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Dyson Pure Cool Tower
White Silver, Black Nickel
Reviewer Photos & Videos
Misleading Advertising
I bought this product because it was advertised as a tower fan with air purification abilities. My expectations for $800 is that it would perform both tasks exceptionally well. I did a side by side comparison of the tower fan I was replacing and as a tower fan, it performs terribly, the airflow even on the highest setting is barely noticeable at a distance of 1.5m despite Dysons claims of powerful airflow and cooling abilities. Not to mention the noise, it operates louder than I would have expected but more importantly, it’s a really unpleasant noise. Don’t buy this product expecting to use it as a tower fan, despite the advertising, it is not intended to be used as one.
Purchased in November 2020 for A$798.00.
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Dwayne C.South East Queensland, QLD
- 19 reviews
- 22 likes
- Pure Cool Tower White Silver
- Verified purchase
A breath of fresh air
We got this because we are renovating in an older house and worried about any potentially small and dangerous microparticles, dust and any other nasties from hammering, drilling and so on. This thing exceeds our expectations and the metrics it provides on the fan as well as in the app are nice and helpful. The only downside is while the build quality is nice, this thing falls over very easily.
We have a 1.5-year-old and a 5-year-old. Our 1.5-year-old has knocked this over a lot, thankfully it is light and can take a beating, but it is an oversight for such an expensive product. The magnetic remote that sits on top also easily falls off, it feels like a bit of an oversight for an otherwise flawless and useful product.
Purchased in June 2020 at The Good Guys for A$798.00.
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CharisWagga Wagga
- 13 reviews
- Pure Cool Tower Black Nickel
- Verified purchase
Good fan and purifier. Easy to assemble
I have been using the fan since mid January. I bought it because of the air purifier because it was bush fire season. So far, I am happy with it. It was easy to assemble. No need to ask my husband to do it for me. Phone app is good too as it acts as a remote, filter usage monitor, air monitor and to update the firmware. The power of the fan is not great too for summer. Though, its pricey I bought it because it was a good investment. Filter usage is quite reasonable so far i still have about 72% before i change it. Although, the heater feature i...Read more
s not included in this product i think it still exceeded my expectation. Its lightweight and easy to move. But they should have put a handle at least. If you have small kids or toddler , dont use it in the play room as one of my kids try to ride on it. My opiniom better to place in bedroom or living room. Air purifier is great. Odors are eliminated and got purifed. The fan can automatically detect it and will gey rid of it. I will advise to put in auto rather than manual for the purifier to work. Overall, still satisfied with dyson.Purchased in January 2020 at Catch for A$699.00.
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Gary CGreater Melbourne (Metropolitan), VIC
My first and last Dyson appliance.
I bought my Dyson Pure Cool fan in December 2016. Within only 3 months it developed a fault in that it wouldn’t stop oscillating, even when switched off. The only way to stop it oscillating was to switch it off at the mains.
I contacted Dyson who advised me to return the fan to them under warranty via Australia Post. Fully boxed the fan is large and cumbersome and carrying it to an Australia Post outlet in the middle of an Australian summer was not an enjoyable experience. At the time I was living in inner city Melbourne and did not own a car....Read more
A month later I was advised that the fan was ready to be collected. Carrying the fan back from the Australia Post outlet was not particularly enjoyable either. Two years later, just after the warranty had expired, the exact same fault reoccurred. I contacted Dyson again but this time I was informed that I would have to pay for the repair of the fan which would be a $65 service fee plus parts. Dyson said that I needed to send the fan to them to get an exact quote. If I declined their quote, they would return the fan to me with any faulty parts removed (but not replaced). I baulked at this as I had no guarantee that the fault would not reoccur again after I paid to get the fan fixed. After all, they had already failed to repair it properly the first time the fault occurred. I performed some online research, and this oscillation problem appears to commonly occur with these fans.Purchased in December 2016 at Harvey Norman for A$700.00.
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Annie4323AU
- 14 reviews
- 5 likes
- Pure Cool Tower Black Nickel
- Verified purchase
Very happy!
Set up: 15 mins to remove packaging, check instructions & remote control, put filters in and start it. Filtered air particulate matter (2.5ug and 10ug) in 5x5 m2 room in 20 mins from ~74ug to 25ug.
Extremely easy to use and operate.
