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Bad bad mistake
We ordered our garden shed in early December with it showing as ‘low stock’ to make us hurry up and order. It turned up nearly 10 weeks later and after nearly completing the build, we found we were missing 2 parts!! It took another 10 days to get these parts!!! The shed is as flimsy as hell! This was a super bad mistake.
Do not buy from this company!
After waiting 4 months for an aviary, we spent hours trying to get in contact with Easy Shed and after multiple complaints, finally some pieces of tin and some poorly cut pieces of tracking arrived. When trying to assemble, many of the pieces did not fit together or were unable to be screwed together.
Will be requesting a refund due to not getting what we paid for which breaches Australian Consumer Law.
I wish we had read the reviews from others before purchasing.
Terrible quality and customer service.
Awful customer service, awful product, cheap and flimsy. Took 5 weeks to have my order delivered to me. They only told me AFTER I paid that was the lead time, no where on their website did they state there was delays. Website states they supply self tapping screws, when I finally got my kennel they gave me pop rivets I emailed and complained they responded with “ As of now we supply pop rivets for our dog kennels” . What type of statement is “as of now”. Panels are also EXTREMELY easy to scratch, terrible paint, cheap panels. Disgusting company would never purchase anything off them again. And I suggest no one else does aswell. Better off buying from mitre10 or Bunnings.
Easy (ish) to put together
Bought an EasyShed about 18 months ago. Had a mate help put the panels together, and then my wife and I assembled it. Not overly simple, but mate and I still play golf together and wife and I still happily married. Not bad from 'pen pushers', so reasonably easy and generally went to plan. Very happy with the finished product and the whole process from go to whoa.
3X3 Garden Shed
Perfect experience from start to finish, easy to pick up from transport company (as that is what we wanted to do), extremely easy to put together as ALL parts and instructions where supplied and easy to read.
If I ever need another shed, I wouldn’t hesitate to go through EasyShed again, they are brilliant
Poor Customer Service
This is 2nd time you have asked me to review your Company. I emailed you 3 wks ago regarding a fault with my shed and you have not responded to it, even though I had received email stating that you had received my complaint and you would respond to my complaint.
You emailed me 1 wk ago asking me to review your company and I replied saying it was in your best interest for.me.to review at this time, as you has not responded to my original complaint.
And today, you have email me again.
I am not a Robot, I do respond to emails. Maybe you are the Ro...
Terrible experience never recommend anyone
Very bad experience
Nothing at all same as you tell on phone when we hold the Fon or dial your number
Firstly it took so long to deliver on depot
I sent driver there but shed was damaged so he returned but I had to pay him
After wait of 3 weeks again only half of the shed been delivered
Now for 2nd half again it will take another 2-3 weeks
Now not sure when we open the boxes everything is there properly or not. ...
- Verified customer
Longer time ever to erect
If the directions were easier it would have been faster but to put an aviary together it took about 8 hours never again and you should also tell people when you sell that they need to treat the aviary before putting birds in as one of our birds died . Not happy at all . No it’s standing in the back yard for the next month till I’m happy enough that treating it with vinegar and letting it weather to put our other birds back in . You really need to tell people not to put their birds in once it’s been erected before treating it with vinegar
This is the worst company I have ever dealt with.
I ordered my shed about a 5 months ago. Easyshed said it would be delivered mid December but it is now the end of February. After multiple attempts to try and get hold of them 3 months in they finally got in touch with me resolve the problem after I left a 1 star review on google. After the discussion with them following the review they "immediately dispatched the shed". It has now been a further 2 months and the shed is not delivered and again I cannot get answers from either them or their courier.
This is the most useless company I have ever dealt with, an absolute dogs breakfast.
We brought a 3x3x2.4 metre gable roof Easyshed.... Well after a couple of initial issues, scratched panels and bent flashing We did what all good customers do, call customer service... Well after the “Easy sales part, began the arduous task of raising our concerns and getting some technical help, and from here it’s all down hill... No attempts were made to provide any form of customer service to resolve our concerns. A can of touch up paint was sent to fix the scratches, almost all of the panels were scratched with the exception of a couple. ...Support at face value appeared genuine with concern to remedy the issue. After multiple calls, nil notes added to the case and call centre staff promising solutions/outcomes to no avail and the issue remains (Roof at front corner of shed didn’t fit and the geometry of the shed was three inches off) and was advised that a solution would be fourth coming on the Monday and further promises of being called and notified on the Monday to receiving feedback on the Wednesday with some conjured up method to resolve the issue. The only way to fix the issue which was explained to the call centre staff was to cut the C channel for the door panel as this was not done during manufacturing. Issue was not resolved by EasyShed nor was there any concern about my issue noting I had to fix the fabrication issue otherwise I would still have a roof that didn’t fit and a gaping hole in it. Purchase was mid December and today, end of February the issue was fixed by me. Stay away from this supposed Australian company who has no warranty, customer service, production line quality control and a complete lack of customer service or after sales service!! Stay away from EasyShed
- Verified customer
"Not so" Easy Shed, and don't expect any after sales support!!!
