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Xpress Super
4.9 from 82 reviews · View Statistics

Reviews

4.9

82 reviews
  • Transparency
    4.7 (11)
  • Customer Service
    4.6 (12)
  • Rates and Fees
    5.0 (5)
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Fantastic excellent service

published

Fantastic Exceptional, well done Xpress Super! Over 3 years ago
I switched to Xpress Super seeking well priced, SMSF Administration fund Simple and easy! I have been extremely impressed. Switching over to Xpress Super was easy and support is very professional, clear and prompt communication.. I highly recommended Xpress Super! Well done Karl and everyone at Xpress super !

1 comment
Xpress Super
ServiceXpress Super

Thank you very much for taking the time to provide a review of our services. We appreciate you sharing your experience.

The reviewer stated that an incentive was offered for this review

Ric Ward

Ric Ward

  • 2 reviews

Exceptional, well done Karl and Xpress Super!

published

I switched to Xpress Super seeking well priced, online SMSF Administration. Simple and easy! I have been extremely impressed. Switching over to Xpress Super was easy and support is very professional, clear and prompt! I highly recommended Xpress Super! Well done Karl and team !

Transparency
Customer Service
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Incentivised ReviewNo
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1 comment
Xpress Super
ServiceXpress Super

Thank you for your feedback Ric! Hearing our clients are happy and enjoying the service is very important to us.

John C

John CGreater Melbourne (Metropolitan), VIC

  • 3 reviews

The BEST SMSF solution!

published

I rollovered all my industry super funds to Xpress Super over 5 years ago. And I'm very happy I did.

The Xpress Super team are, well, SUPER!

Special thank you to Karl and Emma for their outstanding service and responsiveness.

I get reliability, SMSF made easy and flexible investment options, at a great price. I highly recommend anyone considering a SMSF to call Xpress Super today.

Transparency
Customer Service
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Incentivised ReviewNo
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1 comment
Xpress Super
ServiceXpress Super

We love it when clients like you provide us with unsolicited feedback like this John. Thank you from the team!

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Suzi

Suzi

  • 2 reviews

Super SUPER!

published

I joined Xpress Super a year ago after huge dissatisfaction with expensive SMSF managers who managed my funds. I was wondering why it was called self managed as I didn't really get a look in! I'm slow with technology and Karl my Supervisor is incredibly patient and helpful. Carefully choosing stocks myself is fun but knowing tech help is a phone call away was what sold me. I have been very satisfied. Costs are down and compliance is done without me. SUPER
SUPER I call it.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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1 comment
Xpress Super
ServiceXpress Super

Thank you very much for providing us with a product review. We appreciate you sharing your experience.

wandbeck

wandbeckSydney, NSW

what was I thinking? SMSF is Easy Peasy :-)

published

I have been with one of the big managed Super fund for many years. I decided to switch to a SMSF as I wanted to get into precious metals as well as property. I got cold feet each time I looked at this due to what I perceived as a costly and complex process of setting this up. This all changed recently when I came across Xpress Super. They explained the process in simple terms, answered all my questions and were totally transparent throughout.

A big thanks to the team at XpressSuper & particularly Cameron who introduced the service to us. We have had a seamless switchover to the SMSF and its been done in super quick time as we had hoped.

Would recommend your company and services to any of my friends who were looking to do as we have done.

Transparency
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1 comment
Xpress Super
ServiceXpress Super

Thank you for sharing your experience. We love working with clients like you and we're very proud of our staff and solution.

Insight

InsightSydney Surrounds, NSW

I tried out Xpress Super for my new 2nd SMSF and was so impressed I have switched my 1st one over too

published
Transparency
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Incentivised ReviewNo
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1 comment
Xpress Super
ServiceXpress Super

Thank you very much for taking the time to provide us with a product review. We are pleased that you have confidence in the management of your funds and look forward to continuing the high level of service you have become accustomed.

lisahb

lisahb

  • 3 reviews

Delivery beyond my expectations

published

I joined after becoming discontent with our previous providers - we had been passed from one person to another to another as the accounting companies were swallowed up by corporates and the fees were extremely expensive for an uncomplicated (cash and shares) SMSF.

The changeover has not been seamless due to factors outside Xpress Super's control but now that we are through the details, we are very happy. The fees charged are much less than our old accountant and the online reports on performance are an added bonus. I wish we'd switched to Xpress Super years ago.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Xpress Super
ServiceXpress Super

Hi Lisa
Thank you for taking the time to provide a Product Review. Your feedback is appreciated.

