Dyson

Direct from Dyson Australia I bought the latest stick vacuum 16. It cost $1100. I’ve had Dyson vacuums for over 10 years, and I trusted the brand. Not anymore. Within a month it didn’t work. I called Dyson Australia and was told I needed to send it back and they would repair it. I said the vacuum shouldn’t completely malfunction within a month… Read more

of use, I wanted a replacement. I had to be transferred to a supervisor for them to consider this request. I then had to go through the whole thing again with the supervisor, Benjamin. He finally agreed.

I later found out Dyson has a full return or refund policy within 45 days of purchase, Benjamin never mentioned this.

To return and replace the vacuum would take about 3 weeks Benjamin explained, because there’s no express shipping used, and there’s admin processes internally. When I said I couldn’t be without a vacuum for that long, Benjamin said that I would be sent the new vacuum as soon as my vacuum was lodged by Australia Post as being enroute back to Dyson. He would action that Benjamin committed.

I was told I’d receive an email with a shipping attachment. I didn’t receive the email so had to call Dyson again and explain it all again. This customer service person told me the cost of buying the same model had now been reduced to $800 and did I want to return the vacuum that malfunctioned after a month and buy the same model for $800. Which means I’d then have paid Dyson $1900 and would still have to wait 3 weeks to get a vacuum that worked. I didn’t trust Dyson, it seemed to be a money grab and I was concerned.

I posted the vacuum back then called Dyson a couple of days later. This time a guy named Edward checked their system and said the vacuum had been dispatched and I would receive it the next day. He then sent me a tracking number for Australia Post. I checked their system and tracking number and Australia Post advised it didn’t exist.

I called Dyson again the next day and Ray checked their system and said the vacuum had not been sent, it would be sent in a few days. I explained that Benjamin had committed the vacuum would be sent as soon as my vacuum was lodged as enroute to Dyson and Edward had then confirmed it had been sent. Ray checked their system system and advised no, it had not been sent and would be posted in a few days. So both Benjamin and Edward had lied to me. Ray said he couldn’t do anything.

I was then transferred to another supervisor, Lorelie. I had to explain it all again. She said sorry. Offered nothing other than to action what 5 previous Dyson staff had already told me they would do. So I would still be without a vacuum for 3 weeks. No discount, nothing at all offered by way of sorry for all the stuff ups.

I realised that Dyson has lost both the quality of its products and any integrity of customer service and brand. This is the opposite of what James Dyson says his brand is all about.

Appalling. Truly frustrating and a real let down.

Asked for my refund and won’t be buying from Dyson again. This brand is no longer worth it. Don’t buy Dyson!

I will never buy a dyson product again vacuum cleaner is way overpriced for what it is, better products elsewhere and loses suction at a drop of a hat. Wont pick up crushed particles less than 2mm. What a joke.never ever again, if I could give less than 1 star I would.useless piece if machinery.

Could not connect to wifi after 2+ hours with Dyson expert tech team. Great looking product but the fact it would not connect was disappointing therefore not a great experience. Selected another robot vac brand and no issues out all. Dyson need to get their connectivity technology fixed. Product retuned to Dyson. Not recommended

V11s have dodgy triggers – Have a Dyson V11., lightly used for 4 years. The trigger started playing up, it splits in front of the pivot point. It results in intermittent power and cutting off. Noticed a number of other reviews with people having the same problem and Dyson… Read more

service playing dumb. Further scratching around and I found lots of articles suggesting the plastic trigger splitting is a defective part in this particular model. Rang Dyson, complete denial, suggested a complete motor unit replacement at $300. Looked on eBay for a replacement part (lots of sellers selling reinforced replacement triggers $5-$10) and YouTube for a fix video. Quite a simple fix if care is taken and you have the right tools. However, how does Dyson get away with selling a $1000 vacuum cleaner with a known fault without issuing a recall? Worse still, why aren’t they supplying the replacement part with instructions on how to fix. How come the big Dyson sellers like HN, JBHifi etc are still selling this product and denying they know about this faulty part. Not good enough!

Great service – The only thing that has gone wrong with our cordless stick vacuum is the motorized head, when I have called the service department, they have been great and listened to what the problem is and try to help if possible, on this occasion they sent out… Read more ·  1

a new head free of charge and it came within 4 working days. very happy with the service received from Dyson

Ive driven to their location before but it was a drive and then some. Finding a third party company PTC at Yamanto who was sorting out my issue was a god sent. Both workers, Rowan and Diana helped so much. There matched the high level of customer service you receive if you go to their location in Brisbane. I was both impressed and thankful.

