Dux Proflo 25W124P (25L, Plug In)

Using a Dux hot water heater is playing Russian Roulette! – In 2016 we installed a brand new Dux Proflo 25 Litre water heater, bought from Bunnings to supply hot water for a kitchen sink. It appears we made a serious mistake buying this brand. Two nights ago 09/06/2024 water started flowing into the plastic safety tray and the unit had to be isolated from power and water. I was hoping as this Dux heater was only 8 years old it might be something simple like an element gasket but, no such luck, the cast water tank is cracked or compromised, the heater cannot be repaired and is now useless. Beware if you are in the market for a storage type hot water heater, as far as our experience with this brand Dux is concerned, their product does not meet a minimum quality standard or have what we would all regard as an acceptable useful lifespan. I would like to have included purchase details of this unit but the banks statement records only go back to 2017. There are a number of other brands on the market that I am sure would provide far superior longevity than Dux, learn from our experience, don't play 'Russian Roulette' with your hot water and avoid this brand at all cost! After submitting this post I was offered mediation and was contacted by a pleasant Dux staff member who informed me that Dux have no control over the water quality that their product may be subject to and on that basis would only stand behind their product against total failure for a period of 7 years. The staff member did kindly offer me a replacement unit at a staff discount, an offer I didn't accept because I had already replaced the unit. I appreciate Dux reaching out to me but I stand by my post, I live in a large metropolitan area with a good quality filtered watered supply and had every right to expect more than 8 years from this product!