Don’t waste your time because they didn’t waste any of theirs
Don’t waste your time because they didn’t waste any of theirs they never turned up or even bothered ringing. It’s been two weeks I have been waiting for them to fix the hot water and still no show
Great emergency plumbers
Last week, my kitchen was flooded when the hot water pipe under my sink blew out without warning, sending water everywhere, and I couldn't stop it.
I rang these guys. Dylan on the phone was amazingly kind and calm - which I very much needed at this point - and gave me instructions on how to turn the water off. He got a plumber to my place within the hour, who fixed the problem.
1 star for customer service
Was fooled by the reviews ! Called to organise a drain to be unblocked and refused to provide a rough quote for job. Jake came out and said the job would be easy and then advised that all jobs to unblock a drain are a fixed price of $490 + GST. If I was told this to begin with I would have shopped around. When confronted about the price Jake was extremely arrogant and got defensive. The job took 30 mins and believe I was well within my right to question that rate. Job was completed in the end but the whole experience was very uncomfortable.
Fixed my leaking shower
Chris had a bit of a challenge ahead of him with cracked seating on the cold tap in my shower. He fixed it with a few extra parts. Now I can have hot showers again! Thanks Chris!!
Outstanding customer service!
We had a bit of an emergency water leak that flooded parts of the home. I called Jetset plumbing at 7am in the morning and Mick was there by 8am. He was fantastic, arrived on time, identifying and fixing the issue quickly. He also gave me some great advice on other common plumbing issues and maintenance to look out for to prevent any other serious water issues in the future. Mick was friendly and helpful and provided an excellent customer experience. He didn't have to go the extra mile but I greatly appreciated the advice and expertise. I have told lots of people about the great experience I have had and highly recommend Jetset Plumbing for anything I need in the future.
Great company and employers you have at Jetset - Top Job Guys!
Greatest and fastest customer service ever.
Tony arrived and quickly sorted problem and his manner and courtesy were perfect. I could not have had a better experience ever. He was polite and efficient. If he is an example of your staff you are one lucky company. Give this guy a raise !!!!
1st Class Company.
On Saturday,22/6 I needed a plumber so I called Jetset Plumbing,this is the second time I have used this company.Friendly and professional service by Jem,I highly recommend this company and would be my first choice when needing a plumber.
Top Job Jem,thank,s
Matty from jetset plumbing is the bomb!
We had a water leak that we could hear but not see, obviously internal, as there was no obvious water pooling either inside or outside of our house. My husband was quite concerned, as he had recently been quite ill and this situation was very worrying for him. We rang Jetset Plumbing and Ben came out first and after examining the situation, he sent in Matty with his specialized high-tech equipment to discover the source of the leak. It didn't take Matty long to find the problem. He quickly advised us of all our options - warts and all! - which helped us to make the best decision possible to rectify the problem. He then followed through with an after-hours phone call to make sure we were happy with the outcome, which was incredibly kind, as my husband, who had been stressing about the situation, ended up smiling as he spoke to Matty. He is an incredibly clever plumber, who is blessed with a kind and caring nature, and is a definite asset to Jetset Plumbing. Thanks Matty!
Great communication with arrival time and expected time to complete the job.
Friendly, professional service by Jem with the completed job totally satisfactory.
Charges for the work very fair. Great advice and suggestions. Thanks Jem
Thanks Jem for the work! Easy booking, quoted on the spot, did a great job. Was a stressful time considering I could have been up for an expensive job, but Jem followed up with Council for me and ended up saving me the cost of the job. I really can't thank you enough Jem. Will definitely recommend this service to others.
After sky high water bill received on Friday, which pointed to a concealed leak, Jetset plumbing sent Ben to detect the leak on Sunday and whole job was scheduled and finished on Tuesday. Dan was a perfect tradesman, taking in the whole situaton and coming with a perfect solution. Job well done, clean finish. I was very impressed. Highly recommend.
Quick and cost effective!!!!
Burst hot water tank. We had no hot water due a burst tank, what a way to start new week. Had Jet Set Plumbing to help and replace old hot water system with a new one. Received quote which was very close to other quotes we received for the same job. My wife was extremely happy to have the Jet Set team carry out the necessary work as we found them to be polite, clean and very easy deal with.
