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Just over 12 months ago I purchased a Dyson cyclone V10 animal+.
A piece snapped off where the trigger is to operate the vacuum. I contacted customer support all went well and my new top end was on the way.
A few days later it was delivered.
I opened the box to find, just the guts of it. No battery, no filter, no round cylinder where the dirt is collected.
I read and re read the instructions. I’m a single older women with limited tools and no one around to help piece this thing together. It took all my effort to unscrew the tiny tightened scr...
When I spent $900 odd on a vacuum - it was based on a friends recommendation, her 20 year old vacuum still worked well and parts were available. In the past 10 years, their 'good' reputation flourished, along with offering a multitude of models. Last year I purchased a new motorised head and filter $150. Now a part on the cyclone has broken, but this model no longer supported. Time to find another vacuum - and I am not taking your 25% discount to upgrade offer!
- Verified customer
Over $700 for a vacuum that only lasted 5 years. I rang there customer service and offered to send a photo of what happened. The housing around the motor caught fire . I got a sorry but this line has been deleted, and we will pass it on. Complete lack of interest. Your customer service is polite but useless. For a product that could have almost burnt my house down I expected a lot more. I am considering reporting it to Accc in Western Australia.
Service of Big ball animal pro.
Thankyou so much Dyson for the wonderful customer service, quick turn around, and very very reasonable price for the whole service of my machine!!! The process was seamless. I was emailed Australia post labels which we affixed to the box which we packaged the whole machine into hoses extension wands, turbo head and hard flood head it was sent that day on express dyson received it and started on quote. On approval of quote they repaired, which was not a repair they replaced almost all parts with new parts refurnished the motor 2 new heads, full...clean, new fillters, new bin, new extension joint. All of this plus the delivery back , which is included in the price, at one set price of $299!!!!!!! I was blown away! The turn around has been 5 days as it was sent last Thursday and it included a weekend . The service center on the phone was so helpful. I can not recommend dyson high enough!!! Value for money beautiful customer service and a shock at the price , good shock! Thanks Dyson!
Absolute rubbish for the price
Overpriced, poor customer service, poor warranty (for the amount you pay for them) and the warranty you do get they give you every excuse under the sun not to honor it. Never again for me after my experience with them.
Dyson customer care
Called Dyson customer care yesterday about a fault with our Dyson Cyclone V10 only to find out it was out of warranty. To our surprise I was told as a gesture of goodwill that they would replace the item at no charge anyway. Great to see a company that backs it’s products and provides superior customer care. Thanks Dyson.......
Worst customer service and dispute resolution I've ever experienced
Within a month of purchasing the HP04 fan to use in the bedroom at night it started emitting a loud high pitched ringing sound. Not what I expected from a $900 fan. Countless calls and emails with customer support, including one customer service representative who called me when I expressly requested they only communicate by email, and they refuse to send me a replacement. They want me to send the faulty fan back to their service centre for repair via Australia Post. I don't have a car, can not walk carrying an 8kg fan in a large box to the pos...t office and do not believe I should have to pay to hire a car/taxi/Uber to transport it there. After Dyson reluctantly agreed to send a postage box and arrange for courier pickup, it took two lost boxes and almost 3 weeks for the box to finally arrive. Today they tell me I need me to print documentation and attach it to the box with less than 2 days notice of courier pickup. I do not have a printer. More time for them to post me the required documentation, then more time again to rearrange courier pickup. It'll easily be the end of summer before I get a working fan, if ever. On the side of the fan box it says "Quick and convenient repairs", but I've experienced the exact opposite of this promise.
Very poor battery life
yes I have found the same issue. Have spoken to Dyson on several occassions with little satisfaction. An expensive top of the range machine is only good for a few minutes on full power mode. Hardly satisfactoryt and certainly not capable of vacuuming a reasonable area of flooring before stopping.
Poor customer service and faulty product
I purchased a Dyson fan a couple years ago and shortly after the fan stopped working to full capacity. The fan makes a terrible sound when switched on and is incredibly loud so I researched into that particular model and realised the model had been recalled and is a fire safety hazard. Since then I have sent an inquiry through to the Dyson recall website and heard nothing back. In addition to that, I have contacted Dyson via phone several times months ago and was told that I would be sent out a post box to return the Dyson for repairs. However, I have received nothing.
