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I went to easyauto Brooklyn to look at a car. I arranged to meet Michael. He met me and gave me a brief summary of the car and then gave me some time to look over this car and other cars in the lot. There was no pressure and I eventually found a car that suited my needs. I went home and decided to ring Michael on Sunday to organize a test drive on Monday. He was quite helpful on his day off and assisted with the paper work on Monday. At no time did I feel under pressure to buy the car or any other product offered to me and I picked up my new car the following Friday.
Not recommend them at all but elsewhere
I bought a falcon ute they said the car comes with full service history but when I paid the money and collect the car there was no manual and log book in the car when I called them back and asked them for the log book they said it doesn’t have a log book and we didn’t said it comes with full service history and return cailm policy is not fair at all they won’t give you the deposit back
Strongly recommending this service.
I have never been looked before this amazingly before. All day looked after the same person. Always available towards my request. Highly recommend if anyone looking after a good service/business. Thank you Easy Auto 123
The reviewer stated that an incentive was offered for this review
THE BEST CUSTOMER SERVICE IVE HAD IN A LONG TIME
I took delivery of my 2018 ford ranger from Easyauto123 in joondalup on Tuesday and could'nt be happier with my new ute and the extremely professional service from Quentin and Chloe. everything sorted with no delays and excellent communication. was a real pleasure buying through them and wont hesitate to buy again from the joondalup dealership
Happy with purchase
I bought a Hyundai Getz 2009 on April 28 and was happy with the functionality of the car and service of Pardeep. I would recommend easyauto123 Mile End.
Excellent service and Friendly
Recently bought used car from Easyauto123 in Mile End, Adelaide. Pardeep who was the sales person was very friendly and helped me in getting the car with the best price. I would recommend to anyone who is looking for a car with value for money to visit Easyauto123 in Mile End.
Mazda 2 purchase
We recently purchase a Mazda 2 for our daughter and the service we received from Pradeep was exceptional. Such an easy process for us and great value for money. Highly recommend. If ever looking for car, would recommend you go visit here as first preference
Great range of cars, great service and a great purchase
We came across easyauto123 through Carsales.com. We were served by Ron Sturtzel who gave us very informed, friendly, helpful and efficient service. He had a very good knowledge of the cars we wanted to see but more importantly for us we did not experience some of the "hard sell" pressure that we have encountered at other dealerships. It was a surprisingly pleasant experience, and yes, we did find the exact car we were looking for at a good price
Bad After Sales Support
Very bad after sales support ... as long as they got their sale they don’t care anymore. Multiple emails sent with no reply
Full of lies, stay away & do not trust them
Bought a car from canningvale W.A, they offered me a loan with a better interest rate. I asked if there were any other fees and charges associated with the loan, and they said no. I trusted them and signed up and when I got the contract there was a $1400 fee on top of my loan. so overall I am paying more than my bank. I called them to enquire all they had to say that I signed up the contract so it's my fault. ("Chris" the manager and "Keith" the loan guy, worst people to deal with)
They even sold me the same car by saying there is a 1-year f...actory warranty left. but there was none which I was got to know when I received the warranty documents. When I mentioned the warranty they said we can give you an extra 1-year warranty on top. They just changed the warranty date by hand on the contract. I hope this will still be valid. Overall, I would not recommend them to anyone. and especially if you want a loan go to the bank. Their interest rate may be tempting but make sure you check all fees on the contract and do not trust their words. As they are the biggest liar.
Bought some tyres through tyresales and booked the Joondalup WA location to have them fitted as their website advised they can do a 4 wheel alignment which I required as the last set wore on the inside rear so the camber is out. I reconfirmed when booking it in and they advised as long as they can be adjusted, they can as not all cars can. I said yep, my mechanic advised so. When I go to pick it up, they advised they couldn't do it as my Honda Accord has a manual adjustment and they don't have the right tool to adjust it. Very peeved as I now h...ave to go elsewhere and am inconvenienced greatly- they knew the make and model of my car as it was provided when I chose them and booked it so if they couldn't do it, then they should have known up front and advised me so! To make matters worse, they tried to make out that it wasn't their fault for not knowing it required a manual adjustment!!!
Forgot the transfer, forgot the rego
In Melbourne, they gave me a paper said it’s your rego when we handed over the car, after I back the home, I found that paper is not my rego it’s other car’s RWC.......
Second morning, I rushed to their office, everything is clear now, they didn’t transfer the car to my name and rego as well.........no apologies, I just wondered if I was caught by police because of this, what would happen
Unacceptable customer service
Salespeople treat customers badly. I was surprised by the tone and behaviour of the guy who reluctantly showed me the car I was after. And more to my surprise, car had dents, and other defects which were not mentioned in the ad. When I asked if there are any other issues, the guy just said 'no idea'!!!
