Reviewer Photos & Videos
Repairs were done well & quickly. They came first thing in the morning and took only about an hour to complete the repairs. They provided recommendations and options for our consideration.
Carpet cleaning - spotless and smelled amazing
I booked to get the carpet done before I moved out. They have done such a good job and whatever they used made the apartment smell amazing! I would definitely recommend and next time I will be getting them to do the entire house and not just the carpet. Thank you Sam!
We had Shay clean our oven and stove top. He did a wonderful job on the day and was in and out quickly with the least of fuss. He came to us last year as well
Good but good be better
App: The app itself is easy to use but the customer service/helpline is just terrible. Whenever you try the chat option, they are always away. If you try to call them they tell you to go to app, absolutely horrible experience with calling them.
One day before the cleaning date, my cleaning time was changed, no one bothered calling me to inform what happened or if the new time suits me. Just an SMS saying the cleaner will arrive between this time slot. I had to call the horrible helpline and then wait for a call back to figure out what was happ...
End of Lease clean
This is the second time i have used them for an end of lease clean. Once again they have done a fantastic job. On time and finished in a couple of hours. Highly recommend this service.
Had my oven cleaned. Can’t believe the difference. Very happy with the service. I will definitely use your service again. Very efficient and arrived on time. Thank you so much
Good clean and pleasant staff
The team did a good job of the end of lease cleaning. The cleaners were mostly thorough with just a couple of things missed (one which I didn't pick up on until after they'd left which was a store room that hadn't been touched despite being pointed out). All and all a good job, just make sure you inspect properly.
Great service, professional.
We know Joshua for long time and is super trustable and does the job as requested. He knows the job and had the right experience and tools to carry any gardening activity
- NSW, Sydney - Cleaning
- Verified customer
Charged an extra $160 on top of the “guaranteed” end of lease cleaning. Tried for 3 weeks to get an itemised bill of the “extras” still waiting. Avoid them and go with somebody else.
professional domestic cleaners
The cleaners (2 visits) are very thorough. Time efficient. Most important for elderly couple. Mirrors, stove top, microwave, thorough dusting, vacuum. Punctual, client needs noted. Most impressed.May it continue.
I have never been let down by Fantastic Handyman Steve. I had few services with him and all of them delivered with Professionalism and Diligence. He came on time, started work straight away with and completed the whole list with services more earlier than given time. I am absolutely amazed by the level of service, and would definitely keep using Fantastic Services in the future.
Never use this company
Never ever use this company
I booked them so that they would be able to steam clean carpets for my end of lease service. This was arranged the morning of needing to hand in keys as they assured me it would not be cancelled and they were flexible with times. They sent me a list of questions to fill in about my apartment which is in an apartment building with underground parking. Obviously stairs are involved. I arranged for someone to let them in as I needed to be at work. They call when they arrive and say 'oh no, we can't go up stairs'. Then...when I tried to call they simply just put me onto an automated wait list for complaints as they obviously have so many complaints that they need a whole section for it on their voicemail! Then the cleaner kept saying he doesn't have a direct number to call either. Then when I finally got onto someone they just kept saying they couldn't help me. So I then had to arrange for an emergency steam cleaning service and pay a high premium price as so many places were obviously booked out (which is why I originally booked weeks in advance). After numerous phone calls of "Oh but a manager isn't here and I can't help you" I then get refunded $65 out of the $345 that I paid. Do not use this company they will not provide even adequate customer service at the very least. I would put 0 stars if I could.
Pathetic service, stay away
Terrible, Painful experience with this service. Waste of money and time. Poor Customer support.
I have used this company for end of lease cleaning of an apartment. After the property agent reviewed the cleaning, she sent a long list of items (more than 200 photos) to be re-cleaned. Cleaners claimed that they recleaned, but property agents office showed that they returned the keys in 30 minutes. Second review by property agent showed exactly the same items to be recleaned. so obviously those items were not taken care of. Proerty agent had to se...nd their own cleaners. Initial Sales call was great so I thought I could follow this issue with customer support. I was shocked to know that call option is available only for Sales not for Support. First of all its damn so difficult to get in touch with support. You cannot talk to anybody, can only leave voice message. In reply, then dont call you even if you ask them to, just email replies. I asked for refund, but in vain. Even after providing 200+ photos, they came up with all excuses. I lost $450 to them. This was not at all 'Fantastic' service, it was 'Pathetic' service .
Customer service is poor
I booked end of lease cleaning on 9am while it was no started until 4pm, and I couldn't contact anyone during this time. They didn't clean mould on the wall and didn't tell me until the next day, which is my final inspection. I complaint to Customer service, but they didn't try to resolve my problem, instead, they just keep giving me excuses. Anyway, they are just crooks!
Service was fine, but customer support is atrocious
End of lease clean - Fantastic Job
Fantastic services steamed deodorised and sanitised and cleaned dust off carpets, cleaned windows and window sills and cleaned attic and freshened the house up, house was unliveable and now it’s like living in a new house. They came equiped and spent the time necessary to clean everything requested. I would highly recommend the crew.
Pretty good stuff!!
All round friendly staff and easy process! Have tried two of their services so far, carpet steam clean and also the tile grout clean - both went pretty well.
No issues at all.
- NSW, Sydney - Cleaning
- Verified customer
Roy was a gem
Booked a premium mattress and headboard clean. Roy Swadesh was early, very professional and apologised for the extra time it was taking for the machine to work properly. But he got there and did the job efficiently and cleaned up any mess left afterwards. Kind guy who was very pleasant to deal with.
Damaged my kitchen benchtop
I would give them 0 stars if possible. They came to clean my oven but their incompetent cleaners poured bleach on the kitchen countertop and left white spray marks all over the benchtop. They should have covered the benchtop if they were using bleach but nope they hire people who they pay peanuts to who are incapable of doing it right. Now they are trying to deny they did anything wrong and are trying not to take responsibility for the damage they have done. These people are crooks, if you want them to come to your kitchen and damage it then go ahead and hire them, otherwise say away from these lying crooks!
***another update... *** After telling them I want a refund they are pressing for the same guy to come back. They tell me only HE can come back. I don't want him!!
I will never use this company again.
Get your subcontracted employees trained!!!!!!
**Update** I've since noticed after the fact that there is an awfull residue inside my oven. I ran my finger across it and it's grease!!!??? All over the inside door too. No idea what he sprayed inside but it looks and feels like it was not cleaned off properly
Have sent pics and lodged a complaint with the company. Not happy. Doesn't even look like it's been cleaned. **...
Questions & Answers
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
Mike D.Fantastic Services
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
prices for cleaning ovens?
Aiden M.Fantastic Services
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
We're looking forward to hearing from you!
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