Drummond Golf

Obtianed a Quote over the phone to get a club cut down and re gripped. 29.50 was the price so said I would be up that afternoon. Saw a young fellow and selected a grip iny price range of the $29 .50 and they porceeded to do the works . He came back… Read more

and said that will be an extra $10 .00 because it is a graphite shaft and the guy doing the repairs will have to use a mask. ( I kid you not). We said that is not on ,as wearing a mask is part of their PPE attire along with glasses , gloves etc. So with in 2 mins no more club cut down new grip installed and job done. NOW IF THIS IS A NEW SELLING TECHNIQUE OF DRUMMONDS THEY WILL HAVE LOST ME. !!!!!!!!!

i THEN PROCEEDED TO TELL THE YOUNG THAT WE WERE ALSO MEMBERS. WELL , MAY FOR NOW.

IF THESE ARE THE NEW PRACTICES OF UP SELLING FOR THEM THEN THEY HAVE A LOT TO LEARN .

Unfortunately I didn’t have a good experience getting my clubs from Drummond Buderim. I regret not looking at the covered ones when purchasing and when I took them for my first lesson, there was a dint in the Driver. Took them straight back as under… Read more

warranty but refused saying I had dropped them. Which I hadn’t. The shoes which I paid $200 for were useless as was told they would stretch. Not so and gave them away. I feel the whole interest was not on me being a customer. Never really spent time with the buggy setup and struggled for awhile with it. I have never returned to the store and don’t recommend it to others. I must say the Melbourne office was more obliging and I received a new Driver.

Drummond Golf Preston is brilliant. The customer service is second to none. Doug and Christopher went above and beyond. I had a broken brake cable in my click gear buggy. It was fixed the next day. For all your golf needs Drummond Golf Preston is the best Show details

M husband prior to his passing was a customer of the Osborne Park shop in Western Australia. To commemorate him his friends are doing a tour in his name. I needed 8 shirts all the same in various sizes for them to take. Not easy after end of year sale. These men were amazing and went to great lengths to get these shirts for me in a very short… Read more

period of time. They were amazing and I will be forever grateful. As a consequence I have notified all the groups he played with and also the club he was attached to to give them their complete loyalty. Thank you and I will never forget what you did. Lisa

Outstanding customer service and a great range of gear – We received excellent, attentive service and advice from Chris at Drummond Preston. The fitting for clubs involved a thorough look at how I swing, ball flight etc then an informed guide to the most suitable clubs within my budget. Chris gave advice and pointers for my swing, and explained the science behind my particular results. He respected my… Read more

budget and also pointed out good bags and buggies that we could afford. Thank you for such a positive experience and a great selection within your store. All staff were attentive and aware of their customers.

I was in the Osborne Park store and all I can say they prey on non golfers who think they can hit new clubs further by putting them on their simulators. I’m a low single figure handicapper and I know approximately what it hit. I hit a 7 iron around 150meters but on the machine it is 170 meters. I have a Ping g430 3 would which I hit 210 meters… Read more

on average off the deck. I tried a 7 wood and it was telling me I was hitting it 220 meters. This has happened a few times there I once tried a 2 iron what I did buy from someone else but there it was saying I hit it 240 meters. I’m 55 years old and no way I could hit an iron that far. Yes they have a good range but there sales tactics are so wrong in trying to fool us that you will hit it further by jacking up there simulator

Poor service – Visited Carnegie (VIC) store a few hours ago. Three staff on duty. No other customers in the store. I spent 15-20 minutes browsing racks and no one made any attempt to serve me. I selected some items and took to change room which was messy (old tickets on floor, empty hangers on racks). As I was using a Gift Voucher I continued with my purchase… Read more

and when at the desk I said “it’s self serve here “ - no response. One of the staff was on computer playing solitaire. Sales attendant was polite and efficient but not enough to make me ever return.

Golf Balls Unavailable Online – Went online to buy some golf balls, tried Srixon Q Star Tour no stock, tried similar for Taylormade then Titliest all no stock. Tried to validate my Drummond Membership number to register and it just kept spinning. As I have gift cards I need to use Drummond Online as there are no stores local. Extremely poor experience.

