AI reviews summary
The overall sentiment for DoorDash is overwhelmingly negative, with a significant majority of users reporting failed deliveries, cold food, and missing items. A recurring and severe point of contention is the company’s refusal to issue refunds for undelivered or incorrect orders, often citing "account history" even for first-time users. Customers frequently describe the service as unreliable and the support system as obstructive.
Pros
Cons
Verdict
DoorDash is currently perceived by a significant segment of users as an unreliable service with a high risk of financial loss due to its restrictive refund policies. While the platform offers convenience and a broad range of merchants, the frequent reports of missing items and poor customer service suggest that consumers should use the service with caution.
the biggest thieves I have ever encountered, constantly have missing items or stone cold food and refuse to refund it. how can you charge someone items that weren't received!! scumbags
Ordered from Shellharbour Village Domino's Pizza, for a standard delivery around 30mins. Watched the tracker app continually go up in time to over an hour still preparing order. Over an hour past the pre time that the order would arrive I went out the front door and there was my order sitting on the top step in 3° cold as AF. No communiaction, no… Read more
knock at the door, nothing. This company is pathetic with their own communiaction with no responsibility what so ever. Never deal with them again they are a minus 10. Do yourselves a favour Doordash, stop being something you are not. Cheers
My experience has been nothing short of disgraceful The delivery driver stopped on the side of the road instead of parking safely, then proceeded to pile my entire Costco order into my arms in one go, despite it being obvious that no one could safely carry that amount. As expected, everything fell onto the road. My birthday cake was destroyed,… Read more
sandwiches and chicken wings were scattered across the street, and much of a $190 order was ruined. To make matters worse, a passing stranger stopped to help me while the driver simply laughed and said, “I’m glad that wasn’t my fault,” before leaving.
This food was for a surprise birthday celebration, which was completely ruined
What has happened since has been just as bad I have repeatedly been promised that customer service would contact me They never did I waited over seven hours, followed up multiple times, and was continually fobbed off. The only “resolution” offered was a $5 voucher for an order worth around $190 that was largely destroyed
The complete lack of accountability and communication has been shocking\. A company of DoorDash’s size should be embarrassed by the way this complaint has been handled. I have been left out of pocket through no fault of my own and treated as though my complaint simply doesn’t matter.
I have now lost confidence in DoorDash’s ability to look after its customers and will be escalating this matter to Consumer Affairs Victoria and reporting my experience to the ACCC. I would strongly urge others to think carefully before trusting DoorDash with an important order
Reviews with attachments
Doordash one star customer service – Doordasher [Name Removed] in Adelaide, delivered a subway order to my house he mixed the order up, and took it back with him. My daughter received nothing and the driver [Name Removed] got a free lunch. Doordash wouldn't refund my money, as he took a photo of the goods being delivered, even though I have camera footage of him taking it away. The… Read more
contact centre didn't seem to care, all I got is it's been escalated and you've been denied. I asked if they rang the driver which they said they hadn't. They obviously don't have reputable people, working for them with police checks done on them. What a utter disgrace doordash. I don't know how you get away with ripping people off.
Especially combined with local Seven 11, Belmore. Dasher don't see order to pack, Seven 11 staff pack and pick. I specifically order beef, cheese bacon pie Or substitute chicken pie. I get the only pie im allergic to, beef and Pepper. 7-11 staff blame Doordash software limitations, i get a mere $4.20 store credit and a weak apology off system. … Read more
NO I WANT a refund. I sent you phot of wrong item sent but do you Care? NO!! USE ubereats next time and forget 7-11 for lunch like sandwich, they won't have any??? Starving granny
- +7
Unlawful deception and logistics failures with zero tolerance for honest feedback, even from DashPass Membets
They lie . If your delivered incorrect order please when asking for refund, only click on " received some one else's order . Otherwise they will decline , dosnt matter if you ordered a whale and received a puppy, the Ai will decline and hold you in decline mode . Dogs... Always I received someone else's order because you actually didnt get… Read more
what you ordered. The Ai system will ignore any other reasonable requests after. Doordash are total mutts , corporate scamming, greedy pigs .
- +2
I ordered for the first time in four years because I was unwell. I only received two of the four loaves of bread I ordered. I spent 24 hours trying to resolve the issue. The store even admitted they screwed up and only sent 2. A receipt was included in the order showing 2. Door dash refused to give me a refund and said they would get back to me… Read more
within an hour, but they never did. Rang again, was told I only ordered 2 and they can't refund me for bread i didn't order. Rang again and spoke with a supervisor that was rude, argued with me, and said that because I didn’t want to go to the resolution team for the tenth time, they couldn’t help and would not be providing me a refund. She also claimed I never received the refund email and that I was making it up. After I provided proof, she never apologised. I will never use DoorDash again.
I was missing items from my Woolies order I sent them the proof that the item/s were missing i even contacted the dasher that never replied and DoorDash still declined my refund Show details
- +1
DoorDash refunded my order as store credit instead of cash, and customer service refused to fix it. Terrible experience.
