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Dyson
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- 2 reviews
Fraud of an appliance
My wife has been telling me for a while now how bad our Dyson cleaner is and after multiple services, purchase of a spare filter ( yes had to purchases a spare filter) should be included as the filter doesn't last long at all before you need to clean it so it's operational again. And then you have to wait till filter is dry and clean before usage, hence the purchase of another filter . Tried to vacuum what I would consider a small 3 bedroom house; low and behold hold after having a full charge I was only able to complete 2 bedrooms only. " The most powerful, intelligent cordless vacuum. Exclusively from Dyson" What a lot of absolute rubbish. Worst ever investment, never ever again. Good luck buying one.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- 2 reviews
Dyson v15 amazing
This machine is Amazing! I filled the container twice with dirt and dust out of my carpet. I used another brand stick vac and vacuumed twice a week plus used a Kirby vac once a month as it is a heavy vac. I suffer with arthritis so I like using the stick vacuums much easier. I am still shocked that there was that much in my carpets!! Let’s hope it keeps cleaning this well, if it does I will never purchase another brand vacuum it’s Dyson for me so worth the money.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- 3 reviews
- 1 like
Asthma sufferers should avoid - Crappy quality, shocking warranty and support
So, we have always owned Dyson. and were willing to pay the absurd pricing because we had come to associate them with quality (and innovation) but sadly they seem to be dropping the ball year in year.
1. bought a replacement V8 stick vac - stopped working within a month, contacted support, said they would ship a charger. i said i would speak to my seller, but in the meantime could they ship a charger. they forgot. spoke to vendor, asked me to deal with Dyson direct. went back, they said - oh oops we forgot, tough luck.
2. Sent me the charger, ...
- Product Quality
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Extremely disappointing customer service
We have been a Dyson fan for years till now. Bought a Dyson v10 absolute+ from Kogan, and it never arrived at our place though AUpost claimed to have delivered it. Contacted our local post office and they showed us a photo taken by the delivery guy. It appeared that the package was delivered to a completely random place (no even our street) and naturally accepted by a wrong receipiant. At this point we were frustrated but understood things like this could happen. We lodged the case with both Dyson Kogan representative and AUpost and was told th...
Read moreat Dyson will take it over, made it really clear what happened and was told to wait for a few days, which we understood. One week later when one of Dyson people finally came back to us, we only saw one email with one simple sentence: "The delivery was accepted by the occupant and please let us know what else we could help". I mean.. Seriously?? We knew that in the first place and communicated to Dyson in the very beginning, not to say it took Dyson a whole week to find out exactly same but incomplete information. But we still told us give them some more time maybe something were missing in the middle of communication. So we told the customer service again that our package was delivered to a wrong place and accepted by a wrong person, and now another week is gone guess what happens? NOTHING! No updates, No progress, NONE.- Incentivised Review No
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Pathetic warranty
I bought a Dyson V8 origin from the good guys. 4 months later the battery died. I took it back to the good guys and they told me to call the number on the machine to get a replacement battery. I asked what I was supposed to do for a vacuum cleaner in the meantime and the lady advised me they don’t have a replacement warranty and that it should only take 5 days. So now I have no vacuum for 5 days. Not ideal when I have pets house should be nice and messy by then. So. I rang Dyson support and they advised me they have no stock and it would be a 4...
Read more week wait. I asked support what I was supposed to do in the meantime and the guy said you will have to go buy another vacuum to get you by. Wont be buying or recommending Dyson to anyone in the future. They should have replacement warranty- Product Quality
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- Incentivised Review No
- 13 reviews
- 10 likes
Dominic was exceptional - Customer Care Team
I had issues with my Dyson V15. Dominic quickly assessed the information and provided solutions and was most helpful. I feel even more confident in purchasing Dyson items not just the hand held vacuum. Exceptional service . Thanks
- Product Quality
- Shipping
- Incentivised Review No
- 2 reviews
Unbeatable back up service
My Dyson upright was a few months outside warranty when something went seriously wrong with the motor. Called customer care - answered in Australia. No problem at all. Warranty extended without me even asking because that just doesn't happen with Dysons. Return freight label emailed to me immediately. Sent the machine off, had it back as good as new in no time. At no cost to me. Cannot praise highly enough.
