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No reply, parts missing, doors had to be cut to fit and still waiting for some more doors.
We have purchased 5 of these sheds, from the first delivery accepted, parts are missing and you cannot ring them and their email is so slow to reply. We have since ordered more and windows missing, doors missing and and some parts we had to cut to fit. Still waiting on two doors and have emailed two weeks ago and cannot get through on the phone as the numbers won't allow us to press to get off the recording. You guys are supposed to be an Australian company, well support us as you are letting us all down.
Ordered my shed on 20/6/20 and only got it 21/7/20. Mainfreight lost it for 2 weeks, easy shed did nothing, I had to chase it up myself. Went to put it up this weekend and discovered that it's missing pieces. Going to find the bits I need somewhere else because I know I'll get no response if I bother telling easy shed. The only easy thing was how quickly they took my money when I ordered it.
Expensive Scrap Metal
Wow! Words can’t describe how poor the quality is of this company...
Waited 6 weeks for it to arrive... very poor customer service (as many other reviews state)...
Then it arrives ... pieces missing... wrong colour... instructions very in descriptive (5 easy steps?!?!?!) .. and the build quality is atrocious...
Not sure how to give 0 stars ... and wondering who the first person will be to Sue this company and cause them to go out of business...
Thanks for the scrap metal...
I received an incorrect piece of kit for my shed and have spent the last 10 days trying to organise for a new one to be sent out.
To date I have been unable to speak to a “customer service” representative to get confirmation that they are sending out the correct piece despite calling Easy Shed 6+ times (during business hours) and sending multiple emails.
This is unacceptable.
I would never recommend anyone buy an Easy Shed product purely based on the lack of customer service. I have actually never written a negative (or positive) review about anything before, so this is testament to how disappointed and frustrated I am with this company.
EASY SHED: can you please respond to my requests to have this issue resolved?!
DO NOT BUY FROM EASYSHED!!!!
I ordered and paid for a 3.75 x 3.75 shed + an additional corner door jamb on 1 June 2020. This is a copy and paste from my order with the time frame.
"Our team will process your order and production will be scheduled. All our products are manufactured to order and this process usually takes 2 business days"
It was dispatched on 24 June. Obviously a lot longer than 2 days! 2 boxes were delivered on 30 June, but there was a box missing. I created a support ticket and on 2 July at 9.51am, I was told the courier had lost the box. Also, one of t...he delivered boxes was badly damaged and panels inside damaged. I sent a photo to Easyshed. Following is a copy & paste from my support ticket. "I have advised the freight team I will require a resolution from the by tomorrow morning so I can take next steps. It will go one of two ways, they will locate the missing channel box and continue with delivery, or they won't be able to located the missing channel kit and I will arrange a no-cost replacement to be dispatched via an express service. In regards to the damage, the photos indicate surface damage from transit, I will arrange for touch up paint to be sent to your home address" On 9 July, without me hearing further from Easyshed, my support ticket was marked as "resolved" and closed. We had no notification of when the missing box would arrive. I started another support ticket plus left a phone message. On 10 July a voicemail was left from "John" at Easyshed assuring me that they were "following up" on my missing box and they'd get back to me as soon as possible. It was now 40 days since I'd ordered and paid for my shed.
- Verified customer
Hopeless customer service!
I ordered in June based on amazing reviews here. Looking back now, having had SUCH a run-around from them, I can see the reviews have drastically changed over the last month and can only assume something major has changed -- and I just happened to choose the very worst time to order with Easy Shed.
My "7-10 business days" shed slowly turned into a month. I rang Easy Shed, no response. I emailed and received a reply that it "would be shipped" the date PRIOR to the email they sent me... and of course, it hadn't been.
Then it was shipped but got...stuck at the local Mainfreight warehouse. I could see it sitting there through tracking. I rang multiple sources including EasyShed (no answer, as usual - due to "unprecendented demand" at 1pm on a Thursday!!!) and also emailed EasyShed - also no reply. I finally got through a week afterwards and was told it was sitting at the warehouse and I'd need to collect it myself before they returned it (!?). It was no longer being delivered as per the order. So I had to take my children down and load it dangerously into my car - 3m long and 77kg - and drive it home very precariously. All this said and I haven't even put it UP yet! So much for the excellent customer service I'd been assured of, and all the glowing recommendations I was given before ordering. I should have just bought a shed from Bunnings which would have been cheaper AND I would have had it THAT DAY. Not 6 weeks later. Totally crazy. I'm very disappointed and will not buy from you again, EasyShed. I'll update again when I've put it together - have to admit I'm already worried, just looking at it. Not straightforward AT ALL. :-/
Not very easy atall
Product support 0 out of 10. There is none. ROOF is same size as walls. I had to cut12mm wth grinder off wall. And pop rivet from top to try an make walls smaller.Roof now fits. Not by following instruction. I 've built 4 different type of shed this is the worst.expensive and poor quality .
