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Xpress Super
4.9 from 77 reviews

Reviews

Review distribution

5 star
74
4 star
2
3 star
0
2 star
0
1 star
1

Insight

InsightSydney Surrounds, NSW

I tried out Xpress Super for my new 2nd SMSF and was so impressed I have switched my 1st one over too

published
Transparency
Customer Service
Rates and Fees
1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you very much for taking the time to provide us with a product review. We are pleased that you have confidence in the management of your funds and look forward to continuing the high level of service you have become accustomed.


lisahb

lisahb

  • 2 reviews

Delivery beyond my expectations

published

I joined after becoming discontent with our previous providers - we had been passed from one person to another to another as the accounting companies were swallowed up by corporates and the fees were extremely expensive for an uncomplicated (cash and shares) SMSF.

The changeover has not been seamless due to factors outside Xpress Super's control but now that we are through the details, we are very happy. The fees charged are much less than our old accountant and the online reports on performance are an added bonus. I wish we'd switched to Xpress Super years ago.

Transparency
Customer Service
1 comment
Xpress Super
Xpress Super X.Xpress Super

Hi Lisa
Thank you for taking the time to provide a Product Review. Your feedback is appreciated.

Great experience My wife and I switched to Xpress Super a year ago and couldn't be happier with the move.

published

From the transfer of our existing funds into a new account created by Xpress Super to the new investment s we made with advice from the staff, the experience couldn't have been more pleasant and easier

August 30th 2019 Update: Great experience
Just want to reiterate that my wife and I chose all our investment strategies on our own. The only advice Xpress Super gave us was how to go about it. Their professionalism was unparalleled.

Transparency
Customer Service
1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you for your feedback! Hearing our clients are happy and enjoying the service is very important to us.

michael

michaelGreater Melbourne (Inner), VIC

thanks for all the help

published

first all id like to say i dont do reviews ,,,,
but in this case i cant help but mention all about the help i received moving my SMSF to express.
from my first initial conversations with EMMA, i knew it wasn't going to be easy ,
but with help from Emma,Kate , Cameron, and now my main man Karl its all done and all in one place
easy to follow platform ,
Karl has been terrific with my follow up questions and now i have a good understanding of how it all works and hopefully going forward i don't have to annoy him too much,

that said and every thing running smoothly now ,, im about to add an investment property , but im sure Karl will handle it ,,
thanks to all , cheers michael

Transparency
1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you for taking the time to provide a review for us Michael. We hope you continue to enjoy the Xpress Super service.


Terrible

published

Been with xpress super for couple of years, had trouble right from the start which only compounded further when dealing with an incompetant employee "[Name Removed]"
Do not use xpress super!

Transparency
Customer Service
Insurance Options
Income Protection
See all answers
3 comments
Xpress Super
Xpress Super X.Xpress Super
Unhappy
Unhappy
Xpress Super
Xpress Super X.Xpress Super

Great onboarding

published

I've just switched my existing SMSF to Xpress Super, and the process has been very smooth, with clear communication and responsive staff. The online access I have to view up to the minute details of the SMSF and its investments looks clear with helpful information for managing the fund. Competitive fees and great experience so far.

Transparency
Customer Service
1 comment
Xpress Super
Xpress Super X.Xpress Super

Hi Stuart, thank you for your feedback! Hearing our clients are happy and enjoying the service is very important to us.


Mummabear

MummabearMetropolitan Adelaide, SA

  • 2 reviews

No regrets

published

GREAT. Can always get someone on the phone. Actual helpful and intelligent English speaking staff - seems too good to be true I know. smoothly run company. Do NOT sign up with other sketchy online funds. They do not take calls and you will have a $hit time dealing with them. I know this from experience. Xpress on the other hand aee the right price and the service is legit A+

1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you very much for your feedback on your experience with Xpress Super.


Brian

BrianIllawarra, NSW

  • 6 reviews
  • 3 likes
  • Verified customer

Fantastic company to manage your SMSF

published

I have dealt with Xpresssuper for 5 years and have found them to be truly tremendous in every way. My Xpressuper manager and supporrt staff are very friendly, courteous, do everything in a professional manner and everything in a timely fashion. Communication is predominately carried out by email, but you can phone as well. They handle all the administration of my SMSF, from setup, accounting, auditing, compliance with ATO, everything. Costs are about $1000 pa for everything, it does not depend upon value of portfolio. They don't advise but they do have a related company that can do this. Truly I have never had an issue with them or any conflict whatsoever.
I thoroughly recommend them to manager your SMSF

Transparency
Customer Service
1 comment
Xpress Super
Xpress Super X.Xpress Super

Hi Brian, thank you for taking the time to provide a Product Review. Your feedback is appreciated.

Jock

JockNorth Queensland, QLD

Does exactly what it says on the packet

published

I've been with Xpress Super for almost a year now and they've given me a great set of tools and personalised service to effectively manage my SMSF.

I have absolutely no hesitation in recommending them.

Customer Service
1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you for taking the time to provide a review for us. We hope you continue to enjoy the Xpress Super offering.

Sam

SamSouth West, WA

Very Professional

published

We moved the administration of our SMSF to Xpress Super in July 2018 where their attention to detail is like a "breath of fresh air" and I highly recommended them.

Customer Service
1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you for your kind words Sam. We love to hear our clients are happy!


New client

published

I have recently moved to Xpress Super after my previous accountant decided to retire. The information provided is extremely comprehensive and the service is competitively priced.

1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you Mark. Your feedback is very important to us.


