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Domayne

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(77)
(11)
(6)
(18)
(185)
  • Product Quality
    3.2 (45)
  • Return Claim MadeYes (10) · No (44)
  • Warranty Claim MadeYes (7) · No (44)
  • Product Appearance As advertised (58%) · Not as advertised (42%)
  • Shipping
    1.8 (5)
  • Customer Service
    2.8 (38)


can't trust staff

published

Im a uni student and I went in to buy my first laptop ive owned, anyway the bloke upwelled me hundreds and hundreds of dollars on stuff that I didn't even need that I found out later, I am appalled that some people can do that given the financial circumstances of a full time uni student

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationbundle
See all answers

Melissa ishac

Melissa ishacSydney, NSW

Amazing Experience

published

Such an amazing experience when shopping for a new mattress & pillows. A huge Thankyou to Ilija who listened to what I was looking for & also stuck to my budget. Such a humble man with great knowledge & experience & was so genuine in his recommendations & advice. One very happy customer xxx

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
A_Borg

A_BorgSydney, NSW

  • 2 reviews

Best Customer service by far!

published

Very happy with our shopping experience.Large range of versatile furniture in big showroom.Service from Olesya was amazing she assisted us from start to finish and customising all furnishing to our new home making process very enjoyable.We love how our home looks and can’t wait for our next project will definitely deal with Olesya again. Very happy customer she is great asset to the store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers
Tavrez Ahemad

Tavrez AhemadSydney, NSW

Great Service From ZAVEED !!!!

published

We were looking for lounges, wasn't sure what we looking for. Zaveed from Penrith store was very helpful and friendly. We ended up buying lounge and dining setting. Great customer services from Zaveed . Definitely coming back to him to buy more !!!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers

Salesman quickly lost interest after we had purchased.

published

Produce delivered was not as demonstrated and unusable. Salesman did everything he could think of to prevent a refund. Then wanted to charge us nearly a $1000 for the privilege.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Daniel P.

Daniel P.Sydney, NSW

Disgraceful customer service

published
Return Claim MadeNo
Product Appearance As advertised

Samuel S.

Samuel S.

  • 6 reviews

Better then online buying

published

Spoke to a sales rep Jason and he was a really nice and helpful bloke, he knew his stuff and their prices and quality and much better then those budget online dealers where you get no customer service, thank you Jason really appreciate your help and hope you get a good Xmas bonus !!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn home
See all answers

Caroline

CarolineCentral Highlands and Goldfields, VIC

  • 2 reviews

Appalling Service !

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Worst store in NSW; if only 0 stars was an option

published

No transparency shown by staff. Will try to rip you off & when the proprietor intervenes his response is "too bad, this is all you're getting". Stay away from this store!

Product Quality
Customer Service

Very poor customer service

published
Return Claim MadeNo
Warranty Claim MadeNo

True Reviewer

True ReviewerNew South Wales

  • 6 reviews

Good quality furniture.

published

After looking at a few places for a couch found it here. A fraction expensive than others but that's because the quality is great. Been an year and the couch is great. Will shop again.


Steve T.

Steve T.Richmond-Tweed, NSW

Paid for an iPhone 6S - order cancelled, TWO MONTHS later no refund

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Candy E

Candy ESydney, NSW

Fantastic service from Luke

published

Just a big thank you to Luke in the Alexandria branch (NSW)- he was so helpful, gave me fantastic interior decorating advice and went out of his way to find everything I needed. He also helped me take my heavy goods to the car. His service and knowledge was outstanding and made my shopping experience very easy.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers

Wendy1

Wendy1Melbourne

  • 2 reviews

Quoted two different prices

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDomaine melbourne
See all answers
JacobMendez

JacobMendezSouth East Queensland, QLD

  • 2 reviews

Awesome service from the manager Sam and his sales team Andy

published

We cane into your store in Saturday and had the pleasure of dealing with Sam and Andy.
They are very helpful and seemed to be more interested in making sure we get the correct advice rather than making a quick sale.
Me and my family appreciate good sales service because when it isnt genuin it means trouble down e track. Hats off to your team well done

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude valley
See all answers

Awful after sale service

published

Be careful when buying from Domayne !!!! If something goes wrong you are on your own ...They will ignore you and do everything to blame you for a problem .As per picture i was sold base and mattress that dont work together.Its a hazard and you can break your neck if you use this products together . What a joke this place is.Absolutely no respect for customers and no assistance if you have any issues regarding your bed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaringbah
See all answers

Cheryl from Kingston

Cheryl from KingstonKingston 2604, ACT

Never again - Rude after-sales service

published

I bought a product on sale. It was only $20. I went to return it unused and the staff were patronising and downright rude as if I had some nerve returning a sale item. I am pretty sure that their refusal to give me a refund, or even a store voucher, is in breach of consumer protection law (which I will follow up). As for Domayne Fyshwick, forget it. Never again will I set foot in a Domayne store.

Cheryl

Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationFyshwick ACT
See all answers

Consumer

ConsumerGreater Melbourne (Metropolitan), VIC

WORST company I have ever dealt with

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationSpringvale
See all answers

Don't buy from this store!!!

published

Keep away! When I bought the product I was informed that I'd get the item in the following week, but 2 months later and I still haven't got it. Called them a few times and got different information each time.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

MelWhittet

MelWhittet

  • 2 reviews

Scammed is how I feel

published

Went online to Domayne today to purchase a ceiling fan (which was advertised as being in stock and ready to ship). Order was placed and paid for online. Then received a call from my local Domayne store in Newcastle to say that Domayne do not sell ceiling fans and never have. Called the online franchise and was on hold for 2 hours. Sent an email that bounced back as invalid. Feel like I have been scammed. Called the Kotara store who basically admitted that I was unlikely to ever receive the order and they would do their best to help me. Stay away from Domayne online.

Return Claim MadeNo
Warranty Claim MadeNo

Page 1 of 15

Questions & Answers

Karen C

Karen Casked

I bought a MSI infinity gaming computer today. The advertisement online said it came with a 27 inch curved monitor to be picked up only at the store. The computer was handed over at the Bundall store but not the monitor. They have not returned calls and they have told us we must go through MSI online but the ad specifically says it is only available at the store and our efforts to claim the bonus online were not at all successful. The store has closed and they have not contacted us. I have sent emails and after reading these reviews I am pretty sure I am wasting my time dealing with them. I would love our monitor.

1 answer
Steve T.
Steve T.

As a company that is owned and franchised by Harvey Norman, you would expect better service, hey? I'm going on 5 weeks and still no refund and Domayne online is no longer responding to my messages. If you bought your item with a credit card you might be able to dispute the transaction. My bank's following up a reversal of funds now. Hope you have better luck than me, good luck!


Jane C.

Jane C.asked

I bought a cushion on Tuesday and when I got it home it didn’t match my decor. Can I return it and get my money back?

1 answer
Fired Up
Fired Up

Don’t think so.


Mark

Markasked

is the sidchrome tool offer still available?

1 answer
Fired Up
Fired Up

Why ask a Review forum?


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