Dreame L10 Prime
VerifiedMPN: RLL11GC31 reviews
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I originally bought the W10 model which failed after a few months. After over a month of trying to liaise with Dreame they finally sent me a replacement L10 prime. The replacement was working great but within 18mths it now won’t mop. Dreame have been abysmal in their customer service again and won’t help me because the warranty period doesn’t… Read more
reset with the replacement. This robot wasn’t cheap and I’m so disappointed and frustrated they can’t deliver a product that lasts long enough to be worth the money. Don’t buy from Dreame. Find a company you can call and who makes a quality product worth the price tag
Best purchase ever!! – I love my new robovacuum! He deserves a name as he really is an amazing! Sweeps and mops up after himself. The best investment! Initially purchased as we have a tiled floor and a big indoor/outdoor dog who malts a lot. Great for animal hair! I like how you can change the settings for moo pad to deep clean or daily mop. The app is great to keep an… Read more
eye on progress. It also messages you when finished or if you need to refill your tank. Or if he gets stuck. Our son left a Wii cord on the floor which got wrapped up inside the vacuum. He just stopped, notified us and once we unravelled the cord he continued on his merry way. Best purchase ever!
Happy little robot – The product is wonderful and extremely clever. However, there is no manual and there appears to be no manual for this model on the internet. The online manual for a similar model is hard to follow and goes to quickly. We are ready to buy another one for our other house. Show reply
Love my Dreame – My Dreame is the best purchase ever!! It does an amazing job and so easy to use straight out of the box. Show reply
Excellent home helper – Great value vaccum and mop robot. Got on sale for $1,000 and does everything comparable robots do for high $2,000. Love the auto mop clean and dry function. Can program to clean throughout the day when your working so you come home to a beautiful clean home. I would highly recommend this product. Show details · 1
Dreame L10 Prime, yes I'd buy it again – Impressive little device for the price, does everything I need and more. One thing the app is a little clunky and attempting to set No Mop zones in the small interface view results in the vacuum believing it is in a No Go zone and stopping Show reply
Single mums BEST FRIEND – Completely obsessed. As a single mum with two young kids this has really helped ease the load! Show reply
Works well – It’s great to have a machine that does the work for you - works very well and so far I’ve had no problems. Show reply
Issues after 2 weeks.Terrible customer service – The unit had issues out of the box and then had a failure after 2 weeks of minimal usage. Dreame will not assist with replacement nor return to manufacturer for repairs. Next to no after sales service.
Hi Gavin, we are sorry to hear about the issues you have… Read more
Haven’t received – Keep getting these reviews haven’t even received my item ready to request a refund been 6 weeks !
Hi Jo-Ann, we're sorry to hear that you have not received your… Read more
This is perfect – Great robot highly recommend if you have a busy life or kids. Cleans extremely well. Mop is great because it self cleans. Show reply
This is such a time saver!! I’m so happy – I love being able to put Dreame to work while I get on with other things. The suction is efficient and the mopping does a great job. I can’t find fault, it does what it’s meant to. Totally recommend! Show reply
Excellent robot vacuum – Love my vacuum! Does the best job cleaning my wooden floor cleaning after my dog comes in. Cleans all the hair and mops beautifully! Couldn’t be more happy, don’t have to get tired mopping my foor. Highly recommend it Show reply
Find out how Dreame L10 Prime compares to other Robot Vacuum Cleaners
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Better than I imagined – Fantastic little machine. Does a great job of cleaning my floors. So though -winds in and out between my dining chairs. The colour of the waste water shows it’s doing a good job. Love the app. Highly recommended this vacuum and mop cleaner. Show details · 1
Dream robot vaccum and mop – Made life easier. Good suction power wish I had bought this a year ago. Show reply
A very dependable cleaner – It’s so convenient and efficient. I love my Dreame Bot L10 Show reply
This is perfect! Can’t live without it! – Don’t know why I waited so long, very quickly my Dreame has become an important part of my family! Floors are spotless, it manages in my huge house and I love coming home after it’s finished and not having to do anything. Love it! Show reply
Have waited over 3 weeks still not received – Very disappointed Spent alot of money on this cleaner Over 3 weeks and still not received Spoke to customer service twice with no resolve. Not impressed
We appreciate the feedback, Tracey. Upon checking, you have… Read more
Great invention – We have only recently purchased our Dreame and already it is showing its worth. Having clean floors all the time without the drudgery of doing it is definately worth the outlay. We are looking forward to a stair climbing model! Thanks Dreame. Update on the product. We have now been using the robot vacuum and mop for about 18 months. While it… Read more · 1
still works well, it does have a problem with the mop pads coming off during the cleaning process due to the "velcro" holding the pads on wearing out. Unfortunately, Dreame don't offer the pad holders as a spare part and they are impossible to contact regarding spare parts. It seems like, once the product is out of warranty, the customer is on their own which is disappointing.
