Terrible customer experience thus far! V7 Pro vacuum with faulty battery diagnosed on 18 June, promised to deliver battery by 26th June, 3rd July and then by 10th July. Today was informed that the revised ETA is up to 12 days PLUS 10 working days local delivery

This is not acceptable at all. It has been more than 4 weeks since we've claimed the warranty and sent our vacuum cleaner to Dyson and we still haven't received it back. We have 2 kids (4 years old and 6 months old) - the house gets very messy everyday because kids play. We've been picking up small rubbish ourselves to the point that both my wife and I have regular back pains now. These times hygiene is very important because of COVID19. We go outside and bring all kinds of germs under our shoes and proper daily vacuum is very important. When I call the customer care they say that technicians are waiting for the parts but there is no ETA. What does this mean?? no ETA??? we can't wait for it forever!!!

Excellent customer service, polite and reliable. Diagnosed the problem over phone and the spare part was dispatched immediately at no cost. Couldn’t ask for better. Love my Dyson stick vacs.

Thankyou so much for your prompt delivery of the Dyson vacuum head appliance part, as we have only had our new Dyson vacuum cleaner for a short time. Great customer service

Thank you to the wonderful lady who helped me with the replacement of the battery for my Dyson product. She was so helpful and courteous. The best was to come - no charge for the battery which arrived safely and was so easy t fit. Thank you again
Frances Fitzgerald

I bought a Dyson hot + cool air purifier. It's making noise while in oscillation mode. They are refusing to send me a replacement. They want me to mail it first, they will assess and the advise while I am without a hear. No help whatsoever on the phone/email. I am never buying another Dyson again.

I bought the hair straightener on the 29th of May. 4 weeks later I noticed the heat adjustment is not working properly. I took the straightener to Dyson service and they cannot repair or give the replacement on the spot. I asked how long it will take. They said, they don’t know. This product is fairly new and way above the market price (doubled). I’m surprised with the quality and the service.

I had Dyson airwrap purchased from good guys and stopped working after few months . Contacted Dyson they took the device 2 weeks back and never heard from them its $699 not worth of buying the device that exepnsive . Dyson customer service also zero

Bought a V11 recently and the trigger button started to play up. i called up and theyre sending a replacement part. 2 year warranty and the service is top tier. The product is awesome too. Im really surprised at the amount of negative review here. Definitely not a true reflection on the amount of happy Dyson customers out there.

Can't actually rate the product but writing this to warn customers don't buy from dyson online! I purchased the V11 absolute pro through them on Marketplace, their ad said "posted within 2 business days" and it's now 9 business days and I still have no tracking number or my item! I have tried contacting them numerous times, even asked just to cancel the order and get a refund but they just ignore me so I'm going to my bank as this item cost over $1000.00 and they have taken my money but won't provide a vacuum - they're crooks! Well done Dyson, you've lost me and a number of my friends, will NEVER purchase anything from you again as if your products are anything like your non existent customer service then I wouldn't even give you 1 star!

They don’t build them like they used to, cheaper components for bigger profits.

once you have the inevitable problem with your machine the warranty call centre is appalling to deal with. Unless you want to buy a new vacuum while you wait 4 weeks to get it back!!

Purchased a v8 online but then I saw that the v11 had come down in price so returned the v8 and ordered the v11, while I am very happy with the machine I received and email 2 weeks ago saying they had received the v8 so yes I am still waiting for them to return my funds, have been in touch and told it could take up to 45 days, are u serious, I have never had to wait this long for a refund from anyone taking into consideration that they have had the machine for 2 weeks now, very upset that they have $600 of my money

Dyson advertised the Dyson Animal on Google for $549. However when you click on the link, the website said the price is $599. False and misleading advertising. If you call their Call center they won't honour and blame google for it. Even after complaining the offer is still there.