collected in partnership with Online Super Fund

  • Verified customer

Excellent service

published

Online Super Fund do an excellent job of preparing returns quickly and accurately. Communication is clear and instructions are easy to follow. For a time poor person they basically spoon feed you all of the material you need to provide and respond to,

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Review collected in partnership with Online Super Fund

  • Verified customer

Excellent SMSF accounting service

published

Jarrad and Sherene offer a highly professional service with fast turnaround, and very competitive pricing. The service offers 100% electronic exchange of information and electronic signing via "docusign" which is a massive timesaver. I cannot recommend them highly enough.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers

Review collected in partnership with Online Super Fund

Kam

KamSouth East Queensland, QLD

  • Verified customer

Change MRSF accountant this year

published

Just changed to OnLine Super Fund from my old accountant this year. I found Jarrad and Sherene to be very professional, all questions I had were answered quickly. I am glad that I found them and should be using them for years to come.

Incentivised ReviewNo

Review collected in partnership with Online Super Fund

SMSF / Small Funds

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  • Verified customer

Great Service*****

published

Online Super have managed our super fund for the last 4 years and we have found Jarad and Sherene to be very helpful and incredibly prompt in their responses. We have found the services of Online Super to be great value.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Review collected in partnership with Online Super Fund

  • Verified customer

SMSF Accounting by Online Super Fund

published

We have been with Online Super Fund for 2 years and have found their service, knowledge and professionalism to be outstanding. We have had our SMSF for 23 years and Online Superfund runs rings around the other 3 companies we used in the past to complete our fund's returns and admin. For the first time since starting our SMSF we feel that we know exactly where we are and what we are required to do to make sure our fund is compliant. We also really like that we have had the option to lodge everything online, thus being environmentally friendly, without being too difficult for those of us who are not overly tech savvy.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Review collected in partnership with Online Super Fund

eric sando

eric sandoMetropolitan Adelaide, SA

  • Verified customer

SMSF accounting and audit

published

My wife and I have been customers for 5 years or more, and no intention to change.
The service is professional ethical efficient, and excellent value.
I would recommend Online Super fund to anyone running their SMSF.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers

Review collected in partnership with Online Super Fund

krut t.

krut t.

  • 2 reviews
  • Verified customer

Excellent Professional Operation

published

First time I have used online super fund. Great price, service and professionalism. They get back to you promptly answering any questions and providing a thorough service for Super fund returns. I recommend them.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers

Review collected in partnership with Online Super Fund

Edward

EdwardPerth, WA

  • Verified customer

Moving to Online Super Fund was a great decision.

published

I switched to Online Super Fund two years ago and I am more than happy with their service and performance. They are very professional and quick to answer any of my queries. Switching to Online Super Fund has proven to be an excellent decision.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers

Review collected in partnership with Online Super Fund

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Questions & Answers

Natalie M.

Natalie M.asked

I would like to a transfer from ATO, some funds were sitting there as l had an inactive account. I am an Australian now living in NZ. I am wanting to retrieve funds under covid . Needing fund that will accept ATO payment and low fees to retrieve

No answers
Ian

Ianasked

Do you do accounting/compliance yearly for people with an smsf elsewhere?

No answers
E Brown

E Brownasked

You are saying that your investment returns are extremely high or just the service?

if service is high but the returns and growth are low...runnnnnn.

2 answers
Geoff123
Geoff123

It's an accounting service for SMSF's. You have to run the thing yourself and make your own investment decisions, like an adult. If all this confuses you then you should stick with the herd in a Union run fund.

E Brown
E Brown

I know but I am asking what is so good. How do they assist you in self managing? I think your words are quite toxic but at least you attempted to answer the best of your ability.

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Details

CategorySMSF / Small Funds

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