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Dyson is the most terrible, discriminative company with terrible sales people
Dyson is the most terrible company in Australia. Their customer service is the worst. They discriminate, dishonour their commitment. I firmly believe it's not whole picture of this well established company. It's origin/ James Dyson should know about it how they operate here :((
I was pretty skeptical of Dyson, but was talked into purchasing one by a fellow dog owner. We bought the V10 animal in 2019 and it's been worth every cent. We have two dogs who malt constantly, and red pindan dust which gets into absolutely everything. This machine picks up more debris, with way less effort. I get through the entire house in 20 minutes, tops and the it stays cleaner for longer. I find I barely have to use the highest power, the low and middle settings still outperform any other vacuum I've owned. You have to maintain it if you ...want to keep it performing, you can't neglect these things. This morning, 16 months after I bought it, I had an issue with the turbine head, so I called up. I spoke with an utterly delightful ray of sunshine by the name of [Name Removed]. He was enthusiastic and friendly, and helped me fix the issue straight away. I hope you take good care of your employees, Dyson, this one is a gem. I'm happy to pay for a more expensive product if I know the employees are happy, and the product is good. I get why Dyson has achieved cult status, and it's pretty well deserved.
Terrible Customer service
Recently while deliberating between a Miele & Dyson, I found a coupon code which was taking the price of the V8 Absolute from $649 to $449. We changed our decision last minute (on wife`s insistance) & bought the V8 considering this price. Few minutes later the Paypal receipt showed otherwise - with full price of $649. I called the Customer service and informed them about this discrepancy in what was shown in the Checkout price was different to what was charged to my card. The Customer rep listened intently and told me that if I have evidence o...f that price for V8, then Dyson would refund the extra amount charged to the card. I also asked the rep to cancel the order if the price is not what was shown to me on the Dyson website as I was no way going to buy the V8 at that price & Miele would have served me better at half that price. When I provided the evidence snapshot of the price, the narrative changed & I was told that the coupon code I entered was no longer valid & V8 Absolute was never sold at that price . I told the customer rep over phone & over email that I have provided the evidence already which showed the V8 for $449. I reiterated that if Dyson is not honouring the price then they should cancel the order, however I was told that Order is already being processed & cannot be cancelled and that I could initiate a return & refund process. I wasnt even half excited when I got the V8 delivered which felt like being thrusted on me - now the unit is lying in my house which I cannot use as I am going to initiate a return & refund process which only means that my money is stuck for another 15-20 days. The whole experience from ordering - to multiple Customer care calls, emails - to refund is so unfortunate that I feel completely cheated & would probably never look back at this brand. By the way, I have already emailed email@example.com & got the same reply - voucher not valid on that day inspite of the evidence provided.
Excellent customer service
Needed a part for my Dyson V7. Ordered the part through Dyson which was reasonably priced (some vacuum cleaner shops were charging 100% more for the same part). Even though my warranty had expired, I was offered the part gratis. Thank you Dyson
Dyson, HP03 Air Purifier
Dyson on-line order for HP03, this morning.
The worst online ordering experience I have ever experienced!!
Made a purchase this morning on Dyson.com.au web site via a chat service for a PF03 air purifier.
After establishing the order which took ~45min, I was asked to follow a link to make the payment. Which I did. On completion of the payment / the Dyson web chat was ended. No record of any receipt number was provided and the Amex was charged. Just incredible Dyson!!
I have a dyson v6 vacuum cleaner which I am very happy with, Unfortunately one of the brushes became bent and couldn't be connected. When I contacted "support" I was so happy with the lady who I spoke to - she was not only very polite but extremely helpful and cheerful- this is unlike many "support"people so WELL DONE DYSON - I will keep using your products.
Fantastic Product Customer Service
March 22, 2020 while using my Dyson V8 Absolute the Large Motorised Head Attachment stopped rotating. The Customer Service Operator said from my description, of the problem that the Head has Ceased up. I was told as the Dyson was still under Warranty a new Attachment would be sent out within 7-10 working days. It arrived on March 26. November 4, 2020 I rang to enquire about getting a new Battery for my Dyson V6 which no longer held a charge and again was told Battery would be sent out within 7-10 working days. It arrived on November 9. I was so...impressed at the speed with which these 2 problems have been sorted out, so much so that not even a letter posted from Maudsland, to Nerang a mere 13 kilometres, recently took 10 days to arrive at it's destination. I have nothing but praise for the Company for their great Products and their friendly and efficient Customer Service Staff.
