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Terrible Customer Care
Terrible customer experience thus far! V7 Pro vacuum with faulty battery diagnosed on 18 June, promised to deliver battery by 26th June, 3rd July and then by 10th July. Today was informed that the revised ETA is up to 12 days PLUS 10 working days local delivery
TERRIBLE WARRANTY CLAIM PROCESS
This is not acceptable at all. It has been more than 4 weeks since we've claimed the warranty and sent our vacuum cleaner to Dyson and we still haven't received it back. We have 2 kids (4 years old and 6 months old) - the house gets very messy everyday because kids play. We've been picking up small rubbish ourselves to the point that both my wife and I have regular back pains now. These times hygiene is very important because of COVID19. We go outside and bring all kinds of germs under our shoes and proper daily vacuum is very important. When I call the customer care they say that technicians are waiting for the parts but there is no ETA. What does this mean?? no ETA??? we can't wait for it forever!!!
- Verified customer
Disappointed about the Dyson Customer Service
I called the Dyson Customer Service Center at 1:02 pm on June 29, 2020. I explained to a woman my Dyson V6 handheld device had an unpredictable stop problem. She roughly diagnosed that the faulty part was the battery, but I don't completely agree.
The reason for me is that the battery capacity is normal and fully charged, but due to some factors, when I use it for about one minute, it will stop and the blue indicator light will keep flashing (need to be charged), but when I put it back to charge for a few seconds until the blue indicator light ...
Dyson is the most irresponsible company
I have returned a dyson product ( air con purifier) to be repaired almost a month a go. At the time when they accepted to repair, they said it only takes 2 weeks however after 4 weeks, i haven't received any response yet !
I'm allergic to dust mite and i can't sleep at nights with normal heaters .I need one that can purifiy the air.
Due to my allergy,i had to go to hospital a few times as i can't stand dust mite and that is the reason I paid $800 for this Special heater/purifier and i have to work from home. I have also got kidney issue sinc...
Terrible Customer Service
I have returned a faulty Dyson Heater to Chatswood Good guys where I originally had bought it from. the unit was still under warranty when returned. I returned the item to Good guys on 10/06/20 , they sent it to Dyson on 11/06/20 . since then the Heater has been with Dyson all this time. Initially I was told that it would take 2 weeks for the unit to be repaired or replaced ! still no result and very limited updates as what is going on and when it would be ready ! they are keep saying tomorrow and when tomorrow comes they will bring another exc...use and keep buying time . It has been almost a month that we are without the heater that we paid $870 for it. not a cheap product but a cheap and disgusting customer Service. I have to call them everyday to get an update and after a month still they have no idea as when our Machine will be ready. I am really sick and tired of dealing with them and will never ever buy another Dyson Product. shiny products but disgusting customer Service, no worth it.
Replacement of battery
Thank you to the wonderful lady who helped me with the replacement of the battery for my Dyson product. She was so helpful and courteous. The best was to come - no charge for the battery which arrived safely and was so easy t fit. Thank you again
I bought a Dyson hot + cool air purifier. It's making noise while in oscillation mode. They are refusing to send me a replacement. They want me to mail it first, they will assess and the advise while I am without a hear. No help whatsoever on the phone/email. I am never buying another Dyson again.
Poor quality and service
I bought the hair straightener on the 29th of May. 4 weeks later I noticed the heat adjustment is not working properly. I took the straightener to Dyson service and they cannot repair or give the replacement on the spot. I asked how long it will take. They said, they don’t know. This product is fairly new and way above the market price (doubled). I’m surprised with the quality and the service.
- Verified customer
Dyson airwrap stopped working after few months
I had Dyson airwrap purchased from good guys and stopped working after few months . Contacted Dyson they took the device 2 weeks back and never heard from them its $699 not worth of buying the device that exepnsive . Dyson customer service also zero
Appalling website and customer service
My Dyson v6 animal origin vacuum stopped working and so after troubleshooting discovered that it needed a new battery. Fair enough considering it is about 2 1/2 years old. I purchased a new battery on Dyson’s website and patiently waited for it to arrive. After not receiving a dispatch notification nor the battery over a week later, I emailed Dyson to be told my order had been cancelled and that the money had not been debited. Dyson informed me that I could go ahead and order another one. Frustrated but needing the battery I ordered another one...online. Again the battery did not come and after not receiving a response to my last email I called Dyson to be told that once again the order would be cancelled as both times there was no battery in stock, despite no indication on the website of this and that it would bounce back in another couple of days and I could order it again. After asking Dyson how I could order it if it isn’t in stock I was told that it actually is in stock and if I needed it urgently I could pay extra for express delivery. I am currently waiting for a call back from a team leader (could not be told when) as I have been waiting for a battery for 17 days and was promised in an email from Dyson that they would love to send me a free battery but now the call centre says no.
Great Product & Service
Bought a V11 recently and the trigger button started to play up. i called up and theyre sending a replacement part. 2 year warranty and the service is top tier. The product is awesome too. Im really surprised at the amount of negative review here. Definitely not a true reflection on the amount of happy Dyson customers out there.
Don't use Dyson, customer service is non existent!
