I went to dodo as they were cheap but now they are the worst wifi is ok but my mobile they took over to which i didntwant taken that was chritmas eve it is now friday whjch they said it would im still no service it has really got me so crankynow they are not in were i livei will have to travel to find them im not happy is there a cooling off period? I want to change services now?
think twise before sign
dodo..not recomandable... worst service ever I seen. they will give false information when they try to get you sign. no honesty. cant trust them. one of the sales representative gave 90% wrong information to sell the home phone plan. i find out with in a week then I tried to get the information about it but not yet solved. think twise and make sure everything is ok before sign any contracts. better ask for cooling of period atleast one month so that we can change if its not working as our wish.
Customer Service Is Poor
We will never recommend Dodo after their poor customer service.
Constantly in arguments trying to sort issues.
They never called back when they said they would, even though there had been an agreed time.
To sort problems, we had to go to a supervisor.
From being being billed before we actually moved in and connection issues.
No longer have a fixed line and have gone totally mobile for both phone & internet.
Put prices up 100% without informing me
These guys are a joke - their $59.90 unlimited internet and home phone has been charged to me for $149.90 and their $16 cellphone is being charged at $66! The only thing they have not put up is the VoIP ph @$4.90, even though I fail to see why I would need a VoIP number if I have a home line and unlimited data? They charge it regardless!
Overcharging and Miss-information
We were told that the $60.90 is made up of $30.00 line rental, $29.90 ADSL, $10 unlimited calls, NOW they are telling me that due to living in Fernvale Qld, we are classed as rural, thus the costs are
ADSL $69.90, Line rental $40.00 (-$10) PLUS all calls. last bill was $87.37
NOT HAPPY JAN!!
Difficult start, ok since
It took 6 months for my mother to be connected to NBN and phone with Dodo. Absolute nightmare. One after another, the service person would find what the hold up was and vow to fix it, with no result. At last, it was found that because - I had originally signed up, paid up and then withdrew because what I agreed to was not the same on paper. A salesperson rang and talked it over and we made a new start, including transferring the money I'd paid across to the new plan (and received refunded extra). so it eventually was found that my order had not...been activated because I should have gotten full refund and paid for new order! Another problem was following the order of the installation. We would get this after this, and then the technician would ring for an appointment etc. I ended up walking the village looking to see if there were any little boxes on any units, because there should have been one apparently, but no, the village has one box somewhere for everyone. What a disaster. I had started in February, to get her set up before I left the country, but it didn't connect for 6 months because of the poor systems they seem to have in place. Traumatic. However, since connection, money has been taken automatically for the service and no real issues. Good rates, so glad I persevered for my mother because other plans are more than she needs to spend. There is now a Dodo representative in town, so it could have improved. It surely would want to.
Sucking your money dry
Dodo make you ring them on a 13 number and then charge you for the call. What a bunch of money hungry ratbags. So every time a customer rings them to inquire about their own service that they are already paying for they slug you 74 cents. Never ever use Dodo unless you like being cheated.
Seems they did the old bait and switch on me. Fools!
They said that I needed to have a landline with them to get ADSL2+ so I switched over to them and then they said that there was no ADSL available. Lying scumbags. Then they also changed how much they charged for the landline. At first it was $30 with Local, National and Moblile calls included- then it became $40. Then it became $50- but $40 only if I signed up for 2 years. Every time you talk to someone you get a different answer. Its the classic bait and switch. Their website said that there was ADSL2+ available to my house- that's the only r...eason I went with them in the first place. The fool on the phone said "just because our website says we can give you ADSL that does not mean you can actually get ADSL to your house" WTH is this!!!! They seem to have a dishonest system since other reviews match my own.
dodo is Terrible
dodo lost my phone number did not port my number. I asked for another no. dodo said one to two days nine days later I don't heave a line. what can I do about it. also can I cancel my two year plan. please help. today I rang dodo to asked when will I get a new number dodo dos not now when.
Lies and more lies. Still no active NBN.
Don't go near dodo. I have been lied to and misled so many times by dodo and still have no active connection yet I'm being billed for the service. I would like Dodo to come and remove their hardware from my home. Telecommunications ombudsman and legal action is my next course of action.
- Verified customer
Frauds, theft and scammers that provide a horrible service.
Ever since I have gone to dodo the pyramid scheme, our home phone barley works, has no dialtone or says "service is not connected, call your service provider" I have spent hours on the phone with dodos Filipino call centre who just do not care about you or your service.
The internet is also with dodo too and its crap! Slow all the time. Dodo did however sent a technician to fix it and he was really really nice, got the phone working 90% of the time instead of 10%. It should work all the time because I pay for it. But it gets...
