Dr Leak Plumbing

I recently noticed water collecting outside near a pipeline and needed assistance from a 24-hour plumbing service. The technician completed the repair calmly and arrived earlier than was expecting. Dealing with an experienced person in a stressful situation was comforting.

When we called them to have a gas fitting done at our place of residence, the procedure was simple. The plumber who arrived was considerate of our home, and the call center staff promptly scheduled it. Before he finished, everything was tested.

Ben installed the water heater that was needed for our old unit. He was meticulous in his work and double-checked everything before he was done. It's a relief that the hot water has been operating flawlessly ever since.

The plumber arrived promptly and efficiently resolved the clogged drain issue. He clearly explained the underlying cause, and since his service, the drainage system has been functioning smoothly.

When a pipe burst late at night, I was completely at a loss. They showed up right away, fixed the leak, and made sure everything was safe. I’m truly grateful for their 24/7 support.

A pipe burst late at night and I had no idea how to handle it. They arrived right away, repaired the leak, and made sure everything was safe before leaving. I’m so grateful for their round‑the‑clock availability and quick response

On 4/2/26 plumbers and electricians came to my property to install a Haier heat pump water heater at a cost of over $5500. These tradies came from Dr Leak Plumbing and Electrical (I will refer to them as Dr Leak) in Strathfield NSW. The plumbers and electricians (also 2 females arrived with them and these 2 females took photos/videos of these… Read more

tradies working throughout that day) were told when they arrived to alert us to any damage to any of our property, which they agreed to do. 2 of the staff members remained on our property after the system was installed. I asked one of the tradies if they damaged anything and he said "no". These 2 fellows remained on our property and requested that we show them proof that we had paid the balance of the Dr Leak invoice. Whilst we were trying to pay the invoice we were having trouble with our computer. We didn't realise that because these fellows had turned off the power to our home that it would affect our foxtel. When we realised what the problem was we had to wait until everything had rebooted (I think that is the terminology) before we could log in to our bank to process the payment. My husband told them of why the payment was delayed but they were obviously impatient because they were banging on our door every few minutes hassling us. We are in our 70's and are not totally tech savvy and they knew that we were old and having issues with the technology, but they did not offer to help us at all. We checked the hotwater system after all tradies left and did not notice any issues, however when I went out a few days later to get the model number and serial number off the water heater I happened to look down and noticed a dent in the water heater which had 3 Dr Leak labels put over the top of it, I guess to hide the dent. Not only that, the system was sitting in a pool of water. I rang Dr Leak and advised the client service officer of the issue and he said that he would pass my problem onto the someone higher up the chain. I also contacted Haier and was requested to send photos of the dent and the water leak. I was told by the client service officer that the system was not installed correctly. This same person I spoke to at Haier organised for one of their technicians to come and look at the hot water system. When the Haier technician came to our property, he confirmed this. The Haier technician also realised that when the tradies had drilled into the brick wall above the hot water system that they did not patch it up so mice and other nasties could gain access to the wall cavity. This technician contacted Dr Leak and sent through photos that he took of the damaged hot water system and, as a consequence to this, Dr Leak agreed to replace the damaged hot water system and install it correctly. The replacement hot water system was installed on 10/3/26. Whilst the 2 tradies were here I was sent a form to fill out, it was an energy conservation nomination form #35182. I did not sign it because I had signed the same form on 4/2/26 and at the bottom of the form it says "Have you or at the best of your knowledge, has any other person previously nominated an energy saver for this activity or activities at this site?". One of the tradies that were there on 10/3/26 told me that I was supposed to sign it before they began installing the new hot water system. I explained that I had already signed the same document on 4/2/26 but he said the office had told him I had to sign it again because it was another system. There was no message/phone call from the "office" to say that I had to sign the form again or directions on once I had signed the form what happened after I clicked "save". It says to click save to ensure my signature is captured - what the hell did this mean? No explanation. To cut a long story short, I was about to ask one of the tradies how to send the form to whoever asked for it, and on my way outside to ask him this question he had his phone on speaker and I heard a woman he was talking to say "she is slow". After this conversation he had with this woman, the tradie (I believe his name was [Name Removed]) came to my door asking me if I had problems sending the forms and offered to help. Anyway both forms went through ok. So from my experience dealing with Dr Leak, I would not use them again EVER. Most of their staff are rude, disrespectful, arrogant and have no consideration for elderly people. Also, we did not get a receipt from the company to say that we had paid the full amount that was owed to them.

Make sure you shop around. Charged my elderly parent an excessive amount for a minor repair, got independent quotes which came in significantly cheaper. Contacted them twice to try and sort the situation out and nothing!

I used them today, not good, not recommended. They charge 39$ call-out fees, basically doing nothing , but saying they need a full check which is 1000$. I mean they should tell me a bit earlier about this, it will save their and my time and not coming for this quote.

I grew concerned when I noticed a gas smell near the stove. The team arrived promptly, detected the leak, and repaired it safely. Their thorough approach gave me great peace of mind.

After a heavy downpour, I noticed water leaking from the roof gutter. The team arrived promptly, identified the problem, and fixed it efficiently. Since then, my home has stayed completely dry.

I used a drain camera service to figure out the cause of recurring clogs. The plumber explained everything clearly, and the images made the issue easy to understand. Thanks to this, I was able to prevent future problems.

A tiny leaky tap that had been dripping for weeks needed our assistance. Matt arrived and fixed it more quickly than I thought was possible. He was neat, courteous, and took the time to explain the problem so it wouldn't happen again.

