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No turning back once you've gone Dyson!
We bought a Dyson Origin two years ago and it's simply sensational. If you clean your filter regularly, and empty the tank, it truly works spectacularly.
Recently, the wand handle had an internal issue which caused loud whistling (possibly due to debris damaging the part) and the ease of ordering spare parts online was great, easy and didn't cost a fortune as you'd often find with spare parts. Part arrived 4 days later and vacuum is as good as new.
Customer Service Terrible
I have had an issue with the filter requiring to be cleaned every second time l use the V11 since purchase. I was told l could get another filter under warranty. Today l was told l would need to purchase a filter even though the last service assistant said l could have a replacement. The sales assistant wanted to know the date, time and phone number of the previous call, like l should keep a call log of all my phone calls to Dyson which is unreasonable. I thought it was Dyson responsibility to keep notes on their system, but apparently that’s the job of the customer. Not all happy with the service at all.
Dyson the “brand” itself is a winner!
Ever since I bought my first Dyson vacuum 3 yrs ago I haven’t looked back!! For left over dirt I might have missed with other brands!! Haha
Too damn good!! 10/10 ⭐️
The reviewer stated that an incentive was offered for this review
Exceptional customer service....even on a lockdown Sunday
My Dyson V6 was surging. The battery was replaced 6 months ago so i rang to check on parts warranty. I was informed that the battery was fine but that there was a blockage. I was helped over the phone to clear out the machine and now it works perfectly. Great customer service on a Sunday during the Covid lockdown. Well done Dyson.
Exceptional customer service and support!
I purchased my Dyson V7 Cord Free almost two years ago, I love it. So easy to use and vacuum. I started noticing just now that the battery run time has reduced massively. Contacted the support line on a Sunday and a lovely lady explained to me that I should have cleaned the filter once a month to ensure that it works correctly. However, she sent me a new battery at no cost. Really happy with the support and customer service.
Wouldn't Recommend Dyson To Anyone
Part ordered under warranty 9th June and was told out of stock but would be arriving that week. On 19th June (Saturday) I enquired again and was told would be arriving the next week. Today July 1st I have enquired again and been told expecting stock week commencing 26th July. Not good enough Dyson. Won't buy another Dyson if this is the warranty service you provide
Waiting for a refund for weeks
I ordered a hot/cold fan unit. What a waste of money. Absolute rubbish. Do not waste your money. Over priced, over rated.
I requested the 30 day not satisfied refund. 3 weeks later after receiving the product back, still waiting on my refund. No contact - nothing.
Do not waste your money on Dyson, absolutely zero customer care.
We received our Dyson Purifier Hot+Cool Formaldehyde HP09 a little over a week ago.
We live in the tropics and have our ceiling fans operating 24/7 due to the high humidity.
We felt that ceiling and standard pedestal fans attract and blow a lot of dust and researched and wanted a healthier option.
We discovered the Dyson Purifier Hot+Cool Formaldehyde HP09 and decided to give it a shot.
Our main attraction to this product was the fact that the fan is bladeless making it extremely safe for our kids, it has both a hot and cold fan, and an air purifier.
Extremely unorganized. Faulty/damaged item
Extremely unorganized. I returned a faulty hot/cool air purifier as it was rattling when in use (brand new, out of the box). Troubleshooting was done and no fix. I was told I can either get it repaired (at my own expense) or return/exchange. I opted to exchange the item. I sent it back, and received a confirmation email of my "refund". I called Dyson to ask about it and was told that sometimes "they copy and paste the email", but I am still getting an exchange. A few hours later, I get an email noting that I have been refunded to my paypal. So,...what happened to the exchange? Dyson is useless if they cannot do a simple exchange. EDIT: So I called today to ask about what happened with the exchange. Turns out they messed up big time and gave me the refund AND were going to send out a new item. I let them know (out of good will), that I was refunded and confused why I was also getting a new hot/cool link air purifier. So, I was put on hold so the sales rep could find out. It was their mistake. I was offered a free filter and told to re-order a new got/cool link air purifier (at now full price of $599). I asked if I could still get it at the sale price I bought it for originally ($549) and she had to check with her supervisor. I was told I would get a partial refund of $50 to match the original sale price after paying fpr a nrw onr at $599. I asked if I was still getting the free filter and was told her supervisor said no, but she will over-ride that and send out a free one anyway along with a partial refund of $50 when I re-purchase another hot/cool link air purifier (to match the sale price of $549). I made sure to get the confirmation of the partial refund and free filter in writing as I had absolutely no trust in their competency to do their jobs right. I hope this item is not faulty/damaged this time around...
