easyauto123

I had a very disappointing experience dealing with this dealership during the purchase of a vehicle through a novated lease with Maxxia. On 2 June, Maxxia sent through all required paperwork along with a request for the invoice. The dealership confirmed receipt of this at the time but then stalled the process. Then, when Maxxia followed up, the… Read more

dealership denied ever receiving the documentation. It was then resent to the same email address, and it was somehow received without issue the second time.

Despite this, and despite Maxxia confirming in writing that they were now actively organising finance for the vehicle, the dealership went on to sell the car to another buyer without any notification or opportunity for me to proceed.

There was a clear lack of communication, consistency, and professionalism throughout the entire process.

This experience caused significant inconvenience and frustration and reflects very poorly on how the dealership manages sales processes and communication with customers and third parties.

I would not recommend this dealership based on my experience.

In contrast, Paradise Mazda could not have been easier to deal with - straight forward from start to finish - do yourself a favour and skip easyAuto and go with a reputable dealership!!

Terrible experience…18$k vehicle broke down within 8 weeks…two independent mechanical assessments indicated faulty radiator…they had a chance to rectify only to occur AGAIN….no refund or engine swap…the 100 point inspection clearly shown in log book… Read more

NEVER occurred…this is a consignment model dealership that does the MINIMUM inspection…they market nit picky inspection and 100 point inspections….which is NOT true…went through small claims and they REFUSED any support. Tooooo much money lost and unable to fight big company as required expert mechanic witnesses at an extraordinary cost …they know it! Buyer’s Beware!

Avoid these people at all costs, in our experience they should not be trusted! – We road tested a near new Polestar. The salesman, assured us that the faults we noted would be fixed; these were three minor paint blemishes, minor damage to the wheel rims and scheduled servicing. We said that we had other cars to look at and would… Read more

make a decision later. We decided not to proceed and sent an sms to that effect. However on reflection my wife said that she was interested in the car. She asked for a quote on finance and was asked to pay a holding fee of $500 to secure the car, this she did. The quote was not very good and we decided to work with our bank which could provide a loan for almost $400 per month less over the same period. When we contacted them to ask for details of the car they emailed an unsigned sales contract which did not include the work which they had promised to complete, it did include an extra $126.36 for sanitiser pack which was not asked for or disclosed to us, the $500 was listed as a deposit. We were not prepared to sign it. I called the salesman who denied that he had made any promises about work being carried out, I repeated our previous conversation verbatim but he continued to deny what he had said. He said that the car was being sold on consignment, that is was a good price and that the work would not be carried out. I indicated that we would not proceed with the sale. I phoned the sales manager to ask when the money would be refunded, he became abusive, would not let me finish a sentence and said that money had been exchanged and that made the sales contract legal. At no time was the sales contract signed or accepted. He refused to speak to me but said he would speak to my wife - presumably because he thought that she would be easy to bully. He refused to refund the money and insisted that the unsigned contract was legal. He then offered to complete the previous promised work if she would buy the car - odd behaviour if there was no contractual obligation to do so. My wife decided not to do so because she felt these people were dishonest and untrustworthy. We are exploring options to recoup the $500, we can file a claim with the small claims court but their decisions are no longer legally enforceable, a solicitor charges $500 per hour with no guarantee of a result. Having studied reviews for this business, it my opinion that that many of them are suspicious. $500 is a very expensive test drive. If I could give zero stars I would, this is a company to avoid and I wish that we had done so. We do not have an invoice number but the number of the sales contract which arrived after we paid a holding fee and which we (and EasyAuto123) never signed or accepted is listed below.

Fantastic experience! Thank you to Afridy and Matthew who looked after us while buying my son's first car! I highly recommend a visit, you won't be disappointed! Show details

My daughter needed a reliable car, so we purchased a pre‑loved MG3 from Easyauto123 Mile End. Our salesman, Brad Teng, was extremely helpful and made the whole process simple and stress‑free. After taking delivery, we noticed a couple of concerns with the vehicle. I raised them with Matt Kadow (GM), who was very understanding and immediately… Read more

offered to have everything rectified. He referred us to Alice Bearman in the service department, who was professional, prompt, and took care of the issues straight away.

Thanks to the team, my daughter is now driving a car I’m confident and happy with. Thank you, Easyauto123 — great service all round.

