Doctors' Health Fund

Completley hopeless and confused administration, zero customer service. I changed over from another health fund.They mucked up the transfer, the amount, my childrens account. Spent 2 hrs so far on the phone, being told sales doesnt liase with accounts.Accounts say its sales fault. Emails sent, when replied to no answer.Different person each time… Read more

totally unaware of previuos issues.Finally got onto some one senior, said all fixed- but next time I tried to use the fund, despite being paid up, told I have to get receipt , claim online and maybe I'll get paid.This allegedly has been rectifed, and I was given week ( should be 3-6 months!) credit as compensation for my hours on the phone and frustraion. As a professional dealing with afund set up for professionals, I expect to be dealing with highly competent , efficient people.This " doctors fund'' has got to be the most ammateur,confused and unprofessional fund I've ever had to deal with.

I feel secure that my health care needs are taken care of – I had private health care insurance for a very long time and moved a few months ago to Doctorshealth fund. I found them to be prompt in their response to my claims and I received a generous refund. Additionally, their customer service staff answered policy related questions in a clear and helpful way which gave me feelings of security. For these reasons I strongly recommend Doctors health fund . Show details ·  1

Quite Possibly the Best Value Fund – I first became familiar with DHF when a Patient of mine was submitting on-site claims for his four-member family. Best rebates, compared to the big corporates, by far. Anyone remember the Mutual Benefits Societies? Of another era, but DHF comes closest. Show details ·  1

Highly recommended! – Excellent value, have definitely saved money by having doctors health fund this year. Very easy to make claims, and are usually resolved within a couple of days. Only been with this company for a year but couldn’t recommend it more. Show details ·  1

DO NOT SIGN UP WITH DOCTORS HEALTH FUND THIS IS A SERIOUS WARNING! – I am a GP and my wife is an anaesthetist. We joined in 2017 and paid for more than a year's coverage before moving overseas for a few years putting our policy on hold and then returning to have it reinstated. We paid top dollar for Gold coverage which included gynaecology / miscarriages and terminations. Unfortunately my wife had a miscarry and we… Read more

had planned to have a routine hysteroscopy and D&C performed which is a 5-15min procedure under spinal or simple GA. DHF refused to pay for surgery even though it is clearly stated in the policy. They also failed to inform ourselves after rejecting the hospital's submission for a claim even though this was time pertinent with surgery planned within 1 week as a semi urgent procedure. First call to them the operator on the phone said it wasn't covered. 2nd call to them was to follow up on the first call because they promised to send a form we had to send to the gynaecologist and or GP to state that this was not a pre-exisiting condition when they could have sent the forms to the hospital team and CCed us. This company will go down in history as the SATAN's reincarnate. TRUST ME - WE DOCTORS WILL MAKE SURE YOU FAIL AS A FUND AND I WILL TELL ALL AND EVERY ONE I MEET OF YOUR SCAMS

Constant technical issues – I have been using the highest level of cover (Prime Choice Gold) for a couple of years now and the experience with this provider has been getting worse and worse. I switched to a single cover a year ago and it took almost a month to set things up because they mistyped my email address (I found that out after calling five times and talked to… Read more

different representatives each time who could not figure that out even after me checking and spelling it out repeatedly) and my private information went to god-knows-who. I now got an SMS saying that I haven't paid my fees two weeks ago and have not been covered for that time. I called customer service and they said they accidentally set my direct debit to inactive? All my other payments went through and the account is always covered so no idea why. I then had to settle the account over the phone by giving out my credit card details. Very convenient to not let your customers know they are not covered, tell them two weeks later so you don't have to rebate any procedures done in that time and then charge for the whole month.

Horrible experience. Do not make the same mistake – Have gold hospital cover yet DHF only offered a rebate of $350 towards a $4150 surgery (this is less than my monthly premium) due to the surgeon not participating in a certain scheme. The point of private health care is to have the freedom to choose your own doctor and the rebate should be the same regardless of any other factors. In addition to… Read more

this, days after my surgery when I am still off work recovering I receive an email stating that now the hospital stay will not be covered (after being assured that it was prior to my surgery) as they believe my injury was due to an accident which may be covered by insurance or damages (not the case and a wild assumption to make based on my description of how my injury occurred when I was admitted). Clearly looking for any way to avoid contributing anything towards this surgery! Remind me again why I am paying close to $400 per month in premiums? And they want to contribute a mere $350 towards a claim (my first surgery I have ever needed). And all this harassment at a time when I am supposed to be resting and recovering from surgery. I changed to DHF thinking it would be more supportive and considerate of fellow health professionals, this is clearly not the case. I have never had such a terrible experience with any previous health fund I have been with. If I could give less than 1 star I would

