4,013 reviews
AI reviews summary
The overall sentiment for Absolute Domestics is highly polarised, though the majority of reviews are positive. Many customers praise the professionalism, punctuality, and thoroughness of individual cleaners, often citing them as reliable and easy to communicate with. However, a significant segment of feedback highlights severe inconsistencies in service quality, frequent "no-shows," and a perceived lack of accountability from management when issues such as property damage or billing disputes occur.
Pros
Cons
Verdict
Absolute Domestics is a viable option for those seeking a well-organised platform to find local domestic help, provided they are matched with one of the agency's high-performing cleaners. However, consumers should be aware of the risk of inconsistent quality and potential difficulties in seeking recourse through the agency if a service fails to meet expectations.
My cleaning lady was amazing. She went above and beyond. Her attention to detail was second and to none. If you need a cleanerpleaseuse them .the company it's self is very reliable and easy to communicate with
Unfortunately this company makes its money off the back of outsourced cleaners who don’t care about cleaning because it’s easy to do a bad job and not have any repercussions. Moved into a new rental house and the previous bond clean was a joke. I hired what I thought was a professional cleaning company with its own staff. Not the case. When my… Read more
cleaner left, the dead cockroach still lay where he died surrounded by some sort of sticky muck, the sticky cupboard doors and handles remained sticky, draws were not cleaned and crumbs or some sort of dirt remained in many draws. Mind you the house was almost empty so an easy clean straight after a bond clean, right? Nope! Over priced and very disappointing. This company needs to stop pretending that 30 years in the business means something, it doesn’t when you don’t do the job yourself anymore. Strongly do not recommend
Reviews with attachments
I work for Absolute Domestics who have provided me with work that makes me happy. They find the clients for me and now I have a full roster. Communication and support is fantastic and I love how the app works where I can pick and choose jobs. Thank you for the opportunity to enjoy my work. Show reply
With the right cleaner, you'll shine! – Vijay and Anjana became family after cleaning our home for many, many years. They were always on time. They always did a good job. They were always open to constructive criticism. They were Honest. They were Polite. They were... just perfect. Oh... and our ferocious watchdog absolutely loved them. Show details · 1
Cleaning Was Ok – I booked with this service to get my oven and dishwasher cleaned as the previous owners didn’t maintain the apartment that well. I had Niraj and Bigyan clean my oven and dishwasher. After a couple of weeks I decided to take a better look at the oven and dishwasher and I noticed some residue left behind on both appliances. They needed to spend a… Read more · 1
bit more time cleaning these appliances and making sure there was no residue left behind. They were ok but I was slightly disappointed.
It was good. We are happy with the cleanings – I am happy with the whole service. He was polite and hard working. He trys his best . I had other cleaners with a bit cheaper price but they did not work good. Show reply
Cleaning – Well I have been doing business for 12 months plus, and my cleaner Lynee has done most of the cleaning. The cleaning is up to the standards but does not lift the items but just wipes around them, items such as the toaster does not lift it so leaving all the crumbs under it.
I have been using this cleaning service (Clean Homes) on a regular weekly basis to support my brother, who has a disability. Previously, we had a regular cleaner who was consistent, tidy, and carried out thorough, spotless cleaning, which we were very satisfied with. Recently, the regular cleaner was replaced with a new cleaner. Unfortunately,… Read more
the quality of the recent clean did not meet the standard we were used to. The bed sheets were not properly fitted, and there was visible dust and debris remaining on the floors and around furniture, despite being advised that vacuuming and mopping had been completed. Photos were taken to document this.
I also noticed that the cleaner appeared unfamiliar with using common household cleaning tools, such as a Dyson V8 vacuum and mopping with a microfiber cloth. These are fairly standard cleaning tools, so this was a concern. During the visit, the cleaner mentioned that she is a student and only works a few hours a week, which gave me the impression that a less experienced cleaner may have been assigned to this booking.
Based on this experience, this cleaner may not be the right fit for our needs. I'm exploring other companies/recommendations.
We're so sorry to hear you had a bad… Read more
I did not realise initially that you the client need to supply absolutely everything yourself. All equipment. All cleaning products. I don't think that was made clear. I was also quoted $113 for 3 hours in writing by the area coordinator but charged $130 by the actual cleaner. The first couple of times she came, I was at work. The clean seemed to… Read more
have been done well. The beds were made which I liked as a lot of cleaners don't do that. However communication with the cleaner was not the best. After the 2nd clean, I found 2 old towels saturated and filthy in the laundry sink. I thought oh maybe she thought they were rags and used them to clean with. On about the 3rd time she came, it just happened that I was not at work. I did go out just before she started though so as not to be in her way and then returned about an hour and 45 minutes later to find her gone. When I went inside the house, the kitchen floor had clearly not been touched. I took a photo and sent it to both the cleaner and the area coordinator. I also questioned the time spent as I'm sure she would have charged me the $130 if I didnt. In addition to this I found good towels in the laundry sink, not old ones that could be mistaken for rags, saturated and filthy. In response to my query about the kitchen floor she said "You don't even have a proper mop!" I asked her what kind of mop I should have and suggested I could try and get one before the next clean. Clearly not wanting to discuss anything she just replied with "Just pay me $100." The area coordinator did not respond to my complaint. I would not use this company again.