We needed support for our stick Dyson vacuum rang the support line and were amazed by the support a link was sent for the operator to see our machine and advise what we needed to do highly impressed Show reply

I had an issue with an order I placed via live chat, somehow the order mixed up with an address in another state. I reached out to customer support, and needed to escalate to a customer service manager to get someone to really look into my case, but to be completely honest, Dyson has gone over and above, to resolve the issue, and this is why I'm… Read more

confident I made the correct decision to go with Dyson over Shark, Dreame or any competitor, I find after sale service and customer support more important than the price tag, as it gives you confidence that they actually care and want to assist. I will advise anyone considering going with a Dyson competitor to think about the after sales support, not just the price. Dyson has got the highest quality products and amazing customer service in my opinion.

It arrived faulty. Brand new straight out of the box and wouldn’t charge. I returned it and am still waiting for a replacement. It’s been 2 weeks. I followed up this morning but I still haven’t received confirmation that a replacement will be sent.

Dyson V16 Piston Vacuum Cleaner: Terrible. Not the easiest to put together. No manual instruction guide. After an initial average start . . . Clog digital alert every 1 minute and nothing can be found inside, of which the main tube doesn't glide off - you need to pull it off from the correct place. Head too small for a house i.e. you have to… Read more

vacuum more strokes. Clogged 5 times doing a regular-sized room today with nothing too hard to pick up, again with nothing in it. Don't have the time nor energy to deal with this thing. Spend more time fixing it than vacuuming! For A$1,016 you're wasting your money!

Purchased a HAIRWRAP 11 months ago for $700, the large brush is not attaching to the main body of the airwrap already. I called the customer service, I had to insist for one hour to get a replacement. I sent the machine back and now waiting for them to receive the new one. They received the faulty machine 6 days ago but I am still waiting for… Read more

dyson to send me the new one. Given the price $700 i would expect better quality and better customer service. DYSON Airwrap broken after 10 months is not worth the price; bad quality, over rated.

I have bought a vacuum cleaner and a hair straightener from Dyson. Both have had problems, and necessitated calls to their customer service/troubleshooting hotlines. The waiting times are pretty poor, in excess of 30 minutes on the 5 occasions I’ve called. Problems are eventually solved, but it seems as though the first line of their defence is… Read more

simply to stall the customer, or upsell them on a later model. It takes a second or third call, and a request to speak to a manager to get things sorted. Once you break the first line of defence the customer service is exemplary. I just wish I didn’t have to go through all the rigmarole to get a good solution.

I have a Dyson V15 Detect vacuum - four months old and the battery is dead, after a service request Dyson send me a new battery and after charging it overnight I get the same result, 20 seconds of runtime and the vacuum is dead. Back to Customer support and the person in the Phillipines diagnoses the machine via a video link and then advises… Read more

me that I have to send the entire vacuum back to the Tarren Point service Centre for repair.

So I send it back to Tarren Point for a "Repair". A Few days later I am advised that the vacuum has been repaired and its on its way back.

The next day the vacuum turns up with the original battery that was initially the issue and I advised that the battery charges and the machine is fine. So I put the original battery on the charger for 8 hours and do the same with the replacement battery from Dyson.

The next morning I try the vacuum with the original battery, the vacuum runs for 20 seconds and the battery is dead, I try the so called "new replacement battery" and the vacuum wont run at all. Great work Dyson Tarren Point Service Centre, you have just wasted a week of my time.

Back to the Dyson man in the Phillipines to see what their next step is.

Dont buy a Dyson V15 its a $1200 load of garbage.

Dyson gen5 outsize complete vacuum cleaner useless stuff. Broken twice in a year time. No permanent solution on customer service. Everytime needed to wait for 1 and half month to get the new motor head. Machine stopped as well intermittently. Customer service is terrible. Advised to keep using the machine and live with it after spending around $1k on this piece of junk. Show details

Purchased the Dyson Wash and Clean Hygine after a lot of homework. There are a lot of critical reviews out there but have my way of checking things out. Going by my present experiences with the Dyson V15, I decided on the Dyson Wash and Clean. The experience so far has been great. It is beautifully engineered and cleans our hard floors ( luxury… Read more

vinyl) and tile extremely well. We normally vacuum before we wash and we stick to the same. We have used a capful of the suggested Dyson O2 Probiotic in the wash. ( hard to come by…out of stock).The self cleaning process is superb and the maintenance is absolutely minimal. This unit makes keeping your floors clean and washed an absolute pleasure!

I placed an order for the detail cleaning kit to go with my v8 cyclone. The delivery was delayed then sent to the wrong post office. When I finally received my delivery I noticed the box that the kit came in had been opened. The awkward crescent tool was broken and would not attach to my Dyson or the stand. I have contacted customer service and… Read more

have not received a reply. It’s pretty disappointing seeing I also paid a premium for this product which probably cost a few dollars to manufacture. Some of their products are excellent but with logistical problems and service like this they will have people turning away from them.

