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Domino's Pizza

Domino's Pizza

 Verified
Domino's Pizza
1.7

2,654 reviews

Positive vs Negative
10%5%85%
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Timely DeliveryYes · No
Value for Money
1.7

 AI reviews summary 

Pros
Friendly and efficient staff: A subset of reviews highlights positive in-store interactions, noting that staff are welcoming, helpful, and provide quick service.
Quality food experiences: When orders are prepared correctly, reviewers praise specific items for being tasty, fresh, with good balance and flavours.
Cons
Inconsistent toppings: A subset of reviews notes that pizzas frequently arrive with sparse, unevenly distributed, or missing ingredients relative to what was paid for.
Delivery and timeliness issues: Multiple reviewers report significant delays, cold food upon arrival, or incorrect delivery locations.
Product quality concerns: Several customers mention issues such as burnt items, undercooked or doughy bases, and pizzas being damaged in transit.
Verdict

Feedback regarding Domino's is heavily divided, with positive experiences focusing on friendly local staff and tasty food when orders are correct. However, a significant number of customers report frustration regarding inconsistent food quality, such as sparse toppings and burnt or undercooked bases. Additionally, recurring issues with delivery delays, order inaccuracies, and difficulties with customer service and complaint resolution contribute to a poor overall experience for a substantial portion of reviewers.

2,654 reviews
5 Angelo H.  · Pizzas amazing, Kenny did a amazing job. Love that guy
2 Jacob D.  · Was good, but tiny pizza. We ordered large. We got an xxs. Pull yourself together dominoes!!!!
5 Ronyce L.  · Parker from kelmscott was very friendly and helpful. Very pleasant to deal with. Would be served by him again without issues
5 angelovjulian146  · I ordered meat lovers pizza, it came right on time, thanks Maryem for your service
1 Renee C  · Why do people love Dominos I want to know. I had a pizza that was supposed to be vgeterian but I got one that was meatlovers.
5 Amelia  · Kirwan Domino’s - fantastic pizza for our event! Meat meat lovers! cheesiest cheesy! Fantastic Hawaiian! All the ladies loved it 11/10+++ for your effort!
LOVE FOOD
LOVE FOODQLD2 posts
 

Me and all my friends have noticed, when we buy the premium pizzas from domino's pizza in Brisbane QLD with lots of toppings like the Godfather Pizza or the double cheeseburger pizza for instance, they have like a watery taste, but when we buy from the value menu with just two toppings like the italian sausage & onion, it tastes totally fine, i'm… Read more

not sure what's going on, But years ago, Domino's premium pizzas tasted nice, They didn't have a watery like taste, i'm not sure if they have changed their cooking proces, Or if it's the vegetables in the Pizza getting too much moisture during the cooking process but they really need to look into it, i will still buy the cheap pizzas, With just 2 toppings, because they don't have that watery taste but a lot of my friends have actually stopped buying there because of that, It's a shame I really hope they look into it and fix it, and it's not just one domino's, we have been to several domino stores and they have the same sort of problem, if domino's fixes this problem, we will definitely start buying premium again.

Mike
Mike30 posts
 

Don't get their Pizza, especially from Mickleham in Melbourne. The mushrooms were burnt and tasted like Truffles. The size was so small. I wanted a refund and they said, no lets make you another poorly made pizza. And how will they increase the size. Stay away and go to a proper Pizza place that makes pizza with care. Show details

Domino's Pizza
Domino's Pizza    

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Alan J.
Alan J.VIC12 posts
 

Well greeted by the beautiful Rav,always with a smile,large pizza,chocolate thick shake,again pizza was absolutely beautiful,,heaps off topping, The thick shake was lovely,refreshing. Thanks Rav,will be back again.Highly recommend there pizzas Show details ·  2

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Reviews with attachments

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Jack H.
Jack H.
  Fair Incentive

The place is very nice and the workers are kind and good taste amazing great service Show details ·  1

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John
JohnNSW6 posts
 

Bought a pizza fr dinner from Morisset Dominos. Shame about the plastic! Quality has been pretty up and down but this is too much!