Booragoon store. The staff are great and offer very practical advice. They are happy to help you make the right choice and aren’t pushy to get a sale. The manager Mark goes out of his way to help and gives you the best possible price. A great golf store and is always my first choice to go to. Show details

How can they show discounts without showing prices? – I was looking for a golf bag at the Burwood, Victoria store. They were all marked with 10% and 15% discounts, but no prices were shown. That really bugged me. I was there for five minutes looking, and the staff ignored me. I drove to The Golf Clearance Outlet in Oakleigh ... prices on everything and very helpful service. I'll not waste time on Drummond's again. Show details

Disappointing – Drummond the disappointing. For the second time I have been bitten. It will be the last. I looked for a brimmed hat on your website found one I liked which was not available online so I went to your closest store, a thirty minute drive, then thirty minutes home. Looking looking then asked a staff member where they were. He pointed out three… Read more

brimmed hats. None of which was the one I wanted. He said that’s all they had,I mentioned that on the website it said available in store. He replied that head office look after the website they wouldn’t have more brimmed hats until a new shipment arrived. I have two issues. One if it says a product is available in store, why isn’t it? Two, we are not half way through summer and they only have three brimmed hats available. That is ridiculous. As I said, this isn’t the first time I have experienced this but it will be the last. I will not be visiting Drummonds website or store again. Ever.

Customer service – Purchased a gift voucher on line and l incorrectly listed the wrong postal address. Your telephone staff were the most helpful and considerate people to deal with and my error was quickly and efficiently resolved. Very grateful and relieved. Jennifer

Customer Service At it's Finest – Booked in for club fitting with the store expert. For someone who usually buys stuff straight off the shelf, I was extremely impressed with the service I received. The fitting took around 40mins all up and we had a thorough look at how I swing, ball flight etc then made the custom clubs accordingly. I had no idea the science behind a custom set… Read more

of irons, but the fitting expert explained what and why we're doing things. He didn't try to oversell me. I told him my budget he respected that.

I highly recommend going to see the staff at Drummond Golf Cannington if you want an easy and memorable retail experience.

Men’s and women’s clothing – I just visited Drummond golf at Kotara and nice to see their men’s clothing is looking a lot more modern. Would love to see a big improvement on the women’s range, a lot of younger women playing now days and clothing choice is very limited. Show details

Never by from the online store – This mob will never accept responsibility for their mistakes. They always try to blame the buyer when something goes wrong with a delivery that gets returned dfue to what they say is your fault for giving an incorrect address. They used to be a good outfit to deal with, but sadly after many years dealing with them, no more, you just cant trust them.

Disappointing – I ordered 2 clubs and was told they would be at the store in 5 days because they don't have trouble getting stock. Well it's 2 weeks and I still don't have my clubs. Don't promise if you can't produce

Terrible experience – Placed an order online for a new set of Wilson irons. 6 weeks later and numerous emails with rude and condescending replies my clubs eventually arrived. Never again will I purchase anything from this joke of a company. Be warned, Drummond golf are happy to take your money but slow in delivering.

Casula - "Price beat GUARANTEED" misleading and deceptive – The site, phone and ever single thing on Drummond's Website state that they will price beat any identical product in stock. Casula does not honour this. They will either decline or price MATCH.

Osborne Park - First Class – Can’t say enough about the team at Osborne Park! From helping with fitting my irons, great follow up service on supply delays from the OEM, to the general in store service from Wayne, Kean, Mark and the rest of the crew. Thanks guys. Show details

Membership is a rip off – For man years i have shopped at Drummonds, until they have become way too expensive. The last straw was a couple of days ago when i went to use a gift card i had been given. When asked by the young sales person was i club member, i said yes and gave him my phone number, at first he couldnt find it and then he said i wasnt a club member. I asked… Read more

him how this was possible as not long ago i bought some clubs and was told i was a member and got the members discount, he said i was only a local shopper and not a member. Being from the ACT i supported this store since it first came here and have always trusted them. When they first opened i went along and gave them my details and over the years i have always assumed i was a member, now this young person told me i had to pay $40.00 to get a membership. I declined and left the products behind i was going to purchase. I get the impression from their advertising that they are the cheapest outlet, they are not and there are a number of online shops that leave them behind, especially when it comes to getting good customer service.

Drummond Golf Mile End. Right product & right price with fantastic service – I went online shopping for a Taylormade FCG 33 inch putter. No stores had this item in the length that I wanted. I phoned Chris at Drummond Golf in Mile End S.A. about my requirement. Chris offered to shorten a stock 35 inch putter that they had in stock & ship to my rural address at a super competitive price. I ordered on 6/4/22 & the custom… Read more

putter arrived at 12.00 midday on 7/4/22. WOW; just WOW, this is customer service at its best. Many thanks to the team at Drummond Golf Mile End.

