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Not cheap - but worth every cent!
My oven was absolutely filthy, and I just couldn't bring myself to clean it, although I had bought all the products. A friend told me she never cleans her oven, but instead gets professional help. I decided to do the same.
My cleaner politely banished me from the kitchen and got to work. He did the oven, rangehood and dishwasher. He was pleasant, well-presented and thorough.
I seriously didn't think anybody could get the baked-on grime from my oven - but he did. It is like new again. I am delighted with the result.
The clean was great, super thorough and a lot of attention to detail. We were super impressed.
However, when I booked the service I was told the price was “for the job not per hour” so I budgeted for that amount. Then the cleaners advised at the end of their clean that they had worked 3 hours overtime and it would be added to the payment I had already approved.
This was pretty disappointing so we wouldn’t use this company again based on that. But the cleaners themselves did a wonderful job.
Oven and Bar B Q clean
Good outcome. Service was a bit disruptive as it took 3 hours and took over the kitchen. Cheaper than other service providers I have used so overall good value for money
Extremely disappointing experience with vacate clean
I recently had a bad experience with Fantastic during a vacate clean. I had been quoted a certain price and when I met the cleaners onsite they advised that due to it not being an "average" clean that an extra $152 was required. I paid it and expected a decent job. I was later advised by the cleaners that certain areas could not be cleaned to the "Fantastic" standard i.e. oven, tiled areas etc. These same areas the landlord/agent inspected and found were not completed satisfactorily i.e. mainly tiles in bathrooms and toilet. I had chased the la...ndlord/agent for a response earlier but didn't receive this feedback until after the 72hr warranty had expired. I was 1 day late and it was not my fault, would have been nice to have some leeway. I then engaged Kathy (from Bling Property Services) who have addressed all the items your team could not complete/guarantee. They also commented on the poor quality of work that was delivered by your team in general. I had to pay another $200 to get the job properly.
Great spring clean
Got a spring clean as a working from treat and it was done well. Cleaners were on time and friendly. Additional tasks like blind cleaning were completed and place looks good.
Terrible service. Avoid at all costs.
DON'T TRUST THEIR BOOKING CONFIRMATION. I made a booking, they tried to charge me and no one showed up. They then decided to tell me they couldn't do the job - AFTER a no-show. No explanation as to why they accepted the booking in the first place, no explanation why they tried to charge me for a job they couldn't do, no explanation as to why they didn't call me to tell me that they were not showing up. No one picks up their hotline for 'existing bookings' -but boy, do they pick up fast if you select 'new bookings' option. DO NOT use these guys. They will try to take your money, even though they knew they couldn't do the job in the first place. Facts.
Did a great job with the cleaning of my couch and chairs which were quite dirty. Polite and friendly service. I have no hesitation in procuring this company for future cleaning requirements.
We had some close contact with sick people so Fantastic services helped us a lot with treating our house with Antivirus Disinfectant. The technician was knowledgeable and went above and beyond to help us and ensure we were well looked after. Would highly recommend him and this company services!
- VIC, Melbourne
- Verified customer
Direct debut processed then send unpaid invoice for service even after I ring & contact 3 times to advise to check
Fantastic changed their deduction policy to take payment prior to service
This didn’t worry me because I’ve been happy with the cleaning
However I was surprised to Then receive an invoice for the same service
I phoned customer service they were not able to resolve and said someone in accounts would call
I responded to the invoice with a copy of my bank account direct deduction
Still no response
Then I hit I hit another reminder
I called again - again customer service advise they will refer to accounts
Still no contact from accounts
This service is not “fantastic” be careful with your billing and check your accounts
Disappointing! Go to another company
O star if possible. They just cancel the booking because they cant' find parking while I already found them a spot in 1 min. Then they made me locked out from my own apartment because they put the key in the mailbox while I was saving them a parking space. Before this, antiviral santisation that cost $170 was a joke. 15 mins of wiping and that's all. Unbelievable! Some cleaners need to be told that they they have 30 more mins so to continue cleaning but they thought they have finished despite there so much thing can be done
New door lock installation
Two new locks were added to my daughter’s wardrobes. We had a professional and respectful person do a thorough and clean job. Will use this company again in the future. Thank you very much.
I booked online the night before as my carpet got flooded. Fantastic Services arrived on time and performed the job with outstanding quality. I am very Happy with the Service, will recommend it for sure.
Friendly and rectified problems in the end
Boys appeared to do a good job, as the floors were steam cleaned we could not look properly. But when I booked they said if it did not pass inspection they would be back immediately to rectify. Since then they inspected the property and gave me a list of things that were not completed. After a number of attempts they finally got back to me and was quick to come back and rectify any issues that were communicated. 2nd time I got the thumbs up which was really great. I went from being really happy, to frustrated and angry to happy again. We got there in the end so thank you.
I am satisfied with the cleaning services. My carpet looked so new after the cleaning. I will recommend others as well for their cleaning requirements and for the other services.
***After I made the below post, I was contacted immediately by Fantastic Services apologising for the delay and informing me my refund had been processed and it was in my account within 3 business days. They also gave me a $20 credit if I choose to use their service again***
- They took my credit card details to "secure the booking" for my carpet clean. It was an urgent clean needed prior to new tenants moving into property. 20 mins before appointment time I received a text message saying the technician was unavailable. I had to call them to ...ask for an alternative appointment. None available that day. Due to urgency, I requested to cancel and found another provider to clean carpets. It has now been 3 weeks and they have still not refunded me my $143 for the clean. They told me it is "still active with accounts". I was never informed that my money would be taken from my account the night prior to the service. Very unhappy and still trying to get my money back for a service never received.
Great cleaning service on my renovated property. Came out and quoted the job within two hours and booked in to make the service the following morning. The guys were very helpful and professional. I will definitely recommend them.
Highly recommend fantastic services
We had fantastic services out for the first of a regular clean and they did such a wonderful job. They were so professional and checked in to see what we wanted them to focus on. I couldn’t recommend them more!
Terrible Customer Service.
What a horrible experience! When I booked a service (10 days in advance) they assured me at the time of the booking I would not be charged until the service was complete. The very next day funds were taken out of my account with no invoice provided. When I called up to complain I was lied to and told their terms & cond. had changed - this was not the case. I was also bullied and told no service would accept payment on the day of the service if I cancelled this one (another big fat lie). I finally cancelled my service after all the lying. They t...hen told me they would process the refund that day and sent an email to confirm. This refund was not processed for another week. Still waiting for my refund 13 days later. Disgusting service - do not give them your business.
The team was prompt, polite and got the end of lease job with efficiency and good nature. I would recommend you services without hesitation. Thank you for a job well done.
Even though the cost is a bit over the average, the company was very responsive and answered all my questions about the window cleaning. The team was very polite and efficiently and got the job done very quickly and safely .I was very happy with them.
Questions & Answers
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
Mike D.Fantastic Services
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
prices for cleaning ovens?
Aiden M.Fantastic Services
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
We're looking forward to hearing from you!
Hi! What is your hourly rate?
Aiden M.Fantastic Services
Thank you very much for your inquiry! Our rates actually vary between $35 and $55 per cleaner per hour, depending on the type of service that needs to be done and the scope of the job. However, averagely we charge around $45 per hour.
If you want a precise quote and a fixed rate, we would need a bit more information, like the postcode of your area, what exactly needs to be done, etc.
If there is anything more I can assist you with, please don't hesitate to write us back!
With Kind Regards,
Customer Service Supervisor
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