Dura-Fenz

You will all be happy they have finally closed down – You heard right, they are gone and not before time :) I owned a business that replaced brand new fencing installed by these jokers.

Worst company ever!!! – Complete liars with no work ethic!!! Terrible quality product and nowhere to be seen to rectify the issues. Don't go near them!!!

Worst company ever – Obtained quote for gate and balustrading in backyard in December 2015- still waiting at the end of March 2015 to have it installed. Every time I call, there is another excuse as to why the installer hasn't turned up, with the most popular being that 'they just can't find or get in contact with him'. Would not recommend this company to my worst enemy.

Good job very happy with result – I signed my contact for a set of automated double gates and in-fills and got my fence installed 3 weeks later. I am very pleased with the installation, the installer did an excellent job on the fence and he also left me his mobile number in case there were any problems. Great looking products. Great quality products, excellent installation

great work – Fantastic job done by installer and Joondalup store-cheaper than some other quotes I got and such a good job-would use again no problem. Free quote done ,good price and a great job. The staff were fantastic and so was the installer-nothing was to much trouble for them. They bought out a colour chart and matched my colour for me as well. looks fantastic nothing

Fabulous service and workmanship – I am very satisfied with the work Dua Fenz did at my property. I got my tube fencing installed earlier than I expected, the installer Rob did a great job and all went well. Thanks to Joondalup Store for their help and support. I would certainly use Dura Fenz again. The service and product

Will promise you the world and then throw you an Atlas!!!!! – We had them put fencing around our business and it was the worst job you could imagine. Please do not use them they do not give a toss after the fact and the owners is a W#$$##%^er

How do they live with themselves? – Our experience with Dura-Fenz had everything mentioned in previous reviews - starting with regret at not having read this page before getting them to do the job. I would not recommend these people for family or friends - p'haps only to someone you wanted to play a cruel joke on. A four week job that is complete-ish by twelve, the need to ride… Read more

them in order to get anything done (they won't call you to let you know anything), the constant excuses and flat out lies from the Dura-Fenz people about why it's taking so long, the installer arriving without a plan and not enough material, the request for money up front...

The list of reasons why our experience was more than disappointing, and became a chore, is not worth going into here, as it's echoed in other reviews in more detail.

Do not be tempted by a reasonable quote - as the unforeseen cost is a nightmare.

Durafenz is just nightmare! – I was researching on the gate installer and read about all the bad comments about Durafenz but still decided to go ahead with them. It the most stupid decision I have made. The sales rep named [name removed] was very friendly, fast, responsive and I thought perhaps the Company has learned and changed. I decided to go ahead with the order and… Read more

even paid 50% to confirm the order. As what everyone has repeated here, I went through the same. The rude lady is called [name removed]. Her typical response is "We will try. We cannot promise". Nothing come out from her and she is useless. The other lady called [name removed] is equally terrible and delivers nothing.

They were supposed to install the gate this Monday as the condition but I had to chase them 2 week ago to make this happened. Then the installer was half day late and rude and didn't know what to do. It was the most expensive lesson I have learned. The gate is still not installed yet and I have no idea what is going to happen next. The worse is I will have to forego the 50% already paid as they are now asking 100% payment before installation!!!

Don't even try to call them unless you want a nighmare and waste the money! No, not even 1 star from me but I am forced to give 1 star - system default!

Rudest saless people in Perth – Don't even think about dealing with this company, they do not have a clue on the organizational or sales aspects of running a business. The woman in phone sales make Basil Faulty look efficient. There tradesmen are ok and I hope they all find a better company to work for in the future.

Absolutely rubbish – Do not go anywhere near them,I originally had a bad experience waiting 4 months for a gate, but have them a second chance as the sales rep was a decent old chap that tried his heart out to help and get his company to change my previous experience with them. Guess what - fool on me. The sales rep left installation date has come and they can't… Read more

even find my order.

Look I gave them a chance but please make sure you don't . Absolute rubbish in every area.