Kate

KateMelbourne

Outstanding Team

published

I joined Xpress Super in January 2018 and would highly reccomend them to anyone looking for a professional dedicated team. Cameron, Emma and the team have always provided me with prompt service. I am glad I made the decision to change to Xpress Super, I will always remain with them as a loyal customer. They are very deserving of the five out of five star rating. Well done Xpress Super and a huge thank you to Cameron for his never ending patience and support. If you are thinking of a Super Fund to join or change to then look no further than this amazing team and Company.

2 comments
Xpress Super
Xpress Super X.Xpress Super

Thank you Kate. We appreciate you taking the time to provide us with a product review. Nothing makes us happier than hearing the decision to transfer to Xpress Super was a good one!

Kate
Kate

You are most welcome and deserving of any positive reviews. Kate x


M Taylor

M TaylorSydney

  • Verified customer

I recommend

published

Cameron and Emma provide a great service. I have never had a bad experience with Xpress Super, thank you very much!

1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you very much Meiko. It's such a pleasure working with you.


Absolutely delighted

published

Been with these guys 5 years now and they just keep getting better.
Dealing the same staff over that time has been good for continuity.
"Surprise and Delight The Customer" seems to be their mantra.
Have saved me 10's of 1000 in tax by correcting previous expensive bad advice, they are great value for money.

1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you for taking the time to provide a review for us Doug. We hope you continue to enjoy the Xpress Super platform.

Garry

GarryMount Gambier

I am really happy I transferred my SMSF management to Express Super

published

I recently transferred the management of my SMSF from an accounting practice to Express Super. The transfer was efficiently done with a minimum of fuss by Cameron & Emma. For the first time in 10 years, with Class Super, I am now able to check the status of my SMSF on a daily basis, all for significantly less $ I had been charged in the past. The integration of share buying/selling and the purchase of fixed interest products is great for people like myself who are hands-on. Would thoroughly recommend Xpress Super to anyone for the management of their SMSF.

1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you for taking the time to provide us with a product review.

From a compliance perspective it's important for Trustees to be as informed as possible so we are thrilled to hear you are enjoying the Class Super 24/7 online reports.

Russ

RussQueensland

  • 2 reviews

XPRESS ! in every sense of the word

published
1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you Russ. We appreciate you taking the time to provide us with a product review.


Advocate

AdvocateSydney, NSW

  • 3 reviews
  • 1 like

Excellent product and service

published

Very happy with the quality of this product and service.

One item of feedback would be to improve the data feeds for international stocks so they can be viewed online.

1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you for taking the time to provide a product review. We are continually working with Class Super and provide them with regular feedback around data feeds.


  • Verified customer

Thank you Xpress

published

Excellent customer service from Cameron and the staff. It was easier than I thought. Step by step setup. Thank you express super, I would recommend cameron and he's team to others.

1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you for taking the time to review Xpress Super. We love hearing that our clients are happy!


Very happy with Xpress Super

published

Xpress Super have been excellent to deal with. Cameron is very professional and very efficient in getting back to me with all my queries, be they simple or complex. It's been a massive task to move our super to SMSF but Xpress Super helped us navigate through the steps and made the process manageable. I would be very happy to recommend this business to my friends or anyone looking to establish SMSF.

1 comment
Xpress Super
Xpress Super X.Xpress Super

Thank you for your feedback Natalia, much appreciated.


Trevor

TrevorBallarat

Totally satisfied

published

I cannot find fault with the responsiveness and professionalism of both Emma and Cameron. They have made the transition from the use of an accountant to Xpress Super easy. In addition the up to date reporting system is very impressive and allows for more educated decisions to be made.

1 comment
Xpress Super
Xpress Super X.Xpress Super

We love hearing the transfer to Xpress Super was easy. Thank you very much for your feedback Trevor, much appreciated.


Page 1 of 4

Questions & Answers

David John Lynch

David John Lynchasked

How can we transfer our super from other super to xpress super can we talk to someone to explain to us advantages?

2 answers
Xpress Super
Xpress Super X.Xpress Super

Hi David
We would be delighted to talk to you and walk you through the process.
Please contact us on 1300 216 890 or provide us with your contact details at info@xpresssuper.com.au.

Brian
Brian

Hi David.
Yes, contact them directly and they will show you the process so you will understand. They are very courteous and very patient. If you don't understand ask them, and again till you understand. I am sure you will understand it the first time. All the best.
Regards
Brian


Donfitz

Donfitzasked

My wife and I have a SMSF of approximately $1,300,000 in pension mode administered by a Cavendish Super. I am 86 in uncertain health and would like to simplify the financial situation for when I die.
Do you have a balanced product that would handle completely all the administration and pay a monthly pension to my wife. If you do, what would be the entire annual cost for the product and what was the performance of the product for the last 5 years.

Don Fitzgerald
Emeritus Professor

1 answer
Xpress Super
Xpress Super X.Xpress Super

Thank you for contacting us Don. We would be delighted to assist you with your SMSF needs.

In order to provide you with further information on our fees, we require additional information from you. Can you please email the team at info@xpresssuper.com.au or contact us at 1300 216 890.


Jaan

Jaanasked

Hi my wife and i are looking at a sandwich bar to biy with smsf and we would like to know if you help with bank loans or do you just do the online platform? we need to borrow about 250k

1 answer
Xpress Super
Xpress Super X.Xpress Super

Hi Jaan - We can certainly assist with the compliance structure, however any loans will need to be arranged by you directly.


Get an answer from our members and Xpress Super representatives

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