??!
30 photos
Fantastic Services

Fantastic Services

ACT, Canberra, NSW, QLD, SA, Adelaide, VIC and WA, Perth
4.1 from 772 reviews

Cannot fault this service in anyway

Great price. Punctual. Very thorough. The carpets look fantastic. Will be having another service in 6 months.
There were stains from before we moved in that they managed to remove! Couldn't be happier.

1 comment
Dear Libby.SwordPineapple, Thank you for your feedback! We are delighted to hear that we have been able to meet your expectations and you are so happy with the carpet cleaning service and the results! We look forward to servicing you again! Kind Regards, Fantastic Services

Good job

Perfectly done, on time, good service. Cleaner not only cleaned wherever I asked him but also organised all the rooms and laundry for us which was great! Also the receptionist was helpful in organising and arranging regular services.I will use their services again.

1 comment
Dear Farzad, Thank you for sharing your feedback with us! We are glad to hear that we have been able to assist you with the cleaning in the best way possible! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic Services

He did a great job

He took the time to understand the problem before he arrived which was essential to fixing the problem. All the Doors presented different problems which he fixed thoroughly and this was a great job

Customer Service
Job Satisfaction
1 comment
Dear Joe, Thank you for providing us with your feedback regarding our handyman's work! We will make sure to pass on the good words to him! Let us know if we can assist you with anything else! Kind Regards, Fantastic Services

Great and detailed work!

Easy to book, and very accomodating company.
Great work on the day and very satisfying work.
Listens to any requests when it comes to cleaning different parts of the property. Tried their best to satisfy the request(s).

1 comment
Dear Handy, Thank you for sharing your feedback with us! We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic Services

Never on time, Trick you into signing into a membership

They were always late or wanted to cancel last minute. didn't speak any English which was even more frustrating. Got tricked into buying a membership for discounts knowing i would never make my money back.. AVOID

1 comment
Dear Thomas, Thank you for your feedback! We would really like to follow up on the issues and find an amicable solution, however, we have been unable to reach you. We will be grateful if you could contact us back in any way convenient for you. Thank you in advance. Kind Regards, Fantastic Services

Worst service ever and cold marketing after an intrusion

Over a year ago, I contacted Fantastic Services to come and complete an upholstery clean on our suede lounge suite. The two gentlemen who turned up were friendly however spoke minimal to no English, making communicating with them impossible. One of them proceeded to do the job with floor cleaner. Our suede lounges were cleaned with a FLOOR cleaner. Trying to communicate with the technician was impossible as he didn't understand me. He did offer a quick clean of the floor, which he thought I would be happy with, however, the job he had been hired to do was subpar and I was left with dirty, smelly, wet lounges. Why did I wait so long to complain? The cold marketing sms's I have been receiving since then has been ridiculous. I have blocked the number, opted out and still, I get regular messages offering various jobs with a discount code. I wouldn't reuse this company if they paid me. AVOID AT ALL COSTS!!

1 comment
Dear Anya, Thank you for sharing your feedback with us! Our Customer Service team has looked into the situation and managed to resolve the issue which led to you receiving our marketing materials despite being unsubscribed. Please do not hesitate to contact us back should you need further assistance! Kind Regards, Fantastic Services

Great result.

Lovely friendly couple did a Fantastic job cleaning my unit yesterday. They were on time, cheerful and cleaned all surfaces in all rooms. I would recommend Fantastic to my friends.

1 comment
Dear Janie, Thank you for providing us with your feedback! Our team will be delighted to hear that they have been able to help! Please let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic Services

Perfect job

They have done an excellent job at cleaning and organizing our house. We will definitely continue with this fantastic team. They were on time, polite and completed their job above expectation. Reception guys also very helpful, thanks to them.

1 comment
Dear Farzad, Thank you for providing us with your feedback! Our team will be delighted to hear that they have been able to help and you are happy with both cleaning and customer service! Please let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic Services

Carpet cleaned to excellent standards

Fantastic cleaners removed the stains and made it look very clean for my vacate end of lease Job well done and friendly staff that turns up promptly and gets the job done

1 comment
Dear Joanna, Thank you for providing us with your feedback! Our team will be delighted to hear that they have been able to help! Please let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic Services

Great service recovery by the management.

A follow up from my initial review. Previously, I had engaged steaming of carpet service with Fantastic Service. However, the cleaner did not turned up as arranged. Afterwards, I wrote in to the management and they were swift in responding to the situation. Customer recovery service was great. Keep it up.


good service

The contact person was helpful and informative. The technician was punctual and advisable. As a result, I would recommend it to other people. Its prices, however, are relatively high. It would be great if it could discount or make it comparable to its competitors.

