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CherylGreater Melbourne (Inner), VIC
Minor Repairs
Repairs were done well & quickly. They came first thing in the morning and took only about an hour to complete the repairs. They provided recommendations and options for our consideration.
1 comment
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Carpet cleaning - spotless and smelled amazing
I booked to get the carpet done before I moved out. They have done such a good job and whatever they used made the apartment smell amazing! I would definitely recommend and next time I will be getting them to do the entire house and not just the carpet. Thank you Sam!
1 comment
Mike D.Fantastic Services
Dear Jennifer,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Carmel
- 2 reviews
Oven cleaning
We had Shay clean our oven and stove top. He did a wonderful job on the day and was in and out quickly with the least of fuss. He came to us last year as well
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MoirSydney, NSW
- 3 reviews
- 1 like
Good but good be better
App: The app itself is easy to use but the customer service/helpline is just terrible. Whenever you try the chat option, they are always away. If you try to call them they tell you to go to app, absolutely horrible experience with calling them.
One day before the cleaning date, my cleaning time was changed, no one bothered calling me to inform what happened or if the new time suits me. Just an SMS saying the cleaner will arrive between this time slot. I had to call the horrible helpline and then wait for a call back to figure out what was happ...Read more
1 comment
Aiden M.Fantastic Services
Dear Moir,
Thank you for providing us with your feedback!... Read more
Please accept our apologies for any inconveniences caused! Our Customer Service Department is aware of the situation and will get back to you as soon as possible! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
AndrewGreater Melbourne (Inner), VIC
End of Lease clean
This is the second time i have used them for an end of lease clean. Once again they have done a fantastic job. On time and finished in a couple of hours. Highly recommend this service.
1 comment
Mike D.Fantastic Services
Dear Andrew,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
MichelleGreater Melbourne (Inner), VIC
Oven Clean
Had my oven cleaned. Can’t believe the difference. Very happy with the service. I will definitely use your service again. Very efficient and arrived on time. Thank you so much
1 comment
Mike D.Fantastic Services
Dear Michelle,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Tania F.Greater Melbourne (Inner), VIC
- 2 reviews
Good clean and pleasant staff
The team did a good job of the end of lease cleaning. The cleaners were mostly thorough with just a couple of things missed (one which I didn't pick up on until after they'd left which was a store room that hadn't been touched despite being pointed out). All and all a good job, just make sure you inspect properly.
1 comment
Mike D.Fantastic Services
Dear Tania F.,
Thank you for sharing your feedback with us!... Read more
We look forward to servicing you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Ray V.Greater Melbourne (Metropolitan), VIC
Great service, professional.
We know Joshua for long time and is super trustable and does the job as requested. He knows the job and had the right experience and tools to carry any gardening activity
1 comment
Mike D.Fantastic Services
Dear Ray V.,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Roibeard D.Sydney, NSW
- NSW, Sydney - Cleaning
- Verified customer
Watch out
Charged an extra $160 on top of the “guaranteed” end of lease cleaning. Tried for 3 weeks to get an itemised bill of the “extras” still waiting. Avoid them and go with somebody else.
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BrendaGreater Melbourne (Inner), VIC
- 2 reviews
professional domestic cleaners
The cleaners (2 visits) are very thorough. Time efficient. Most important for elderly couple. Mirrors, stove top, microwave, thorough dusting, vacuum. Punctual, client needs noted. Most impressed.May it continue.
Thank you.
1 comment
Mike D.Fantastic Services
Dear Brenda,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
MitchGreater Melbourne (Metropolitan), VIC
Professional Handyman
I have never been let down by Fantastic Handyman Steve. I had few services with him and all of them delivered with Professionalism and Diligence. He came on time, started work straight away with and completed the whole list with services more earlier than given time. I am absolutely amazed by the level of service, and would definitely keep using Fantastic Services in the future.