Dyson Service on V6
I was about to Vacuum when I noticed a red light and no power on my V6 animal. Checked Manuel, which recommended calling Dyson service. Duly did, problem quickly identified. Needed a new battery. As it was just out of warranty the lady [yes a real person, not a chat online] offered to send it for free as a gesture of goodwill. They had me at the quick solution. Fabulous product and service. Thank you Dyson
Worst experience ever
It has been 5 months for refund, still waiting
It has been 5 months for refund, still waiting. I will never buy any Dyson product!! The cold and hot fan was faulty, sent to the repair service twice. I was promised for refund but they got so much excuses. Nothing was done from their promises, absolutely annoying and disappointing. The worst experience ever!!
Very poor customer service
Called the support phone line to get some advice about whether I might need a new battery for my vacuum. The lady that I talked to was clueless and rude. I had the most frustrating and confusing conversation with her. She didn't once ask my what type of vacuum I had and was giving me all these strange instructions that were not relevant to my type of machine. Then told me the WRONG type of battery to buy (again, she didn't even ask me what type of vacuum it is!!). After hanging up I did my own googling and figured it out myself. Such a waste of time.
The worst customer service
Don't buy Dyson. Overated, overpriced, and no customer service! My vacuum has had both power unit and main body assembly replaced. (Basically a brand new machine) Lasted Just over 12 months and just out of the warranty period. Upon emailing customer service, and waiting a week for replies.. I was told to send in the machine for a $65 service! Absolutely no give or any grace, considering the amount of money I paid on top of the original price of a very expensive vacuum cleaner. And why would a machine with 100% new parts need a service so soon? Extremely poor service with no common sense and an emphasis on just milking you for more money!
Unreliable and expensive
We've purchased three Dyson Cordless vacuum cleaners and we've had nothing but problems with them. We didn't mind paying high price but they really turned out to be a waste of money. Dyson Service are of no help. They just don't listen and keep spinning the same lines. Battery replacement was $109. Only used this one about 4 times because we kept it as a spare. Don't buy Dyson!
HP04 Pure Hot+Cool Fan Heater
My Dyson was working perfectly until the 23.4.21 when is suddenly let out sparks and stopped working. It was still under the 12 month warranty which expired 5.5.21. I took it back to the place I bought it from and it went to Dyson service - when returned to the shop it still didn't work. It was sent back and I was notified (after I called several times) that it broke in transit. This is really not good enough as it's not a cheap unit and it was still in warranty. I believe I should've got a replacement straight up.
Questions & Answers
Could I have an explanation of the uses of the 3 different heads
Could I have an explanation of the uses of the 3 different heads
As we have a number of different machines with different heads, we would kindly encourage getting in touch with our Dyson Experts directly to help get the information you are after.
You can get in touch with our Dyson Experts via phone, live chat or Facebook Messenger with our contact details and links to chat found here: https://www.dyson.com.au/support/contact-us
We look forward to hearing from you and assisting.
Obviously you didn’t work for Dyson back then but if you go back and watch the television advertisements from 5 to 10 years ago the Dyson vacuum cleaners were always advertised as “the vacuum cleaner that lasts a lifetime”, so I don’t know if you were living in an alternative reality than I was ?
We are well aware of the advertising run within this familiar and can confirm this is not advertising Dyson have run.
While we have made claims about the suction of our machine (e.g. the fact we have tested DC54 to never lose suction in the machine's lifetime), we have never claimed our machines will last a lifetime.
Should you have any advertising you wish to query, please email copies of this to firstname.lastname@example.org as this will be needed for us to look into your query further.
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