Fantastic Services
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Choki & manpreet
VIC, Melbourne - CleaningThey both did an excellent job. We are very happy with the service
FANTASTIC LISTS-DO NOT USE!
VIC, Melbourne - CleaningI booked an end of lease cleaning for 2 bedroom apartment with no carpet and 1 bathroom (original quote $541) we thought it was a little expensive but hoped it would be worth it.
On the day they asked to come early but we kept it ant the original time they came late. Two people came creepily through without introducing themselves. They took pics and told us they had to send to manager and disappeared. We then got a call saying our house was extremely dirty (it wasn’t) when asked what exactly what worth then additional $250 they wanted. They to
DO NOT USE!!!!!
VIC, Melbourne - CleaningBooked for an end of lease clean. Turned up 45 minutes late then decided they didn't want to do the job....
To make it worse they then did a stinky poo in the toilet and left it filthy..
Could not even send a replacement..
Very very unprofessional...
DO NOT USE!!!!!!!
Awful company. Ruined our rug then claimed it was already like that
NSW, Sydney - CleaningDo not use for rug cleaning! I contracted them to clean 3 small marks off our rug. They destroyed the rug then sent photos claiming the post-clean photo was taken before the clean. Now with Fair Trading
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Not so fantastic
WA, Perth - CleaningChanged appointments nine times.
Never informed us when they did not show up.
Then 08.00
Then 09.00
Then 11.00
Then 14.00
Then Tomorrow
Then 08.00
Then 10.00
Then 14.00
WARNING - Not good cleaning & terrible customer service!
VIC, Melbourne - CleaningA man came and cleaned my couch and armchair (arrived late 15 mins, only there for 30 mins). The worst area was well cleaned but the other areas of the couch were skimmed over - and this left streaks of clean and stripes of not clean areas. I waited till it dried 'cause I wasn't sure if it was just wet. Then, I called up and reported it - I wanted the man to come back and re-do it. Customer service was dreadful! Denied being able to see what I was describing in photos, including their own photos, refused to return and finish the job, offered me
... Read more $20, then $30...I kept saying I wanted the job finished, that's all. In the end, they refused to reimburse my $250-ish payment or send someone back to clean, and I informed them I would post a review of my experience.
Read the 1 star reviews carefully
VIC, Melbourne - CleaningHorrible experience with “fantastic” cleaners melb. We booked them for an end of lease clean and have to date experienced the following:
- Price Gouging: Were advised that due to issues with the electricity provider disconnecting the power early that the rebooking fee is 50% of the total cleaning fee. When asked why it costs so much to rebook, lewy the customer service agent.
- Poor customer service: when calling fantastic services, all the options except “1” will take you to a pre recorded message and automatically disconnect the phone. Also,
Avoid - had to redo most of it myself
WA, Perth - CleaningWaste of $720 for end of lease clean. Received terrible cleaning service and poor customer service afterwards. Booked in an end of lease cleaning for our 2x2 apartment going up for sale. One toilet and the oven were cleaned quite well, but I ended up having to do all the rest myself again. Second bathroom was dirtier than when they started as they had splashed dirty water everywhere, toilet not touched, mirrors dirty, windows had water stains all over, vacuuming not done well, kitchen cupboards not wiped at all, skirting boards not wiped, doors
... Read more not wiped. Paid $60 something for wall spot cleaning which clearly wasn't attempted as I managed to wipe marks off with a disinfectant wipe. 4 guys were there for 5 hours, so there's no way they were professional cleaners and if they are they should be embarrassed. I didn't ask them to fix it up as I have no faith that they would have done a better job. Asked for a refund and was initially told no as I'd have to let them have another go at cleaning which wasn't going to happen. Was then offered a $50 refund which I rejected as that's just as insulting as the cleaning job done. A few days later was offered $100 refund which I also rejected and have asked them to never contact me again. Cannot recommend this company at all.
An Oxymoron of a Name
NSW, Sydney - CleaningThe booking system was very good. I paid in advance and set a date and time.
The day before the appointment, I received a call advising that they needed to come in earlier the next day. I said no, as I needed to come home from work. So, we had to reschedule as THEY couldn’t make it (huh)?
The rescheduled day arrives and yes, two men turn up on time. However, the Fantastic Services Rep firstly said that I booked it incorrectly and it would be more money. And, that the carpet needed doing as well. After some discussion with the office, where I pu
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Do not use this service!
VIC, Melbourne - CleaningAbility to accurately price and provide consistent services is poor.
Was quoted about $550 for an end of lease three bedroom clean, and payment was requested one month in advance, which I complied with.
On the day the cleaner instead quoted almost twice this value, stating that there had been an inaccurate estimation of the carpet size. The increased carpet size came from larger than expected bedrooms and living areas. I couldn't figure out how this extra carpet area amounted to abot $400 extra.
Furthermore, the cleaner wasn't thorough - they
Do not book, under quoted x 3 times.
VIC, Melbourne - HandymanUnder quoted x 3 times, only changed once service was confirmed.
Not a scam, but felt like it
NSW, Sydney - CleaningGentleman turns up late, takes photos and advises they're not able to remove that type of flyscreen, says he's gotta make a phone call outside and does not come back.
Wasted everyone's time.
Full refund is being sought.
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AVOID AVOID AVOID
NSW, Sydney - CleaningEven 3 days before the scheduled service date, there was a notification that a re-schedule was made for the cleaning service, then upholstery cleaning cancelled altogether. Fearing more complications, I texted to cancel all services and contacted directly to confirm. I was told that they did not have the mobile number I was calling from, even though it was the number they called to discuss and confirm my bookings. He insisted that I had created a profile on their system but deleted the post code and mobile number ???? which I didn't. All I did
... Read moreon their "system" was request a quote online, then the booking was confirmed over the phone. I told them the business was hopeless and the customer service guy said "you're hopeless". Very unprofessional operation and would imagine their contractors are also very questionable business owners and clearly will try to take advantage of anyone they can. We will keep a close eye on our statement and hope they don't fraudulently charge amounts AVOID THIS BUSINESS, HOPEFULLY AT NO COST
Good service
VIC, Melbourne - CleaningGood service at a reasonable price. Same cleaner each service no cancellation so far
cleaning service
VIC, Melbourne - CleaningGreat cleaning and service - lovely staff and easy to deal with
Questions & Answers
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
Kind Regards,
Fantastic Services
Littlefangel@yahoo.com.au
prices for cleaning ovens?
Dear Tizzy,
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us.
We're looking forward to hearing from you!
Kind regards,
Fantastic Cleaners
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Dealing with Fantastic has been ridiculous and tiresome. After much argument, they sent the quality inspection person, who took one look and said, "yes, it is obvious. I can see it easily in real life
... Read more, but I couldn't in the pictures". And, then he proceeded to clean it again. The second clean was good but I will never ever use their service again. The thing that increased my frustration was that if I return a missed call from their phones, I was never able to directly contact them...it went to some message about payment procedures and then cut me off. Oh, and I was incessantly rung even after the event to ask if I was satisfied. It was like an abusive relationship cycle. I'm just glad to be out of it.