Worst company I have ever dealt with! – We signed up with Durafenz to replace a side boundary fence in Colorbond, and to also install some glass pool fencing. The rep we dealt with was very nice, and the price was fairly reasonable so we went ahead. In hindsight, I wish we had taken the time to google reviews because had we come across this site we would not have gone ahead. … Read more

Pool glass fencing:

Although Durafenz have had our deposit since 15th of August, still no one has come out to even measure. We have been dealing with a lady who has been extremely rude, she never returns calls, promises people will show up and no one ever does. It is the 14th of October and still no one has come out. At one point when we angrily complained that no one had been out yet, she said they would install the fence without measurements?! How you would do that I don’t know, again she promised someone was coming out to install, and again no one showed up. My husband has called the office several times and she never returns the call. He has also taken time off work to wait around for no one to show up.

We have asked repeatedly to have our deposit back, and they won’t do it. We will have to take it further.

Colorbond fencing:

The installers although very nice, did not seem to know what they were doing. They installed the fence incorrectly, with half of it missing lattice and at the wrong height. When we questioned this we were told it was all a lady from the office’s fault because she forgot to send them a plan. It was also our fault for not providing them with the plan either. We obviously had no idea they were out there working without a plan, otherwise alarm bells would have gone off. The fence also didn’t line up with our front fence so there is a sizeable gap. I guess this goes to show you the kind of professionalism this company has, with subcontractors who don’t even bother to go off a plan, and just go by “memory” and “guessing as they told us themselves.

If I went into detail and actually spoke about all the things that they have done badly, I would never stop typing and this would be an extremely long novel.

Do. Not. Use. This. Company. I can't stress that enough.

Although I suspect it’s only a matter of time before they go out of business anyway, with the way they run their company.

Never heard from again – Worst customer service ever - and we attempted to be a return customer! Durafenz did some work for us and overall we happy so we called them again to give us a quote for another piece of work. Rep came out- measured up - and never heard from again. I rang, emailed and txt to follow up (its a hassle to get other quotes) no quote. But… Read more

wait...here's the best part..thinking the Rep may have left the company I rang head office. Found out Rep still there but was redirected to Customer Service - I asked to speak to the Manager - and was told he refused to take my call and that I had to deal with the Customer Service Officer who...yes promised to get back to me the next day once he had looked into my matter and that was 2 weeks ago. Unbelievable - clearly making so much money that they can afford to turn business away. When the Rep originally came - very pleasant No gate, no follow up, and a Manager unwilling to step up and take responsibility. Fail

Poor product and terrible customer service – We had our gates done by them for less than 3 years and have temporary trouble with the gates at least 5 times a year as they refused to install the hinges recommended by their technician when issues emerged (this is after they were installed and fully paid). They are horrible to deal with and will not acknowledge their responsibilities. We are… Read more

contacting Consumer Protection again as the original problem was never fixed properly. They are an absolute nightmare to deal with.

From poor customer service to poor quality products and terrible aftercare (none existed)

Do not engage Dura Fenz for any work – Have waited 6 weeks for the gate installation. The Owner has the cheek to ask for a full payment before installation. Should have stumbled upon the reviews sooner, then will not have to anticipate how rotten the services and workmanship can be. The two good reviews must be written by Durafenz staff and/or owners.

Gate and infill panels – From state to finish it took 3 weeks thanks to [name removed] for mesurements and office staff at joondallup first class job by the installer mico highly recommended great advice and service came and fitted fence and gate on Saturday clean job would recommend durafenz joondallup to anyone great price and great service Professional

Shocking – We had pool fencing done a few years ago. Job was very average, and even one installer came one day, then just disappeared! Yep, gone without any trace. I had to ride and ride them to finish the job. I would never recommend them. I'm not sure how they are these days, but seems like nothing has changed. I really don't know how they are still in business.

