Delivery price doesn’t include good service – I have had two deliveries from the Warragul Early Settler store. Both times (2 different delivery men) have basically dumped a couch and the Chelsea pantry on my floor, wrapped up in cardboard like a mummies!! And they said they have NO time to help me unwrap it and set it up in the correct position. What did I pay $90.00 for each delivery for??? Both pieces of furniture were very heavy and took a long time to cut away the cardboard and plastic wrapping. I have no complaints about the furniture, just the crummy delivery service by young men who didn’t care. (I think the store out sources its delivery service, from what I was told in-store. The retail people are very nice and helpful). I have had to ask kind and strong neighbours to help me stand the furniture up and position it, FOR FREE!!!. Other local furniture stores I have bought from in Warragul have a much better in-store delivery service. It’s the worst I have had the displeasure to experience in this town. It’s also the most expensive furniture delivery service, not worth the $90.00. Where’s the customer service in delivery??????????????? Please improve it for future customers.
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Hi there, Thank you for taking the time to provide us with valuable feedback. We are very sorry this has been your experience and would love to discuss this further with you. We have sent you a private message and are looking forward to hearing from you.
Warm regards, Early Settler Customer Service