Cannot fault this service in anyway
Great price. Punctual. Very thorough. The carpets look fantastic. Will be having another service in 6 months.
There were stains from before we moved in that they managed to remove! Couldn't be happier.
Perfectly done, on time, good service. Cleaner not only cleaned wherever I asked him but also organised all the rooms and laundry for us which was great! Also the receptionist was helpful in organising and arranging regular services.I will use their services again.
He did a great job
He took the time to understand the problem before he arrived which was essential to fixing the problem. All the Doors presented different problems which he fixed thoroughly and this was a great job
Great and detailed work!
Easy to book, and very accomodating company.
Great work on the day and very satisfying work.
Listens to any requests when it comes to cleaning different parts of the property. Tried their best to satisfy the request(s).
Never on time, Trick you into signing into a membership
They were always late or wanted to cancel last minute. didn't speak any English which was even more frustrating. Got tricked into buying a membership for discounts knowing i would never make my money back.. AVOID
Worst service ever and cold marketing after an intrusion
Over a year ago, I contacted Fantastic Services to come and complete an upholstery clean on our suede lounge suite. The two gentlemen who turned up were friendly however spoke minimal to no English, making communicating with them impossible. One of them proceeded to do the job with floor cleaner. Our suede lounges were cleaned with a FLOOR cleaner. Trying to communicate with the technician was impossible as he didn't understand me. He did offer a quick clean of the floor, which he thought I would be happy with, however, the job he had been hired to do was subpar and I was left with dirty, smelly, wet lounges. Why did I wait so long to complain? The cold marketing sms's I have been receiving since then has been ridiculous. I have blocked the number, opted out and still, I get regular messages offering various jobs with a discount code. I wouldn't reuse this company if they paid me. AVOID AT ALL COSTS!!
Lovely friendly couple did a Fantastic job cleaning my unit yesterday. They were on time, cheerful and cleaned all surfaces in all rooms. I would recommend Fantastic to my friends.
They have done an excellent job at cleaning and organizing our house. We will definitely continue with this fantastic team. They were on time, polite and completed their job above expectation. Reception guys also very helpful, thanks to them.
Carpet cleaned to excellent standards
Fantastic cleaners removed the stains and made it look very clean for my vacate end of lease Job well done and friendly staff that turns up promptly and gets the job done
Great service recovery by the management.
A follow up from my initial review. Previously, I had engaged steaming of carpet service with Fantastic Service. However, the cleaner did not turned up as arranged. Afterwards, I wrote in to the management and they were swift in responding to the situation. Customer recovery service was great. Keep it up.
The contact person was helpful and informative. The technician was punctual and advisable. As a result, I would recommend it to other people. Its prices, however, are relatively high. It would be great if it could discount or make it comparable to its competitors.
Refused to clean my couch - No product knowledge
I had someone attend my house and look at my care instructions on my couch and said "this needs to be dry cleaned. its linen" He didn't even look at the care instructions attached to the couch. These stated that the couch was 80% polyester and 20% nylon. The care instructions also stated that it could be steam cleaned and didn't mention anything about dry cleaning... He left whilst refusing to explain this further to me. He was there for a total of 5 mins if that!!!
I then called Drytron and they came the next day and steam cleaned the couch and it looks fantastic. Don't waste your time with this company. They have no product knowledge at all. Drytron were even cheaper than this company too.
Great service and detailing cleaning
They provided excellent customer service and put alot afford in cleaning. Very detailing.
The real estate agent was very picky but Fantastic Services dealt with her very great and they went above and beyond to ensure that I would get my bond back
Scam cleaning service
Terrible job done at my end of ease cleaning in Wollert
Left laundry un touched, stains on carpet not cleaned, floors were sticky and not properly cleaned.
off course agent was very unhappy.
Moreover, booked a gardener same day, turned up and said cant do the job because it's windy, pathetic.
Will never use again
The 2 person team arrived on time; reviewed work needing to be done; worked well together across the house; cleaning items carefully and methodically. They finished all tasks within the time period allocated. Would you the service again.
I've used the services multiple times. Overall, I've been happy with the cleaning services. However, it can be dependent on the cleaners that they sent, which can be variable. However, they always ask for feedback afterwards which helps
Worst service ever - no one cares and responds -
I am your latest victim of your substandard and pathetic end of lease cleaning which was on on 21st June Ref. #19053003TAM at U 52 147-151 Talavera Road Marsfield 2122 . The cleaners did a below average job and I told them then and there that my agency will not accept this. As expected we were asked for a re-clean. When we approached your team to avail the guarantee which you promise of re-clean , your Agent [name removed] was extremely un pleasant said they cannot do anything. He some how convinced us that if we use another cleaner to complete the pending work , they will cover for the additional charge. We payed $200 for Home Clean and $ 150 for carpet clean and now when we are asking for our money , your staff is the rejecting that claim and offering only $100 .
Is this the way you treat your customers ? I have been double crossed by your staff who does not care even once for the customer who has been false made to pay double the amount.
I have asked [name removed] to transfer me to a supervisor and he does not do that.
NOR anyone has bothered to call me back.
It’s been 2 weeks and action has been taken by your team.
This is the worst customer experience we have been given ever.
Can someone from your management call me and explain what is going on ?
Finally, I have a clean home
Viranthi and Dinishka have been cleaning my house every few weeks for the past few months. I am always very happy with the job that they do. They are kind and friendly and always make sure I am happy with everything before they leave. I highly recommend this team if you want to have a clean home.
Very happy with job!
Jas did a great job trimming my English box hedges in my garden. He also cleaned up after the job was done so was very happy with the service. Would definitely recommend to others.
Disappointed in the service due to shower tiles & frame not being cleaned. Bathroom basin had evident toothpaste left on the basin. I had to reclean my shower as this wasn’t done with the appropriate cleaning products & utensils.
Dust was left on window ledges
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