Dyson

Bought a $800 Dyson Pet Vacuum 3 years ago. Worked Fine for the first 3 years, then suction terrible (and other issues)(even though cleaned it thoroughly after each use). Contacted Dyson (after being on hold since dinosaur's roamed the earth). Sent vacuum to Dyson. They got back saying the motor was stuffed and needed a new one at a cost of $450. I told them that after 3 years, an $800 vacuum should last longer than that. They politely said bad luck. Don't buy! Don't waste your hard earned money on such expensive plastic (because that's what they are made of). Better off buying a cheapy and even if it konks out after 12 months and you buy another, still works out ALLOT cheaper.

Love this brand for quality and power. My hand held Dyson vacuum is used daily in the laundry, car and hard surfaces. One of the best products on the market.

I had 2 vacuum sticks loose their power within a few minutes so I went to the Glen Waverley service center and had 1 (2017)machine battery replaced on the spot $85 and 2nd (2015)reconditioned like new $199 a few days later. Was told to not fill over max. line in the dirt console as it reduces the motor and battery life and switch off max power button unless needed

Dreadful awful terrible customer service. There is no help for repair or battery replacement. After doing the online checking, the suggested utube help etc I resorted to calling the customer ‘care’ number. Was told there was 127 minute delay. After waiting 27 mins was told there was a 132 minute delay. Then every ten minutes was updated with my wait time. After 40 mins on hold was told I now had 134. I guess I’m off to Godfrey’s to buy a cheaper stick vacuum. Cannot risk spending so much money on a ‘disposable’ machine. Have sent an email but judging by other reviews I’ll have no luck here either

I have been a happy customer of Dyson for several years and have always been impressed with their customer service up until now. The battery of our V8 Handstick is not working as long as it should. I sent an email 29 April 2019 asking for advice on how to fix the problem but didn’t receive a reply. Sent another follow up email 5 May, again no reply. Today (20 May) I decided to ring the Customer Service department with the hope of talking to someone who could help. After staying on hold for 30 minutes I decided to hang up.

Very disappointed and will consider not buying Dyson again which is a shame as I have loved using their products in the past.

Non existent customer service, nobody picks up the phone, no personal email feedback, the trouble shooting website is a joke and I am still trying to get my vacuum cleaner going again. They ask for a lot of money and there is no return on my investment when needed. Last time I bought a Dyson.

We bought an air purifier 6 months ago and it's now making loud noises when we switched on! and we did not switch the purifier on everyday ! My $100 Vornado Fan which i bought 10 years ago,it is still working fine and we use it everyday!
I've tried calling the support team and was waiting on the line for more than 1 hour then the support line decided to experience technical issue and only allowed me to leave a voice message. I have not receive any updates since then!
Thank you Dyson for extremely bad after sales service .You are now losing a loyal customer !

Dyson support is impossible.
We love the Dyson product, BUT the support is impossible
The phone wait time is more the 140 minutes.
I had tried twice, first time the call was dropped may be due to the call going over closing time.
The second time I called, I left the 1800 number call go and go on, call dropped again. No answer.
I sent all details for support via e mail, and that took 3 days to reply.
The promised to send a changer and battery. Charger only received.
Send another e mail stating charger only received, still no work back after 2 days.

We will look for other products next time when choosing a vacuum cleaner.
Dyson is now on the bottom of any shopping list.

I too have had long wait times for callback from Dyson. When you finally get to speak to someone they are prompt to diagnose and send out parts. From all the reports of poor service here I suggest for those who’s machines are still under warranty they return it to where they purchased it from and let them sort it out. Under Australian law your warranty is with the vendor and it is their responsibility to sort issues. I think if enough people do this with big retailers either service will improve or retailers will stop stocking these products. Yesterday at 4.30 pm est it was not even possible to join the call back queue simply telling you to call back at another time. At no time have I been told the queue waiting time is less than 2 hours which is ridiculous. Dyson you charge enough for your products so please provide good after sales service and respect your customers time.

Ordered a Dyson Airwrap 1 week before mother’s day and despite there web page stating 1-2 days delivery nothing arrived, spoke to Dyson and told them how disappointed my children were that they had nothing to give me for mother’s day .
Despite promising that it would arrive soon I have just received tracking for delivery NEXT Monday ...... so not good enough how can a item take 2 weeks to be delivery !!!! Not good enough Dyson

I have been trying for weeks to get through to Dyson's customer care service. Even when the recorded message says there is no wait time nobody picks up the phone.