Not noisy at highest fan speed(10), and low fan speeds are very quiet.
Optional Fan function gives nice light breeze even at 5m distance.
Filters @$99 per set. (2 sets required) are pricy, but last 1 year if operating 12 hrs/day. Unlikely to use that often!
Only improvements could be:
1. a little trolley or built in wheels to enable easy moving between rooms.
2. Handles for carrying. (Not supposed to use the loop).
Summary: Does the job. Very impressed.
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PicklemadgeCanberra 2600, ACT
- 4 reviews
Well worth the investment
After being shrouded in bushfire smoke for weeks we decided it was time for an air purifier. We chose the Dyson after reading reviews and speaking to friends that had one. It has been an absolute godsend.
Our house had a stale smokey smell and was only marginally better than being outside. We started up the Dyson and by morning the house was smelling better. Later in the day there was no smell indoors and the air quality was reading good, while outside it ranged from very poor to hazardous.
We decided to get a second one so that we can k...Read more
eep the air in the living area and the bedroom continually clean. It will be interesting to see how soon we need to replace the filters in these conditions. Some reviews I have seen were critical of the fan function but we have found it to be great. It is not a direct blast but it certainly gets the air circulating even on the lowest speed. The night mode is fine for overnight in the bedroom, and I am a light sleeper. The top speed is louder but no more so than an ordinary fan on high speed. I also read comments about the ease of moving it around. It is awkward to carry from room to room given you should not lift it by the top part. A handle would be very helpful. The Dyson is at the top end of the price range but we feel it has been well worth it.Purchased in January 2020 at David Jones.
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daywolfGreater Melbourne (Inner), VIC
- 15 reviews
- 34 likes
A really good air purifier and fan, but a bit pricey
The Dyson Pure Cool tower fan is a blade-less cooling fan with built in air purification filters. It’s easy to set up and use, and has a few cool intuitive features.
Setting up the Pure Cool is quite easy. However, if you try and follow the instructions word for word, you might find it confusing, as the instruction booklet doesn’t really reflect what has been supplied in the box. The second step has already been completed in the factory (the fitting of the glass HEPA to the shrouds) so is not required. Also, its easier to fit the carbo...Read more
n filter to the HEPA filter first, and then to the fan unit. The carbon filters kept falling out if I tried to put those in first, as per instructions. After plugging in and turning on, it is really easy to use. The power supply is really big. It sticks out about 10cm from the socket, and is also really tall. If you don’t have clear access to a power point, you’ll need to run an extension cord. The remote is simple and straight forward, however it does feel rather cheap and flimsy. This seems to be a common theme with Dyson products, and the fan unit itself also suffers from this. When moving the unit, you need to pick it up by the base. This does feel rather clumsy and again makes the unit feel cheap and rather poorly built. Also, the gloss white finish on the air amplifier part feels like a poor choice. During operation when the unit is oscillating, it reflects incoming light from windows. Its rather annoying and distracting, as it's like a slow moving disco ball in the room. Connecting the unit to wifi is a simple process. You just need to download the Dyson Link app and then follow the instructions. The unit then does a software update, and is ready to go. Having the unit operated by the app via wifi is handy, as you can monitor the air quality in your home while you are away, and change any settings you desire. Quality of air flow is excellent. This is where the Dyson excels. At fan speeds below 7, it produces minimal noise, and there is no buffeting of the air flow. The oscillating function is silent, which is great for when using in the bedroom over night. Above fan speed 7, the unit starts to develop more noise, and at full power its very noticeable. Still less noisy than other bladed fans, though. I found that for use overnight, speeds 1-3 are best, and this results in smooth, almost silent air flow. So good for sleeping. Also handy for night time is the sleep function. This dims the display while lights are on in the room, but once it is dark, the display turns off completely.Purchased in December 2019.
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DamoonTwoWide Bay-Burnett, QLD
- 28 reviews
- 16 likes
Purifier Perfection
Recently we were given the fabulous opportunity to test drive the Dyson Pure Cool Tower and what a surprise it was.
We tried the fan in various rooms to see how it performed, in open areas and closed bedrooms and it excelled at improving the air quality. Without this, I wouldn't have known that there were so many impurities in the air but after paying special attention to the facts and figures that the downloadable app showed it was actually amazing to see how the Dyson Pure Cool Tower cleaned the air.
