⭐ 1 star Very disappointed with our experience at easyauto123. Our salesperson, Hady, told us the vehicle sanitisation fee was compulsory. When he sent through the contract, it was listed as an aftermarket fee. I called to question it, and he insisted he had already explained it was a compulsory dealership fee. When I contacted the dealership… Read more
the following day, I found out it was optional.
I went into the dealership to speak with a manager and complete the purchase without the fee. When I explained that Hady had misled us, the manager’s response was, “Well, you know the car will come dirty then, right?” There was no acknowledgement of the incorrect information or an apology.
I was then told to wait while someone brought out the revised contract. That took another half an hour.
We were paying cash, yet they also tried to steer us towards finance. The whole experience felt focused on upselling rather than being upfront with customers.
An optional fee should never be presented as compulsory. The way management handled our complaint only made the experience worse.
Had a local dealership offer $57,000 to purchase my 2020 Nissan patrol, called easyauto123 to see what they would purchase it for and their offer was $37,000. When I told them I had a local offer that was $20,000 more then theirs they scoffed and hung up on me.
Saw a car advertised by easyauto123 at Hendra Qld. Called them, they suggested an appointment following day and sent a text with their details. I showed up, was directed to wait. Half an hour I waited, no-one approached me. I sent a text back to the person who texted me, what's happening? No reply. Waited another six or seven minutes and gave up.… Read more
Went home. Have not been contacted by them to ask what happened etc.
If this is how they treat people who want to buy a car, imagine what their after sales service must be like.
Based on my experience I would never buy from them.
Reviews with attachments
My experience was terrible at Easy Auto 123 Hendra. The set up is amazing atleast 30 young Sales people standing at the front door, none on the floor... but I'm not that sure anyone knew how to sell a car or wanted to sell a car. I drove 150kms to 'purchase' the car I had placed on reserve - not told the back panel was damaged. I knew it had a… Read more
scratch or possible dent but the whole panel was damaged and not secured. He proceeded to argue with me, kept walking away saying he was busy. He asked me three times that I should take out finance not pay cash. He argued with me about paying cash. Didn't buy it obviously. When I asked to see the second car I was interested in I had to hunt down my assigned car sales person. Then he said a Manager is driving the car. It turns up dirty inside and out. I viewed others that were not clean inside and out. Then I called the following day and supposedly spoke to a manager who also argued about the back panel said he would send me something I needed for the other car and never did. Total stupidity really - the car they are driving around is still covered under a Mitsubushi 10year warranty within 500km of servicing.
They didn't know anything about their vehicles and their excuse was they apparently sell 300 cars a week. Best wishes. I was purchasing two cars.
I have a really funny video but couldn't upload
Bought the Premium Extended Warranty when we purchased our car from Easyauto123 Hendra 5 years ago. As fate would have it, we needed to submit a claim in the 5th year of that policy with 6 months remaining. Honestly, I had to provide 5 years of proper documentation and it was a bit of work on my part to do so, but I did so and the claim was… Read more
accepted and paid in full. For anyone considering buying the extended warranty when purchasing a vehicle from easyauto123, consider your options and chose the premium warranty—you just might need it in the end. Apart from the warranty, the car we purchased from the Hendra shop has been an excellent vehicle and we will definitely consider buying from them again. Special thanks to Joe, the current Sales Manager and the original sales person who sold us our car
These guys were a pleasure, and provide aa hassle free experience Anyone wanting a car should visit as they take all apprehensions out of buying a car Brodie, Lydia and Jean— all great !
We purchased a car for our daughter and after 3 days found it had a problem with the air conditioner, we took it into a local Renault dealer and Easy Auto payed for everything, and it wasn’t cheap. Great to deal with, lovely people, going back to find another car for my son In law Show details
easyauto123 Hendra, Brisbane. Avoid: Major mechanical failure after 6km. Dealer refused to help and refund deposit. I had a deeply concerning experience with Easyauto123. When I picked up the vehicle, and after driving only 6km, it suffered a major mechanical failure (throttle sensor) in the middle of a high-speed Toll Road. It was a dangerous… Read more
situation that left me stranded for 3 hours.
