WORST company I have ever dealt with
Domayne sold me an outdoor table set. There were numerous manufacturing defects that I noted immediately upon receipt of the set. The table and benches had several defects. The benches often making a loud cracking sound when more than one person sits on it. They kept telling me that the "irregularities" in the table and benches were normal.
We recently moved and took off the tabletop to find 22 redback spiders living inside the hollow base (as well as many other species with which we were unfamiliar). They can easily crawl out of the base ...to the underneath of the table from the hollow base (at the top or at the bottom as both have gaps) while we are sitting there enjoying a meal and we have five little girls ages 3, 4, 7, 12 and 14. The base is literally a haven for poisonous spiders. After several email conversations with the franchise owner, she is unwilling to assist. We kindly requested a pickup and refund of the set due to safety hazard and the unreasonable danger to our children and they have repeatedly refused. They say the table couldn't possibly be a haven for spiders, but they missed the fact that the gap between the hollow base and the top is big enough to fit an entire pencil. They won't respond to any of my correspondence regarding the issue. We spent $3100 on this table set and now we basically have to throw it away. I have never had such a poor experience with any company. They have no conscience or ethics.
Don't buy from this store!!!
Keep away! When I bought the product I was informed that I'd get the item in the following week, but 2 months later and I still haven't got it. Called them a few times and got different information each time.
Scammed is how I feel
Went online to Domayne today to purchase a ceiling fan (which was advertised as being in stock and ready to ship). Order was placed and paid for online. Then received a call from my local Domayne store in Newcastle to say that Domayne do not sell ceiling fans and never have. Called the online franchise and was on hold for 2 hours. Sent an email that bounced back as invalid. Feel like I have been scammed. Called the Kotara store who basically admitted that I was unlikely to ever receive the order and they would do their best to help me. Stay away from Domayne online.
Wonderful encounter with a salesman
I would advise shopping at Domayne and not bothering with the others. I was out doing some groundwork for a new lounge because my husband isn't well and of course he will need to sit on the lounge before we make a commitment. Unfortunately all the other shops in the homemaker centre were pushy and somewhat incompetent. Either not intersted because I didnt have my husband with me or not listening to me. Incredibly frustrated I decided to visit one more store which was Domayne. I didnt realise Harbey Norman and Domayne were related.
I met with a...
We have been looking for a new sofa for some time and yesterday, after looking in many, many stores we finally found one at Domayne QV in Melbourne. The sales consultant, Daniel, was absolutely excellent. He perfectly balanced offering his help and knowledge of the products (Garstone recliners) with respect for our need to take our time and be really sure we were making the right decision. He answered all of our questions, gave us good advice and also allowed us space and time to consider configurations and fabric choices, even bringing me a ve...ry welcome bottle of water. When we were ready to place the order, he dealt with us courteously and very efficiently. Daniel has excellent customer service skills from which many others in retail could learn!
No after sales service
I recently installed a Bosch pyrolytic oven from Domayne. The first heavy pyrolytic cycle I ran did a less than satisfactory clean. I visited the store to request a service call. The person I was dealing with was unhelpful and only logged my service call after I insisted that he do so. Over a week passed with no follow up. I contacted Bosch direct and found that they had no record of the service request. After another visit to Domayne and many phone calls later even to [name removed] the branch proprietor, I finally receive a visit from the se...rvice agent who could not resolve the problem. Domayne have not offered a resolution, even though the oven is not fit for purpose. a phone call to Domayne Head office was more frustrating, with the only person available being [name removed] from the furniture side, who was totally unhelpful. If you expect after sales service, Domayne is not the company to deal with.
- Online store
- Verified customer
Avoid ordering through Domayne online
I ordered a Breville mixer, online through Domayne - easier enough. I had a follow up call the next day to confirm the delivery details. All good so far. But from there on it all feel apart. Two weeks later the item still hadn't been delivered despite being told it would arrive the week I ordered it. I had to repeatedly chase Domayne to find out where the parcel was, no one knew. I gave up on the regional branch and called Domayne-online direct, who assured me it would be delivered in 2 days time. This I then found out was not true - jus...t a way to get me off the line. After chasing the regional Domayne employees again I finally discover the couriers didn't want to deliver the item to the address (country area - outskirts of Byron) - too far out, apparently. The parcel was sitting in a warehouse. In the end we had to drive into Lismore to collect it despite paying a delivery fee, and Domayne didn't offer to refund the delivery fee. Appalling service. Avoid buying goods online from this company.
I have been a customer of Domayne at Kotara NSW for over 40 years and have had nothing but praise for the service we have received from mainly the electrical and bedding departments. Unfortunately that all turned sour just recently when my family purchased stuff from the furniture department. Without going into too much detail the staff in that department were bordering on arrogant and were very condescending when assistance was asked for. The thing that has turned from shopping at Domayne again is that after sending an inquiring email to their complaints department they never had the decency to reply. Bad form Domayne and another lost customer who is spreading the word about the lack of care.
