Early Settler VIC, Springvale

Fabulous Selection – Was given great assistance making my selection with a staff member. in a professional & friendly manner. The quality of the furniture is superb, so very pleased with my choice.  Show details

Delayed Delivery – We have been waiting for our Clover Dining Table to be delivered since the 2nd of December. This item was purchased almost 12 weeks ago (24th of October 2019) and has still not been delivered to us. We are disappointed with the consistent delays and would have purchased a table elsewhere had we known it would take this long. Show details

Good quality, not too expansive!!! – "I visited at springvale store for just eye shopping but your items are fantastic and good quality but not too expensive. Most important thing is that the staffs were very kind and explained well. Show details

Everyone was really helpful there – Salespeople at Springvale were really helpful and patient with everything over a period of 12 months shopping at Early Settler and everything was pretty easy to find in the shop Show details

Amazing service at Early Settler – Everything was done well from the moment she (Monica) came up to speak to me to see if I needed any help, to when she finalised everything including the delivery and handed me my receipt.  Show details

Exactly my style! – My mom who lives overseas would love this shop and all the products. so on her next visit we would come together.  Show details

Love Love Love Early Settler – Early Settler is a favorite shop of mine. So many lovely things large or small to decorate any home. I always find the staff very friendly. They make a connection with you and you feel confident in going up to them and asking questions about things if you need to.  Show details

Early Seetler Springvale Store - They are Thieves - Avoid Them – They stole my goods - did not refund me my money. I have been to many of their stores and they are very good at customer service except the one at Springvale store in Melbourne. They are the worst people I have ever seen. I bought and paid for 3 items (1 of them a good bargain(a bar table) - last piece) and was asked for it to be delivered… Read more

together. 2 days before delivery date they call me and tell me they have lost my invoices and can't find the discounted item i had already purchased !!!

Obviously someone in store decided it was a good bargain and wanted to keep it for themselves. I was so angry specially since I had done some minor renovations to make space in my living area for the bar and time spent shopping around for it. I decided to cancel all of my order with them. after a week I got the money in my account and it was $70 lesser than what they have charged me for.

They response is it was credit card surcharge and they will not pay it back to me. I is shocking to see I have spent my precious time and effort, paid them, booked my delivery, they loose my furniture and I still have to pay $70 out of my own pocket. They are so unreasonable and rude over the phone and I am yet to receive a call from some "Manager" to explain to me why they can not return my money.

Do yourself a favor and avoid them completely. They are not worth a dime.

Customer Service - Honesty

Defective furniture, very frustrating experience – Ordered expensive table from Windsor store qld, table delivered badly cracked. Asked if it could be replaced immediately to be told 6 week wait for next shipping container from china. When told this was not acceptable salesman responded 'what do you want me to do about it,. Unbelievably bad attitude DO NOT BE SUCKED IN the reality is overpriced junk from china with ridiculous delivery times, Disgusting experience Expensive, bad service Show details