Great experience My wife and I switched to Xpress Super a year ago and couldn't be happier with the move.

published

From the transfer of our existing funds into a new account created by Xpress Super to the new investment s we made with advice from the staff, the experience couldn't have been more pleasant and easier

August 30th 2019 Update: Great experience
Just want to reiterate that my wife and I chose all our investment strategies on our own. The only advice Xpress Super gave us was how to go about it. Their professionalism was unparalleled.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Xpress Super
ServiceXpress Super

Thank you for your feedback! Hearing our clients are happy and enjoying the service is very important to us.

michael

michaelGreater Melbourne (Inner), VIC

  • 2 reviews

thanks for all the help

published

first all id like to say i dont do reviews ,,,,
but in this case i cant help but mention all about the help i received moving my SMSF to express.
from my first initial conversations with EMMA, i knew it wasn't going to be easy ,
but with help from Emma,Kate , Cameron, and now my main man Karl its all done and all in one place
easy to follow platform ,
Karl has been terrific with my follow up questions and now i have a good understanding of how it all works and hopefully going forward i don't have to annoy him too much,

that said and every thing running smoothly now ,, im about to add an investment property , but im sure Karl will handle it ,,
thanks to all , cheers michael

Transparency
Incentivised ReviewNo
1 comment
Xpress Super
ServiceXpress Super

Thank you for taking the time to provide a review for us Michael. We hope you continue to enjoy the Xpress Super service.

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Terrible

published

Been with xpress super for couple of years, had trouble right from the start which only compounded further when dealing with an incompetant employee "[Name Removed]"
Do not use xpress super!

Transparency
Customer Service
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Income Protection
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3 comments
Xpress Super
ServiceXpress Super
Unhappy
Unhappy
Xpress Super
ServiceXpress Super

Great onboarding

published

I've just switched my existing SMSF to Xpress Super, and the process has been very smooth, with clear communication and responsive staff. The online access I have to view up to the minute details of the SMSF and its investments looks clear with helpful information for managing the fund. Competitive fees and great experience so far.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Xpress Super
ServiceXpress Super

Hi Stuart, thank you for your feedback! Hearing our clients are happy and enjoying the service is very important to us.

Mummabear

MummabearMetropolitan Adelaide, SA

  • 2 reviews

No regrets

published

GREAT. Can always get someone on the phone. Actual helpful and intelligent English speaking staff - seems too good to be true I know. smoothly run company. Do NOT sign up with other sketchy online funds. They do not take calls and you will have a $hit time dealing with them. I know this from experience. Xpress on the other hand aee the right price and the service is legit A+

Incentivised ReviewNo
1 comment
Xpress Super
ServiceXpress Super

Thank you very much for your feedback on your experience with Xpress Super.

Brian

BrianIllawarra, NSW

  • 6 reviews
  • 3 likes
  • Verified customer

Fantastic company to manage your SMSF

published

I have dealt with Xpresssuper for 5 years and have found them to be truly tremendous in every way. My Xpressuper manager and supporrt staff are very friendly, courteous, do everything in a professional manner and everything in a timely fashion. Communication is predominately carried out by email, but you can phone as well. They handle all the administration of my SMSF, from setup, accounting, auditing, compliance with ATO, everything. Costs are about $1000 pa for everything, it does not depend upon value of portfolio. They don't advise but they do have a related company that can do this. Truly I have never had an issue with them or any conflict whatsoever.
I thoroughly recommend them to manager your SMSF

Transparency
Customer Service
Incentivised ReviewNo
1 comment
Xpress Super
ServiceXpress Super

Hi Brian, thank you for taking the time to provide a Product Review. Your feedback is appreciated.

Jock

JockNorth Queensland, QLD

Does exactly what it says on the packet

published

I've been with Xpress Super for almost a year now and they've given me a great set of tools and personalised service to effectively manage my SMSF.

I have absolutely no hesitation in recommending them.

Customer Service
Incentivised ReviewNo
1 comment
Xpress Super
ServiceXpress Super

Thank you for taking the time to provide a review for us. We hope you continue to enjoy the Xpress Super offering.

Sam

SamSouth West, WA

Very Professional

published

We moved the administration of our SMSF to Xpress Super in July 2018 where their attention to detail is like a "breath of fresh air" and I highly recommended them.

