Thankyou to Easy Auto 123 Joondalup
Went to easy auto Joondalup looking for advice
As my car battery kept going flat and wouldn’t start without a recharge.
The manager came out and I explained my dilemma.
The battery was tested and was fine , however I had a Navman in the car and was advised it could be that draining the battery.
I unplugged it and only used it when I need to and that solved the problem.
Thankyou to all for their assistance I am an aged pensioner and was worried I would be up for another battery at least or something major.
I will certainly recommend Easy auto to my friends and if ever I want another car I will look to purchase it from Easy Auto 123 Joondalup
Great Work Easyauto 123
I want to personally thank Sonny, James and the team at easyauto123 in Brooklyn for their outstanding service. I recently purchased a HSV GTS with extremely low kms. They assisted me to validate the kms as genuine and further allowed the vehicle to be taken to an independent garage for a couple of hours to be fully inspected. Their service in allowing me to be fully satisfied that the vehicle was genuine lead to finalisation of the sale. I am now the proud owner of a 2013 HSV GTS with 5000 kms on the clock and it looks and drives like a new car. Thank-you again Sonny, I will have no hesitation in recommending you and the team to any prospective buyers.
Thumbs up Melbourne branch
They say the best way to measure a car dealership is when there are problems. Mine involves a combination of fuzzy window tints, broken brake lights, forgotten screws and a slight inconsistency when it comes handling customer pricing negotiation for what is essentially a fixed price model.
Whilst they aren't the most responsive at times (assuming one with zero patience), with some slight persistence, common sense and enough time allocated for follow-ups, I can honestly say the Melbourne folks have come good on their every word and commitment.
Wonderful experience and very refreshing purchasing a vehicle from a dealer.
I had an amazing experience at easyauto123. JAI was very helpful and very understanding of my situation, he went out of his way to make sure everything worked out for me! The purchase was smooth and all my questions were answered without any hesitations. I will go back for future purchases and would recommend easyauto123 to friends and family.
EXCELLENT SERICE! AWESOME EXPERIENCE!
James at the service department and Jason in sales are amazing guys who go that extra mile to keep their customers happy and I would strongly recommend to anyone for their excellent service provided in purchasing a car at EASY AUTO 123, Canning vale.
As I left work I realised my tyre was flat. Having to finish moving house that night I was very short for time. I pulled in to EasyAuto123 in Edgewater (Joondalup Dr) at 4:58pm and asked the very helpful Brogan if someone could help. The mechanics had finished at 4:30pm but Arran was still on site and came out to put my spare tyre on. No charge for the service which was unexpected (thanks Steve). The next day I went back to sort out a new tyre and give Arran a few beers to say thanks for staying back. I would highly recommend their service. Thanks again, Belinda :-)
Bought a car with finance arranged by Easy Auto 123 Nudgee Rd Brisbane. A month later realised no payment had gone out of our account for the loan. Asked about this and for our deposit to be paid back. 2 weeks later had a call to tell us the whole team we had been dealing with had been sacked due to "not doing the right thing for the customers" and our finance had not been arranged but we could have our deposit back and have other finance arranged. No thanks.... After all this we couldn't trust the company. We sought legal advise and decided to take the car back. This was not a great introduction to Brisbane for us.
Very disappointed with the service...
I have bought my car from there is easy to buy and paid paperwork all done very quick and fast. After the sale care, I have some issue with the car the engine light come on. When back to check they reset it after driving again for a few days the engine light comes back on. So I ring them asked me to bring the car back and check.
When for the check they said they need to order some parts to change. so I took the car back want to wait for the spare parts to change I ring them many times and check every time I ring some time got cut from transfe...r the line from the sale side to the service side. I manage to get the call over I spoke to few people in the service side EVERY TIME SAID THEY WILL CALL ME BACK ABOUT IT. BUT SINCE NO ONE HAVE TO CALL ME BACK ABOUT IT. have waited NEARLY 3 weeks for it but still nth get done. Very disappointed with the service...
The reviewer stated that an incentive was offered for this review
Waste of time for nothing.
