Early Settler VIC, Hoppers Crossing

Following a significant purchase in store at Hoppers Crossing store (XING) paying deposit with an agreement to pay in full upon items arrival, I was extremely disappointed with follow up service from an unnamed male CSO on two occasions. An arbitrary delivery date had been set by XING store to enable delivery fee added to invoice. No further… Read more

contact until a phone call from a male CSO from XING store with a heavy European accent advising refusal of delivery due to no payment. I was spoken over, unable to explain the agreement, unable to negotiate alternate delivery date and left to end the phone call due to a circular fault blaming attitude for the CSO who seemed incapable of comprehending my limitations on a delivery date being a Wednesday. I attended the store spoke to a female CSO and booked for a Wednesday AM fortnight delivery enabling me to swap a shift at work to PM. Day of delivery I received a message advising a PM delivery. Due to NPH I called the XING store cancelling delivery and I spoke again with the male CSO with Eurpoean accent; he dismissed my situation, declined to listen to my concerns or help me work through concerns or offer any work around options. I was dismissed and told the issue is with me and it was my responsibility by purchasing the items to be available for delivery. The male refused to provide me with his name when I requested it telling me " I may or may not send you an email that may or may not have my name on it and I said my name when I answered the call I can't help if you did not hear it" I never received any communication from this male. I called head office who easily had a solution. I work in a service industry and was extremely disappointed at the approach of this male on two occasions. Due how he treated me I will never attend, or purchase form Early Settler Hoppers Crossing store again. If I could have cancelled the order I would have. The items are tainted by the experience. How disappointing.

I have purchased from this store once and after my experience there I will never shop at Early Settler ever again! One employee I dealt with was extremely rude from the minute I walked in and had no clue about their own products. I went in to purchase a particular item; I showed her a screenshot from their website; she told me I had to place a… Read more

special order for them and when I showed her the website showing stock available I got attitude from her and the whole “I don’t know, I don’t run the website” then walked off on me while I was talking. The product I was looking for was next to the counter! She then refused to serve me at the counter; all because I pressed her on the availability of their stock! Worst experience in a store I’ve ever encountered! I put in a complaint with their customer service and was told I’d get a call from their regional manager, still waiting….. months later. Customer service is clearly not important to them; they’ve proven it by not following up. You don’t deserve my money; I’ll go elsewhere!

Persistently Below Average Customer Service – I am a regular customer at Early Settler Hopper Crossing, Victoria. Twice I have had a horrendous experience with the women on the front/reception desk. They are two middle aged women who are usually there on weekdays, their customer service is pathetic. They have no etiquette or manners. They behave rudely and are extremely unhelpful. I have… Read more

their names as well, but I will refrain from writing those down, although the way they have treated deserves a proper apology from a regular customer.

Horrible customer service – The same crap that so many other people seem to have posted here. My partner and I ordered a side board and it was delivered damaged. Thats fine, we called the store and they said to get in touch with the online store. So we did. 1 week after we emailed we got a reply, its now been another 2 weeks without a reply to that email. I have called… Read more

them and twice they have said they will be getting into contact with me urgently and nothing has happened.

I am now going to be taking this to consumer affairs. And I beg anyone not to shop in any of their stores.

Absolute joke of service.

Great Customer Service – I have shopped in this Store many times and have always found it an enjoyable experience. All the staff have been very friendly helpful patient and knowledgeable. The range of stock is of good quality and choice is very impressive. Definately a Store that l will continue going back to. Show details

Happy on all fronts – The sales person was friendly, helpful and knowledgeable. Also the item I wanted was on display and in stock. And a bargain to boot! Will definitely be back! Happy on all fronts! Show details

Surprisingly amazed! – I was surprised at variety and quality of items, combined by prices. They had everything set up nicely. After looking at many furniture stores, this one caught my eye and I returned to buy some amazing items. Show details

Good service – "I always find what I need for my home at early settlers" i like this store service as every staff member is helpful and they mentioned us about the reward when we join their vip membership. Show details

A beautiful store with friendly staff to match – I am very happy with my rug purchase, although it was on sale the rug was still in very good condition and a helpful staff member helped me carry it to my car. Show details