Dyson

UPDATE: Dyson kindly replaced the power cord. Thank you DYSON SUPERSONIC HAIRDRYER. Just after warranty period, machine cuts off after around 20-30 seconds. ‼️ ATTENTION: . My problem seems to be a common issue and we need Dyson admit it’s a Fault of theirs - I think we all need to pursue this. They want to charge their standard $199 service… Read more

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• Your issue (dryer shutting off + flashing lights) fits the fault‐pattern many users report (especially the “cuts out just outside warranty” scenario). • The fact that there is a known pattern of filter/airflow issues suggests your case could be legitimate rather than an isolated “bad luck” incident. • Because there’s no large‐scale recall or admitted systemic defect, Dyson may frame it as “after warranty, you pay for servicing” — which is what their response you received indicates. • From a consumer rights/expectation perspective in Australia, you might argue that a premium product​ should last more than just 3 years (if the product is marketed & priced as premium). The user-patterns lend support to that expectation.

Very happy with my purchase of the upright animal ball vaccum, suction was fantastic, have 2 bulldogs always shedding hair could not believe how well it cleaned the carpets, cannot find fault highly recommended Show details ·  1

Low Quality and terrible customer care – Terrible customer service! I bought a Dyson purifier six months ago, and out of nowhere, it just stopped working. When I reached out to customer support, they first made me wait while they “validated the warranty.” After that, they told me to find a box for the purifier and print a return label. Seriously, where am I supposed to find a box that… Read more

fits the purifier? And who even owns a printer these days? Come on, Dyson—take some notes from Amazon on how to handle customers. Now I’m probably looking at waiting two months just to get it back. The products might look nice, but they’re low quality, and the customer service is even worse. Don’t waste your money!

Don't buy a Dyson! – My first error was walking into the shop to buy a Dyson vacuum cleaner V10 thinking I was purchasing a top shelf vacuum cleaner. I bought this machine in June 2023. All went well until August 2023 when machine started to stop and go intermittently. I contacted Dyson and they sent me out a new motor (Big Body Big Cyclone assembly) All went well for… Read more

a while until the same issue arose again. I lived with it's issues until the stoppage/start issues got more frequent. I contacted Dyson via their Facebook Messenger site. I sent them videos of the vac doing the stop/ start problem. You get a stock reply first of all via a bot and then I think a real human gets involved. After more communications regarding this matter they made the decision to send me another new motor assembly. I thought that may not fix the problem seeing that we already had been sent a replacement motor but whatever, maybe they had a string of faulty motors. I duly received the new motor. Low and behold it started to do the same stop/ start. Wow now I was really starting to get annoyed. There'd been 3 motors in the machine and problem was still not fixed. Again I contacted my bot/person on Dyson Messenger, sent more videos and after a time they advised that they require the unit to be sent to their Sydney Service centre which I packaged up and sent off. It was returned. The delivery note said 'main body found faulty, replaced, tested OK' This was January '24 so I thought after more than 6 months this issue had been resolved. Well my joy didn't last long as the machine did the same issue again, stopping and starting intermittently. Gee I thought , may the issues not with the motor, maybe its something else seeing that including the original purchase there has now been 4 motors. I again contacted 'ol mate on Facebook messenger and after their initial reaction of 'that's strange' there was much toing and froing and me demanding a replacement unit they came up with the great that I send it back to the Service Centre in Sydney for a free assessment! I complained that it had just returned form the same place, why on earth would you send it back again, just give me a replacement unit and you can have the faulty one back and they can get to the bottom of the issue and fix it. Oh no that was too hard and they rattled off something about they reserve the right to have it assessed (hiding behind their warranty obligations) before matter can go forward. I told them that the unit had already been assessed, motor replaced and fixed. This went no where so I contacted their 'chat' line on their website only to be cut off as I was trying to post some videos of the machine to them. Absolutely hopeless. I got an email address (Customer Care) and voiced my frustration and went over the history of this machine but blow me down they came back with the same scenario that the machine should be sent back to Sydney for an assessment! So basically I've had the machine 9 months, it's had 4 motors (including the original one on purchase) and has been sent to Sydney for repair as well. They now want me to send it back to Sydney again. Their customer service is absolutely terrible, product is overpriced and dodgy and I'll never buy another one of their products again.

Do not buy direct from Dyson – I’m suffering from severe hayfever allergy and have purchase a hot cold air purifier (HP00). On my 3 rd machine now , with the first 2 machine being faulty right out of the box . It’s the worst experience ever dealing with Dyson customer service team and mind you don’t believe what the staff at Dyson Service Centre at Camberwell tells you . They… Read more

will promise you alot of great things just so you’ll leave the store but when the machine is sent back to their service warehouse - it’s a total different experience .

Quality has definitely deteriorated over the years compared to older models …. PLS buy via retailers like Harvey Norman , Myer etc otherwise it would be an absolute nightmare to deal with Dyson staff and they aren’t helpful at all . All they are doing is exchanging different machines ( which are all faulty ) out of the box . It’s been 2.5 months since I got my 3rd machine , wasted so much time dropping the machine , getting it swapped over and waiting for updates . Absolute joke !!! A purifier from Kmart or bigW might have save you from all the hassle not to say this is a very expensive machine

The purifier is great at filtering the air if you don’t mind ridiculously loud noises whenever it oscillates and when it’s not oscillating a high frequency hissing noise are constantly at the background which so hurt the ear .

We've had several Dyson vacs over the years. The battery died in the old V7, as expected, so we bought a new battery but were unable to change it because the plastic screws could not be moved. We bought a new V7. The quality has dropped since before. It came without all the attachments. We thought we could use the attachments from the old one,… Read more

but they don't fit. It feels flimsier than the old one and is heavier and more difficult to use.

