Jetset Plumbing
Verified1,173 reviews
I am extremely concerned about the conduct of a Jetset Plumbing tradesperson, Jem. He attended my apartment on Friday, 30 October, to provide a quote and spent approximately an hour and a half there. During the appointment, he asked me out twice despite my making it clear I wasn't interested. He also attempted to initiate physical contact by… Read more
comparing his hand with mine, and I pulled away.
I was alone in my apartment and had invited him into my home for a professional service, not personal advances.
What makes this even more concerning is that he contacted me again on Saturday, the following day, after I had already raised concerns about his behaviour with Jetset Plumbing.
I have since lodged a formal complaint and made it clear that I do not want him returning to my property. This experience has seriously damaged my confidence in Jetset Plumbing and raised concerns about its professional standards and customer safeguards. Customers should feel safe inviting tradespeople into their homes.
I felt very violated, simply by asking for a quote. I was pressured into signing on the spot, and when the quote turned out to be an exorbitant amount, he stood over me, yelling at me to provide my details and insisting that he would sign me up for a loan. The whole experience was extremely intimidating and frightening. I felt very uncomfortable and unsafe.
Reviews with attachments
In Sydney, Adam did an incredible job exceeding expectations when he crawled under a tiny space to replace old sagging pipes. He was prompt and knew exactly what needed to be done so I was able to get back to work quickly. Very courteous and customer focused. Thank you Show reply
These two lads (along with the digger driver)did a fantastic job No complaints at all Show reply
I would not use Jetset Plumbing again based on our experience. We agreed to a quoted price for a stormwater job. After just one day of work, Jetset told us they had underquoted the job and wanted an additional payment to continue. The agreed scope had not changed, and no unforeseen site issue had been identified that would explain the additional… Read more
cost.
The plumber on site effectively gave us two options: agree to pay the additional amount, or they would stop work and leave. We could not accept this. If the quoted price could be increased on day one without any change in scope, we had no confidence that we would not be asked for more money again on day two, day three, or later in the job. We therefore did not agree to the additional payment, and Jetset chose to stop the work and leave.
What was particularly disappointing was how this was later characterised by their Operations Manager. We were told that we had “called the job off”. In our view, that does not accurately reflect what happened. We had engaged Jetset to complete the agreed scope for the agreed quoted price. We did not ask them to stop the original job. They advised that they would not continue unless we agreed to pay an additional variation amount, and when we declined, they decided to leave.
By that stage, they had already cut existing stormwater pipes and excavated significant areas of our garden. We had previously been told that they would “leave it better than it was” when the work was completed. Instead, the job was left unfinished, with disconnected pipework, open excavation and what was effectively a construction site in our garden.
On the same visit, we were also told that a stormwater pipe beneath our driveway was likely squashed and required an urgent repair costing approximately $10,000–$15,000. The explanation given was that they had run water for around 4–5 minutes and could not see water reaching the outlet.
We had tested the drain ourselves before Jetset arrived and saw water reaching the outlet within approximately 1–2 minutes, so we decided not to approve that additional work. We subsequently had other plumbers inspect the drainage and were advised that the proposed repair was not necessary.
Overall, these experiences seriously affected our confidence in both the advice and pricing we received. Being asked for additional money after only one day, despite no change to the agreed scope, and then having the circumstances of the job ending described differently afterwards was particularly concerning.
Based on our experience, I would strongly recommend obtaining an independent second opinion before approving any significant additional work, and making sure the quoted price, scope of work and circumstances in which variations can be charged are clearly documented before work begins.
Hi Tony, Thank you for taking the time to share… Read more
Keith came out early on a Sunday morning to fix a clogged toilet and found a huge tree root blockage in our pipes. He sorted it out, cleaned up the mess and kept me and my tenants well informed along the way. Highly recommended! Thanks Keith!! Show reply
Updated with 2nd Plumber's Report: Absolute malpractice. Engaged Jetset Plumbing on 20/04/26 for a blocked toilet. Their technician, Doug, grossly overstated the situation, skipped standard diagnostics, claimed my main drainage pipes had completely collapsed, and pressured me for a $30,000 pipe-relining job. They also charged me for a CCTV… Read more
inspection that I never received footage or a report for, and pre-charged me for a second visit by a "senior" re-liner that never happened, BEFORE they even looked at my pipes. On 13/08/26, I had an independent licensed plumber conduct a thorough CCTV inspection in my presence. They confirmed my pipes are 100% structurally fine and intact. Furthermore, they found that Jetset had performed unauthorized and non-compliant works that actively compromised my drains by dropping a piece of cast iron in the drains that they had cut out from the toilet stack. Avoid this company at all costs. I have formal complaints lodged with the QBCC and about to lodge another with the Office of Fair Trading. Fortunately because Jetset has refused a refund, the $1845.00 that was charged to my credit card can be claimed back under Merchant Fraud. Save yourself the legal work and don't use them. Jetset's has cost myself so far $3,445.00 from my savings for a single/simple toilet blockage !!! I also believe the blockage was cleared by heavy flushing prior to being quoted the camera and jet clearing.