Will be recommending Jet Set Plumbing to friends and family and look forward to using these guys for future work.
Thanks for the great service.
I was extremely happy with the fast service, and was offered a lot of good advice and due to the fact that I have an older house, the advice came in handy. My problem was a leaking underground pipe which has now been fixed, and a leaking tap in my ensuite. Both problems fixed. I will not hesitate to call jetset again.
I Highly recommend Jetset Plumbing , I had a broken tap in my garden and there was water running everywhere , I rang them and they were there within a couple of hours , I have delt with plumbers in the past , and I have to say Jetset were very pleasant to deal with . I will definitely use them again. Catherine :)
Jetset Plumbing experience pay for their adverts
We had an issue a few weeks ago where the sewerage pipe blocked up, so urgent action was needed. Called jetset plumbing as they were recommended on 4BC. All the exploratory work was done and it was deemed by them that a section of pipe had collapsed, also roots were blocking the pipe. One of their plumbers told us initially that as ours was a block of land where you couldn’t get a bobcat in cranes would have to be hired and although they didn’t want to worry us the cost could be over $100,000 to fix the whole problem. After a while they had a change of tact and started to dig down to the pipe. We were advised by the end of the first day that if we didn’t take immediate action the sewerage would back up into the house, probably that night. The plumber gave us his estimate of cost at this stage at just over $28,000 for some relining of sections of pipe and install an overflow relief gully . Although shocked we felt we had no choice but to go ahead as the house wouldn’t be habitable otherwise. Early the next day while work was starting one of the plumbers told us there would be an additional cost of $2,000 for additional relining that needed to be done, so over up to $30,000 . Near The end of the next day after the work was well under way our insurance company sent out one of their recommended plumbers as they felt the cost appeared very high, he gave us his estimate of cost for the same work at $15,000 but now it was too late to change plumbers.
After a discussion near the end of the work and after I gave my view on the costs, $6,000 was taken off the bill, which I think was generous on my part. The biggest worry for customers was the plumber that did most of the work claimed they were more expensive than other plumbers because they had high marketing cost including advertising on 4bc.
Jetset Plumbing employs reliable, efficient plumbers. Service is of highest standard, I have had numerous jobs done over the years, and all completed in a satisfactory manner. All plumbers I have dealt with are friendly and have great interpersonal skills. The one time i didn't use jetset for an issue was a disaster with another company, so Jake who i have seen a few times, came out and gave me the best advice going forward with no fee. They are not the cheapest plumbers, but you get what you pay for and will not hesitate continue using them for my plumbing needs.
Always get three quotes
I was quoted $1423.40 to replace the shut-off valve on my unit. I was quoted 4-5 hours work. My son had a look at the valve, reached in and scooped 5 handfuls of dirt away from the tap and gave the top of the valve a wire brush. He used a socket to remove the connecting nut. I bought a replacement tap head from Bunnings at $8.00. Job done.
Thanks Tony from Jetset!
Well after my husband ran the lawnmower into the garden tap things went downhill in terms of making any further plans for a nice Saturday arvo! However the inconvenience of having to turn the water off for a couple of hours was made up by the prompt, efficient, friendly and totally professional service from Jetset plumber Tony. Problem sorted in under an hour on a Saturday afternoon. Thanks so much. Will definitely recommend you to family and friends!
Jetset completed my job in a good time, although it probably wasn't the cheapest around.
I was attracted to Jetset by their claim to have no call out fee. It's true, they don't! However, if they come to assess work needed and you dont go ahead, there is a $99 fee. To me, that amounts to a call out fee. In my case, the assessment cost $150. Something doesn't add up there. They can't give a price over the phone, but you really are stuck to having to use them no matter the price quoted, otherwise it is money wasted.
After the work, they offered a complimentary plumbing assessment which is code for, lets see what other problems we can find. I felt the upsell after the job completion was over the top. Just a suggestion....take it down a notch. I felt like I was being lectured.
Matt and Mike
We had serious issues with out stormwater system but are now really happy with the neat, quick and professional work of Matt and Mike from Jetset plumbing. In two days we have gone from overflowing to cleanly rectified. Couldn't be happier. Thanks guys!
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