Our 10 year old daughter who has suffer...Read more
ed from breathing issues all her life was the recipient of having this in her room for the last 2 weeks, and what a transformation it made to her. No more snuffling from her, even her eyes failed to puff up as they had a tendency to do. The week before we put it in her room, I had it facing me at night and it actually improved my sleep but since moving it I have noticed that my eyes are sore and dry in the morning which they hadn't been with the Dyson there. One thing that people do need to realize is that this is not an air conditioning unit so it is not going to cool a room down to 18 degrees but it keeps it cool enough to be comfortable. Having temperatures in the 30's probably didn't help but it did cool things down to make the room more bearable. Operation is quite simple, the remote that is provided is a tad small though as I have lost count of the amount of times I misplaced it or it fell down in between the cushions on the lounge. The app is great though as you can control the unit via your phone as well as check all the data that is provided, it is a shame though that it isn't compatible with our Google Home set up.Purchased in December 2019.
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4.3(18)xavibearSYDNEY
- 15 reviews
- 13 likes
The fan you never knew you needed!
I was fortunate enough to receive the Dyson Pure Cool fan as part of the Product Review Ambassador program. And it couldn’t have arrived at a more perfect time!
As a family of asthma sufferers, the constant smoke haze and poor air quality we’ve been experiencing for the last 6 weeks has really taken a toll on our health. Or at least, it was, until this wonderful appliance entered our home.
The Dyson Pure Cool fan is a fan by name, but in nature, it is so much more than that. It actively works to purify the air it is pumping out to ensure bet...Read more
ter air quality within your home, and it will actually show you the air quality of your environment while it operates. You can install a Dyson app on your smartphone that not only enables you to monitor the air quality, temperature and performance of the fan, but you can also operate the fan via the app remotely! This feature in itself has been so useful in the hot, hazy conditions we’ve been experiencing, as we’ve been able to keep our dog cool inside and check in to ensure conditions are suitable for him while we’ve been out and about. It may sound trivial, but our hound is particularly susceptible to heatstroke and as responsible pet owners, we have a duty of care to keep him comfortable in this weather as much as our own human selves. Hounds aside, I am so happy to report that our asthma symptoms have definitely improved since we’ve been using the Dyson Pure Cool fan, and that it certainly gives us peace of mind in knowing that we are able to breathe fresh, cool, clean air at a time when the elements are working against us. I thought initially that this was just a slightly more powerful fan, but I was wrong. Not only is it an excellent fan, it is now an essential part of maintaining our families health and wellbeing at a time when we would otherwise be struggling to.Purchased in December 2019.
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CavitationSydney, NSW
- 46 reviews
- 39 likes
Very effective air purifier and fan from the wizards at Dyson
I received the Dyson "Pure Cool" fan and air purifier on 11 December 2019, which was a fortuitous time, because of the terrible smoke pollution from the bushfires around Sydney, where I live. I’ve been testing it out now for almost a month, and it has functioned exceptionally well. Which you would expect, from the Dyson company, which promotes itself as composed of technological wizards.
The fan unit comes in quite a large box, but is easy to assemble, and the set up went smoothly. It’s a stylish unit, which I let sit on the floor; it’s fair...Read more
ly innocuous, and because of its design without visible fan blades, it’s reasonably unobtrusive. Of course, the Dyson design ethic applies, it looks ‘modern’, and overall it is attractive, I think. Its power plug is quite bulky, but skinny, so it fits nicely into most sockets and power boards. The power cable is quite long, at 180 cm, which is a good feature. It has two separate types of filters, each of which is in two parts that clip around the base, and I had no problem in installing these. There is a control unit, that is magnetically held on the top of the unit, curved to fit neatly there. The buttons on the control are small and squeezed together, so people with fat fingers or poor eyesight might get frustrated. But the most important control, namely “off/on” is also a big button on the base of the unit, so I tend to use that mostly. There’s even a third way to operate the fan, using a Dyson smartphone app, which is a bit better and more spaciously designed, which is the better option than using the small control unit, I find, for controlling the additional functions. The Dyson control app, is called “Dyson Link”. It works with my Android smart phone, (and also with Apple phones). It connects by Bluetooth (Ver 4+). I did hold the phone close to the base of the device, which Dyson suggests and the pairing process worked well. However after the first time, the app decided to update the fan’s software, and then sat doing the update for quite a long time, and I was unsure if it had failed. But I wandered off, and when I returned an hour or so later the fan was back online, and that hasn’t happened since.Purchased in December 2019.