When I called for help, the dealership refused to assist with the recovery of the faulty vehicle, forcing me to arrange my own towing back to them.
Under the Australian Consumer Law (ACL), a car breaking down within minutes of purchase is a 'Major Failure.' Despite this, the dealer is refusing to provide a full refund of my $500 deposit. They are attempting to misclassify a mechanical rejection as a 'change of mind' return to justify keeping my money for window tinting costs.
Not only did the car fail immediately, but the dealership is now practicing what I consider unjust enrichment. They have the car back in their stock—complete with the window tinting I paid for—yet they are still refusing to refund my $500. They will profit twice: once from my deposit and again when they resell the car with the tinting I funded.
It is unconscionable to hide behind a '7-day policy' to deny a refund for a major mechanical failure that occurred within 6km. In my experience, their '7-day guarantee' is being applied in a way that attempts to override my statutory rights under the Australian Consumer Law.
Prospective buyers should be aware that the dealership may try to use store policies to deny full refunds even in cases of major mechanical failure.
They have also refused to compensate me for the consequential losses caused by their faulty product, including emergency accommodation, return travel, and lost wages.
If you value your safety and your consumer rights, I strongly recommend looking elsewhere. I have been forced to lodge formal disputes with the Office of Fair Trading, AFCA, QLD/National Ombudsman and ACCC to recover my funds.
Great experience with Easy Auto 123! Lydia and Mihriam were fantastic! friendly, helpful, and easy to deal with. Very happy with my new car and the service. Highly recommended! ;) Show details
I had a great experience purchasing my Mercedes-Benz from Easy Auto. Frank and Soniya from Melbourne branch,were extremely helpful, patient, and supportive from start to finish. They explained everything clearly and made the whole process smooth and stress-free. I truly appreciate their dedication and professionalism. Highly recommended!
I’ve purchased a few cars from easyauto123 Mile End South over the years, and I’ve always had great experiences with them — but my most recent purchase really reminded me why I keep coming back. From the moment I first walked in, the team was friendly, professional and genuinely committed to helping me find the right car for my needs. An… Read more
unexpected situation came up after my purchase, and what really stood out was how the team — especially Matt — handled everything. His communication, patience and support were outstanding. He kept me informed throughout the whole process and made sure things were resolved smoothly and fairly.
It’s rare these days to find a dealership that truly stands behind their customers, but my experience showed me that this team takes integrity and customer care seriously. I’m now driving a car I feel confident and happy with, and I’m genuinely grateful for the way they looked after me from start to finish.
I highly recommend easyauto123 Mile End South to anyone looking for quality vehicles backed by a team that goes the extra mile. Thank you again to Matt and the whole team — your professionalism made all the difference.
Latest follow-ups
- +1
I purchased a 2023 BYD Atto 3 with only 114 km on the odometer because it was used as a display vehicle. Unfortunately, the experience after delivery has been disappointing. Despite being advertised as a thoroughly inspected and "quality verified"… Read more
vehicle, I discovered multiple issues immediately after taking delivery. The vehicle had an extremely old software version installed, the software upgrade screen was unresponsive, the BYD app could not be activated, the navigation maps were outdated, and, most importantly, the entire audio system was non-functional. There was no sound from the radio, Bluetooth, Apple CarPlay, indicator clicks, parking sensors or warning chimes.
I also found that there was no option to set a charging limit, the rain-sensing wipers did not appear to work correctly, and the owner's manual and service documentation were not provided at delivery.
To be fair, once I persisted with the issue, the dealership eventually arranged a booking with BYD for inspection. However, for a vehicle sold as thoroughly inspected and ready for delivery, I should not have had to spend my first few days of ownership troubleshooting faults, sending emails and organising warranty investigations.
I hope the issues are resolved by BYD, but the delivery experience did not match the confidence and peace of mind that was promised during the sales process.
Follow-up · They took the vehicle in and the BYD service center kept it for two weeks. Mr Ratha Hang was very helpful. He listened to my concerns and acted on them and provided updates from time to time. They updated software, resolved audio issues and conducted missed scheduled services. The app has been activated and working fine. Well done Ratha and his team!