We got an amazing deal on our new car through Easyauto123 and honestly couldn’t be happier with how everything went. We ended up with a much newer car and far lower kilometres than we ever thought we’d be able to get for our budget, which was such a nice surprise. John Kennedy was fantastic to deal with — not pushy at all, just helpful, honest… Read more

and easy to talk to, which we really appreciated. They have a massive warehouse full of cars, so there’s so much to choose from.

We paid a deposit on Saturday and are already picking up our new car today, which has been incredible, especially after the stress of our previous car being written off. What could have been a really overwhelming situation was made so much easier by this company.

We also really appreciated that they offer a 3-year warranty at an extra cost, which gave us huge peace of mind and was such a relief after everything we’ve been through.

We felt safe and confident going with Easyauto123, especially seeing how many outstanding reviews they have on Google — and now we completely understand why.

Can’t wait to pick up our beautiful new car tonight. Thanks so much to John and the team!

My experience with EasyAuto123 Hendra (QLD) by was overwhelmingly NEGATIVE and I would discourage any prospective buyer from considering a purchase from this dealership even as a mental exercise, - please read on, the story is a wild one. As many of potential buyers, I discovered a true bargain listed 'well below the average price' on CarSales,… Read more

it was a Mazda 6 MY23. Promptly attended the dealer 'showroom', inspected the car, and paid the car in full by the COB on the day, including the unlisted dealer processing fee, which was tucked under the drive-away purchase price. On the day of inspection the vehicle appeared to be in near-mint condition and even carrying a genuine 2-year OEM manufacturing warranty. There was a yellow dealer-applied QR sticker attached to the lower driver’s side of the windscreen on the vehicle, and having no ill intentions I photographed the vehicle with the sticker attached in its position, keeping it as a sort of a car mugshot, just in case...

A few days later I attended car collection at the dealer. A valet delivered a car to the pick-up zone, the car washed and shiny and with the QR-sticker.... removed. BUT beneath the area where the actual sticker was placed a few days earlier was a large (approx. 40 mm) bullseye cratered impact defect located in the lower driver's primary vision area of the windscreen. If one to even lightly press on it, it may surely collapse revealing a poke-through hole in glass.

I rejected delivery immediately, never even turned an ignition on and, returned the keys to the reception, the reception initially hesitated taking the keys back, but I insisted, and they scornfully took the keys back. The valet admitted the dealership have covered the defect: "Yeah... So what? It's not a big deal". The dealer tried to force the sale: "You know - there is no cooling off now. You own it. Take it. It is alright. Drive away.", - all in full awareness that the defect had been intentionally concealed at the time of vehicle inspection.

Then, there were the dealer's cat-and-mouse games: EasyAuto123 proposed to clear the car, internally, for QLD roadworthiness (RWC) "Nahh, she'll be alright. Trust us. We have mechanics. They know what is right - you don't. Our mechanics have cleared the car. She is alright. You can drive it like this." Then, they tried to back off offering a non-OEM repair option for the windscreen, without the Mazda OEM DAS system calibration and all other tech options, mind you - this is on the car that is still under the OEM manufacturer's warranty. Naturally, these offers were politely declined. Notably, the OEM windscreen on that Mazda is/was around $6.5k with warranty and installation.

Then, and here is the bewildering part, - EasyAuto123 decided to retain BOTH the vehicle and, the full fee paid for the vehicle and.... seized all communications. Silence. No moneys paid for the car (~28k). No car.

Naturally, a dispute followed with formal complaints lodged with the ACCC (REF4739273), the Queensland Office of Fair Trading (current case against Easy Auto 123 Pty Ltd - ABN 49 184 136 314), with the case referred to the Queensland Magistrates Court in May 2026, the latter step assisted by a consumer-protection private law firm. This is how far that purchase brought us to.

After significant effort, back-and-forth legal correspondence and escalation EasyAuto123 ultimately refunded the full purchase amount. No apology was offered from the individuals involved in the tampered sale, nor the dealer operator representing EasyAuto123 Hendra.

The EasyAuto123 business model, as evidenced by my purchase experience, is based on lies, deceit, financial coercion, and product misrepresentation - which is the textbook definition of FRAUD.

