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Dyson

Dyson

2.3 from 583 reviews · View Statistics
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Reviews

  • Product Quality
    3.0 (285)
  • Return Claim MadeYes (97) · No (218)
  • Shipping
    2.9 (134)
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ROBERT
ROBERTGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Fraud of an appliance

published

My wife has been telling me for a while now how bad our Dyson cleaner is and after multiple services, purchase of a spare filter ( yes had to purchases a spare filter) should be included as the filter doesn't last long at all before you need to clean it so it's operational again. And then you have to wait till filter is dry and clean before usage, hence the purchase of another filter . Tried to vacuum what I would consider a small 3 bedroom house; low and behold hold after having a full charge I was only able to complete 2 bedrooms only. " The most powerful, intelligent cordless vacuum. Exclusively from Dyson" What a lot of absolute rubbish. Worst ever investment, never ever again. Good luck buying one.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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jill
jillSouth East Queensland, QLD
  • 2 reviews

Dyson v15 amazing

published

This machine is Amazing! I filled the container twice with dirt and dust out of my carpet. I used another brand stick vac and vacuumed twice a week plus used a Kirby vac once a month as it is a heavy vac. I suffer with arthritis so I like using the stick vacuums much easier. I am still shocked that there was that much in my carpets!! Let’s hope it keeps cleaning this well, if it does I will never purchase another brand vacuum it’s Dyson for me so worth the money.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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Marcus R.
Marcus R.South East Queensland, QLD
  • 3 reviews
  • 1 like

Asthma sufferers should avoid - Crappy quality, shocking warranty and support

published
  • Product Quality
  • Shipping
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Chang L.
Chang L.Sydney, NSW

Extremely disappointing customer service

published
  • Incentivised Review No
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Murray
MurraySouth East Queensland, QLD

Pathetic warranty

published
  • Product Quality
  • Shipping
  • Incentivised Review No
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Sanchezz77
Sanchezz77Greater Melbourne (Metropolitan), VIC
  • 13 reviews
  • 10 likes

Dominic was exceptional - Customer Care Team

published

I had issues with my Dyson V15. Dominic quickly assessed the information and provided solutions and was most helpful. I feel even more confident in purchasing Dyson items not just the hand held vacuum. Exceptional service . Thanks

  • Product Quality
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  • Incentivised Review No
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Andrea
Andrea
  • 2 reviews

Unbeatable back up service

published

My Dyson upright was a few months outside warranty when something went seriously wrong with the motor. Called customer care - answered in Australia. No problem at all. Warranty extended without me even asking because that just doesn't happen with Dysons. Return freight label emailed to me immediately. Sent the machine off, had it back as good as new in no time. At no cost to me. Cannot praise highly enough.

  • Product Quality
  • Shipping
Dyson
DysonDysonSend a private message

We're glad your Dyson machine is back in action and working well again. Thanks for the lovely review.

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Al
AlPerth, WA
  • 4 reviews
  • 6 likes

Faulty item

published

Sent me a faulty battery and had no more stock. Refused to refund me the $10 postage, only the item price.

  • Product Quality
  • Shipping
Dyson
DysonDysonSend a private message

Hi Al, thanks for reaching out. If you wish to discuss your concerns and see if there are any alternative solutions, please reach out to our experts for support:
https://www.dyson.com.au/dyson-support

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Morgo
MorgoSouth East Queensland, QLD
  • 2 reviews

Great Vacuum Cleaner

published

My Wife wanted a Dyson Vacuum Cleaner after a few conversations back and forward I gave in and we purchased a Dyson V15
It is the Ugliest Vacuum Cleaner I have ever seen,, It is the best Vacuum Cleaner I have ever used
What more can I say
Regard's
Gary Morgan

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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Awesome customer care!!

published

My Dyson stick V7 had stopped working. I contacted Dyson to ask how to check if it was the battery, prompt reply with instructions. Fed back the results, they said a battery on order. I panicked I wanted to know the cost and noticed if was FOC. My Dyson was out of warranty so I did not expect this. Now working like brand new. Thanks again best ever customer service...

  • Incentivised Review No
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Worst customer experience I have ever dealt with

published
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
Dyson
DysonDysonSend a private message

Hi Theresa, thanks for letting us know. We're saddened to hear about your experience. If you would like us to investigate this further please feel free to send us a private message on Facebook https://m.me/DysonAustralia

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I would not buy direct from Dyson again

published
  • Incentivised Review No
Dyson
DysonDysonSend a private message

We're disappointed to hear you've had these difficulties. If you wish to discuss your concerns please reach out to our experts at https://www.dyson.com.au/dyson-support or Email: auaskdyson@dyson.com

Sad Jo
Sad Jo
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PETA KNOX
PETA KNOXGreater Melbourne (Outer), VIC
  • 3 reviews

Amazing support

published

Our Dyson was out of warranty
It was repaired free and returned to us in such a timely manner. Our second fabulous experience with them

  • Product Quality
  • Shipping
Dyson
DysonDysonSend a private message

We're delighted to hear about your quick and efficient experience at our Service Centre. Thanks for sharing this!

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Rebecca. M
Rebecca. M
  • 11 reviews
  • 3 likes

Disgusting customer service

published

My main power head broke under warranty and now they are expecting me to wait 5-6 weeks until there stock comes in.ridiculous

  • Incentivised Review No
Dyson
DysonDysonSend a private message
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Sue W
Sue WGreater Melbourne (Inner), VIC
  • 4 reviews
  • 7 likes
  • Verified

Appalling customer service

published
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  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
Dyson
DysonDysonSend a private message
Sue W
Sue W
Dyson
DysonDysonSend a private message
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Questions & Answers

Doug Irving
Doug Irvingasked

Could I have an explanation of the uses of the 3 different heads

2 answers
Dyson
DysonDysonSend a private message
Helen
Helen

Said by more than one person.

Reviewer
Reviewerasked

Obviously you didn’t work for Dyson back then but if you go back and watch the television advertisements from 5 to 10 years ago the Dyson vacuum cleaners were always advertised as “the vacuum cleaner that lasts a lifetime”, so I don’t know if you were living in an alternative reality than I was ?

1 answer
Dyson
DysonDysonSend a private message
Brian D
Brian Dasked

after sliding the cylinder on after cleaning very difficult to slide open to empty (stick vacuum)

2 answers
Brian D
Brian D

I Don't understand your answer - anyhow the problem has been solved

gutsy47
gutsy47

You did not post the vacuum model, but this covers V7 - V11 - check it out, especially the TD47 post:
https://www.ifixit.com/Answers/View/464081/Red+lever+will+not+pull+up+so+I+can+empty-replace+canister

See all Dyson questions

Get an answer from our members and Dyson representatives

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