Reviewer Photos & Videos
Cordless vacuum Cleaner
Have had my V6 Dyson Cordless vacuum cleaner for 2 1/2 years and the motor that spins the wheel that picks up dirt has stopped it working. Warranty is 2 years so Dyson timed it well for it to break. Cost to replace is $125.00. I am very disappointed Dyson. I bought a Dyson vc because Dyson themselves with their ads say it is the best!, well it is not and I will not be spending another $125 to have it running.
- Verified customer
Dreadful Customer Service
I ordered a Dyson Hairdryer on 14th February. Dyson error when posting the order (missed off the street name) and item was 'returned to sender'. Dyson confirmed return was received.
Received several emails with instructions on how to return and I respond by saying that I can't return the hairdryer as it was never received.
Despite numerous emails and a formal complaint, I am still waiting for my refund over one month later.
Very frustrating and dreadful customer service.
Excellent Customer Service
The Motorhead spindle on my V8 Animal stopped spinning. I called customer service to find out where I could buy a new one as I love! my Dyson and was pleasantly surprised to find It was under warranty! The new motorhead arrived this morning approx 3 days turnaround. Very impressed with their after sales service and the operator was very helpful.
Customer service was excellent.
We have an older (2007) 240v Dyson vacuum which is still going strong despite some plastic clip issues which duct tape fixes - sort of. We also have a stick vacuum, a V8. This is a handy thing and works well. The battery went when just out of warranty. Looked up replacements on the web and also contacted the Dyson service line. The guy saw we were out of warranty but nevertheless sent out new battery and new charger. Arrived quickly and was easy enough to fit myself. Very helpful and reasonable to deal with.
Fabulous customer service!! And I love my V11
I’ve just had the best customer service experience with Dyson Australia this morning. My V11, which is only 3 months old, had an unfortunate human error event, with a wet filter being used and water going into the motor, so it stopped working. We can’t do without the machine as it’s become integral to managing moulting indoor bunny hair and general dust and dirt, living in the city. I rang Dyson in a panic, on a Sunday morning, expecting to have to replace the entire machine at a huge cost. The customer service lady was amazing - she calmed me ...down and immediately helped me with a solution for replacing part of the machine. I can’t thank her enough. Not only is the V11 the best vacuum I’ve ever owned (and I highly recommend it, even with the hefty price tag), the customer service is great and I will buy other Dyson products without hesitation, knowing that this level of support is available.
Dyson Customer Service first rate
Dyson stick stopped working. Followed the on-line troubleshooting instructions to find that it needed attention. Calling the number and going through the IVR steps promised me a 14 minute wait in the queue so i hung up and sent an email with auto reply.
Heard nothing further so this morning, my day off, I drove to Dyson at Taren Point with the machine and was first cab at 0830 opening. Good thing I had registered the V6 stick when purchased. New battery and filters free of charge, no waiting, out in 7 minutes and on my way home.
Poor Customer Service
Recently got my Dyson vacuum serviced, called to request if machine can be sent to work address.
I was told before it gets shipped out, someone from customer service will be in touch, no one called and on the next day machine was delivered to Australia post's distribution center which is 15kms away from home and only operates Mon-Fri (7-4pm).
Done with Dyson
My experience with Dyson vacuum cleaners was great until I purchased a stick vacuum, first one didn't last long, maybe 12 months, I thought it was just bad luck and purchased another. after less than 12 months it started playing up just like the previous one, unfortunately I didnt do anything until after the warranty expired however on calling Dyson they agreed to give me 10% off my new one but didn't admit there was an issue with their stick cleaners. Number 3 and guess what!
same issue, starts, stops, starts, and stops permanently, all this ...
I love Dyson vacuums AND the service support team
I own two Dyson vacuum cleaners - which I love. Both aging, but still performing brilliantly. I have now had two engagements with the support team on the phone, one a few years ago and one a few weeks ago. I am writing to say that the support people are fantastic. I got sound advice and was able to purchase parts to do my own repair (replace battery pack). The parts turned up very promptly (I am in the bush, so this was noticed). The parts were well packed and easy to install. Please thank the team for me! I am so impressed with the quality of the products and the professionalism of the support team! Joe
We own 2 Dyson Products. We are a Fan.
Good Afternoon -- I would like to say - the last 2 weeks I have been dealing with your Customer Service Team - I must say - as a Customer who owns 2 Dyson Products - The Service and communication has been 5 Star Plus - I hope this feedback can be given back to the Team. You have already won me over as a customer because of your products, but now you have me as a Customer for Life. Thank you. Dave
Dyson customer service sets the benchmark!!!
I have owned my Dyson stand up vacuum cleaner for over 6 years now and had it serviced a few times by Dyson in those years. Every time i have had interactions with the Dyson customer service team it has been positive and easy, even while i lived interstate for a few years.
As a customer, (especially with a large purchase) you always hope that you will be supported by the company if anything was to go wrong but often this is not the case. Fortunately, i ALWAYS feel supported and valued as a Dyson customer. It is so re-assuring to know that if...
- Verified customer
Amazing products, abysmal service...
Never in my life have I had such an appalling experience with a company of this calibre. The problems began when I placed my first order directly through the Dyson online store (https://shop.dyson.com.au/).
