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Dollar Curtains & Blinds
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Love our plantation shutters
D&C installed our plantation shutters great team, so organised & professional. We are extremely happy with our shutters. Jenny was an absolute pleasure to deal with.
1 comment
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DonnaNortheast, VIC
- Verified customer
Superior Service, Product and Price
Old fashioned customer service is still possible at DCB Wodonga. Excellent knowledge of product. Range and Prices to appeal to all customers. End Product is exactly what is expected and desired.
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Review collected in partnership with Dollar Curtains & Blinds
Olivia W.Gippsland, VIC
- 3 reviews
- Verified customer
AMAZING!!! Both beautiful and affordable!!
We were so thrilled with the service from start to finish. From the expert design and advice when picking what would suit our home, right through to the ordering and instal process. Everyone was so delightful to deal with, and even though Melbourne Lockdown and delays, we were kept up to date and it was well and truly worth the wait once they were installed. Not to mention how much we fell in love with how much it updated and made our home that more homely!!
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Review collected in partnership with Dollar Curtains & Blinds
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- Verified customer
Impeccable quality and service
Professional service, great design advice and quality blinds are the the tip of the iceberg. Australian made is a bonus especially in this climate too. Would highly recommend.
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Review collected in partnership with Dollar Curtains & Blinds
Worst customer experience ever!!!!
I was getting a new house built to move into last year (20) and decided to get a quote from Dollar Curtains and Blinds at Hoppers Crossing VIC and it turned out to be a nightmare. After the super slow (stretching days and weeks) responses from the staff members at Dollar Curtains, manager [Name Removed] and another employee [Name Removed], we finally made a deposit on 29 July 2020. Then I kept on calling them and writing to them and following up, but often got no replies via email, and no response a lot of the times on calls too. I was just bei...Read more
ng told we don't know, we can't say, it's covid - all orders are being delayed. Understood that covid-19 has impacted a lot of industries and there were a lot of setbacks, however, a customer could still be given a rough time estimate. I had a my wedding during this while and also housewarming party that I had to postpone, had to survive entire winters throughout the blinds or curtains. Finally come Dec’20, I called up the store yet again to follow up. I was SHOCKED to know that the store manager [Name Removed] had forgotten to put through my order or that she mistakenly thought that she had put the order when in fact she had not. This realisation happened to her after 5 months of having placed the order. No discount can make up for the lost time and troubles – very very poor post sales customer service. There is no customer feedback or complaints forum or reviews options, neither on the website nor on their social media pages, like the company’s Facebook page. 26th Jan finally our blinds were installed – still no excuse that justifies the roughly 7 months of delay. It is now 17th Feb 2021 and still no update on the estimated delivery date for the curtains. It has been 8 months in our new house and several season changes without curtains. I really hope this feedback reaches the management and they can expedite our order as well as make up for our troubles all these months. With all these details about the experience, management can easily track down our contact details from the Hoppers Crossing Store.2 comments
Customer S.Dollar Curtains & Blinds
Good Afternoon,
We are very disappointed to read about your experience and value your feedback. If you could email us at customerservice@dollarcurtains.com.au with the name your order is place under so we can further investigate your order.... Read more
Kind Regards dc+b Customer ServiceHi,
Have sent an email as per your suggestion. Let's hope we don't have to live more months without our curtains.
Regards
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extremely happy
had no problems looking for what we wanted and were assisted with selections in our home. the blinds and shutters were installed for us and we were very satisfied with the service we received
1 comment
Customer S.Dollar Curtains & Blinds
Good Afternoon Brian,
Thank you so much for taking the time to post such a great review!... Read more
At Dollar Curtains + Blinds, we really pride ourselves on providing our customers with meaningful, stylish and creative solutions for all their window furnishing needs. We are really glad to see that reflected in your last purchase with us and we look forward to seeing you in store again soon. Kind Regards dc+b Customer ServiceSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Amazing servive
So happy with DCB Wodonga. They let me pay my awnings off over 12 months at a rate I could afford and there was no pressure. Rosemary and the team are awesome. So helpful, friendly and service was stellar. So happy with my order and the service provision I received ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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Review collected in partnership with Dollar Curtains & Blinds
Mohd NaumanGreater Melbourne (Outer), VIC
Extremely disappointed. Very slow service.
Placed the order in July/August 2020 at the Hoppers Crossing store and it’s February 2021 and still nothing! Extremely disappointed. We were initially told it’ll take just 2/3 months. Even taking covid delays into account, it shouldn’t take this long. No apology, no nothing. Just a “you have to wait” response!
1 comment
Customer S.Dollar Curtains & Blinds
Good Morning,
We are very disappointed to read about your experience and value your feedback. If you could please email us at customerservice@dollarcurtains.com.au with the name your order is in and ... Read more
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Steve D.Greater Melbourne (Inner), VIC
Get quotes elsewhere
We had 3 awnings and 2 external blinds installed pre Christmas from Wonthaggi shop. No problems with the awnings. One of the blinds was installed correctly however no handles. The second was installed off the side track. 2 visits to shop and 5 calls and the job is still not complete. Owner is to get back to me (still waiting).
Intending to get it fixed by local installer with cost offset against purchase.
Get other quotes if you intend going with them.
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JaneVictoria
Great Customer Service, Excellent Quality, Australian Made
Experience in the Wonthaggi store was excellent. Very helpful, great communication, lots of options and within our budget for a whole house. Felt much more comfortable having a professional measure up in house which enabled a discussion about options rather than DIY with the online companies. We chose battery operated roller blinds which I love and thermal blinds in the bedrooms. Great quality, the look and design is modern and suits our new home and the reassurance that if I have any difficulties the store is close by to seek assistance.
