Great service everytime
Its been a year since we have been using Absolute domestic. The service they offer is exceptional everytime. My cleaner Samuel has been very prompt in scheduling appointments and getting the work done for us. Absolute Domestic is a savior for many families!
Arranged to clean showers and bathroom . Not only did she do a very poor job she spilled the bucket with the cleaning product all over the bath room floor tiles she then walked through the spilt water and walked through the house leaving shoe marks everywhere she worked and then did not clean it up. Never recommend to anyone
Our Cleaner was wonderful
Our Cleaner was thorough and always did a great job. She communicated well with us and was flexible to cover off all cleaning needs. She was reliable and consistent. As it was weekly she would do general clean and in addition focus on different areas each fornight
Cleaners were mostly great, took a while to find one that stuck, some did a lackluster job but when I found the right one it was wonderful. They are easy to work with and take direction well.
My cleaner Anna didn’t speak a word of English but we got along incredibly well as she was through friendly professional reliable. I will miss her and if she wasn’t leaving the country I would have no problems continuing with her. I will miss her and my clean house.
More weekend time for me
The cleaners were reliable and very efficient. They achieved a lot in two hours. I did need to spend some time rearranging ornaments as they went through like a whirlpool. Although there were still some small jobs to do around the house, having a good general clean on a Friday made my weekends more relaxing.
Absolute waste of time
Got a quote for various cleaning jobs for an end of lease clean via the agent, the cleaners arrived under the impression they were doing a full end of lease clean, due to language barriers (cleaners spoke limited English) I received cleaning that I did not ask for yet still had to pay for, they also did it lazily, slowly, and told me they didn’t do what I’d ask them to do because it was ‘too hard’ (cleaning the tile grout).
I paid a lot of money for cleaning that I could have done myself, as they didn’t do the jobs I actually needed them to do!
Wrote to the company with this feedback, they tried to call me to discuss and after one or two rounds of playing phone tag they gave up and I couldn’t get through again, so complaint not resolved = poor customer service!
Exceptional service every time
The service and standard of cleaning I have received for over 12 months has been exceptional. Anything requested was handled promptly and with professionalism. Follow up by email was appreciated.
Excellent communication and met need perfectly
All surfaces were cleaned to perfection. It is a hard to clean bath and the result exceeded expectations. Computer screen wiped sparkling clean. Stove top shiny. All according to request. Thankyou
The two cleaners I used always did a decent job, they were on time and polite/friendly. Cancelling to save some money but will consider using again in the future. Thanks
Love your work
I would highly recommend this service, the staff over the phone are great and make sure that you are happy with the cleaner that attends. Tamara is great and their rates are reasonable and you wont be disappointed.
Price double to what was quoted!!
Got quoted $450 for a clean only then to get a final quote of $950 once they get there! Double the price!!! For a tidy, easy to clean apartment. Called the office to ask for reasonings which they couldn’t state, the woman on the phone was incredibly rude. What a rip off!
Very disappointed with the service of this company. Do not use them.
Thankfully we were able to book another cleaner last minute for $450, much more reasonable.
Didn't finish the job
They told us they would finish the end of lease clean in a certain time, then asked for much more to come back out to finish it. I hoped a large company would guarantee their work but they didn't.
Barb & Jen
I would like to thank Barb and Jen for all the fantastic work they have done for me and all the cuddles they give my dog Shelby, you will be greatly missed.
Wayne provided exceptional service. He made me love my home even more than I did before because after his clean it was sparkling. If Wayne is any indication of the quality of the people Absolute Domestics recruit then I can thoroughly recommend them.
Friendly, helpful cleaners that do an amazing job
Absolute domestics quickly matched me with a cleaner very soon after filling in the online form. The cleaner came around to inspect, clarify the tasks to be done, find the cleaning supplies. She came back on the agreed date and did an amazing job. It was so nice to come home on a Friday afternoon to a spotless home. Thanks Absolute!
Did an awesome job of Spring cleaning my home. Very friendly and reliable. Would not hesitate in recommending their service.
couldn’t ask for better
My two cleaners far exceeded my expectations and they completed the work in very good time. I would highly recommend them to others. So so happy with my clean house.
Excellent service in every way
Professional service. Cleaner was very good at her job, quick and efficient.
Overall, I would not hesitate to recommend this cleaning service, and would certainly use again whenever I need help. I know that my requirements would be met with a pleasant response and great service
Cleaner did not perform any of the basic tasks well and was negligent towards my property.Not only that she did not clean anything the way I asked, she told me when I picked up to clean after her that is “good enough”. She sprayed mop heads with Windex to mop the wooden floors. When I asked to re-do it with clean mop she only pretended to do it in the middle of the floor, and I was cleaning with dry mop behind her. When I complained to customer service team, I received no help. They would not even sign their emails with the name and contact number for the customer reference. After I insisted for my emails to be sent to the manager I got the reply:
I am the Manager here at Absolute Domestics that your complaint has been escalated to.
As previously mentioned, I have reviewed and investigated your concerns and the offer of a 1.5 hour refund to compensate you for the cleaning that you were unsatisfied with still stands. I believe this to be a fair and reasonable resolution when taking into consideration the work that was completed in your 3 hour booking that you advised the cleaner you were happy with.
No further offer will be provided so if you would like me to put this refund into your account today, please send through your bank details and I will get this organised.
We are sorry that you are unhappy with the service provided and hope that you accept our offer.
They never spoke to me to "investigate" anything and I never told cleaner I was happy with her unaceptable work.
Of course I did not get any money back.
If you value your property and expect your toilets to be cleaned do not use this company.
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