The customer service is seriously rude.
Abhorrent Customer Service
I'm not one to post negative reviews usually, but I'm taking the time to write this review to educate others based on my recent experience with Easyauto123 in Brooklyn. I had recently purchased a 2010 Mazda 2 for my wife which was supposedly one of their "quality verified vehicles" ( take that title with a big pinch of salt) . Immediately upon taking custody of the car we noticed how poor and substandard the cleaning job was and this was a sign of things to come.
1) From cobwebs around door mirrors and in the engine bay, to stains on the roof ...liner and seats (which I had to then clean up myself) it was evident that not a lot of care had been taken prior to delivering the vehicle to us. I have purchased a few second hand vehicles before, and the standard of car and detailing on this vehicle was the worst I've received so far. 2) Secondly we also noticed that the drivers side audio speaker was blown out which was another wonderful surprise for us. How does a "Quality verified" vehicle come with blown up speakers? 3) THIRD and worst of all, we were supplied a broken key on purchase of the vehicle. This for me was by far the most egregious and disappointing aspect, as I had been told on numerous occasions prior to purchasing the vehicle that a new key was already ordered and on its way. On the day when I went to pick up the vehicle, the same broken key was provided and I was stunned at how blatantly I had been lied to. In hindsight I should have walked away there and then and saved myself a lot of headache. I have been patient and called Easyauto123 numerous times to follow up on the replacement key which was promised to me prior to sale (and noted on the purchase agreement for the vehicle) , but it's been a nightmare to get anyone to call us back or take any form of accountability. The stories have changed so many times:- " We'll have someone come to your home by Thursday with the new key", Or "Our delivery coordinator is on top of it" , Or "We ordered it from the company and will post it soon"..... I've heard all manner of excuses from them so far. It's been more than a week since I purchased this vehicle, and I still do not know when I can expect to have a replacement key. I'm not asking for much here, just for this company to honor their word, but it seems to me that Easyauto123 are just stalling. To prospective buyers, based on my experiences, the lessons I have learnt from dealing with this company are:-
Brought my Nav 4x4 1st loan 1st dealership In Joondalup 6 weeks ago iit went cactus drove a country mile to get there from Forrestfield to Edgewater. Took possession and the finance chick kymberly was the person who took me to my vehicle. 1.Its 8pm fuel light on so no fuel to get me home.
2. Get home to see that inside canopy not detailed spider webs all across roof leaves all through. 3. Drivers door doesnt close properly.
4. Asked to have dent in tailgate fixed only partically pulled out.
5.Drivers door lock jams.
6.Now having to replace co...
Collection of Subaru Forester
After confirming with a staff member previously that the above vehicle would be ready and available, we arrived to find that this was not the case. This was annoying as we had made a long journey to collect the vehicle, and in fact were told that the vehicle might not even be ready by the end of the day. However, to everyone's credit at the Brooklyn dealership, the `loose items' were attended to and we were on our way only some 30 minutes after we had anticipated. The `hiccup' had been caused but a seemingly communication break down, which happens everywhere from time to time. We are in no way critical of the friendly staff.
Easy as auto
Very happy with Jason and the rest of the team at canning Vale! Made the car buying experience so easy and pleasant. In fact, could not have been any easier. If you're reading this, shop here for your next car, huge warehouse with plenty of choice, and they will go above and beyond to give you good money for your trade in
Poor Customer Service
We bought a car from the Brooklyn office in Victoria. After choosing a car it took the staff 2.5 hours to sort the car and paperwork. Lots of staff but none of them doing anything. 6 months after the purchase we booked in for our free service. The booking manager was useless and didn't send us any details or confirm the booking. After re-booking us in a month later...he told us the wrong time and never answered his phone or emails. Unapologetic and unhelpful staff!
The car i bought should not sold with out fixing it first paid $7.500
sold me HONDA CRV with gear box problem now been told to pay the hole gear box replaced will cost $$$
Don't buy cars from them or you will regret
I had a very poor experience with my purchase of a Toyota Prado at the Easyauto123 Joondalup (WA) store.
Dishonest to the condition of the car I purchased by promising me many times there were no mechanical conditions required attention without verification. Moreover, he was impatient and complained I was wasting his time when I made further questions about the car and wanted to do more inspection on it.
Finance team (Kymberly):
I believe their main role has been changed to selling warranty products. I was not advised p...
Questions & Answers
I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.
Not sure but I have just had to take my Jeep Grand Cherokee overland back to the canning vale one because the transmission is clunking after only 1 day of having it, thats apparently covered by the basic one, I also had to purchased the 2.4k presidian warranty. So much for them making sure the car is mechanically sound prior to sale.
What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)
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