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The reviewer stated that an incentive was offered for this review
bbsb007Sydney Surrounds, NSW
- 28 reviews
- 20 likes
Excellent purifier, average fan
We got this unit just in time for the summer bush fires, and it did not disappoint with it's air purifying functionality. Outside was a hazy, smoky mess and all of us were developing a cough. Once we closed all the windows and ran the Dyson Pure Cool Tower, the air inside the house was clear and crisp and the wheezing subsided.
I love how when you turn it on it immediately tests the air quality in your home and gives a reading on the LCD screen, and you can watch as the reading goes from poor to good rather quickly. Generally the reading stays...Read more
at good most of the time now, unless I'm cleaning. I sprayed some surface cleaner nearby and it immediately turned to red, which is impressive. It's constantly monitoring when it's on, and quickly cleared the obnoxious chemicals from the air. It comes with the typical Dyson genius features, such as the remote that is shaped to fit the top of the fan and magnets into place, and it is very stylish and sleek, easy to clean and fits into any corner of your home. It is very light and easy to move by picking it up under the top arch, and it has the same good build quality you'd expect from a Dyson product. It was easy to assemble and the functionality of the buttons on the remote is easy to understand, plus there's the super easy to navigate smart phone app that allows you to monitor & control the machine from another location and setup timers. You can also see the machine working from the app, as it gives you the Air Quality Index, Outdoor Temperature, Relative Humidity and Pollen Levels for your location outside, and then all the same reading from your machine inside. So at the moment the AQI for my location is rated as very poor outside, and good inside. As a family we've also noticed less allergy suffering this summer season. We are all quite bad hay fever sufferers but it's been minimal since using the machine inside the house, which is a bonus.Purchased in December 2019.
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ShellbyMid North Coast, NSW
- 26 reviews
- 19 likes
Attractive Item That Does What Its Meant To
I received my Dyson pure cool tower a few weeks ago just as we were having issues with smoke from the fires so was great timing to receive this item.
Like all Dyson products it does feel very well made and looks very modern and stylist. I have no problem having this in my bedroom or main living areas and it doesn't look out of place as it just seems to fit in with its sleek design. I was surprised to find that the remote is actually magnetic and sits on top of the product meaning you don't have to worry about losing it as its quite small.
It...Read more
's these little design features which make me love Dyson products. I also found it was very stable even though it's slim and tall that even my cats rubbing themselves against it didn't even rock the item so I have no worries about it accidentally being knocked over. One downfall in the design though is the power adapter is quite large and you would have trouble hiding it behind a TV cabinet or anything that sits close to the wall. For me I placed it in the corners of my bedroom and lounge room which have a power point right there so it wasn't an issue for me but it could be for people with smaller spaces. The other issue is moving it as it doesn't have a handle and you are not to lift it by the top of the item, so you need to lift it from the bottom, try and carry it through doorways and it's quite tall once you're carrying the bottom at chest height. I found I liked having it in my lounge during the day as I was in the main part of the house then move it to the bedroom at night for sleeping. Its really not made to be moved but at the price tag I really couldn't justify owning 2.Purchased in December 2019.
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ChrisOzSydney, NSW
- 31 reviews
- 48 likes
First up, let me clear the air....
... by using the Dyson Pure Cool Tower!
Disclaimer: I am a Productreview.com.au Ambassador and will be reviewing the unit provided to me by Dyson.
What a fantastic product this is. Given Sydney's degraded air quality due to the bush fires, we’d actually toyed with the idea of buying an air purifier. Despite keeping the doors and windows shut during the worst of the smoke, we’d noticed a coating of soot in our apartment, particularly on darker coloured surfaces. My wife and I were particularly worried about my 3.5 year old son as the air was f...Read more
ull of dangerous (even carcinogenic) PM2.5 and PM10 particles. We didn’t really need a fan as we are lucky enough to have good cross ventilation and can rely on ducted air conditioning during the hotter days. During our infrequent retail outings, we had looked at Dyson purifiers and thought they looked the goods, but were out of our budget. So we were thrilled to know we’d be receiving the Dyson Pure Cool Tower. When the item arrived, the first thing I noticed was the size of the box. From what I remembered about the device, the box was not much larger, so Dyson has been very efficient and not wasted packaging materials unnecessarily.Purchased in December 2019 at Dyson.
