116 reviews
Recent reviews
Worst accountant I have ever dealt with – We have experienced many issues with this firm and their account manager Karl. Some of the examples are below: 1. The fees increases have been outrageous, amounting to over 100% increase over 5 years. 2. They made mistakes in incorporating our SMSF which caused audit issues. 3. They sent the details of their other clients to us by mistake. 4.… Read more
They charge for their services one year ahead, unlike many other accountants who send a bill after the reports are completed.
Recommend to think twice before signing up because once you decide to separate it becomes a time consuming and painful process.
The best move I have made – Transferring an SMSF that had been going for over 25 years was not easy, but it was worth it. Xpress Super made me aware of things that had not been done by the previous organisation. Having compliance, taxation etc in the one place makes it simple and easy. I would like to thank Guimo, Karl, and others I have dealt with at Xpress Super for… Read more
their always professional, polite way they helped me during the change. I like to make long term decisions, so I look forward to working with Xpress Super in the future. The most important thing to have with financial matters, is peace of mind.
excellent service – I transferred my SMSF to X/Press nearly 10 yrs ago-The best thing I ever did. Very helpful, timely responses to any concerns, accurate & of course professional The staff are very knowledgeable & have treated me with the utmost respect despite my age & limited computer literacy. Their guidance was exemplary particularly in the early days/months-my… Read more · 1
thanks to Emma. More recently Marilyn-my Go to Girl among others who are dedicated & always there to help should the need arise Graham P
Great service – We joined Xpress Super last year from a full super (expensive) provider. After a few challenges getting things done in transition the end result has been very satisfying. Very responsive team. Show reply
Very professional service – I have been with Express for over 10 years and highly recommend them as price effective provider of SMSF services. Special thanks to Emma and Marilyn - both highly skilled and professional. Show reply
Saved thousands – We have found XS online after searching for a less expensive provider when we retired. Transition wasn’t easy as our previous accountant refused to cooperate but both Karl and Guillermo were patient and helped us through the process. Show reply
Great low-cost SMSF administration – I transferred my SMSF from a high-cost provider to Xpress about a year ago and, apart from a couple of stumbles during the transfer process, I have been impressed by the quality and ease of the service provided by Xpress Super. I find it convenient that most interaction can be conducted on-line. The on-line portal provides all the information I… Read more · 1
need, including an array of reports that are far superior to those available from my previous provider, and at a quarter of the cost. On the rare occasions since the completion of the transfer when I have need to contact Xpress directly, Karl has been most helpful and issues have been resolved quickly. I thoroughly recommend Xpress Super for easy-care, low-cost SMSF administration and compliance.
Great Service – Been using Express Super now for a little over 2 years after comming from another service provider. The transition was smooth and seamless with great support and service from all Xpress Super staff. Lets you get on with life and not get tied up with the minefield of administration. Show reply
Xpress Super is a wonderful product and service – The administrators and staff at Xpress Super are fantastic. They are knowledgeable with what is required for your SuperFund and all updates are handled promptly. Very easy to deal with and efficient in answering queries. I have no hesitation in recommending them to anyone starting a self managed super fund or wanting better and more reasonable priced service. Show reply
Great service – I engaged Xpress Super to handle all reporting, compliance and admin for my SMSF in 2018. They have proven to be absolutely dedicated to the task and are proactive at all times. I couldn't ask for better and am very happy with the team at Xpress. Show reply
Excellent team – I have been with Xpress for over 5 years now and have the highest regard for their services. After previously working through an accountant, their admin of my Self Managed Super Fund is a delight ...and at a much reduced cost! Show reply
Great customer experience with this SMSF – I've been working with them for almost one year, I am very impressed with Karl's customer focused and fast resolution approach. Show reply
Find out how Xpress Super compares to other SMSF / Small Funds
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Very happy with “Express” – Customer for 7 years, could not be happier , we can get on with life knowing that “Express” have our financial obligations associated with our fund under control, enabling us to spend valuable time doing what we want to do Show reply
Fantastic Service – We have been with Xpress since 2019 and are thoroughly satisfied with the service. Easy to use, very proactive management and provides all of the options we need. The staff are very helpful and friendly. Would highly recommend. Show reply
Glad we made the change – We transferred our business from one of the very costly full service providers. We no longer wanted full service, but definitely needed help with the accounting and reporting side of managing our SMSF. Karl and Emma have been a pleasure to deal with and are both very knowledgeable. We would recommend this service to others. Show details · 1
