Professional and perfectly clean!
Arrive on time and helpful! It's superbly clean. Very happy with the result.
My oven looks like new. Good job! Removed all stains!
Recommended! and will continue using the service in the future.
Great for last minute assistance
This service is fantastic for last minute help if you just cant get on top of things.
I can see the value in regular cleans as the cleaners would get used to your property and they way you like things.
With a growing wasp nest outside - right by my son's basketball hoop - I knew I had to get some help. It was sorted within a couple of hours, and the serviceman was great. no more nasties.
No show!! Can’t believe it happened
Booked in for carpet cleaning for today at 5pm. No update from anyone so called to check. Called 2 times to customer care and no pick up! Called third time to new booking, guess what? got picked up.
Was told the team had machine break down so they won’t be coming.
Super unreliable, irresponsible and unprofessional company. Doesn’t even have the courtesy to tell customer before booked time to advise that they aren’t coming.
We had to bring all our furniture to the living room and now we are stucked.
Canceled the booking and get our money back. Never use this company.
The worst could happen to a customer is a NO SHOW and not letting your customer know. Maybe it’s raining so the team decided they could miss one order.
Reliable cleaners. Very efficient. Happy with results. Did have average experience on an eaier service but loves the last service. Good job! Will continue using the service in the future
Thorough efficient service
Easy to book, pleasant and helpful staff, the clean is excellent, very thorough, they arrive on time, or inform if late. I've used Fantastic services twice, and would not hesitate to use again.
BBQ Clean and Cleaning package was BRILLIANT!
Paul and his two assistants were AMAZING! I have just moved into a new house and had no idea how to start up, clean or use the BBQ provided. I explained this when I ordered and the staff that arrived were so lovely. They not only cleaned it beautifully but took the time to show this novice how to safely operate the gas bbq.
Was absolutely delighted with the service, time, professionalism and kindness.
Couldn’t ask for a better service
We had our carpets steam cleaned. The man who cleaned our carpets was friendly, on time, quick, efficient and did a wonderful job removing stains. The cost of the carpet steaming was very competitive also. Would 100% use again.
My oven had stains on the glass and trays. It now looks brand spanking new!!! I have recommended service to all my family and friends. The kitchen was left clean and tidy too.
Outside Window Cleaning - Terrible
Had my outside windows cleaned today by Fantastic Services, and it was far from fantastic. The windows are still dirty and now all streaky as well, so look even worse. They also didn't clean the skylight that I booked and paid to have cleaned, and couldn't get the flyscreens in and out, I had to do that myself - they are very standard windows so I would have though a "professional window cleaning service" would be able to manage that.
Update - Fantastic Services have since provided a full refund for my service and advised the cleaners that attended my job will be given additional training.
It was a very good experience
Both the cleaners were professional and pleasant. They did their job very well and were thorough with it. I was happy with the over all leaning and experience . Well done
Was really efficient, clean results
Had steam cleaning and oven cleaning. Cleaners were slightly late, but they were very efficient and professional, outstanding results. Managed to remove a stain on our carpet. Thanks! Would recommend.
First time user. Two young men took 4 hours to clean away the cobwebs and dust from all surfaces. Efficient, pleasant and conscientious on a very hot day. Will probably use again.
I have used these company before but never again worst customer service, waste of time and money...
I used this company previously for an end of lease clean, first time around they were very thorough and got the whole bond back.
This time around asked for another end of lease clean including carpet cleaning. I booked for 2pm, they were 2 hrs late. They kept apologizing. It’s not good enough. They missed cleaning the lights, the cobwebs, the scuff marks etc. when I spoke with customer service about it since the real estate complained they said that the garuntee time is over, they wouldn’t refund any of the money, I paid 545 to get 3 bedrooms cleaned top to bottom, kitchen , laundry bathroom and steam cleaned carpets. They told me I’d have to pay again to get it cleaned again. Biggest crock, don’t go with them. Wasted time, wasted money.
Second review after a bad first one...
I wrote a bad review about a couch cleaning about a month ago... after I wrote that I was cobtacted by customer service and they did a great job at understanding my issue and organising for another clean to take place.
The guy they sent, John, was incredible. He told us we were right and an absolutely terrible job had been done by the original guy. He also told the people back at the office how unacceptable it was which I really appreciated. The couch is now super clean and John did a great job. Bella at customer service was great as well.
I would give John 5 stars but I still only give Fantastic 3 because of how difficult it was to get the job done properly in the first place.
Nadia was fantastic! Will definitely use her again! She went the extra mile with cleaning and presentation skills. She also checked in with me and happy to accommodate my requests.
Yet to disappoint
I'm a return customer and remain impressed with the ease of the booking process and the professionalism of the staff. Frank arrived early to clean my carpets, was efficient, thorough and courteous.
Great job, was held up due to traffic (only 20mins) and provided free deodorizing as apology. Friendly, professional service. I’d recommend to anyone who needs carpets cleaned. Very happy with service.
K. L. E.
From booking through to completion, Fantastic Services did an incredible job. Cleaner was professional, polite and quick! I will be definitely be using their services again in the future. Thanks again guys!
Bad clean job and worse customer service.
Sorry this is a bit lengthy, but worth the read if you’re considering using their services. My advice would be to avoid this company!! They did a bad job, and their customer service was even worse!!
Let me start by being honest and state that our place has some damage from a lack of cleaning by the previous tenants, and I did not expect the cleaners to be able to fix that. What I did expect was a clean, thorough job for the services I had paid for - and this was NOT delivered on. We requested the bathroom and carpets to be the focus of the clean and if there was any extra time left, then to clean the mirrors, dust and wipe down furniture/walls. So I was HIGHLY disappointed when the job was done and the shower still had dirt marks that I could wipe off with my finger and they didn’t manage to vacuum behind our easily moveable TV stand (please see pictures attached). On top of that, they failed to spot clean any walls, dust properly or actually scrub CLEAN. Areas that weren’t necessarily easy to access (ie. corners of bathroom floor) or needed some effort to come clean were simply left dirty.
It get’s worse from there… I contacted the customer service department and let them know that I was not okay with the job that had been done. The person I contacted asked me to send pictures of the areas that were still dirty, so I agreed and sent them right away (I’ve attached all pictures below). The response I got back was that the team would’ve needed more time to properly clean, and offered me a $30 voucher to use on future services (their minimum fee is $140). Please understand.. I had paid for 3 hours of cleaning labour and then a steam clean of the carpets, which was not to be included in the 3 hours of cleaning. I had 3 cleaners attend my place and only cleaned for 50 minutes and then rushed out the door, and this time was INCLUDING the steam clean of the apartment. So I got 2.5 hours from them total, rather than 3 hours of cleaning plus the steam. I was insulted by their customer service when I was told that they needed more time, as they didn’t even stay the full time. I tried explaining this to customer service, sent more pictures and was polite. What I got in return was a repeat answer that the cleaners needed more time; the person completely ignored my explanation that the cleaning team didn’t do the job requested and didn’t stay for the full allotment of time. It was unbelievably frustrating emailing back and forth with them and they never offered to fix what wasn’t done properly.
I would never hire them again, and would never recommend them to anyone. Don’t give these people your business unless you like wasting your money and time. They simply didn’t deliver on what I paid for and wouldn’t work with me to fix it.
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