Poor quality battery life
I am sorely disappointed with the poor duration of the battery - I cant complete vacuuming the car before the battery needs to be recharged, let alone the house. Have made numerous efforts to contact Dyson and only once has anyone replied. Battery quality is appalling.
- Verified customer
Now I'm in heaven!
I have had a Dyson DC59 cordless vacuum cleaner for many years. Over those years whenever I had an issue with it, the support has been terrific and replacement parts sent straight away. Recently a small part near the trigger snapped off and so we decided to purchase a new V10 Absolute+. It is wonderful! Love all the attachments and the dirt we are picking up, particularly from carpet and rugs has been amazing. Have just cleaned out the car, picking up all the dog hairs. Really can't fault the machine. We have fixed the old one (we could get a replacement for that part) and so now we have two cleaners - one upstairs and one downstairs. Very happy.
No spare parts support
We have a Dyson vacuum that is quite serviceable but needs replacement carbon brushes.
Guess what! Dyson don’t keep them!
I’ve read elsewhere that this part of their modus operandi, no parts support so you have to buy a new machine, Dyson told me that they would give a 25% discount as a trade in so I would end paying several hundred dollars to replace a perfectly sound cleaner! And get another Dyson with no parts support! They must think I’m really dumb to fall for the same scam twice.
Luckily, it looks like I can get 3rd party brushes on eBay.
We are in the market for a cordless stick vacuum and were going to get a Dyson but now will probably go for a LG or a Bosch
- Verified customer
Customer care one of the best I ever experienced
Please have a look my previous reviews for specific Dyson products. This one is reflection on the brand and not on any product of theirs in particular.
No brand is perfect, but what makes them stay apart is how they take care of customer after sales. Over the years I had to contact Dyson for small, yet possibly costly faults (battery performance, vacuum head not working as advertised etc). Every time my call was answered promptly (most of them were on Saturday) and after serial numbers verification parts were shipped express to me - no questions asked.
This is my opportunity to thank Dyson for their great products and what is most important, even better customer service. Thank you!
Poor Customer Service Advise & Absolute Rubbish for the value.
Prior to Purchasing the Dyson Corrale Hair Straightener called Dyson Australia and customer service adviser failed to tell me about the battery capacity which is only 15mins at 210Degree. Not enough time to do at least quarter of my long and thick hair. Contacted Dyson and they refuse to reimburse my $699.00. Very disappointed and will make a complaint to ACCC for misleading information by Dyson staff.
Definitely don’t recommend this product.
We have tried to get a Dyson fan repaired after the oscillator failed. We took it to the local SA service agents who told us they couldn't get the part any more and that Dyson would phone us. Still waiting for the call from Dyson we ran the Dyson 1800 number. They knew nothing about it. We rang the service agent back and they assured us Dyson had been sent an email with all the relevant details of the problem plus our contact information. So, rang Dyson back and they said they couldn't do anything about it, especially as we didn't have the...serial number. Of course we didn't as the fan was still in the shop of the service agent! So we rang the service agent back yet again and are still awaiting a return call to get the serial number to ring Dyson back again, with not much hope of getting this sorted. We need the fan for health reasons and are 76 and 81 and could do without all this run-around. We just want service, and our fan repaired or replaced. So, caveat emptor everyone! Will not buy anything by Dyson any more.
Customer don’t care
Purchased V8 absolute, arrived on Tuesday ,charged for 5 hours did not work . Sent email to customer care no response 24 hrs so called , conducted test and told faulty battery . Asked to have it courier advised no , escalated , advised could not send express battery ( but can send new machine. But I recycled the box so can’t return . Offered to drive 209klm to pick up advised can’t do with have an assessment, and V8 out of stock in Brisbane . Asked for Management to call advise 24 hours , got a message saying will call later , no call . Got two shipping invoices for part different serial numbers . Seems to me more like Customer process not customer care ! So disappointed upset and unvalued.
