Reviewer Photos & Videos
Didn't even bother to show up or call
Recieved text confirming booking at 4pm day before. Got to booking window and no one showed up. Tried to call gardener and the button in the app wouldn't work. Called fantastic services to finally get a call saying they cancelled as it might rain today. I pointed out there had been no rain in the last hour and if they had turned up they could have done the work. Was told it would rain today so they cancelled. To make matters worse they charged my card in full 5 days BEFORE service so now I have to wait and rely on them to return my money. Absolutely waste of time and money.
Haven’t been able to use my sofa for over 12 months, as it was outside undercover and filthy, it’s now perfectly clean and the delicate fabric hasn’t been damaged in any way. Thank you so very much!
Great work recommend
Nice friendly workers I am very happy with the work. I would recommend them to anyone who needs to get their bond back. They cleand it so well that the place was cleaner than what it was when I first moved in..
Wonderful job cleaning my oven
I had a very dirty oven which after a very thorough clean came up brand new. Arrived on time and took care to do a great job. Very impressed with this service.
Didn’t wipe the cupboards, Didn’t clean kitchen bench, kitchen appliances or vacuum the kitchen floor as they claim on the website. Didn’t remove cobwebs. Didn’t clean windows as agreed and paid for. Had to make payment in advance. Rip-off !!
Window cleaning was easy to book and pay fir and their was great communication from them throughout the process. Windows look great - team was super quick and lovely to deal with.
- VIC, Melbourne - Cleaning
I booked a full service of cleaning as I was moving out of my Hawthorn apartment, including courtyard clean, carpet and window cleaning. My cleaners, Dayal and Shashi, were prompt, polite and thorough. I am so glad I trusted them with my 2 bedroom apartment clean. At the finish, they explained they had problems pressure-hosing the courtyard tiles, as the organic matter from the trees had really stained the tiles. I do recommend this team. They were wonderful.
Fantastic is FANTASTIC!! Great clean every time. They even took my rubbish out and relined my bin! I’m always left with a sparkling clean house and couldn’t be happier. Definitely recommend.
Avoid this service
Didn’t come on time the first time. Our place was not cleaned properly. The company uses sub contractors, so finding someone in management was a nightmare. Eventually got a re clean booked (for which I was told I was accidentally charged for) and no one showed..
Have not been able to contact management so time will tell if we get a refund!
- VIC, Melbourne - Cleaning
They told me marks on tiles could not be removed. However, when I rubbed my finger over them they came off in seconds. I asked them to wipe the doors and door frames in the bathroom. The doors were wiped but the door frames untouched. Again I was told they could not remove them. I wiped them with a damp cloth and they disappeared. They were booked for 1.5 hours and were ready to leave in 1 hour with the job unfinished. I made them clean some of the spots I picked up on them missing but they said spots on the floor in the kitchen w...ere not able to be removed..... Guess what..... A damp cloth and 2 minutes effort removed the spots which were just some drops of spilled sauce. These guys are great for a quick wipe over but that is it. Why did I waste my money on these crooks. Update 10/05/2021: After several emails to the customer support team I was refunded both the membership fee and the 30 minutes that the cleaners did not work. I was also asked if I would be amending my review.
Exceptional house clean.
My house clean left the place sparkling. Very thorough and careful clean. I have had other cleans in the past where I could still see dust and mess but with this clean no corners were cut. Highly recommended.
The cleaners are very friendly, and they did a very good job. After asking a few things to clarify the areas needed to get done, they start their job immediately. I’m happy with the results and their customer service.
- VIC, Melbourne - Cleaning
No service yet already charged! Now can’t do Im chasing credit!
I booked this company to clean windows and oven, then a regular fortnight service. I couldn’t believe my Credit card has been charged 5 days before I’ve even received the service, what a cheek, I rang and was told it’s their policy, same excuse we don’t accept cash, that doesn’t explain what gives them the right to charge you before you’ve received the service, my fortnightly service will have to be something special or I will cancel. Update, house Cleaning appalling couldn’t even move a picture on a coffee table to dust underneath everything ...just dusted around, floors still dirty and the place stinks like a toilet. The oven and window cleaner turned up (different person from who quoted), said he couldn’t do job and left. Now I’m trying to get the $296 they charged me 5 days before the job was to be done back. Don’t go here far better places around! I have been given a $45.00 credit for my inconvenience and now got my $296 that they charged me and did nothing credited.
I paid to become a member of this service. I organised my house to be cleaned. Two hours before arrival they called and cancelled without reason. I have arrangements for tonight and needed my house cleaned. I am extremely disappointed. I have cancelled my service and will never ever use these people again.
Such a relief to have my home sparkling! Wi
The two cleaners were on time, friendly & did an initial ‘familiarisation’. They asked for clarity & ensured that they were aware of exactly what I wanted, confirmed it & immediately started work. They were terrific -especially in the bathrooms!
Fantastic services did an amazing job with my end of lease clean. The work they did was exceptional and completed in the time stated by friendly, professional people. I would highly recommend them.
Would not recommend at all!
I would not recommend using this company. First time they had to reschedule 10 minutes before arrival time which we got a call and was advised they would call back as to when they could re do it. I did not receive a call back until I had called multiple times. Once it was rescheduled they advised 6 minutes before the scheduled arrival they are 3 hours at least behind. I called and left a message for someone to call back. I was advised I would receive a call back in 40 minutes. They called back over 8 hours later. I will never use this company again for an end of lease clean.
Very satisfied with the work....thought my carpet was a lost cause but no...it now looks awesome AND my rugs look brand new......definitely will be using Fantastic Services in the future....TY
Very good standard of work.
Your rep was punctual and courteous and did a good job of cleaning our carpet. He commented on the very good way we have kept the carpet which is now 19 years old.
Excellent spring clean including carpet cleaning and oven they worked non-stop and to a very high standard. arrived on time and worked over the quoted hours will be using them again and would recommend them.
Questions & Answers
I need to open small business cleaner I looking for agent cleaner commission to employees I want to be ownership how can you help regards Laura Thank you
Phone number is 0420897302
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
prices for cleaning ovens?
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
We're looking forward to hearing from you!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.