Do not use this company!! – Terrible company pool fence has rusted and corroded after 4 years.Asked some one to come and have a look to replace sections and they have the gall to charge for someone to come out to look at it.Women i spoke to on the phone very rude and not helpful at all!!! Terrible company

Dodgy Gate – I wish I could post a photo to show how bad this company is with their workmanship, so nobody would ever use them and they would not be able to rip consumers off again. Chantelle from this company is very aggressive and tells constant lies. I now have a gate that is of poor quality and is falling apart. Its annoying when I have to look at it… Read more

everyday. I also paid top $$ for it. Its is also disappointing Durafenz is still allowed to be trading and consumer protection can not do anything about this poor workmanship provided by Durafenz. For me durafenz damaged my fence they didnt cut the concrete and left it with sloppy edging. The fence is 1.6m short in lenth. They gate had to be taken away twice as the height wasnt right. The gate is full of rust and holes that have been drilled. Finally the motor they supplied was second hand and the inside was full of rust with parts missing. I was lucky enough to get this taken away and I didnt have to pay for it. There is many other fencing place that are cheaper providing good workmanship. I definatly would not recommend Durafenz as you would seriously regret it.

bad service, poor workmanship if any, they tell complete lies.

Terrible, go somewhere else! – This company promises the earth when they give you a quote. they fail to tell you that they outsorce the installation to sub contractors, who seem to have no clue whats going on. They got the measurements wrong, damaged our property, and have taken over 4 months and our pool fence is still not in! Terrible service, no communication, and not worth the hassle-go elsewhere!!! bad, just bad all around

Disgusting – Installation of Gate early 2013. The initial installation of the gate was incompetent , the gate was not hung correctly and was not fully secured to the wall. The installer had the gall to tell me to go the Bunnings and buy the items required to complete the installation myself. After many discussions and broken promises the gate installation was… Read more

completed. The installer however left screws all over the driveway and had to clean them up myself - I wonder what he was trying to achieve by doing this! Later the lock broke and it took many phone calls and weeks to have this rectified. The gate how has rust appearing on it and I have been trying since early November 2013 to get this fixed - promises promises but no action.

Poor installation, service , lack of return phone calls, broken or hollow promises

Stay away! – absolutely shocking service and product to match. Poorly made, poorly installed (if you can actually get them to install) and the worst service I have ever experienced. We contacted them in August 2013 to have 2 sets of gates, a panel, and fence infills done. Its January 2014 and still not done. But they have the gall to keep calling for… Read more

money!!!

Do yourself a favour, and go somewhere else. This business is a major headache to deal with.

Bad work and they dont care – Durafenz built our fence this year and very soon it was clear that it was not straight and was falling down. They sent 3 different tradesmen out to review, the first 2 agreed it was a terrible job. The third, was a manager and told us he had been told by the owners of the business that they would not repair it. He said to go to consumer protection… Read more

if we are not happy.

I think they must be going out of business as they do not care at all.

You would have to be absolutely mad to get durafenz to do any work for you.

Terrible service – Visited the O'Connor store about 10 weeks ago and am still waiting for a call back and quote for pool fencing. The fact that they couldn't even have the "open" sign on the door correctly displayed said it all. Thankfully have read these reviews and would never use this company.

I wish I didn't have to – Installation was 5 weeks late, after a 3 week lead time. Initial installation was crooked and the fence was not straight. The second tradie was good, the first shocking. 6 visits and 3 months later it's all finished and working, but there was a lot of phone calls and visits to get it done. They did return my calls during the whole process. Delivery time & product.

Very efficient and accommodating – I contacted the Morley branch to get a retaining fence ASAP as i was under pressure as it was a condition of my house sale. They were able to get it done in a very short time (only 1 week) and the trade was super friendly! Will defo use these guys again :) Fast and efficient in a short space of time

Unhappy – Fully agree with the disgruntled customers, they didnt mind taking all your money then when they have it make you wait for the installation, was always excuse after excuse, promised to come out and no show, went as far as to say the truck broke down only to find out otherwise lol what a joke! Now there are probs with the fence nobody wants to… Read more

know, bottom rails of fence are all loose and concrete on main posts all cracked and posts move, shoddy workmanship, rang several times but nobody answering my calls and even no managers ringing you bak, yes they get the receptionist to do their dirty work for them, will never recommend this company dura-fenz occonor you suck!! I believe in karma! What goes around comes back around!

Still waiting – I signed my contact for my gates and in-fills in May and I am still waiting for installation. I was told that it would take 3 weeks!! Just tried to call the manager and was told he does not take calls-I wonder why... I would never normally write a bad review for a business however this experience has pushed me over the line.