I wanted to have the item delivered to my office, so I used the fields provided in the address form with the company name in address field one, and the street address in address field two. The next day I received the order confirmation email which listed the correct address. The next day I received the tax invoice and the item popped up in ...my Australia Post tracking app, however the tax invoice has completely omitted the second address field and you guessed it - Australia Post was also provided the wrong address with the omitted second address field (company name, suburb, state, postcode - no street address). Due to this systems error, the item was stopped at the Australia Post facility and returned to sender. Upset that my order was delayed because the Dyson website is broken, I called the customer care team who advised me that "this doesn't usually happen" and that "Australia Post don't allow two address fields to be submitted to their system" which are both blatant lies. System errors don't sporadically happen to some customers and not others, and Australia Post actually recommend the two address field structure for their own PO box and Parcel Locker products! And I know for a fact I entered the correct address as the order confirmation listed the address perfectly. Somewhere between the order confirmation and the tax invoice the address was butchered by Dyson's order processing systems. At this point I was also told that I'd have to wait for the item to get back to the Dyson warehouse so they could apply the correct address label and send it back to me. When I requested the order be cancelled and a new one shipped that day, I was told this would be impossible as the serial number of the unit had already been assigned to me. At this point I took matters into my own hands and asked them to just cancel the order in accordance to their return policy, and that the item was already on it's way back. I then placed another order via the website before midday - as the shipping terms promised that orders placed before this time would be shipped on the same day. This also turned out to be a lie, as the second order was delayed by over five business days. When I enquired about the delays, I was told that the same day shipping isn't possible if they've "met their quota" which happened five business days in a row. When the shipping confirmation for that order finally came through, Australia Post didn't actually receive the item for another four business days. It also took a week to get refunded for the first order. So to summarise, it took over two weeks, two separate orders, and two in-full payments, between when I placed my initial order and when I finally received the item due to system errors, corporate red tape, and incompetent customer care staff. Not the service you'd expect for such a luxury brand. This is completely unacceptable for a product range at this price point and although I think Dyson products are amazing, the service their customer care team provide is absolutely abysmal.
Dyson refusing exchange when air wrap has ceased working altogether
I purchased a Dyson air wrap 6 months ago and it has ceased working altogether. I’ve asked if I can exchange it at the Dyson store I purchased it from and been denied. I must send it to them and be without this product that I use as my only hair dryer until they can inspect it.
Dyson badly run and managed
Purchased a v7 online .dyson got delivery address incorrect and it was returned to them .phoned and explained i need it in next 3 days .they were aggresive and implicated they were perfect and could not be their fault but would give it high priority and re contact .nothing recieved they have my money but no product .
They have angered the wrong person
This will go further
NEVER BUY OF DYSON
Too slow to refund
I returned a Dyson Hair Dryer before Christmas and now on the 24th January, I am still waiting for a refund. Each time I enquire about the delay I get a different story. It is unacceptable for it to take over a month even allowing for the Christmas closures. There is one lady that is trying to help but overall I rate Dyson as an organisation very poorly!
Great product but no loyalty offered
I have two Dyson vacuums. One is 6 years old and another 4 years old. The 4 year old stick vacuum has died and I would like to upgrade to one of the newer vacuums. I rang and they said the vacuum is close to being obsolete but because it wasn’t they couldn’t offer me a discount on a new machine. The amount you pay for these vacuums, I’m disappointed that they wont do anything to retain my business. I have to wait for a special to come up or pay the exorbitant price. Great product, crap service
- ‹ Prev
- Next ›
Questions & Answers
I had my Dyson 7 for only 2 months and I have had to send it in for repair. I am very disappointed because today I used my Melie and its so much stronger, should
I have ordered a Dyson 8,9,10?
I feel cheated after all the carry on " how good a dyson is" I'm certainly not convinced.
My name is Adelina Camilleri
[personal details removed]
I would like to know how long it will be till I get it back and will it work better. Actually when I first got I thought it had been used as the wand had scuff marks all over it.
The operator I spoke for 3/4 of an hour was lovely but that's beside the point. I not at all happy with my purchase. I appreciate it if you look into my issue and resolve the problem.
Thank you Adelina
Dyson Team ..Dyson
We are sorry to hear you are disappointed with your Dyson machine. So we can look into this further, please forward your details (including name, address, contact number and serial number of your machine) to firstname.lastname@example.org and we will be happy to assist.
What is the point of saying to register your machine online when it clearly doesn’t work...have tried on several occasions and checked the serial number each time but it says it’s an invalid seri al number ..we bought a V7 stick vacuum from Aldi in Kingaroy on the 19/12/2019...serial number as I am reading it now is G3B-AU-MJR7927A.....can you help ???
Dyson Team ..Dyson
We certainly wouldn't expect any difficulties in registering your Dyson V7 and can only apologise for any frustration this has caused.
Please forward the serial number of your machine along with your name, address and contact number to email@example.com and our Dyson Experts will only be happy to register your Dyson for you.
We look forward to hearing from you and assisting.
We have 2 Dyson vacuum cleaners a sv03 and dc59 , we charge them both for up to 24nours and then when we go to use iboth last 1 minute and cut off .this is the second time I have submitted the same complaint but have not received a reply .
Dyson Team ..Dyson
Sorry to hear you are having trouble with your Dyson machines.
We would kindly encourage you to get in touch with our Dyson Experts via firstname.lastname@example.org. We will be more than happy to help get this sorted for you.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.