I have since found evidence that Jetset Plumbing offer refunds if you take down your bad review and… Read more (+4 replies)
I recently had Jetset Plumbing come out to do an inspection of my hot water system as it was not providing hot water. This eventually led to a brand new replacement system, due to the extreme age and wear and tear experienced by the older system. I was very happy with Will and Andrew who both provided me with options for repair/replacement and… Read more · 1
made everything easy to understand. They were able to start the job within a few days.
I'm especially happy with the install of the new system by Andrew, Will and Dan, which looks great considering the tight space they had to work with.
Andrew also completed some complimentary inspections and minor works which I'm very happy with and appreciative of.
My only complaint would be that during the initial inspection, and during a call later on to the office a day or so later, no one could provide me with an estimated cost for a replacement system. I would have appreciated the opportunity to know beforehand, rather then finding out on the day of installation (which was originally booked for repair, despite me trying to ascertain a cost for replacement).
Overall I am extremely happy with the work. Jetset has also sent me a gift and a hand written card in the mail since the work was done, which is a nice touch.
Keith came out to Fitzgibbon and replace my toilet. He did a fantastic job. Thank you Jetset Show reply
Latest follow-ups
Well I thought they would demolish the backyard to fix the sewer blockage. No way. They re-sleeve the pipes with new technology and all done in a days work. Kye, Doug, Ryan, Jacob, Wyndom - we can only say that was a big effort, very pleased we got… Read more · 1
it all done at once, & the long warranty period is an asset. Old houses present special challenges but this team is up to it. Obviously no photo of the underground work. Cheers Dave B.
Follow-up · All the plumbing is going ok, no further work required.
Being used Jetset for around 10years now and happy with all services. Happy with all the guys that have come along and been obliging. Thank you Keith for today’s services. Show reply
Follow-up · The most challenging plumbing done at my home was renewing a leaking storm water drain internally without having to rip up the deck. Most impressive. It took a whole day but was worth it entirely. All services provided by the plumbers sent have been excellent.
Positive reviews
Our annual inspection was completed for relining of grey water pipes by Will. He found tree roots had pushed the end back and had infiltrated the pipes again. Without hesitation,Will honored the warranty and organised the relining to be replaced. Jacob and co cleared the tree roots and relined the pipes again without incident. Very happy with their service. Show reply
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We would like to thank Rhys Windom, Liam and Josh from Jetset Plumbing for their professional and speedy repairs to our bathroom piping. We highly recommend their services. Show reply
I had Ben and Taylor(Ben's apprentice) come to replace my Hot water system in Upper Kedron. I appreciate my requests being met. Very respectful, tidy gentelemen. I also appreciated a video Ben made explaining how to operate the system. Thanks heaps Show reply
Negative reviews
Extremely disappointed with the predatory emergency pricing and poor service. Our hot water system broke down, leaving my young family completely stranded with no hot water. Jetset Plumbing capitalized on our vulnerability, quoting an astronomical $5,300 AUD for a standard replacement of a Rheem 315L electric unit. Being in a high-pressure bind… Read more
with kids, we felt forced to sign.
I later audited the official trade supplier docket they used, which showed the actual material costs were just under $2,945 AUD. Jetset was charging over $2,350 AUD in labor alone for a routine 4-hour changeout—double the market standard on the Gold Coast.
To make matters worse, after stripping out our plumbing on Saturday, their electrician canceled. Jetset abandoned our family, leaving us completely stranded without any hot water for the kids across the entire weekend, yet they still refused to fairly adjust their heavily marked-up invoice. They dropped the cost to $5000, and said because of the electrician had an emergency, they will not charge for this Monday. So I had to pay over $2,000 for labour on a 4 hour job. ($500/hour).