Domino's Pizza
Domino's Pizza    

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Jcf
JcfWA4 posts
  Verified

It's a pity I can't give less than zero. We ordered large pizzas online. Note: we ordered large pizzas... A total spend of over $60. Absolutely ridiculous. There is no way you can consider what they delivered to be large. It doesn't even rate as small or medium in my view. They used to make great pizzas. What happened? Greed? I don't know but I… Read more

will never ever buy from Domino's again. It was cheaper and better quality, larger quantity from a local Italian restaurant which we ordered after receiving the drop off.

Essentially, if you order a large pizza from Dominos now the best you can hope for is to feed one not very hungry adult. That's it. And it's very expensive.

Profit driven and sheer greed in my view.

Domino's Pizza
Domino's Pizza    

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Lea
LeaQLD4 posts
  Verified

Order pizza online from Your Dominos took over 30 min longer than delivery time arived cold and not cooked through Show details

Domino's Pizza
Domino's Pizza    

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Blair
Blair3 posts
 

Domino’s pizza Southport is the worst pizza in the world! Over a few years I’ve made the mistake of ordering from this store every time I do I regret it. I am 5min bike ride from the store and every time the order arrives within 15 to 20mins, you would think that is a good thing right? Nooooo, pizza is raw, cold, soggy and just disgusting, the… Read more

last one was on a Monday night so you can’t say they were busy. If you are in Southport (Gold Coast) avoid this store at all cost.

Domino's Pizza
Domino's Pizza    

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Shelley S.
Shelley S.QLD
 

The worst cutting of a pizza i have ever had. This ultra small slice was something to laugh about

Domino's Pizza
Domino's Pizza    

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Nora M
Nora MQLD8 posts
 

I’m giving them 1 star only - because I can’t give 0. Appalling Pizza ! Bought 2 pizzas this morning. Supreme and Chicken Bacon with BBQ sauce. The pizzas were doughy, look at colour at the edges - they weren’t cooked ! Look at how little ingredients were on the Pizzas? Is this a recognisable ‘Supreme’…nothing supreme about it. ‘Chicken,… Read more

Bacon, and BBQ Sauce?’ Little chicken or bacon and no BBQ Sauce ! Better to buy a cheap frozen pizza from Woolworths next door. We have bought Dominos from Brisbane to Sydney. These owners are cheap. These owners aren’t worth your your hard earnt funds.

Domino's Pizza
Domino's Pizza    

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PizzaHutisBetter
PizzaHutisBetterQLD
  Verified

Its always average but tonight it was funny. Did give us a laugh with how bad they cut it but the toppings were so bad not spread out and i paid for two lots of extra pineapple and i got a small handful. $6 for pineapple! Tbh out of the three different pizzas we ordered this one was made the best HAHA Show details

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AsB
AsB
 

I wish I could give these thieves negative 100 stars. Ordered a pizza at Domino's Springfield Orion, paid money to get extra beef and chicken on my pizza and what I got was a worse pizza than you find in a rubbish bin. It has become a business model for them to extract more and more money from the customers and give the worst pizza. Dont know if I should call them crap or robbers or what. Show details

Domino's Pizza
Domino's Pizza    

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Miss
MissQLD30 posts
 

Dominos Mt Gravatt , was so bad tonight i ordered on line rang them 14 seconds off the phone i accidently took mushrooms off And she wouldnt put them on said it was in the oven yeh right The pizzas ended up being disgusting, they must have had a jar of tomatoe paste on them yukkk , i also asked for a mountain dew not pespi , she said yes, well… Read more

pepsi came the pizzas were disgusting And the cheesy garlic bread was burnt .. Its just getting worse

Domino's Pizza
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Violet A.
Violet A.QLD5 posts
 