Awful after sale service
Appalled with the after sale service we received. Our couches had no cushions when delivered, David said our couches had been sprayed with the scotch guard we had already paid for but his customer service said otherwise, the legs on the 2 couches were both different colours, when asked to be ordered new ones they told us they were ordered 10 weeks later I called to follow up they failed to return my call 3 times then after that time the legs still weren't ordered. Finally after 4 months I settled and took the colour they had in stock we didn't want to wait any longer or deal with them any more. Still they never apologized for the mistakes. it is a shame because we like our couches just felt once they got our sale they did not care at all.
Delivery was terrible
The delivery guys were 4 hours late delivering my appliance I bought in store, did not apologise for being late and complained and swore the whole time they were installing my appliance.
Best before and after sales service
We have had the best possible experience purchasing furniture for our new home through Domayne. From the first rate sales personnel (Jessie) the store manager (Jason) to the customer care officer (Betty) . Jessie has great product knowledge and if she doesn't know the answer to a question she won't rest until she does. We received valet delivery service which included installation and erection. Jason visited our home the next day to replace some incorrect screws that had come in a flat pack, even though we live an hour away from the Domayne...store. We had a problem with our white leather dining chairs and Betty was tireless on our behalf until the problem was corrected. We have nothing but the highest praise for Domayne Springvale and their wonderful staff. Thank you Domayne!
Had a very positive involvement with the salesman when recently purchased a TV for the first time in 16 years - needless to say we were not up on recent models. Organised delivery and setup which saved a lot of hassle - would highly recommend.
- VIC, Springvale
- Verified customer
After sales service - Garbage
Bought a lounge suite and was contacted for delivery promptly. The delivery driver[name removed] or excrement into my carpet and pretended he hadn't. Called Domayne who said they used contractors for deliveries; I told them that's not my problem it's theirs and they need to clean my carpet ASAP. Owner of the delivery firm took 3 business days to get a cleaner to come out and clean my carpet - after I reminded him and called Domayne to complain about how long it was taking to get my poo covered carpet cleaned. The furniture is ok, their service and knowledge of consumer law is poor.
- NSW, Kotara
- Verified customer
Lied and conveniently omitted terms point of sale Domayne Computers
Had the money to purchase, wife convinced by sales scam artist at DOMAYNE if damaged would be fixed (computers for school) taking out flexirent was sold to us as a purchase and insurance deal. We were told that we could keep paying and upgrade at the end of term, nothing else not a thing about paying out or having to return the equipment. At the end after paying $7,536 we are told we need to keep paying and we do not own the computers. Absolutely lied to by DOMAYNE. Called Flexirent and sorted ended up paying $700 over the RENT term not LOAN as sold to us. I bet they are offered incentives to sign you up to Flexirent. #Banking royal commission
Bed section customer service was very bad and never buy from them anymore. They shouting and the manager not a good person. Not happy with all of them. They promise for delivery but they never do. Worst place to buy bed.
Keep away from this store.
Beware !!!. Do not deal with this mob. We bought a dining suite at a clearance sale. When they were delivered, the material on the chairs were damaged. They refuse to replace them.Kepp in mind, this is a Domayne franchise, not a Domayne store. If you want peace of mind, shop somewhere else. All the Domayne sections are a different franchise, so keep away from the furniture franchise.
Very helpful staff
I also recently purchased a lounge from domayne in the fortitude valley in Brisbane. I was very satisfied with the service. I got a great price on a lounge that we were looking at for a replacement at home. The service from Ben was professional and friendly. Delivery was prompt.
Rubbish no customer service not even answering up calls laptop return as faulty
No help numerous calls but no answer, left messages on phone & emailsbought a laptop “Ollie” faulty product 2 months old used about 3 times won’t connect to internet super slow USELESS
No after sale service
Quick to take your money; incorrect product advice given; ignore your emails; somehow sidestep Fair Trading. Sir Harvey, you need to deal with this circus. In the meantime, recommend shopping at Target who have no drama returns.
Really cheap service
Bought a lounge from them and they ring me before delivery as the lounge do have stain on it so will replace the lounge after two weeks now it’s close to year no hope still waiting
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Questions & Answers
I bought a cushion on Tuesday and when I got it home it didn’t match my decor. Can I return it and get my money back?
is the sidchrome tool offer still available?
I purchased a Mac Book air through Domayne Bundall and I was advised that if I purchased it over 24 months interest free I would then completely own it. After the purchase I realised it was through Flexi rent. I was assured by the sales assistant that I would still own it outright. But now I’m so concerned that I’ve been tricked? Help anyone?
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|Type of Furniture Offered||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor||Bedroom, Mattresses and Outdoor|
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