AI reviews summary
Pros
Cons
Verdict
Feedback regarding DoorDash is mixed, with some customers reporting smooth deliveries, prompt service, and helpful drivers. However, a significant portion of reviews highlights recurrent issues with delayed orders, missing or incorrect items, and difficulties in securing refunds through customer support. Overall sentiment indicates that while the platform works well for routine orders, experiences vary considerably when problems arise.
It’s ridiculous so slow terrible service I can’t stand them!!!! Our delivery guy Henry #0485-868-212 left my order for 2 hours at a local restaurant in Chermside for 2 hours.I ordered my dinner at 6.08 pm then at 8.00 pm I rang the restaurant and they said it was still sitting there that the driver didn’t want to take it because there was only 1… Read more
order.So I had to end up collecting my order after 2 hours of wait time.
Shame on you Henry
Wow!!!! That is unbelievably stupid. You’d think if you did your job properly and correctly the first time you’d make more commission.
You are useless truly useless. Another reason why I can’t stand Door Dash Bring back Menu log.
$9.99 monthly charge i did not knowingly sign up for . This is the fourth company I have encountered that operates this way. I will not use again. It should be very OPEN AND TRANSPARENT about monthly fees.
If I could do negative stars I so would. With the information I received yesterday and then at doordash (managers and the internal team) and to what they actually do, is the definition of saying one thing and doing the other. One the other hand, the doordash support team are not approachable at all about any situation because they also say one… Read more
thing and do the other.
Got offered compensation for a stew up by DOORDASH but wasn't delivered at all and after getting approved for the compensation for doordash credit and was told it will be available. For me to ring them and and for them to change the out come with out any communication. They are all hopeless and say one thing and do the opposite
I can't count with my fingers and toes on how many times they have screwed up. There has been theft, dasher was not going to wait for the rest of the order because they were in a rush, oh I can go on.
Reviews with attachments
All spilt and she new it was never again and no refund to all
Doordash one star customer service – Doordasher [Name Removed] in Adelaide, delivered a subway order to my house he mixed the order up, and took it back with him. My daughter received nothing and the driver [Name Removed] got a free lunch. Doordash wouldn't refund my money, as he took a photo of the goods being delivered, even though I have camera footage of him taking it away. The… Read more
contact centre didn't seem to care, all I got is it's been escalated and you've been denied. I asked if they rang the driver which they said they hadn't. They obviously don't have reputable people, working for them with police checks done on them. What a utter disgrace doordash. I don't know how you get away with ripping people off.
If I could give 0 stars it would be more fitting!! DOORDASH – DISGUSTING CUSTOMER SERVICE! NEVER AGAIN! I ordered $56 worth of groceries from Woolworths through DoorDash, only to have my delivery automatically scheduled TWO HOURS later. This is the SECOND time this has happened! Within ONE MINUTE of ordering, I contacted support and clearly… Read more
requested cancellation WITH A FULL REFUND.
Instead, they cancelled my order and REFUSED to refund my $56!
NO GROCERIES. NO REFUND. $56 GONE!
DoorDash customer service is absolutely DISGUSTING. I’ve NEVER experienced anything like this with Uber Eats, who, in my experience, handle customer issues far more professionally.
I have screenshots proving what happened and will be disputing the charge with my bank.
SAVE YOUR MONEY AND USE UBER EATS INSTEAD!
DoorDash, your treatment of customers is APPALLING. REFUND MY $56!
Door dash. Only recently started to use them. Todays order included a bottle of soft drink. Driver took the picture and also took the drink with him. So part order delivered. This driver should not do these things. Also left outside which I did not want cause there are many ants that will quickly invade the food. This is not the way it should be. Another one that will not use them again. They wont do anything about it as well.
Honestly, one of the worst food delivery experiences I’ve ever had. My pizzas arrived late, were delivered to my neighbour’s house by mistake, and were left outside in the rain! Thankfully, my neighbour brought them over to me, but by that point, the pizzas were completely cold. What an absolute joke. You’d think getting a refund for food that… Read more
was delivered late, left in the rain, and arrived cold would be straightforward, but apparently not with DoorDash. The refund process was ridiculously long and frustrating, and dealing with customer service was another nightmare. The representative I spoke to was extremely rude and completely unhelpful, making an already bad experience even worse.
Instead of taking responsibility and making things right, the whole process felt like I was being punished for a mistake that wasn’t mine.
I would strongly recommend avoiding DoorDash and using Uber Eats instead. In my experience, Uber Eats is a much better option. There’s no excuse for paying for food only to have it delivered to the wrong house, left in the rain, and handed to you cold, followed by a frustrating refund process and rude customer service.
Save yourself the headache, the wasted money, and the disappointment. DoorDash has lost my trust, and I certainly won’t be rushing back. Absolutely disgraceful service!