Do not buy one of these terrible sheds.
Said would be delivered in 5 to 7 days on website. After ten days of trying to phone the company I received an email telling me that my shed would be in production in 7 days. Shed finally arrived at depot 12 days later. Wrong instructions provided, wrong pieces, absolutely rubbish screws and very difficult to construct, which is surprising when you consider its only a .8 x 2.25 shed. Some lives has to be cut to fit as they were 800mm too long. Overall quality of shed can best be described as very flimsy. Another annoyance is the shed being cream ( as ordered) and all of the trims
I've read many negative reviews here which mirror my own bad taste in mouth dealings with Easyshed. Pretty much every step of the way was marred by their ineptitude. Paid top dollar and got screwed around and now finally got what is a pretty average product. Do yourself a favour and look elsewhere.
Do NOT buy from this company!
I was looking to buy a 2.1m (wall height) shed to collect rainwater for my 2m high tank & after checking out several shed retailers, I decided to go with the manufacturer of the Easyshed I wanted. As they were offering a free upgrade of 30cm to their sheds and their website was showing a 2.1m high shed being upgraded to a 2.4m shed, I thought that it was no good to choose the 2.1m high shed, but rather that I needed to choose a 1.8m high shed & get the 30cm upgrade. BIG MISTAKE! They obviously had no intention of giving the ‘free upgrade’ a...s there was nowhere in the buying process of the shed for me to choose the upgrade which means it should have been automatic. When they sent the purchase details, the shed had no upgrade, so I had ordered a shed height that was useless to me. I immediately tried phoning them to ask why wasn't I given the upgrade, but with each attempt I only managed to get their 5 choice switchboard options which never accepted my number choice - just waited 10 secs and then repeated the 5 options. After phoning dozens of times over several days & getting the same switchboard farce I finally got through, explained my problem to the woman who said she would get someone to call me back to help - never happened. After several days of waiting for the call I accepted they had no intention of returning my call so then I sent them an email asking why I had not received their advertised free upgrade & that I needed it for my tank. They gave me a ticket number, but never responded to the ticket. Just a day or two later I got an email to give me the 'wonderful news' that my shed was on the way. For all those people having to wait ridiculous amounts of time for their shed to be shipped, this seems to be the way to get your shed shipped promptly – make some serious complaint. Of course when the shed arrived at the depot it was the short (no upgrade) shed. I was advised by the depot to refuse to accept the shed as it was not what I was trying to buy, but after the frustrating time spent already trying to deal with them and after reading many negative reviews, I knew this option would just give a protracted fight, which I did not want. So, reluctantly, I accepted the useless shed. Don’t get caught like me. DO NOT buy from this company.
Complete Rubbish - Waste of time and money and Customer Service is basically non-existent.
Absolutely the worst experience I have ever had as a customer. The shed was of incredibly poor quality and is falling apart. The door will not shut or lock properly due to the roof caving in and the flimsy sheets not holding anything up properly.
Was told I could not get a refund or a replacement as the thing had already been assembled however how was I supposed to know it was such poor quality and would fall apart assembled, without actually assembling it?
The customer service has been atrocious, I have been told I need to identify the parts...that are causing the problem, I told them I do not know what parts are causing the problem, the whole thing is just flimsy and low quality. I have followed up with them multiple times over the last weeks and they are now completely ignoring my emails. I would not recommend easy shed to anyone, and will now be pursuing the ACC to get my money back for the piece of junk I paid $300 for.
- Verified customer
Good Quality Shed but painful process & missing parts.
It pains me to leave this review but I can not in good faith leave a glowing review for such a poor painful process.
The 9th June I ordered the shed from easy shed with a promise on the website of 48 to 72 hours shipping time. In the end, the shed took almost a month to ship to me. In fairness to them they did take this promise off the website after I complained and I'm sure many other people complained as well.
When the shed finally arrived it was missing parts and some of the parts had to be cut to size as they had sent the wrong parts. Wh...at does the average person do that doesn't have the tools that I have to cut the parts to the right size? The two beams either side of the door were way too long and had to be cut to size and re-shaped at the top with my angle grinder. Who has the tools to do this usually? There were two lots of parts in the box that were the wrong parts and had to be cut and re-shaped. The communication with the company is terrible. I had five goes at contacting them with each time being promised they would return my call and no return calls, all I wanted was an ETA after I had been waiting 2+ weeks when promised 48 to 72 hours. They take your number and promise to call you back but rarely do!
Cant get council approval in Adelaide SA
After lodging documentation with council I could not get shed approved. I’ve enlisted a local engineer to certify the shed and they agree that their isn’t enough documentation to have it certified in SA.
Easy Shed won’t respond to requests for more design info.
