DoorDash

Doordash one star customer service – Doordasher [Name Removed] in Adelaide, delivered a subway order to my house he mixed the order up, and took it back with him. My daughter received nothing and the driver [Name Removed] got a free lunch. Doordash wouldn't refund my money, as he took a photo of the goods being delivered, even though I have camera footage of him taking it away. The… Read more

contact centre didn't seem to care, all I got is it's been escalated and you've been denied. I asked if they rang the driver which they said they hadn't. They obviously don't have reputable people, working for them with police checks done on them. What a utter disgrace doordash. I don't know how you get away with ripping people off.

On the 2nd of April order two subways when I received them there was no meat in them I rang subway they said I had to contact doordash found out the driver ate my meat so I asked for a refund they said they pay 25 percent of the costed which was $10.70 order was $49.70 I told them not good two months has pasted still no refund always check your order when they are there and record it

Don’t ever contemplate using door dash if you have an alternative delivery partner. I would give a negative star if available. After ordering McDonalds for my grandson and myself (5 minutes up the road-unable to drive there) after 40 minutes the dasher rang to say his map was wrong. I explained where we were and 15 minutes later he had cancelled… Read more

my order. I then rang customer service, who said they could only refund my order! Poor service from the delivery person and even worse response from their “customer service” . Door Dash you have lost me and everyone else I relate this experience to.

I ordered a 63$ Order from McDonalds last night and I ordered it on DoorDash and my driver came to my house so I went out side he said he had swapped my Order with someone else and he was to scared to say anything because he was aboriginal and looked like a junkie and apparently the driver asked him witch order is his and the guy his name is… Read more

Travis and he said my order was his because I had 2 bags full and travis only got one burger bc the driver gave me his Order as a “sorry” I have called up to try and get a refund or try and get my food ordered again and they said no because of my history on the app so bc they have messed up to many times it’s my fault I was no happy I wanted 63 dollas and my family was left starving

I spent about $250 on a grocery delivery, including meat, dairy, frozen items, fresh produce, juice, and bread. The driver left the order directly in the sun. I messaged him to address it, and he completely ignored me. If he had simply read and replied, the groceries could have at least been moved out of direct sun before the damage got worse. By… Read more

the time I got the order, the fresh and perishable items were hot/warm, the frozen items were compromised, and the bread was wet from heat and condensation. This was not a minor inconvenience. It was a food safety and quality issue across a large part of the order.

I reported it to the company and requested that the affected fresh, frozen, refrigerated, and bread items be refunded. They refused to provide a proper refund, despite the order being left in direct sun and the affected goods arriving hot, warm, wet, or compromised.

To make it worse, when I tried to report the issue properly through the app, the claim process kept blocking at the final submission stage and resetting.

This whole experience feels dodgy. I do not trust a company that handles food deliveries this way. Leaving groceries in the sun, ignoring the customer, then refusing a proper refund for heat-affected food is not acceptable. I will not be using this service again.

So much promotion and good price. Very fast. Get A$15 off your first 3 orders of A$25+ (max A$5 off per order) when you sign up here: https://drd.sh/jZMUdPDBwxeLAq7j

Terrible customer service. Orders frequently incorrect and DoorDash flatly refuse to refund. Not good enough as there appears to be no recourse. Show details

Been a customer since 2023. To date, all issues raised with this company have been dealt with fairly. The in-app feature to submit photos highlighting any missing or faulty items has always been help and main reason why I've remained loyal. This is all about to change. 27/4 and 28/4 - KFC order was missing 2 gravies (already paid for) then today,… Read more

28/4, Bakers delight order missing 12.50 worth of pizza's. Ordered 2 x 2 = 4 pizzas, received 2 only. Rightfully took photos, provided in app. Both rejected for replacement/refund by their so-called "specialist" team. They're special alright. Over $25 out of pocket - won't be using their services if they don't improve their game. Always thought they were better than UberEats, always replaced/refunded a loss. But they're now resorting to stealing from customers. Gross. Tried and failed multiple times trying to resolve this in app, via agent and on a call.

Ordered at 8:45 PM. By 11:00 PM, still no driver. The restaurant actually had to call me to ask if I was coming to get it because DoorDash never sent anyone and they were closing. When I tried to resolve it via chat, the agent(Raj) closed the session on me while I was typing.In Australia, we have consumer rights for a reason. Avoid this service if you actually want to eat tonight. Show details

And yet another refusal for refund by DoorDash yet proof of missing item was provided.

