4,070 reviews
AI reviews summary
Pros
Cons
Verdict
Feedback regarding Absolute Domestics is mixed, reflecting a wide variance in experiences depending on the assigned cleaner and location. While many customers praise individual staff members for their thoroughness, professionalism, and reliability, a distinct group of users highlights frustrations related to inconsistent attendance, communication hurdles, and variable service quality. Overall sentiment ranges from high satisfaction with regular long-term cleaners to significant disappointment with administrative follow-up and scheduling dependability.
Wasted a lot of time messing around with this company to have no cleaner ever turn up. Avoid. Booked a specific date. Was told we’d have a cleaner allocated. Received messages for the week approaching the appointment to check if our cleaner had reached out- she hadn’t. Eventually she reached out the day before to confirm she was our cleaner - I… Read more
asked her to confirm time which she didn’t reply to. I then messaged on the day of the cleaning to check time and she said she couldn’t do that day, offering the following week. We agreed, but she couldn’t confirm a time. I then messaged her on the morning of the cleaning to confirm when she would arrive. Her reply was “ Could we do it next week cause I have appointment today. Sorry.”. That’s the end of the experience - if we’d continued down this path, we might have had our house cleaned 10 days after when we booked it, or she might have cancelled again.
Extremely happy with this cleaning service! Stephanie and Alireza do a thorough job. They are trustworthy and have been very flexible. Everything is left clean and fresh and I’ve been very impressed with their attention to detail. Highly recommend!
Reviews with attachments
I work for Absolute Domestics who have provided me with work that makes me happy. They find the clients for me and now I have a full roster. Communication and support is fantastic and I love how the app works where I can pick and choose jobs. Thank you for the opportunity to enjoy my work. Show reply
I have been using this cleaning service (Clean Homes) on a regular weekly basis to support my brother, who has a disability. Previously, we had a regular cleaner who was consistent, tidy, and carried out thorough, spotless cleaning, which we were very satisfied with. Recently, the regular cleaner was replaced with a new cleaner. Unfortunately,… Read more
the quality of the recent clean did not meet the standard we were used to. The bed sheets were not properly fitted, and there was visible dust and debris remaining on the floors and around furniture, despite being advised that vacuuming and mopping had been completed. Photos were taken to document this.
I also noticed that the cleaner appeared unfamiliar with using common household cleaning tools, such as a Dyson V8 vacuum and mopping with a microfiber cloth. These are fairly standard cleaning tools, so this was a concern. During the visit, the cleaner mentioned that she is a student and only works a few hours a week, which gave me the impression that a less experienced cleaner may have been assigned to this booking.
Based on this experience, this cleaner may not be the right fit for our needs. I'm exploring other companies/recommendations.
We're so sorry to hear you had a bad… Read more
I did not realise initially that you the client need to supply absolutely everything yourself. All equipment. All cleaning products. I don't think that was made clear. I was also quoted $113 for 3 hours in writing by the area coordinator but charged $130 by the actual cleaner. The first couple of times she came, I was at work. The clean seemed to… Read more
have been done well. The beds were made which I liked as a lot of cleaners don't do that. However communication with the cleaner was not the best. After the 2nd clean, I found 2 old towels saturated and filthy in the laundry sink. I thought oh maybe she thought they were rags and used them to clean with. On about the 3rd time she came, it just happened that I was not at work. I did go out just before she started though so as not to be in her way and then returned about an hour and 45 minutes later to find her gone. When I went inside the house, the kitchen floor had clearly not been touched. I took a photo and sent it to both the cleaner and the area coordinator. I also questioned the time spent as I'm sure she would have charged me the $130 if I didnt. In addition to this I found good towels in the laundry sink, not old ones that could be mistaken for rags, saturated and filthy. In response to my query about the kitchen floor she said "You don't even have a proper mop!" I asked her what kind of mop I should have and suggested I could try and get one before the next clean. Clearly not wanting to discuss anything she just replied with "Just pay me $100." The area coordinator did not respond to my complaint. I would not use this company again.