1 comment
Mike D.Fantastic Services
Dear Mitch,
Thank you for providing us with your feedback regarding our handymen's work!... Read more
We will make sure to pass on the good words to them! Let us know if we can assist you with anything else! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Hebe C.Greater Melbourne (Metropolitan), VIC
Never use this company
Never ever use this company
I booked them so that they would be able to steam clean carpets for my end of lease service. This was arranged the morning of needing to hand in keys as they assured me it would not be cancelled and they were flexible with times. They sent me a list of questions to fill in about my apartment which is in an apartment building with underground parking. Obviously stairs are involved. I arranged for someone to let them in as I needed to be at work. They call when they arrive and say 'oh no, we can't go up stairs'. Then...Read more
when I tried to call they simply just put me onto an automated wait list for complaints as they obviously have so many complaints that they need a whole section for it on their voicemail! Then the cleaner kept saying he doesn't have a direct number to call either. Then when I finally got onto someone they just kept saying they couldn't help me. So I then had to arrange for an emergency steam cleaning service and pay a high premium price as so many places were obviously booked out (which is why I originally booked weeks in advance). After numerous phone calls of "Oh but a manager isn't here and I can't help you" I then get refunded $65 out of the $345 that I paid. Do not use this company they will not provide even adequate customer service at the very least. I would put 0 stars if I could.1 comment
Mike D.Fantastic Services
Dear Hebe C.,
Thank you for providing us with your feedback and the opportunity to make a follow up on the matter!... Read more
Please accept our apologies for the inconveniences that have occurred during the day! We hope that our follow up on the matter, according to the additional charges and refunds made, would be sufficient to balance out any other expenses that you had! We are sad to say that, unfortunately, we won't be able to fulfil your further requests for compensations as we have not been given the right chance to properly investigate on the situation! We remain at your disposal should there be anything else that we can assist you with, as per our last discussion with you! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
PravinPerth, WA
Pathetic service, stay away
Terrible, Painful experience with this service. Waste of money and time. Poor Customer support.
I have used this company for end of lease cleaning of an apartment. After the property agent reviewed the cleaning, she sent a long list of items (more than 200 photos) to be re-cleaned. Cleaners claimed that they recleaned, but property agents office showed that they returned the keys in 30 minutes. Second review by property agent showed exactly the same items to be recleaned. so obviously those items were not taken care of. Proerty agent had to se...Read more
nd their own cleaners. Initial Sales call was great so I thought I could follow this issue with customer support. I was shocked to know that call option is available only for Sales not for Support. First of all its damn so difficult to get in touch with support. You cannot talk to anybody, can only leave voice message. In reply, then dont call you even if you ask them to, just email replies. I asked for refund, but in vain. Even after providing 200+ photos, they came up with all excuses. I lost $450 to them. This was not at all 'Fantastic' service, it was 'Pathetic' service .1 comment
Mike D.Fantastic Services
Dear Pravin,
Thank you for sharing your feedback with us and for the opportunity for us to be able to make a follow up now and few months back when the situation was unfolding!... Read more
We regret to hear that our offers are not something that you can accept, given the situation and our statements! Hopefully in time, everything that has been discussed and presented to you, will be something that we can either work on for a chance for us to improve or something that will help you out with the outcome of the situation itself! We remain at your disposal should there be anything that we can assist you with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Customer service is poor
I booked end of lease cleaning on 9am while it was no started until 4pm, and I couldn't contact anyone during this time. They didn't clean mould on the wall and didn't tell me until the next day, which is my final inspection. I complaint to Customer service, but they didn't try to resolve my problem, instead, they just keep giving me excuses. Anyway, they are just crooks!
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choose wiselyGreater Melbourne (Outer), VIC
Service was fine, but customer support is atrocious
The actual service was fine; but the scope was not what was relayed online (first red flag) and had to be expanded on site on discussion with the tradesperson. Follow up additional cost for the expanded scope was reasonable but the method for collection was terrible. Online payment required accepting terms and conditions and privacy policy that didn't even exist (this is illegal, btw), and because I refuse to agree to something I can't see, I couldn't pay online and was inundated with emails and texts to pay up, one day after the invoice was se...Read more
nt (after having sent an email alerting FS to the issue). Mind you the full fee for the initial scope was collected a full ten days before the job even started - this was not something I agreed to - what if the service never turned up or the job was atrocious? When you try to call the customer support line for something other than booking a new service, you get directed to a dead end message and you get hung up on by an automated "service" before you can even relay your issue. This is true for every single line other than booking a new service! You make your customer feel like a dead beat criminal, hounding with a barrage of emails and texts to pay up. After having paid the additional fee via direct bank transfer instead, I've blocked every Fantastic Services number and email. What a terrible way to treat your customers. It has absolutely made me never to use FS again. I feel genuinely sorry for the trades people who might actually do a great job but work under this franchise (the only reason you get two stars instead of one).Similar opinion? Write a review on ProductReview.com.au!
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ChrissieGreater Melbourne (Metropolitan), VIC
End of lease clean - Fantastic Job
Fantastic services steamed deodorised and sanitised and cleaned dust off carpets, cleaned windows and window sills and cleaned attic and freshened the house up, house was unliveable and now it’s like living in a new house. They came equiped and spent the time necessary to clean everything requested. I would highly recommend the crew.
