Early Settler

Made my first purchase online which is always a bit nerve wracking for the first time from a store and not seeing goods in person. Purchased their Wren outdoor chairs. Purchased outdoor chairs and the quality of the chairs and cushions is phenomenal! Assembly was a breeze, only had to attach legs. Delivery was quick and smooth with them sending… Read more ·  1

a text message to confirm if I was available to receive delivery on the specific date. I'm a very happy customer :)

Great fast service very pleasant & helpful staff. We purchased 2 exquisite dog beds and the dogs absolutely love them Show details

Outstanding service and shopping experience – My recently 3 visits shopping experience were relaxed, when friendly staff patiently assisted with subtle suggestion of mix and matching my purchases of a porcelain lamp vase and shade, which was to match the Brittany bedside table. The stores small amber vase as an additional accessory atop the Brittany 5 drawers complimented the light grey… Read more ·  1

double bed which I purchased online from Early Settler. My bedroom is now a complete, beautiful and peaceful retreat. Thank You Early Settler. Very Happy Customer [Name Removed]

Cute dog bed – Ordered and received within two days! Customer service was helpful (Adam)! Bed quality looks and feels great! Happy! Show details

Lounge in comfort and style – We purchased the 2 seater Loveseat lounge with matching single rocker recliners in the colour Espresso from Early Settlers in Hervey Bay, Queensland. The fabric is leather-look and is 100% polyester. The feel is soft, supple and luxurious. The two recliners also have a rocking motion and are all seats are extremely generous in width and length.… Read more

Arms are studded in a classic 'Club' style and they are solid and durable. We love these chairs and they were excellent value for money. The company delivered and installed the seats for us and we also received two complimentary cushions. (See images). We are extremely satisfied with these products and look forward to many more hours of relaxation in our favourite chairs.

Just a warning to anyone who has purchased anything from Early Settler Furniture in the last couple of years made from what they call "reclaimed timber". Apparently what they mean by reclaimed is actually "UNTREATED AND INFESTED WITH BORER BEETLES". I purchased the Kalise bed frame in 2022. The build quality was admittedly shthouse from the… Read more

beginning and I had to add extra brackets and bracing when I put it together, which I'm glad I did because the larvae had eaten around the fittings and they'd come loose so the only thing holding it together WAS the brackets I added! I paid $1799.00 for this bed. I expected the posts splitting over time, but an infestation would have been obvious at the time of manufacture and they clearly didn't bother to treat it appropriately AT ALL. What they DID do, was filled the egged-up holes with putty, so as the bugs started to eat through and emerge, I noticed the "timber" crumbling away when I vacuumed it.

I emailed them with photos on the 29th December. They didn't call me until the 7th January, when I was told that they wouldn't issue a refund unless they picked the bed up, so I reluctantly agreed but I knew I would have to have a pest inspection done, not only to make sure it was contained and they hadn't spread to anything else in the house, let alone the house itself, but to cover myself once they took the evidence.

The person I spoke to said they usually deal with the EPA themselves, so this was standard procedure and she promised me that I would be refunded a soon as the bed was collected. She organised it for the following Monday 13th.

All of their messages about the collection mentioned "my delivery", not pick up. I put this down to a system thing. The same person emailed me to say she was watching "my delivery" closely and would process the refund as soon as it was complete.

I emailed as soon as the bed was picked up, she emailed back in the afternoon and said the refund was processed and would take up to 3 business days. They've made my order on their Shopify app look like I just paid $99.00 for delivery of nothing, but no notes about an actual refund, they've just zeroed the product quantity.

So by Thursday, there was still no sign of the money. I contacted Paypal who said there was no new activity on that transaction and no way they could have processed any kind of refund through them due to the age of the invoice. I emailed Early Settler again, got a next day response saying they would have to direct transfer and needed my bank details and that will take another 3 days.

I'm STILL waiting for the refund that was promised to me by Early Settler. They just keep telling me to wait longer. It's been more than the 3 business days (both times), and more than their own 7 day refund timeframe on their website.

I've lodged formal complaints with the ACCC and Consumer Affairs. I've advised the EPA also because I don't believe that they've actually had the bed inspected AT ALL when they have no issue lying to their customers.

I purchased the Dunaway leather sofa, which is marketed as “genuine leather” and “premium leather,” but the quality has been incredibly disappointing. The leather scratches and marks far too easily, and within just three years, it began peeling in multiple areas. Despite following proper leather care, the sofa now looks worn and unsightly, I’ve… Read more

seen decades-old sofas in far better condition.

I’m giving two stars solely because Early Settler’s customer service and communication around complaints have been reasonable. However, for a product advertised as “genuine” and “premium” leather, the quality simply doesn’t hold up. I won’t be buying any leather furniture from Early Settler again.

I purchased a large vintage bath and vanity recently and was advised by my builder x 3 weeks later the smaller bath would be more ideal for the bathroom plan. After requesting a swap over when the packaging was intact from delivery l was denied by the online team and manager. It was very disappointing when l had spent a lot of money purchasing their products this company is not wanting to look after their customers post payment Show details

Very bad quality of product and very bad service from the business. Upon raising the complaint. Business stopped replying to my emails and enquiries. Their service delivery guys even ruined my front porch landscaping. And business did nothing not even replying to my complaint emails. Show details

Terrible customer support. I recently purchased some ceiling fans and since installation, the lights have constantly flickered and strobed , making them practically unusable. They start flickering almost instantly and flicker/strobe more than they don’t. Customer support has been unhelpful. It’s been over 2.5 months, and the issue remains… Read more

unresolved with no solution in sight. It's been over 1 month since last contact and now it is just radio silence.

Be aware! Read before make decision to purchase - Shockingly poor craftmanship from Early Settler We are really shocked and disappointed with the poor craftmanship as Early Settler is a big brand and long history and frustrated with the experience with recent purchase. We went to the Auburn showroom to inspect the display and orded an Armand… Read more

Large Bookcase in April. After we received two faulty bookcases with visible cracks, dents and paint dripping, and so many defects that we can't even attach all photos in one email. We were really unhappy with the quality as we were expecting a standard quality bookcase like the one we saw in the showroom so we decided to go ahead with a full refund. We waited whole day at home, but no one showed up to take the faulty bookcase. Finally the bookcase got picked up after one week! After the bookcase got returend, we did not receive the full refund! The whole process was so frustrating and time consuming. After more than 2 months, we wasted our time, energy and money and we still have no bookcase.

I purchased the Tremont black 3 pendant light fitting from the Melton store. I was told the wait would be 3 weeks, I had zero communication about the delay and went into the sorry myself every 3 weeks to be told it was delayed. While I understand… Read more

delays happen some communication would have put my mind at ease. When I finally picked up the pendant, I had an electrician install the shade, only to find out the 3 shades were completely different to each other and did not match as what is on the website and in store. I took the pendant back and they exchanged it, another 1 week wait and no offer of reimbursement of my electrician costs. I picked the pendant up a second time and paid the electrician to re install, well I thought that was it until we were sitting at the table and noticed the shades are all still incorrect and have just been swapped around to have the smaller shade in the middle instead of the ends! A $200 light shade has not cost me over $1100.00!

We bought 12 pool lounges from them. The delivery was delayed several months. The quality of the lounges is horrible. They are a safety hazard. They break when people sit. It's dangerous. They denied warranty or money back. Never buy anything from them if you don't want to break you bones. Show details