Thank you so much for your feedback. If you… Read more
- +2
can’t even begin to describe how much stress this company has put me through and continues to put me through. Had a week to clean a 2 bedroom flat. Paid $260 the first time, but wasn’t clean, went back and cleaned ourselves a bit, asked for the problems to be rectified, paid another $260, still not clean. Had to give the keys back and paid $600… Read more
more to get an actual cleaner after the owners spent all day trying to clean what still wasn’t clean. After giving feedback about how disappointed and distressed I was their response was to call me and lecture me about a “miscommunication” before even looking at the photos of the place that had had been “cleaned” twice and was still not clean. Several cupboards weren’t even looked in and there was still skirtings, floors and windows that hadn’t even been touched. I don’t even understand how he managed to make it dirtier, but did and we’re still paying the price. I know I often get taken advantage of because of my disability but this just broke me and it’s still not over
Hi Elysia, We’re very sorry to hear how… Read more (+3 replies)
Never use this company. We paid for the premium service (4 hours) to clean our new home, 4 days prior to moving in. We checked what needed to be cleaned of the vacant home at the presettlement inspection the day prior to the clean. We requested the small kitchen and bathroom have thorough cleans, including inside the cupboards so that we could… Read more
move straight in. We even said don’t worry about the floors.
We’re not actually sure what the cleaner did other than dust the inside of the cupboards. I sent videos of the condition of the home and the 20 seconds it took to scrub the cupboard interior with a cleaning wipe. The kitchen is relatively new and It’s not hard work but I have a toddler and baby and no help so this was the one thing we needed done.
Absolute domestics said that as we did not send through a video within 48 hours they will not guarantee the work, they also confirmed they do not themselves guarantee the work, they ask the cleaner to, and they can of course refuse. I sent a polite email about these issues and after no resolution went to use the feedback/review link, only to find it had been disabled. . .
Do yourself a favour and hire any other company or cleaner.
I'm sorry to hear that your clean did not meet… Read more (+2 replies)
Latest follow-ups
Daniela is doing a weekly clean for my household. We are currently going through an exceptionally difficult time in our lives and having Daniela come in each week and not just clean, but really take care of our house is just fantastic. Her cleaning… Read more · 1
is more than just a basic once-over to make everything hygienic, it's also careful and full of really thoughtful attention to detail. She's also kind and patient with our very curious kitten! I'm so appreciative of how work and her care.
Follow-up · Daniela continues to do a superb job in our weekly clean. She is kind, considerate and thoroughly efficient in providing a great clean each week.
Find out how Absolute Domestics compares to other House Cleaning Services
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- +3
Absolutely terrible. They have no direct phone number which is a huge warning sign. There phone number that is advertised is his for an Answering service, you aren’t able to speak directly to a person. Please beware of this agency. False advertising… Read more
and made me pay up front for a general house clean but the cleaner didn’t actually do the clean. They refused to refund and won’t honour their guarantee on their site. The photos and videos attached are only a handful of what I have. Please contact me for more information.
Follow-up · They advertise that they have a guarantee but don’t honour it. It is very hard to reschedule as their cleaners are mostly backpackers who are house sitting. They use their host’s cleaning products and equipment without permission to clean houses for money.
Hi Jo Thank you for the feedback. Could you… Read more (+1 reply)
I was very happy with Katrina who cleaned over and above what was needed. She cleaned my house twice and then I was told she won't be cleaning for me anymore. Another cleaner contacted me and said he was too busy to clean and that he would contact me in the New Year. Not happy about this. Show 3 replies
Follow-up · Still waiting for AD to organise a cleaner. I've tried other compamies without success. I'm still searching. No New Years plan. Still waiting for them to get in touch with me. Don't know why Katrina left. I was never told.