Appalling service. They lure you to sign up for a dash pass saying you’ll get a massive discount on one or two purchases. So you pay five dollars and then you get this huge discount on the purchase and then the Dasher steals the food and you’ve lost that discount for future purchases. Nowhere to contact help to discuss this with them as you simply are dealing with auto responses that don’t allow you to have this discussion
I ordered kfc and it turned up unsealed. KFC were very rude when I complained by phone. Blamed the driver. I don’t think so! It was their mistake. I didn’t eat it! Here’s a pic if you guys would like to look into it. Maybe video footage of person that packed it! I’d love to hear back! Just the thought of doordash driver touching my food turned me off. I don’t know. KFC lakehaven! Driver [Name Removed]! 11.00 12/10/26
Order food with my mum, for the 1year anniversary of my Dad's passing. Doordash billed me twice. Not a pending charge, as they say. Just took 2 payments. Now i have to wait 3-5 days to get my money back. I dont regularly use doordash. They always cause problems, but unfortunately aldi only delivers thru them. Avoid using them if possible, they sux.
Order taken at 5.30pm still waiting and submitted several complaints zero live help or response. Then I decide to cancel as ALDI are listed as closing at 8pm and it states in the App I can’t cancel as a courier has accepted and delivery is at 9.15pm and if I cancel I won’t get a refund of my money! It is now 8.27pm This is shocking non service.… Read more
Not using them ever again as this is the second time this has happened and I was so dumb and hoped things had changed. They don’t care. At least Uber do. I looked at my email confirmation and there is no receipt number. Also there none in the Door Dash App. Then at 8.38pm I receive from a number 0409459666 the following sms We're sorry, your order from ALDI was cancelled because the store was reported to be closed and unable to fulfill your order. We've issued you a refund of A$101.46 to your original payment method. But wait they keep your money for up to 5 days. That is advised in the email attached. How many thousand if not more money are they withholding and making interest on?
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Never again! … paid more than Ubereats and waited over an hour for stone cold food! … the best part was the support bounced me around Ai nonsense for 30mins before I got overseas support workers that offended me and bounced me around for another 30mins, to be told I’m not eligible for a refund or any compensation! Never again will I use an… Read more
American delivery company- if you’re lucky you get what you’ve order at a premium price in an edible condition- if not, they try to frustrate you to the point you give up and when you don’t they tell you they don’t care anyway!
Selected a 2 for 1 option. Selected a button to proceed with accurate price (as advertised). Was charged more than double the amount from the screenshot. The reason? I was not a member. They knew I was not a member at the time of purchase. If you don't scroll down (after selecting the red button) there is no point at which you are told the actual price you will pay. They know exactly what they are doing. Incredibly sly tactic. Avoid. Show details
I received an order which had been opened. The driver handed me a plastic bag and I didn’t realise until I got inside that the handles have been untied and the lid of the food was open. It could’ve been contaminated. DoorDash uninterested in doing anything about it so I’m referring the matter to the authorities while DoorDash are so stupid they… Read more
don’t take on board that I’m not interested in a refund or compensation. I just want to say food delivered. This is totally unacceptable. It’s a huge health and safe issue. No food should arrive opened it should be sealed as it was when I left the restaurant Shame on DoorDash for not acting
- +2
Shockingly bad service….my food was actually on time but between my ordering and delivery, I have no idea what happened. There is soft drink all over my floor/couch/counters and although I’ve been refunded for the actual meal DoorDash thinks it’s ok to still charge me a service fee. What service???? Show details
The people that deliver are great I was using this service at least twice a week approximately, but in the last week I ordered and got off fruit the first time I got a refund of $4.95 ,I returned it as a tip for the driver, I ordered later the following week and ordered 12 blueberries as they were on sale ,4 of the pack had mould on them I took… Read more
good photos etc but they refused my refund it turns out that they will not refund if you have already had a refund in the passed! The computer will keep refusing refund there after! I got a call back of a quite rude supervisor I’d presume because that’s who I asked to speak to you who said I cannot get a refund as I have had them in the past. I can’t think of another time that I got a refund other than they refund when they haven’t got the items in the store, the computer also counts them as a refund. When I asked him about this he said that he can’t do any more and he terminated the call ! So please beware you can only get one faulty item for refund and thereafter you will not!
Especially combined with local Seven 11, Belmore. Dasher don't see order to pack, Seven 11 staff pack and pick. I specifically order beef, cheese bacon pie Or substitute chicken pie. I get the only pie im allergic to, beef and Pepper. 7-11 staff blame Doordash software limitations, i get a mere $4.20 store credit and a weak apology off system. … Read more
NO I WANT a refund. I sent you phot of wrong item sent but do you Care? NO!! USE ubereats next time and forget 7-11 for lunch like sandwich, they won't have any??? Starving granny
Latest follow-ups
They steal your food.Somehow they get 'lost'. Uncontactable. Revoke visas and deport. Show details
Follow-up · There is no excuse for dishonesty and theft. The practice is rife.Refunding is not the point.
