Dr Grout
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Dr Grout did an amazing job! We’d long been embarrassed by our shower. It was discoloured, dirty, leaking and mouldy but now everything looks brand new. Shaun and his team were on time, professional, and explained everything clearly. They worked efficiently, cleaned up after themselves, and the results honestly exceeded our expectations. It’s such… Read more
a relief to see fresh, clean grout without having to replace tiles. Highly recommend Dr Grout if you want quality work, great communication, and a finish that truly lasts! I attached the before and after photos. I am beyond impressed. Thank you Dr Grout!
- +1
Disastrous experience, please review the photos and video, the markers you see in the pictures are scratches on our tiles. The tile regrouting resulted in over 60 scratched tiles. We were given multiple promises to fix the issue, all of which were broken. [Name Removed] attempted to 'repair' the extensive tile damage with car polish, that's right… Read more
car polish which was completely ineffective and unprofessional (attached to the review are video/pictures of this). Due to the company's refusal to properly rectify the major damage, we are now taking this matter to the Queensland Civil and Administrative Tribunal (QCAT).
Contact me and I'll happily give you a tour of our issues and/or share with you the phone recordings with [Name Removed] about resolving this mess, it's just broken promises one after the other after the other.....
I still continue to feel intense regret over our decision to engage with this company and [Name Removed]. The stress and consequence of dealing with them afterward has been immense and deeply unpleasant, stomach knot unpleasant. I can only share our painful experience and strongly advise you to avoid this company. The final decision is yours, but so is the post-job nightmare.
Not recommended. unreliable. sub standard work when they did come.
Fantastic job! Very professional – Shaun and his team were fantastic. Very professional, knowledgeable, responsive, and efficient. My bathrooms look brand new. Thank you Dr Grout! I would highly recommend them to anyone.
Avoid this company – They offer to do a great job. Promise to come at a set time and State that their work is great. Well that's not the outcome. Job not done properly, late by hours each time ( if they come) and more promises of repair. Repairs not worth the effort as it's just the same after.
DO NOT USE – He promised completion dates and never met any. He used the wrong colour multiple times. I am now paying someone else to redo all the mistakes and finish the job. Incompetent is too nice of a word. I only gave one star because I had to.
Highly recommended – We have a walk in shower which we love but after several years, it looked aged with missing grout and mildew that could not be removed, even with bleach. We considered doing the entire shower over . Dr Grout made it look like new with their service! Highly recommended
Disappointed! – [Name Removed] was to come to regrout our shower recess but sent someone else. Not the best workmanship, left grout in the texture part of the feature tiles which I have had to chip out. Joel committed to come and rectify but wouldn’t commit to a time and never showed up. I can’t be bothered chasing him anymore. Show details
Reliable, affordable. Highly recommended! – Couldn’t find fault. They did an immaculate job. Very professional & easy to communicate with. They are very reliable and affordable. I am really pleased with the their work. Highly recommended!
Caveat Emptor - Absolutely terrible – No qualifications, no licence, no work ethic, no respect for time or property. Regrouting = covering dirty grout with thin layer (skimmed). The tiles are high, mostly crooked, no square corners
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