- Product Quality
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- 4 reviews
- 6 likes
Faulty item
Sent me a faulty battery and had no more stock. Refused to refund me the $10 postage, only the item price.
- Product Quality
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Hi Al, thanks for reaching out. If you wish to discuss your concerns and see if there are any alternative solutions, please reach out to our experts for support:
https://www.dyson.com.au/dyson-support
- 2 reviews
Great Vacuum Cleaner
My Wife wanted a Dyson Vacuum Cleaner after a few conversations back and forward I gave in and we purchased a Dyson V15
It is the Ugliest Vacuum Cleaner I have ever seen,, It is the best Vacuum Cleaner I have ever used
What more can I say
Regard's
Gary Morgan
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
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Awesome customer care!!
My Dyson stick V7 had stopped working. I contacted Dyson to ask how to check if it was the battery, prompt reply with instructions. Fed back the results, they said a battery on order. I panicked I wanted to know the cost and noticed if was FOC. My Dyson was out of warranty so I did not expect this. Now working like brand new. Thanks again best ever customer service...
- Incentivised Review No
Worst customer experience I have ever dealt with
Purchased 2 Dyson vacuum cleaners through their ebay store. It had been more than 2 weeks when I saw the tracking on AusPost one item was stuck in a mail centre for approximately 2 weeks and 1 had been returned to their centre in Eastern Creek NSW (mind you I am in Victoria). I therefore flagged an incident in regards to the item via ebay and also rang Dyson enquiring as to the status of the items and why one had been returned. They firstly advised that I must have rejected it for return hence why it was returned. This is incorrect as I never e...
Read moreven received the item which is evident on the tracking information. I was assured the 2 items would be delivered to me and that they would escalate the matter within the next couple of days. As 2 days had passed and I had not received any update or updated tracking and 1 of the items was still sitting in the mail centre I suddenly received a message from the Dyson ebay store (customer care LOL) advising that my order had been cancelled as it had been flagged as a wholesale purchase. Who the hell buys 2 vacuums to resell, are you having a laugh mate. I immediately contacted Dyson to advise them of this message. They assured me this is an error and they were escalate the items to me. Nek minut I receive a message on ebay saying order has been cancelled and I will be refunded, what the hell. I immediately rang Dyson and then they said oh we are following ebay marketplace policy and they are the ones that cancelled it not us you need to go through ebay resolution etc. I'm like hello I did already when I initially flagged the incident and the case is closed now so I can't go further as it's at an end. They then advised oh you can still to get this order resolved. I'm like okay fair enough go to do it through ebay and as predicted it won't let you as the case is closed/cancelled and refunded. I then went through the ebay online chat advising them of this whole debacle and as expected they said no they don't cancel orders and they also can't reopen a closed case as the seller...DYSON have cancelled the order. What a journey this has been for the worst customer experience ever. They just blame each other but I have a sneaking suspicion it's all Dyson fault as ebay have advised they cannot cancel orders. Any who so my order is cancelled I though I might as well contact AusPost to find out what has happened on their end. Of course as expected they advised that a couple days out of them receiving the items and processing etc they were advised to return them by Dyson. What a load of baloni this whole time from Dyson the muppets. They cancelled and had their stuff returned within a couple of days of the order and didn't even update me until I brought it up 2 weeks later. Totally non transparent company from what I can tell is full of lies and also check your call centre staff man they got a attitude problem and half especially Theresa- Shipping
- Incentivised Review No
- Return Claim MadeNo
Hi Theresa, thanks for letting us know. We're saddened to hear about your experience. If you would like us to investigate this further please feel free to send us a private message on Facebook https://m.me/DysonAustralia
I would not buy direct from Dyson again
I bought the new Airwrap and a detangling Comb direct from Dyson online. Only the detangling comb arrived. Sticker on the box said “1of x” so had no idea if they were meant to ship together or separately. I rang Dyson to see if I should be freaked out. They assured me I would get a separate tracking number for the Airwrap. So that left me relieved. A few days later I got a follow up text saying they were still working with the warehouse to get a tracking number and thanked me for my patience. A week went by so I contacted them again and asked i...