I ordered on Saturday 20th June I ordered a product Polenta and they stated it was unavailable then they substituted it for mingle satay seasoning X2 and when I got the order there wasn't no Mingle satay seasoning nothing when I contacted doordash about the issue and I refused refund. How can you refuse refund when you didn't get the product. You… Read more
are stealing customers money! They ignore you after that and shut down all communications! This needs to go to consumer affairs! Doordash needs to be held accountable!!!!
I had one of the worst delivery experiences I’ve ever had with DoorDash. I placed an order through the McDonald’s app, with DoorDash handling the delivery. When I went to my front door to collect my food, it wasn’t there. The driver had clearly delivered it to the wrong address. I then contacted DoorDash support, which was incredibly slow and… Read more
unhelpful. Instead of investigating where the order was delivered, they told me to contact McDonald’s. McDonald’s provided me with the exact order number (DT69EG49), yet DoorDash support repeatedly claimed they couldn’t find the order in their system.
Apparently, DoorDash customer service either doesn’t understand how to locate orders placed through partner apps or simply doesn’t know the difference between an order number and the platform it originated from. Being bounced back and forth between DoorDash and McDonald’s while my food sat at someone else’s house was beyond frustrating.
A delivery company that can’t track a delivery, can’t find an order number provided by its own partner, and can’t provide meaningful support when something goes wrong is failing at the most basic level of customer service.
Very disappointing experience. I won’t be trusting DoorDash with another order anytime soon.
Supervisor hung up the call. This is too much, go away Doordash!
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STOLEN money - they delivered half of our order (6 loaves) and flat out refuse to refund our remaining funds, we spoke to the store whom also confirmed they only gave 1/2 of the order (3 loaves) and they still say its not available for compensation
Had 2 pizzas delivered costing nearly $60 dollars. The delivery driver must have transported them on their side. When I when to lodge a complaint, I was forced to accept a pathetic compensation of $10. When I complained directly I was advised due to already receiving compensation, that was the end of it. The App does not have an easy way to dispute quality of delivery, stay away from it and deal with the restaurant directly. Show details
- +2
I had them deliver food to my sick Aunt at the hospital. They never arrived, and Doordash refused to help. Terrible terrible terrible. Show details
- +7
Dear MxDonalds and DoorDash Management I’m writing as it’s obvious you have a financially beneficial affiliation and the service we received tonight was beyond negligent. Other than the fact the order was later than the stated times twice, meaning three times. However despite explicitly stating where I can visibly see that both McDonalds… Read more
Woodbine Staff and DoorDash Staff were able to see your requested special instructions, the order arrived COLD, and beyond incomplete inclusive of fries and all sauces. I once ordered McDonalds and never did so again as a very similar situation occurred. I have since picked up my own food and repeatedly driven through the drive-thru multiple times as Woodbine McDonalds staff without mistake make repeated errors on every single order every single time. However due to extremely unfortunate circumstances and an immediate death within my home, we are unable to drive.
However after researching online I’m informed due to your affiliated alliance there will be no such errors.
I attempted to contact the driver and they blamed McDonalds. I Attempted to call McDonalds Woodbine and they told me DoorDash would come fix the error. DoorDash admin and driver both defer the issue to McDonalds, and McDonalds defer to DoorDash. Even better, I got a partial refund for cold food and the ability to forgo eating tonight as there unfortunately isn’t even bread in my house. If I were smarter I would have had a reliable service like Woolworths deliver despite the obscene charges.
My children have eaten my food after I had to disgrace it by heating it up.
No thank you I do not want a ‘voucher’ that will expire. I would like two professional organisations, to actually ensure their staff perform their jobs instead of blaming the other.
Yes I have photos, screenshots and videos of everything as I unfortunately am very qualified in cultural negligence in the workplace.
Kind regards, Alexis
On the 2nd of April order two subways when I received them there was no meat in them I rang subway they said I had to contact doordash found out the driver ate my meat so I asked for a refund they said they pay 25 percent of the costed which was $10.70 order was $49.70 I told them not good two months has pasted still no refund always check your order when they are there and record it
Don’t ever contemplate using door dash if you have an alternative delivery partner. I would give a negative star if available. After ordering McDonalds for my grandson and myself (5 minutes up the road-unable to drive there) after 40 minutes the dasher rang to say his map was wrong. I explained where we were and 15 minutes later he had cancelled… Read more
my order. I then rang customer service, who said they could only refund my order! Poor service from the delivery person and even worse response from their “customer service” . Door Dash you have lost me and everyone else I relate this experience to.
Latest follow-ups
I ordered and they charged $60 but food not delivered and call them no refund so rubbish company also very bad customer service never again Show details
Follow-up · Agent was very rude I waited around 20 minutes I order from subway food didn’t come and door dash didn’t refund so never use door dash again
My pizza came in the box and was dropped, contact door dash the couldn't care less, had to throw in bin looks like it fell out of the box. Gave me $5.00 refund how pathetic. deleted app Show details
Follow-up · Delete app and will never use again, customer service worst, driver ran away when approached him, never got replaced. No one cares.
