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Early Settler
3.8 from 833 reviews · View Statistics

Reviews

  • Product Quality
    4.1 (310)
  • Return Claim MadeYes (46) · No (328)
  • Warranty Claim MadeYes (33) · No (341)
  • Product Appearance As advertised (245) · Not as advertised (44)
  • Shipping
    2.8 (27)
  • Customer Service
    4.2 (250)
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Bree Trewin

Bree TrewinGreater Melbourne (Outer), VIC

Excellent customer service

published

The customer service online was excellent. I wanted to ask some questions before ordering a d they were so helpful and then helped me process my order and select a delivery date 2 months ahead of my order date without any issues or hassle.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Review collected in partnership with Early Settler

KCFYFE

KCFYFESydney, NSW

Above and beyond

published

Staff member assisting me in my purchase and arranging the delivery was delightful and made the process seemless. Products were of great quality. I did have some assembly to do but it was easy.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationDirect from head office
See all answers

Review collected in partnership with Early Settler

Outstanding customer service

published

I was satisfied with the online store. I had trouble with shipping arrangements so I asked the online chat for help. The person that responded to my query was amazing. He was friendly helpful and patient. He sorted out my problem and I was able to purchase the products I wanted. Thank you.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Early Settler
Alex A.Early Settler

Review collected in partnership with Early Settler

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Greg Hills

Greg HillsNortheast, VIC

  • 2 reviews
  • 1 like

Such great Staff!!!! At Albury

published

Albury Staff are lovely so helpful and genuine the current manage a gentleman is very helpful and I remember the females name Di were so great I love this store so many well priced products I went in for one thing and spent $3,000

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlbury NSW
See all answers
1 comment
Early Settler
Alex A.Early Settler
Jayne

Jayne

  • 2 reviews

Poor communication

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationIpswich
See all answers
2 comments
Early Settler
Alex A.Early Settler
Jayne
Jayne
Bernadette

Bernadette South East Queensland, QLD

Efficient and helpful online service

published

With online purchase of desk lamps, communication via email with Saije was very efficient and helpful. Saije responded to my emails quickly and addressed my requests with great service.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Review collected in partnership with Early Settler

Amazing Service

published

I ordered a bookshelf online and was contacted regarding delivery, I asked for a specific request and a very helpful member of staff contacted me immediately back and arranged to have my request arranged.

Early Settler has amazing products and brilliant staff.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Review collected in partnership with Early Settler

LindaF

LindaF

  • 2 reviews

Terrible Mattress

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers
JENNIFER

JENNIFER

  • 2 reviews

Great communication

published

I had numerous questions. All were answered very quickly. And the customer service staff are more than helpful. All too often with online shopping this is not the case. A very pleasant surprise.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Early Settler
Alex A.Early Settler

Review collected in partnership with Early Settler

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LLH

LLHMelbourne

  • 3 reviews

Exactly what I was looking for

published

Online store easy to navigate.
Would have liked to see a larger range.
Haven’t received item yet can’t comment on quality yet

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Early Settler
Alex A.Early Settler

Review collected in partnership with Early Settler

Kathleen L.

Kathleen L.Hunter Region, NSW

Conversation Starter Chair

published

This gorgeous chair was a delight to discover on the NEW section of Early Settler. It’s perfect in its size for a spare room or occasional chair. So easy to put together and exceptional quality

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Review collected in partnership with Early Settler

Michelle

Michelle

  • 7 reviews
  • 9 likes

First and last time

published

Ordered a bookcase in Sept hoping to have it by Christmas. 10 day wait as per website. After 3wks I emailed, eventual reply was that it wouldn’t be in until Christmas Eve. Still nothing, no updates, tracking or contact. I expected better

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Great sale prices and customer service

published

I’ve bought many items from Early Settler over the years. This is due to a great range, reasonable prices (and great sales prices), accessible stores/pickup locations, and also great customer service. They’re always friendly and ready to help.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Review collected in partnership with Early Settler

