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Domayne NSW, Caringbah

Domayne NSW, Caringbah

1.0 from 3 reviews

Reviews

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(3)
  • Product Quality
    2.0 (2)
  • Return Claim MadeYes (0) · No (2)
  • Warranty Claim MadeYes (0) · No (2)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    1.0 (2)


Awful after sale service

published

Be careful when buying from Domayne !!!! If something goes wrong you are on your own ...They will ignore you and do everything to blame you for a problem .As per picture i was sold base and mattress that dont work together.Its a hazard and you can break your neck if you use this products together . What a joke this place is.Absolutely no respect for customers and no assistance if you have any issues regarding your bed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaringbah
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Anonymous

AnonymousSydney, NSW

Awful after sale service

published

Appalled with the after sale service we received. Our couches had no cushions when delivered, David said our couches had been sprayed with the scotch guard we had already paid for but his customer service said otherwise, the legs on the 2 couches were both different colours, when asked to be ordered new ones they told us they were ordered 10 weeks later I called to follow up they failed to return my call 3 times then after that time the legs still weren't ordered. Finally after 4 months I settled and took the colour they had in stock we didn't want to wait any longer or deal with them any more. Still they never apologized for the mistakes. it is a shame because we like our couches just felt once they got our sale they did not care at all.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah, NSW
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Natalie

Natalie

  • 2 reviews
  • 3 likes

Delivery problems, terrible customer service

published

I purchased a bed, bedside table and tallboy from Domayne Taren Point (not very cheaply I might add), very friendly when I bought the furniture and that is where the customer service ended. Told it would take 2-4 weeks, asked if they could do it asap as I didnt have a bed they of course said no worries. I waited over 2 months for the bed to arrive, repeatedly called to find out what was happening and staff were very rude, could not give me any useful information. They then proceeded to deliver my bed and bedside table and wouldnt you know, no tallboy! Still waiting. Will NEVER shop at Domayne again.

Shop LocationNSW, Caringbah

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