I would leave 0 if I could. Dasher left order out on a busy street even though he had instructions to come to my door. Needless to say he photographed it -.outside the building and someone passing took it. Not very bright to take a photo of my order outside the building on a busy street! I won't be using doordash again and I wouldn't recommend them Show details
Follow-up · The door dash guy was unhelpful and irritated. Getting a result was painstaking and for a time I thought it was too hard because it was a complicated process, there was a lot of back and forth with email. A refund wasn't offered, I had to ask for it. I've never used door Dash again
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Positive reviews
I used Doordash today for a Rashays' order. I have used DD for Rashay's at least 10 times. Today, an item was missing (chips). As I didn't take any photos, I could not lodge a complaint with their online system. This was a Rashays mistake, not DD, but DD is the middle man here and there should be a better reporting system. Not everyone lies when they report missing items. I stopped ordering from McDonalds due to this reason. Show details
Surprised so many bad reviews. I've NEVER had a problem. Special extras, 30% off, free delivery, etc are a bonus worth waiting for. Delivery cost extremely reasonable and a lot cheaper than getting myself. Very happy with Door Dash and will continue using their services :) Show details
Just a week ago—until I became incapacitated by an injury that prevented me from shopping on my own—I was a functionally fit 80-year-old. Looking at my empty refrigerator, I wondered in pain and confusion how to fill it without leaving the house.… Read more
Fortunately, I came across information from Brisbane Aldi announcing home deliveries via DoorDash. In my pain and stress, I did not check reviews of the quality of this company's services. However, I did learn about its American origins by visiting its website. Forced by necessity, despite my current negative associations with “Americanism,” I decided to give this company a chance. I have already completed my first order. I am pleased to report that all 13 products ordered, including two 15 kg plastic 24-bottle staples, were delivered as ordered and carried up the stairs to the first floor in approximately half an hour. The only reservation is the half-melted frozen vegetables, suggesting a lack of “eski”on board the courier. So far – so good!
Follow-up · How was customer service? - Prompt and effective Did you tip the driver? - No, I did not What was the delivery fee? I don't remember exactly ( it was over a month ago)
Negative reviews
I placed an order with Doordash for delivery of milk and frozen fruits for the time slot noon-2pm. I received an email confirmation that delivery would be 11:50am-1:50pm. Doordash delivery guy arrives at 11:03 as nobody is in (which is why the slot was booked from noon onwards) and I have a missed call on my mobile. I get back by 11:45am and see… Read more
all the goods outside my front door in the sun. Milk and frozen fruits just left there. On the doordash message app, the driver sends me a snapshot of items left outside.
I go on the live chat with Doordash to ask for replacement of the 8 x bottles of milk and 3 x bags of frozen fruits as I can't use these items which have been sitting in the sun. Doordash agreed but when the second delivery guy arrived, he only brought 1 of each item.
So I go back on the chat and ask for a refund because firstly, the delivery guy did not come at the agreed time slot; secondly, he left perishable goods outside in the sun. Doordash refused to issue a refund so I called to raise a complaint. Doordash came back with a decision couple of hours later to decline the refund.
So if you order with Doordash, your delivery slot means nothing because the delivery guy will drop off your delivery to his convenience. Doordash claims as per their policy, they cannot offer any compensation - regardless that the fault lies with their driver.
I wish I can give zero stars. Horrible horrible experience with customer service literally just lying through their teeth and not honouring my subscription even though it was active. Am really shocked that Australian laws allow these people to still operate and fleece customers Show details
Absolutely terrible service. An order was returned to the store as I did not realise the dasher had arrived and they did not phone or knock on the door, they sent an sms I did not see. A lengthy discussion with Door Dash as they said I have fortfieted the cost of my whole order including delivery fees. Happy to lose delivery fee but the cost… Read more
for the goods also was outragious. A night and day of arguing and I received a credit. I would hate to think of how much money has been pocketted by Door Dash by people accepting there 'term and conditions' that include some that don't match Australia's consumer laws.
Recent reviews
Just thieves the dasher doesn’t put your food in and they won’t give money back saying we cannot refund you so we are just going to steal your money and not compensate. Don’t use them !!!! Show details
I’m celiac. I am also a dash pass member. I ordered from Aldi. There was a list of items that was able to choose substitutes for. The gluten free bread I ordered was not in the list. I reviewed every item available and chose only gluten free swaps. My gluten free bread was unavailable and the apparent likely replacement was bread with gluten. I… Read more
can’t keep this in my house never mind eat it. And DoorDash will not refund me. Have cancelled my DoorDash dash pass and will never use door dash again
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Ever been treated poorly then have a system automatically override refund requests due to your ""previous a count history"