Dr Leak Plumbing

I am posting this review to share my experience after my original review was removed as part of resolving a long-running refund dispute. I was owed an $800 refund for work that was never carried out. Despite months of repeated emails, phone calls and requests to speak with management, it was almost impossible to get hold of anyone who could… Read more

resolve the issue, and I received very little meaningful communication throughout the process.

It was only after posting my original review that I was contacted and eventually received the refund I was entitled to. I removed that review in order to bring the matter to a close, but I feel it’s important that others are aware of my experience.

While I appreciate that the refund was ultimately paid, it should never have taken more than five months or required a public review to achieve that outcome.

Based on my experience, I would not use this company again. If you’re considering engaging them, I strongly encourage you to read all of the reviews carefully before making your decision. My experience with communication and the difficulty in obtaining a legitimate refund does not appear to be an isolated one.

They did show up on time, and quoted us 1,200 thousand to install a new dishwasher. We told them that's insane, and they offered to drop the price down to 750 (already a rip off but we were tired of dealing with this) - after they installed it, then there was a sudden issue and now it would cost 1,100 to get it all sorted. On top of the 149 call out fee. Dish washer does work, but we could have gotten a second one for that price.

We had pur shower regrputed and sealed by this company 2 years ago. It was not cheap, and the work was horrendous. We engaged in a new company that said the work cannot have been done by someone qualified and they feared it was potentially someone off marketplace or airtasker hired by the company.

On 4/2/26 plumbers and electricians came to my property to install a Haier heat pump water heater at a cost of over $5500. These tradies came from Dr Leak Plumbing and Electrical (I will refer to them as Dr Leak) in Strathfield NSW. The plumbers… Read more

and electricians (also 2 females arrived with them and these 2 females took photos/videos of these tradies working throughout that day) were told when they arrived to alert us to any damage to any of our property, which they agreed to do. 2 of the staff members remained on our property after the system was installed. I asked one of the tradies if they damaged anything and he said "no". These 2 fellows remained on our property and requested that we show them proof that we had paid the balance of the Dr Leak invoice. Whilst we were trying to pay the invoice we were having trouble with our computer. We didn't realise that because these fellows had turned off the power to our home that it would affect our foxtel. When we realised what the problem was we had to wait until everything had rebooted (I think that is the terminology) before we could log in to our bank to process the payment. My husband told them of why the payment was delayed but they were obviously impatient because they were banging on our door every few minutes hassling us. We are in our 70's and are not totally tech savvy and they knew that we were old and having issues with the technology, but they did not offer to help us at all. We checked the hotwater system after all tradies left and did not notice any issues, however when I went out a few days later to get the model number and serial number off the water heater I happened to look down and noticed a dent in the water heater which had 3 Dr Leak labels put over the top of it, I guess to hide the dent. Not only that, the system was sitting in a pool of water. I rang Dr Leak and advised the client service officer of the issue and he said that he would pass my problem onto the someone higher up the chain. I also contacted Haier and was requested to send photos of the dent and the water leak. I was told by the client service officer that the system was not installed correctly. This same person I spoke to at Haier organised for one of their technicians to come and look at the hot water system. When the Haier technician came to our property, he confirmed this. The Haier technician also realised that when the tradies had drilled into the brick wall above the hot water system that they did not patch it up so mice and other nasties could gain access to the wall cavity. This technician contacted Dr Leak and sent through photos that he took of the damaged hot water system and, as a consequence to this, Dr Leak agreed to replace the damaged hot water system and install it correctly. The replacement hot water system was installed on 10/3/26. Whilst the 2 tradies were here I was sent a form to fill out, it was an energy conservation nomination form #35182. I did not sign it because I had signed the same form on 4/2/26 and at the bottom of the form it says "Have you or at the best of your knowledge, has any other person previously nominated an energy saver for this activity or activities at this site?". One of the tradies that were there on 10/3/26 told me that I was supposed to sign it before they began installing the new hot water system. I explained that I had already signed the same document on 4/2/26 but he said the office had told him I had to sign it again because it was another system. There was no message/phone call from the "office" to say that I had to sign the form again or directions on once I had signed the form what happened after I clicked "save". It says to click save to ensure my signature is captured - what the hell did this mean? No explanation. To cut a long story short, I was about to ask one of the tradies how to send the form to whoever asked for it, and on my way outside to ask him this question he had his phone on speaker and I heard a woman he was talking to say "she is slow". After this conversation he had with this woman, the tradie (I believe his name was [Name Removed]) came to my door asking me if I had problems sending the forms and offered to help. Anyway both forms went through ok. So from my experience dealing with Dr Leak, I would not use them again EVER. Most of their staff are rude, disrespectful, arrogant and have no consideration for elderly people. Also, we did not get a receipt from the company to say that we had paid the full amount that was owed to them.

After ongoing drainage issues, I arranged a camera inspection service. The booking process was simple, and the support team kept me updated throughout. Chris clearly explained what was happening inside the pipes and helped me better understand the issue.