BEWARE , these lying dogs, mainly [Name Removed] the little snake, nice as pie when looking to buy vehicle, daughter decided to, pushed her hard to buy the #`1095 premium warranty, yeah nonsense, the scum cover only up to 2k, this car not even making it to its first service since buying it from this maggot; oh u get no loan car from the… Read more

dealer they make u go to, u have to pay for that and hope they reimburse u, which they don't do anything they say. the gearbox apparently needs replacing quoted 14k for new 7k used ...... NOT COVERED BY EXTRA WARRANTY >>>> DEALER THAT THEY FORCE U TO GO TO THEN CHARGE OVEWR $200 if u take it and get another opinion cause it seems the a rort and [Name Removed] is just a slijmy little snake, suppose to be a manager and hes just one of those people ya wanna head but, absolutely no help no care and is a lying sack of horse waste

One salesman stood out. Booked in with one and he was no where to be found. Mick from Liverpool MIA. The only saving grace was Patrick. Best part of the experience. Very nice guy and seemed very genuine. We bought our car from Patrick. He did all the work with us. Then Mick comes back into the picture and we collect our car after a few phone calls… Read more

pestering us to suite his schedule. The car is filthy on the outside and empty of fuel. All Mick from Liverpool could do is make excuses for it happening. He said they were busy with other customers. Sorry to spend $38k and cause an inconvenience.

We couldn’t even get home before having to put fuel in it and we live in the CBD.

You suck Mick

Paid $33000 for a car from EasyAuto 123 Liverpool. Have easily spent another $30000 trying to get it on the road since. It's still sitting in the shed because of issues, and I have run out of money trying to fix it. These people are criminals and the owners (Eagers) are not interested in helping, they won't even talk to you. Fair Trading seem bluffed by them also because they are the largest Motor Trader in Australia. Show details

Absolutely abysmal customer service....if you manage to find your car, and the sale goes through easily then no problem, but if any problems or issues occur, the management and salesman become aggressive and abusive. After care service is equally difficult and staff not wanting to know. Western australia, joondalup Go elsewhere Show details

Warning: stay away from Brooklyn Easy123 and fake promises by their dodgy sales people. Claim cars are checked by their “mechanics” but within 5 mins of our test drive the car started smoking from the engine and discovered the car had no coolant whatsoever! Was advised a clip on the reservoir was broken and would order the part, we advised once done we’ll get it inspected prior to sale so they sold it to another unsuspecting customer. Show details

Terrible communication and customer service. Reserved a car for purchase. Was sold to another person after I was in the process of finalising finance. Would not recommend.

I attempted to purchase a used vehicle from this dealership after it was advertised on Carsales at a driveaway price. I paid a deposit and signed a contract at the advertised price. After the contract was signed, I was informed that an additional $330 dealer service/cleaning fee was mandatory and not included in the advertised driveaway amount. … Read more

When I did not agree to the additional fee, the dealership later advised me by phone that they would not proceed with the sale, citing ownership/title issues with the vehicle. The listing was subsequently removed.

While the vehicle itself may have been fine, the sales process and pricing clarity were disappointing. I would strongly recommend that buyers confirm all fees and conditions in writing before paying a deposit or signing any paperwork.

Bought a BYD ex demo vehicle two days ago. Manager (Nizri) very business-like and reasonable (eg when we discovered that ex demo vehicles did not come with all the keys and cables others did) and met us on price. Franz showed us the vehicle and took us on a test drive, and was helpful and good-humoured. They were keen for us to settle quickly,… Read more

which we expected, and pick up was smooth and punctual. Buying from easyauto123 is not the same as buying from a dealer, but there are considerable savings to be made by buying a BYD through them.

The team at Mile End have been nothing but amazing, quick, efficient and friendly service. Gergis and Ethan have been absolute stars being able to help me get my dream car! Thank you Easyauto123 !! Show details

Absolutely abysmal experience with the salesperson Gill at Easy Auto Joondalup, Western Australia. Gave him 24 hour notice to charge the car prior to delivery and tried delivering it to me with 18% charge?! He blamed it on a faulty charger but I guarantee it was his incompetence. It seemed like he didn’t even want to sell me a car… told me that he… Read more

is trying to avoid dealing with customers on the test drive… no wonder it took 3 hours for him to return my enquiry! The delivery itself was extremely underwhelming, literally just gave me the keys and didn’t even try to shake my hand. Apologies to the management for this review as they were fine, but if you are going to buy a car from here, ask for someone that’s not Gill.

Horrible to deal with. Claimed we would be able to get a better trade in thru them, but then never called back. After several unanswered calls over a few days the male I was dealing with finally answered and didn't give a rat's butt about it. Actually lied about what he previously stated to us. Would never recommend or use this mob. Show details