Domayne

We received atrocious service from the manager at Domayne, [Name Removed]. After viewing our table in store and getting a quote from [Name Removed], we clearly explained that our apartment has four flights of stairs and that we would need a 4-man delivery. We placed the order online that night so we could secure the current gift card offer, but… Read more

online there was only an option to pay for standard delivery. [Name Removed] called the next day, and during that conversation we again discussed the need for a 4-man delivery and again made it clear that there were stairs.

When the delivery arrived, the drivers refused to carry the table up the stairs. They also did not appear physically capable of doing so. In the end, they left the table in our apartment car spot. We paid $356 on top of the $99 standard delivery fee for a 4-man service, yet four people effectively showed up and did nothing.

When we called Domayne and spoke to the manager, [Name Removed], she offered no support, care, or practical assistance. She refused to approve a refund for a service we did not receive. She was rude, spoke over me, and made no effort to rectify the issue.

This was extremely disappointing customer service from both the delivery team and store management.

Purchased iPhone 17 pro max found the customer service to be excellent.staff are always extremely helpful and knowledgeable on all products . Domayne is my number one store if anything goes wrong there are swift to resolve any problems I have LOVE DOMAYNE ❤️ Show details

I never write reviews but dealing with Chris at Domayne Warrawong was a spectacular experience. For an indecisive person like me, the idea of fitting out a full kitchen was almost traumatic. I was flustered and had no clue what I wanted Chris was patient, full of knowledge and advice and calmed this nervous Nellie down with a cracking coffee and a laugh. I ended up going with Chris for everything...and would do so again! Can't rave enough Show details

The staff from bedding were very helpful in giving us useful information about what to buy for my needs. I’m very satisfied with the service before and after purchase of bed the staff couldn’t have been more helpful. Show details

Had an issue with delivery that was promptly sorted out by Yvette from Customer Service. Five star customer service. Thank you also Jordan for your assistance in choosing the right mattress for our needs. Great Staff Show details

I have made a few purchases from Domayne over the past 2 months. One was an online order which contained curtains and the package they arrived in was ripped to bits. These curtains had no protective packaging, like plastic wrapping to keep them clean and dry. Another experience was the rude woman looking after click n collect at fortitude Valley… Read more

store, who just walked off after I wasn't keen to take my order in bags with broken handles and wanted me to carry them because the bags were not strong enough. We had a lot more shopping and walking around to do, plus I had a white knit top on and was concerned about the dark blue rubbing off from bags, if we had to walk around with them for a few more hours. Contacted Fomaune via their contact form and never had a response...won't be shopping there again.

I bought a new lounge suite (Naples leather 2 & 3 seater) in June this year and after 3months the furniture finally arrived as expected....this is where it all went wrong. Fortunately we got assembly and rubbish removal included at no cost and after they assembled the 5 pieces, we noticed 1 of the pieces (with electric recliner) had been damaged.… Read more

It was misaligned (due to faulty mechanism) & the leather had severe wear and tear in 1 area. We were reluctant to sign for the delivery but the driver took photos and called it in to raise a case and we were reassured it will be resolved. 

After speaking to the consultant we were advised that someone (a third party called Action Upholstery) would come out and inspect the couch....4 WEEKS later they finally came and advised that the mechanism was damaged during transit and that the leather was normal...apparently that part of the couch was the "stomach of the cow" which has caused the wrinkled effect. I've owned, seen and sat on a lot of leather and never seen leather do this. 

Obviously we were excepting them to replace this modular piece especially as we just paid $8k for a brand new Lounge suite and waited 3 months for it....but after alot of back and forth with the consultant they're now ONLY replacing the mechanism which I had to follow them up after 4 weeks to get sorted. 

My new mechanism (only) has now been installed although now the leather squeaks when you use the recliner. I'm very disappointed and will never shop from Harvey Norman and Domayne ever again after this experience.....In fact the 1 reservation I had from buying from Domayne was the many reviews saying how terrible the after sales support is.

I saw an item of Furniture On Domayne Webpage. I rang Store asked for Furniture Dept, I was put through to Appliances!? Eventually transferred to correct Dept spoke with a Male person. He had an accent & spoke very fast, I couldn’t understand him. I repeated the item details & code to him numerous times, he had difficulty understanding me! He told… Read more

me, “Not in stock”? I explained it is showing on your website in Green Print……. ‘available now’ he replied, “Mistake”. I hung up exasperated!! Domayne used to be a wonderful Store, sadly not anymore!

I have been purchasing furniture from Domayne for 6+ years and always appreciated their range and service. Recently I purchased a new leather lounge suite & noticed a quality issue with stitching on delivery. After contacting store & meeting store manager, he agreed the finish not up to expected standard. He arranged swapping lounge with the… Read more

showroom display lounge, which had a much better finish.

