DoorDash

Ordered at 8:45 PM. By 11:00 PM, still no driver. The restaurant actually had to call me to ask if I was coming to get it because DoorDash never sent anyone and they were closing. When I tried to resolve it via chat, the agent(Raj) closed the session on me while I was typing.In Australia, we have consumer rights for a reason. Avoid this service if you actually want to eat tonight. Show details

Doordash one star customer service – Doordasher [Name Removed] in Adelaide, delivered a subway order to my house he mixed the order up, and took it back with him. My daughter received nothing and the driver [Name Removed] got a free lunch. Doordash wouldn't refund my money, as he took a photo of the goods being delivered, even though I have camera footage of him taking it away. The… Read more

contact centre didn't seem to care, all I got is it's been escalated and you've been denied. I asked if they rang the driver which they said they hadn't. They obviously don't have reputable people, working for them with police checks done on them. What a utter disgrace doordash. I don't know how you get away with ripping people off.

And yet another refusal for refund by DoorDash yet proof of missing item was provided.

Very very difficult to obtain a refund, repeated requests were denied. The customer service is frustrating, unhelpful and unresponsive to cusomer concerns. They simply don't care. Perishable food delivered unrefrigerated or not in insulated bags - Products melted and no food safety ! Go with Uber Eats - much better ! Show details

I recently placed an order on the DoorDash app for a grocery order from Aldi for $299.85. The app produced an error message stating "Error. You need to talk to your bank or card issuer directly. Or try using a different payment method." (See screenshot). I naturally checked my bank account before I tried another card, and saw that the $299.85 had… Read more

been taken out by DoorDash anyway. I called the customer service and was told they would process the refund within 24hours. A couple of hours later, I reordered the groceries with another card and the order went through fine. I called my bank, and they told me they could see the $299.85 had gone to DoorDash but their was a refund from Doordash pending back into my account.

48hours later there was no refund in my bank account. I called Doordash and was told to speak to my bank, that the payment had failed and there was to be no refund. The customer service woman was borderline aggressive. I asked for a transaction history to be sent to my email and she said she couldn't do it. When I asked more questions about processes, she shut me down and yelled over the top of me continually "will there be anything else?".

I called my bank, and they said they could no longer see a refund pending into my account, and that Doordash had taken the $299.85 on that initial day. They advised me to speak with Doordash again.

I called Doordash the next day, and the customer service man told me he could see no record of an order at the time I was saying it occurred. He could only see a transaction of the order that went through a couple of hours later that day with the different card. I told him that I have now lost $299.85 because Doordash has taken my money out but left no trace of the transaction. My app account also showed no history of the failed order. At this point, I had been told 3 different things from Doordash customer services and I was getting very concerned.

I wrote an extensive email with screenshots of the error message to the only support email I could find on their website, which was probably to a whole different department in their company. I used the chat bot option on the app for support, which let me to a customer support person who told me the refund should be in my account within 7 business days.

I called my bank back and filed a dispute claim. Because it was going to take up to 8 weeks, I decided to call Doordash and ask for a manager/someone who could explain their processes and why I've received different answers from every person I've spoken too.

The supervisor I spoke to was very unhelpful. She said they have paid a refund and I should have it in my bank, she said I was due to have a refund of $287.95, which is not the right amount that was taken out. She repeatedly told me to talk to my bank. I asked why I was told their has been no transaction, and no trace of a transaction or refund and she couldn't give me a reason. She did apologise, but was very unhelpful. By this point I had completely lost faith in the company. Either their app glitched, my bank swallowed the payment and it's in the ethos of digital currency, or Doordash received the payment with no trace and there's no avenues for their staff to trace it back to know to refund me. However, there was no interest in helping me. How many others has this happened to? Surely I'm not the first person who's had the app glitch on them like that.

I am frustrated with the lack of effective customer service, that the customer service people outright lied to me just to get me off the phone and one person became aggressive just while I was asking questions about their processes in a normal tone.

I will say, when the order went through normally with the other card, I received my groceries within 2 hours, and the dasher was a lovely man who packed everything really well. My issue here is purely with Doordash customer support.

I just hope this doesn't happen to anyone else, and that they improve their customer support processes.

Would have preferred to give zero stars. Wrong order delivered! This wrong order was left directly on the porch floor even though I paid a 'bag fee'. Avoid at all costs

Their drivers are absolutely useless, no training no knowledge and businesses don’t care or take accountability!! They stuffing up orders and deliveries and seems no one care to fix the problem. It’s best we go back to basic and either eat out or order and pick ourselves. I ordered a family meal !! The driver picks up only the salad and leaves… Read more

behind the whole order and the store blame the driver and driver blame the store !! Total chaos !! I had my family waiting and no dinner !! And it was already late to order else where !!

