Dreame L20 Ultra

Our 18mth old Dreame vacuum cleaner / mop battery died and we had to send the whole unit away to get it fixed. This was in Nov 25 and despite regularly following up with the dealership, they cannot get an answer, battery or replacement unit now 3… Read more

months later. We have had to resort to vaccuming our floors and mopping our tiles which defeats the purpose of buying the unit in the first place. Our unit will also now most likely run out of warranty before we get it back. I am now wondering why I spent over $2k on this vaccum and mopping system.

Terrible – If I could give zero stars I would. After purchasing this machine in 2023 the mop function didn’t work from the get go, after multiple dealings with online support, it fixed it temporarily but next time I tried to use it same issue. In 2024 I was finally able to send the machine back under warranty and they returned it to me with no communication… Read more

whatsoever - not even to say it was on its way so I returned home to find my $2500 machine on my doorstep in plain view from the road and the Problem was still not fixed. After multiple back and forth s it was sent back again under warranty when they finally agreed to replace it. Kicker is, the machine was now discontinued and they offered to replace it with an older model. What an insult. I wasn’t going to accept this and they finally agreed to replace it with the x40 ultra. This is now December 2024. I was assured I would receive a working machine prior to Christmas. Not surprisingly Christmas and new years comes and goes with zero communication, so once again I call to find out when I’ll receive my replacement machine. Now I’m told they sold out in the Christmas new year sales and won’t be getting more stock until end of January. Once again no further communication and no machine, now it’s mid February and I’m being told upon calling and online chats end of February. I’ll now be surprised if I ever see my money back or a replacement machine, do not purchase from this company - the customer service is the WORST I have ever experienced and even if I do get the replacement - I’ll never get to enjoy it due to the ridiculous experience I’ve had dealing with them over the past almost 18 months.

An All-In-One Solution with a Tantrum every so often – Summary My significant other wanted an all-in-one solution but never a robot. One day after walking into a Harvey Norman store, we looked at things, like we all do and soon enough, we saw this and thought what on earth is this thing. Looking at the price, I thought, sheesh that is a lot. But as significant others do, the glimmer in the… Read more

eyes... I soon would find out that we needed one....<sigh>..

Anyway, luckily this was on sale before June 30, 2024. And based upon the value proposition, we were all quite overwhelmed with the exception of one thing. That it didn't come with the plumbing kit, which is a product sold separately on Dreame's website. Something of course we will definitely sought after at a later point in time.

We have been using this along with the application, using it to map out the floor plan from its LIDAR scanning capability. Set up the programmed cleaning modes amongst other interesting features we have yet to explore fully.

Packaging This comes in a massive box, which upon purchase from Harvey Norman in Fyshwick; I had to drive to the loading dock and when it came out, it was literally about the size of a bar fridge. And I struggled to put it into our car which required a time-consuming amount playing.

So if you are planning to buy a Dreame branded product, you might need to aware of the fact that this item is huge, so either a Ute or a larger SUV (not the medium sized ones); or cop the delivery charge instead.

Once you get it home and open it up, you're presented with neat packaging, almost like a Dyson experience.

Pros (+): - large battery life (60 minutes) - onboard LIDAR and Camera system (can remote connect to the robot) - many cleaning modes - cleaning exclusion zones (requires skill as well as trial and error to get it right) - detachable mop pads - vocalised robot processes (e.g. Activing cleaning mode, Charging) - comes in many languages you can customise to suit you and/or your household; - has relative object avoidance... to a certain point - can be connected to your smart home/office automation network (e.g. Google, Alexa) - can change the sound in which it makes and especially where cleaning modes are concerned. You can program it to undertake quiet cleaning while you and your household are sleeping. - the robot comes with built-in lights so that it can see where it is cleaning

Cons (-): - If your premises contains obstacles, the robot performs a great job, but things like electrical cabling and wires, it does get stuck. - Continuing from the above con, the robot, if you're using a mop mode which takes on the mop pads with it. It can cause the robot to dislodge when it comes in contact with any object it can't overcome.

This results in a disruption to the cleaning process which causes the robot to go offline. Which you as a human being will have to go and reattach the mop pads to re-establish connection to the base station and cleaning mode.