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Raphael Honeyben refused to provide me with a written dealer quote for a car, he advised I had to pay a DEPOSIT FIRST. Putting the horse before the cart. If purchasing this car for an organisation a quote and contract is always required first before any payment is made. Show details
Follow-up · He said he would not give me a written dealer quote without a deposit first, I paid no deposit and bought elsewhere. Plus he wanted to charge an admin fee on top of the carsales advertised price.
I bought a Toyota kluger 2019 from this place. After getting home just realised that radio has no signal. After contacting these people they said you should have tested when you inspected the car. Seriously?? Who would expect faulty radio system in… Read more
5 years old car and especially when you buy from dealer. Most of the staff doesn’t seem any helpful there. Especially Julian who never showed interest in his service. Also During the test drive I noticed a Chip on windscreen. They said it will be fixed before delivery. Obviously on delivery they said it has been fixed but when I went to another glass repair company they said it was never been fixed. We normally expect that buying from dealer is a bit of peace of mind but that’s not the case here. I will never recommend anyone to go there. Some other customers might have good experience but in my scenario easy auto turned into most difficult auto..
Follow-up · They didn’t bother to fix windscreen and radio they said it’s not part of roadworthy so nothing has been done.
Positive reviews
We suddenly found ourselves without a car. One of is disabled. The first solution was to look at the Brisbane market and navigate the google displays to identify and select a replacement car. We were fortunate to find our solution at Easyauto123 Hendra If you need a newer vehicle, call in to Hendra and ask for Dakotah Perfect service, answered every query and spent 2 days assisting us Remember ask for Dakotah Quinlans Show details
Fantastic experience! Thank you to Afridy and Matthew who looked after us while buying my son's first car! I highly recommend a visit, you won't be disappointed! Show details
My daughter needed a reliable car, so we purchased a pre‑loved MG3 from Easyauto123 Mile End. Our salesman, Brad Teng, was extremely helpful and made the whole process simple and stress‑free. After taking delivery, we noticed a couple of concerns with the vehicle. I raised them with Matt Kadow (GM), who was very understanding and immediately… Read more
offered to have everything rectified. He referred us to Alice Bearman in the service department, who was professional, prompt, and took care of the issues straight away.
Thanks to the team, my daughter is now driving a car I’m confident and happy with. Thank you, Easyauto123 — great service all round.
Negative reviews
Contacted easyauto123 Balcatta in WA about a car for my son's Birthday potential present. Was told it is OK to come in and take it to a mechanic for a check in. Organized a local mechanic for a check in. Staff was OK, all shaking hands, however could not answer question about the car being priced just under 10K, looking good and all, excuse was… Read more
that they were having staff issues and no one knows what is going on, they don't know how long the car was there or why it was priced so low. Drove off to take the car for a check to a local mechanic, only to be landed with an emergency message after 20 min of driving that engine is overheating, pull over immediately, it was very shocking, as it was a busy road, I thought I would explode and that no one had a duty of care and I am 80 years of age been so duped by easyauto123 staff Balcatta Perth WA telling me that the car was checked, for safety on the road, but it is up to me to do further checks, and that is perfectly fine if I take it to a local mechanic. Was so happy, thinking awesome, only find myself stranded on Whitfords Ave, when the emergency sign came up that the engine is overheating with a strange noise pull over immediately. I am truly uncomfortable to think that I would have bought this car for my son's 19th Birthday and put his life in danger. I may be 80 and my life may worth nothing to people at easyauto123 Balcatta Perth WA, that is not a good business ethic for any customer though and never will be, but my son's life is worth everything. I am very pleased that God looked after me and that I am still alive. I would never consider or recommend easyauto123 to anyone. Happy to be alive, after all I have many years left in me as well as my beautiful family of four young children. My son's Birthday is on Wednesday. Thank goodness and thank God he is not going to be in danger.