The only thing I would have liked is better instructions for the battery operated as I was not home when they were installed.
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KazSouthwest, VIC
- Verified customer
Worst customer service ever
Too much wrong to mention in just one review .
From start to finish was my worst customer service experience ever .
1. Communication from Colac store terrible times and days not commited to even after many phone calls and emails.
Product received not what I paid for at all , and I was spoken to terrible and told that it was how I told him how to put the blockout zip track blinds up , like I’m the expert here , left mess bad work em shop , bad manners and I did all this because I wanted to support local , did not get any support and even an apol...Read more
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Lesley Greater Melbourne (Outer), VIC
Cancelled appointment last minute.
I was told when I contacted the store at 1 11pm today Saturday 19th December they would be at my home within the hour. 2.47 pm I received a call cancelling and offering another time, Christmas eve. Not happy as I have wasted my afternoon. Won't bother rescheduling with this company again. Offered no reason.
1 comment
Customer S.Dollar Curtains & Blinds
Good Afternoon Lesley,
We are very disappointed to read about your experience and value your feedback. If you could please email us at customerservice@dollarcurtains.com.au with your full name and th... Read more
e location your quotation so we can further investigate this for you.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Excellent service and product
Plantation shutters are exactly what we wanted, practical and stylish. Measure and installation staff were professional and easy to deal with. Other products ordered were as expected and staff were friendly and efficient. Would highly recommend Dollar Curtains and Blinds.
1 comment
Customer S.Dollar Curtains & Blinds
Hi Anita,
Thank you very much for such an awesome review.
... Read more
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Review collected in partnership with Dollar Curtains & Blinds
Poor Service
Went to get a price for a replacement curtain, they have the exact same material and hooks ( I took the old curtain in to make sure ) will only make it by including the track at an additional $250 to the curtain.
2 comments
Customer S.Dollar Curtains & Blinds
Hi Craig,
We are very disappointed to read about your experience and value your feeback. If you could please email us at customerservice@dollarcurtains.com.au with your full name and the date of you... Read more
r quotation so we can further investigate this for you.Not much of an investigation, even though I took the curtain i wanted replaced in and tried it on their track and fitted perfectly, they say their replacement would not fit my track. Full of the prove... Read more
rbial. End of the day its their loss and they obviously don't need customersSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Shutters
We were very happy with there customer service we received and are very happy with the product they installed for us
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Review collected in partnership with Dollar Curtains & Blinds
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PatSouth-Eastern Region, NSW
Curtain and Blind fit out for large home
Excellent service and a quality product. Very professional. Thanks team at Merimbula DC. Very professional and reliable service. They were on time and the after sales assistance was great.
1 comment
Customer S.Dollar Curtains & Blinds
Hi Pat,
Thank you very much for such an awesome review.
... Read more
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EmmaMurrumbidgee Region, NSW
- Verified customer
Very happy customer
Very happy with the entire process, from receiving a quote to ordering the product right through to installation. Our zip screen blinds work effectively and have finished off our outdoor space beautifully! Thank you!!
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SheilaGreater Melbourne (Outer), VIC
- 4 reviews
- 2 likes
So helpful!
During the Covid pandemic a plastic part broke on a curtain track and I also lost a couple of the little gliders which run the curtains along. I rang Dollar Curtains and Blinds and sent a picture of my track. They then dropped off several gliders and the plastic part to my track. I was easily able to re-assemble my track and insert the gliders. I'm really pleased because I'm not very practical and yet this was really easy for me to do. I loved that they went out of their way to help me when I couldn't get out to shop for these things.
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Jenny3838Murrumbidgee Region, NSW
- 2 reviews
- 1 like
Good and efficient service
The staff assisted and listened to our needs. They were professional and friendly and didn't try to upsell or convince us into purchasing unnecessary items. They attended to measuring immediately on request and the quote given for our 5 blinds was very reasonable. Once ordered and received the installers were quick to attend to put them up.
1 comment
Customer S.Dollar Curtains & Blinds
Hi Jenny,
It' so great to hear such wonderful feedback and acknowledgement of our at team the Griffith store.
... Read more
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StephenMurrumbidgee Region, NSW
- Verified customer
Fantastic adventure
Installed very quickly, great product, look magnificent. The team kept me updated at all times and met every benchmark they promised. Will deal with them again if required, and recommend strongly.
1 comment
Customer S.Dollar Curtains & Blinds
Hi Stephen,
Thank you very much for such an awesome review.
... Read more
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Review collected in partnership with Dollar Curtains & Blinds
Questions & Answers
Kelly Sasked
Can someone from
Head office please contact me regarding an order I have had with your company
No answers
Kym Masked
How do you remove blinds for painting please?
1 answer
Customer S.Dollar Curtains & Blinds
Good Morning Kym,
Please feel free to give us a call on 03 9237 1200 and we will be able to assist you further.
Kind Regards
DC + B Customer Service
Teriasked
Do you make lace curtains please?
1 answer
Customer S.Dollar Curtains & Blinds
Good morning Teri,
Yes we do make up lace curtains, if you log on to our web address www.dollarcurtainsandblinds.com.au select store locator tab and enter your post code it will highlight your closest store. If you contact them they will then be able to organise a free measure and quote for you.
Regards Customer Service.
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Customer S.Dollar Curtains & Blinds
Hi Mozz,
Thank you so much for taking the time to post such a great review!... Read more
At Dollar Curtains + Blinds, we really pride ourselves on providing our customers with meaningful, stylish and creative solutions for all their window furnishing needs. We are really glad to see that reflected in your last purchase with us and we can't wait to see you again soon! Kind Regards dc+b Customer Service