Conclusion In the wild world of household / office cleaning this thing does it almost all, other than the negatives upon what was mentioned earlier.

Do you need this thought? This is not cheap and if you do have the resources, I would at least try out the cheaper alternatives out there. Especially for a vacuum and mop solution in one but in this instance, this model can be plumbed.

What this means, is that the plumbed solution refills the white water container and drains the dirty water it collects without you as a human element ever needing to touch it every so often.

Pretty happy – Being a fresh release product was always a bit of a risk especially with the price tag of the product. It’s taken a few months to nut it out and get it working to its full potential. Setting the cleaner to customise cleaning is where you get the best results and it’s pretty cool you can change the settings for each room. It’s great that it goes… Read more ·  1

right up to the skirting boards as well. Depending on how often you get it to clean through the week and the type of clean it performs it’s nice to not have to top up and empty the water after every clean.

Only down fall. When you select the cleaner to mop everything first and drop the mop pads back to the station to go and vacuum to carpet areas. When the robo cleaner comes back to the base station sometimes it doesn’t attach the mop pads back on properly and won’t then go into the base station to charge or empty the vacuum container.

Make sure the flap on the back of the cleaner where the vacuum container gets emptied isn’t stuck. Otherwise won’t empty and the vacuum container on the cleaner doesn’t empty into the base station.

Pretty expensive piece of equipment. But all in all if it last for years n years, than it will be worth it.

Great little Robot Vac and Mop – Impressed with this robot vacuum and mop. Does a great job with both vacuuming and mopping. We have 2 dogs that live inside, no problem. Doesn’t entirely do away with either but always clean enough to maybe vacuum once a week with a purpose built vacuum. Show details ·  1

Brilliant Machine – My L20 Dreame Ultra is brilliant, we brought another brand before this one and it was horrible it was like a drunk running into wall. Our machine will struggle backing into the station to clean pads or empty dust anyway it does make it back to finish task however, besides that the Dreame is so accurate with mapping and getting into tight spaces… Read more ·  1

and completely it’s task with ease and plenty of battery life left over. We have floating floors, tiles and floor mats and this machine will automatically stop mopping and start vacuuming the mats, it will also adapt when the environment changes without having a brain fart. Thank you Dreame team for this wonderful product

Malfunction – After working correctly for about 8months, my Dreame suddenly failed to detect floorboard so only vacuum but not mop though instruction is “vacuum & mop”, it also failed to recognise wall edges so the mop won’t extended. Following the advise from Dreame support, I have to reset to factory setting, redo mapping. It recognise edges now but still… Read more

can’t differentiate carpet and floorboard (cleaned sensors many times). A bit worries…. I bought the Dreame Jan 2023, I think it has 2 year warranty, right?

Warning. Very expensive mistake – This was a very expensive purchase, and the machine cleaned beautifully......until it is was faulty, which didn't take long, and has to be repaired by Dreame! The customer service is beyond horrendous! Bought in January 2024 and stopped working in September 2024. Took forever for the machine to be collected, well over a month since warrantee… Read more

ticket was created. Eventually the status on the warrantee repair page was changed to "Replacement Sent". No communication to me. This was over 3 weeks ago and have not heard a thing from Dreame. I have queried this many times and all I get is a Sorry for the inconvenience and tracking details will be sent as soon as they get it message. How does this take over 3 weeks?? We have tried being patient but this in now beyond ridiculous. Never have we experienced such poor service. Where is the machine? No communication. This all started on the 11th September. We are disappointed in this expensive purchase, and also embarrassed to have recommended this machine to family and friends, with some of them buying it on our recommendation Looking at the reviews here we are not the only ones experiencing this terrible service. I am now so worried that WHEN and IF we eventually get a machine back, how long will it take before we have to go through this again?!

Faulty machine – Only worked for a few months. They say it needs to go in for repairs but only update me when I contact them and still have not sent the details to send my machine off. Customer service is disgraceful. Do not recommend. Show details

Terrible customer service – Whilst the initial couple of months with the vaccum were great - we ran into problems with the product very early on and the process to repair or replace the product has been an absolute nightmare. We have been waiting over a month for the product to be repaired.. even getting the customer service to answer our query in the first place took a… Read more

long time. Now, we have been waiting for a month since we sent the product for repairs and haven't heard anything back despite trying to call the customer service a number of times.

