Early Settler VIC, Moorabbin

Great customer service – George at the Moorabin store is super helpful. Went out of his way to organize a delivery at a great price. Thanks again Show details ·  1

Brilliant Service from TK and Finn at Early Settler Moorabbin – I dropped into Early Settler to have one of my regular looks around as I love the store. In this instance I was delighted to find a bargain in the clearance area. However just as important, if not more so, was the fabulous service provided by TK and Finn which extended to TK taking the item to my car for me. Thank you so much and kind regards SR. Show details ·  1

Bad Sofa - No Guarantee – I purchased the Marsanne 3 x Seater Sofa from Early Settler roughly 12 months ago and it’s completely faulty. The seat cushioning has flattened to half the original size and it looks worn and torn well beyond its use. Followed up with customer service who said the filling for the sofa only has a 12 month warranty... What sort of sofa cushioning… Read more

only has a 12 month warranty? Anyway, despite their hesitation, I’ve followed up with Consumer Affairs Victoria who have told me I’m entitled to a replacement, repair or refund despite the filling being out of warranty. Really disappointed that I dropped $2k on this sofa and that I’m being treated like someone returning a loaf of bread at the supermarket. Have been a loyal customer for years. Will be following up and not backing down on my rights to own a sofa that lives beyond 12 months.

Disgusting quality and poor service – The goods I ordered were unsatisfactory and the service I received was same! The wardrobe that cost over $1,000 was severely damaged and I was told by the driver to glue it together. Show details

Great products and great service – Been buying from Early Settelr for years now. While there have been the occasional delays in delivery, my overall experience is overwhelmingly positive. Products are of high quality and are reasonably priced. My only complaint is that when we visit the store we end up buying more than we planned! Show details

Manager was excellent at the Moorabbin – Manager was excellent at the Moorabbin store with my elderly mother. Accomodated all her needs with the delivery date and the whole process.Thanks to Manager & her patience. The couch & chairs will be a welcome addition Show details

Great layout, helpful staff, love the product – Sales rep gave us a discount on 8 outdoor chairs. He put it in a quote. Unfortunately because we wanted to pay with zippay we had to call geelong store to do it over the phone. All early settlers would benefit having zippay/zipmoney. Product came assembled which is great.

Poor customer service – Ordered sofas in Aug for Nov delivery. Wrong colour sent ... 2nd set sent, once again wrong colour. Asked for money back $3288 and still waiting for this to happen on 27th Dec, sofas were picked up on 15th Dec 2018. communication and service has been shocking, never again.  Show details

Worst customer service – We had our dining table delivered this morning and was told assembly wasn’t included as it is a outdoor table. It clearly isn’t an outdoor table and if we were advised when we ordered the product we would have requested assembly- it is the Belmont cement dining table. When I called In to request if someone could be sent out to assemble it I was… Read more

told by [name removed] who was incredibly rude and un helpful that it’s pretty easy to assemble (80kg table) and that the person who sold us the table was a trainee and didn’t give us all the information. Not our issue..

This has made our move into our new home difficult as we don’t have a dining table.

Would not recommend this store to anyone even though there products might be gois service is terrible.

Great Service! – Ordered a print with the Narre Warren store (coming from Moorabbin) and then found out there would be a delay due to hiccup with pickup. Christine from the Moorabbin store went out of her way to make sure I would receive it fast, 2 weeks earlier than I would have if she hadn't helped me. She did this so willingly, it seems customer service comes natural to her!  Show details