Brought a 2025 Subaru outback Nice car but found out it has. No service history and no owner manual And found a sticker that it had damaged repair don and. Non was reported to me Trying to get answers but upp to now no response very disappointed Would not recommend to buy a car there After sales service is non existing
Salesperson claimed they are part of the BYD organisation - they aren’t. All tyres were well below recommended pressures, windscreen had greasy fingerprints on the inside. 8 legacy Bluetooth connections, someone else’s home and work address, personal info all over, missing dust covers, and I had to extract the car from their cramped yard myself.… Read more
They misquoted the Consumer protection Act (Joondalup) and tried to force me to sign a contract of $0 for a car I’d already paid for and that had banked. Untrustworthy and misleading conduct clearly on display. Also condescending and untruthful.
Recent reviews
We bought a Mazda BT 50 was more in the workshop than on the road we only did a few hundred kilometres.Was not disclosed on the motor replacement. then had trouble selecting gears as transmission was giving up and they had serviced the car. So I’m not impressed with the service mechanics they employ. possibly not qualified to save money. they… Read more
wanted me to return vehicle to be repaired again so we cut our losses and sold the UTE. lost money but it was worth it to close the chapter on this company. no customer satisfaction and we would never look at a car from this company ever again had a very very bad experience dealing with this company
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Easyauto123 sold me a vehicle at drive away price but then failed to pay the transfer fees and stamp duty. Didnt discover that the $1200 was outstanding for 9 months and having hassles getting them to pay it so it can be put into my name. I dont appear to own it just paying the loan for it and driving it Car wasnt even detailed but got charged for it too. Pursuing them for it atm. Show details
Have your car inspected INDEPENDENTLY when buying from these guys. ALWAYS. Two significant issues that required fix/replacement noticed immediately after picking the vehicle up. I have since had the two issues diagnosed and diligently paid for the work for repairs. They think that paying before their "approval" means they can abscond from their… Read more
stat warranty obligations. Straight to consumer affairs for resolution! They will end up paying for it and it will be added to their seller record... Instead of meeting somewhere fair and paying FAIRLY for a positive outcome. Car was close to $70k bought.
Stay away! Dodgy, dodgy, dodgy!
happy with car , however handover only 1 key , car 20 months old , been a month promised a key , not once a phonecall back through 4 personal including gm on numerous ocassion , wouldnt buy again
I had a very disappointing experience dealing with this dealership during the purchase of a vehicle through a novated lease with Maxxia. On 2 June, Maxxia sent through all required paperwork along with a request for the invoice. The dealership confirmed receipt of this at the time but then stalled the process. Then, when Maxxia followed up, the… Read more
dealership denied ever receiving the documentation. It was then resent to the same email address, and it was somehow received without issue the second time.
Despite this, and despite Maxxia confirming in writing that they were now actively organising finance for the vehicle, the dealership went on to sell the car to another buyer without any notification or opportunity for me to proceed.
There was a clear lack of communication, consistency, and professionalism throughout the entire process.
This experience caused significant inconvenience and frustration and reflects very poorly on how the dealership manages sales processes and communication with customers and third parties.
I would not recommend this dealership based on my experience.
In contrast, Paradise Mazda could not have been easier to deal with - straight forward from start to finish - do yourself a favour and skip easyAuto and go with a reputable dealership!!
My experience with EasyAuto123 Hendra (QLD) by was overwhelmingly NEGATIVE and I would discourage any prospective buyer from considering a purchase from this dealership even as a mental exercise, - please read on, the story is a wild one. As many of potential buyers, I discovered a true bargain listed 'well below the average price' on CarSales,… Read more
it was a Mazda 6 MY23. Promptly attended the dealer 'showroom', inspected the car, and paid the car in full by the COB on the day, including the unlisted dealer processing fee, which was tucked under the drive-away purchase price. On the day of inspection the vehicle appeared to be in near-mint condition and even carrying a genuine 2-year OEM manufacturing warranty. There was a yellow dealer-applied QR sticker attached to the lower driver’s side of the windscreen on the vehicle, and having no ill intentions I photographed the vehicle with the sticker attached in its position, keeping it as a sort of a car mugshot, just in case...
A few days later I attended car collection at the dealer. A valet delivered a car to the pick-up zone, the car washed and shiny and with the QR-sticker.... removed. BUT beneath the area where the actual sticker was placed a few days earlier was a large (approx. 40 mm) bullseye cratered impact defect located in the lower driver's primary vision area of the windscreen. If one to even lightly press on it, it may surely collapse revealing a poke-through hole in glass.