Before the heavy rain arrived, we arranged pool maintenance and stormwater drain cleaning. The entire experience was organised from start to finish. The team arrived on time, acted professionally, and explained the future maintenance requirements clearly. It’s reassuring to know they offer reliable services across Brisbane and Sydney.

I didn't want to take any chances after detecting a gas odor near our outside space. Before leaving, Chris double-checked everything and safely repaired the gas fitting. The fact that they are insured and licensed provided me peace of mind.

I would love to provide a great review, however our experience with Dr Leak (and Dr Tiles) has been one of the worst experiences dealing with a trade ever. The Pros: Arrived on time, called to say on their way. The Plumber whom conducted the work was okay, but still had issues with his work when it came time for fit off (Fittings not mounted… Read more

straight).

The Cons: Well Con would be the apt word for this company. Pricing work at what actually equates to roughly $300/hr was too much to stomach.

We got suckered in with a job we discussed on site for rough in and fit off of a bathroom. We were asked to accept the quote but when they ask you to sign is on a tablet and the actual wording was hidden even though the full scope was discussed - More fool me placing some trust in a con man.

Guy that came to rough in insisted that the FULL invoice was paid before they could leave, this equates to intimidation tactics of which bordered on criminal.

When they were supposed to return to fit off, they arrived on time only to advise that they had to quote the works, even though it was agreed to be completed under the original quote. (They say is wasn't included.) Pricing an additional $1,500 to fit off a shower, bath and single vanity (actually 3 hours work Plus site attendance and $210 materials). This is $322/hr and the bloke was Adamant that this was a fair price, I asked him to leave.

Dr Tile: In the mean-time between plumbing rough in and fit off, they arranged for a tiler to attend and price our bathroom.

Total price for 25m2 was $13,500 (have written Quote for evidence) = $540m2.

Yes, we were supplying the tiles, these were already on site.

For what should've been around $192m2 (We had the job done for $4,800) this is absolute absurd pricing.

When we requested a phone call from the company we were greeted with Zero response. The people that actually did the job (both fit off plumber and Tiler) both agreed that this is price gouging and that Dr Leak should be reported to the QBCC.

QBCC advises that the nominee for Dr Leak Plumbing is not even in Queensland and that they would look into our matter.

To date no response has been provided by this company nor QBCC.

Just because you call your company Dr Leak, doesn't mean you get to charge like one. $1356 to install a dishwasher for a pensioner is ridiculous. Ive tried to talk to management to discuss but they refuse to call me back. Thieves

Not sure whether incompetent or attempting to scam and upsell services. Had a leak in the bathroom from a corner opposite to the shower. They attended, I pointed out the leak location, informed them that we had previous trouble with pipes springing a leak in other parts of the house. They told me it was most likely waterproofing in the shower and… Read more

they would investigate for the price of $737. Unsigned off on that, and after spending about 20 minutes pouring a dye through the shower they guaranteed the leak was due to water run off from the shower basin. I asked a couple of times if they could be sure it was not a pipe in the opposite corner. They assured me it was not a pipe and further stated there would not be a pipe in that area. So as long as I did not use the shower the leak would eventually stop after build up water deposit has emptied. However, I would need the issue fixed. They recommended a bathroom Reno (less than 6m2) for the price of 48k, or a shower repair for 13k. After they left the water continued leaking at the same rate for days. Eventually I decided I would need to find this water deposit to drain. Based on advice that shower waterproofing was the issue I had the shower walls and floor knocked down. There was no water issue from the shower and the search for build up water continued untill a leaking pipe was located in the exact area I had been told there was no pipes. Based on their advice I am now locked into costly repairs for more than 10k, where the original issue could have been fixed for less than $500 if competent advice had been given. I phoned the company to discuss and was promised a callback from a manager. Unsurprisingly I did not receive a call back either. More than likely their positive reviews are written by themselves or paid bots. Long story but definitely steer well clear of this company.

We are to 80+ disabled pensioner couple. My wife has 80% paralysis on her right hand side & poor comprehension from a stroke she had over 30 years ago. I'm 84 & her carer that needs a walker to get around. (High risk of falls) Our toilet seat is a raised type to make it easier for her to get on & off from her wheel chair, & she uses it regularly… Read more

because of her condition. The Dr Leak "plumber" said it was broken & quoted me $400 to replace. Knowing the cost of disabled equipment is always at least double the normal price, & Desperate to get it fixed, I agreed. He then said they were out of stock, & could replace it with an ordinary one & if that didn't work he would order the high one. That had to do, & he changed it. So relieved & eager to get back to my wife & the toilet, I never asked about the adjustment. When I check my account, he charged me $515 for $40-50 seat. This smarmy creep was a cold blooded crook & I'll contacting to ombudsman on Monday. I just wish I had seen the site first.