Thank you for excellant service in Coopers Plains;
Last week, we went to the service center in Coopers Plains, as I inserted a moist filter into our v11 and cooked the circuit board. The two ladies there could not have been more helpful and delightful to deal with and just converse with. They solved our problem very quickly and efficiently, so much so that I bought a new 7 model to replace a 8 year old animal unit we have. Dyson is certainly a very respected company in our minds as the two ladies on the front desk in Coopers Plains. Many thanks Joe and Toni.
Dyson Customer Service - Brisbane and call centre
I bought extended warranty with Dyson
Phoned customer care they were excellent!
I rang them and they helped me log a job to brisbane service Centre .
I brought it in to Coopers plains dyson service center 28.10.20 the ladies are so nice and pleasant.
They msged my dyson is ready within 2 days 30.10.20 and I drove there again.
When I got my machine back anything that was wrong or not working to expected or worn out was replaced....Shout out to the vacuum technician!! They even offered to carry the vacuum to my car. I am really impressed at how good the servicing of my vacuum is. When I get another vacuum I will consider Dyson I think after service and Customer care is super important I have seen coopers plains for other issues and their service is consistently good. I hope Dyson head office acknowledges this review of the good work of the coopers plains team. If need be, private message me happy to give my details to verify.
Be warned by this!
We purchased a Dyson expecting to have parts available when needed. 8 years old, supposed to be top of the range and they informed up that the hose is no longer available....but they will give us a discount on a new model. What kind of an idiot would go back for another one after finding this out? Nothing else wrong with the machine but it is only fit for the tip thanks to Dyson's policy.
Fool me once, shame on thee
Fool me twice, shame on me!
Customer service staff was very unhelpful. She seem want to get me off the phone rather than help me.She couldnt help me, she was brupt, telling me go to harvey norman and make a claim. I am unsure of the procedure and dont want to waste my time going to harvey norman. She actually told me my warranty expires back in 2017 and not even ask me further question about product care policy.
Unreliable machine and upsetting experience
Highly unreliable and very upsetting experience with Dyson - purchased a brand new HP04 directly from the Dyson website in July and the machine displayed an error last week for no reason (even the Dyson customer service people I spoke to - all 3 of them, couldn’t explain what may have caused the error and having googled the error, other people have had the same issue with no resolution other than to get it replaced). I have never dropped or in any way damaged the machine before so it is mind boggling how this error can happen.
I requested for...the fastest way to get it fixed and requested for a pick up service, only to be told dropping off the machine at a post office is the fastest method. It’s been a week and I had not heard from Dyson at all so I rang them up only to be told they haven’t received the machine. What’s the point of spending $900 on not only an unreliable machine but also a service that’s absolutely inefficient and poor? I requested for a loan machine to be sent in the mean time but no, they refused the request. Can’t even get a refund to purchase another air purifier to replace this faulty one. What is the point of purchasing a highly priced unreliable air purifier? Ridiculous. I did read the poor reviews on Dyson products but decided to still give their products a go only to have to deal with so much frustration and unpleasant experiences. Never buying another item from Dyson again. Beware consumers, I too ignored the bad reviews and am now having to pay the price for it.
Best vaccum I have ever owned
I have been to Dyson Service Centre Coopers Plains several times. The girls are extremely helpful and friendly. They went out of their way to help me with my problem at all times and went way beyond what I call excellent service. Previously I have dealt with other customer service for a similar product and their service was so terrible that I went out and bought a Dyson. Never looked back. Excellent friendly service by the girls.
It takes a whole task force for Dyson to provide a simple tracking number many days after an item has supposedly “shipped” and even with all the man power, a simple task is undoable. It’s unbelievable. Supervisors (x2) unreliable and will tell you they will call you back, only for no call to ever be returned or information about your near $600 item to be received. You then have to stay on the line for half an hour while they conjure up more stories to tell. They lie and severely lack transparency. Cannot wait for the item to arrive (if it ever does) as it will be going straight back and I will never be buying another Dyson product again on principle of very very poor customer service and transparency.
Average product, terrible service!
