These machines give me a headache
I would like to know why doesn't dyson have a feedback form on their website? As an experienced cleaner i steer people away from buying dyson vacuums, for the following reasons: The design of dyson's machine is very poor- ie they moveability very poor, their attachments are a hassle as they are usually attached to the arm and always fall off, the filter is alot of work having to clean, wash and dry filters often to get the best effciency, short cords compared to electrolux and often after a while do not retract fully back into place (left with ...cord hanging out), poor pick up of dog hair on carpet and lastly but not least the design of the arm gives pinching of the skin if you get your arm in the way of the moving/swivelling joint. What a waste of money i would like dyson to pay me to use these machines and compensation for bruising/falling off steps and pinching that these machines cause.
I have recently had trouble with my Dyson Animal. I called the service centre and got the friendliest, most helpful people who went out of their way to help me. In the end I needed to send the whole machine back and they replaced the machine which I received three days later by courier. I have had amazing service - thank you Dyson for making my life easier!!
Beware of Lifetime Filter Warranties
Back in 2006, I purchased a Dyson DC08 Turbine vacuum cleaner. I loved this machine and still do. It is the most effective vacuum I have ever bought. A couple of year ago, I purchased both a cordless and another barrel - both Dyson. I don't know what has happened at Dyson, but the newer models, which one would expect to be improved, are useless. The actual vacuum appears to work well, but there is no real way of ascertaining this as the tools are so appalling. I have two dogs and the vacuums basically just push the dog hair around the flo...or. They don't pick it up. Every square metre, I have to remove the tool and vacuum it before putting it back on and then continuing. I gave up and gave the vacuums away to some poor unsuspecting relative and went back to my trusty old DC08. Unfortunately, after 13 years, the filter (with a lifetime warranty) is looking a little worse for wear. I have, today, contacted Dyson to see where I could get another. I was advised they no longer manufacture these filters. I asked about the lifetime warranty and this is what I was told ... "the filters do not come with a lifetime warranty unfortunately as they are a consumable item" I questioned this as the box clearly states 'DC08 lifetime filter' and then I was informed ... "The filter is meant to last a lifetime depending on how you maintain it and how you use the machine as well" I explained to the customer service representative that the machine has been well looked after and I purchased a second filter at the time that I purchased the machine so that I could wash them regularly. She just reiterated that "The filter is meant to last a lifetime depending on how you maintain it and how you use the machine as well" and told me that they no longer manufacture the filters. Basically, it's tough luck! There was no other offer of assistance, other than a discount on a new Dyson. I won't be buying a new Dyson vacuum, hair dryer, fan or any other product they manufacture as it seems that parts will be unavailable when needed and in Dyson World, that means tough luck lady!
Love my cordless vac and the service is fantastic.
It’s a shame to see so many poor ratings for Dyson on here. I’ve owned my cordless vac for about 5yrs now. Only once it stopped charging and they sent me a new charger straight away for no charge which fixed the issue. The service rep was super friendly and helpful, and I love getting the email reminders about washing the filter. I’m now eyeing up the Airwrap... hmm!
I though I had a battery issue with my stick vac and got on line all set to by a replacement. The on-line chat operator asked me some questions and offered to troubleshoot my issue - turns out it was dirty filter issue and was rectified without a cost of a battery
Dyson Vacuum cleaners are NOT worth the money.
I have only had my vacuum cleaner for going on 2 years. Have done all the maintenance, but it can't cope with long hair. What vacuum cleaner can't cope with long hair? I spend more time cleaning out the swivel hear than I do actually using the vacuum cleaner. DO NOT buy one of these vacuums.
Dyson barrell cord vacuum cleaner
Bought a dyson barrel cord vacuum cleaner on reputation, everyone said they were great - NOT SO! One day post warranty run out it has just stoppled sucking anything, dust, fluff, nothing... really, really disappointing. What happened to quality like the old Elextrolux, lasted me 28 years. Doesn't this generation of manufacturers do quality? Will never buy Dyson again or listen to the rubbish that they advretise.
Poor Customer Service
Appearing care about you but offering you a lot of lines such as “polices, this is what and how we do”. The machine is a great product, no doubt about it, but do not count on customer service if problem comes up. That is all I am saying.
Fab product, amazing customer service.
DC59. Worked a dream, out of warranty, funny noise. Called Dyson, sorted over the phone with repair instructions. Now years later battery dying. Called Dyson, bought a new one over the phone, they messaged an instructional vid to install. Compared to all of my other household appliances, Dyson service has been outstanding for us.
We have a Dyson Animal Stick, about five years old. Recently it stopped working, and we contacted Dyson and they diagnosed that the battery had failed, and charged us $80 for a new battery, which we replaced the original, but alas that did not solve the problem.
We contacted Dyson and they requested that we send it in for repair, and they would pay the postage both ways! Which was a pleasant surprise. Dyson told us that they would provide a quote for any repairs and if we decided not to proceed, they would send back our Dyson at no charge, I.e....
I had trouble with 2 batteries i called the help line both times and they were really great with send me 2 new batteries and no cost because the 1st battery died after only having the cleaner for less than a year. I would love my Dyson its the best vaccum cleaner i have ever had.
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Questions & Answers
We have 2 Dyson vacuum cleaners a sv03 and dc59 , we charge them both for up to 24nours and then when we go to use iboth last 1 minute and cut off .this is the second time I have submitted the same complaint but have not received a reply .
Dyson Team ..Dyson
Sorry to hear you are having trouble with your Dyson machines.
We would kindly encourage you to get in touch with our Dyson Experts via email@example.com. We will be more than happy to help get this sorted for you.
where can i buy a new battery for my dyson
tried to call dyson this morning, told to go to website bad service to have a call centre and no one to answer your question. I have a dyson V6 it is 16 months old and when I put it on the charger it wont charge and a red light flashes the booklet tells me to contact the customer service which I tried to do please contact me with reguards to my complaint. Colleen
Dyson Team ..Dyson
Sorry to hear you are having trouble getting through on the phone Colleen & Graeme.
We would kindly ask you to forward your details to firstname.lastname@example.org and our Dyson Experts will be in touch and happy to help get this sorted for you.
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