Very very difficult to obtain a refund, repeated requests were denied. The customer service is frustrating, unhelpful and unresponsive to cusomer concerns. They simply don't care. Perishable food delivered unrefrigerated or not in insulated bags - Products melted and no food safety ! Go with Uber Eats - much better ! Show details

I recently placed an order on the DoorDash app for a grocery order from Aldi for $299.85. The app produced an error message stating "Error. You need to talk to your bank or card issuer directly. Or try using a different payment method." (See screenshot). I naturally checked my bank account before I tried another card, and saw that the $299.85 had… Read more

been taken out by DoorDash anyway. I called the customer service and was told they would process the refund within 24hours. A couple of hours later, I reordered the groceries with another card and the order went through fine. I called my bank, and they told me they could see the $299.85 had gone to DoorDash but their was a refund from Doordash pending back into my account.

48hours later there was no refund in my bank account. I called Doordash and was told to speak to my bank, that the payment had failed and there was to be no refund. The customer service woman was borderline aggressive. I asked for a transaction history to be sent to my email and she said she couldn't do it. When I asked more questions about processes, she shut me down and yelled over the top of me continually "will there be anything else?".

I called my bank, and they said they could no longer see a refund pending into my account, and that Doordash had taken the $299.85 on that initial day. They advised me to speak with Doordash again.

I called Doordash the next day, and the customer service man told me he could see no record of an order at the time I was saying it occurred. He could only see a transaction of the order that went through a couple of hours later that day with the different card. I told him that I have now lost $299.85 because Doordash has taken my money out but left no trace of the transaction. My app account also showed no history of the failed order. At this point, I had been told 3 different things from Doordash customer services and I was getting very concerned.

I wrote an extensive email with screenshots of the error message to the only support email I could find on their website, which was probably to a whole different department in their company. I used the chat bot option on the app for support, which let me to a customer support person who told me the refund should be in my account within 7 business days.

I called my bank back and filed a dispute claim. Because it was going to take up to 8 weeks, I decided to call Doordash and ask for a manager/someone who could explain their processes and why I've received different answers from every person I've spoken too.

The supervisor I spoke to was very unhelpful. She said they have paid a refund and I should have it in my bank, she said I was due to have a refund of $287.95, which is not the right amount that was taken out. She repeatedly told me to talk to my bank. I asked why I was told their has been no transaction, and no trace of a transaction or refund and she couldn't give me a reason. She did apologise, but was very unhelpful. By this point I had completely lost faith in the company. Either their app glitched, my bank swallowed the payment and it's in the ethos of digital currency, or Doordash received the payment with no trace and there's no avenues for their staff to trace it back to know to refund me. However, there was no interest in helping me. How many others has this happened to? Surely I'm not the first person who's had the app glitch on them like that.

I am frustrated with the lack of effective customer service, that the customer service people outright lied to me just to get me off the phone and one person became aggressive just while I was asking questions about their processes in a normal tone.

I will say, when the order went through normally with the other card, I received my groceries within 2 hours, and the dasher was a lovely man who packed everything really well. My issue here is purely with Doordash customer support.

I just hope this doesn't happen to anyone else, and that they improve their customer support processes.

Would have preferred to give zero stars. Wrong order delivered! This wrong order was left directly on the porch floor even though I paid a 'bag fee'. Avoid at all costs

Their drivers are absolutely useless, no training no knowledge and businesses don’t care or take accountability!! They stuffing up orders and deliveries and seems no one care to fix the problem. It’s best we go back to basic and either eat out or order and pick ourselves. I ordered a family meal !! The driver picks up only the salad and leaves… Read more

behind the whole order and the store blame the driver and driver blame the store !! Total chaos !! I had my family waiting and no dinner !! And it was already late to order else where !!

I had multiple issues with my most recent order. I naively attempted to contact customer service only to get errors at every turn. Try to look at past orders, error, try to open the help tab, error. I guess making your website completely inaccessible is a good way to not have to deal with complaints.... Food sitting in a driver's car for over 40… Read more

mins, order arriving with completely wrong items, these ARE valid concerns people SHOULD be able to report. I've only started using DD regularly recently, because I was fed up with ubereats's customer service, but at least they had SOME available points of contact, even if they were terrible AI ones!! It feels like both services have completely stopped caring about customer service standards since menulog left taking all the competition out of the market.

Terrible service and won't admit when they have made a mistake Show details