2 comments
DysonDyson
Thank you for taking the time to share your experience with your Dyson Pure Cool.
During use and when connected to your network, your machine sends small anonymised bits of performance data to us to ... Read more
help us further improve our machines and services. This data then is also available to you within the Dyson Link app.Thanks Dyson, I don't know how I missed the mac address sticker. I appreciate the clarification about the anonymised performance data, however I'd suggest that this is made clearer up front.
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KeithyNorth Queensland, QLD
- 21 reviews
- 17 likes
A purely good purifier!
G’day folks!
So I got the Dyson Pure Cool mid-December, perfect weather for a little extra breeze while in our North Queensland summer! Although the air up here doesn’t have the “big smoke” toxins floating around, it still found some! It hasn’t disappointed! I’ll take you back to the beginning for a little story time....
The unboxing was like Christmas come early - and I’ve gotta say, I like the environmentally friendly packaging (I.E. no styrofoam). That’s a great thing!
The Pure Cool was very easy to put together. I think Dyson did this so...Read more
that you know how to change the filters when the time comes - well played Dyson! It’s an easy job to do (even without reading the instructions ;-) ). Switching it on was a breeze (literally) with the fancy little magnetic remote! The instructions give you a quick rundown on what the Pure Cool can do, the app gives you heaps of detail! You can get data on your area, data on your room, the toxins and particles in the air and so much more! You can also turn it on and off with the app. It didn’t take this old dog long to work it out ;-)Purchased in December 2019.
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Other Standalone Fans
DaisySydney, NSW
- 17 reviews
- 23 likes
Greatest Device I Didn’t Know I Needed!
All anyone in Sydney is talking about at the moment is the bush fires. The air has been almost unbreathable at times. Sports at schools have been cancelled, children are playing indoors during lunch and recess. This Dyson Air Purifier/Fan has become an essential part of our lives. We use this fan/air purifier every day and every night. I didn’t know such an amazing device existed. As an occasional asthma sufferer, I have certainly noticed the benefits of this device. It has both the features of a first quality air purifier and a tower fan. It s...Read more
hows real-time information about your indoor air quality as well as historical data. It also shows the outside air quality which is from third party regional air quality data. This smart device connects to an app via WIFI. You can see real-time data whilst out and about and you can adjust the fan on the go. Testing: The timing of the arrival of our Dyson Cool Air was amazing - right before one of Sydney’s worst air quality days in living history. The kids were going off to school with face masks on. Apparently, the air quality was something like 10 times worse than Beijing. This was a perfect opportunity to test out the performance of the product. The three photos below show the transition of the air quality during the day. These are screenshots from the app: 7:25am Air Quality inside and out was “Very Poor”. The PM10 particle level (caused by fires) was extremely high. 2:04pm By this time the air quality in the lounge was “Fair” and you can see that the PM10 particle reading has about halved. 2:47pm the air quality was “Good” and the PM10 levels are significantly lower. In the last photo, you can see the “more information” section from 2:47pm the app also shows the PM2.5 particles which apparently are the really dangerous ones which can lodge in your lungs. They also went steadily down during the day.Purchased in October 2019.
1 comment
DysonDyson
Thank you for taking the time to share your experience with your Dyson Pure Cool.
We are sorry to hear you didn't receive a reply to your email. We are currently experiencing a high number of owners ... Read more
contacting us and working to assist everyone as quickly as possible. If you could please forward your email to auaskdyson@dyson.com we will be in touch very shortly.Similar opinion? Write a review on ProductReview.com.au!
Find out how Dyson Pure Cool Tower compares to other Standalone Fans
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TTZSouth Australia
- 24 reviews
- 19 likes
Goodbye Bushfire Smoke and ALL other nasty smells EDIT: My favourite and most used appliance
This purifier fan is amazing. We’ve had bushfires and 47+ degree Celsius heat which is unbearable. My sore throat from being outside and even in the house near fire disappeared when I sat near the purifier. What a relief from the smoke.