I had purchased a brand new Dyson v11 direct from Dyson , I wanted it in time for mother’s day, the machine has arrived at my local post office but I cannot collect it as there was an issue with the delivery address

I contacted Australia post and they told me to contact Dyson ,

I woke up at 5.30 am this morning to make sure I’m first in the cue when I called Dyson support centre which opens at 8.30am EST on Saturday (I’m from Western Australia). When I called the answering machine said I had an estimated wait time of 2 minutes ...After spending over 30 minutes waiting on the phone the wait time increased to 60 minutes , I couldn’t hold on the phone any longer as I had to go to work and decided to request a call back.... it’s 8.30pm now and guess what, still no call back, I won’t be holding my breath,

Meanwhile I was able to get a real contact email of someone from the Dyson support centre, I emailed them explaining my situation and they explained that they cannot help and that I should contact Dyson directly, I had replied back explaining but they didn’t respond back,

WARNING: you better hope you don’t have any issues with your product as Dyson after sales support is almost non-existent,

I love Dyson products and innovations they are amazing , I recommend them to everyone

HOWEVER

good after support is just as important as the product and until Dyson addresses this issue , I would only give Dyson a well deserved 1 star rating

Dyson has had my vacuum cleaner in for assessment for a warranty claim for over a month. They called my wife yesterday and would not discuss anything with my wife because it was in my name. She advised them to call me but they did not. I've tried to call them on multiple occasions and wait times were over 2 hours. After waiting I just got cut off. At other times just got we are busy message. This is the worst customer service that I've ever experienced.

Ordered a replaceable battery on the cordless Vacuum cleaner on the 17th of April. Last month. No correspondence other than thanks for your money and order!
Last week I finally tried to ring them for lack of any information and or service of when the delivery was going to be as they took my money instantly!! Tried to ring (Wait time said 58 minutes! Emailed them and received a reply a day alter saying it was not even processed! They would do it now To date still Waiting waiting waiting! Just tried to ring and now the waiting time is now 114 Minutes!!! ridiculous! This company should not be in business and is taking money under false

For the last three weeks their call centre has wait times of 100 minutes plus no matter what time you call.
You send emails to their support and all you get is an automated response that they received your email but no actual response.
Have had battery issues with a cordless stick vac since I purchased it, they replaced the battery but still doesn't work.
Great products when their working but don't expect any after sale support

Purchased and new vacuum V11 pro. thought I was doing the right thing, website is easy to use, and stated 1 to 2 days metro delivery. They take our money quickly with no issues. Now 7 days, 3 emails and No vacuum delivered nor a reply to any email. Try calling but wait time well over an hour.
Life is to short. Dyson.

I have decided that I am going to make everyone I can, aware of the poor service by Dyson. For the last two months (until May 19 the date of this post) the call centre has been experiencing heavy traffic volumes. Average wait of over 45 minutes. This this is a clue as to the quality of the product and after sales service?

I have sent over 20 emails to Dyson to get my cordless cleaner fixed. I have called and eventually dropped the cleaner into Myer. I wanted a refund so I could buy something else - but they wouldn't.

Dropped it off last Friday and waiting for even a call on the results. I am NOT holding my breath.

So, in short this product does not last (as evidence by my battery / motor / charger failure) and when it does fail - they must be hoping you throw the thing in the bin and buy another one?

And am waiting for this response from Dysons cut and paste -

We are sorry to hear you are having trouble with your Dyson and getting in touch with us. Please be assured we are aware of this delay and working to bring our service levels back to normal. We can only apologise for your experience thus far.
We trust one of our Dyson Experts has been in touch with you, but if not and we can assist please forward your details to auaskdyson@dyson.com and we will be in touch very shortly and only happy to help.

So do yourself a favour and don't buy a dyson - just don't do it.

We brought a Dyson DC59 Animal Stick Vacuum we hardly used it maybe 25 times the battery is not working and it has just gone outside warranty (Maybe it went before Warranty due to lack of use). I couldnt get anyone to replace the battery they wanted a extra $85

I can see that a lot of people are really unhappy with Dyson's customer service but I really had a very good experience with them. I have contacted them twice and they were extremely helpful and went to great lengths to solve my problem. The first time contacted them I had to wait 20 min so I opt for a call back and I received a call in a matter of no time. For the second time they received my called almost immediately.
So I am really shocked to see these bad reviews.

Tried calling the 1800 number over 3 days .. ridiculously waiting time - in excess of 200 mins. I left my number three times for a call back as they state" so as not loose your place in line "...or words similar. No one bothered to return my calls .... I then tried at 6.30pm at night ... the answering service claimed there was "0 and 1 second " waiting time .. LIES !!!! I waited on hold until 7.00pm - then someone must of cut me off. Called directly back at - may have been - 7.01pm and the answering service advised that Dyson was closed .

What terrible service from a company that boasts how great their product is . That may be the case providing the product is working ... and after sales actually care about customer queries .