Early Settler QLD, Robina

Service, what service? – Walked through the whole store without being acknowledged once. The 2 team members in were discussing products they couldn’t find and as I walked around the store if I got in close proximity to them they would turn away and carry on with whatever you would call them doing. Management need to take a long look at their staffing and explain what… Read more

customer service is as without customers, they have NO JOB. Acknowledgement can be a simple smile you know. So disappointed will not return to this shop

Dissapointed – Was not acknowledged, 3 staff members talking among themselves about feathered eyelashes. I walked out very dissatisfied. Show details

Mirror – I was looking everywhere for a mirror for my ensuite. I found what I wanted and rang the store they arranged for me to collect it the following week. I was emailed and test message that the mirror had arrived and was able to collect it in a timely manner. The gentleman I spoke with in store was very helpful and offered me a discount with joining the Early settler club. All around a very easy transaction Show details

poor quality and zero customer service – Purchased a chandelier and waited about 8 weeks for it only to discover it was in several hundred pieces for the customer to assemble, took hours and the instructions where a tiny diagram. Was very cheap nasty Chinese junk that broke before we could have it installed, customer service was unhelpful, told us we couldnt bring it back and there would… Read more

be no refund and we had to submit a claim, waited 2 weeks for a reply and repaired it at our own expense in the mean time. Would never visit or deal with this store again.

Had to jump through hoops to get money back – Bought a mirror but it wasn't right so I wanted to return it. Was told I only had a week to return it and that because of the shutdown, I needed to make an appointment to return it. Not sure why the appointment as it's a huge store, but then I was told I had to call the national number to arrange the return. After being on hold for more than… Read more

half an hour, was told I could return it but would need to call the local store to make an appointment. Which I did, after having a hissy fit. But then the real problems started because I'd paid on Paypal, so had to wait for a refund. After sending two messages, no refund. Eventually I had to escalate it to a claim and three weeks later, finally received a refund from Paypal. NEVER AGAIN.

The Worst Customer Service EVER! Will never shop here again and I’ll make damn sure my friends & family don’t either – Purchased the Trentham full bedroom suite. Was delivered to my daughters house while we waited to move house. Finally unpacked boxes and chest of drawers and one bedside table are missing handles. After paying the outrageous $90 delivery fee, I thought one phone call would solve the problem - it’s only 2 drawer handles right? WRONG!!!!! Can’t even… Read more

get through to the phone numbers provided . So I drove down there and was told by their sales staff that it wasn’t a problem, someone would drop them in my letterbox within 3 days. 5 days pass and still nothing . Lodged a complaint with their online form and got one phone call with no follow through. Cannot return calls to this number as you must leave a message , which I have done several times and big fat zero response. I will be showing up there with a screw driver and dismantling their floor stock whether they like it or not. Do not shop here! They are the worst place I have ever had the misfortune of dealing with and will give negative reviews wherever I can . Robina QLD store have totally USELESS staff! Buyer beware

EARLY SETTLER RUDE, ARROGANT STAFF – Rude staff. First called Logan. Put on hold for 5 minutes only to then be told she was busy helping a customer and I would have to call back. Thought I was a customer too but apparently not! Then called Robina. Again, rude staff member. Didn’t listen to what I was asking. Arrogant and extremely unfriendly. That’s okay. Simple fix. I’ll buy somewhere else! Show details

ROBINA STORE – We have previously shopped online but recently visited the store, again could not fault the service. Products are well displayed in store and on the website. No disappointments either way. Show details

What a find! – "Just yesterday I came across Early Settler when I was looking for a blue and white table lamp on line. When I discovered that you had a store nearby at Robina, I went and had a look. I came away with the blue and white table lamp I wanted, plus a buffet, and some blue and white ceramics and a white chandelier. I will be back to purchase some 'Cate' barstools which were so comfortable." Show details