It’s absolutely disgusting that these people are still in business. Worst customer service experience I’ve ever had.
Wish there was an option to give no stars.
Their website contradicts fair trading legislation with their “dispatch in 3 business days” slogan.
Ordered shed 5 weeks ago. Came this week, with a Wall panel missing.
Call support, send an email.
Get a call back - but will have to wait for manufacturing “When they manufacture that colour” - no details on when and how long it will take - no updates given.
Have called 6 times to f...
Very Average Shed
As others have written, these sheds aren't the 'easiest' to put together even with 2 people. I'm pretty handy but it took a whole day to put up a small, tall garden shed. My main issues were:
1. No contact when the shed was delivered to the collection point by anyone.
2. 300 shiny button head screws provided for assembly - would've looked ridiculous on a dark grey, so I purchased a couple of packets of matching colour rivets. This really should be an option at purchase time.
3. A couple of the channels associated with the door were poorl...y cut so I had to trim them by 10mm to match the lengths. 4. Instructions don't mention anything about reversing the door to open the other way (easily done by swapping the panels around on the front face. Given their high retail price, I don't see why they use the channels (which just hold water - seems bizarre on the roof edge). A lightweight tube frame joined with connectors first and then clad with the iron afterwards would be so much easier/better construction and not require 2 people for the assembly.
Purchased 6x3m shed. After waiting about 4 weeks for it to be dispatched not the 2-3 days advertised - the shed was then delivered with parts missing. Couriers could not find the remaining parts until 2 days later which were then delivered. That was sorted. We then noticed damage to parts of the shed bent sheets. Wasnt sure if there was any point trying to contact about this even though we paid for delivery plus to be covered if there was any damage so we just went ahead and built it. Definitely not 5 step assembly also doesn't help that the do...ors and some parts do not match up which made assembly much harder. The doors and double doors did not match up at all. After much stress and hassle the shed is up. Is a sturdy shed once assembled but am unlikely to purchase from easy sheds again. Communication lacked in some areas..
Not so ‘easy’...
I ordered a 3m x 2.25m, tall, shed with Easyshed. I placed my order on 28/05/20 and opted to pick my order up from a depot in the eastern suburbs of Melbourne. I had already checked reviews and knew that the dispatch ‘promise’ on the website was a crock of... well. you know. That said, my order arrived at the depot on 26/06/20.
I opted to Afterpay my shed, which was a super handy option. I also purchased during a huge sale period and was pretty satisfied with the price I ended up paying.
I very much value my sanity, so I decided to pay somebody...
- Verified customer
It’s Good to Talk
I spoke to the GM yesterday and he apologised for the lack of communication regarding my order and explained why Easyshed are experiencing delays in the manufacturing of the sheds which I appreciated and understood. It was great to talk and have accurate information to base decisions on. My shed is scheduled for dispatch today so should be with me soon.
- Verified customer
Email to EasyShed
Appalled by your customer service and delivery time notification. You sent a confirmation email on date of purchase 30/5/20 stating 2-3 business days from order to dispatch and allow upto 10 business days for shipping. You claimed an email would be sent to confirm dispatch. I’ve received nothing, called on 4 occasions & youR incompetent staff know very little and give you empty promises. I finally speak to a gentlemen ([name removed]) who tells me the shed is to be dispatched next week, which means upto a further 10 business days for delivery t...o the depo for pick up (all info that was promised a week earlier.) In all it could be 5 weeks from purchase to get the shed when you’ve communicated 3 weeks (2-3 days for dispatch & 10 days for delivery) You’re communication is terrible. Hold yourself in such high esteem as being ‘Australian’ yet all calls are taken by an overseas call centre. Will not be recommending you. If your reviews are anything to go by and I’m missing items I’ll be livid!!
Questions & Answers
I have also been scammed by EasyShed. What a disgraceful "Aussie" company. I am going to Consumer Affairs about them. They should be closed down...
I just wrote a review on this one as it is not easy to install. On last phase now of putting it together and corners and sheets not aligning and I think i have enough. Do you have a tech that can put this one for me or can I get my money back?
I recently bought a shed from your company 3M x 78MM x 2.12M.
Does all the U channels with the cut out has to be at the end (back wall and front)?
I am confused and followed the assembly instructions to the T, however when I was putting everything together I couldn’t fit them together as some U Channels cut out ended up on the inside to join.
As you mentioned in your video and on the instructions manual, the higher side of the U channel has to face inside which I did, however some of the U channel with the cut out ended up in joining with the other on the 3 Metres panel.
Do I have to unscrew and switch them so that the U channel face the end, however the higher end of the U channel will end up on the outside and the cut out will end up on top of the sheet.
Or do I have to overlap the end of the sheet with the U channel ‘right side’ so that the side wall slide in it.
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