Just over 12 months ago I purchased a Dyson cyclone V10 animal+.
A piece snapped off where the trigger is to operate the vacuum. I contacted customer support all went well and my new top end was on the way.
A few days later it was delivered.
I opened the box to find, just the guts of it. No battery, no filter, no round cylinder where the dirt is collected.
I read and re read the instructions. I’m a single older women with limited tools and no one around to help piece this thing together. It took all my effort to unscrew the tiny tightened scr...

When I spent $900 odd on a vacuum - it was based on a friends recommendation, her 20 year old vacuum still worked well and parts were available. In the past 10 years, their 'good' reputation flourished, along with offering a multitude of models. Last year I purchased a new motorised head and filter $150. Now a part on the cyclone has broken, but this model no longer supported. Time to find another vacuum - and I am not taking your 25% discount to upgrade offer!

Over $700 for a vacuum that only lasted 5 years. I rang there customer service and offered to send a photo of what happened. The housing around the motor caught fire . I got a sorry but this line has been deleted, and we will pass it on. Complete lack of interest. Your customer service is polite but useless. For a product that could have almost burnt my house down I expected a lot more. I am considering reporting it to Accc in Western Australia.

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Thankyou so much Dyson for the wonderful customer service, quick turn around, and very very reasonable price for the whole service of my machine!!! The process was seamless. I was emailed Australia post labels which we affixed to the box which we packaged the whole machine into hoses extension wands, turbo head and hard flood head it was sent that day on express dyson received it and started on quote. On approval of quote they repaired, which was not a repair they replaced almost all parts with new parts refurnished the motor 2 new heads, full...

Overpriced, poor customer service, poor warranty (for the amount you pay for them) and the warranty you do get they give you every excuse under the sun not to honor it. Never again for me after my experience with them.

Called Dyson customer care yesterday about a fault with our Dyson Cyclone V10 only to find out it was out of warranty. To our surprise I was told as a gesture of goodwill that they would replace the item at no charge anyway. Great to see a company that backs it’s products and provides superior customer care. Thanks Dyson.......

Within a month of purchasing the HP04 fan to use in the bedroom at night it started emitting a loud high pitched ringing sound. Not what I expected from a $900 fan. Countless calls and emails with customer support, including one customer service representative who called me when I expressly requested they only communicate by email, and they refuse to send me a replacement. They want me to send the faulty fan back to their service centre for repair via Australia Post. I don't have a car, can not walk carrying an 8kg fan in a large box to the pos...

yes I have found the same issue. Have spoken to Dyson on several occassions with little satisfaction. An expensive top of the range machine is only good for a few minutes on full power mode. Hardly satisfactoryt and certainly not capable of vacuuming a reasonable area of flooring before stopping.

I purchased a Dyson fan a couple years ago and shortly after the fan stopped working to full capacity. The fan makes a terrible sound when switched on and is incredibly loud so I researched into that particular model and realised the model had been recalled and is a fire safety hazard. Since then I have sent an inquiry through to the Dyson recall website and heard nothing back. In addition to that, I have contacted Dyson via phone several times months ago and was told that I would be sent out a post box to return the Dyson for repairs. However, I have received nothing.

I am sorely disappointed with the poor duration of the battery - I cant complete vacuuming the car before the battery needs to be recharged, let alone the house. Have made numerous efforts to contact Dyson and only once has anyone replied. Battery quality is appalling.

I have had a Dyson DC59 cordless vacuum cleaner for many years. Over those years whenever I had an issue with it, the support has been terrific and replacement parts sent straight away. Recently a small part near the trigger snapped off and so we decided to purchase a new V10 Absolute+. It is wonderful! Love all the attachments and the dirt we are picking up, particularly from carpet and rugs has been amazing. Have just cleaned out the car, picking up all the dog hairs. Really can't fault the machine. We have fixed the old one (we could get a replacement for that part) and so now we have two cleaners - one upstairs and one downstairs. Very happy.