1 comment
Dear KhanhD, Thank you for taking the time to share your feedback. It is always good to hear the thoughts of a valued client and find out what we can do even better. We are glad that you are satisfied with our services and look forward to serving you in future. Kind Regards, Fantastic Services

Refused to clean my couch - No product knowledge

I had someone attend my house and look at my care instructions on my couch and said "this needs to be dry cleaned. its linen" He didn't even look at the care instructions attached to the couch. These stated that the couch was 80% polyester and 20% nylon. The care instructions also stated that it could be steam cleaned and didn't mention anything about dry cleaning... He left whilst refusing to explain this further to me. He was there for a total of 5 mins if that!!!

I then called Drytron and they came the next day and steam cleaned the couch and it looks fantastic. Don't waste your time with this company. They have no product knowledge at all. Drytron were even cheaper than this company too.

Absolutely terrible

1 comment
Dear Shanyn, Thank you for sharing your feedback with us! We hope that the solution offered is up to your expectations. We remain at your convenience if further assistance is required. Kind Regards, Fantastic Services

Great service and detailing cleaning

They provided excellent customer service and put alot afford in cleaning. Very detailing.
The real estate agent was very picky but Fantastic Services dealt with her very great and they went above and beyond to ensure that I would get my bond back

1 comment
Dear Danh Le, Thank you for providing us with your feedback! We appreciate the fact that you have taken some of your personal time to share it with us and we are glad that we have been able to make you another happy client of ours! Let us know if we can assist you with anything else! Kind Regards, Fantastic Services

Scam cleaning service

Terrible job done at my end of ease cleaning in Wollert
Left laundry un touched, stains on carpet not cleaned, floors were sticky and not properly cleaned.
off course agent was very unhappy.

Moreover, booked a gardener same day, turned up and said cant do the job because it's windy, pathetic.

Will never use again


Professional service

The 2 person team arrived on time; reviewed work needing to be done; worked well together across the house; cleaning items carefully and methodically. They finished all tasks within the time period allocated. Would you the service again.

1 comment
Dear Lids, Thank you for your feedback! We are glad that we have been able to assist you with the cleaning in a professional and timely manner! Let us know if there is anything else that we can help you with! Kind Regards, Fantastic Services

Great Service

I've used the services multiple times. Overall, I've been happy with the cleaning services. However, it can be dependent on the cleaners that they sent, which can be variable. However, they always ask for feedback afterwards which helps

1 comment
Dear Fadh, Thank you for sharing your experience. It is important for us to hear from you what could be done better because your honest feedback is what keeps us constantly improving. We are glad you like the service so far. Rest assured that our team is at your disposal if you need assistance in the future. Kind Regards, Fantastic Services

Worst service ever - no one cares and responds -

I am your latest victim of your substandard and pathetic end of lease cleaning which was on on 21st June Ref. #19053003TAM at U 52 147-151 Talavera Road Marsfield 2122 . The cleaners did a below average job and I told them then and there that my agency will not accept this. As expected we were asked for a re-clean. When we approached your team to avail the guarantee which you promise of re-clean , your Agent [name removed] was extremely un pleasant said they cannot do anything. He some how convinced us that if we use another cleaner to complete the pending work , they will cover for the additional charge. We payed $200 for Home Clean and $ 150 for carpet clean and now when we are asking for our money , your staff is the rejecting that claim and offering only $100 .

Is this the way you treat your customers ? I have been double crossed by your staff who does not care even once for the customer who has been false made to pay double the amount.

I have asked [name removed] to transfer me to a supervisor and he does not do that.
NOR anyone has bothered to call me back.

It’s been 2 weeks and action has been taken by your team.

This is the worst customer experience we have been given ever.
Can someone from your management call me and explain what is going on ?


Finally, I have a clean home

Viranthi and Dinishka have been cleaning my house every few weeks for the past few months. I am always very happy with the job that they do. They are kind and friendly and always make sure I am happy with everything before they leave. I highly recommend this team if you want to have a clean home.

1 comment
Dear ShoshiJ, Thank you so much for your kind words! We will definitely make sure that the cleaning team is aware of your response! We are delighted to see that the service meets your expectations and we will forward with providing you with more Fantastic Services! Kind Regards, Fantastic Services

Very happy with job!

Jas did a great job trimming my English box hedges in my garden. He also cleaned up after the job was done so was very happy with the service. Would definitely recommend to others.

1 comment
Dear Sandy, Thank you for providing us with your feedback regarding the service provided! We will make sure to pass on the good words to the gardener! Let us know if we can assist you with anything else! Kind Regards, Fantastic Services

Unimpressed

Disappointed in the service due to shower tiles & frame not being cleaned. Bathroom basin had evident toothpaste left on the basin. I had to reclean my shower as this wasn’t done with the appropriate cleaning products & utensils.
Dust was left on window ledges

1 comment
Dear Kym, Thank you for sharing your honest feedback. We hope that the solution offered managed to reach your expectations. We remain at your convenience if further assistance is required. Kind Regards, Fantastic Services

Page 1 of 39

Questions & Answers

prices for cleaning ovens?
1 answer
Dear Tizzy, Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote. Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us. We're looking forward to hearing from you! Kind regards, Fantastic Cleaners