Drummond Northmead - Great Range, Great Service – I have visited several times, purchased multiple golf products, ranging from clubs, clothes, range finder, electric buggy. The staff have been accurate and informative everytime. I would recommend a visit if you're not sure exactly what your after. Show details

Good start - close was terrible - Dee Why Store / Franchise – So went looking for some new irons. The first visit was a good one and I was taken through the options in what seemed to be a comprehensive way. Decided on a set and placed an order. Was very disappointed when a mere couple of days later the exact same were on sale for $200 less - over 12% less. Called to try and have a discussion - would even… Read more

have understood if they could only offer store credit. Was basically told too bad, so sad. So, rather than losing out on what could have been a simple $200 that would have been spent in your store, you lose all my future custom, and that of the 6-8 people I regularly play with who were equally aghast at your response. This is not a franchise we will return to.

Sales staff have poor knowledge consumer law. MGI golf buggy built in obsolescence – I have an MGI golf buggy and it needs a repair. I was told as it is seven years old the parts are no longer available and it can not be repaired. I was not happy. I was told by sales person to speak to MGI directly. This is a breach of consumer law. If you have a problem with a product you return it to the seller.

Awesome shop! – Super friendly and helpful with purchases. Staff go above and beyond to inform you on their products. Now having some golf lessons there to improve my game!

Drummond Casula - FANTASTIC!!!!! – Went to Drummond Casula to buy a pair of golf shoes. The service was so wonderful and caring and attentive that I bought 3 pairs!!!! Thanks Mary - you were great!!!! The 3rd pair had to be ordered in and were at the store the very next day!!!!!! I was SO impressed and will definitely be shopping there again and again. Show details

Amazing customer service! – My first online order and I am definitely coming back. I had a slight issue with the goods and their customer service responded almost immediately and with such a wonderful solution. Best customer experience with online shopping I've had in a long time!

Great help from Port Macquarie store – Port Macquarie Drummond assistant Mr Nathan Schofield was very very helpful when I was selecting new clubs. He is very knowledgeable about the game and the equipment required. Nathan took a lot of time to show me all the advantages AND Disadvantages of the various brands. Thanks to Nathan, I think I will enjoy the new clubs.  Show details

Amazing Price and Service – Ordered 4 dozen Srixon AD333s then another 3 dozen of the same. 7 dozen for an astonishing price. Received them 2 days later. Who needs to buy the second hand jobs (no pun intended). Keep up the great work guys.

Not a good experience – Received a $250 voucher for Christmas and thought I would get two new wedges, wasn’t going into the store with a brand in mind but thought I would try a few different ones out and see what felt nice to me. So i walk in and explain what i was looking for and was asked “what brand?” So I explained I thought since you have 3 simulators I thought I… Read more

could try some different ones as you are always told “try before you buy” but this was greeted with a confused look and gave me a tapped up wedge to try out of the dozen or so brands there I got one to try with tape on it....

So with my $250 and some extra thrown on top voucher I ended up with two new Cleveland RTX Zip core wedges that I don’t know if I like.

Surely thought a chain the size of Drummond would have clubs to hit especially recently released clubs for people to try instead of walk in what’s your budged and buy these pretty ones....

Drummond golf Preston – I made a purchase and was told it would be ready for pick up the following Monday. Monday arrived and I called in the afternoon to which they said they would call me back in 10 minutes. 2 days went by so I called again. I was then given another ETA. This went on again on three seperate occasions where I was told they would be ready. The last call… Read more

I made I insisted on speaking with the manager, who was actually the person that sold me the clubs. He felt the need to ask me what I did for employment and state that he had been in sales for 25 years and I am no more important that the other hundred people waiting for an order. I then went to explain that the wait for the purchase was not actually the problem here. The managers exact words “Thanks for the feedback, oooroo” and hung the phone up. I have spent close to $10k with drummonds golf Preston and I will never set foot in the place again. I have since made purchases at Niddrie and Hoppers Crossing which was a really exceptional customer experience.

New golf balls purchased on line from Drummond Golf NSW – Great prices very quick delivery thnx Drummond Golf love buying my Golf Equipment from Drummond

Helpful – We had an enjoyable experience and staff were helpful in store to accommodate my needs. I would recommend to use.