Customer Service
Incentivised ReviewNo
1 comment
Xpress Super
ServiceXpress Super

Thank you for your kind words Sam. We love to hear our clients are happy!

SMSF / Small Funds

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New client

published

I have recently moved to Xpress Super after my previous accountant decided to retire. The information provided is extremely comprehensive and the service is competitively priced.

1 comment
Xpress Super
ServiceXpress Super

Thank you Mark. Your feedback is very important to us.

Kate

KateMelbourne

Outstanding Team

published

I joined Xpress Super in January 2018 and would highly reccomend them to anyone looking for a professional dedicated team. Cameron, Emma and the team have always provided me with prompt service. I am glad I made the decision to change to Xpress Super, I will always remain with them as a loyal customer. They are very deserving of the five out of five star rating. Well done Xpress Super and a huge thank you to Cameron for his never ending patience and support. If you are thinking of a Super Fund to join or change to then look no further than this amazing team and Company.

2 comments
Xpress Super
ServiceXpress Super

Thank you Kate. We appreciate you taking the time to provide us with a product review. Nothing makes us happier than hearing the decision to transfer to Xpress Super was a good one!

Kate
Kate

You are most welcome and deserving of any positive reviews. Kate x

M Taylor

M TaylorSydney

  • Verified customer

I recommend

published

Cameron and Emma provide a great service. I have never had a bad experience with Xpress Super, thank you very much!

1 comment
Xpress Super
ServiceXpress Super

Thank you very much Meiko. It's such a pleasure working with you.

Absolutely delighted

published

Been with these guys 5 years now and they just keep getting better.
Dealing the same staff over that time has been good for continuity.
"Surprise and Delight The Customer" seems to be their mantra.
Have saved me 10's of 1000 in tax by correcting previous expensive bad advice, they are great value for money.

1 comment
Xpress Super
ServiceXpress Super

Thank you for taking the time to provide a review for us Doug. We hope you continue to enjoy the Xpress Super platform.

Garry

GarryMount Gambier

I am really happy I transferred my SMSF management to Express Super

published

I recently transferred the management of my SMSF from an accounting practice to Express Super. The transfer was efficiently done with a minimum of fuss by Cameron & Emma. For the first time in 10 years, with Class Super, I am now able to check the status of my SMSF on a daily basis, all for significantly less $ I had been charged in the past. The integration of share buying/selling and the purchase of fixed interest products is great for people like myself who are hands-on. Would thoroughly recommend Xpress Super to anyone for the management of their SMSF.

1 comment
Xpress Super
ServiceXpress Super

Thank you for taking the time to provide us with a product review.

From a compliance perspective it's important for Trustees to be as informed as possible so we are thrilled to hear you are enjoying the Class Super 24/7 online reports.

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Questions & Answers

David John Lynch

David John Lynchasked

How can we transfer our super from other super to xpress super can we talk to someone to explain to us advantages?

2 answers
Xpress Super
ServiceXpress Super

Hi David
We would be delighted to talk to you and walk you through the process.
Please contact us on 1300 216 890 or provide us with your contact details at info@xpresssuper.com.au.

Brian
Brian

Hi David.
Yes, contact them directly and they will show you the process so you will understand. They are very courteous and very patient. If you don't understand ask them, and again till you understand. I am sure you will understand it the first time. All the best.
Regards
Brian

Donfitz

Donfitzasked

My wife and I have a SMSF of approximately $1,300,000 in pension mode administered by a Cavendish Super. I am 86 in uncertain health and would like to simplify the financial situation for when I die.
Do you have a balanced product that would handle completely all the administration and pay a monthly pension to my wife. If you do, what would be the entire annual cost for the product and what was the performance of the product for the last 5 years.

Don Fitzgerald
Emeritus Professor

1 answer
Xpress Super
ServiceXpress Super

Thank you for contacting us Don. We would be delighted to assist you with your SMSF needs.

In order to provide you with further information on our fees, we require additional information from you. Can you please email the team at info@xpresssuper.com.au or contact us at 1300 216 890.

Jaan

Jaanasked

Hi my wife and i are looking at a sandwich bar to biy with smsf and we would like to know if you help with bank loans or do you just do the online platform? we need to borrow about 250k

1 answer
Xpress Super
ServiceXpress Super

Hi Jaan - We can certainly assist with the compliance structure, however any loans will need to be arranged by you directly.

Get an answer from our members and Xpress Super representatives

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