1 star because i cant give 0
I ordered a DVD box set as a gift for a birthday. I ordered it believing it would arrive in time as it said they were in stock. It states if they are in stock that they will ship 1-2WD's. After TWO weeks I had not received anything so I sent an email to get an update, waited a few days with no response. I tried calling multiple times in one day and there is no answer. I sent another email and filled out the request form on the website, 2 days pass still no reply. Try calling again multiple times in one day, seems no one answers the phone at thi...s company. I lodge a complaint on paypal and finally a few days later receive response that they will refund me as my item was never in stock and still has not arrived. Literally the worst customer service EVER. DO NOT BUY ANYTHING FROM THIS WEBSITE!!!
Item not received after 2 months!!!!!!!
I ordered the complete series of CSI MIAMI with extra delivery fee to be delivered in 10 days. I waited for the item and after 10 days I messaged them. They responded with apologies and refunded the delivery fee. After 2 months I called them asking for my DVDS and they said ‘sorry must got lost’ with brocken English. He then reimbursed my money a few days later. Not happy!! Very unreliable company. I will not order from them again. No trust....
- Verified customer
Quality product and good price
I purchased the 6th season of Elementary. The price was cheaper than any other vendor. Many vendors did not even have it for sale or if they did it was not even ready for release (pre order). The product was dispatched the day after ordering and arrived within the stated time. DVD was in the original wrapper . Delivery was free and standard mail so it took about 8 days. I would certainly consider using this vendor again
Lack of response confirms Pirate dvds
Here's how the emails went:
March 2, 2019
03:12 Me: Hi, just wanted to check, you're able to send Outlander season 4 dvd immediately? Other sites have a release date of 29 May.. Please confirm, thanks
05:52 Shaun Harrington, customer support: Hi, yes, we can send immediately, in stock now (imported from U.S) May for AU version.
06:00 Me: Hi,
Wow! Sorry, but the old 'sounds too good to be true' bit is in my ear...
So, it's all 13 episodes, and 'extras', on disc's that will work on my player, and not poor quality pirate copy?
Sorry to question, but we all know there are dodgy sellers out there. ...
Slow arrival - but happy
Ordered a TV series 5 days before Xmas so I expected a bit of a delay as I didn't pay extra for fast postage.
DVDs arrived on 7 January - pretty good considering. They arrived well packaged and presented, all intact and, I might add, do not appear to be cheap copies at all - multi region PAL discs well presented.
The DVD this company sent me was clearly a fake. The printed cover was of very poor quality, as are the discs. It states on the fake printed cover that it is a region 1 so to hide that a sticker was on the plastic to cover that area. I now find out that this series 2 hasn’t even been realised yet. Avoid buying from this fraudulent site.
Very happy dealing with Shaun
I recently purchased the new “Yellowstone” DVD series from Shaun, I paid express post, so it was worthwhile to speed up delivery, other wise it can be a little slow. The case was cracked, so I emailed Shaun and asked him if he could send me another. He was very helpful, it took a while to arrive, but I was very surprised to find a new DVD set along with the case, so I was really pleased. He is able to get DVD series that are not released here yet, and so far they have all worked well for me.
I purchased a TV series.
Easy ordering process.
No tracking for postage.
The order was received in a reasonable timeframe (less than 2 weeks).
Looks like it's probably pirated due to:
1. The DVD's paper cover isn't good quality, vibrant and sharp. Same with photo print on the DVD's disc. Looks like a photocopy.
2. When you insert the DVD there is no selection menu to choose what episode of the series you wish to watch. It starts playing the first episode immediately.
3. The quality of the film is pretty good but still not as "sharp" a...
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Questions & Answers
I ordered some DVD's on the 10/8/18, still nothing, however email states that I have received them??? Tried contacting this Shaun, NO ANSWER, EVER! Tried emailing them and email kept returning?? Tried Messenger on their FB page, still no reply!! Is this a fake company?
No, this is 100% not a fake company, I'm pretty sure it's a very small business though. I paid the extra postage charge which might explain why I received them so quickly. I think if you don't pay the extra postage it can take 3 weeks to arrive. As I wrote in my review I ordered on a Sat & they were on my doorstep the following Fri. Before I ordered I emailed him to see if there was another way to pay as I didn't have a Paypal account. He replied to my email shortly after. I was initially unsure about whether DVDSHELF was real or a scam but I can tell you without any doubt it is real. What did you actually order from DVDSHELF? You say you've waited 10 days, I wouldn't be alarmed yet (especially if you didn't pay the extra postage for quickest delivery) Be patient & let me know how it progresses.
It took me nearly a month to get my DVD's as I think they come from China. I know that when I got them I found out they WHERE NOT ORIGINALS. I did expess my disappopintment about this as their web site looks like they are selling original copies. I got no reply !!!
So if you are happy with getting copies you'll get them in about a month. If you want originals Buy somewhere else.
Hi all, I just received my DVD's, they seem to be ok, however the packaging is a little different from the others I have, as these are seasoned DVD's from a sitcom...finally got a message from Shaun, in which he was very nice and apologetic. I have ordered from am American Company, cant remember their name, I didn't pay a postage fee, and they arrived in 4 working days. Thank you all for your advice.... :)
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