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Domayne
2.2 from 280 reviews

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
70
4 star
11
3 star
6
2 star
18
1 star
175

Consumer

ConsumerGreater Melbourne (Metropolitan), VIC

WORST company I have ever dealt with

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationSpringvale
See all answers

Don't buy from this store!!!

published

Keep away! When I bought the product I was informed that I'd get the item in the following week, but 2 months later and I still haven't got it. Called them a few times and got different information each time.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
MelWhittet

MelWhittet

  • 2 reviews

Scammed is how I feel

published

Went online to Domayne today to purchase a ceiling fan (which was advertised as being in stock and ready to ship). Order was placed and paid for online. Then received a call from my local Domayne store in Newcastle to say that Domayne do not sell ceiling fans and never have. Called the online franchise and was on hold for 2 hours. Sent an email that bounced back as invalid. Feel like I have been scammed. Called the Kotara store who basically admitted that I was unlikely to ever receive the order and they would do their best to help me. Stay away from Domayne online.

Return Claim MadeNo
Warranty Claim MadeNo
Sandra Dilks

Sandra DilksSouth East Queensland, QLD

  • 2 reviews

Wonderful encounter with a salesman

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDomayne Fortitude Valley
See all answers

Your Potential Customer

Your Potential CustomerGreater Melbourne (Outer), VIC

  • 2 reviews

Fantastic Service!

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMelbourne QV
See all answers

Dennis

DennisSouth East Queensland, QLD

  • 2 reviews

No after sales service

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationBundall
See all answers

Avoid ordering through Domayne online

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Poor Form

published

I have been a customer of Domayne at Kotara NSW for over 40 years and have had nothing but praise for the service we have received from mainly the electrical and bedding departments. Unfortunately that all turned sour just recently when my family purchased stuff from the furniture department. Without going into too much detail the staff in that department were bordering on arrogant and were very condescending when assistance was asked for. The thing that has turned from shopping at Domayne again is that after sending an inquiring email to their complaints department they never had the decency to reply. Bad form Domayne and another lost customer who is spreading the word about the lack of care.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara
See all answers
Anonymous

AnonymousSydney, NSW

Awful after sale service

published

Appalled with the after sale service we received. Our couches had no cushions when delivered, David said our couches had been sprayed with the scotch guard we had already paid for but his customer service said otherwise, the legs on the 2 couches were both different colours, when asked to be ordered new ones they told us they were ordered 10 weeks later I called to follow up they failed to return my call 3 times then after that time the legs still weren't ordered. Finally after 4 months I settled and took the colour they had in stock we didn't want to wait any longer or deal with them any more. Still they never apologized for the mistakes. it is a shame because we like our couches just felt once they got our sale they did not care at all.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah, NSW
See all answers

Delivery was terrible

published

The delivery guys were 4 hours late delivering my appliance I bought in store, did not apologise for being late and complained and swore the whole time they were installing my appliance.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
See all answers

Isie Dawson

Isie DawsonVictoria

Best before and after sales service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationSpringvale home centre
See all answers

Neill Richards

Neill RichardsHunter Region, NSW

Brilliant

published

Had a very positive involvement with the salesman when recently purchased a TV for the first time in 16 years - needless to say we were not up on recent models. Organised delivery and setup which saved a lot of hassle - would highly recommend.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRutherford
See all answers

tidge

tidgeGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 4 likes

After sales service - Garbage

published

Bought a lounge suite and was contacted for delivery promptly. The delivery driver[name removed] or excrement into my carpet and pretended he hadn't. Called Domayne who said they used contractors for deliveries; I told them that's not my problem it's theirs and they need to clean my carpet ASAP. Owner of the delivery firm took 3 business days to get a cleaner to come out and clean my carpet - after I reminded him and called Domayne to complain about how long it was taking to get my poo covered carpet cleaned. The furniture is ok, their service and knowledge of consumer law is poor.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers

Lied and conveniently omitted terms point of sale Domayne Computers

published

Had the money to purchase, wife convinced by sales scam artist at DOMAYNE if damaged would be fixed (computers for school) taking out flexirent was sold to us as a purchase and insurance deal. We were told that we could keep paying and upgrade at the end of term, nothing else not a thing about paying out or having to return the equipment. At the end after paying $7,536 we are told we need to keep paying and we do not own the computers. Absolutely lied to by DOMAYNE. Called Flexirent and sorted ended up paying $700 over the RENT term not LOAN as sold to us. I bet they are offered incentives to sign you up to Flexirent. #Banking royal commission

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationKotara
See all answers

Bed section

published

Bed section customer service was very bad and never buy from them anymore. They shouting and the manager not a good person. Not happy with all of them. They promise for delivery but they never do. Worst place to buy bed.

Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationSpringvale
See all answers
Frager

FragerSydney Surrounds, NSW

  • 3 reviews
  • 2 likes

Keep away from this store.

published

Beware !!!. Do not deal with this mob. We bought a dining suite at a clearance sale. When they were delivered, the material on the chairs were damaged. They refuse to replace them.Kepp in mind, this is a Domayne franchise, not a Domayne store. If you want peace of mind, shop somewhere else. All the Domayne sections are a different franchise, so keep away from the furniture franchise.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationWest Gosford.
See all answers

Steve S

Steve SSouth East Queensland, QLD

  • 5 reviews
  • 1 like

Very helpful staff

published

I also recently purchased a lounge from domayne in the fortitude valley in Brisbane. I was very satisfied with the service. I got a great price on a lounge that we were looking at for a replacement at home. The service from Ben was professional and friendly. Delivery was prompt.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFortitude valley Brisbane
See all answers

Tepiab

TepiabSydney, NSW

Rubbish no customer service not even answering up calls laptop return as faulty

published

No help numerous calls but no answer, left messages on phone & emailsbought a laptop “Ollie” faulty product 2 months old used about 3 times won’t connect to internet super slow USELESS

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Tori Lee

Tori LeeNewcastle NSW

  • 2 reviews
  • 1 like

No after sale service

published

Quick to take your money; incorrect product advice given; ignore your emails; somehow sidestep Fair Trading. Sir Harvey, you need to deal with this circus. In the meantime, recommend shopping at Target who have no drama returns.

Return Claim MadeYes
Warranty Claim MadeNo

Jees

JeesSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Really cheap service

published

Bought a lounge from them and they ring me before delivery as the lounge do have stain on it so will replace the lounge after two weeks now it’s close to year no hope still waiting

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDomayne West Gosford
See all answers

Page 1 of 14

Questions & Answers

Jane C.

Jane C.asked

QLD, Fortitude Valley

I bought a cushion on Tuesday and when I got it home it didn’t match my decor. Can I return it and get my money back?

1 answer
fred f
fred f

Don’t think so.


Mark

Markasked

Physical store

is the sidchrome tool offer still available?

1 answer
fred f
fred f

Why ask a Review forum?


Amanda J

Amanda Jasked

I purchased a Mac Book air through Domayne Bundall and I was advised that if I purchased it over 24 months interest free I would then completely own it. After the purchase I realised it was through Flexi rent. I was assured by the sales assistant that I would still own it outright. But now I’m so concerned that I’ve been tricked? Help anyone?

No answers

Get an answer from our members and Domayne representatives

Details

Domayne NSW, Caringbah

Domayne NSW, Caringbah

2 reviews
Domayne VIC, Springvale

Domayne VIC, Springvale

26 reviews
Domayne NSW, Belrose

Domayne NSW, Belrose

15 reviews
Domayne Online store

Domayne Online store

13 reviews
Domayne NSW, West Gosford

Domayne NSW, West Gosford

16 reviews
Domayne ACT, Fyshwick

Domayne ACT, Fyshwick

8 reviews
Domayne NSW, Maitland

Domayne NSW, Maitland

3 reviews
Domayne NSW, Liverpool

Domayne NSW, Liverpool

5 reviews
Domayne NSW, Penrith

Domayne NSW, Penrith

4 reviews
Domayne NSW, Warrawong

Domayne NSW, Warrawong

14 reviews
Domayne NSW, Broadmeadow

Domayne NSW, Broadmeadow

No reviews
Domayne NSW, Auburn

Domayne NSW, Auburn

17 reviews
Domayne WA, City West Perth

Domayne WA, City West Perth

7 reviews
Domayne VIC, Melbourne QV

Domayne VIC, Melbourne QV

19 reviews
Domayne QLD, Bundall

Domayne QLD, Bundall

30 reviews
Domayne QLD, Fortitude Valley

Domayne QLD, Fortitude Valley

5 reviews
Domayne QLD, Maroochydore

Domayne QLD, Maroochydore

3 reviews
Domayne NSW, Alexandria

Domayne NSW, Alexandria

25 reviews
Domayne NSW, Kotara

Domayne NSW, Kotara

16 reviews
Domayne NSW, Castle Hill

Domayne NSW, Castle Hill

11 reviews
Domayne NSW, North Ryde

Domayne NSW, North Ryde

3 reviews
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
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