1 comment
Mike D.Fantastic Services
Dear Chrissie,
Thank you for your feedback!... Read more
We are delighted to hear that we have been able to meet your expectations and are looking forward to assisting you again! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Gotham S.Greater Melbourne (Metropolitan), VIC
- 2 reviews
Pretty good stuff!!
All round friendly staff and easy process! Have tried two of their services so far, carpet steam clean and also the tile grout clean - both went pretty well.
No issues at all.
1 comment
Mike D.Fantastic Services
Dear Gotham S.,
Thank you for sharing your feedback with us!... Read more
We are glad to hear that we have been able to assist you with the cleaning in the best way possible! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ProductReview.com.au!
Katia S.Sydney, NSW
- NSW, Sydney - Cleaning
- Verified customer
Roy was a gem
Booked a premium mattress and headboard clean. Roy Swadesh was early, very professional and apologised for the extra time it was taking for the machine to work properly. But he got there and did the job efficiently and cleaned up any mess left afterwards. Kind guy who was very pleasant to deal with.
1 comment
Mike D.Fantastic Services
Dear Katia S.,
Thank you so much for your kind words!... Read more
We will definitely make sure that Roy is aware of your response! Let us know if we can help you out with anything else! Kind Regards, Fantastic CleanersSimilar opinion? Write a review on ProductReview.com.au!
Prad
- 2 reviews
Damaged my kitchen benchtop
I would give them 0 stars if possible. They came to clean my oven but their incompetent cleaners poured bleach on the kitchen countertop and left white spray marks all over the benchtop. They should have covered the benchtop if they were using bleach but nope they hire people who they pay peanuts to who are incapable of doing it right. Now they are trying to deny they did anything wrong and are trying not to take responsibility for the damage they have done. These people are crooks, if you want them to come to your kitchen and damage it then go ahead and hire them, otherwise say away from these lying crooks!
3 comments
Mike D.Fantastic Services
Dear Prad,
Thank you for your feedback. We apologize for the inconvenience. We are more than happy to assist you with repairing the damage. ... Read more
Please feel free to contact us at your earliest convenience to arrange a second repair visit and assist you further. We remain at your disposal. Kind regards, Fantastic ServicesMike D.Fantastic Services
Dear Prad,
Thank you for your feedback. We apologize for the inconvenience. We are more than happy to assist you with repairing the damage. ... Read more
Please feel free to contact us at your earliest convenience to arrange a second repair visit and assist you further. We remain at your disposal. Kind regards, Fantastic ServicesMate, don't act like you want to help and cut the crap! I allowed you guys to come to my house TWICE to fix the problem and both the time you failed to fix it! Your handy man told me the benchtop had ... Read more
to be replaced because it was impossible to repair what you have damaged! So cut the BS out about trying to help me because unless you are paying for the replacement which you obviously won't, you aren't helping me!Similar opinion? Write a review on ProductReview.com.au!
Oven cleaning.
***another update... *** After telling them I want a refund they are pressing for the same guy to come back. They tell me only HE can come back. I don't want him!!
I will never use this company again.
Get your subcontracted employees trained!!!!!!
So angry
**Update** I've since noticed after the fact that there is an awfull residue inside my oven. I ran my finger across it and it's grease!!!??? All over the inside door too. No idea what he sprayed inside but it looks and feels like it was not cleaned off properly
Have sent pics and lodged a complaint with the company. Not happy. Doesn't even look like it's been cleaned. **...Read more
2 comments
Mike D.Fantastic Services
Dear Liisa B.,
Thank you for sharing your feedback with us and giving us the opportunity to make a follow up on the situation!... Read more
We apologize once again for any inconveniences caused and we hope that at the end you will consider giving us another chance in the future! We remain at your disposal should there be anything else that we can assist you with! KInd Regards, Fantastic ServicesI'd never use your company again or recommend you.
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Questions & Answers
Lauraasked
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
No answers
Littleflower A.asked
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
2 answers
Mike D.Fantastic Services
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
Kind Regards,
Fantastic Services
Littlefangel@yahoo.com.au
Tizzyasked
prices for cleaning ovens?
1 answer
Aiden M.Fantastic Services
Dear Tizzy,
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us.
We're looking forward to hearing from you!
Kind regards,
Fantastic Cleaners
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Mike D.Fantastic Services
Dear Cheryl,
Thank you for sharing your feedback with us!... Read more
We look forward to servicing you again! Kind Regards, Fantastic Services