I rarely leave negative reviews, but unfortunately my experience with Dyson's after-sales service has been incredibly disappointing. My Dyson Spot & Scrub, which cost around $2,000, developed a fault where it leaked water all over the floor every time it cleaned the wet roller. I contacted Dyson on 23 June, and after a phone appointment I was… Read more

told the machine needed to be inspected. I was assured a return box would be sent to me.

Despite following up via Facebook Messenger and email, the box never arrived.

Rather than continue waiting, I drove two hours to personally deliver the machine to the Taren Point Service Centre on 4 July.

It is now 14 July, and I still have no update on whether my machine has even been inspected, let alone repaired or replaced. Every time I contact Dyson, I receive the same generic response telling me to "please wait patiently," with no actual information about the status of my repair.

Between waiting for the return box that never came and the time the machine has now spent sitting at the service centre, I have been without my cleaner for almost four weeks.

For a premium brand charging premium prices, I expected premium customer service. Instead, I've experienced poor communication, unnecessary delays, and a complete lack of transparency throughout the process.

I sincerely hope Dyson improves its communication with customers. A simple update goes a long way, and customers shouldn't have to chase information on a repair for weeks on end.

I placed an online order for a Dyson air purifier through the Dyson Australia website using **Zip/Zip Plus** as my payment method. My Zip Plus application was **not approved immediately**. Once it was approved, the payment was processed and the funds were deducted from my account. After completing the purchase, the Dyson website displayed… Read more

**Order #910102706236**. Fortunately, I took a screenshot of the confirmation page because I never received an order confirmation email or invoice.

Since then, I have never received an order confirmation, invoice, shipping notification, or any update regarding my order.

I have made every reasonable effort to resolve this directly with Dyson. I contacted customer support by phone, email, live chat, and Facebook Messenger.

Unfortunately, the customer service experience has been extremely frustrating:

* The customer service email I initially contacted was not monitored. * The website directs customers to a digital assistant, where I spent hours waiting just to speak with someone. * Phone calls often led to an automated answering system. * As someone who works full-time, it has been extremely difficult to spend so much time trying to obtain assistance.

On **8 July**, I finally spoke with [Name Removed], a customer support officer, who advised me that my case would be escalated to her manager for investigation. Unfortunately, I never received a callback, an update, or any resolution.

On **13 July**, I contacted Dyson again to follow up. Instead of receiving an update or a resolution, I was once again advised that my case would be escalated and that I needed to wait **another 1–2 business days** for someone to investigate my request. Having already been given the same assurance on 8 July with no outcome, I found this extremely disappointing. It felt like I was simply being asked to wait again rather than having my issue properly investigated.

Dyson has now informed me that **they cannot locate my order in their system**, even though I have provided a screenshot of the order confirmation page displaying **Order #910102706236**. I also explained that I cannot provide an invoice because Dyson never sent me one. The absence of an invoice is part of the issue I have been trying to resolve from the beginning.

At this stage, I have spent countless hours trying to resolve an issue that was not caused by me. I have repeatedly provided the same information and supporting documents, yet I am still without my order, a refund, or a satisfactory explanation.

I am now considering lodging a formal dispute with **Zip** to recover my payment if this matter is not resolved promptly.

I expected much better customer service from a company with Dyson's reputation. I simply want Dyson to honour my order or issue a full refund. Until this matter is resolved, I cannot recommend purchasing directly from Dyson based on my experience.

It’s very bad customer service I want to Zetland store the guy his name [Name Removed] he was so rude and he told me I’m lying to him. Please make sure next time you have the right stuff.

I purchased a dyson vacuum from the dyson store in Perth on the 24 of June 26. As it was not in stock (surprise) it would be shipped. Received emails that the product was in transit, and the warranty was activated. The supplied tracking information was not very useful. Dyson advised the item would be arriving on the 2nd of July. Tracking showed… Read more

that it moved from NSW to Tasmania. Then no further updates. I emailed DHL requesting an update on the delivery. DHL replied " Thank you for your email Your Dyson order has arrived in QLD this morning the team will now allocate your delivery for the next available run. " From NSW to Tasmania to QLD? DHL send a follow up " Hope you're well! Dyson has requested for us to return freight back to them. Please reach out to Dyson for further assist with this. "

Called dyson's call center, and my query was " escalated". I'm not going to hold my breath.

DONT WASTE YOUR MONEY, Dyson vacuums are just all flashy colours and no substance, I have bought two over the years and NEVER again, ALWAYS full of errors and you need a degree to work out all the parts. I ended up buying a Miele vacuum which actually works superbly. The final nail was there fancy SOFITEL style like service centre, WHAT A BUNCH OF $%^%*. LOL IM DONE

Spoke with customer support regarding my stick vacuum which had stopped working. The service I received was excellent, I was sent a new battery which arrived within 3 working days and fixed my problem. Show reply