Can't actually rate the product but writing this to warn customers don't buy from dyson online! I purchased the V11 absolute pro through them on Marketplace, their ad said "posted within 2 business days" and it's now 9 business days and I still have no tracking number or my item! I have tried contacting them numerous times, even asked just to cancel the order and get a refund but they just ignore me so I'm going to my bank as this item cost over $1000.00 and they have taken my money but won't provide a vacuum - they're crooks! Well done Dyson, you've lost me and a number of my friends, will NEVER purchase anything from you again as if your products are anything like your non existent customer service then I wouldn't even give you 1 star!
Will never buy another Dyson!
I have a Dyson v8 stick vac and have had nothing but issues with it.
6 months after buying it, the unit starting zapping me from the charger hole in the handle (you could physically see the blue zap going from the unit to my hand). The unit was sent back to Dyson under warranty and they essentially told me that they can't find a problem with it but replaced the main unit and battery as a precaution (I was also heavily pregnant and the lady from Dyson said she cannot guarantee me safety while using the unit!).
Now less than 2 years on, the bat...
Love my V11 and great support
I absolutely love our V11. I use it nearly every day. It does seem however that our battery has died at 9 months. I phoned up and absolutely no issues with getting a replacement sent at no charge. Hopefully we do get longer from the next one with correct care. My only gripe is I wish the trigger was just a little more comfortable to use.
A quick update to my review. Unfortunately the battery didn't fix my issue but phoned up again and the support has been second to none. People saying they have not had a good experience must have been talking ...to a didn't business than I have! I'll be a long term customer. Further update. New body has arrived and all working again fine. Just to note. I stripped down the broken unit and can confirm the plastic trigger was broken. Such a shame a high end expensive item has come undone by a rubbish thin piece of plastic. Worth a redesign Dyson.
Poor Customer Service, Drop in Quality Build.
They don’t build them like they used to, cheaper components for bigger profits.
once you have the inevitable problem with your machine the warranty call centre is appalling to deal with. Unless you want to buy a new vacuum while you wait 4 weeks to get it back!!
Very slow on refunds
Purchased a v8 online but then I saw that the v11 had come down in price so returned the v8 and ordered the v11, while I am very happy with the machine I received and email 2 weeks ago saying they had received the v8 so yes I am still waiting for them to return my funds, have been in touch and told it could take up to 45 days, are u serious, I have never had to wait this long for a refund from anyone taking into consideration that they have had the machine for 2 weeks now, very upset that they have $600 of my money
Average performance, hugely over priced with little to no parts support in Australia.
My wife has had a couple of the Dyson vacuums (stick and upright), which I have to repair when they break. This weekend I had to look at the DC 65 again after the wife complained that it was not working, no suction. A quick troubleshoot identified that the 'change over valve hose' completely perished (no fault on our side, poor materials). As there are no local Dyson support agents (large regional centre in Queensland), I searched the Dyson website (AU) for a parts list and parts but no luck, no information at all on their website (good look...ing website with little content). Contacted them by phone and was advised that they do not have the part and was also advised that I cannot replace the part as it has to be done by a qualified technician. Another Dyson heading for the dump, hopefully I can convince the wife to buy something better, and cheaper.
Dyson advertised the Dyson Animal on Google for $549. However when you click on the link, the website said the price is $599. False and misleading advertising. If you call their Call center they won't honour and blame google for it. Even after complaining the offer is still there.
Questions & Answers
I bought a Dyson V11outsize yesterday I didn’t even use it for 30mins and it’s stopped working altogether and smell like burnt rubber !!!
I probably used it for 20minutes with intervals in between (I’m over estimating the time I used it for ) , I wish I bought something different expensive and disappointing
I had my Dyson 7 for only 2 months and I have had to send it in for repair. I am very disappointed because today I used my Melie and its so much stronger, should
I have ordered a Dyson 8,9,10?
I feel cheated after all the carry on " how good a dyson is" I'm certainly not convinced.
My name is Adelina Camilleri
[personal details removed]
I would like to know how long it will be till I get it back and will it work better. Actually when I first got I thought it had been used as the wand had scuff marks all over it.
The operator I spoke for 3/4 of an hour was lovely but that's beside the point. I not at all happy with my purchase. I appreciate it if you look into my issue and resolve the problem.
Thank you Adelina
Dyson Team ..Dyson
We are sorry to hear you are disappointed with your Dyson machine. So we can look into this further, please forward your details (including name, address, contact number and serial number of your machine) to firstname.lastname@example.org and we will be happy to assist.
What is the point of saying to register your machine online when it clearly doesn’t work...have tried on several occasions and checked the serial number each time but it says it’s an invalid seri al number ..we bought a V7 stick vacuum from Aldi in Kingaroy on the 19/12/2019...serial number as I am reading it now is G3B-AU-MJR7927A.....can you help ???
Dyson Team ..Dyson
We certainly wouldn't expect any difficulties in registering your Dyson V7 and can only apologise for any frustration this has caused.
Please forward the serial number of your machine along with your name, address and contact number to email@example.com and our Dyson Experts will only be happy to register your Dyson for you.
We look forward to hearing from you and assisting.
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