Early Settler NSW, Castle Hill

On the 9th of October I purchased four pieces of furniture from the deva range 1 buffet 2bed side tables 1 chest of drawers Delivery time 3 weeks not a problem. Delivered Saturday 1st November as items were being bought inside I noticed a very… Read more

strong chemical smell The base of the cardboard box that the buffet was in was also wet now sitting on my hardwood floor. As I unpacked the furniture the smell was even worse the packing inside stinks of chemicals. And it got worse every piece of furniture was damaged certainly didn’t resemble what was in the show room I’ve seen better quality timber on packing crates. I rang the store day of delivery to inform them of the problem sent photos the next day I was told the manager would call Monday that didn’t happen I called them I was told would be picked up on the 14th November. I think this is totally unreasonable I want my money refunded promptly and these items of furniture removed sooner than the 14th Be wary of purchasing this range very poor quality. Won’t purchase from them again.

Terrible product and service – Bad service. Faulty product won’t refund purchase. Table collapsed and fell apart. Manager took ages to return call. Not happy. Show details

Above and beyond – Staff member assisting me in my purchase and arranging the delivery was delightful and made the process seemless. Products were of great quality. I did have some assembly to do but it was easy.  Show details

Write review – "Answered enquiries, provided support with purchase & delivery. We returned the following day to add items to the list & the staff were very helpful."

Horrible service – I ordered a sideboard and it was damaged , there are multiple dents and cracks on the top surface and more on the 4 bottom corners. Contacted the castle hill store and been told to lodge warranty and send in photos which I did. Then the most terrible thing happened , the customer care team replied once on email and only one call was successful and… Read more

been told to wait and call back. Never happened. Till today there is no phone call nor email back. The warranty reference number is 79031. Nothing will get done if there is no communication. Really don’t understand the mindset of the customer care team, how do you call yourself customer service if you don’t even talk to your customer.

Beautiful place with unique furniture and homewares – Very efficient and kind service, had the stock ready and were very friendly staff. Loved all the different options for dining tables, it was very very good. Will be back soon!

Dining suite, it is just what we were looking for – "We visited the store just passing, then went home and did some homework. We rang the next day and spoke to I think her name was Julia or maybe Julie not quiet sure, but she was extremely helpful and went out of her way to help us." Show details

Great shopping experience – Pleased that the staff recommended the floor stock which is on clearance and also loaded the goods on a trolley for me and I also appreciated that the access to the store was very easy from the parking  Show details

Outstanding Service – Castle Hill is my local store. I often shop there as they have a terrific range. Antoinette is the lady who serves me. She greets me with a smile, is warm and friendly and very very helpful. I couldn't rate her more highly than I do.  Show details

Never got a response for payed item missing beware – As the description says, I contacted early settler for a dior knocker online and never got a response, the item was overpriced and wanted to clarify what happened with delivery never got contacted. What a waste!  Show details

Quality control on door handles? – I purchased door handles, internal hardware, hinges and door stops from Early Settler and was shocked at the horrible quality of these products. There seemed to be little to no quality control at the manufacturers as the screw provided were too long or threaded, several of the internal shafts for the door handles did not fit inside the mechanism,… Read more

not enough screws were provided and no instructions/templates provided.

I have renovated many homes and tried the Early Settler selection for the first time (paying MUCH more than I normally would) and I have never come across such a lack of QC. Overall, I am shocked at the prices they charge versus the quality of the product.

TL;DR Don't make the make mistake I did! Go elsewhere for your door hardware!

Wonderful customer service – I have purchased quite a lot of items from Castle Hill store, one of them being the Lorient double vanity for our main bathroom. However upon installation the builder broke the marble splash back. I contacted the store hoping to be able to order a replacement and was told it only came as a set however they would contact their warehouse in… Read more ·  1

Melbourne to see if they had a damaged one back that had the splash back intact. They did and shipped it to the store for me. I went in to collect last week and was told there would be no charge!! Amazing customers service and i was thrilled with the efforts they went to so that my bathroom renovation looked complete. Can't wait to do my ensuite with the Beechworth vanity that i have also purchased from this store.

I was so happy that i even purchased yet another item from the store (don't tell my husband!)

Thank you so much for the effort taken and making my day!

Great to have good customer service to their loyal customers when you do not get that so much these days from other stores. Will be back in no time to do some more shopping!

Bella Vista store: terrible would be a compliment – I was unfortunate enough to ever deal with the Early Settler store in Bella Vista. I was ripped off, given damaged products and to "apologise" for the sheer inconvenience and unprofessional manner - I was "upgraded" to another table -- one that was worth far less than the one I had purchased. Overall, this company has no sympathy from myself… Read more

if it is to go bankrupt. This is no way to treat your customers.

Bad service, virtually no warranty, you buy one thing and you receive another.

Bad bad bad service! – I purchased a dining table and four chairs from the Bella Vista store (it came to over $1000) and it was delivered on 30 June. On 3rd July I went in to the Bella Vista store to inform them that 3 of the 4 chairs were damaged and the table had a hole in it that had been filled with woodfiller. I was asked to email photos which I did. A new table… Read more

was found interstate and was to be delivered on 6th October. It didn't turn up! I was told a week later that it had not been delivered because it too was found to be damaged on arrival to their store. It is now 14th November and I am still waiting for a response. Fair Trading will be informed today of this! the sales lady very sympathetic but said the matter was out of her hands. Very little communication from the manager, no answer to my emails and when he does respond I get empty promises!