Ordered food for pickup. Restaurant advised unable to fulfill entire order and to get refund from DoorDash. DoorDash refused refund. Even after confirming with restaurant that they did not fulfil any part of the order, they still refuse refund. I have reported them to ACCC and next step Will be bank chargeback. Show details
Follow-up · In the end I received a refund short of $5 that remains as credit in the app which I will never be using. They have done their dash.
The worst company to do anything for missing items or to compensate. Not reliable for delivering with responsibility specially for missing goods while delivering for customers form door dash end.
Follow-up · I have contact DoorDash again and had to repeat what was missing again and again and for the refund - they can’t provide any compensation for my missing items. I don’t really get it as they are not clear about it. They don’t give a proper reason as to why I am not being compensated. After six attempts they left a massage at 2 am to say they can’t compensate me. DoorDash are COWARDS.
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Positive reviews
I used Doordash today for a Rashays' order. I have used DD for Rashay's at least 10 times. Today, an item was missing (chips). As I didn't take any photos, I could not lodge a complaint with their online system. This was a Rashays mistake, not DD, but DD is the middle man here and there should be a better reporting system. Not everyone lies when they report missing items. I stopped ordering from McDonalds due to this reason. Show details
Surprised so many bad reviews. I've NEVER had a problem. Special extras, 30% off, free delivery, etc are a bonus worth waiting for. Delivery cost extremely reasonable and a lot cheaper than getting myself. Very happy with Door Dash and will continue using their services :) Show details
Just a week ago—until I became incapacitated by an injury that prevented me from shopping on my own—I was a functionally fit 80-year-old. Looking at my empty refrigerator, I wondered in pain and confusion how to fill it without leaving the house.… Read more
Fortunately, I came across information from Brisbane Aldi announcing home deliveries via DoorDash. In my pain and stress, I did not check reviews of the quality of this company's services. However, I did learn about its American origins by visiting its website. Forced by necessity, despite my current negative associations with “Americanism,” I decided to give this company a chance. I have already completed my first order. I am pleased to report that all 13 products ordered, including two 15 kg plastic 24-bottle staples, were delivered as ordered and carried up the stairs to the first floor in approximately half an hour. The only reservation is the half-melted frozen vegetables, suggesting a lack of “eski”on board the courier. So far – so good!
Follow-up · How was customer service? - Prompt and effective Did you tip the driver? - No, I did not What was the delivery fee? I don't remember exactly ( it was over a month ago)
Negative reviews
Such a poor company. They mess around with their drives, allowing them to make multiple trips in between which results in cold food that’s inedible but apparently that doesn’t warrant a refund. Constantly being double charged with the dash pass despite the amount of times I’ve cancelled the charges. Absolute rip off. I’m actually cancelling the app and account today. Show details
I ordered today from doordash. The person said they delivered my order and didn't. I was waiting and was right near my front door. I conversed with doordash and they did refund me but it is not immediate. As a result I have gone without lunch today. I also asked for a photo of where they delivered this and they cannot provide one they could not… Read more
even confirm where it was delivered. I informed them I am closing the account as soon as i do get a refund. They are totally unreliable as I have had too many instances where my food took over an hour or more to be delivered.
My order is pending, waiting for dasher to accept. After an hour of wait, when I tried to cancel, I got a message that there will be no refund. Their online help is suspended and call service only operates between 6 AM to 10 PM pacific time (they operate in Australia but follow pacific timing.
Recent reviews
Bad late night service taking orders but cant find divers on many occasions I've been waiting for food that never arrived I'll be choosing another way too be ordering my food in the future terrible service from such a big company . Show details
I recently had an extremely disappointing experience with DoorDash involving a $50 voucher that was provided to me by Lighthouse Care as food assistance. I placed a Subway order for $44.80, but unfortunately DoorDash had an incorrect saved delivery address on my account. I realised the problem before the delivery was completed and contacted the… Read more
Dasher, Ritaben, through the app to explain that the address was wrong and that I would not be able to receive the order there.
Despite contacting the driver before the delivery was completed, the order was still delivered to the incorrect address. I never received the food.
What made the situation even more frustrating was trying to get the voucher funds restored. DoorDash's automated support initially credited me only $11.20. I then contacted DoorDash by phone and was told that a supervisor would call me back, but that callback never came. I later received another credit of approximately $21, but the full $44.80 that I had spent was still not restored.
This wasn't simply money from my own takeaway budget. The $50 voucher had been given to me by Lighthouse Care specifically as food assistance. When somebody is relying on charitable assistance to buy food, losing part of that assistance because of a delivery problem and then having to repeatedly chase customer service to recover it is particularly upsetting.
I accept that having an incorrect saved address on my DoorDash account contributed to the original problem. However, I contacted the driver before the delivery was completed and explained what had happened. I also expected DoorDash customer service to properly investigate the situation and account for the full value of an order that I never received.
The lack of a promised supervisor callback and the confusing partial credits made an already stressful situation much worse.
I would like DoorDash to properly review what happened, reconcile the original $44.80 charge, and restore whatever portion of the voucher has still not been returned.
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Bad service