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Wide Span Sheds
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Ruth F.Wheatbelt, WA
Great customer service when ordering
Dougal was very helpful in assisting us to get what we wanted at a fair price. We just ordered last week, so have to get council approval et al before the shed is ready! Fingers crossed the rest of the process is as smooth!
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Would never use widespan again really bad experience
We used widespan taranak really bad service from the very start and now left with an unfit for purpose building
Really bad experience...be careful who you choose so unprofessional
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Awesome team service and online
Frank , Helen and Rob were all excellent to deal with so far , waiting on shed to be made and delivered but great communication and easy to follow process
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Ben Richmond-Tweed, NSW
Great service, understanding, patience, and professionalism.
The Team from Widespan answered all of our questions, promptly and professionally. Nothing was too much for them. Their ordering platform is excellent and we were very happy with the pricing. Great experience! Lucas was great to deal with in all aspects.
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The reviewer stated that an incentive was offered for this review
Absolutely fantastic service
I cannot fault anything whilst dealing with
Wide span. Fantastic service and customer back up.All discussions were promptly dealt with . The customer portal is fantastic
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Good customer service
Very helpful organising,making alterations and keeping me well informed throughout
Easy to contact and there website gives a good indication visually of what the product will resemble,especially useful when choosing colour variants
Both Douglas and Todd have been great so far
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MatthewSouth East Queensland, QLD
Excellent customer service to date.
Wide Span and in particular Paul has done everything asked of him in a very timely and professional manner. Hopefully the manufacture and delivery continue in the same manner. Will upload photos of the finished product.
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SmithyWheatbelt, WA
- 2 reviews
Excellent service
So far the experience has been excellent. Customer service agent has been very easy to communicate with and professional. Wide Span agent for Narrogin was also very professional and easy to communicate with.
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Rosemary C.Murray Region, NSW
Impressed with professional service
and kindness, very appreciated. We have not yet received our carport (to be delivered soon) but to date we have experienced courtesy and great kindness as we have had some very difficult circumstances at home and Wide Span Sheds have been very adaptable and flexible. Happy to write an end to this story with photos when we have the above delivered and erected.
R and N Chernov 9/02/21
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F and V TreuilHunter Region, NSW
Never again
Wow, this company is very unprofessional. There were parts of our shed/ granny flat missing and the company refused to acknowledge this and or provide the missing parts. My husband rang them many time and in the end they refused to answer any of our calls or respond to emails. The instructions to put it together were not even for our shed. The rep we bought the shed through felt so bad he offered to pay for the missing parts himself. I would never recommend this company to anyone.
From some of the reviews, it seems we were not the only ones to have a bad experience with them.
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mitchell excellent and great communication/technology
very good information and stepping me through the process. i would highly recommend. nothing was an issue in the design and quoting and organising
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Tom H.Sydney Surrounds, NSW
Awesome people make a company great!
From start to finish our project has been flawless, I cannot thank Allyson and Sally for all their assistance and clear communication thru the process. I am personally not easy to please however on our project I am very pleased.
Thank you all for a job well done!
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My experience. Part 1
Steele contacts have been professional, efficient and supportive.
The on-line process is very easy to use. I have not received the kit yet, as I have not made final payment, so I can’t comment on that, but as it is from a manufacturer I have dealt with before, my confidence is high.
I was advise that on deposit I would receive plans adequate to submit my building application however the plans were not sufficiently detailed to get my energy efficiency rating, so I had to pay my 50% to get the construction drawings. This slowed my project down.
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MikeDarling Downs, QLD
Can’t ask for anymore
Nigel was easy to deal with.. he didn’t hesitate to make changes when I was been fussy.. Price was on point!
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Arthur T.Wheatbelt, WA
all is going smoothly for my new shed and I have a delivery date already
wide span sheds have been very helpful so far nothing has been a problem to them always eager to satisfy the purchaser emails are answered promptly
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not happyWide Bay-Burnett, QLD
- 2 reviews
- 2 likes
Warning Warning Warning!!!!!!!