BE CAREFUL WITH THIS LOT!! required a new hotwater system, they provided me quotes ranging from $3700 up to $4800 to supply and install, DONT let them pull the wool over your eyes and do your own research for pricing - I ended up getting a new unit supplied and installed for $1700 - looking at the previous reviews on this website there is a pattern of behaviour evident with Dr Leak - avoid at all cost!!!!

Can’t help but feel like they were trying to take advantage of me because I am female. I had no hot water and so booked a plumber to come out. I have a continuous gas hot water system. First of all when I booked the appointment I was told that there would be a call out fee of $39 - the call out fee on the day was $77. I also booked for between… Read more

12pm-4pm and they came over at 8am (which in the scheme of things isn’t the worst but it was just lucky I was home). They checked out my unit and told me it had to be replaced and that unfortunately due to it being recessed in the wall outside I was exceptionally limited to the replacements I could have. I got quoted $4,150.00 (inc GST)(20Ltr) for the replacement and installation. I let them know that that was well outside what I thought it would be and told them I’d have to think about it - that I would have thought it would be $3k tops. They dropped the price by $200 on the spot but I still said I’d have to think about it. After I left I looked up the model they suggested and found it at Bunnings for $970. You’re telling me it was $2.8k in labour costs? They ended up calling me back later that day saying that Reece’s was having a sale and that they could do it for $3k. A figure I thought was interesting considering the cap I had mentioned to them earlier. My dad ended up finding another company for me and it was $1555 for the unit (26ltr) and installation. I obtained numerous quotes and although the mob I went with was the cheapest - no other quote even came close to what Dr Leaks quoted me. The other mob came, installed and took my old unit in less than an hour. They were super impressive.

Totally over charged by this company 1/2 hour work approx $40 for replacement piece 10 percent seniors discount fee Was charged $599 I accept I said yes but wasn’t informed of hourly rate or price of fee upfront They will not send me a itemised account Person in charge will not return any calls if he was confident in his price he would talk This is a total rip off and actually worse than a scam Hopefully Karma does a full circle  Show details

Arrived on time, provided a quote and repaired 2 x leaky pipes that we had identified. Did a good job. Very expensive. $1018 for approximately 2 hours work. Cannot say what the parts cost as they do not separate labour from parts in the quote. A guestimate would be no more than $100 for parts. Could have skipped the sit down preamble discussing what needed to be done. A bit OTT. It was a relatively straight forward job for the price Show details

I recently experienced a stormwater leakage issue on my property, which caused significant concern. Dr. Leak addressed the problem, although their initial service fell short of expectations. After I expressed my dissatisfaction, they took responsibility and redid the work to a satisfactory standard. I appreciate the professionalism and attention… Read more

to detail displayed by SAM, the technician who carried out the rectification work. Their efforts ensured the issue was fully resolved, and I'm grateful for the improved outcome.

Sewage was blocked told me they would get a camera but wasnt going to be following day I stupidly agreed to go ahead with the high pressure hose. Told me the problem had been fixed but may need to replace pipe then told me now couldn’t get a camera for some dumb reason. Next day problem was worse. Found another plumber who found the issue showed… Read more

me on the camera and fixed cheaper than what these guys charged me for nothing.issue wasn’t even where the idiots pretend to unblock

Maria – thank you for doing my heater jack. ive had 4 different plumbers out. and if you are not a tight butt, and are in resin, these are your guys. i heard them on the radio and honestly, i can only say good things. thank you

Worst Encounter ever – terrible service, coming to the house when I said please wait outside for 5 mins. Come here for an inspection and told me it will take 500$ to examine (not even fixing anything) and say the whole task will take 10 k to complete without even pointing out what is exactly the problem. a complete rip off, never come to this service again and the website say there is no call out fee but they charge you when they arrive. What a scam

Dont be fooled !!!!!!!!!! – They do not identify the exact problem in plumbing but suggest something they think it is right. They always boost up the price and if you disagree they will reduce it step by step. All the 5 star review in google review is because they have a lucky draw prize for all the 5 start reviews done. Do not be fooled Their quality of work is good but… Read more

they are not honest. They will project a small issue as a big issue and try convince you to pay for it. Beware!!!!!!!!!!

liar company – Worest experience in this country. Offer $2000 at first time and then the plumber went there said it would cost $2800 and ganrantee the problem can be fixed. And next week, they sent a camera inspection there and said that was section one and more need to be done and detected. Liar company ! No respect.

Disgraceful 'business' – Do not go near Dr Leak! They operate by inducing an urgent need to pay a huge deposit that you later find out is non-refundable if you need to not proceed (rang within an hour) with the exorbitant expensive fix. Failing to coerce me to continue the repair with a discount they offered I was further verbally abused and accused by the manager (my… Read more

sons could hear him on the phone). I could not/would not safely have these people on my property. A written promise to refund half of the deposit as goodwill, was as expected of them and the way they operate, they outright reneged, and lied- but asked me to ‘check in a few days’! [Content Removed] at work. Not an ethical way to run a business and provide great service, they’d rather make money by force, abuse, coercion and pocketing other people’s money they did not work for. I met some genuine and honest plumbers afterwards; but Dr Leak should be ashamed and rethink their business model to be genuinely of service. I remain extremely disgusted by what they did to me.

Good company and guys – straight up. no f arounds. good pricing. beat a price i had and tbh they left me place cleaner than before. thanks mike. ill call you again soon for them taps