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Domayne
2.3 from 371 reviews · View Statistics

Reviews

  • Product Quality
    3.1 (100)
  • Return Claim MadeYes (19) · No (98)
  • Warranty Claim MadeYes (13) · No (99)
  • Product Appearance As advertised (52) · Not as advertised (29)
  • Shipping
    2.3 (9)
  • Customer Service
    2.7 (91)
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Buyers please don't shop here save time they are much better companies out there that would stand on their promises

published

Ordered a bed that came with a wrong fabric after 9 weeks of wait , complaint about the issue no one even got back
This furniture department is a mess

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationAuburn
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Very disappointed customers

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationAlexandria
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Klaus Dürke R.

Klaus Dürke R.Far North Queensland, QLD

Worst online shop experience ever !

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
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Deborah

DeborahSydney, NSW

Fantastic service, assembly and delivery

published

Fantastic service from Mouhamed and Riz who delivered our lovely Odell couch. Amazing guys who went beyond the call of duty as the couch was difficult to assemble due to a manufacturer's error. They problem solved and worked tirelessly overtime on a Friday evening to make sure that we had a couch for the weekend. You can tell that these guys take total pride in their job. They turned a difficult situation around into a very pleasant experience. Restored my faith in people. Thanks Mouhamed and Riz.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
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H.Doust

H.DoustSydney, NSW

  • 4 reviews
  • 5 likes

No respect for customer after sale

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationAuburn
See all answers
Appalled

AppalledSouth East Queensland, QLD

  • 4 reviews
  • 6 likes

Absolutely terrible Beds and furniture even worse warranty

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationAshmore
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Geoff

GeoffSouth East Queensland, QLD

  • 2 reviews

The products are good but getting them is not easy.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDomayne Bundall
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Vanda

VandaSydney, NSW

Worst online service I've experienced

published

Online chat is absolutely useless. Wait multiple hours to even connect to a rep, fed lies when following up on the status of your order, and then treated with contempt when admitting their error. Save your time and go elsewhere

Incentivised ReviewNo

Extremely Poor Customer Service

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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If I could rate minus stars I would..

published

I purchased outdoor dining set from Domayne Auburn. 7 out of 8 chairs were damaged, 4 cushions had marks and the table itself was also damaged. I have requested a refund as I believe they will not get me 100% quality items. It is a disgrace for Domayne to deliver such conditioned items. Do not buy from Domayne. Fair trading will fix you.

  • +8
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationAuburn, NSW 2144
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Ladan F.

Ladan F.Sydney, NSW

Worse customer service!

published

I have been waiting three months for the delivery of my furniture. Finally the driver delivers half the goods and says they don’t assemble ( which was fully paid for) on the weekend and can’t find the six dining chairs!
Sitting at home on Monday for another half day for the rest of the furniture to be delivered but guess what another call to say they can’t find it again!
Extremely disappointed with their customer service and poor communication between warehouse and staff.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBelrose
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Brooke C.

Brooke C.Sydney, NSW

  • 11 reviews
  • 1 like

Poor Communication and Excessive Order Time

published
Incentivised ReviewNo
Fern

FernSydney, NSW

Worst customer service and organisation of a business Ive ever experienced

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBelrose, NSW
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waited over two hours to "chat" with product specialist

published

I had a question about leather peeling, waited over 2 hours to "chat" - tried to liaise via other social media to no avail. Very hard to get in contact with.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
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Super duper customer service

published

Zaveed was fabulous in selling us a new Australian made sofa (so pleased to support Australian manufacturing) and a Scandie armchair. And Mohamed and his mate were fabulous with the delivery. And the whole crew at Domayne Penrith were warm personable and knowledgeable.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith NSW
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Hannah

Hannah

  • 2 reviews

Terrible warranty and customer care

published
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationWest Gosford NSW
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tangera69

tangera69Victoria

  • 6 reviews
  • 3 likes

Took 4 months for our bed to arrive

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationQV Melbourne
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Poor sales staff

published

Told product available and to ring back in 5 minutes. I rung back 5 minutes later and was told the product was never available today. Won't ever be shopping here again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBundal
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Customer service

published

Bought a full lounge set, come with wrong legs and while they unpacking ripped the bottom part. Waiting them to come and fix 28/06. Went domayne Aubrun 3 times called 4 times still not been fixed.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationAubrun domayne
See all answers
Kai

KaiSydney Surrounds, NSW

Bad delivery bad customer services

published

I was told delivery would be between 9am-12pm, 1:15pm now, still waiting. No phone call from driver whatsoever.
Have called 6 times but calls cut out and rang out.
Finally spoke to the 7th person who really did contact the driver and said he was running if we could re-schedule. However it was supposed to be delivered 2 weeks ago already but warehouse didn’t give the right number of pieces so that delivery was cancelled at the last minute.
So angry that I got jerked around Domayne Auburn Store so many times via phone calls and why no contact from driver if he was running late?
First time buying from Domayne and it’ll the last time.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDomayne Auburn NSW
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Page 1 of 19

Questions & Answers

Tony G

Tony Gasked

Online store

Placed an order for a Dimplex Stockbridge Electric Fire a week ago and receieved a message saying out of stock and would be contacted about refund. Without warning, item delivered and no refund! In the meantime a similar purchase made from another supplier arrives today. I need to return Stockbridge heater to Domayne and request refund. Please inform re procedure. Anthony - [email removed] Order No. 2500025965

No answers
Karen C

Karen Casked

Domayne

I bought a MSI infinity gaming computer today. The advertisement online said it came with a 27 inch curved monitor to be picked up only at the store. The computer was handed over at the Bundall store but not the monitor. They have not returned calls and they have told us we must go through MSI online but the ad specifically says it is only available at the store and our efforts to claim the bonus online were not at all successful. The store has closed and they have not contacted us. I have sent emails and after reading these reviews I am pretty sure I am wasting my time dealing with them. I would love our monitor.

1 answer
Steve T.
Steve T.

As a company that is owned and franchised by Harvey Norman, you would expect better service, hey? I'm going on 5 weeks and still no refund and Domayne online is no longer responding to my messages. If you bought your item with a credit card you might be able to dispute the transaction. My bank's following up a reversal of funds now. Hope you have better luck than me, good luck!

Jane C.

Jane C.asked

QLD, Fortitude Valley

I bought a cushion on Tuesday and when I got it home it didn’t match my decor. Can I return it and get my money back?

1 answer
Fired Up
Fired Up

Don’t think so.

Get an answer from our members

Details

Compare all 21 Domayne
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Mattresses and OutdoorBedroom, Mattresses and OutdoorBedroom, Mattresses and OutdoorBedroom, Mattresses and Outdoor
Compare all 21 Domayne

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