My Bosch oven developed a fault, which was promptly and correctly diagnosed over the phone. The replacement part was installed in due course, and we are baking again on my favourite setting. It would have been a much more expensive exercise to have the repair done by a Bosch technician.
Ripped off. Refunded by chargeback.
It is difficult to rate this organization as there is no provision for negative ten stars, so I reluctantly gave them the lowest available rating of a single star. Service was requested on a dishwasher. The problem was diagnosed on-site as a kink in the drain hose, even though it had been operating perfectly for 5 years, without any hose movement. The repair charge was $99. Unsurprisingly, it didnt fix anything and service was again requested. This time the machine was taken back to their workshop. It was later returned, supposedly after replac...ing the water pump at an additional cost of $231. Again it didnt work resulting in a third call for service. Back it went to their workshop and a quote was issued for replacement of the PCB (printed circuit board containing most electronic components) and a new thermistor at a further cost of $360. Already $330 ($99 + $231) had been paid and this new charge would have taken it to a staggering $690 on a 5 year old machine. Needless to say, further repairs were declined due to some doubts over the honesty and competence of this organization, after two failed attempts. All those unrelated faults at the same time - Hardly likely. But of course if one continues to replace internal components, eventually they will get it right. The dish washer was partially working prior to the second workshop visit. But when returned without those final quoted repairs, it completely failed when turned on, triggering the circuit breaker. This time whatever they had done had properly stuffed it up, rendering the machine totally useless. A refund of the $330 already paid was requested, but Do-All Appliance Service never even had the courtesy to respond. Under Australian Consumer Law Competition and Consumer Act 2010, Schedule 2, Section 61, services must be fit and proper for the purpose that they are required. They were requested to fix the dishwasher, but the services provided did not do so, and hence were unfit for the purpose. There was a clear entitlement to a refund in law. When you have an uncooperative organization that wont comply with the law, then one can resort to the courts or VCAT (Victorian Civil Administrative Tribunal) to seek compensation. But unfortunately one has to pay to obtain justice, and have the law upheld. However, fortunately both amounts of $91 and $231 had been paid by credit card, leaving a third option available. Under credit card laws, customers can seek a chargeback from their bank, and there are no fees involved. This was done, and although time consuming, ultimately resulted in the two amounts paid, being credited back into the account. So at least all money wasted was recovered, which will go part way to the purchase of a new dishwasher. There are two important things to note from this affair First - Never trust Do-(Bugger)-All Appliance Service with any repair work. They are uncooperative and incompetent. It seems once they have your money, they dont give a rodents rear end for you. Second - When you buy any goods or services, pay by credit card only, not cash or any other way. You must also pay using an actual credit account, not through any linked savings, cheque or debit facility. This is important, as you only have the ability to request your bank to do a chargeback of disputed costs originally debited to a credit card account. Use of a credit card for payment in this manner gives consumers a certain degree of protection, against shoddy goods or service providers. ''
Tired with this company.
I made big mistake to chose this company for my rangehoods repair.
It took 10 days to book a technician to come, after follow up calls and couple of time changes, the technician spent 2 hours to figure out a new motor is needed.
The company took another 10 days to place the order of new motor, after I called 5+ time to follow up, then another 2 weeks later, again, after 3 booking time changes, the technician arrived and even call his office to ask someone google manual for him! That happened on 24 May.
You know what? Today, the rangehood ...stopped working again! I called this company and a lady told me the earliest day she can send technician over will be next Wednesday! I asked their manager to call back, she promised to have their manager to call me to agree a time! I am going to check in here everyday, till I receive the call from it's manager and eventually, to get my reangehood fixed!!!
Avoid using this company.
This review deserves zero stars however it does not allow it to go that low.
After several follow ups for a dishwasher repair over a 6 week period, which was a hold up on their end (due to a quote not being submitted for approval) there was finally a repair date set for a specific date and time.
The day arrives and confirmation calls were made during the appointment window. They did not arrive inside the booked appointment time.
Their office although initially sorry was unhelpful and dismissive, saying the technician was 5 minutes away how...ever they couldn’t guarantee any repair times. Waited the 5 minutes which then rendered me late for work and still no show by the technician. The technician then called 28 minutes past the end appointment window and even used a story of his van breaking down (which from other reviews is a common excuse). I had to go to work after already taking a half day leave to wait for them, and endure extra cost.
I have used this company for home repairs for many years and they were okay. 5 1/2 week ago they took away my dryer. I was told it would be a week until it would be back! Many phone calls later, twice being told I would be called back and I wasn't, told it would be ready at the end of the week or at the start of next week, told they were waiting on parts... They want to charge me $275. They can keep the dryer. Terrible communications and terrible service.
- Verified customer
Unethical and Terrible
Real Estate Agent Organised Service - Fisher & Paykel Fridge.
They said ordered parts and organised repair for Monday.
TXT MSG that day - No show not all parts arrived.
Turns out parts weren't ordered for another week and a half.
Now tell me parts coming Next Monday ... I'll believe that when I see it.
Didn't want to reorganise their schedule to address their mistakes and misrepresentation.
Said I was rude.
Apparently it is okay for them to be incompetent and dishonest ... That's not rude???
Hi all. Just wanting to thank do all for fantastic service, when I rang on Friday the girl on the phone was very helpful and the technician Cani on the same day. My dishwasher was spitting the tablate out to the floor leaving the dishes dirty. It took the technition a few minutes to fix it. I am certain that he know everything about dishwashers. I will recommend them 100 procent. They are fantastic professionals . I now happy again after weeks of frustration. One happy house wife. Thank you very much do all. Miry
Got hooked up with them through my real estate agent. They were called to look after the dishwasher who needed repair. I got told they have a service window from 9-12 or 1-5 pm where I had to be at home. I made an appointment for 1-5 pm and waited and waited. I called at 4 pm to confirm that somebody is coming and got told very rude that the service technician is delayed, at 5 pm, I called again and got told he is coming later. At 6:30 pm still nobody showed up and when I called again, I got answering machine. Nobody showed up. Disgraceful company, not even called to let me know, had to reschedule meetings and take time off work.
Don't take them, totally unreliable company, no customer service at all.
Tried to wriggle out of honouring warranty
It was only after I'd paid for oven repair that I realised I'd had this company previously do the identical repair within the stated warranty period on their invoice. It took at least 10 phone calls, left messages, stalling behaviour by them before I finally threatened VCAT action and obtained a refund.
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