Early Settler NSW, Albury

Such great Staff!!!! At Albury – Albury Staff are lovely so helpful and genuine the current manage a gentleman is very helpful and I remember the females name Di were so great I love this store so many well priced products I went in for one thing and spent $3,000  Show details ·  1

Exactly what I needed: – "I wasn't pestered while I was in the store, which really makes such a difference to me, and I was approached when it appeared that I found something of interest, and then they provided me with all the information I needed. They were so helpful.  Show details ·  1

Good service – "Knew the products and range, no pressure put on us to purchase, great price/deal offered and up front about time for delivery"

Up Market $2 Shop Filled With Poorly Made Chinese Rubbish ! – Had to rate this store with one star as it would not let me proceed - should be zero stars even negative stars. Purchased several expensive items from this shop vanity mirror , bath , plumbing fixtures ,basins . Paint was already flaking off the vanity mirror when it was taken out of the box it continues to loose large strips , bath legs fell… Read more

off whilst being used damaging our tile floor , fixtures in basins are a poor fit cheap rubbish , we purchased these items a couple of years ago but had instant problems with the products and the manager.

Owner didn’t want to know about it , told us it was our fault rude arrogant man would be better suited managing a rubbish tip , even then I’d feel sorry for the rubbish .

Don’t be fooled by the flashy sign on the shop front . This shop is filled with cheap poorly made Chinese junk - who charges extortionist prices ! It’s an up market $2 shop . Buy goods at your own peril.

Try dealing with the owner when the junk he sells you breaks or fails !

Give this rubbish shop a wide berth and spend your hard earned cash in a better store in Albury.

Purchase of 2 new lamps – Store is open & well set out, with little groups set out like you would furnish & decorate a room in your house. Always new & interesting products to purchase. Quality is always excellent, never had problem with any purchase. Never purchased any DIY items, but my husband would be my go to person !!! Show details

Friendly, competent service – Beautifully laid out store, presenting furniture as you would in your home which made for accurate visualisation. Competent staff with great product knowledge. Very happy with our purchase and looking forward to delivery and styling it in our new home. Show details

Great Store – Lovely store we'll set out, really nice items and staff was extremely helpful with different options for us and payments. Really liked the prices and quality and style they had to offer. Definitely worth a visit. Show details

Always see unexpected items – Really good range of styles and items. Good sales and 'markdown corner'. Received a Member's Discount on purchase as well  Show details

Steel you can bend with your bare hands! – We purchased the Regent queen bed in store at the end of 2016. It took two MONTHS for our order to arrive. The bed was used for one year before any problem became apparent; note that for the majority of the year, there was only one person sleeping in the bed. Eventually, the supposedly "steel" support beam in the middle of the bed collapsed,… Read more

pulling out all the slats and resulting in a very rude awakening at 4am. When I inspected, I realised that many of the welded spots were torn and that the entire frame was damaged/bent inwards from the pull of the support beam bowing. The slats were warped. The middle beam was so bent that it was touching the floor. I later found that I was able to bend it with my bare hands - so much for "steel."

We attempted to get a refund, as the bed was in no way usable (as mentioned, the bend of the beam had also damaged the rest of the frame, the slats, etc). We felt that this constituted a major product failure. However, our complaint was dismissed by Early Settler. They begrudgingly offered store credit, which I felt inadequate as the Regent is the lowest cost bed they offer, and I'd bought it on sale - in order to replace the bed with store credit, we would need to spend yet more money with Early Settler. Eventually they stopped returning our calls and replying to our emails. We chose then to contact Fair Trading who confirmed that we were entitled to a refund under Australian consumer law, as I had been sure of all along. Early Settler reluctantly complied, but made sure to request that we take the mangled bed back to the store rather than the tip, as they need it for "spare parts" (an odd request, in my opinion. Do they intend to try hiding the damage and reselling the defective bed? Buyer beware). I won't be buying anything from Early Settler again.

Poor Customer Service – Zero or better still minus stars for Early Settler - They can't order a replacement cushion cover for my stripped beige and cream couch or tell me the name or code of the material. They only order whole couches from China was all the employee kept saying over and over. What incredibly poor customer service! They must have sold thousands of these couches over the years, I'm sure I'm not alone. shop - Wellington NZ  Show details

shocking quality – We spent a lot of money only to receive damaged goods. The legs fell off our claw foot bath and we were treated like liars! It had been installed by our plumber and I was in it at the time and aggravated my already bad back.  Show details