Wishart Village Dominos in Brisbane, the best place to have pizzas. This is gluten free supreme pizza. Everything, we have ordered any pizza, they have been the best. The topping are always the best, not greasy but yummy. Thank you team, keep up the excellent work. Show reply

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Pete P.
Pete P.NSW13 posts
 

Large” pizzas - inflated price, unannounced shrinkage, disingenuous deal and complaints ignored UPDATE - "Get the Door. It's Domino's. The pizza arrived. Customer care is still out for delivery." Following my addition of the photos to Google, Domino's updated its response. The new advice is that I should contact the store or submit a website… Read more

feedback form. For context, the website feedback form is where this complaint began. It was then followed by emails, photos, a Product Review review, a case number, private message, acknowledgements that the complaint had been missed, and assurances that it would be investigated. After all that, the official solution appears to be: submit a website feedback form. Apparently the remedy for an unanswered critique is another critique! What started as a discussion about shrinking "large" pizzas has evolved into a fascinating demonstration of how a complaint can travel full circle without ever reaching a destination. The photos are now public. Readers can make their own assessment of the shrinkingly large and quality challenged pizzas.

What happened afterwards did far more damage to Domino's credibility than the pizzas ever could...

ORIGINAL POST Two delivery orders from the Erindale store, two weeks apart. First order (pepperoni and olive): poor quality control. Toppings uneven, with some slices noticeably under-served. Second order: Take the deal of two “large” pizzas that are plainly smaller than the “large” pizza delivered the weeks prior. The earlier pizza fills the box. The later ones do not—they sit well inside it with a clear, visible gap to the edges. It is a direct comparison between orders from the same store, ten days apart. I raised this with Domino’s 'customer care' and provided photos. No response. So the position is straightforward: either the store cannot produce a consistent “large” pizza, or the size of what is being sold as “large” has been reduced without explanation. Charging for a “large” and delivering something materially smaller—then ignoring the complaint—comes across that Dominos is being disingenuous and more importantly, doesn't care - “Customer care” appears to be more branding than function. Better value pizzas nearby and elsewhere.

Domino's Pizza
Domino's Pizza    

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Brinder
Brinder
 

Not enough toppings on the chicken pizza and looks empty This pizza was honestly disappointing from the first look to the last bite. The toppings were unevenly distributed, with some slices overloaded while others felt bare and unbalanced. The vegetables looked overcooked and soggy, especially the mushrooms and onions, which gave the pizza a dull, watery texture instead of a fresh bite.

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Jess
Jess14 posts
  Verified

Don't bother ordering their new mega topping pizzas which state that there should be 50% more toppings. No, exactly the same as the cheaper value pizza range. Show details

Domino's Pizza
Domino's Pizza    

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Miss
MissQLD30 posts
 

Ohhh what a terrible pizza tonight, my pizza was burnt , the cheesy bread was burnt and the other was suppose to have garlic base anf none was on it We have been going to the Holland Park shop for years and every 4th there is a problem And are anything from burnt, to missed things to flies and even cockys Iv had enough because in all honesty… Read more

over the years i did a sum.. we have lost $3600 in pizzas over 9 years, when going through operations, sicknesess its an easy chose, And even getting a voucher to replace this problem.At times, not always , They would send sometimes a nice one and at times a burnt one, looking for a meal i stuck with Dominos no matter what It Really is just sad.. But tonight it really did give me the angers,,,

Domino's Pizza
Domino's Pizza    

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Latest follow-ups

Mossimo
MossimoSA40 posts
 

App order, plenty of time, no pizza, they forgot! – Placed order on the App, my name was on the screen but disappeared after a few customers left, yes obviously left with my order. Redlynch Domino's is the worst store out there, under cooked bread, burnt bread, undercooked pizza, and give my order to… Read more

someone else and make me wait half the night whilst you remake my order again. Give up with this Store.

 Follow-up  · Just waited for them to cook my pizza, no apologies just wasting my time. Have never returned to this store.