Amazing people Amazing service And I don’t say that lightly – Xpress Super have looked after my SMSF for approx 4 years. Karl Rayner, Emma Cass and Marilyn Go are amazingly efficient, knowledgeable and helpful. Makes it all seem so easy Show reply
Awesome, efficient and timely – We have found XpressSuper to be awesome, efficient and timely with access to all the online tools that automate and make the process extremely easy. The price is very reasonable for the service provided and they also manage my ASIC registration as well. We recommend XpressSuper more highly, thank you to the XpressSuper Team. Show reply
Xpress Super – We chose Xpress Super based on the reviews available on Product Review. We found the service provided by Karl and the team to be very professional and prompt. We went with the XpressBLK package and have found the additional support most useful. The establishment of the fund was undertaken quickly and efficiently with very clear instructions provided. Overall we have been very happy with the service provided. Show details · 1
6 year review of Xpress Super – I have been with Xpress Super for 6 years now and have been very happy with their service. They have been proactive in making sure that all required data is provided on time, and have responded to all queries in a timely manner with useful and accurate information. Show reply
A great service – We have been with Xpress Super 2 years though we have closed it down now. We experienced a great service, easy to set up and use. It provided a simple and cost effective method of managing our parents Super Fund. We appreciated easy and direct contact with our manager. When that changed to the upgraded service it was more difficult as we didn't… Read more · 1
the up the premium upgrade because we really didn't need it but our questions were always dealt with quite quickly by email. It saved us a lot of money and hassle from our previous manager's arrangements, so I would not hesitate to recommend it.
Everything done to meet SMSF LEGAL REQUIREMENTS – Only changed over to Express Super with my SMSF, in July. They are very good and efficient at setting it up. Saving me over $8,000 a year in fees. A very satisfying customer. Show reply
Find out how Xpress Super compares to other SMSF / Small Funds
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Very happy that I moved across to Xpress Super – I brought our SMSF accounts over to Xpress Super in May this year. I have found them to be both professional and efficient in getting my accounts up to date. They are also very patient with all my questions and proactive in their work, which I appreciate. So far I'm very happy with my decision. Show details · 1
XpressSuper is indeed super – We've now been with XpressSuper for over 2 years and have experienced all the super admin, reporting processes and tax cycles etc under their guidance. They have been truly invaluable to us. They have been reliable and smart- ie they know their stuff; responsive - ie they answer all our questions immediately or if a tough one after they've… Read more · 1
properly researched with their technical team. And their platform is easy to use, comprehensive and satisfies all our reporting requirements. And we're only on their basic plan so we get super value! What can I say, we couldn't do our SMSF without them. Thanks XpressSuper.
Excellent service – We have been with XpressSuper for 5 years. Cameron Mitsos and Emma Magee have given us excellent service. We don’t use Xpress Black service so any queries we have go to the Admin team who are always prompt, helpful and efficient. Show reply
Easy way to self manage your Super with Xpress Super – Over the last five years, Xpress Super has enabled me to manage my fund in a flexible and responsive way to markets, while providing complete transparency and easy access to my money. As my client manager, Karl has been great with his insights and comprehensive advice in a timely manner either via Zoom or phone, in helping me making the best informed decisions regarding my Super fund. Show reply
Thankyou very much Karl – Karl Rayner has been the Client Manager looking after my SMSF for a number of years now. I'd like to thank him for for the professional and prompt service he has provided me over that period of time - I've found Karl to be very knowledgeable and helpful and always prepared to go that extra mile to get things done. Show reply
Very supported and satisfied – As my fund goes back over decades. Karl showed extra patience when joining Xpressuper. The detail required to change adviser in 2020 was enlightening and useful, to understand the inner workings of the super system and rules of operation. Having completed the changeover my input requires very little effort on my behalf. All the figures are available daily. Great stuff Karl. Show reply
Fantastic SMSF Admin Service, would be lost without them – We started our SMSF in 2013/2014 and have been very happy with there service to help establish the fund and there continued ongoing assistance. Our designated support person gives us updates all the time of whats happening and matters that need our attention, We can always get hold of them on the phone or via email. Would recommend to anyone who has a SMSF or looking at getting one. Show reply
Very Professional – Have been with Express Super now for 5 years with our SMSF and have had nothing but perfect service. Karl Rayner and Emma Magee are very professional in their work and have never had to worry about anything as they both supply excellent service. Show reply
Xpress Super Professional Service – With the many moving parts and shifting government policy goal posts in the SMSF realm, Karl Rayner, as my XpressBLK Client Manager, has consistently provided a high calibre service, (including expertise and communication), that is professional, timely and comprehensive. Show reply
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Hi Natalia, At Xpress Super, we appreciate any… Read more (+1 reply)