Worst service ever.
Doors on back to front, rubbish not removed.... although they did take the left over panels that were actually mine.
The shed itself apart from doors is good...
Not sure about it having been good value though.
Doesn't live up to TV add expectations
The original sales person was great to deal with at first but once the contract was signed the north Brisbane salesperson didn't want to know us or help us and was rude to my wife. Had to continually ring Titan for the next step, was very confusing with all involved eg salesperson, certifier, concreter, installer and Titan. The workmanship on the shed frame was very poor with parts missing and the concrete slab was damaged when fasteners were installed at the bottom of the frames. Concerns with both roller doors, one doesn't seal on the floor and the other slide rail is very flimsy. The quality of the steel frames isn't what I would expect from Titan given their air play on TV. Steel have been cut with sharp edges still visible and starting to rust. I actually painted some areas of the frames before it was installed. Some issues were fixed by Titan and it wasn't a problem for them but I don't recommend them at all.
The salesman, John Barter was excellent, prompt, I first made contact with Titan (Crestmead) on a Saturday morning by that afternoon John had come to site & measured / checked the site suitability.
The price was reasonable, approx. half another quote, I did seek another (3rd) quote, however the 3rd company wasn't able to do a ( weekend) site inspection for more than a month.
I demolished, the old carport/ cleared the site. ( the existing concrete slab was re-used), although because the carport was wider than the existing slab, the 2 outside posts needed new footings
The new carport, (6 m long X 3 m wide X 2.7 m high, skillion roof) was built over 2 half days, I didn't actually see the builder, as it was done while I was at work.
The finished carport is well built/ heavy duty, exactly what I wanted, high enough to back my 4wd in with my kayak still on the roof-bars.
Extremely unhappy - Absolutely terrible service
We have had the worst experience with Titan. The shed is sited incorrectly as there was no site visit beforehand and a Concreter who was in too much of a hurry to care. If anyone is thinking of getting a shed through Titan beware as we have found that if there is a problem it is the owners responsibility.
We are extremely happy!!
We had a caravan carport and small shed erected. Everything has been done professionally and in the time frame promised. The salesman Phillip Watkins listened to what we wanted and that's what we got.
The contractors were there on time and completed each section in a professional manner. We can highly recommend Titan Garages and Sheds and they were also one of the most reasonable quotes. Thank you Titan.
This is my second Titan shed the last one was 18 years ago i was happy with everything back then that is why i went with Titan again , they did a excellent job the product is the best around Fresno Concrete contractors Titan did a amazing job i have no problem recommending that concrete company , as for the installation of my Titan Shed , Shane had my Titan up under 8 hrs , top guy & top job ,because this is my second Titan Adam the Manager threw in a electric door opener . ,
Happy Little Vegemite Michael Quinn Boondall
Boy, what they say and what they do is totally different ,
Another update 3/3/19
Well after a promise to call two Monday’s ago hasn’t happened .
So I doubt we are in mediation now .
The product is good , however , even with all the mistakes , customer service during and after leave a lot to be desired .
I feel ingood conscience that I really can’t recommend Titan as they haven’t fulfilled “ our commitment to you “ as on the reverse of their business cards .
Ros and Pau
Update !Update ! Update !!
Amendum to original post 27/2/19
After hearing from Titan yesterday, after a chat last week they contacted us yesterday to say we can call and pick up the keys to our shed, when we get back from holidays. That’s fantastic !
Except for a few problems :
Here’s the first problem: * we didn’t get a shed with or without keys .
Second problem: * we have a carport ( still with all its problems )
Third problem : * we haven’t been on holidays.
Fourth problem: * Addressed to us however not sent to the right people with the shed
Fifth problem: * a plumber came today and yesterday and put our down pipes in their proper position, at our expense , where they should have been in the first place. Now it’s all finished, no thanks to Titan, we can get final clearance.
We wanted an extra carport for a long time.
In October 2018, We chose Titan as they said they would handle council permits, would deliver framework with a few days notice and it would only take 8 hours to erect.
We should have twigged we were going to have trouble when the salesman forgot to meet with my husband at lunchtime, he took time off to meet him here , he rang and said he couldn’t remember the phone arrangement from the day before.
He came on Saturday after to measure , we were happy with the price so said to go ahead. We chose colours that day, paid half the cost as deposit, he said the team would contact us for the balance before the delivery. We paid the balance of before the framework could be delivered. We were told we would be kept up to date and given a few days notice before starting the build.
Three weeks before Christmas the framework was delivered , it sat there until late January 19.
We called the office before Xmas to find they were closed until January 7th.
We called again, utter chaos someone had left and not contact customers with dates etc.
The builders rang Sunday night to say they would be here in the morning, so we were late for work. There was a problem with the plans , they had the first draft, we had the second. They needed to check this out .
so after telling us how hard this was going to be and saying that the holes my husband dug to show them where the pipes were, close to the pole sites, and the hedge had to be reduced by a third for them to get in by the pool to work there and we had to take two pool fence sections off for them to get around, they then contacted us a week later ! A week !