Our twenty thousand dollar air con unit even struggles under these summer conditions. This is a fan with a purifier not an air con unit. If your expecting to just use any fan in these mind bending temperatures you’re going to be hot. I use the purifier in conjunction with the air con on days over 38+ degrees ...Read more
Celsius. It cleans the air coming from the air con too. Omg so, so, so, so useful. When on auto mode I sprayed deodorant near it and it kicked into gear immediately like magic. Removed the air particles in a few minutes and the strong smell literally disappeared. It purifies like a champion and I mean a champion. Stick it in a musty room and the smell disappears with a full monitor and graphs of what the air quality is in real time. It has an amazing little colour screen that shows live the air quality. Brilliant. Love it. The purifier, fan and all functions can be fully monitored from my phone and has control through Siri. There is also a remote control but I prefer the app which is really good. I love the future! The fan can swivel 350 degrees or other variants of swivel too. Being able to control the exact angle, swivel and direction of the fan is excellent. A total winner in my book. This is the first fan I can sit near and not get sinus issues from. I can sleep with it on and the sleep mode is amazing. It’s not noisy anyway, but sleep mode is brill.Purchased in December 2019.
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Waste of money
Absolute waste of money! Very disappointed with this product. We live in Australia so the heat can be unbearable and this fan does nothing! You need to have it on the highest setting to get any air and it's so loud I could not sleep through that noise. It's like a jet engine in your room at night, Yeah there is the night mode, yeah it's quite but unless you sit right in front of it you can't feel anything. The fan I got for $50 at the local Supermarket that was much better in air output, more effective at keeping us cool and the noise is not as loud. The main purpose of this product is to keep you cool and be quite enough to sleep, it is ineffective at both of these things! Do not waste your money.
Purchased in December 2019 at Harvey Norman Retail Stores - Electronics for A$800.00.
1 comment
DysonDyson
We are sorry to hear you are unhappy with your Dyson Pure Cool Tower Fan.
If you haven't done so already, we would kindly encourage emailing auaskdyson@dyson.com with your details and our Dyson Experts will be happy to help.
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RaphaelChanGreater Melbourne (Outer), VIC
- 17 reviews
- 39 likes
- Pure Cool Tower White Silver
- Verified purchase
- Ambassador Review
Nice but for the Price
FIRST IMPRESSIONS
Well-packaged. Everything seems well engineered, but I guess you would expect that from Dyson, since most of their products have a premium price tag to go with it. All the components are plastic and lightweight but fit together precisely and seems to be well thought out (see unboxing video below).
As a piece of furniture, it certainly looks stylish, and even as a fan (like other Dyson fans), it definitely looks more interesting than a traditional bladed fan.
The only design consideration missing perhaps is a handle or slot ...Read more
to lift up and carry the unit around. Naturally I picked it up by the large loop - seems the most intuitive way to carry it... until I read in the instructions afterwards that you shouldn't lift it that way! The other inexplicable part of the design is the rather bulky transformer/AC adaptor. Something to consider if your power point is located in a tight area.
Purchased in December 2019.
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CatAdelaide
- 23 reviews
- 12 likes
Consider if you need a purifier or a fan?
As usual Dyson product is well packed. This even comes with a handle on the side of the box for easy carrying.
There are not many parts to put together, but I did struggle to fit the filters in, as the diagram does not specify which end goes on top, and which end goes on the bottom. I did not want to click in too hard in case it gets stuck or I accidentally damage the part.
After few careful attempts and luckily I heard the click sound that I was looking for. It turns out that it does not matter which end of the filter is the top or bottom. ...Read more
It would have been helpful if the instruction have stated that. The Fan does look very modern and sleek once assembled; I love the fact that there is no blade, which adds safety around curious kids, not having to worry about them putting their little fingers in. It also comes with a remote control, this allows me to turn on the fan and adjust the speed and range of angles (up to 350 degrees) without getting out from the sofa or bed which was handy.Purchased in November 2019.
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Nicbrisbane
- 30 reviews
- 40 likes
Operation is a BREEZE
I received this product to trial as part of the Ambassador program. In a nutshell - I like it. There are 3 things I like most about it - it's stylish, punches out a good amount of air and the remote control.