Thank you so much for your feedback. If you… Read more
- +2
can’t even begin to describe how much stress this company has put me through and continues to put me through. Had a week to clean a 2 bedroom flat. Paid $260 the first time, but wasn’t clean, went back and cleaned ourselves a bit, asked for the problems to be rectified, paid another $260, still not clean. Had to give the keys back and paid $600… Read more
more to get an actual cleaner after the owners spent all day trying to clean what still wasn’t clean. After giving feedback about how disappointed and distressed I was their response was to call me and lecture me about a “miscommunication” before even looking at the photos of the place that had had been “cleaned” twice and was still not clean. Several cupboards weren’t even looked in and there was still skirtings, floors and windows that hadn’t even been touched. I don’t even understand how he managed to make it dirtier, but did and we’re still paying the price. I know I often get taken advantage of because of my disability but this just broke me and it’s still not over
Hi Elysia, We’re very sorry to hear how… Read more (+3 replies)
Never use this company. We paid for the premium service (4 hours) to clean our new home, 4 days prior to moving in. We checked what needed to be cleaned of the vacant home at the presettlement inspection the day prior to the clean. We requested the small kitchen and bathroom have thorough cleans, including inside the cupboards so that we could… Read more
move straight in. We even said don’t worry about the floors.
We’re not actually sure what the cleaner did other than dust the inside of the cupboards. I sent videos of the condition of the home and the 20 seconds it took to scrub the cupboard interior with a cleaning wipe. The kitchen is relatively new and It’s not hard work but I have a toddler and baby and no help so this was the one thing we needed done.
Absolute domestics said that as we did not send through a video within 48 hours they will not guarantee the work, they also confirmed they do not themselves guarantee the work, they ask the cleaner to, and they can of course refuse. I sent a polite email about these issues and after no resolution went to use the feedback/review link, only to find it had been disabled. . .
Do yourself a favour and hire any other company or cleaner.
I'm sorry to hear that your clean did not meet… Read more (+2 replies)
- +7
Mirrors were left smudged, bathrooms not vacuumed or mopped shower screens and toilets not cleaned. Obviously they do not vet or train cleaners.
Hi Brian Thank you for taking the time to… Read more (+3 replies)
Latest follow-ups
Mandy is excellent. She is a great person, extremely hard working and conscientious. I have been completely happy with her help. I'm sorry that my situation has changed. Show reply
Follow-up · Mandy cleaned kitchen, floors, bathrooms, cupboard doors but would swap around if I had a different requirement. She was here fortnightly.
Lisa was thorough and I always came home to a lovely smelling clean home. She checked in with me and was open to feedback. The dog really liked her and she liked him too. She was reliable and professional, friendly and cleaned well. Show reply
Follow-up · She left cleaning and went back to hospitality.
Daniela is doing a weekly clean for my household. We are currently going through an exceptionally difficult time in our lives and having Daniela come in each week and not just clean, but really take care of our house is just fantastic. Her cleaning… Read more · 1
is more than just a basic once-over to make everything hygienic, it's also careful and full of really thoughtful attention to detail. She's also kind and patient with our very curious kitten! I'm so appreciative of how work and her care.
Follow-up · Daniela continues to do a superb job in our weekly clean. She is kind, considerate and thoroughly efficient in providing a great clean each week.
Positive reviews
I give Aqsa Qamer 5 stars!! She cleaned my parents home in Edmondson park and left it sparking. She is hard working, thorough, pays attention to detail, time officiant and caring. I would highly recommend her. Show reply
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My cleaner , Patricia Rowan, cleaned and maintained my home in an absolutely beautiful pristine condition over the years that she came and did her weekly cleaning. She used her own initiative and went over and above the normal weekly routine tasks. She took total ownership of her duties and her quality of work, dedication and care was always… Read more · 2
superb. She was loyal and very reliable. My circumstances have now changed and I no longer have the need for a regular weekly cleaner so sadly her job came to an end. If ever the need arises in the future and I need a cleaner again I would have her back in a heart beat. I wish her all the best with securing replacement jobs and every success for the future.
