- Verified customer
Honesty is the most important thing, but you don't have.
Bought a car in Bne store with 2 keys, but one didn't work. Unfortunately I did not know before I paid. They tried to change battery but failed. Apparently this was technician‘s negligence, but they tried to explain this was not their fault, this dead key was like a complimentary(Come on! this is 2019 who will buy a car with only one key).No idea why they thought this key needed to be reprogrammed. They said they would arrange locksmith to do it, but I live in another city so I suggested that I found a car's manufacturer store in my city and go...t my key reprogrammed then sent them invoice. They said they would arrange it in my city and told me when and where the next week (staff asked his manager and replied me). After drove back, sent message to staff to push this as soon as possible because I needed back to work the following week and had a day-off in advance. BUT THEIR REPLY WAS NO, I SHOULD PAID EVERYTHING BY MYSELF AND THIS IS NOT THEIR FAULT. Beautiful JOB! 100% Ture. Forgive my bad English.
Lie about the vehicles they sell!! Arrogant manager . Don’t want to help you after they receive your money..
Took the car back to their service dept twice in a week,Sold me a car with the wrong battery even tho manager agreed to replace with a suitable battery before purchasing. Recently Found out car was listed for a couple of outstanding recalls with Mazda Australia even after they have ticked off no outstanding recalls on the servicing book. Today I rang up DOT and they only received transfer papers today and vehicle was purchased back on 12/12/19. Avoid EasyAuto 123 Canningvale. On a positive note the Edgewater branch were a lot more helpful the guys from the service and the manager there was a lot more helpful when it came to replacing the battery. I’m getting the vehicle checked over by another mechanic. Can’t trust this company..
Sold me a car that they advertised as AWD and turned out to be 2WD.
I purchased a vehicle that was advertised as an AWD model. When I inspected the vehicle I sought confirmation that it was in fact an AWD model and the salesman assured me that it was. He went as far as to call a technician from the workshop over who inspected the vehicle and confirmed it was the AWD model.
Six months down the track I started to suspect that it was the RWD model and was able to confirm that this was the case.
After going back to easyauto123 in Canning Vale they admitted that the vehicle was incorrectly sold to me on the basis ...of it being AWD but have so far refused to provide a refund or provide compensation that reflects the price difference between the model that I agreed to purchase and the one I actually received. Now I'm stuck with a car that I don't want and will have to take the matter to court to get the compensation for my loss. Don't make the same mistake I did. Avoid these guys like the plague!
Great until they get your money....and then nothing.
Was great until the finance went through. Upon driving out of the dealership I noticed that the two way radio wasn't working....was advertised with the CB in it. The sales guy said...yeah all good, let's fix it on Monday. To cut a long story short I brought the car in Joondalup but went 2 times to CanningVale to have it fixed and was dicked around for 2 weeks. Eventually told that Canning vale couldnt help and that I would have to go back to Joondalup. So I contacted Joondalup about 6 times, spoke to various people. It has now been about 8 weeks and still not a single person has called me back. A serious bunch of crooks. Very disappointed. I'm just pray I don't have any warranty issues.
Terrible from sales to service!
From the beginning this place was terrible. We found a car online listed by this dealership, we got there it was advertised incorrectly and was not what we were looking for.
After big disappointment we wandered their large showroom and found a suitable car. We signed paperwork and paid a deposit.
I called for the next 2 days trying to get hold of the finance manager left numerous messages and never received a call back. Finally we picked up our 2015 Holden Captiva. Unfortunately we have had it back twice due to warning lights continuously ap...
Good range of vehicles and good sales service
I purchased an i30 last Saturday. The prices of a range of used vehicles were very reasonable. Michael and the staff at Easyauto were helpful and easy to talk to. They ensured that the process of buying a used car was very straight forward. The car was ready to pickup within the time-frame they promised. They are also provide good after sales care and servicing. David
After many months of saving, 9 days ago my son purchased his first car, a Mitsubishi Triton 4x4 and is still waiting to take delivery. He has been told he will probably have to wait until Tuesday or Wednesday next week before he gets it without a reason why. Why does he have to wait 2weeks to take possession of a 2nd hand car?
Why do they need the car so long? What is happening to the car?
We were very happy with the sales staff but once he walked out the door after signing on the bottom line it has been nothing but poor to no response. Their website does not even provide ways to contact them other than by phone. Answered calls result in being told that they will call you back, which does not happen.