Stay away from these guys. Tried to rip off my elderly mum. Charge to come out then tried to tell her a $2000 job was going to cost over $10,500 luck she was on the ball. Stay away from this company I will be putting in a formal complaint to consumer affairs

Make sure you shop around. Charged my elderly parent an excessive amount for a minor repair, got independent quotes which came in significantly cheaper. Contacted them twice to try and sort the situation out and nothing!

I used them today, not good, not recommended. They charge 39$ call-out fees, basically doing nothing , but saying they need a full check which is 1000$. I mean they should tell me a bit earlier about this, it will save their and my time and not coming for this quote.

BE CAREFUL WITH THIS LOT!! required a new hotwater system, they provided me quotes ranging from $3700 up to $4800 to supply and install, DONT let them pull the wool over your eyes and do your own research for pricing - I ended up getting a new unit supplied and installed for $1700 - looking at the previous reviews on this website there is a pattern of behaviour evident with Dr Leak - avoid at all cost!!!!

Can’t help but feel like they were trying to take advantage of me because I am female. I had no hot water and so booked a plumber to come out. I have a continuous gas hot water system. First of all when I booked the appointment I was told that there would be a call out fee of $39 - the call out fee on the day was $77. I also booked for between… Read more

12pm-4pm and they came over at 8am (which in the scheme of things isn’t the worst but it was just lucky I was home). They checked out my unit and told me it had to be replaced and that unfortunately due to it being recessed in the wall outside I was exceptionally limited to the replacements I could have. I got quoted $4,150.00 (inc GST)(20Ltr) for the replacement and installation. I let them know that that was well outside what I thought it would be and told them I’d have to think about it - that I would have thought it would be $3k tops. They dropped the price by $200 on the spot but I still said I’d have to think about it. After I left I looked up the model they suggested and found it at Bunnings for $970. You’re telling me it was $2.8k in labour costs? They ended up calling me back later that day saying that Reece’s was having a sale and that they could do it for $3k. A figure I thought was interesting considering the cap I had mentioned to them earlier. My dad ended up finding another company for me and it was $1555 for the unit (26ltr) and installation. I obtained numerous quotes and although the mob I went with was the cheapest - no other quote even came close to what Dr Leaks quoted me. The other mob came, installed and took my old unit in less than an hour. They were super impressive.

Totally over charged by this company 1/2 hour work approx $40 for replacement piece 10 percent seniors discount fee Was charged $599 I accept I said yes but wasn’t informed of hourly rate or price of fee upfront They will not send me a itemised account Person in charge will not return any calls if he was confident in his price he would talk This is a total rip off and actually worse than a scam Hopefully Karma does a full circle  Show details

Arrived on time, provided a quote and repaired 2 x leaky pipes that we had identified. Did a good job. Very expensive. $1018 for approximately 2 hours work. Cannot say what the parts cost as they do not separate labour from parts in the quote. A guestimate would be no more than $100 for parts. Could have skipped the sit down preamble discussing what needed to be done. A bit OTT. It was a relatively straight forward job for the price Show details

I recently experienced a stormwater leakage issue on my property, which caused significant concern. Dr. Leak addressed the problem, although their initial service fell short of expectations. After I expressed my dissatisfaction, they took responsibility and redid the work to a satisfactory standard. I appreciate the professionalism and attention… Read more

to detail displayed by SAM, the technician who carried out the rectification work. Their efforts ensured the issue was fully resolved, and I'm grateful for the improved outcome.

Sewage was blocked told me they would get a camera but wasnt going to be following day I stupidly agreed to go ahead with the high pressure hose. Told me the problem had been fixed but may need to replace pipe then told me now couldn’t get a camera for some dumb reason. Next day problem was worse. Found another plumber who found the issue showed… Read more

me on the camera and fixed cheaper than what these guys charged me for nothing.issue wasn’t even where the idiots pretend to unblock

Maria – thank you for doing my heater jack. ive had 4 different plumbers out. and if you are not a tight butt, and are in resin, these are your guys. i heard them on the radio and honestly, i can only say good things. thank you

Worst Encounter ever – terrible service, coming to the house when I said please wait outside for 5 mins. Come here for an inspection and told me it will take 500$ to examine (not even fixing anything) and say the whole task will take 10 k to complete without even pointing out what is exactly the problem. a complete rip off, never come to this service again and the website say there is no call out fee but they charge you when they arrive. What a scam

Dont be fooled !!!!!!!!!! – They do not identify the exact problem in plumbing but suggest something they think it is right. They always boost up the price and if you disagree they will reduce it step by step. All the 5 star review in google review is because they have a lucky draw prize for all the 5 start reviews done. Do not be fooled Their quality of work is good but… Read more

they are not honest. They will project a small issue as a big issue and try convince you to pay for it. Beware!!!!!!!!!!

liar company – Worest experience in this country. Offer $2000 at first time and then the plumber went there said it would cost $2800 and ganrantee the problem can be fixed. And next week, they sent a camera inspection there and said that was section one and more need to be done and detected. Liar company ! No respect.