All the bad things are true! – It really is a nightmare dealing with this company. NINE MONTHS on and our job is still not complete. The mistakes are just unbelievable - missing panels for fence, panels too long, panels too short, panels too high, gate locks wrong, gate too high, gate too short, gate in wrong position, ...... FIVE times back to the workshop! They should be… Read more

ashamed but don't seem to get anything right, so difficult to deal with and still demand money. Contracted installer very helpful Incompetant on every level

Hard slog to get the finished product – Our internal fence is up and functioning but not without a long and hard battle to get it right. The product is good, the installation was good but the office interaction (morley) is very poor (lady) and the person who measured and quoted got it wrong on two occasions before attempt three was the right one. This company could go a long way if… Read more

they focused on customer service and having the right attitude.

Measure twice and cut once. How you can get the design wrong twice is amazing and costly for your business.

It all worked out in the end but if you are going to use Dura Fenz then brace yourself for a trying time to get the right outcome. The finished product was eventually right, the trades person doing the job was very helpful Poor office interaction, quote was right but delivered product was wrong twice.

The worst quality of service and work I have ever experienced – We paid for our front gates and they were 6 weeks late installing them. 9 weeks later we had the motor put on, which has never worked, neither do the keypads. we get locked in, locked out, they're always going to get someone out here but never do. I cannot believe they are still in business, we are in the building industry and I am going to do my… Read more

best to stop anyone else getting ripped off by spreading the word. This morning one of the gates fell off!! This has been going on since last september and Nothing has been done.

Shoddy Workmanship from start to finish

Attrociously bad service – I have been trying to contact Dura-Fenz since October 2012 to fix the lock that was installed when they installed my fencing and gates. Till today, I have not been able to use my gate at all. What makes me mad is that they have not returned any of my calls, or even any of my many emails. It's like they have swept this under the carpet and have no… Read more

intention of resolving this issue at all. It is the worst service I have ever experienced - or No service!!!! I would never recommend them to anyone. In fact, it is my aim to ensure that people out there are aware and stay far clear from them.

Bad service

Follow up service – I contacted this company as i needed to change the code for my dura fenz electric gates approx 1 week before christmas as i could not follow the book instructions..i received a call to say some one would be out to see me and sure enough 3 days before christmas 2 people came out and fixed the probelm. I think that was good servive so close to the christmas break.

Worst Service I've Ever Experienced! – I am so angry with this company that I feel compelled to write this review, which I hardly ever do! It has been 5 weeks since we paid the deposit for them to go ahead with the installation. After I paid the deposit, I heard Nothing. No phone calls, no emails... nothing. After a few weeks I called and asked what was going on. The lady at the… Read more

O'Connor office tells me that our colorbond hasn't come in yet and she will call me the next week. Surprise, surprise I didn't get a call.

Earlier this week - 5 weeks after paying the deposit - I phoned to see what was going on. The lady tells me I'm in luck as our colourbond has just arrived and my new fence can be installed Tuesday morning. Awesome! Tuesday morning. I wait. 9.30, 10am... 11am nobody shows up! So I call the office again. The lady tells me the installer has been held up and won't make it to our place that day. I mean I understand that things happen, but it doesn't take much to just call me and let me know what is going on! So I am told that they will be at my house on Wednesday morning around 8.30am to start installing our fence.

Wednesday morning 8.30am comes and they actually turn up! But that's where the good news ends. They dropped the materials off, told me they would be back by 9 - 10am... and left.

So now it's Wednesday 12.45 pm and they haven't come back. My hubby rang the office to see what was going on and the lady tells us they should be here now. They Aren't!!! I've been waiting around for 2 days now. It's less than a week til Christmas and I have stuff I need to do. Instead I am waiting for these fence contractors to show up.

I am so angry but what can I do? So I'm writing this, hoping that people read it before they choose to go with Durafenz. I will also be emailing everyone I know and telling them to stay well away from this horrible company.

Good customer service is not that difficult!

Bad Service, Unreliable

4 month nightmare – Choose another company . I Checked reviews before choosing them but have since learnt they have had negative reviews removed .