We had our V10 animal for less than 6 months before we started having problems with the charge running our out despite the low setting and constant blockages, then the head stopped working, Dyson said they had stock and would replace it, then it didn't show, so they said stock would be here the next week and be sent out, then it didn't show again, now it's going to be another month - if we're lucky! Not holding by breath waiting for their non-existant customer service
I have two Dyson Lightball vacuums and both cleanerheads have ceased to function. Is this an inherent problem with these machines?
I am not impressed. I reported the first one to go to Dyson and have now been waiting since 9th September for a replacement head.
Customer Service Review
I had a small problem with my Animal stick. Took it to Dyson at Coopers Plains and received the most excellent customer service I have ever received. The ladies in customer service went above and beyond.
In this day of not so good customer service unfortunately, Dyson service at Coopers Plains were exceptional. Thank you
- Verified customer
Poor and Tribble Customer Service - Please think twice of buying a Dyson
My Vacuum "Mortorhead" stop working/ spinning recently and ordered a new one. For some reason the provided part is faulty and I have requested help from customer service. They asked me to do multiple troubleshooting steps but rather than re-sending me the a working "Mortorhead" they sent me a BIN. This is outrages as why sending a part that I not ordered. When confronted them now giving excuses and not sending me the faulty part.
I am going to escalate this this case to my Bank and warning all Customers about Dyson unknowledgeable customer sup...port as same issue can happen to you as well. Please think twice of buying a Dyson as they will send faulty or used parts and then give excuses not to fix the issue. This was a trusted brand in Australia and it's unfortunately these actions by support staff who damaging the brand name of "Dyson"
Not happy! I purchased my Dyson Hair Dryer nearly 8 months ago and it has recently been in for repair for over heating. Now, not even 6 weeks after this the unit is found the same thing. I live an hour away from our repair centre so was told they would send me a postage label which they did. I was advised that they cannot just replace, let alone give me a loan unit. Now 3 weeks after I am still waiting for a replacement (they deemed my unit faulty). Called through to service and they advised they are not sure what the hold up is (blaming Covid again) and someone would call me within 48 hours.... conserving what you pay for the unit the after service is shocking....
Questions & Answers
I ordered the same Dyson product online three times paying with my credit card. Each time Dyson sent me a separate order number with cancellation email of each advising Oder was cancelled, product will not be shipped and I will not be charged. ******but you have charged me for each order the amount deducted from my credit card is over AUD$1600.
Why did Dyson charge my credit card and cancel my order at the same time for each order placed?
Did you phone Dyson or order on line?? I ordered by phone and I couldn't be more satisfied - the lady assistant was extremely helpful.
If your order was unsuccessful, you may have a pending transaction on your card, however please be assured this charge won't finalise and will be released within 10 working days (depending on your financial institution).
If we can assist further, please get in touch with our Dyson Experts. You can find ways to get in touch here: https://www.dyson.com.au/support/contact-us
I did 2 x online orders and 1x phone order. For all 3 orders it was the same product. I received a cancellation email for each order from Dyson.
Yes the customer service was very helpful to sell me one product over the phone but was let down again by the cancellation email I’ve received.
Then I checked my bank and could see that money has been charged for all 3 orders. Shown as pending which means all those funds $1600 are now tied up by Dyson until they process the refund.
This has never happened to me before.
I want to buy a dyson hairdryer for my daughter in Australia for Christmas but it won’t accept my phone number?
Apologies for any disappointment, however orders via www.dyson.com.au do need Australian contact details.
We would encourage using the recipients contact number if possible to allow you to process your order.
If we can assist further, our Dyson Experts are available via firstname.lastname@example.org and happy to help.
I had my Dyson 7 for only 2 months and I have had to send it in for repair. I am very disappointed because today I used my Melie and its so much stronger, should
I have ordered a Dyson 8,9,10?
I feel cheated after all the carry on " how good a dyson is" I'm certainly not convinced.
My name is Adelina Camilleri
[personal details removed]
I would like to know how long it will be till I get it back and will it work better. Actually when I first got I thought it had been used as the wand had scuff marks all over it.
The operator I spoke for 3/4 of an hour was lovely but that's beside the point. I not at all happy with my purchase. I appreciate it if you look into my issue and resolve the problem.
Thank you Adelina
We are sorry to hear you are disappointed with your Dyson machine. So we can look into this further, please forward your details (including name, address, contact number and serial number of your machine) to email@example.com and we will be happy to assist.
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