We have a Dyson vacuum that is quite serviceable but needs replacement carbon brushes.
Guess what! Dyson don’t keep them!
I’ve read elsewhere that this part of their modus operandi, no parts support so you have to buy a new machine, Dyson told me that they would give a 25% discount as a trade in so I would end paying several hundred dollars to replace a perfectly sound cleaner! And get another Dyson with no parts support! They must think I’m really dumb to fall for the same scam twice.
Luckily, it looks like I can get 3rd party brushes on eBay.
We are in the market for a cordless stick vacuum and were going to get a Dyson but now will probably go for a LG or a Bosch

Please have a look my previous reviews for specific Dyson products. This one is reflection on the brand and not on any product of theirs in particular.
No brand is perfect, but what makes them stay apart is how they take care of customer after sales. Over the years I had to contact Dyson for small, yet possibly costly faults (battery performance, vacuum head not working as advertised etc). Every time my call was answered promptly (most of them were on Saturday) and after serial numbers verification parts were shipped express to me - no questions asked.
This is my opportunity to thank Dyson for their great products and what is most important, even better customer service. Thank you!

Prior to Purchasing the Dyson Corrale Hair Straightener called Dyson Australia and customer service adviser failed to tell me about the battery capacity which is only 15mins at 210Degree. Not enough time to do at least quarter of my long and thick hair. Contacted Dyson and they refuse to reimburse my $699.00. Very disappointed and will make a complaint to ACCC for misleading information by Dyson staff.

Definitely don’t recommend this product.

We have tried to get a Dyson fan repaired after the oscillator failed. We took it to the local SA service agents who told us they couldn't get the part any more and that Dyson would phone us. Still waiting for the call from Dyson we ran the Dyson 1800 number. They knew nothing about it. We rang the service agent back and they assured us Dyson had been sent an email with all the relevant details of the problem plus our contact information. So, rang Dyson back and they said they couldn't do anything about it, especially as we didn't have the...

Purchased V8 absolute, arrived on Tuesday ,charged for 5 hours did not work . Sent email to customer care no response 24 hrs so called , conducted test and told faulty battery . Asked to have it courier advised no , escalated , advised could not send express battery ( but can send new machine. But I recycled the box so can’t return . Offered to drive 209klm to pick up advised can’t do with have an assessment, and V8 out of stock in Brisbane . Asked for Management to call advise 24 hours , got a message saying will call later , no call . Got two shipping invoices for part different serial numbers . Seems to me more like Customer process not customer care ! So disappointed upset and unvalued.

Dyson is the most terrible company in Australia. Their customer service is the worst. They discriminate, dishonour their commitment. I firmly believe it's not whole picture of this well established company. It's origin/ James Dyson should know about it how they operate here :((

I was pretty skeptical of Dyson, but was talked into purchasing one by a fellow dog owner. We bought the V10 animal in 2019 and it's been worth every cent. We have two dogs who malt constantly, and red pindan dust which gets into absolutely everything. This machine picks up more debris, with way less effort. I get through the entire house in 20 minutes, tops and the it stays cleaner for longer. I find I barely have to use the highest power, the low and middle settings still outperform any other vacuum I've owned. You have to maintain it if you ...

Recently while deliberating between a Miele & Dyson, I found a coupon code which was taking the price of the V8 Absolute from $649 to $449. We changed our decision last minute (on wife`s insistance) & bought the V8 considering this price. Few minutes later the Paypal receipt showed otherwise - with full price of $649. I called the Customer service and informed them about this discrepancy in what was shown in the Checkout price was different to what was charged to my card. The Customer rep listened intently and told me that if I have evidence o...

Needed a part for my Dyson V7. Ordered the part through Dyson which was reasonably priced (some vacuum cleaner shops were charging 100% more for the same part). Even though my warranty had expired, I was offered the part gratis. Thank you Dyson