Dyson is the most terrible company in Australia. Their customer service is the worst. They discriminate, dishonour their commitment. I firmly believe it's not whole picture of this well established company. It's origin/ James Dyson should know about it how they operate here :((

Needed a part for my Dyson V7. Ordered the part through Dyson which was reasonably priced (some vacuum cleaner shops were charging 100% more for the same part). Even though my warranty had expired, I was offered the part gratis. Thank you Dyson

I have a dyson v6 vacuum cleaner which I am very happy with, Unfortunately one of the brushes became bent and couldn't be connected. When I contacted "support" I was so happy with the lady who I spoke to - she was not only very polite but extremely helpful and cheerful- this is unlike many "support"people so WELL DONE DYSON - I will keep using your products.

Last week, we went to the service center in Coopers Plains, as I inserted a moist filter into our v11 and cooked the circuit board. The two ladies there could not have been more helpful and delightful to deal with and just converse with. They solved our problem very quickly and efficiently, so much so that I bought a new 7 model to replace a 8 year old animal unit we have. Dyson is certainly a very respected company in our minds as the two ladies on the front desk in Coopers Plains. Many thanks Joe and Toni.

We purchased a Dyson expecting to have parts available when needed. 8 years old, supposed to be top of the range and they informed up that the hose is no longer available....but they will give us a discount on a new model. What kind of an idiot would go back for another one after finding this out? Nothing else wrong with the machine but it is only fit for the tip thanks to Dyson's policy.
Fool me once, shame on thee
Fool me twice, shame on me!

Customer service staff was very unhelpful. She seem want to get me off the phone rather than help me.She couldnt help me, she was brupt, telling me go to harvey norman and make a claim. I am unsure of the procedure and dont want to waste my time going to harvey norman. She actually told me my warranty expires back in 2017 and not even ask me further question about product care policy.

The staff on the Dyson care. Line are so polite patient and help. Full. A very rare thing these. Days they. Answered all my. Questions I give. The Dyson care line a ten out of ten. Donna. Greenbury

I have been to Dyson Service Centre Coopers Plains several times. The girls are extremely helpful and friendly. They went out of their way to help me with my problem at all times and went way beyond what I call excellent service. Previously I have dealt with other customer service for a similar product and their service was so terrible that I went out and bought a Dyson. Never looked back. Excellent friendly service by the girls.

It takes a whole task force for Dyson to provide a simple tracking number many days after an item has supposedly “shipped” and even with all the man power, a simple task is undoable. It’s unbelievable. Supervisors (x2) unreliable and will tell you they will call you back, only for no call to ever be returned or information about your near $600 item to be received. You then have to stay on the line for half an hour while they conjure up more stories to tell. They lie and severely lack transparency. Cannot wait for the item to arrive (if it ever does) as it will be going straight back and I will never be buying another Dyson product again on principle of very very poor customer service and transparency.

We had our V10 animal for less than 6 months before we started having problems with the charge running our out despite the low setting and constant blockages, then the head stopped working, Dyson said they had stock and would replace it, then it didn't show, so they said stock would be here the next week and be sent out, then it didn't show again, now it's going to be another month - if we're lucky! Not holding by breath waiting for their non-existant customer service

I have two Dyson Lightball vacuums and both cleanerheads have ceased to function. Is this an inherent problem with these machines?
I am not impressed. I reported the first one to go to Dyson and have now been waiting since 9th September for a replacement head.

I had a small problem with my Animal stick. Took it to Dyson at Coopers Plains and received the most excellent customer service I have ever received. The ladies in customer service went above and beyond.
In this day of not so good customer service unfortunately, Dyson service at Coopers Plains were exceptional. Thank you

Not happy! I purchased my Dyson Hair Dryer nearly 8 months ago and it has recently been in for repair for over heating. Now, not even 6 weeks after this the unit is found the same thing. I live an hour away from our repair centre so was told they would send me a postage label which they did. I was advised that they cannot just replace, let alone give me a loan unit. Now 3 weeks after I am still waiting for a replacement (they deemed my unit faulty). Called through to service and they advised they are not sure what the hold up is (blaming Covid again) and someone would call me within 48 hours.... conserving what you pay for the unit the after service is shocking....