Bullied my 83 year old mother into paying more than she should...
My mother is 83 years old and signed a bundle contract with Dodo for her energy, landline and internet. She got rid of her computer a few months ago because she has mild dementia and couldn't manage it anymore. I advised her to ring Dodo and request a cheaper price for her landline since she was no longer using the internet.
Dodo did promise her a cheaper price over the phone, but when I examined Mum's Dodo invoices she had not received the discounted price. I advised Mum to phone Dodo back and enquire why she was not receiving the promised d...iscount. The woman Mum spoke with refused to honour the discount and my mother was left in tears and extremely distressed after that phone call. All her invoices are still labeled Your Home Phone And ADSL Tax Invoice and they all charge her an excessive price for what is only a Home Phone service. Mum recently had a fall and was hospitalised so I haven't had time to follow this up. Mum is in a vulnerable age group and it's both shocking and unacceptable that Dodo would take advantage of this. She's also terrified that she will be without power and a landline if she tries to change providers. At her age she needs uninterrupted services at all times. Now that she is out of hospital and recovered from her fall I intend to follow this up. I will not allow anyone to take advantage of my mother. Before I published this review I gave Dodo the opportunity to respond to these issues via mediation. I waited over a week and Dodo failed to respond. They are charging my Mum $75 a month for a home phone only, but their current offer for a home phone plan is $40. They are charging my 83 year old mother $35 more a month than their new customers.
- Customer Service
- Incentivised Review No
I am trying to instal a landline for our business and the automated phone line says it needs to be done on the website. No matter which contact term I choose, when I press next, I get a 'Page not found'. Incredibly frustrating.
- Incentivised Review No
Still going well
We have been with DoDo for quite a few years now. NBN and home line.
Good customer service and good connection. As good as Telstra and cheaper.
I went to dodo as they were cheap but now they are the worst wifi is ok but my mobile they took over to which i didntwant taken that was chritmas eve it is now friday whjch they said it would im still no service it has really got me so crankynow they are not in were i livei will have to travel to find them im not happy is there a cooling off period? I want to change services now?
Sales reps lie to get sales
Sales reps give incorrect info to get sales up, send you a totally different set of terms via email afterwards. Not a good company to deal with at all
think twise before sign
dodo..not recomandable... worst service ever I seen. they will give false information when they try to get you sign. no honesty. cant trust them. one of the sales representative gave 90% wrong information to sell the home phone plan. i find out with in a week then I tried to get the information about it but not yet solved. think twise and make sure everything is ok before sign any contracts. better ask for cooling of period atleast one month so that we can change if its not working as our wish.
Customer Service Is Poor
We will never recommend Dodo after their poor customer service.
Constantly in arguments trying to sort issues.
They never called back when they said they would, even though there had been an agreed time.
To sort problems, we had to go to a supervisor.
From being being billed before we actually moved in and connection issues.
No longer have a fixed line and have gone totally mobile for both phone & internet.
so far so good
I have had the internet connected with Dodo for 2 weeks now & all is going well. Streaming videos & web browsing via multiple devices are managed without a problem in the Melbourne metro area.
Put prices up 100% without informing me
These guys are a joke - their $59.90 unlimited internet and home phone has been charged to me for $149.90 and their $16 cellphone is being charged at $66! The only thing they have not put up is the VoIP ph @$4.90, even though I fail to see why I would need a VoIP number if I have a home line and unlimited data? They charge it regardless!
Don't Ever go with them
Worst service ever. Miss information (They do it purposefully) and Hidden charges. I had to call them million times to clarify things. Still my problems are not settled. I will definitely call off the agreement if this continues to happen.
Overcharging and Miss-information
We were told that the $60.90 is made up of $30.00 line rental, $29.90 ADSL, $10 unlimited calls, NOW they are telling me that due to living in Fernvale Qld, we are classed as rural, thus the costs are
ADSL $69.90, Line rental $40.00 (-$10) PLUS all calls. last bill was $87.37
NOT HAPPY JAN!!
Difficult start, ok since
It took 6 months for my mother to be connected to NBN and phone with Dodo. Absolute nightmare. One after another, the service person would find what the hold up was and vow to fix it, with no result. At last, it was found that because - I had originally signed up, paid up and then withdrew because what I agreed to was not the same on paper. A salesperson rang and talked it over and we made a new start, including transferring the money I'd paid across to the new plan (and received refunded extra). so it eventually was found that my order had not...been activated because I should have gotten full refund and paid for new order! Another problem was following the order of the installation. We would get this after this, and then the technician would ring for an appointment etc. I ended up walking the village looking to see if there were any little boxes on any units, because there should have been one apparently, but no, the village has one box somewhere for everyone. What a disaster. I had started in February, to get her set up before I left the country, but it didn't connect for 6 months because of the poor systems they seem to have in place. Traumatic. However, since connection, money has been taken automatically for the service and no real issues. Good rates, so glad I persevered for my mother because other plans are more than she needs to spend. There is now a Dodo representative in town, so it could have improved. It surely would want to.
Sucking your money dry
Dodo make you ring them on a 13 number and then charge you for the call. What a bunch of money hungry ratbags. So every time a customer rings them to inquire about their own service that they are already paying for they slug you 74 cents. Never ever use Dodo unless you like being cheated.
I had the same experiences with these guys for two years Matt. Planning of changing supplier as soon as the current account is up in two months. They are good at shifting posts to get your money.
Seems they did the old bait and switch on me. Fools!
They said that I needed to have a landline with them to get ADSL2+ so I switched over to them and then they said that there was no ADSL available. Lying scumbags. Then they also changed how much they charged for the landline. At first it was $30 with Local, National and Moblile calls included- then it became $40. Then it became $50- but $40 only if I signed up for 2 years. Every time you talk to someone you get a different answer. Its the classic bait and switch. Their website said that there was ADSL2+ available to my house- that's the only r...eason I went with them in the first place. The fool on the phone said "just because our website says we can give you ADSL that does not mean you can actually get ADSL to your house" WTH is this!!!! They seem to have a dishonest system since other reviews match my own.
Questions & Answers
How do I cancel 'call forwarding'? When I activate 'call forwarding' I get a message confirming this action. When I enter #21# to cancel I merely get an engaged tone.
I bought my landline off eBay so why does it have to be connected to th
e modem when it is plugged into the wall jack seperate to Dodo Modem funny I was given a hand held phone and Dodo rang and said my home phone was connected but I gave that phone back and bought my own but Dodo Customer Service say I can only activate my landline through the modem that's rubbish and do they really think I would have my landline sitting behind the Television absolutely ridiculous pathetic Customer Service .
Wondering why people are asking questions which should be addressed to the company.
Get an answer from our members and Dodo representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.