Reviewer Photos & Videos
You have to chase them 5 times
You book a service and then you keep chasing them where they are , where they are , where they are............
They (Fantastic services team) will not even inform you 1 hr ahead that they (Fantastic services team) will be delayed.
When you counter them (Fantastic services team) with this situation , they (Fantastic services team) will offer you some dollars but they (Fantastic services team) did not understand that it is not about dollars but it is about my time (which you(Fantastic services team) have wasted) and Service.
New team who were very thorough & polite & friendly. I am very happy to have them continue the job for me fortnightly. They are both very eager to do the job in the correct manner,
Clean clean & clean
The cleaner arrived early, so no waiting. The job done very well, explanations from him when required. Excellent job.
**Use another service!**
**Do Not Waste your time and Money!**
Booked End of lease cleaning service. Cancelled twice at short notice 2 days in a row. I had to pay 2 extra days rent. Choose another cleaning Service.
The offered me a 20% discount. Didn’t actually give me 20% off and already had a preauthorisation on the full amount.
Then eventually the cleaners came did the job. And emailed after and said.. we can’t offer a 72 guarantee as advertised.
PLEASE DONT USE THIER SERVICE.. it looks all nice when you book, but this is the worst experience I had dealing with a cleaning company.
Awesome professional domestic clean
The Fantastic cleaner team attended on time and cleaned very efficiently, industriously and thoroughly. I hired them for a regular domestic clean. The shower was cleaned better than I have ever been able to. I was most impressed, and look forward to them coming again.
They do a perfect job for us!
The fantastic cleaner team who are coming regularly to our house are punctual, honest, doing a good job of cleaning, we are very happy with them. Also, the receptionist are quite helpful and supportive.
Punctual, fast, efficient and friendly service. Outside windows needed cleaning urgently. Job was done in under an hour. To be honest though for the work done I thought it was a little expensive.
Hard working and professional!!
The two cleaners were brilliant! So quick and thoroughly professional, the kitchen , oven and range hood were spotless . Would recommend fantastic services without hesitation. They both arrived on time as well
Read the fine print in your confirmation email!!! Make sure you add an hour on to your specified booking time.
I booked for a gardening service for 1100. At 1115 when the gardener had not arrived I checked the confirmation email and found that this company has ‘flexibility’ in adhering to the appointment time specified by the customer. Arrival time for the service can be up to 1 hour after the requested time. They say that this accounts for traffic and other unforeseen delays eg the previous job going over time. How ridiculous and inconvenient. I have never experienced this with other services. Why ask the customer for a booking time in the first instance? Some of us work and have diaries to maintain.
Helpful and friendly
John was very helpful and friendly throughout the whole process. He called ahead and explained that he's running late which I didn't mind and called again to let me know when he was on his way. Did a good and quick job with the carpet cleaning.
Absolutely perfect cleaning !!
Highly recommend. Had got very dirty house from agent. Called up fantastic services. Mia helped me book my service and reassured me we’d move into an apartment that was like new !
The cleaners were even more Accomodating !!
The person was on time
Ended up with a perfect oven clean
The oven looks like new
The person cared about the surrounding
Oven cleaning is definitely done well in Melbourne
I recommend the service
Had my first oven & house cleaning service last week and I am hooked. The cleaner arrived on time and completed all the tasks on my wish list in the allocated time. My husband was also impressed and we are now looking at getting regular cleaning done. Thank you for a great job Raza
Furthest thing from 'Fantastic'
Fantastic just looks like a describing word to make your business look like something it is not. I had my oven cleaned on Tuesday and it was definitely WORSE than what it was before the cleaner came, the cleaner claiming that the problem was that some 'chemical residue' has been left over from the clean. I was assured that all was thoroughly cleaned and no chemicals were left in the oven. Upon using the oven I found white dot residue almost like powder all over my oven. Which means that my food that I cooked and ate from that oven is laced in c...hemicals. DISGUSTING, much like your cleaning service. I called customer service and was assured that my complaint will be dealt with asap and the supervisor will give me an answer. No reply/. Called up again and was advised that the complaint can't progress until the first customer service consultant comes into work in 4 HOURS to resolve the complaint. So in other words, received NO CUSTOMER SERVICE in my second call. Finally received a call back advising that (today being Thursday) no one can come and re clean the oven til AFTER the weekend... After 1 hour and a half I was given a second appointment 24 hours later. When asked what compensation I will receive? the answer was that I was getting it re cleaned, that was my compensation... RUDE! In the end, I have received $30 compensation out of a $289 clean... a clean that had to be done twice, take 5 hours out of my time to do over two separate days and a take-away food bill due to my oven not being safe to use.
Helpful and efficient
Company was friendly reliable and efficient thank you. Price quoted for carpet cleaning remained accurate on the day. Staff were happy to assist both on the phone and in site.
I could not be happier with the cleaning done by the team. They so friendly and helpful and really went they extra step to make the place look amazing. Worth every penny.
As ordered. Efficient.
Efficient. Effective. No hiccups. Could be cheaper but not bad considering the.size of our place. Recommend. Easy to book online. Was recommended by another company and didn't disappoint. Thank you.
The reviewer stated that an incentive was offered for this review
A good cleaning service
2 cleaners for 1 hour did a good job. Did Dusting, Vacuuming, cleaned bathroom and mopped Kitchen. It does depend on the individual cleaners - sometimes they send good ones and sometimes they are not as good. The team I got this time were great.
Oven look brand new
I hired fantastic cleaning to clean my oven and microwave. After my oven and microwave were cleaned it looked like it had never been used. Very happy. Will use again.
I looked for end-of-lease cleaning for 2 properties and was swayed by the Fantastic Club offers. Because it's an end-of-lease cleaning, I expected the property to be deep-cleaned, but when I checked, I found that the over grills are still greasy, the toilet seats still had stains and dirts (which was removable because I tried to clean it after), the bedroom closets and kitchen cabinets seem like they were dusted but not wiped clean, the dishwasher was too dirty (they said it wasn't part of the job but it was mentioned as included in their mobi...le site). I raised a complaint and didn't get any response for days, until I called and was told to wait until they can investigate. In the end they offered to refund $70 out of the $350 that I paid plus the $89 fantastic club membership. I don't think that's fair to me as what they did was quite far from the service that I paid for. I told them that I can send more photos and I did, but more than 2 weeks after not receiving a response, I checked the case and the status is CLOSED???
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Questions & Answers
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
Mike D.Fantastic Services
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
prices for cleaning ovens?
Aiden M.Fantastic Services
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
We're looking forward to hearing from you!
Hi! What is your hourly rate?
Aiden M.Fantastic Services
Thank you very much for your inquiry! Our rates actually vary between $35 and $55 per cleaner per hour, depending on the type of service that needs to be done and the scope of the job. However, averagely we charge around $45 per hour.
If you want a precise quote and a fixed rate, we would need a bit more information, like the postcode of your area, what exactly needs to be done, etc.
If there is anything more I can assist you with, please don't hesitate to write us back!
With Kind Regards,
Customer Service Supervisor
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