Early Settler VIC, Mitcham

Blown away by customer service – I bought a desk and couldn’t put it together. A lovely fellow from the shop came to my house (free of charge) to put it together. It was such a kind and lovely thing to do. I was blown away by the customer service. They are really great people willing to go above and beyond to help. Show details ·  1

Excellent customer service and reasonably priced, good quality furniture! – Excellent customer service. Good quality products, reasonably priced. Sales person checked availability and printed out measurements so I could go home and double check. Sales discount on my items was also welcome. Show details

Lovely place – "I love Early Settler and have to exercise restraint when I enter the store because I find so much of the wares to be very appealing. I am happy that I was given the option of returning the light fitting in seven days if I didn't like it." Show details

no fuss – I had scoped out what I wanted days earlier. When it came time to buy I was in a hurry and I was dealt with swiftly and professionally. Don't really know why I shop around, I always seem to come back to Early Settler. Show details

Keeping this Customer Smiling – I've made a few purchases over the last couple of months from both Mitcham and Nunawading stores and have found both to be helpful, going beyond their duty. Not only did they help to find products that weren't in store, when they did locate them and organised them to be brought to my local store they helped with getting the products into my car… Read more

and again this was on both occasions. I'm very impressed with their service and highly recommend these stores both for their customer service, attention to detail and their on trend product range.

Poor Process for Ordering items not in stock – Earlysettler, the companies ordering process gives customers poor service. I ordered and paid for dining chairs and booked in a tentative date for delivery, I emailed to follow up and no reply. 5 days later I called the store to reconfirm delivery and they tell me it has been delayed (not the issue) and it is not the companies process to tell… Read more

customers of delays to delivery (this is the issue). I was told that I would just be called when the item arrived. Such a terrible process. I have bought items from earlysettler for years, just happens to be the first time I've bought something not yet in stock. Will give me pause in the future.

Customwer Satusfion Matters – Have purchased a dinning table and chairs as well as an outdoor setting, happy with the products and Kylie who made us feel welcome and will go back again.  Show details

Shopping experience at Mitcham store... wonderful! – Mitcham Store manager Robyn is sooo delightful, helpful and dedicated to helping find the perfect fit furniture. Loving my new Carlisle couches! Beautiful in the Linen fabric and so comfortable. My favourite store!  Show details

Helpful and friendly staff thank you – Went to ES at 4:45 on Friday afternoon pouring with rain 3little kids in toe the 2 staff where extremely helpful let me take my time as I got distracted by all the lovely stuff in there, they printed out information for me on a few other products I seen so I can check measurements and gave me a discount on my 8 fans I purchased. Then let me out… Read more ·  1

the back way to where my car was as it was pouring down...fantastic service couldn't recommend the service at Mitcham anymore will be back for more purchases.

Aileen – Very disappointed ordered the orchard oak extension table. 8 chairs and orchard oak medium sideboard order cost $2478. Paid a $720 deposit on the 19/5/2016. Back order so about a 6 week wait then a phone call to say further delay. Then we had a delivery date 22/8 then another phone call to say it wouldn't reach the docks till 28/8 so then 10 days… Read more

to clear. I said maybe I would just cancell the order and all of a sudden there is a Table in another store. Delivery set for AM on Tuesday 23 must be am as I work afternoon shift no worries waited all morning still no delivery so I rang the store which is mitcham. Lovely young man who bad timing I was really annoyed by then sorry for being rude but Robyn store manager who had promised the AM delivery was away. Then 24/8 a phone. Call from Robyn to say the alleged table is damaged funny how she would unpack the table before delivery. SorryRobyn but I think you lied from the start and you are full of it. Early settler your service is sadly lacking if I could give you less than one star I would.

Still waiting on my purchases and it's been 2 1/2 months – Ordered furniture on the 19 March still waiting errors in the original order not contacting us when the stock arrived  Show details

Never visit the same shop as long as it has the same store Maneger – The ealerster in Mitcham is been my worse shopping experience ever in my life, I paid deposit on a caugh in early April, when I called 6 weeks later to organise a time of deliver I was abused me over the phone by a very unprofessional store manger who sold my furniture,!!!!!  Show details

Good Customer service and even gave me an on the spot discount – I bought a small table ($79), they had to order in, they said it would arrive in a week, ES called me and left me a message to say that I could pick it up when I arrived in store. Very courteous salesperson. When I came in store I noticed a few other décor items, I had a different sales person who was very polite and even rounded down the sales… Read more

figure to the nearest dollar (total $70)

Low value items but such good customer service will make me consider ES for other sales.

[censored word removed] product but worst still [censored word removed] service ! – July ,ordered 10 seater dining table,six weeks delivery ,perfect ,needed for Christmas ,plenty of time!!!!!! Just before Christmas and our very special overseas guests arrive I finally get a response to my many phone call enquiries ,the table won't make it!!! What!!! But we had nearly 6 months for a six week order, I don't care about your… Read more

problems on the docks( I thought ,dumb , it was Australian made) anyway we were delivered a floor stock table for x-mas which was changed over to our fully paid for table in Febuary.yay. We haVe used the table twice since,but it looks like [censored word removed],totally faded on one side.

Trying to contact and get a response from place of purchase is an absolute nightmare,finally we did and "the guy" is on holidays ,you will have to wait!!!! [censored word removed], things are really slow, six months after first contact"the guy"came. Someone will contact you on Monday not I had to contact them! A very long story short the problem is not resolved,the product is faulty but they will not refund(just outside warranty but I feel the process was deliberately prolonged)they are happy to replace but admit there is nothing to replace it with(10 seater) but I can wait six weeks ( heard that before) and our new stock comes in...I'm sure there will be something I will like , meanwhile I should be thankful they are allowing us to use the table!!! ......what the!!!

Be warned.....do not buy from this company.

Faded

excellent – we have bought several things from early settler ie outdoor setting and dining table and each time was assembled with no problems . I would defiantly use them again .Some of the items be bought 2 or more years ago and also recently and all is still in great condition.very happy customers.  Show details