I rejected delivery immediately, never even turned an ignition on and, returned the keys to the reception, the reception initially hesitated taking the keys back, but I insisted, and they scornfully took the keys back. The valet admitted the dealership have covered the defect: "Yeah... So what? It's not a big deal". The dealer tried to force the sale: "You know - there is no cooling off now. You own it. Take it. It is alright. Drive away.", - all in full awareness that the defect had been intentionally concealed at the time of vehicle inspection.
Then, there were the dealer's cat-and-mouse games: EasyAuto123 proposed to clear the car, internally, for QLD roadworthiness (RWC) "Nahh, she'll be alright. Trust us. We have mechanics. They know what is right - you don't. Our mechanics have cleared the car. She is alright. You can drive it like this." Then, they tried to back off offering a non-OEM repair option for the windscreen, without the Mazda OEM DAS system calibration and all other tech options, mind you - this is on the car that is still under the OEM manufacturer's warranty. Naturally, these offers were politely declined. Notably, the OEM windscreen on that Mazda is/was around $6.5k with warranty and installation.
Then, and here is the bewildering part, - EasyAuto123 decided to retain BOTH the vehicle and, the full fee paid for the vehicle and.... seized all communications. Silence. No moneys paid for the car (~28k). No car.
Naturally, a dispute followed with formal complaints lodged with the ACCC (REF4739273), the Queensland Office of Fair Trading (current case against Easy Auto 123 Pty Ltd - ABN 49 184 136 314), with the case referred to the Queensland Magistrates Court in May 2026, the latter step assisted by a consumer-protection private law firm. This is how far that purchase brought us to.
After significant effort, back-and-forth legal correspondence and escalation EasyAuto123 ultimately refunded the full purchase amount. No apology was offered from the individuals involved in the tampered sale, nor the dealer operator representing EasyAuto123 Hendra.
The EasyAuto123 business model, as evidenced by my purchase experience, is based on lies, deceit, financial coercion, and product misrepresentation - which is the textbook definition of FRAUD.
BEWARE , these lying dogs, mainly [Name Removed] the little snake, nice as pie when looking to buy vehicle, daughter decided to, pushed her hard to buy the #`1095 premium warranty, yeah nonsense, the scum cover only up to 2k, this car not even making it to its first service since buying it from this maggot; oh u get no loan car from the… Read more
dealer they make u go to, u have to pay for that and hope they reimburse u, which they don't do anything they say. the gearbox apparently needs replacing quoted 14k for new 7k used ...... NOT COVERED BY EXTRA WARRANTY >>>> DEALER THAT THEY FORCE U TO GO TO THEN CHARGE OVEWR $200 if u take it and get another opinion cause it seems the a rort and [Name Removed] is just a slijmy little snake, suppose to be a manager and hes just one of those people ya wanna head but, absolutely no help no care and is a lying sack of horse waste
One salesman stood out. Booked in with one and he was no where to be found. Mick from Liverpool MIA. The only saving grace was Patrick. Best part of the experience. Very nice guy and seemed very genuine. We bought our car from Patrick. He did all the work with us. Then Mick comes back into the picture and we collect our car after a few phone calls… Read more
pestering us to suite his schedule. The car is filthy on the outside and empty of fuel. All Mick from Liverpool could do is make excuses for it happening. He said they were busy with other customers. Sorry to spend $38k and cause an inconvenience.
We couldn’t even get home before having to put fuel in it and we live in the CBD.
You suck Mick
Paid $33000 for a car from EasyAuto 123 Liverpool. Have easily spent another $30000 trying to get it on the road since. It's still sitting in the shed because of issues, and I have run out of money trying to fix it. These people are criminals and the owners (Eagers) are not interested in helping, they won't even talk to you. Fair Trading seem bluffed by them also because they are the largest Motor Trader in Australia. Show details
Stop Press. Three minutes to six this evening, a call from Easyauto123, 'What happened? Please come back.'
Ha!