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Domayne NSW, Liverpool

Domayne NSW, Liverpool

2.4 from 9 reviews

Reviews

2.4

9 reviews
5
(3)
4
(0)
3
(0)
2
(1)
1
(5)
  • Product Quality
    2.8 (4)
  • Return Claim MadeYes (1) · No (3)
  • Warranty Claim MadeYes (2) · No (2)
  • Product Appearance As advertised (0%) · Not as advertised (100%)
  • Customer Service
    3.7 (3)
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Great customer service

published

My name is Aram I bought a lounge from you two years ago and I’ve had a leather problem twice and you were so helpful and fixed my problem with no hesitation...Joanna the sales person was extremely helpful thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Terrible After Sale Customer Service

published

I have purchased 2 electric beds for nearly 6 thousand dollars from this store, one stopped working and I was trying to reach out to Domayne to figure out a solution. I highly recommend you do not buy from Domayne because the customer service after purchasing a product is terrible. It took 10 days of constant contacting and hearing "we will get back to you" only to receive no call or no help back.

Quyen

QuyenSydney, NSW

Great service

published

We purchased dining table and chairs with a great discount. The staff who name Sayne is very patience, nice and helpful has served us. Recommend this store. So exited to wait for our new table. :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationThe Orange Grove
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sue

sueSydney, NSW

Amazing sales girl and the best delivery guys I've ever dealt with 10/10

published

From the moment i walked into the lounge section i was greeted by a beautiful girl named Dani who was patient with me for almost 2 hours while i was deciding and undeciding on a lounge
very helpful and thorough with her ideas and opinion.
Very well mannered and friendly too.
The delivery guys Mohamed and Abdul were fantastic, on time with delivery very helpful removing my old heavy couch outside and arranging and unpackaging my new lounge
5 STARS to you guys

Store Locationliverpool nsw
Ebs

EbsSydney, NSW

  • 9 reviews
  • 3 likes

Bad service

published

Bad customer service after they complete the order and received my money. After 7 months back and fourth with issues with a recliner chair I ordered I am now receiving a refund. They’re blaming the manufacturers but I think it’s a way to cover their errors, they probably forgot to put the order in. I also got a leather lounge set the same time I ordered the recliner but the arm of one lounge broke in the first month, when they went to replace it they were taking my lounges and expected me to wait a few weeks for a replacement lounge, when they could’ve just taken the faulty lounges when they were replacing them at the same time. Very incompetent and unorganised.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationOrange grove Liverpool
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Nick D

Nick DSydney

  • 3 reviews

Worst after service

published

All good if the product work well but if anything happens you are left to do all the chasing and work to get it fix. I experience this first hand when I purchase my 5k lounge and the electric recliner did not work.

After numerous call and email exchange that barely go any where because Domayne put the problem on to the manufactures and as if it is no longer their issues. Took me 2-3 months to get a tech down and have it fixed.

Also the buying experience is terrible, there is no black or white with the price tag and if you don't know how to haggle, you are in the worst position. So if you see a price tag for X amount take away 25%. Terrible business model...

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
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Stay Away

published

Awful customer service and unreliable. As everyone below says... Do yourself a favour and stay away. Just trust the hundreds of people here.

Shop LocationNSW, Liverpool
AceBunker

AceBunker

  • 40 reviews
  • 22 likes

Good milk turns sour

published

It was supposed to be a good experience with Domayne Liverpool, NSW but after a month I received a letter saying I owed them money which I paid straight to their courier driver in cash. Fortunately I have kept the receipt in good condition since then because I noticed there was something irregular -- duplicate copy was not made and no time to discuss that issue. I made contact to both the Liverpool and headquarter and the problem appears to be solved at the moment. Who knows what I am going to receive in the future. Again, it was a five star experience but ruined. You must be careful these day when dealing with big merchandiser.

Shop LocationNSW, Liverpool
Abby

Abby

  • 2 reviews
  • 2 likes

Warwick farm Domayne = terrible customer service

published
Shop LocationNSW, Liverpool
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