INCREDIBLE price. high phone cost has gone with the dodo
I was previously paying $40 per month on line rental. JUST LINE RENTAL alone. I live in an area and I can only choose telstra or a telstra reseller. For $29.90 per month I get line rental. for an extra $10 I get unlimited calls (doesn't include 13/1300, but thats okay because no one other telstra reseller includes them).
At my mum's address I was paying $70 per month to get unlimited local calls and a fix rate national and mobile phones. For $39.90 dodo includes all these calls. So I quickly move my number over to Dodo as well as mum's. In...total I save $10/month at my address and over $30 at my mum's address. I also decided to move over our ADSL too. For an extra $29.90/month we get unlimited data and we don't have to worry about damn on-peak times and off peak times. Note that Dodo sells their cheap phone plan without the internet bundle so its actually good for those that just want the phone line. Hearing negative reviews about dodo back in the dial-up internet age, I was skeptic about joining them. But after being with them for a year I can say they are REALLY GOOD. Something that everyone needs to worry about is location. I found out that it doesn't matter who you are with, if you're in a terrible location where the infrastructure is terrible than of course you are going to have problems. Before I move to dodo I was with a really good company, but after 6 months my internet starts dropping out. I found out that nearby telstra was doing some work. After many months my internet speed was finally stable and my area was upgraded to ADSL2+. By the time I move to dodo last year I was still enjoying the same infrastructure but with lower price. So I admit I'm enjoying great service with dodo because all possible network issue has been fixed when I was with my last provider. But I'm highlighting a point, if there are issues on the network than it really can't be help by dodo. It will be up to the local guys tending to the issues. Looking at some of these negative reviews, I just want to remind people that you can't expect the same kind of service at such great prices. Dodo customer service are very polite and they are always nice to me. The waiting on the phone is long. But I've waited on the phone for AAPT, telstra, optus, TPG, Southern cross telco, vodafone, Transact. There is no perfect company. And if there is a problem with the infrastructure thats just unavoidable. You just need to calm down and be nice to the dodo customer rep. All they can do is log the issue. Best way is to email them or use their live chat. I guess if your internet is down you're screw. But than I remember before I was with dodo, my internet was out and I had to use my 3G data on my mobile to send an email. But this isn't going to work if some big issue occured and your mobile provider, home phone and internet is out for over 24 hours. This happen to me before, but if you think about it, will being with a different service provider make any differences? I just thought i'll share my experiences because some of these reviews indicates issues that can occur with any service provider.
Absolutely no idea what they are talking about, more trouble and effort than the pricing is worth...
While Dodo's pricing is competitive, be aware as soon as you have any sort of technical issue you are really in deep, deep trouble. You discover this the first time you are forced to call them and you join the three ring circus trying to describe the issues to someone who can't understand you, and who you can't understand despite your bravest efforts. I don't know how many times I have explained to Dodo staff that we are in a remote area, we have a radio telephone service, the infrastructure is owned by Telstra.. It's not a normal fixed land li...ne service. They just don't get it, they keep insisting our cordless "radio" phones are at fault. Imbeciles!!! Moreover when they claim they have sent a technician to fix a fault they insist you don't have ("it's a billing issue sir...you must speak to Customer Service"...and yet another lengthy wait for no result), and found nothing wrong, you know it's just not true because the property can't be accessed from the main road unless there is someone at the homestead.
can I rate this company 0? please never never ever sign up with them. Trust the review, we are real
I move my apartment and the new area does not have my old internet connection line so I try to connect with Dodo since they have NBN service. The wait of the installation is long but acceptable. The annoying part is when the internet get connected then every one hour it drop. It's took me 3 days in a row just to call to talk to one of their support from DODO and he end up talking from somewhere with very noisy background and does not know what he was talking much. Another annoying thing is, once you sign up with them with internet. You will rec...eive at least 6 call from their company asking to register with other service like electricity and insurance. The sale people is unbelievable. they don't know that they are wasting my time they just keep talking what If my house burn what If my house have thief steal my property. what are you doing ? I am just trying to get INTERNET IN MY APARTMENT why you guys talk so much nonsense. plus they are a true liar. At first they always say no contract no contract... what the f*ck no contract when I cancel my account suddenly tell me that this is under contract and need to surcharge for cancellation fee. okay just charge whatever you want and I don't want to deal with your company anymore. In conclusion, Everything is very very very suck.
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Questions & Answers
I'm on dodo ADSL2 internet and have a landline. Can I also get a mobile phone number? and at no extra cost
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