After enquiring about a car we were booked in for an inspection. An hour and half before inspection Phil from easyauto 123 called to confirm we would like to come see the car after we informed him we already were and would be there at 11 he replied perfect we will see you soon. I even made a comment that I hope ur not calling to tell us the car is sold.. “ no no not at all we will see u soon” was the reply. After then travelling the hour and a half to Brisbane to see the car we are then informed that the car in fact was sold Earlier that mornin...g and Phil informed us that they have no system in place to stop this from happening and in fact it happened more then 3 times in the previous week to other customers. Absolute joke of a place and a waste of time. Not going to lie feel a lot better after seeing all the horrible reviews maybe we got lucky
They did the right thing!
I recently purchased a second hand vehicle from this company... Thirteen days later it broke down!! We were informed it was not a warranty covered problem and handed a $700 bill!!! However after a conversation with the manager the bill was paid even tho not abliged to. Service was greatly appreciated.
Useless mechanics covering up there dodgy workmanship
Broken antenna turns into a motor issue. firstly they forgot to take the old antenna out which has caused water to get in and damage the motor.
Now are saying no there wasn’t any old antenna in there and you’ll need to pay for a new motor.
3 hours to cover up there tracks and blame the motor not there dodgy workmanship.
Don't buy here
You walk in and all is well they tell you how its better to have all these extra's added to your car to get a loan then you show them the car you got 13 months ago from them for $14000 and is in better condition than when you got it you would expect to loose a little money on the trade in but loosing$12000 in 13 months is way to much only offered $2000 for my car and I am a return customer,any way was $1000 short of the change over but they wouldn't take of the extra's or try and help in any way in the end I didn't go through with the deal and ...its been 2 months and I still don't have my deposit back lots of excuses why but have not returned it i wouldn't recommend them to anyone the old saying buyer beware and buyer beware of these rogues Ian Wilson
Terrible Company, almost force you to provide positive reviews...
Terrible Company, almost force you to provide positive reviews...
Been almost two years now since i bought a car from them, after going through Fair trading to dispute an issue after picking up the car i eventually just gave up and moved on with my life.
Now after looking for a new car they came up on my searches again, wanted to write down my experience.
Back in October 2017 I went there to test drive a Toyota Camry 2015 Hybrid, the advertised vehicle had no damage on the advertisement.
At the test drive i looked over it thoroughly and noticed no noticeable damage, also car's service history was OK but not perfect, however lots of negotiation on prices for trade in got me to a point i was happy to proceed.
Fuss free car sales
Found a car I was interested in online, a Mazda CX-5 , looked like a great car! Rang up and spoke to Jai, I explained I couldn't get to see it for 7 days because of work commitments. Jai said I could put a small deposit down and they would hold the car until I could get to look at it. Spoke to Jai several times over the week, he gave me some more info and told me the car was ready to drive out, if I liked it! Finally got to Easyauto123 and as promised the car was there waiting and looked fantastic! All of their cars in their huge shed looked really great, they were all gleaming! There was no pressure and the whole process was fuss free! Thanks Jai, very good service! I would recommend this company to family and friends!
Absolutely disgusting! I beg you do not buy from them
After having been referred to them by a friend, I thought that it was to good to be true. Sadly it was.
After purchasing a renault kangoo for a good price, I was over the moon. Test drive went well, racv test went well, so I decide to buy. That’s where the fun stopped.
After not taking out there “warranty” as It seemed as everything had passed the test, I then drive the car home. I noticed on the way, that as I was going down hill, the car dropped a gear. As I thought this may have just been hill assist, I left it.
1 week later I started to ...
Excellent customer care
A special thank you to customer service section, Anne Murray . After purchasing a vehicle in which I was dissatisfied, the matter was handled in a timely and pleasant manner. I’m now confident and recommend to purchase a car from this company. I will definitely use this company again in the future.
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Questions & Answers
I was told that the free easyauto123 Mechanical protection plan only covers cars built in Korea, Japan, and Australia, so my $27,000 Jeep Grande Cherokee didn't qualify - is that true? I had to pay over $2000 for a warranty, instead.
I would appreciate any answer, particularly if it came from the easyauto123 experts on warranties.
What are ex gov charges ? Rego tranfer duty ????
are the Melb vehicles registered, if not how will I get it registered, or drive it home (SW Victoria)
I am dealing with seven hill at the moment.. the communications are horrendous next to none.my brother is a car dealer in qld and cant believe the lack of communication and how long it has taken for them to get finance through. He has told me it shouldnt take more than 4 days its been 8 days and counting what is going on?
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