I am pleased with the way the matter was handled. The manager was professional and clearly cared about resolving the issue properly.

A special mention also to the delivery driver, who handled the pickup and delivery courteously and efficiently. He also capably assembled the lounges.

It is reassuring to see a business stand behind its products and look after its customers. I remain a very satisfied Domayne Auburn customer.

I purchased my original Samsung fridge from Domayne Bundall and they have had to change it twice because of problems with the fridge. The last fridge was purchased in 26/03/2018 and after 7 years the fridge broke down and the repairman informed me… Read more

that it was the compressor and that it was covered under consumer law. Samsung have offered numerous situations whereby they had someone come out to fix it - it didn't work then they offered to decline my warranty but offer me 40% discount voucher on certain fridges (80% of the fridges were not in stock) and now the latest is 30% discount voucher on a french door fridge over 600 litres but again only the specified fridges they allow (never got a list). I have chosen a side by side fridge over 600 litres and they have disagreed and only offered me 10% discount voucher with $50 credit. Domayne I was originally your customer and would like to know if you can do anything about this ridiculous farce by this company Samsung. I don't have an issue with you because you did do the right thing. The last time I rang you was to get the last invoice and I was informed by your staff that I as a customer have every right to seek assistance from you as a company. I am now asking for your advice

Thankyou very much Ashley for your excellent advice and knowledge on everything in bedding department We are very happy and grateful to have you as our salesperson Show details

I recently purchased a third Stressless recliner from Domayne but when it was delivered, the house was without power so the unit couldn’t be tested after being set up. Tracy and Anna from Domayne customer support provided excellent follow-up support, communicating with me at every step to resolution. The chair is working fine now. Dealing with a reputable company gave me real peace of mind. People are a company’s best asset. Show details

The point of sale service by Carmel at Domayne Caringbah was impeccable. Friendly, polite, knowledgeable, and went the extra mile to advise and assist with a number of furniture purchases. One of the best retail salespersons I have ever encountered. Show details

poor experience purchased two office chairs, told would get delivered in two weeks. waited all day , wrong chairs arrived at 6 pm. informed doymayne , they said they would supply correct chairs in two weeks, then ther following week it became 4 months. they insisted on me waiting between 7 am - 7pm to collect the incorrect chairs. they were not… Read more

prepared to supply replacement chairs until the correct one arrived. i am losing interest , paid in full , chairs wont arrive for another 4 months.

I just wanted to take a moment to recognise Jono for going absolutely above and beyond to ensure our delivery went smoothly. As we had an issue with our window timeframe due to school commitments, we called the warehouse and spoke with Jono, was proactive in arranging and keeping us updated on the status of the delivery. What really stood out… Read more

was Jono's attention to detail and his willingness to make sure we were satisfied, no matter what. He didn’t just do the bare minimum—he genuinely cared about making sure we had a great experience.

Thanks to his efforts, our delivery was seamless, and we couldn’t be happier. If every service professional had the same level of dedication and care as Jono, the world would be a much smoother place! Highly recommend!

Recently I had injured my neck and I realised I needed to buy a decent pillow. I knew it would cost a bit and I wanted to try it before I bought it. The service from Matt at Domayne Caringbah was wonderful. He took the time to listen to my needs and allowed me to try the pillows in store. It was so lovely to not feel pressured to buy just any pillow but the one I was happy with. I’ll be back. Good customer service is rare these days. Show details

The two young men in the warehouse when I picked up my purchase were top class. They helped with loading the purchase onto our trailer, they prepared extra packaging under our item so it wouldn't be damaged then they helped wrapped it in plastic due to predicted rain. Exeptional customer service. Very helpful young men. Show details

In 2021, we purchased 8 Orana dining chairs $500 each at the Fortitude Valley store . Sales staff were great. They were friendly and very accommodating with helping us to make our fabric selection. From there on, it has been one disappointment after another. Upon delivery one was taken back with the transport company because of an obvious 'wonky… Read more

back leg'. Due to Covid and industry shut down, we had a long wait for the chair to be returned. Being a 2 people household we rarely need all 8 chairs at once and it wasn't until last November, we identified a chair with a 'wonky back leg'. (Only when we pulled back the stapled cover underneath, we could see that the 'wonky leg' was actually split and had been jammed inside the cavity.) Last November (2024) we contacted Domayne about it and were asked to wait until after Christmas to return the chair due to manufacture shutdowns over Christmas. We delivered the chair on 9th January 2025 to the Fortitude Valley store and today (13 May 2025) it is finally be returned. On both occasions, communication has been extremely poor throughout - no initiation on their part. If we didn't phone Domayne, we just didn't hear anything. We have been offered a $50 voucher for our inconvenience. We said the price of the chair should be refunded based on the collective time we have actually not had the chair (and when we did have it, it was not in perfect condition). Anna Gerifae (Proprietor) stated she was not giving us a 'FREE CHAIR' and we had another seven that we could have used. She said her notes stated we had been given a 'NEW CHAIR' and despite the chair having been lost for a period, she said she was not offering anything else. As herself and the Operations Manager were fairly new to the store, she knows nothing about the first instance and could only go by the notes and the issue was really with the Transport Company. All in all, poor customer service and support! Sadly for Domayne, as loyal customers, we will not be returning for any future purchases.