Positive reviews
We are very happy with Su from Absolute domestics. She is polite and friendly and works well. Informs me when she can't make the day planned and does her best to fit in a time that suits. Thank you Su. Show reply
Peta is absolutely amazing. She always does a perfect job and goes above and beyond every time. She is reliable, thorough, and takes great pride in her work. It’s such a relief knowing my home is in such capable hands. I truly hope to have Peta as my forever cleaner and would highly recommend her to anyone looking for exceptional support services. Show reply
great communication between head office, regional manager, and cleaner ( Alicia ). prompt service and able to fit us in at the most convienient times. Alicia quietly worked away for a solid 2 hours. the end result was a sparkling kitchen and all other rooms tidy clean and smelling fresh again. price was more than reasonable and very happy. Show reply
Negative reviews
After a year with this company, I can confidently say the pay is unacceptably low. They take $23 from every clean while doing almost nothing to earn it, and the workers are left with scraps. The workers get no holiday pay and no super. It's frustrating, demoralising, and frankly feels exploitative. I wouldn't suggest working here unless major changes are made.
Hi Alexandra, Thank you for taking the time… Read more (+1 reply)
Lady came to clean my home and had no idea what to do or where to even start. She would attempt to dust or vacuum a room but did not complete any action or clean one room.
Hi Paula We are so sorry to hear this. Please… Read more (+1 reply)
Wish it could be 0 stars! The cleaner charged us double what was quoted and then damaged our stove top. The cleaner was the only person to enter the property. Management said the cleaner denies doing it and then tried to say that I had done it... I agreed to pay double... money isn't an issue. Dishonesty is the problem. "Peace of mind" is not for the customer it's for their own company.
Recent reviews
Cleaners were not aware of expected commencement time. Many were sent but only a select few were committed to long term cleaning. Very difficult to communicate with your company. I had a fantastic lady doing 6hrs, but I had to drop back to two hours. Unfortunately she was Nat able to commit to that. I had no way of communicating what I was looking… Read more
for with the company, despite requesting a new 2hr job. One person asked if I wanted her to do the 8 hrs or if a second person would be ok. When I explained that I only wanted two hours of cleaning she wasn’t available; which is ok. But she shouldn’t have been told it was an eight hour job. The next person did come for a two hour job. But for some reason thought it was for ironing. Not sure why your company thought that. She done a good job of the cleaning I needed done, but was not able to commit to long term; despite telling me she was happy with what was required in that time frame (I did offer her an extra half hour if she needed it). So in short, communication with company to make requests or changes is a huge problem. Once a good and committed cleaner is found it all runs smoothly
Hi Jacqueline, Thank you for taking the time… Read more
Find out how Absolute Domestics compares to other House Cleaning Services
Know better, choose better.
Bianca did a fabulous job of cleaning our house, leaving it looking sparkling and smelling fresh. She works quickly and asked if I wanted extra tasks done like cleaning the windows where the dogs had left marks. We are very impressed and look forward to having her back next fortnight. Show reply
Geraldine is absolutely fantastic and I can’t recommend her highly enough. She does an incredible job every single time and has such amazing attention to detail. The house always looks and feels spotless after she’s been here. She is reliable, thorough and clearly takes a lot of pride in her work. It’s not just a quick surface clean either, she… Read more · 1
goes above and beyond and always notices the little things that make such a difference.
If you’re looking for a great cleaner in Berwick and the surrounding area, Geraldine is wonderful. She genuinely does an exquisite job and makes life so much easier.
Tshering is a delightful young woman who cleans my unit once every fortnight. She quickly and efficiently leaves my home sparkling clean. She has a very sweet disposition and we are by nofortunate to have her. Show reply
Our cleaner was punctual, communicating with us prior to each scheduled appointment to confirm his and our availability. He was curteous, professional and thorough when completing the agreed tasked. We only stopped the fortnightly service due to a change in our circumstance but will miss his assistance and the way the house looked and smelt. We highly recommend Absolute Domestics and will engage them again if needed. Show reply
We have used absolute domestics for several years to clean for my elderly dad. Oscar has always been reliable, responsive and done a great job. I’d recommend him to anyone. Show reply
Brilliant professional service thank you VIC you went above and beyond. Highly recommended will be in touch to request a return visit. Thank you very much for your hard work. Highly appreciated. Show reply
Geraldine is lovely and extremely thorough. She is not only a dedicated cleaner, she is also helping us organise as she goes along - a much-needed help with three kids' worth of associated clutter! Show reply
kelly and her team were absolutely amazing helping me with a last minute bond clean. i had a strict budget, but they went out of their way to help me just that little bit extra. she talked me through the step by step process, and gave me every single bit of detail of the job she was doing and what it entailed. she was kind, talkative, and took the… Read more · 1
time to get to know me, and showed genuine interest in me! very professional service. if your needing to get a bond clean or any clean done for your property, i highly recommend kelly and her team, i could not be happier!
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Hi Vesna, Thank you for taking the time to… Read more