AI reviews summary
Pros
Cons
Verdict
Feedback regarding DoorDash is mixed, with some customers reporting smooth deliveries, prompt service, and helpful drivers. However, a significant portion of reviews highlights recurrent issues with delayed orders, missing or incorrect items, and difficulties in securing refunds through customer support. Overall sentiment indicates that while the platform works well for routine orders, experiences vary considerably when problems arise.
Door dash allow restaurants to pass the back if they give you the wrong food, dont refund the full amount and you end up having to cook dinner anyway so if you were after an emergency fix for a very bad day you aren't going to get it with door dash
'DoorDash Policy' is apparently scamming/stealing money from customers for orders that won't exist! We ordered from Thai Hutt in our Suburb, checked and triple-checked the location and what we were ordering as per the menu. We opted for pick-up. When we got to the location, we were told by the people working there that they do not offer DoorDash… Read more
Services, that it had been 'completely switched off' for some time, and had basically not received any money from DoorDash. Their manager got involved and confirmed that they have no affiliation with DoorDash and suggested I bring this up with DoorDash support.
DoorDash support rejected our request for a refund twice. The order was more than $80 - I don't know if that's a lot or a small amount to others, but it felt like a considerable amount of money to us. The agent that we tried to speak to afterwards was difficult to reach and then not helpful at all, repeatedly talking about refunds being managed by 'the system', that it was out of their hands, and to understand that this is all as per 'DoorDash Policy'.
I find it suspicious that DoorDash policy is scamming/stealing money from customers to place an order that won't exist to a merchant they are not affiliated with, and then refuse to refund the Phantom Order despite the issue being more or less their fault.
I wonder what would have happened if we had opted for delivery - would we have received an empty paper bag as they lined their pockets?
Never again! … paid more than Ubereats and waited over an hour for stone cold food! … the best part was the support bounced me around Ai nonsense for 30mins before I got overseas support workers that offended me and bounced me around for another 30mins, to be told I’m not eligible for a refund or any compensation! Never again will I use an… Read more
American delivery company- if you’re lucky you get what you’ve order at a premium price in an edible condition- if not, they try to frustrate you to the point you give up and when you don’t they tell you they don’t care anyway!
Reviews with attachments
Doordash one star customer service – Doordasher [Name Removed] in Adelaide, delivered a subway order to my house he mixed the order up, and took it back with him. My daughter received nothing and the driver [Name Removed] got a free lunch. Doordash wouldn't refund my money, as he took a photo of the goods being delivered, even though I have camera footage of him taking it away. The… Read more
contact centre didn't seem to care, all I got is it's been escalated and you've been denied. I asked if they rang the driver which they said they hadn't. They obviously don't have reputable people, working for them with police checks done on them. What a utter disgrace doordash. I don't know how you get away with ripping people off.
Selected a 2 for 1 option. Selected a button to proceed with accurate price (as advertised). Was charged more than double the amount from the screenshot. The reason? I was not a member. They knew I was not a member at the time of purchase. If you don't scroll down (after selecting the red button) there is no point at which you are told the actual price you will pay. They know exactly what they are doing. Incredibly sly tactic. Avoid. Show details
I received an order which had been opened. The driver handed me a plastic bag and I didn’t realise until I got inside that the handles have been untied and the lid of the food was open. It could’ve been contaminated. DoorDash uninterested in doing anything about it so I’m referring the matter to the authorities while DoorDash are so stupid they… Read more
don’t take on board that I’m not interested in a refund or compensation. I just want to say food delivered. This is totally unacceptable. It’s a huge health and safe issue. No food should arrive opened it should be sealed as it was when I left the restaurant Shame on DoorDash for not acting
- +2
Shockingly bad service….my food was actually on time but between my ordering and delivery, I have no idea what happened. There is soft drink all over my floor/couch/counters and although I’ve been refunded for the actual meal DoorDash thinks it’s ok to still charge me a service fee. What service???? Show details
The people that deliver are great I was using this service at least twice a week approximately, but in the last week I ordered and got off fruit the first time I got a refund of $4.95 ,I returned it as a tip for the driver, I ordered later the following week and ordered 12 blueberries as they were on sale ,4 of the pack had mould on them I took… Read more
good photos etc but they refused my refund it turns out that they will not refund if you have already had a refund in the passed! The computer will keep refusing refund there after! I got a call back of a quite rude supervisor I’d presume because that’s who I asked to speak to you who said I cannot get a refund as I have had them in the past. I can’t think of another time that I got a refund other than they refund when they haven’t got the items in the store, the computer also counts them as a refund. When I asked him about this he said that he can’t do any more and he terminated the call ! So please beware you can only get one faulty item for refund and thereafter you will not!