My review is based on my purchase of Gable Slider Garden Shed 3.00m (w) x 2.25m (d) x 2.10m (h) Sku EGSL-D3023-SG
I am not very "handy", but I am not an idiot so thought I would attempt to put this shed together given it is allegedly made in Australia and the instructions were in English. Not everything about this product and company are bad, but they let themselves down with a very poor almost non existent customer service, and lack of attention to detail (or effort) in updating their instructions and online videos to suit the product they pr...ovide. I will rate this based on various categories as an overall rating is difficult to be objective about. Customer Service - 0/5 - There appears to be 1 person who answers all calls, sales, orders, product support, everything!!! Expect to be on hold for at least 10-15 minutes each time you call. Potentially this is offshore, because when I needed after sales support when having difficulties with a part of the construction, I am still waiting for someone with some actual product knowledge to contact me after over a week. Any query that you have that is not an easy answer, then don't expect an answer or any help. They are pretty useless and this is where they really let themselves down. Order / Lead Times 1/5 - While I did Order at a busy time of the year, the advertised lead times where not met. I did receive email/text notification that there were delays due to high volumes, though at no point was I ever given any indication of the length of delay or the expected new ETA of my order, other than "we will get these out ASAP". ASAP could be 1 month, or 1 year, how would anyone know if they don't tell you?? The order was only dispatched after I called and advised I wanted my money back if it didn't ship in the next week. Receiving a message to advise there was a delay was the only reason I gave 1 star for this, but really without an actual ETA, what's the point of the communication. The order shipped 1 month after purchase date. Product Quality 3/5 - The actual product and parts did appear to be good quality, and all parts were received correctly. The only exception being the drop bolts being very cheap quality with screws that don't fit and don't suit the actual part.
- Verified customer
Not good, installer says buy an Absco instead
Poor instructions and no pre marked or drilled fixing points. In combination with terrible quality screws which have caused injury requiring surgery as screw slipped causing me to drill Phillips head bit through my finger, cutting nerve.
The shed assembly was completed by a professional guy who rates these as the worst to assemble, anything but an Easyshed. 6 weeks + to deliver , oversized slab required.
EASY SHED. Do not buy. they are a piece of crap, I Bought 1 and so many parts missing. Emailed them with no response, What was not supplied, main beams for the front over the double doors, flashing for front doors, color coded screws, 2 hinges on 1 front door should be 3 etc. They offer a 2.4 high garage at no extra cost, But they have not altered the pitch on the main gable beam to compensate for the higher pitch, just does not fit. They should be ashamed to put Australian made on this product. would have probably get a better product from China.
This should be called “shitshed”
If my hard rubbish collection wasn’t due in 6 months time I would have put it on my nature strip now. 5 step assembly should be renamed 500 step assembly. This should take you 2 days to assemble. There are no pre-drilled holes. We had to go to Bunnings and buy a drill. The amount of swearing during the assembly process was commendable. I would not recommend at all, unless you want to do your head in. Give me an IKEA flat pack any day compared to this piece of crap.
- Verified customer
MISLEADING. Not Australian, their call centre is in Manila. Lead time is a total Lie.
Shocking. They imply they are 100% Australia, but their call centre is located in Manila. Been over 4 weeks and still no shed. Called to cancel, they wouldn’t cancel. They were unable to retrieve any information that I called to cancel my order and my email was ignored. KEEP AWAY.
Questions & Answers
Has anybody had any hassles putting together the EASY SHED extra height shed, and missing parts.
Morning do you guys make small shed to order our measurement are ( high 100 x the width x 80 x the length 190 ) to fit underneath car underneath a storage shed goggle ( the box thing storage shed ) thank you Jeffrey Hinton
When is my shed coming I've tried to get a hold of you but no one gets back!!!!
Brand manager B.EasyShed
Hi Barry, we are sorry for the wait. Will you please provide your order number?
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