I had multiple issues with my most recent order. I naively attempted to contact customer service only to get errors at every turn. Try to look at past orders, error, try to open the help tab, error. I guess making your website completely inaccessible is a good way to not have to deal with complaints.... Food sitting in a driver's car for over 40… Read more

mins, order arriving with completely wrong items, these ARE valid concerns people SHOULD be able to report. I've only started using DD regularly recently, because I was fed up with ubereats's customer service, but at least they had SOME available points of contact, even if they were terrible AI ones!! It feels like both services have completely stopped caring about customer service standards since menulog left taking all the competition out of the market.

doordash only refund me $22 credit when doordash charged me $47.96 more . short story i ordered from doordash app for rolld on 06 march 2026 at 10.50am in sydney buy 1 get one free but doordash charges me full price $95.92. i have reported it to the doordash support team they told me doordash policy only xan refunded $22 please be aware of this scam. i have attached the promotion from the app and my invoice thank you Show details

My 12 years old son ordered food via DoorDash. The order has been delivered to the wrong address. After complaining to their customer service, they declined the refund, telling that we have reached the limit of compensation. It is a lie as he never ordered from Doordash previously. The customer service was so hopeless. I filed a complaint with fair trading and will never order from this crappy supplier again. Show details

I’m extremely disappointed with my recent experience. Last Friday night, I placed an order from Rold, and it was marked as delivered — but it was delivered to the WRONG address. The delivery photo clearly shows a location that is not where I stay and not the address I provided. The Dasher did not contact me at all to confirm, and I never received… Read more

my order. To make things worse, I was not refunded for food that was delivered to the wrong address. This is unacceptable. Customers should not have to pay for a mistake that was clearly not theirs. If I could give zero stars, I would.

Worst of the worst. Well over an hour late. When it did arrive the driver spent a while by the front door. Was wondering what he was doing. Checked my ring camera's and there he is, bag open, repositioning the food, closing it and putting the bottle on top so when he takes the photo is looks like the tape is still sealed. Couldn't believe what I… Read more

was seeing.

Took a photo and put it straight in the bin. Even with evidence DoorDash wanted zero to do with it. They said they reviewed it, no refund, and kept closing chats on me.

Absolutely crazy to me that this sort of thing can be allowed to happen in Australia. They deserve worse than one star ratings.

I tried to make an order home delivery chicken treat DoorDash charged my card then cancelled my order Wow they take your money and not deliver

Absolutely disgusting business practices, ordered 2 footlong from subway , food was delivered , wrong bread, no cheese and no meat part order was $20 for a footlong of vegetables, , contacted subway they said they ran out of meat , store took details no contact back, doordash declined my request for refund, wont be buying from doordash ever again

Actual worst food delivery app ever! Ordered on the first night and food was delivered to wrong house 2 streets away and the driver was ignorantly telling me it was my house! I had to go searching for the incorrect delivery and as a result had cold food! But, I thought I would give it one more shot and I “preordered at 330pm” to ensure they had… Read more

enough lead time! I requested a 440pm delivery … and then after multiple failed attempts at reaching out for help regarding the order status, (it continued to show “waiting for driver”…. I was told to just wait for the order and it should arrive. It arrived stone cold at 5.30pm. 2 HOURS after the preorder! The app had plenty of notice to find a driver. Again, I tried to reach out to help service about my issues and was told sorry you don’t qualify for compensation of any kind and “have a nice night” (after also being told my order would be an additional $11 on top of the original price and my card was charged without question). I was then sent a survey 15mins after the food arrived! Pathetic service! Have deleted the app and will never use again.

Ordered pizza through door dash waited over 1hour and 30 minutes before we contacted the delivery guy was told the pizzas were dropped and not salvageable was informed we would get a refund on the Monday instead the charged the whole amount and lied to door dash that the delivery was made checked the app the pizzas were "delivered" to the front of… Read more

the store not our address rang to discuss and was told you should have made a complaint right away, explained we were told we would be refunded yhe $90 so didn't make a complaint until Monday when we were charged then contacted door dash the told us that the time to complain was past....under 48 hours later Avoid this place and door dash completely discussed by both the take away and door dash.

I placed the order before the store even opened. Order was placed at 8:02 for it to be delivered at 11:30 cause they open at 11:00. I have all the proof of the time i placed the order, time i got it and what the food look like. Food got here hard and cold. Doordash will not refund me. Show details