Especially combined with local Seven 11, Belmore. Dasher don't see order to pack, Seven 11 staff pack and pick. I specifically order beef, cheese bacon pie Or substitute chicken pie. I get the only pie im allergic to, beef and Pepper. 7-11 staff blame Doordash software limitations, i get a mere $4.20 store credit and a weak apology off system. … Read more
NO I WANT a refund. I sent you phot of wrong item sent but do you Care? NO!! USE ubereats next time and forget 7-11 for lunch like sandwich, they won't have any??? Starving granny
- +7
Unlawful deception and logistics failures with zero tolerance for honest feedback, even from DashPass Membets
They lie . If your delivered incorrect order please when asking for refund, only click on " received some one else's order . Otherwise they will decline , dosnt matter if you ordered a whale and received a puppy, the Ai will decline and hold you in decline mode . Dogs... Always I received someone else's order because you actually didnt get… Read more
what you ordered. The Ai system will ignore any other reasonable requests after. Doordash are total mutts , corporate scamming, greedy pigs .
- +2
I ordered for the first time in four years because I was unwell. I only received two of the four loaves of bread I ordered. I spent 24 hours trying to resolve the issue. The store even admitted they screwed up and only sent 2. A receipt was included in the order showing 2. Door dash refused to give me a refund and said they would get back to me… Read more
within an hour, but they never did. Rang again, was told I only ordered 2 and they can't refund me for bread i didn't order. Rang again and spoke with a supervisor that was rude, argued with me, and said that because I didn’t want to go to the resolution team for the tenth time, they couldn’t help and would not be providing me a refund. She also claimed I never received the refund email and that I was making it up. After I provided proof, she never apologised. I will never use DoorDash again.
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I was missing items from my Woolies order I sent them the proof that the item/s were missing i even contacted the dasher that never replied and DoorDash still declined my refund Show details
- +1
DoorDash refunded my order as store credit instead of cash, and customer service refused to fix it. Terrible experience.
I ordered on Saturday 20th June I ordered a product Polenta and they stated it was unavailable then they substituted it for mingle satay seasoning X2 and when I got the order there wasn't no Mingle satay seasoning nothing when I contacted doordash about the issue and I refused refund. How can you refuse refund when you didn't get the product. You… Read more
are stealing customers money! They ignore you after that and shut down all communications! This needs to go to consumer affairs! Doordash needs to be held accountable!!!!
I had one of the worst delivery experiences I’ve ever had with DoorDash. I placed an order through the McDonald’s app, with DoorDash handling the delivery. When I went to my front door to collect my food, it wasn’t there. The driver had clearly delivered it to the wrong address. I then contacted DoorDash support, which was incredibly slow and… Read more
unhelpful. Instead of investigating where the order was delivered, they told me to contact McDonald’s. McDonald’s provided me with the exact order number (DT69EG49), yet DoorDash support repeatedly claimed they couldn’t find the order in their system.
Apparently, DoorDash customer service either doesn’t understand how to locate orders placed through partner apps or simply doesn’t know the difference between an order number and the platform it originated from. Being bounced back and forth between DoorDash and McDonald’s while my food sat at someone else’s house was beyond frustrating.
A delivery company that can’t track a delivery, can’t find an order number provided by its own partner, and can’t provide meaningful support when something goes wrong is failing at the most basic level of customer service.
Very disappointing experience. I won’t be trusting DoorDash with another order anytime soon.
Supervisor hung up the call. This is too much, go away Doordash!
STOLEN money - they delivered half of our order (6 loaves) and flat out refuse to refund our remaining funds, we spoke to the store whom also confirmed they only gave 1/2 of the order (3 loaves) and they still say its not available for compensation
Had 2 pizzas delivered costing nearly $60 dollars. The delivery driver must have transported them on their side. When I when to lodge a complaint, I was forced to accept a pathetic compensation of $10. When I complained directly I was advised due to already receiving compensation, that was the end of it. The App does not have an easy way to dispute quality of delivery, stay away from it and deal with the restaurant directly. Show details
Latest follow-ups
I had an extremely disappointing experience with DoorDash. Costco nearly $400 I placed an order, but it never arrived. I called the driver seven times, and there was no answer. I also sent multiple messages, but they were completely ignored. After… Read more
that, I contacted DoorDash customer support. I waited on hold for almost an hour, only to be told, “Sorry, we can’t help you.” I asked if that meant I had lost both my money and my order, and the response was essentially yes—they couldn’t do anything for me.
I paid for food that I never received, and no one took responsibility or offered a solution. This is one of the worst customer service experiences I’ve ever had. I feel like I was left to lose my money with no support at all.
I cannot recommend DoorDash based on this experience. Customers deserve better service, better communication, and a fair resolution when something goes wrong.
Follow-up · Nothing happened no any updates no refund nothing
Just a Lousy Service – Used this mob when we were in Brisbane on holiday. They supposedly left $80 worth of food out the front of a multi story apartment complex at Howard Smith Wharves in the CBD without contacting us - other than sending us a text 20 minutes later. Of course it wasn't there by then. Just don't use these slack morons!!!