So first day of build, they arrived later than stated, they were arguing with each other about where the poles were to go, my husband had to leave for work ( late again ) after chatting to them about what he had done and what they were going to do.
Yes only takes about 8 hours to erect.
Tuesday, They put some of the frame together , shouted and swearing at each other, I’ve apologised to our neighbours and their children.
They left at 1pm.
Coming back Wednesday, started to do concrete for posts, not enough , did some and left , everything still in middle of driveway, fences still off. Still arguing.
Thursday rang to say can’t come , bad back,
Friday we’re here for 10 _15 minutes had to pack up as one needed the hospital as he was choking on a sausage roll. Still arguing.
Said we’ll be back Saturday, they turned up got quite a lot done .my husband discussed downpipes , best place for them etc
said we’ll be back and finish on Sunday . Never turned up.
Came on Monday for a quick visit to top up the concrete , then left in under an hour.
Returned Tuesday and did a bit more , they pop riveted everything that needed it and places that didn’t . The down pipes have been placed near the house in the opposite spot to where they were to be.
Everything went quiet , and they were gone . Not a word was said . Just gone . We weren’t sure if they had more to do . Still didn’t until we heard from you by mail today saying it was finished.
we knew we had to pay for the pipes by a plumber at our expense for final inspection however we have to remove your down pipes all riveted on,
in the wrong spot at our expense.
I feel that if someone asked me what I thought about Titan I couldn’t lie.
Paul and Ros
Great job by the whole TITAN Team. John started the ball rolling with on site measure and quote. Everything went smoothly from start to finish considering it was over the Xmas period. Scott did a great job installing the garaport to my existing TITAN shed. Looks like it was always there originally. Very Happy with end result.
Building my Titan tiny house was a breeze because Sharon and John care about what you want to achiev
I had in mind for a long time to build a small and sustainable dwelling. Downsizing seemed like an easy way to de-clutter and live a life that would one day be debt free. I had looked at what it would take to get council to approve it’s construction and went through the headache of working out who would insure such a dwelling and how expensive that might be but the answers don’t come easy and the stress associated with building something with an unknown budget was quite scary.
Then I met Sharon and John down at Titan Tiny Houses and sheds in Nerang, on the Gold Coast. Those fears of the unknown and the costs associated with building a tiny house soon dissipated.
These two are not only genuine people vested in the creation of your dream, but also have credibility. They live the Titan tiny house lifestyle, having built their own custom house using Titan products, and having lived in that dwelling for a number of years. They also very openly allow people like me to visit their house on the Gold Coast hinterland, to show what can be done, and how living small doesn’t mean you have to live without.
They took all the guesswork out of what construction standard the dwelling would have to be built too and helped with the mind boggling process of dealing with council. John has an extensive background in construction and was very helpful in directing me to trades and really outlaying the processes and building schedules, from erection to a finished, and ready to live in dwelling.
Sharon was always on hand to take my calls about concerns I had with the process and or the product. She is the basis of what drew me in to buying and building a Titan Tiny House. Sharon has a no frills frankness about her that makes you feel confident in Titan being the right fit to make your Tiny dream a reality.
This husband and wife pair really are so much more than salespeople. They live what they are selling and they are passionate about helping you fulfil your dream of being a house owner.
I couldn’t recommend them enough. They did not leave me high and dry after they got the sale. They actively played a part in my success in getting my tiny house council approved and insurable. Give them a call or better yet drop down to Nerang and have a coffee with them. You’ll see a married couple that are hardworking and passionate about what they do. Thank you Sharon and John and thank you Titan Tiny Houses for helping me fulfil my dream of home ownership.
Excellent performance Dean McComb Caboolture Titan.
Great Sales man. Talked no rubbish - Price was within market and did exactly what he said.
I opted for the shed only (ex display), Did the concrete, install and cert cheaper away from Titan. More messing around but saved a fair bit. Shed came on discussed delivery date (1st Date I moved because concrete got put back due to weather Titan head office was more than accommodating.
The shed is great quality and all fixings are fantastic even though it was ex display. The installation video is a bit dated and also misleading when compared to new drawings and obvious changes in design. I had a minor issue on a Saturday I was performing the install I rand Dean the salesman at Caboolture wrongly assuming he worked Saturdays. Nevertheless Dean answered my call knowing it was me and also helped me through the issue I had.
Would recommend Titan for the sales people and quality of products.
Shed finally completed yesterday after waiting months on end. The shed itself seems good and I think it will stand the test of time. My rating of 2 stars is solely based on the runnings of the company or lack of.
Firstly salesman was ok, No surprise, it’s their job to sign you up. After signing up for your shed and now dealing with head office is where the extremely poor communication/management begins. The only time Titan are prompt is when they’re sending an invoice.