We love Wilma – Our newest family member, Wilma (that's what we named out Dreame-bot) has made a huge difference to our lives! Even our dog is getting used to her! I don't know why we waited so long to get one, but I sure am glad we have one now!!! Highly recommended! Show reply
Easy use – Love my drama l10. Come home and floors are clean. We have a border collie and there is no problem with picking up pet fur. Saves me a lot of time. Show reply
Handy House Cleaning – This robotic vacuum cleaner & mop does a brilliant job. It is easy to set up. Soon maps out all the rooms and you can then partition the map identifying each room. The user manual can be improved upon. If you need help however an email to the seller will get you a prompt response with a good explanation of what to do. Bought this in August with… Read more · 1
the $400.00 reduction in price. A week later it was offered at a $500.00 discount for Father’s Day. I sent the seller an email regarding this and they promptly refunded me $100.00. This is a great display of customer relations.
Find out how Dreame L10 Prime compares to other Robot Vacuum Cleaners
Know better, choose better.
Good, but not perfect yet – The robot cleans well. Impressively well. But the downside is the app is still not that user friendly and the daily maintenance requirements of the robot. It needs its (tiny) bin emptied daily. The waste water and clean water need to be emptied and refilled each use. It’s pretty gross not to wash the mop pads after cleaning bathrooms and toilets… Read more · 1
especially given it’s cold water with no detergent. On top of that you have to get down and regularly clean the mop washboard which seems to get disgustingly dirty surprisingly quickly. Also there are no spares of anything and these are very expensive to buy. So you can’t just change the mop pads and put the others in the wash.
Good idea, faulty machine, non existent customer service – Purchased Dreame L10. Huge problems with mapping. Sometimes shows the machine outside the house. Main problem is that five or six times each clean the machine stops and reports it is stuck even though it is in clear space. The company phone number is blocked. I have made contact through email and provided detailed information on proof of… Read more
purchase, machine serial number and video of the fault. I have received a number of responses from different (bots or people) each asking me to document the problem again. Their chat line has been taken off line. If I did not have a physical machine in my posession I would think this is a scam operation. The machine could be very good if it worked but I cannot get to that position. DO NOT BUY A DREAME ROBOT VAC.
Hello Colin, we truly appreciate your feedback.… Read more (+4 replies)
I love it, I cannot understand why I have lived without it for so long – It's amazing, it mops the wooden floors and tiles with ease, vacuums and cleans both the rugs and carpets without an issue I love it Show reply
Best purchase ever – Only down side - I wish it used hot water to mop. Instructions are not very detailed - I’d love more guidance on how to optimize its use/.
Dreame L10 Prime Robot Vacuum Cleaner - Fantastic purchase! – We bought our L10 Prime Robot at the beginning of July 2023. We have carpet, bamboo flooring and tiles. We also have a large rug. I’m happy to say that the L10 Prime sweeps and vacuums all surfaces extremely well, and it has no problem going up and over the rug. We haven’t used the mopping function yet, but plan to do so. We empty the dust… Read more · 1
bin after a full house clean. It’s quick and easy to do. I have programmed Shortcuts for individual room cleaning, which I find very useful, but there are only 6 Shortcuts available to programme. A few more would be a great addition. However, you can go into the map and click on an area, and that acts the same as a Shortcut. Overall, we are extremely happy with our purchase and recommend the L10 Prime. Much easier than dragging a vacuum cleaner around the house!
Great Hardware, App Needs Improvement – I am genuinely appreciative of the self-emptying and self-cleaning feature of the Dreame L10 Prime. It's a game-changer, especially for individuals with disabilities, allowing for a hassle-free cleaning experience. However, the app could do with some improvements. The inability to set "no-go zones" with this model is a significant drawback.… Read more · 1
Instead, I find myself setting multiple cleaning zones just to exclude a specific area, which isn't user-friendly.
Additionally, the daily cleaning schedule doesn't allow cleaning within a specific zone. The robot determines the definition of a "room", and in my case, it merged all tiled areas into one room. This makes the scheduled cleaning not very functional for me, as I often find the robot stuck somewhere when I wake up.
Overall, while the hardware seems promising, the software could benefit from more flexibility and user-defined settings.
Sack your cleaner! – This robotic vacuum & mop is THE BEES KNEES! I am absolutely in love with ours! Cleans really thoroughly & is whisper quiet! Best investment Iv made in cleaning goods ever! Iv recommend this to everyone I know! Literally a dream come true! My house is sparkling 24/7 Show reply
Next Level Cleaning – It vacuums, it mops, it cleans itself, it saves you time, it does multiple levels! Show reply
The best Vaccum + mop cleaner – It’s really good and helpful Machine, I’m never sweeping the house and moping again Show reply
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Hello Chery, we appreciate you sharing your… Read more (+2 replies)