Five star service – Have never ever had a negative experience or delayed response nor delayed claim with this fund. Efficient, generous policies and very personal service - not a bot in sight. Pierre is exceptional… see how I know their names? Will never hesitate to recommend. Show details ·  1

Good experience – Customer service was very helpful. They helped me restart my account and promptly ordered a replacement card. Nil issues claiming at my dental appt Show details ·  1

Great health cover – I had hip knee replacements vascular operations endoscopy colonoscopy fully covered with dental periodontal Physiotherapy and massage part payment in past 2 years which is great .Also can and talk to staff for information is easy Show details ·  1

ive been with 4 funds, find their service the best. Value also high in comparison – Other funds I didn’t opt for extras. Doctors fund I have as the value is better. Not that i’ve used it besides dental. But nice to have as I’m getting to that age. Haven’t needed hospital coverage yet but seems the treating practitioner gets looked after better compared with other funds, this was important to me. No complaints, enquires promptly answered, hassle free. Hope the experience continues when coverage is required. Show details ·  1

Great service and benefits – Great service. Very raid claim payments and good refunds. Excellent call service when needed for questions. Not the cheapest but you get what you pay for and DHF is worth it. Show details ·  1

Very good cover and first class service – The Fund provides good cover and claims are always dealt with promptly and competently. We have been in the fund for 50 years and feel we have been well looked after. Show details ·  1

Excellent – I believe my policy with The Doctor's Health Fund has always been very good value. I have been with the Fund for more than 20 yrs. My claims are always resolved very quiclky Show details ·  1

This is a good fund and I trust it 100% – This fund pays a good amount immediately upon receiving the original paid account. Show details

Good service – Good value, premium cover. Not the cheapest on the market but if you're looking for good quality cover with excellent customer service, look at DHF! Show details ·  1

Fantastic customer service – Great communication, friendly and well informed staff, in particular Esha. Very approachable and happy to help in every way. Show details ·  1

Good service – Staff were knowledgeable and helpful with good phone manners and presentations Show details ·  1

Extremely good cover – I am very happy with my policy. My claims are always resolved quickly and efficiently Show details ·  1

Superb Hospital Insurance Plans – Policy is superb value.Easy to set up. Claims lodged with timely satisfactory resolution.I have enrolled in excess of 6 years. Show details ·  1

Expensive but Value for Money – Gives peace of mind that we can afford the quality medical treatment we may need as we age. Phone response is excellent and friendly. Claims are paid quickly. Would prefer more was paid on extras, but amounts paid are more than competitive with other funds. Show details ·  1

Very Good Health Fund – Policy is good. I lodged clime last week and today got refunds. I've been with Doctors Health Fund for more than 5 years Show details ·  1

A little more expensive, but you don't pay for the woo – I took out Doctors Fund Health insurance and left BUPA for a number of reasons. I have been with Doctors Health Fund for over 3 years and am very happy with their service. Claims are processed quickly and any issues I have had have been resolved easily. I changed because I don't want to pay for therapies I'll never use and which have no… Read more ·  1

scientific basis. I want to ensure that the doctors I use get paid by the Health Fund for what they are worth, eg. the AMA fee. My doctors and hospitals I use are happy to charge me the Doctors Health Fund rate with no out of pocket expenses to me.

Excellent Service – Quick and courteous service and very professional response to my questions Show details ·  1

Best caring health fund ever – With Doctors Health Fund 10 years now. Cover offered for hospital meant I was never ever out of pocket. Their rebates and cover beat all the other commercial health funds. Health care should not be influenced by the motive profit, that's why Doctors Health Fund succeeds. Extent of hospital cover is exceptionally inclusive. Extras cover is highest benefit. Strongly recommend DHF above all the others. Show details ·  1

Great service and coverage – Extremely responsive and helpful support team. Great coverage with many options for individual needs. Very happy to be with DHF. Show details ·  1

Rated one of the best by CHOICE – I hadn't heard of Doctors' Health Fund before I checked the ratings given by CHOICE. It was the highest rated fund in the list, based on the kind of coverage I was looking for Show details ·  1

Lies from Customer Service Staff – I spent some weeks at the St John of God Subiaco Hospital a month ago . I checked with Doctors Health that my cover would mean I had to pay nil extras for the bed provided. They assured me that all would be covered. NOT SO there was an extra hospital charge of $30 daily for internet access etc . I didn't want wifi it but I had to pay the money… Read more

anyway. $400 odd may not seem a lot to other people but I stretch my finances to pay for the mid level health insurance in the expectation that there would be no extras - but there were and the fund just didn't want to know about it .