It's really simple to put together out of the box and super easy to operate. It's a purifier sure, but for me it's a great fan. Let's face it, the air quality in Australia is great, however I imagine people with allergies would really benefit from its air-cleansing capability. Having said this, I would've loved to have taken it with me on ...Read more
a recent trip to China where the air at the moment is deplorable. Similarly the hotel rooms absorb the stench of cigarettes. THAT'S where I would like to have the Dyson. In fact, there's a huge market there for this product because I know it does a great job of cleaning the air in a room. On low power, the fan makes little to no noise. Being a light sleeper this is important for me. When you crank it up though (and it does have a fair bit of grunt), it gets noisier. The rotating function is handy and the accompanying app is cool too. If you're looking for just a breeze to keep you cool, this would be too steep in price for that, just get a fan. But if you need the air quality improved in your home then this unit is for you. It's filters do a fantastic job at removing fine particles and are simple to manipulate. It's a quality product built by a quality company.Purchased in October 2019.
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Questions & Answers
Wendy W.asked
Recently when I have the in Auto and night mode, the pure cool turns it’s self off at night. Is this normal? I don’t remember it doing this before. I’ve had the unit for about 3 months.
2 answers
DysonDyson
Thank you for your question.
The machine will dim the light when on night mode. On auto mode should the machine not be able to detect any pollutants or allergens in the air it will go into a standby mode, if this is the case you can test this by using a quick spray of deodorant around the base of the machine and you will see the fan speed ramp up.
Apart from this the machine will turn itself off automatically after 9 hours for safety reasons, to bypass this you can turn it off and on and it will reset this timer.
We hope this has answered your query if you require any further assistance please feel free to send an email through to auaskdyson@dyson.com, we are here to help.
Thanks for the answer!
dvobgo92asked
Hello, this question is for a Dyson support staff member. I just purchased two Dyson Pure Cool TP04 purifiers a few days ago and one of them works great but the second one I believe has an issue. Whenever in standby and in backward flow mode, the sensors accurately pick up the particulates in the room. BUT the moment I switch the fan to forward flow mode, the AQI goes down to GOOD and both the PM2.5 and PM10 readings go down to ZERO. This is definitely not normal as the 2nd purifier doesn’t change its readings no matter if it’s in backward or forward mode or in standby with continuous monitoring on.
For example: Even if the PM2.5 reading is 300ug/m3, it immediately goes down to 0ug/m3 as soon as I change the fan flow from backward to forward mode. If I then change the flow to backward mode again, the readings instantly come back to their previous normal levels. Huge disappointment... is there a fix for this?
1 answer
DysonDyson
This is certainly not normal and we would encourage getting in touch directly with our Dyson Experts to get a resolution for this.
Please forward your details, this query and the serial number of the effected machine to auaskdyson@dyson.com and will be in touch very shortly to assist.
We look forward to hearing from you and assisting.
Kevin Oasked
Why does Dyson Pure Cool PM2.5 suddenly spike to levels as high as 999, and then return to normal levels? The unit has been in this room for months, and PM2.5 has always been at normal levels
1 answer
DysonDyson
This can indicate the sensor of your machine needs to be cleaned.
To do this, unplug your machine, and locate the air quality sensor slots. These are located at approximately the 10 o'clock position when looking at the front of your machine (just above the filter).
Once these are located, vacuum the two sensor slots to with a Dyson brush attachment.
After cleaning, plug your machine in and test and this should be resolved. If we can assist further, our Dyson Experts are available via auaskdyson@dyson.com and happy to help.
If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
Details
| Category | Air Purifiers and Standalone Fans | Air Purifiers and Standalone Fans |
|---|---|---|
| Price (RRP) | A$799.00 | A$799.00 |
| Features | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer | Bladeless, HEPA Filter, Oscillating, Remote Control and Timer |
| Colour / Finish | Black Nickel | White Silver |
| HEPA Filter | Yes | Yes |
| Features | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer | Adjustable Speed Settings, Automatic Air Quality Monitor, Carbon Filter, Filter Life Indicator, Mobile App, Remote Control and Timer |
| Weight | 4.9 kg | 4.9 kg |
| Dimensions | 1054 x 206 x 117 mm | 1054 x 206 x 117 mm |
| Type | Tower | Tower |
| Cord Length | 1.8 m | 1.8 m |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Construction | ||
| Body Material | Metal | Metal |
| Release date | Dec 2018 | Dec 2018 |
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DysonDyson
We are sorry to hear you are disappointed with the performance of your Dyson Pure Cool Tower.
If you feel your machine isn't working as it should, please get in touch with our Dyson Experts via auas... Read more
kdyson@dyson.com and we will only be happy to help.