Dyson is the most terrible, discriminative company with terrible sales people
Dyson is the most terrible company in Australia. Their customer service is the worst. They discriminate, dishonour their commitment. I firmly believe it's not whole picture of this well established company. It's origin/ James Dyson should know about it how they operate here :((
I was pretty skeptical of Dyson, but was talked into purchasing one by a fellow dog owner. We bought the V10 animal in 2019 and it's been worth every cent. We have two dogs who malt constantly, and red pindan dust which gets into absolutely everything. This machine picks up more debris, with way less effort. I get through the entire house in 20 minutes, tops and the it stays cleaner for longer. I find I barely have to use the highest power, the low and middle settings still outperform any other vacuum I've owned. You have to maintain it if you ...want to keep it performing, you can't neglect these things. This morning, 16 months after I bought it, I had an issue with the turbine head, so I called up. I spoke with an utterly delightful ray of sunshine by the name of [Name Removed]. He was enthusiastic and friendly, and helped me fix the issue straight away. I hope you take good care of your employees, Dyson, this one is a gem. I'm happy to pay for a more expensive product if I know the employees are happy, and the product is good. I get why Dyson has achieved cult status, and it's pretty well deserved.
Terrible Customer service
Recently while deliberating between a Miele & Dyson, I found a coupon code which was taking the price of the V8 Absolute from $649 to $449. We changed our decision last minute (on wife`s insistance) & bought the V8 considering this price. Few minutes later the Paypal receipt showed otherwise - with full price of $649. I called the Customer service and informed them about this discrepancy in what was shown in the Checkout price was different to what was charged to my card. The Customer rep listened intently and told me that if I have evidence o...f that price for V8, then Dyson would refund the extra amount charged to the card. I also asked the rep to cancel the order if the price is not what was shown to me on the Dyson website as I was no way going to buy the V8 at that price & Miele would have served me better at half that price. When I provided the evidence snapshot of the price, the narrative changed & I was told that the coupon code I entered was no longer valid & V8 Absolute was never sold at that price . I told the customer rep over phone & over email that I have provided the evidence already which showed the V8 for $449. I reiterated that if Dyson is not honouring the price then they should cancel the order, however I was told that Order is already being processed & cannot be cancelled and that I could initiate a return & refund process. I wasnt even half excited when I got the V8 delivered which felt like being thrusted on me - now the unit is lying in my house which I cannot use as I am going to initiate a return & refund process which only means that my money is stuck for another 15-20 days. The whole experience from ordering - to multiple Customer care calls, emails - to refund is so unfortunate that I feel completely cheated & would probably never look back at this brand. By the way, I have already emailed firstname.lastname@example.org & got the same reply - voucher not valid on that day inspite of the evidence provided.
Excellent customer service
Needed a part for my Dyson V7. Ordered the part through Dyson which was reasonably priced (some vacuum cleaner shops were charging 100% more for the same part). Even though my warranty had expired, I was offered the part gratis. Thank you Dyson
Questions & Answers
after sliding the cylinder on after cleaning very difficult to slide open to empty (stick vacuum)
I ordered the same Dyson product online three times paying with my credit card. Each time Dyson sent me a separate order number with cancellation email of each advising Oder was cancelled, product will not be shipped and I will not be charged. ******but you have charged me for each order the amount deducted from my credit card is over AUD$1600.
Why did Dyson charge my credit card and cancel my order at the same time for each order placed?
Did you phone Dyson or order on line?? I ordered by phone and I couldn't be more satisfied - the lady assistant was extremely helpful.
If your order was unsuccessful, you may have a pending transaction on your card, however please be assured this charge won't finalise and will be released within 10 working days (depending on your financial institution).
If we can assist further, please get in touch with our Dyson Experts. You can find ways to get in touch here: https://www.dyson.com.au/support/contact-us
I did 2 x online orders and 1x phone order. For all 3 orders it was the same product. I received a cancellation email for each order from Dyson.
Yes the customer service was very helpful to sell me one product over the phone but was let down again by the cancellation email I’ve received.
Then I checked my bank and could see that money has been charged for all 3 orders. Shown as pending which means all those funds $1600 are now tied up by Dyson until they process the refund.
This has never happened to me before.
I want to buy a dyson hairdryer for my daughter in Australia for Christmas but it won’t accept my phone number?
Apologies for any disappointment, however orders via www.dyson.com.au do need Australian contact details.
We would encourage using the recipients contact number if possible to allow you to process your order.
If we can assist further, our Dyson Experts are available via email@example.com and happy to help.
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