Follow-up · We have never used them again and don't intend to in the future, even though we have been sent discount offers. A refund was offered but we had to jump through hoops to get it so we didn't bother. Felt their customer service was very lax - so just never used them again.
Unauthorised monthly automatic payment – Wow. Found out i was being charged $ 9.99 automatically a month without my permission. They set up an automatic monthly payment without my… Read more
knowledge or it was in fine print. Dodgy as hell. I had to cancel my credit card which set up a number of problems with paypal, vodafone etc. The drivers are ok
Follow-up · Cancellation quick. No refund.
Follow-up · Another problem. Cold KFC, hot usually, was DELIVERED to me by a girl on a push bike. Seven hills KFC IS 1.3 KM Away. By the time she got here it was cold. Heavy traffic maybe or she had too many orders. . 5pm. You need proper wrapping to deliver hot food. Not just a box at the back of a bike.
I use door dash to deliver my ALDI groceris . They are fine.
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Positive reviews
I used Doordash today for a Rashays' order. I have used DD for Rashay's at least 10 times. Today, an item was missing (chips). As I didn't take any photos, I could not lodge a complaint with their online system. This was a Rashays mistake, not DD, but DD is the middle man here and there should be a better reporting system. Not everyone lies when they report missing items. I stopped ordering from McDonalds due to this reason. Show details
Surprised so many bad reviews. I've NEVER had a problem. Special extras, 30% off, free delivery, etc are a bonus worth waiting for. Delivery cost extremely reasonable and a lot cheaper than getting myself. Very happy with Door Dash and will continue using their services :) Show details
Just a week ago—until I became incapacitated by an injury that prevented me from shopping on my own—I was a functionally fit 80-year-old. Looking at my empty refrigerator, I wondered in pain and confusion how to fill it without leaving the house.… Read more
Fortunately, I came across information from Brisbane Aldi announcing home deliveries via DoorDash. In my pain and stress, I did not check reviews of the quality of this company's services. However, I did learn about its American origins by visiting its website. Forced by necessity, despite my current negative associations with “Americanism,” I decided to give this company a chance. I have already completed my first order. I am pleased to report that all 13 products ordered, including two 15 kg plastic 24-bottle staples, were delivered as ordered and carried up the stairs to the first floor in approximately half an hour. The only reservation is the half-melted frozen vegetables, suggesting a lack of “eski”on board the courier. So far – so good!
Follow-up · How was customer service? - Prompt and effective Did you tip the driver? - No, I did not What was the delivery fee? I don't remember exactly ( it was over a month ago)
Negative reviews
Would rate less if I could. I am in wheelchair. The number on the address is there and I've also tried to be descriptive with the notes to create little room for misunderstanding. Still the order was delivered to the wrong address which was up stairs. I am in a wheelchair. I contacted the help desk and showed them photos of front door delivery … Read more
and my front door which is not up stairs cos wheelchair and completely different.
They were still adamant that it was delivered to me and refused a refund or any assistance to resolve. Terrible customer service that seems to missing common sense.
Damn how do I start to explain very poorly advertising and on top of it bad customer service explaining to justify the problem give away $10 credit because I have spent nearly 40 minutes to try and explain what inconvenience I have faced due to incorrect advertising on the app platform not good if you have made planned function or guests coming home promo advertising is confusin.
DoorDash is a terrible company to deal with. I made an order at Costco. All my stuff was bought to my house five hours after ordering and we’re in the back of the turban heads car rolling around everywhere and then 15 items went picked up due to him being so lazy and most items are damaged or left out and not refrigerated for a couple of hours not… Read more
happy and was not reimbursed from DoorDash as they would not accept my complaint, DoorDash is a load of rubbish
Recent reviews
I don't think DoorDash has ever successfully delivered an item for me. This is the third time. Never again. Between vague menus, slowly increasing delivery times, declined credit cards, and non appearance of food, this service is laughable.
Very poor customer service when something goes wrong. I've had repeated problems with DoorDash grocery orders where the store couldn't supply the quantity ordered. Despite giving clear instructions about the minimum quantity I was willing to accept, my order was reduced below that amount. Cancelling then became unnecessarily difficult. The worst… Read more
part has been dealing with refunds and credits. I've had to contact support repeatedly and explain the same issue to different agents, with chats ending before the problem was properly resolved. On my latest cancelled order I selected DoorDash credit because the app stated it would be available immediately, but the credit still wasn't showing the following day.
It's not the out-of-stock items that bother me — that happens. It's how difficult DoorDash makes it to resolve a straightforward problem afterward. Customer support needs significant improvement.
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Ever been treated poorly then have a system automatically override refund requests due to your ""previous a count history"