Very, very disappointing.
5 Stars to Kris. When we arrived on Saturday at EasyAuto123 Joondalup, my husband and I were greeted by Kris. He showed us around, arranged for 2 test drives and later let us browse some more. When we decided on a car, Shane crunched the numbers for us. The application for finance went through smoothly and on Monday we collected our car. We would definitely recommend EasyAuto123 to friends and relatives.
Great service and knowledge
I Went in to look for a car I was greeted by a young chap named Kris after having a browse around their showroom .
I liked a particular model of car and asked to go for test drive Kris ran me through the facts of the car etc after the test drive we then got back to the office and he kindly got me a coffee which was lovely .
Long story short I bought the car and its been flawless in every way , I would highly recommend if you are going in to a have a look at a car at the Joondalup centre ask for Kris 10/10 for service and knowledge its a nice sea change to go look at cars and your not pressured into buying the car like every other car shop Ive been to .
Thanks Kris and easy auto 123
Thankyou to Easy Auto 123 Joondalup
Went to easy auto Joondalup looking for advice
As my car battery kept going flat and wouldn’t start without a recharge.
The manager came out and I explained my dilemma.
The battery was tested and was fine , however I had a Navman in the car and was advised it could be that draining the battery.
I unplugged it and only used it when I need to and that solved the problem.
Thankyou to all for their assistance I am an aged pensioner and was worried I would be up for another battery at least or something major.
I will certainly recommend Easy auto to my friends and if ever I want another car I will look to purchase it from Easy Auto 123 Joondalup
Great Work Easyauto 123
I want to personally thank Sonny, James and the team at easyauto123 in Brooklyn for their outstanding service. I recently purchased a HSV GTS with extremely low kms. They assisted me to validate the kms as genuine and further allowed the vehicle to be taken to an independent garage for a couple of hours to be fully inspected. Their service in allowing me to be fully satisfied that the vehicle was genuine lead to finalisation of the sale. I am now the proud owner of a 2013 HSV GTS with 5000 kms on the clock and it looks and drives like a new car. Thank-you again Sonny, I will have no hesitation in recommending you and the team to any prospective buyers.
Thumbs up Melbourne branch
They say the best way to measure a car dealership is when there are problems. Mine involves a combination of fuzzy window tints, broken brake lights, forgotten screws and a slight inconsistency when it comes handling customer pricing negotiation for what is essentially a fixed price model.
Whilst they aren't the most responsive at times (assuming one with zero patience), with some slight persistence, common sense and enough time allocated for follow-ups, I can honestly say the Melbourne folks have come good on their every word and commitment.
Wonderful experience and very refreshing purchasing a vehicle from a dealer.
I had an amazing experience at easyauto123. JAI was very helpful and very understanding of my situation, he went out of his way to make sure everything worked out for me! The purchase was smooth and all my questions were answered without any hesitations. I will go back for future purchases and would recommend easyauto123 to friends and family.
EXCELLENT SERICE! AWESOME EXPERIENCE!
James at the service department and Jason in sales are amazing guys who go that extra mile to keep their customers happy and I would strongly recommend to anyone for their excellent service provided in purchasing a car at EASY AUTO 123, Canning vale.
As I left work I realised my tyre was flat. Having to finish moving house that night I was very short for time. I pulled in to EasyAuto123 in Edgewater (Joondalup Dr) at 4:58pm and asked the very helpful Brogan if someone could help. The mechanics had finished at 4:30pm but Arran was still on site and came out to put my spare tyre on. No charge for the service which was unexpected (thanks Steve). The next day I went back to sort out a new tyre and give Arran a few beers to say thanks for staying back. I would highly recommend their service. Thanks again, Belinda :-)
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Questions & Answers
I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.
Not sure but I have just had to take my Jeep Grand Cherokee overland back to the canning vale one because the transmission is clunking after only 1 day of having it, thats apparently covered by the basic one, I also had to purchased the 2.4k presidian warranty. So much for them making sure the car is mechanically sound prior to sale.
What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)
I am dealing with seven hill at the moment.. the communications are horrendous next to none.my brother is a car dealer in qld and cant believe the lack of communication and how long it has taken for them to get finance through. He has told me it shouldnt take more than 4 days its been 8 days and counting what is going on?
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