Domino's Pizza
Domino's Pizza    

Hey ,Mossimo that definitely isn’t good to hear!… Read more

Chelle
ChelleSA8 posts
 

Driver had wrong order, was told our order was delivered but we still don't have it. Now we have to wait longer for it to be delivered. I'm absolutely disgusted with the service. Show details

 Follow-up  · The driver told me that he was given the wrong order by the store and that another driver was bringing it.. My daughter was sent a free pizza voucher but we had to spend over $22 to get it.. Staff were apologetic for stuff up with it.

 Follow-up  · Yes th food arrived and their service has been alot better.. Apparently they have a new Manager which has turned out better for everyone because he wasn't a very good Manager.. My Daughter likes their Churros..

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Rnd79
Rnd793 posts
 

Writing another review because Domino's STILL haven't given me a refund or replaced the monstrosity we received They are not complying with the guarantee they promise Boycott these [Content Removed] 8/10 is a stuff up Rural view store qld Show details

 Follow-up  · ***Honour your guarantee*** As long as you got your money right

Rnd79
Rnd79   

No sugar dusting a box full of oil plus the delivery by uber they sent was 25 min late past the delivery time

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Positive reviews

Alan J.
Alan J.VIC12 posts
 

Well again, I visited Domino's Pier Street Altona, greeted by lovely lady, same as last week, made my Pizza,and thick shake,,again was beautiful, thoroughly enjoyed it,,fantastic amount off topping, thanks again, will be seeing you again, loved it. Show details ·  1

Mandy langwsrrin
Mandy langwsrrin
 

Great service quick , good prices , staff happy to take my order , clean shop , great customer services , really tasty , i will be back with the family for sure Show reply

Bluey
Bluey11 posts
 

Meat lovers has always been a favorite of mine. The way the people at Dominos Pizza prepare & cook it really brings out the flavour to this dish originally from Italy. Of course the taste of the real thing can only be replicated in Italy. Having said that, Aldo’s in Manhattan New York provided a range of thin base pizzas. The topping were… Read more ·  2

certainly added with enthusiasm. If you order the special deal you can get a bottle of fizzy drink, I always give it away because if I just order the pizza without the drink deal, it’s more expensive. Strange but true.

I recommend them for time poor people. Order 2 & take 1 home for another day.

Negative reviews

Jmonk
Jmonk
 

I ordered three pizzas. They were all fine not the best pizza pizza but they were fine. I ordered two garlic bread and a Pepsi as well. I got the pizzas. I got four garlic bread and no Pepsi. Then the delivery guy said I’ll go to the shop and get the drink he never came back Show details

Domino's Pizza
Domino's Pizza    

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Summer
Summer3 posts
 

i ordered 3 large pizzas and got 3 small sized pizzas. i called up and the worker said that was the size of a large like i couldnt imagine what a small pizza would look like Show details

Summer
Summer   

they didnt even give me a refund or voucher i am not going there anymore!!!

STEPHEN
STEPHEN6 posts
 

Donino so called LARGE pizza is now really a joke to behold. Not so long ago that size was called a small. We know and can see their large pizza have been shrinking for a long time now so people let them know we see that lets say something be heard. And get to a real LARGE pizza. Show details

Domino's Pizza
Domino's Pizza    

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Recent reviews

andrewkadfp
andrewkadfpQLD61 posts
 

No wonder the Share price went from Hero to Zero..They must think that customers are so desperate for a feed ... They will accept messy small overpriced offerings with open arms. They used to be good value for $ Now I wouldn't go there if I was starving.

Domino's Pizza
Domino's Pizza    

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treborrekcut2907
treborrekcut2907QLD10 posts
 

What has happened to Dominos Pizza. The problem is they have children running. the show and have no idea what they are doing. ordered 2 normal pizza and paid and then they cancelled the order saying cant fill order.Took the money though and when you ring the store they ask if you want to place another order and pay again. Forget Domino pizza it has gone to trash. Wont buy again Show details

Domino's Pizza
Domino's Pizza    

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