Hi! What is your hourly rate?
1 answer
Dear Shel, Thank you very much for your inquiry! Our rates actually vary between $35 and $55 per cleaner per hour, depending on the type of service that needs to be done and the scope of the job. However, averagely we charge around $45 per hour. If you want a precise quote and a fixed rate, we would need a bit more information, like the postcode of your area, what exactly needs to be done, etc. If there is anything more I can assist you with, please don't hesitate to write us back! With Kind Regards, David Adams, Customer Service Supervisor

Dear Fantastic, I live in Sydney and I am unfamiliar with Melbourne. I am looking for a cleaning service to help restore a family members home in Ivanhoe. Single storey home 3 bedrooms, large windows - beginning from the floor, 2 bathrooms, kitchen, tiled floor, etc. Big job, once off. More than we can cope with on our own. I am not making a booking but looking for a cleaning service that can manage the whole house. A home that has not been cleaned properly for years. We hope to be in Melbourne again in February. Is this the kind of service your company offers or should I be looking for a different kind of service? Thanks for your time. debalcock@optusnet.com.au
1 answer
Don't use them!

Details

Fantastic Services WA, Perth - CleaningFantastic Services WA, Perth - GardeningFantastic Services VIC, Melbourne - CleaningFantastic Services VIC, Melbourne - Pest ControlFantastic Services VIC, Melbourne - GardeningFantastic Services VIC, Melbourne - HandymanFantastic Services VIC, Melbourne - Waste RemovalFantastic Services VIC, Geelong - CleaningFantastic Services VIC, Geelong - Pest ControlFantastic Services ACT, Canberra - CleaningFantastic Services ACT, Canberra - Pest ControlFantastic Services SA, Adelaide - CleaningFantastic Services SA, Adelaide - Pest ControlFantastic Services SA, Adelaide - GardeningFantastic Services NSW, Sydney - CleaningFantastic Services NSW, Sydney - GardeningFantastic Services NSW, Newcastle - CleaningFantastic Services NSW, Newcastle - Pest ControlFantastic Services QLD, Brisbane - CleaningFantastic Services QLD, Brisbane - Pest ControlFantastic Services QLD, Brisbane - GardeningFantastic Services QLD, Gold Coast - CleaningFantastic Services QLD, Gold Coast - Pest ControlFantastic Services QLD, Gold Coast - GardeningFantastic Services QLD, Sunshine Coast - CleaningFantastic Services QLD, Sunshine Coast - GardeningFantastic Services QLD, Bundaberg - Gardening
CategoryHouse Cleaning, Services and Carpet CleaningServices and Gardening & LandscapingHouse Cleaning, Services and Carpet CleaningPest Control Services and ServicesServices and Gardening & LandscapingServices and HandymenServices and Rubbish RemovalsHouse Cleaning, Services and Carpet CleaningPest Control Services and ServicesHouse Cleaning, Services and Carpet CleaningPest Control Services and ServicesHouse Cleaning, Services and Carpet CleaningPest Control Services and ServicesServices and Gardening & LandscapingHouse Cleaning, Services and Carpet CleaningServices and Gardening & LandscapingHouse Cleaning, Services and Carpet CleaningPest Control Services and ServicesHouse Cleaning, Services and Carpet CleaningPest Control Services and ServicesServices and Gardening & LandscapingHouse Cleaning, Services and Carpet CleaningPest Control Services and ServicesServices and Gardening & LandscapingHouse Cleaning, Services and Carpet CleaningServices and Gardening & LandscapingServices and Gardening & Landscaping
Contact Number 086117348008611734800370186603037018660303701866030370186603037018660303523459010352345901026100490102610049010874778304087477830408747783040290563581029056358102403632640240363264073088321707308832170730883217075646320507564632050756463205075408450007540845000743033048
Email Address perth@fantasticservicesgroup.com.auperth@fantasticservicesgroup.com.auoffice@fantasticservicesgroup.com.auoffice@fantasticservicesgroup.com.auoffice@fantasticservicesgroup.com.auoffice@fantasticservicesgroup.com.auoffice@fantasticservicesgroup.com.augeelong@fantasticservicesgroup.com.augeelong@fantasticservicesgroup.com.aucanberra@fantasticservicesgroup.com.aucanberra@fantasticservicesgroup.com.auadelaide@fantasticservicesgroup.com.auadelaide@fantasticservicesgroup.com.auadelaide@fantasticservicesgroup.com.ausydney@fantasticservicesgroup.com.ausydney@fantasticservicesgroup.com.aunewcastle@fantasticservicesgroup.com.aunewcastle@fantasticservicesgroup.com.aubrisbane@fantasticservicesgroup.com.aubrisbane@fantasticservicesgroup.com.aubrisbane@fantasticservicesgroup.com.augold.coast@fantasticservicesgroup.com.augold.coast@fantasticservicesgroup.com.augold.coast@fantasticservicesgroup.com.ausunshine.coast@fantasticservicesgroup.com.ausunshine.coast@fantasticservicesgroup.com.aubundaberg@fantasticservicesgroup.com.au

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.