Kit shed paid for in full, kit delivered poorly packed scratched guttering and sheets, many parts of the kit were missing even the truck delivery guy was sick of coming back to deliver missing parts. finally after the promise of buy now and you will have your shed before Christmas deal its 3pm 23/12/2020 and I'm left chasing roller door tracks with freight companies with all of widespan knocked off for Christmas. Shed erector had to buy extra steel due to the inferior product. Be very careful and read the fine print very carefully as I was quot...Read more
ed for a window but widespan apparently don't do windows. Reading other reviews I'm sure they will respond trying to justify themselves, overall very very poor customer service and as far as the state sales manager how rude are you sir. Overall quick to take your money poor service,Similar opinion? Write a review on ProductReview.com.au!
Anita ZanardoSouth West, WA
Warranty issues
Both Centurion rollerdoors were faulty. They were replaced, but delivery, removal of broken doors and installation of new doors was slow with much shifting of blame. All done by email, no personal contact. Centurion offered widespan sheds $300 for taking down, replacement and removal of doors.
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murphybrownaboutface
- 2 reviews
Be aware.
I put my shed up after getting an own builders license but the construction manual is a none event,whoever put this manual together should be shot.Firstly to identify each item is impossible as they dump all parts of the shed in a lump and there identifies are unreadable.Also short supply of gifts and over supply of sheeting leads to confusion.Example instead of 16 sheets of cladding we got 32 and grits we were short of 8 to wit we purchased locally there response nil didn’t want to know us after the event.I notified wide span sheds of my shor...Read more
tfall but as yet no communication or forthcoming for our predicament.Post building the shed I asked about putting a window in it and reply was it will cost you for plans we hold to put a window in it no reference to the shortfall of the item missing or the over supply of useless sheeting.Be Aware.Similar opinion? Write a review on ProductReview.com.au!
kerryNorth-East, TAS
- Verified customer
very happy with Max
very good sheds and very happy Max was very good to do biznes with a big help with the erevy thing
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Review collected in partnership with Wide Span Sheds
David B.South East Queensland, QLD
No mess no fuss service.
Great service. As a digital professional I was very impressed with the ease and security of the electronic system they use. The 3D model was great.
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Questions & Answers
DLCasked
I am looking for the paperwork on how to construct The Valley View kit home 345 we have purchased one from someone who bought it in 2012 but never erected it and has lost the instructions. Can you tell me where to get them.
3 answers
give wide span sheds a call or send them an email I am sure they should be able to help you
David F.Wide Span Sheds
Hi DLC,
Please send an email confirming your contact details to customer.service@sheds.com.au and in that email relay the details in your question above and a member of our Customer Service team will assist you.
Kind regards,
Wide Span Sheds Customer Service Team
Thank you will do.
Anya W.asked
Looking to speak with someone who has experience building one of the kit homes on raised floor please. How easy was it...? Any problems or issues with the council re permits?What did you use for flooring and internal walls? How much was the total cost of the build?
1 answer
David F.Wide Span Sheds
Thank you for your enquiry Anya. Our Kit Homes Product Manager, Peter Mason has advised that he is more than willing to discuss all of your questions with you. You can contact Peter on 07 5657 8891 or email him at peter.mason@sheds.com.au with your contact details and he will call you.
Kind regards,
Wide Span Sheds Customer Service Team
murphybrownasked
I purchased a American style barn and is having trouble working out whether a bearer faces inwards or outwards,also a column that is shown on the plan but no fitting instructions at all,and missing girts,it has been a nightmare trying to decider construction procedures.
1 answer
David F.Wide Span Sheds
Thank you for your enquiry 'murphybrown'. If you have not already done so, can you please send us an email stating your job reference number so that we can assist you. Please send the email to your dedicated Customer Service Representative, or use the email address customer.service@sheds.com.au. We have undertaken a search but there are too many jobs under the names Murphy and Brown for us to be able to identify you.
Kind regards,
Wide Span Sheds Customer Service Team
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