The left hand doesn’t work with the right. I got an invoice for an installment that I had already paid for. The salesman advised head office of colours for the shed yet head office had it wrong. Only a day or 2 notice was provided for delivery, concreting, shed erection and when your waiting weeks/months you need to drop any plans that had been made.
A shed delivery date supposedly has to be arranged prior to organising a construction date. Probably wouldn’t be too bad if you didn’t have to have it sitting in your yard for around 10 weeks.
Titan are not willing to have it delivered week of construction. Any damage to shed components is your responsibility, so be careful coming into storm season. Not all components were delivered on delivery date yet according to contract it is your responsibility to make sure all is there. I wasn’t advised that not all parts were to be delivered so I had to chase this up. Whomever I spoke to seemed to be initially caught unaware.
To get a reply to an email just doesn’t seem to happen, you need to chase all enquirers up with phone calls. I waited around 2 weeks for a reply to 1 email that didn’t come until I picked up the phone.
Titan, you may have a decent product but from recent reviews you need to communicate with your customers. I would imagine that until you do the recent poor reviews will continue. The delivery men, concreters and construction men were all good but I bet they’re sick of hearing the same complaints.
It takes along time to get a Titan carport
We got the Capalaba Titan sales guy out to measure and quote, had to chase the quote then he measured wrong had to come back to be helped to measure the right width.Then pay deposit went to council payed next payment 13 weeks later kit arrived then another 5 weeks before construction. The carport is very strong, finish is acceptable be aware that titan doesn’t do the stormwater hook up and you have to organise the final inspection. I think that titan has a lack of installers you pretty well pay all the money before you get anything out of the ground,If you want a well built carport and prepared to wait then buy a titan,the timeframe wasn’t convaryed when the quote was submitted.
You'll be lucky if they ever show up to build your shed
Poor communication poor service. If you're in business of building sheds/carports and you can't do this in a timely manner you are in the wrong business. Go and grow potatoes or something. Shop around and ask people about service before purchasing a shed. Two workmates ordered their sheds after mine off a different shed company and both sheds are up and have been up for 8 weeks. Much larger sheds on slabs. Mine hasn't got a slab.
It may be worth trying someone else, What Service?
Titan have lost their way. Each area don't speak to each other, and overall there is an obvious lack of customer service, no contact and no care.
When you do contact them to chase things up it is usually followed by a soft apology and "we are doing the best we can".
The reputation they had is gone, material seems to be ok, but the service and care for customers is certainly not evident.
My installation took months since we paid and signed the contract, unacceptable really, especially with no communication to manage our expectations.
You can get a shed or carport form a number of local suppliers, most of these care about their customers and the service as they benefit from repeat business or referrals.
Sorry Titan, I won't be recommending you to anyone.
After signing a contract for a three bay garage in late April and paying all the installments in time.. there is no customer service, no returned phone calls, the Bundamba sales rep, doesn’t care as he has his sale commission already. Shed was delivered Five weeks ago, after many phone calls asking when will it be erected this is the answer we got by Text Message... name of the installer is @@@@@@@@@ (name withheld) he has been assigned as the installer for your Titan shed he will be in touch in the near future to organise a start date... TITAN WILL NOT GIVE ANYTHING IN WRITING.... after they take your money... Titan use SUB CONTRACTS to do their Concrete slabs and Install there sheds!!! I’m a shift worker and have large dogs so I need to be home when they install.
ordeal of communication sequel
The cement slab was expertly done by [name removed]. The concrete delivered to the site was incorrect in that it had too much water. [name removed]'s staff member stayed with the curing slab until 10 at night. He was back at the slab at 4 in the morning until 11am. The quality of his work was exceptional.
The shed erection was done in one day.
Communication with head office in Brisbane was good. I never had any further communication with the local office.
I am amazed however at the amount of work I still had to do such as the site clean up and sealing the guttering.
Excellent product and very Happy with the Shek
Very Happy with the Supply and Erection of my Shed and the Erection of it. The Service from the Staff was excellent.
Could be better...
I ordered a custom shed which costs considerably more than an 'off-the-shelf' shed. On a 2m high shed the option of a roller door was out, so, I uninstalled the swing doors and replaced them with a 'roller shutter' (the kind you see over windows) - and additional $1000 but it gave me the roller door I wanted. I found panel top and bottom plates were not parallel. The gable end flashing was not long enough and therefore the ends look a little unfinished. A very generic installation guideline was provided of which little was relative to my type of shed.
All in all, the finished product has come up quite good with my addition of the roller shutter.
The best thing I found with Titan was the service. All that I dealt with were exceptional.
Had a carport done by Titan and am pretty happy with the finished product. Although the process was a bit slower than I would have liked. I also would have preferred that they use Colourbond corry & flashings rather than the Chinese corry. Looks the same now, but we'll see how well the colour holds up in the future.
No communication, delivery late and was to be installed before Christmas, still waiting for that to happen. Shocking communication, shouldn't be this hard.
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