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E-Ride Solutions

E-Ride Solutions

4.2 from 22 reviews · View Statistics
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Reviews

  • Product Quality
    4.1 (19)
  • Return Claim MadeYes (2) · No (18)
  • Shipping
    3.8 (15)
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Rohan
RohanNew South Wales

Ignite duel suspension e-mountain bike

published
Product Quality
3/5
Shipping
5/5
Incentivised Review No
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Val
ValGreater Melbourne (Inner), VIC
  • 2 reviews

Slow process and a broken device

published

A difficult experience with my intial question not being answered, a faulty unusable scooter from the box, long waits for dispatching, and additional waits for a supplier warranty response.

I'll likely not have my device working when I need it most and am so far left feeling very stressed and disappointed.

Product Quality
1/5
Shipping
2/5
E-Ride Solutions
Stephen F.E-Ride SolutionsSend a private message
Val
Val
E-Ride Solutions
Stephen F.E-Ride SolutionsSend a private message
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buckles
bucklesGippsland, VIC
  • 2 reviews
  • 1 like

Just what I need to enable me more mobility.

published

Had a good experience with the staff from start to finish. Very professional and pleasant to deal with. Thank you.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Brooke P
Brooke PSouth East Queensland, QLD

PERFECT bike. Could not be happier.

published

Purchased the E-CLASSIQUE ELECTRIC CITY BIKE. Could not be more happier with my purchase. I had a few questions regarding how to use a few of the bikes features, customer service got straight back to me within the hour. Will purchase from this company again!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Would not recommend.

published

I bought a scooter from eride solutions and it came in very faulty with lots of issues, I requested to return it and they refused and then proceeded to charge me to ship it back to them for repairs even though it was their fault they sold me a faulty scooter (shipping was also $80). Do not buy from this place.

Product Quality
1/5
Shipping
1/5
E-Ride Solutions
Stephen F.E-Ride SolutionsSend a private message
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Great Dragon scooter (shipped with a missing brake component) - appalling after-sales service.

published

Great Dragon scooter (shipped with a missing brake component) - appalling after-sales service. Multioke phone calls and emails eventually led to their supplier fixing the problem directly with me (at my cost). I politely gave many opportunities for the problem to be resolved. their lack of technical knowledge of the products they sell and apparent lack of concern for customer service means I would not consider being a repeat customer.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
E-Ride Solutions
Stephen F.E-Ride SolutionsSend a private message
Tom
Tom

Stephen I get the process and have been very patient. Your staff member's communication is the nub of the problem. Your sales staff were great, I just wish the after sales staff could match your professionalism.

E-Ride Solutions
Stephen F.E-Ride SolutionsSend a private message
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No after purchase support

published

I was refused to provide any warranty support. and my phone was hung up despite of me being considerate throughout the time and never used any foul language. Do not purchase if you think you need to use your warranty and all the customer rights

Product Quality
1/5
Shipping
1/5
E-Ride Solutions
Stephen F.E-Ride SolutionsSend a private message
Amol
Amol
E-Ride Solutions
Stephen F.E-Ride SolutionsSend a private message
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Eddie Van Helden
Eddie Van HeldenNorthern Region, NSW

Good selection and great products, fair prices, great service.

published

Good selection, and heavy duty perfect machine (Euro Trike), approachable customer service and friendly owner, fair prices and new stock arriving throughout the year.

Product Quality
5/5
Shipping
4/5
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Love the bike , very pleased with the friendly service . Would recommend E-Ride guys and gal's .

published

Was so easy , very happy with the response... can't wait for my bike to arrive. Thanks Stephen and thankyou E Ride

Product Quality
5/5
Shipping
5/5
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Possum
PossumSouth East Queensland, QLD
  • 2 reviews

Exciting & fun product

published

Nice little size for me as I am only 5 ft nothing.
Great price & excellent service.
Product is excellent quality.

Product Quality
5/5
Shipping
2/5
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Skyjax
SkyjaxSydney, NSW
  • 3 reviews
  • 1 like

E bike Classique.

published

Fast delivery, relatively easy to put together.
Looks great and its actually so fast lol. Absolutely loving it.
Thanks so much.

Product Quality
5/5
Shipping
5/5
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Peter McRae
Peter McRaeGreater Melbourne (Outer), VIC
  • 2 reviews

Excellent Purchase

published

Purchased an E Bike Classique. Simple process and bike was easy to assemble the last few component's. The delivery was within a reasonable time frame. The bike appears to be of good quality with good accessories.
The only minor issue is how to adjust the disc brakes as they are grabbing.

Product Quality
4/5
Shipping
5/5
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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rob gladigau
rob gladigauSoutheast, SA

bought it for a friend of mine who has lost her leg

published

very happy with the time it took to be delivered 24 /8 /21 .its very impressive that it is electric and you can use it as a normal wheel chair and push it .good to see something still made in australia ,well done eride solutions and staff

Incentivised Review No
Return Claim MadeNo
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trady35
trady35Sydney Surrounds, NSW

amazing

published

the land snail is an incredible board im a big guy, i weigh over 120kg ..this board absolutely flies..and dilevery only took a few days from Queensland to Sydney...an awesome buy I love it

Incentivised Review No
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Dennis
DennisSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Very happy with the Dragon GTS

published

I bought my Dragon GTS from Eride Solutions & I'm very happy with my purchase. It did take 13 days to deliver from only 55mins drive away but these are busy times in the courier business I suppose. After one week I had an issue with the back tube being faulty but Stephen promptly sent 2 new tubes up to get me back on track again. Great after sales service. Would definitely recommend using them to anyone. Love my scooter. Thanks heaps.

Product Quality
5/5
Shipping
4/5
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Details

CategoryOnline Shops and Bike Shops
Offers Free Standard Shipping Yes
Offers Repairs & MaintenanceNo, Sales Only
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