Dreame Aqua10 Ultra Roller

Love this product even when it has its moments and gets stuck in places it’s not been under before. lol disappointed though it doesn’t vacuum my muscle mat as it’s too soft. Show details ·  1

I ordered the Dreame Aqua10 Ultra Roller directly from the Dreame website on 24 November 2025 for $2,299 AUD, expecting a premium, reliable machine for that price. It has been the opposite. The unit developed a fault within weeks and then spent 3 months in repair. When it was finally returned, it broke down again after only a few uses. So roughly… Read more

seven months after ordering a $2,299 robot, I have a machine that still doesn't work reliably. The support experience has compounded it. Communication has been slow, and instead of resolving the fault, the ticket was simply flagged to be closed while the product remained broken. For a flagship robot at this price, this isn't acceptable. A $2,299 appliance should be dependable, and when it isn't, the repair/replacement process should be fast and the support proactive — mine has been neither. Under the Australian Consumer Law a recurring fault like this on an expensive product is a major failure, which gives the consumer the right to a refund or replacement, and that's what I'm now pursuing. Based on my experience I can't recommend the Aqua10 Ultra Roller or Dreame's after-sales service. I'll update this review if and when it's properly resolved.

Service is great. The tech is amazingly clever. So many options for different circumstances. Will even find my dogs in the house when I'm out :) I have two long coated dogs and it chokes a bit on carpet if I leave it too long between sessions. I love it. Show details ·  1

Nothing but issues with software. The roller scratched our newly laid timber floors so we now have track marks and turning circles along our entire 120m2 flooring. Customer service is poor and IF they reply you discover they only provide a replacement warranty for 30 days so if you spend time troubleshooting you conveniently waste time and go past… Read more

the 30 days. It absolutely does not like thick pile carpet, rugs or rugs that are near to walls as it will continually get stuck between the rug and the wall and then sit idle all day bc it does not know how to reverse (you can’t reverse it manually with the remote bc it’s a safety issue apparently).

My Dreame Aqua 10 Ultra Roller vacuum cleaner has been problematic since the day it was purchased. It was originally not dispensing detergent into the wash water and was leaking water onto the floor during the mop washing function which caused mould buildup under the machine and on the timber floor. The warranty repair process with Dreame was very… Read more

frustrating with 36 email exchanges. After requesting a full refund or replacement which was denied I was finally instructed to return the faulty product to a repair facility for "inspection". Once I notified Dreame that the item was posted all meaningful communication ceased until I was informed by a courier company some 4 weeks later that the machine was on its way back to me. On return the vacuum is still leaking water during the mop was cycle after "repair" and I have had to move the base station onto a tiled area to save the timber flooring from further damage. The vacuum now has trouble returning to the dock, requires intervention everytime it performs a cleaning cycle, regularly gets lost and wanders around the house for no reason while the battery goes flat. The amount of time spent dealing with these issues relating to this machine negates the time saved and it might just be easier just to revert to cleaning my floors manually. To sum up if you are unfortunate enough to purchase one of these products and require warranty service from Dreame you would be better served to take the equipment back to the place of purchase. Personally, I will not be purchasing another Dreame product as this vacuum is not fit for purpose and thier customer service was unacceptable to say the least. My previous Robot vacuum was an Ecovacs Deebot which gave years of reliable trouble free service.

I feel my house is so much cleaner since using the aqua 10 ultra roller robot vacuum cleaner. Love it. Show details ·  1

It took me a while to set it up. Love the job it does and the fact that it can get up a ledge. But changing the program is not straight forward Show details ·  1

Ticket #OLVQWZL69KJ Dead on arrival. Zero quality control and painfully slow customer service. I purchased the Dreame Aqua10 Ultra Roller right before the Easter long weekend, and it was completely non-functional straight out of the box. A brand-new product being dead on arrival shows an absolute lack of factory quality control, which immediately… Read more

caused me to lose trust in the brand. Unfortunately, dealing with Dreame Australia’s customer service has been even worse than the faulty product itself. There is no direct contact number, meaning you are forced into an agonizingly slow, days-long email chain just to get basic answers. I returned the faulty unit on April 7th. It took days of fighting just to get them to process a replacement, which is the bare minimum legal standard under Australian Consumer Law, not some special "offer." Even after they acknowledged receiving my shipping address and promised to send tracking details immediately, days have passed with absolute silence. I have been without a working vacuum since the day I bought it, and their team clearly has no sense of urgency. If you expect a working premium product and reliable support when things go wrong, look elsewhere. I strongly advise against buying from Dreame.

Love Dreame. Never need to hand mop my floor. It’s fantastic. Cheaper and better than a cleaner. Show reply

Very easy to set up and manage. Very detailed app and leaves the floors perfectly cleaned. Show reply

Have not received my product yet and no customer support to speak directly too

Product went on sale straight after purchasing, showing products true value. Requested refund for difference. Extremely poor customer experience.

Just an amazing machine - its like we have a cleaner come in whenever it is used! Show reply

My floor has never been so clean! Fast and efficient. Show reply

Mostly amazing! It does have a lot of trouble going up the 2cm rise to the bathroom so I have to manually pick up and place down when it should be able to do it itself.. Also when it uses the sweeping ‘arms’ it shoots the crumbs all over the place where its already vacuumed so that’s a bit annoying Show reply

It did a great job on our dusty floors - after the second clean the floors were perfect. I have two of them one on each floor. They do require a little more attention than I expected but on reflection I think it would be reasonable to expect small items to get caught in wheels and filters needing cleaning . Overall I am very happy. Show reply

I am so wildly underwhelmed by this product. I considered 1 star. There’s virtually no setup or training info so it’s up to you to go looking. It requires a serious commitment of time to set it up properly if you’ve never have a robot vac. Biggest issues - it SO SO SO SO SO loud. Nit possible to watch tv and have it on. The battery life if… Read more

appalling - can’t even vacuum only half of my downstairs apartment and has to go and recharge. Its robot sensors leave HUGE missed areas and also are not methodical. Very disappointed and would not recommend. In fact - wish I could get my money back! Seriously is that an option!?

The Aqua10 is a very good vac/mop robotic cleaner and along with the app desires 5 stars. However, the lack support for obtaining the consumables such as bags, mop rollers etc is non existent on the Dreame website. Hopefully they are working to remediate this as the lack of replacement parts is a major concern when spending a significant investment which may become unusable if replacement consumables are non existent. Show reply

The customer service misled and lied to the question of if the product is on the said promotion just to lower the price after I purchased. Under the consumer law this is contestable as sales misconduct as Dreame show no respect to own the mistake.

Despite claims on the website this vacuum can cope with pet hair, it definitely can't. The roller fluffer needs to be constantly cleaned as pet hair gets clogged around it's mechanism which has to be pulled out with tweezers. The washboard has to be cleaned daily as it also clogs up with pet hair. My machine is just over a month old, and now the… Read more

dustbin won't empty as it is obviously clogged somewhere. Customer care is also woeful. I have asked how to send the vacuum back for a refund via email and as yet have not heard back from the company. This is seriously the worst robotic vacuum/mop I have ever had.