Delivery was relatively slow. The company was sending after-marketing material before the device arrived.

I was not able to look at reviews on the Dyson site.

It’s so hot and it’s stuck on hot! The app no longer supports this model and the remote is missing. For its cost I expect the app to support this model . Pathetic Dyson!

I bought a V8 thinking that I could clean my home using it. But Dyson don’t say that for deep cleaning (cleaning carpets and floors) the battery only runs for 7 minutes!!!!! And takes up to 5 hours to re-charge. So you can only use it on low mode, which does not clean properly. So it is useless for cleaning homes. Also, the supervisor I talked was… Read more

extremely arrongant, said nothing could be done, no matter what I tried. Never again in my life I will buy dyson products. My product is rarely used. Brand new. And batery lasts only for 7 minutes. Please see the new filter on my device that does not work.

Disappointing experience after contacting Dyson customer service regarding a safety issue that could lead to fire. The Pure Hot+Cool HP04 was on heat function next to my son's bed. His pillow dropped over the bed and was leaning against the fan for a short amount of time. During this time the plastic surrounds of the fan melted. Thankfully we… Read more

smelt the burning plastic before a fire started. For a $799 fan I would not expect this serious safety issue. Dyson customer service viewed the fan whilst on the call. They said as the fan was out of warranty I would need to pay $199 to have it looked at with no guarantee it could be repaired. For such a serious issue I would have thought they would want to assess the product and ensure it wasn't a wider fault rather than ask for money!

My partner raised a concern with me that the Dyson V24 head stopped working on several occasions. As it was in my name i called up amd put her as a contact. She called Dyson and after going through some problem solving together the head stopped again. The staff member took action immediately. He replaced the head cleaning unit as well as the top… Read more ·  1

cylinder unit in case there was an issue with power. I received several emails from Dyson that afternoon that the orders were placed. The next day to our astonishment I was notifies the order would arrive that day. The parts have been replaced and we are back to cleaning again. My wife asked me to post a review cause she is over the moon with both customer service as well as the speed to deliver the parts. Been a Dyson user for over 8 years with several upgrades and very pleased. Thank you.

We purchased the Gen5 Complete from Dyson after testing them at some local retailers. We purchased this device solely because we had saved and had just had our solid hardware floors repolished. We did not want to damage the new surface, so did some investigations and bought this as it was sold for 'hard' floors. Upon using the device a few… Read more

times, we noticed some scratches in the floor. We were upset but did not know where they were from. Then one evening, I was vacuuming and the green light was illuminating the floor. I witnessed the vacuum putting deep and horrible scratches in the floor. I was devastated.

We contacted Dyson and sent through all of the images and even a video I managed to get of it happening again. We checked the bottom of the vacuum and it looked fine.

Dyson was very slow in their communication. They sent us a new head and despite this, knew it must be a design flaw when it occurred again. They asked for the whole vacuum to be sent back. This was frustrating as we no longer could clean our carpet areas. The vacuum was checked (despite only being new) and nothing was found. They sent it back - missing parts. As such, we could still not vacuum. Weeks passed and they went to blame us for the part not being there. Thankfully, I had taken photos of the box packed ready for return and it showed it was there. Eventually, they sent us a new part.

The company stated that a small item must have gotten lodged and scratched the floor. Our floors are never that dirty to have large items on them. Secondly, we would have picked anything up that was larger prior to vacuuming! Despite this, they wiped their hands of all liability.

After 18 months of complaints (again, we just had our floors repolished) we were not willing to give up. They asked us to get quotes to fix this problem. We live in a small country town, so getting tradespeople here was a nightmare and took weeks of organising, taking time off work to be home etc. We sent the quotes back and received a simple NO! I asked why they would request quotes if they were not even going to consider them.

WE NEVER ONCE asked for our floors to be totally repolished. We just wanted the areas impacted to be fixed or at least the money to buy a mat to cover them!

They said no again. NOWHERE in their brochure does it list this as a possibility. That you should inch by inch inspect your floor before vacuuming for micro items! A simply crazy notion. In addition, this vacuum was their new, top of the line model!

Since we did not want the rest of the floor damaged, we chose to return the device. All we ever wanted was to fix the damage caused by Dyson's device. If there was any information in their brochure saying this was even a possibility, we would never have purchased.

We were left with over 18months of poor communication, going weeks with no reply, to disrespectful and unprofessional assistance. They also wanted to 'talk' on the phone once we said we were lodging an official complaint. They did not like being asked to record all communication via email! I will never promote this company and tell everyone we can about their poor product, but more so their terrible customer service

We never once wanted more than help to resolve the issue. We were patient and polite. Unfortunately, Dyson no longer takes their products and customer service seriously.

Extremely misleading. Do not purchase. Ordered item 30/06 didnt receive the tracking had to request many many many times. Given tracking nu.ber that doesn't register. Told by the Facebook team it's in transit its in transit. It's 10 days . It takes 5-7 to send to wa. I get told contact courier. Call DHL who send me proof in email and screen shot… Read more

advising that DYSON have not handed my item to the transport. It's just sitting in dyson warehouse. I tell them I want my money back go get the vacuum from your warehouse because clearly I don't have it. Told it's a request that needs to be made. I tell them I want the transcripts of our conversation I want email of my requests and I want an sms of what I'm requesting. Sent sms from dyson to say I'm requesting a refund and they seriously have taken money for not providing an item. I have had to get accc involved this is misleading to consumers lying about delivery when items not sent because they have no item to supply this is against Australian consumer law!!