Poor quality doesn't go together, reluctant service

published

I purchased 2 Marly Occasional Chairs from the online store. The product didn't go together properly. Both chairs had problems with ill-fitting tenon joints and fixings screws that wouldn't tighten properly.
Follow up to get a replacement or my money back was in vain. The delivery store said that it was an insurance issue ( inferring it was out of their hands) I then received an email saying my case was closed before resolving anything with me. So I'm left with 2 faulty products and no refund.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
See all answers
Very unhappy Customer

Very unhappy CustomerMelbourne

  • 8 reviews
  • 8 likes

OVER IT !

published

Still waiting for a cushion ordered in early October, can understand delays but 10 weeks is a bit much. Finally item was dispatched and now apoears to have been lost by the courier. Consultants are polite but have not resolved problem. NEVER AGAIN. This experience has really put me off buying from Early Settler.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Hayley B.

Hayley B.South East Queensland, QLD

I had to sit down directly after leaving the store just to write a 5 star review!!

published

Rex and Wendy were so friendly and personable. They knew all of their products, listened to what I was wanting and even gave fantastic suggestions for my home decor. They made the transaction so easy and I can’t wait to get my beautiful new couch! 5 stars!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationFortitude Valley
See all answers
1 comment
Early Settler
Alex A.Early Settler

Customer service

published

I have not received my delivery, it has been delayed twice. What makes this a positive review are the people involved. I actually feel that Saige cared that I was feelimg anxious. the response was efficient. positive and encouraging. If the product I received is as good as the service then it will be 10/10.

Incentivised ReviewNo
Product AppearanceAs advertised
1 comment
Early Settler
Alex A.Early Settler

Review collected in partnership with Early Settler

Leanne

LeanneSydney Surrounds, NSW

  • 2 reviews
  • 1 like

after receipt of 2 clover tables the first with storage damage and replacement poor quality, jess wants 20% cancel fee.

published

store at East Gosford superb on every occasion - Jess from head office wants to charge me 20% cancellation fee for a items of very poor workmanship.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
1 comment
Early Settler
Alex A.Early Settler
kathrin

kathrinQueensland

Great Products and Lovely Customer Care Team

published

Professional and Friendly Staff Members, Great Online Customer Care Team. Nice Quality Products and a large range to choose from. Store is easy to navigate and enough parking right out the front.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationKawana Waters
See all answers

Review collected in partnership with Early Settler

Doula

DoulaGreater Melbourne (Inner), VIC

  • 5 reviews
  • 3 likes

Much better than I expected

published

Very satisfied, better quality than I expected. Exactly what I wanted. Easy to find online and arrived quickly. Thank you

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
1 comment
Early Settler
Alex A.Early Settler

Review collected in partnership with Early Settler

Page 1 of 42

Questions & Answers

Jude NZ

Jude NZasked

Early Settler

Can I get replacement cushions for my 3 seater couch. It is cream and beige stripped?
I am in Wellington, New Zealand.

No answers
Mary

Maryasked

VIC, Maribyrnong

Is the store still in Maribyrnong

2 answers
Early Settler
Alex A.Early Settler

Hi Mary,

Thanks for reaching out to us.

Our High Point store is now closed. We do however have stores in Preston and Hoppers Crossing.

Preston: Northland Homemaker Centre, Shop 5, 19-33 Murray Rd

Phone: 03 9471 0808

Hoppers Crossing:309A Old Geelong Road

Phone: 03 8742 7675

Mary
Mary

Thank you as my daughter and I went there, and the store was closed, as I had bought the provincial furniture and went to buy some more, as I bought the table and chairs the cabinet the fireplace, clock and we were both surprised.

Naomi H.

Naomi H.asked

Early Settler

Has anyone purchased the Huxley couch in Luxe Marine fabric? I’m wanting to know if it’s worth it’s price. Alternatively I’m looking at the Lisette.

1 answer
Shanna M.
Shanna M.

I would also like to know

Get an answer from our members and Early Settler representatives

Details

Compare all 54 Early Settler
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Outdoor and SofasBedroom, Dining, Living, Outdoor and SofasBedroom, Dining, Living, Outdoor and SofasBedroom, Dining, Living, Outdoor and Sofas
Compare all 54 Early Settler

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