3 Months and still not sorted – Stopped working within 9 months. Contacted customer care which created a warranty ticket and nothing has happened since, been for a month with no communication from them. Do not buy this as there is no after service. Very expensive mistake. 3 months on and still no working machine. I want my money back. Pathetic customer service. Show details

Disappointing Experience with Dreame L20 Ultra Vacuum and Customer Service – I purchased the Dreame L20 Ultra Robot Vacuum and Mop Cleaner with high expectations due to its advertised capabilities and the reputation of Dreame products. Unfortunately, my experience has been deeply unsatisfactory, highlighting significant flaws in both the product and the customer service response. Issue Summary: After just six months of… Read more

use, with diligent maintenance on my part, the vacuum started leaking water continuously from the tank, even when the mops were not installed. This issue led to a perpetually damp environment around the docking station, attracting bugs and creating significant hygiene concerns—particularly alarming as I have young children at home.

Despite multiple videos and photographic evidence submitted to Dreame, clearly demonstrating the malfunction, the resolution process has been frustratingly slow and inadequate. The customer service team, while polite, has not provided effective solutions. They suggested a factory reset and reconfiguration, which did not address the core issue. Their proposal to send the unit back for assessment, without offering a temporary replacement or immediate refund, only added to our inconvenience.

Customer Service Interaction: The response from Dreame's customer service, including the registration for a Return Merchandise Authorisation (RMA), has been underwhelming. The process required to even initiate a service request was cumbersome and not user-friendly, with limited options to accurately describe the fault and restrictions on how much evidence could be uploaded.

The proposed solution of sending the unit back for further assessment, without a guarantee of a swift resolution, is unacceptable given the clear evidence of product failure. It's been over two weeks since the initial complaint, and the lack of urgency or an effective interim solution has only compounded our family's distress.

Overall Experience: I am incredibly disappointed with the Dreame L20 Ultra's performance and the subsequent customer service. For a high-end product coupled with a three-year warranty, I expected much more in terms of product reliability and customer support. The experience has significantly eroded my trust in Dreame products, and I am considering switching back to Roborock, whose products I have used previously without such issues.

I hope my experience serves as a cautionary tale for potential buyers. It is crucial that a company not only ensures product quality but also backs it up with competent and responsive customer support, especially when the product's failure impacts the health and well-being of its users.

Way way way better than ecovacs x20 – I had the ecovacs x20 and I ended up returning after 6 months due to to so many faults and so much noise. I then got the dreame l20 and it is 100 times better than any ecovacs I have ever got. It has never got caught anywhere and I haven't put any exclusion zones. Only thing is it consumes alot of water but I'm about to buy the auto fill and empty water off aliexpress Show details ·  1

Make sure to tell them not to send by border express – I have ordered it on 11 June but as of today 1 July I have not received my vacuum, delivery company (border express) has lost it ,this is what dreame is saying and now I’m waiting for other to be delivered , when I will use if I got , I will edit my post.

Easy Easy Easy - Value to Life – Easy set-up, fast mapping. App extremely easy to operate, giving me so much more time back in my day and life balance. 100% recommend Show reply

A really good, thorough unit – Its surprisingly good - but you would expect so for the price. I was not sure what to expect - but did some research and this one came out on top. It navigates obstacles very well and its cleaning process is very customizable and I have been impressed by the cleaning outcome. It does need more options in terms of how often it empties its dust… Read more ·  1

box (e.g. by square meters cleaned - like the mop) - it fills up quickly (mainly because it cannot fill effectively) particularly the first couple of trips that it does and if you have pets. The camera and cruise function is also, surprisingly useful!!!!

Best buy of 2024 – I love this robot. I have 4 pets so my house is basically heavily soiled with pet hair. Ever since I have this Dreame L20, my floor is almost squeaky clean. I only need to maintain the robot once a week, deep clean my house once fortnightly especially corners. Show reply

The best robot vacuum – The best robot vacuum ever. Fast, cleans well and easy to use. I am very happy with this machine. It has become my right hand at home. Mapping was easy and accurate Show details ·  1