purchased a lounge from domayne penrith, because the lounge had just gone out of warranty they refused to repair the lounge under warranty, so I payed for, but while waiting for the part to be supplied the rest of the lounge had problems. spoke to domayne again and was still given the same responce. I then took the matter to fair trading, after a… Read more

few months fair trading got back to me with domayne refused to do anything with the lounge apart from a repair that I had to pay for. Fair trading told me that by Australian standards they were supposed to offer the first repair free regardless of age. fair trading told that the only avenue was to take the matter to court, and that the beleived this was a major matter and because of that I would be entitled to a refund. I decided that I would take the matter to court as this was the only avenues left. The other issue was that we where told that by the salesperson this product was made in Australia using Australian leather but throught the process we discovered that this product was infact made in China. Took the matter to court and at the hearing was offered a free repair but in doing so I wouldn't be allowed to leave any reviews. I refused the repair as I beleive people should know how domayne penrith deal with their customers. The court ruling went against me, the matter found to only be a minor fault contrary to what fair trading beleived. The offer to repair was gone but I'm happier as I rather have the lounge repair at my cost with products that I beleive are better then the chinise products that would have been supplied and I am able to make this review. As for the matter that we where told this lounge was Australian made, the only evidence we had was affidavit from me and my wife saying such but this was not enough evidence. I will never buy from any domayne again and my suggestion to any thinking of doing so either record and have written down anything your told because you may need it in court.

Purchased an outdoor table. Table top is damaged, with a chipped tile, and paint scratched. Requested a refund, then got the typical runaround and delay. Store refusing to refund money. They have offered to repair, but I'm not happy with that option. Waiting for ACCC to give course of action. I do not recommend tile top tables as they have proven… Read more

to be fragile. I also can't recommend this store due to their refusal to refund money, while the table sits and cannot be used.

Good service is not common in today’s retail space. But I have to remark on the fabulous service we received from Jessie at the Domayne store at the Springvale Homemaker Centre. Friendly, attentive, and LISTENS! Jessie had great product knowledge, and really assisted us in navigating the maze of options in buying a sofa. She was attentive without… Read more

being pushy, and didn’t mind when we took our time. We visited the store a number of times over the week as we sorted out the particular sofa and fabric choices. We saw Jessie each time and she always greeted us by name and always remembered the details of what we had previously discussed. She is a real asset for Domayne. A professional salesperson with genuine interest in her customers. We are so pleased about placing our order today. Whatever she is paid, pay her more!

Accidntly purchaced corded earphones in December last year tried to return and purchase rechargeable ones only to be told we had 1 week to return, we have spent thousands of $ in this store and also was going to buy a Dyson vacum cleaner, later purchased at Bing lee down the road, and to top it all off as we were leaving the store saying we will… Read more

never return again the young girl who was serving us said very loudly good. Not good enough Domain Harvey Norman some of your staff need customer service training,, will never go into one of your stores again thank you Mr Harvey. Ps we were never told about the 1 week return policy and there is nothing on the docket we have about it.

Top service – Shout out to Domayne Warrawong.. best service and delivery.. ordered outdoor sofa online on a Tuesday, delivered following day , then after loving sofa so much ordered the 2 chairs even though only had 1 chair in stock called and let me know they would arrange to get the second chair in asap .. both items were then delivered less than a week later.. unheard of ! ha ha .. definitely recommend .. totally love my new Jordan outdoor setting Show details

Don't risk buying tech online! – I made the mistake of overlooking the negative reviews on this page - never again! I purchased a laptop online during Black Friday sales only to get an email the next morning saying they were out of stock and it would take a MONTH to order in. Meanwhile, the laptop was still being sold on the website for days even with all variations out of stock.… Read more

After a lot of back and forth on their support chat, I learned that only ONE Domayne store in Australia (Warrawong NSW) actually stocks tech products to supply ALL online orders across the country - which is why everything is 'on back order' all the time. They did give me a refund on request, but by the time it processed in the 3-5 days, I'd missed out on Black Friday prices elsewhere. I'd never take the chance of ordering from them again, knowing they'll accept my payment and not let me know a product isn't in stock until afterwards. Just like dropshippers, the online storefront is responsible for ensuring stock levels are accurately communicated to customers, even if a specific store is 'assigned to fulfil the order' - and Domayne Online are not being transparent about stock. If they've notified customers post-order that the product is out of stock, they have the awareness to display it as out of stock on the website too.