Early Settler

Ordered a dining room table online and was told that the wait time would be 6 weeks regardless of if we ordered online or in store. After 5 weeks, we were told that the table was delayed by another 6 weeks. Went in store to get more information, only to find out that they had received a shipment of the tables, but weren't able to give one to us.
After the 3 MONTHS the table was finally delivered, but it was DAMAGED! Contacted the store and they wouldn't deal with us, told us we had to organise it online. They finally organised a replacement and...

The shop is a little overcrowded with too many pieces of furniture. It’s hard to imagine certain pieces in your home because of this. Our sales consultant was excellent as she helped us to work through this helping to rearrange other pieces of furniture. When the furniture arrived I was please at how solid it was and relieved that is was actual wood. Putting the pieces together was super simple and easily done with two people. The table was installed by the transport team who were very quick and professional. One bench seat would not screw in p...

I wanted to thank Hugh for his exceptional customer service with an issue that I had. Two of our dining chairs arrived with damage however Hugh was most helpful in organising replacements and explaining the process. He made it so easy and stress free. Thanks Hugh!

Do you like taking delivery of furniture at 7am? Is taking phone calls from delivery drivers at 06-something-something your cup of tea? Then you're in luck! Early Settler has a policy of delivering furniture at 7am. Want it later? Sorry, they can't help. Looking for a sleep in? Not with these guys. Got to get the kids off to school? Nope, you'll be busy shlepping furniture around. Want customer-centric service? Uh-uh, you'll get it when it suits them.

Wasn't sure about postage as I am in a regional area so went to help chat. Guy was really helpful, and organised an invoice direct to my email made it so easy, I've never shopped at early settler before but definitely will again. Looking forward to receiving item.

I was going to write a review about the Lotti Queen bed.. that’s it beautiful but NOT built strongly. The centre support legs bend are not well attached to the centre bar and there isn’t one in the middle of the bed. Both legs and bar bent on two separate occasions within one year. However, Early Settler has been so fantastic with their willingness to repair, that this is the subject of this review.

On the first occasion when a leg bent on the (too small) bolt it attaches to, they quickly sent out a replacement centre bar and legs. Then the ce...

Purchased a lovely desk chair but when I opened the box, one part was missing. I thought it would take months chasing. One contact and the part arrived a few days later. This is the kind of service and goods that makes shopping a joy.

Due to our circumstances changing with CO19 we had to change our order. Within 24 hrs of contacting the online customer service help line via email staff had offers us a great solution. The response we got was caring and efficient. We will be back to order more items from Early Settler in future. We felt supported and safe. Very rare in truly crazy times. Thank you so much Daniela

Just had an amazing online shopping experience placing and finalising my order which happened to go into after hours in terms of the shop opening times which made it even better to have customer service on hand and not have to wait to speak to someone during store opening hours.

I had general questions and used the chat function - was looked after so quickly, cleary and thoroughly by Saige when my query was lodged - such a quick response and no annoying generic automated responses/questions via their chat function - a real human and real old ...

A lovely team to deal with. Thanks you for your service. We will definitely deal with you again in the future.

Kelan. Online Customer Service 20 July 2021
Such a breath of fresh air to be greeted by Kelan on the online chat. Been looking for a product I purchased couple of years ago from this store. Kelan took the initiative to look up on my purchase history and found the item name and description. Also followed up on my prompt to look for availability storewide for this. Unfortunately item no longer in stock, but I would request that the Purchasing Dept look into relisting this. It's the Industrial Style Jett 2 Door Bookcase/Display Shelf
(ID: 156665, 90012584, Anchor Kit Reqd. 1026. It is a clean timeless style that can be coordinated with most design schemes, and will be popular with most discerning design enthusiasts.
Thanks again Kelan!

Great customer relations by the Team. They were prompt and positive in sorting out my query with a very satisfying result

I had trouble with checking out. Customer service helped me with it all. Pete was fantastic and sent me all the links I needed.

Great products and Great customer service... very quick to respond to emails and resolve any issues that are brought to attention!!

Whilst looking for a new bed frame and side tables, I had the pleasure of having Marissa getting in contact with me to assist. She helped with checking colour matches of furniture that wasn’t easy to see online and helped with options to secure really competitive prices whilst being able to have change of mind protection if I didn’t like the items I picked when I went in store to view in person. I couldn’t have felt more supported in my shopping experience!