We had prompt and good service. Especially our last pair of husband-wife cleaners, Engelina and Mark, were outstanding. They were helpful and took initiatives at all times. We are very happy with them. Show reply
Negative reviews
DONT DO IT! They cost me $365 for a 3 hour clean, damaged my bathroom tiles and refused to help. Their solution? Go get quotes to have it fixed and we will put it through insurance and hopefully get it fixed. Completely wasting my time. TERRIBLE SERVICE
Hi Sharna, We're sorry to hear you're… Read more
The cleaner booked for 12:30, and arrived at 10am to inspect the property to be cleaned. Promised she would be back at 12:30. Company called at 12:30 saying the cleaner has cancelled the contract saying I yelled at her?? I was crying trying to figure out if she was going to clean my house today. She could have said no we wont be back today.. and I would have booked someone else!!
Hi, We're sorry to hear you were disappointed… Read more
I don’t love the way this company operates their business. The company is based in Queensland, they reach out to say your cleaner will be in touch, you don’t hear from the cleaner, the company then try and call you over 24-48 hours later, if you miss the call, you can’t communicate via text, if you call, then you only get to leave a message and… Read more
the cycle continues. It’s frustrating.
The service use your tools and products, which is fine, but leave it to you to maintain your tools, and you’re not aware if your vacuum is clogged as the staff are not familiar with your cleaning implements.
Trying to find a cleaner is hard, so I make do. I’m not loving the back end support though.
Hi Jenny, Thank you for taking the time to… Read more
Recent reviews
They go above and beyond. They use all natural cleaning supplies. They require no supervision. They are top of their field in my opinion. Best cleaners Ive ever had. Im also pretty messy and they never judge i just walk out and its clean! Specifically Stephanie and Alireza are my cleaners. 10/10 Show reply
Cleaners vary a lot in their attention to detail but generally are good. Company will allocate another cleaner if you are not satisfied with clean. Price is comparable. Show reply
Hi there, Mr.Hiren Patel came to my house and he cleaned very well in two hours he done his job and I am very happy and fully satishfied with his work. Also he done clamly work without any arrgument so, I must recomeded Hiren. Show reply
Initially we had Bindee then Ori for the rest of the time. My flatmate and I were very happy with both of them, they were always on time, always pleasant and always had their own equipment. It is only due to our work commitments that we cancelled and nothing to do with them. Show reply
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Sarah was a good cleaner. It was nice coming home and not having to do all the basic stuff like bathrooms, kitchen and floors each week. It saved me time and could focus on doing other things. She was always lovely to deal with. I have now moved house to different area, so I will need to find a local one. Show reply
Angela and Robin expertly cleaned our home professionally and thoroughly on a fortnighly basis for the last couple of years. They were trustworthy, reliable and friendly. I have no hesitation in recommending them. Show reply
It took a while to find a cleaner but once they found me a cleaner from there is was excellent. Every fortnight team of 2 would come and clean very thoroughly. They were polite and the price was very reasonable. Show reply
As a regular fortnightly cleaner, Cassandra did an excellent job every single time. Professional, efficient, accomodating for our special requests or time changes - you can't wish for more. Thank you, Cassandra. Show reply
Amazing! The whole Absolute Domestics team made the process so easy from start to finish. Naba is a fantastic cleaner and always did a brilliant job. Highly recommend! Show reply
It was with regret that we had to give up our cleaner, through absolutely no fault of his. If he is a reflection of the standard of cleaner this business offers, then I totally recommend them. He was thorough and very professional. I'm just so sorry I couldn't keep up this cleaning service Show reply
Everything was ok, cleaning was good and Jordan is a nice and very hard working girl, but my daughter has arrived from Europe and will stay with us for sometime to help, because my husband and me have health issues. Show reply
Cindy , the cleaner that Absolute domestics provided us with, was an excellent cleaner, extremely hard working and thorough . We were extremely happy with the cleaning she did for us. Show reply
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Hi James, Thank you for your feedback. We're… Read more (+1 reply)