The tradespeople on-site did neat work, but the corporate office's pricing practices and lack of care for a stranded family are unacceptable. If you are in an emergency, do your wallet a favor—call an independent local plumber instead.
Thank you for taking the time to share your… Read more
Terrible, $1000 to unblock drain( that was with pensioner discount) - should have been simple, hard sell plumber tried to convince us out whole Sewer line needed replacing for $30,000 … SHAME ON YOU!! 2 nd opinion plumber came out and said nothing is wrong with it !!!!
Thank you for your feedback. We are sorry to hear… Read more
I am writing this review now, because I have had professional insight to compare - by another plumber. I have had to get a new plumber to fix the same problem that Jetset plumbing were called out to do. That was a year or so ago and the cost of having Jetset out to do the toilet leak issue, was in excess of $1200. The cost for the plumber to fix… Read more
the same problem again (including the same “new part” that was apparently installed) was $260. Beware.
Thank you for taking the time to share your… Read more
Recent reviews
Shout out to Reece from Jetset Plumbing for completing an expert job at my house in Oxley today. Reece was extremely courteous, knowledgeable and clear in his advice on how he would resolve my plumbing concerns. He completed the work in an efficient and timely manner, and left each work area very clean and tidy. I was extremely impressed with… Read more · 1
Reece’ friendly and respectful customer service. I will happily use Jetset plumbing once again to expertly manage and resolve my plumbing issues. Thank you!
The Sydney employees.....Phil was lovely and very helpful with the quote. Matt and Reece who installed the water heater were efficient and helpful. They did a great job. Show reply
We’ve used Jet Set Plumbing for years now across a range of jobs, big and small, and have always found them professional, reliable and easy to deal with. Recently, we had an issue that Jem and Jack P went above and beyond to thoroughly investigate and resolve to the highest standard. Highly recommend, thanks guys! Show reply
Andy helped us out giving great advice on our hotwater system doing a full service amd explained proper maintinece to get better mileage out of it. Was also super super respectful of our animals and their special needs. Show reply
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Andrew did a great job clearing my blocked drains, finding a root problem. It was all cleared within the day with good service and explanation of what was going on and what he was doing. Show reply
Had Andrew from Jetset come out to do some work at my place and couldn’t be happier with the result. He was on time, professional, and explained everything clearly before getting started. The job was done quickly and the quality of the work was excellent. He left the area clean and tidy and made sure everything was working perfectly before he… Read more · 1
left. It’s hard to find tradies who take this much pride in their work these days. Highly recommend Andrew and the team at Jetset if you need a reliable plumber. Will definitely be calling them again if I need anything in the future.
I'm a single dad short on cash - who had a leaking and aged system in my toilet's cistern reviewed by JetSet's own David Pavihi in Sydney. He turned up, was polite and listened. He looked at the situation himself, took me through a number of potential fixes, some quite expensive - but respectfully offered me a less costly solution noting my… Read more · 1
situation. He then delivered that solution (which worked) quickly and without fuss. I'm very happy with this outcome.
Highly recommend Jem and the team at Jetset Plumbing. We had a cracked underground stormwater pipe repaired. Jem clearly explained the options, including relining versus replacement under the slab, which made the decision much easier. He also took the time to explain the QBCC requirements to ensure everything was done properly and above board.… Read more · 1
Ryan, Tyler and Scott were professional and left everything very clean after the job, and Liam in the office was very helpful in organising the appointments. Great service from start to finish.
We had Dan come and install new hot water system, and new toilet cistern replacement ,advised us of all costs, and scope of work, took old system away, very polite and knowledgeable , a great service, would recommend Show reply
Dlyan at jetset plumbing was a professional and caring young plumber, he left no mess when the job was done, I would recommend him to my friends. Excellent work. Show reply
I recently had problems with leaking taps in the kitchen and garden taps. I contacted JetSet Plumbing Tempe to obtain a quote. Phil from JetSet Plumbing was great! He provided different options and advice. Phil was very friendly and provided great advice. The job was completed with no issues. I would highly recommend Phil from JetSet Plumbing. Show reply
Excellent service by both Rhys (Howie)) & Kye. Polite, competent & efficient. Price as quoted and reasonable. Definately 5 star and would recommend to anyone. Leon Show reply
Thank you for bringing this to our attention and… Read more