Read moref they can’t send it to me to just give me a refund. They said they would check with the delivery team and get back to me. Today I get a text message saying it was already delivered with the comb. They weren’t going to do another thing. I told her again no it wasn’t (I’ve now told you this three times). I then got a text back saying they’ll check with Australia Post (why wouldn’t you have done that already?). Totally appalling. I’m so annoyed they didn’t tell me that as soon as I rang the first time so I could have followed up with Australia Post immediately. $899 they’ve taken from me!!!!- Incentivised Review No
We're disappointed to hear you've had these difficulties. If you wish to discuss your concerns please reach out to our experts at https://www.dyson.com.au/dyson-support or Email: auaskdyson@dyson.com
If you read my review you would see I have been in contact with “your experts” actually (by phone, online and by text) and the conclusion was it had been delivered - without even checking with Aust Po...
Read morest? After first telling me it hadn’t and don’t worry it’s still on it’s way. Either way the service is terrible, and you’ve taken my money and not delivered or offered a refund when for me it’s a lot of money. This review is to warn others not to buy through Dyson direct go through a retailer instead.Find out how Dyson compares to other Appliance Brands
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- 3 reviews
Amazing support
Our Dyson was out of warranty
It was repaired free and returned to us in such a timely manner. Our second fabulous experience with them
- Product Quality
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We're delighted to hear about your quick and efficient experience at our Service Centre. Thanks for sharing this!
- 11 reviews
- 3 likes
Disgusting customer service
My main power head broke under warranty and now they are expecting me to wait 5-6 weeks until there stock comes in.ridiculous
- Incentivised Review No
Thanks for your feedback Rebecca,
With what's been sweeping the globe the last few years, manufacturing and logistics are both impacted globally, due to the prolonged restrictions. Working to a reduc...
- 4 reviews
- 7 likes
- Verified
Appalling customer service
I purchased a Dyson vacuum as a wedding gift from their eBay store. It arrived with no outside packaging, label can’t be removed and box ripped open. It took way too many messages on Facebook and Twitter before someone would reply.
After sending photos and explaining my problem I was told to contact eBay store.
The reply I received via eBay was passive aggressive and not what you would expect from a company selling such high priced items. I was told that is the way they send and I shouldn’t expect it to arrive in “pristine” condition. We’ll n...
- Shipping
- Incentivised Review No
- Return Claim MadeNo
We're disappointed to hear you've had this frustrating experience. Please note any questions about eBay orders must go through the eBay resolution centre. Once you're back on eBay, tap Contact Seller ...
Read moreto get started. If you wish to discuss your concerns further or to find out if replacement retail boxes are available for this machine please reach out to us here: https://www.dyson.com.au/dyson-support Email: AUCustomerCare@dyson.comDid you actually read any of that? As I said in my review I did contact through eBay. Please take a look at the photos and tell me if this is how a Dyson product should arrive.
I was not offered a ne...
Please reach out to us via the contact details listed here https://www.dyson.com.au/dyson-support or via
email at: AUCustomerCare@dyson.com with the serial number of the machine, what happened and you...
Questions & Answers
Could I have an explanation of the uses of the 3 different heads
As we have a number of different machines with different heads, we would kindly encourage getting in touch with our Dyson Experts directly to help get the information you are after.
You can get in to...
Read moreuch with our Dyson Experts via phone, live chat or Facebook Messenger with our contact details and links to chat found here: https://www.dyson.com.au/support/contact-usSaid by more than one person.
Obviously you didn’t work for Dyson back then but if you go back and watch the television advertisements from 5 to 10 years ago the Dyson vacuum cleaners were always advertised as “the vacuum cleaner that lasts a lifetime”, so I don’t know if you were living in an alternative reality than I was ?
We are well aware of the advertising run within this familiar and can confirm this is not advertising Dyson have run.
While we have made claims about the suction of our machine (e.g. the fact we hav...
Read moree tested DC54 to never lose suction in the machine's lifetime), we have never claimed our machines will last a lifetime.after sliding the cylinder on after cleaning very difficult to slide open to empty (stick vacuum)
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We're glad your Dyson machine is back in action and working well again. Thanks for the lovely review.