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EatNow.com.au

EatNow.com.au

3.9 from 610 reviews

See the Best Food Delivery Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
335
4 star
102
3 star
35
2 star
32
1 star
106

silver.bear.1

silver.bear.1Metropolitan Adelaide, SA

Not Impressed. 1/5

published

MenuLog is dreadful. Eat Now used to be excellent. MenuLog is not a patch on Eat Now. No pictures of meals, no description of what the dishes consist of - just a name e.g. "Chicken - with sauce". "Chicken - no sauce." A 4 year old child could do better. MenuLog needs to lift its game, radically.

Timely DeliveryNo

blurredvission

blurredvissionMetropolitan Adelaide, SA

If I wanted to order on Menu Log I would go to that site

published

Eatnow used to be really simple you enter a postcode and the places that deliver to your location are shown. Now my search results are dominated by Menu Log and "order on Menu Log". Just now the 3rd restaurant in my search results does not deliver to my address. I have just wasted 30 minutes when it used to take literally 2 minutes to do. I do not know what is happening but menulog is messing up this site. If people wanted to order from menulog they would go to that site

Value for Money
Microbel

MicrobelAdelaide

  • 16 reviews
  • 9 likes
  • Verified customer

Consistent, food app of my choice

published

This is my go to for ordering online. Mostly I pick food up, it's just the ease of being able to order while I'm out and about. Restaurants have generally been ready on time with the odd exception, but in most cases the service was polite and apologetic, typically offering some sort of additional item for free. Never outrageously late though. Have ordered pizza, chinese, indian and thai from various places, and tend to use the same ones.
I find the app or browser version really easy to use too.

Value for Money
Timely DeliveryYes

bad service and over charged

published

I made an order for Chinese.
It took nearly 2 hrs to get all the food was Luke warm or cold.
The hole meal was worth $76 they charged $101.
this is the worst company I have ever used never again.

Value for Money
1 comment
Michael Hutman
Michael Hutman

The order was done in Liverpool Sydney


Sunny

SunnyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

overcharged me for pizza

published

so the story is I ordered online at speedypizza Braybrook, VIC via eatnow. I was charged 17.90 and when i got at restaurant saw their menu it was priced 14.90. I contacted eatnow and it been over a week and did not hear back from them. its only 3 dollars but my perception now for eatnow is that they can overcharge at other places too and they dont care about issues like this which are critical for image of the company. eatnow employee is asking me the proof or photo of the menu even though speedypizza is their business partner and its only a phone call away. I would think eatnow would have an urgency to fix issues like this but apparently not.

Value for Money
Timely DeliveryYes

  • Verified customer

System worked but order was wrong

published

Pretty happy with the process but the restaurant probably didn't read order properly. Got the wrong pizza but did make up a new one and deliver it when I rang.

Value for Money

Review collected in partnership with EatNow.com.au


JaneT

JaneTSydney Surrounds, NSW

  • Verified customer

Stir Crazy by Tim Neutral Bay

published

Great pick up location. Good menu selection. Food was ready on time. Great food. Really nice, hot and exactly what was ordered. Will be going back. 5 out of 5.

Value for Money

Review collected in partnership with EatNow.com.au


JanF

JanFGreater Melbourne (Metropolitan), VIC

  • Verified customer

Not impressed

published

I made an order for delivery and received confirmation but a long time later my food had not arrived. I rang the restaurant who had not received the EatNow order. They cooked and delivered my food quickly and added a couple of extra items to make up for my disappointment.

Review collected in partnership with EatNow.com.au

Radman69

Radman69Sydney, NSW

  • 5 reviews
  • Verified customer

Poor experience - poor customer service

published

I made an order to collect. The order was accepted and my card was debited, SMS and emails received. The restaurant it was closed. I called EatNow who didn't believe that the restaurant was closed - why would I make this up? I sat outside the closed restaurant for 10 minutes while they tried to contact. I asked how I can tell if via the EatNow site if a restaurant is open - they hung up on me. No response to emails either. Offered a meagre $5 credit as compensation - which they admitted they forgot to process.

Value for Money
Timely DeliveryNo
Brian James

Brian JamesSydney, NSW

  • 4 reviews
  • Verified customer

Driver doesn't read instructions before delivery.

published

This village has 2 entrances. Jones Rd and Kenthurst Rd. Driver went to Kenthurst rd although the address stated Jones Rd. Consequently food was only warm. She got here eventually. Must have read instructions.

Value for Money
Timely DeliveryNo

Review collected in partnership with EatNow.com.au


Patty M.

Patty M.South East Queensland, QLD

  • Verified customer

Quick service

published

Got our meals earlier than expected which was very welcome. Never had a delay with this service. I totally recommended. Drivers are friendly and provide good service, we will keep using eat now.

Value for Money
Timely DeliveryYes

Review collected in partnership with EatNow.com.au


  • Verified customer

It's heaven on earth

published

I really love it...it's fast and very tasty ...will used often...staff there very friendly and I ordered can of Coke they didn't have instead I received bottle of Coke..... amazing

Value for Money
Timely DeliveryYes

Review collected in partnership with EatNow.com.au


Tejas

TejasPerth, WA

  • 2 reviews
  • Verified customer

This perfect, Good Teste and on time

published

It was great test and service on time. price is also reasonably good. will definitely order again. I tried 4 different curries and Naan bread, all right on money. great

Value for Money
Timely DeliveryYes

Review collected in partnership with EatNow.com.au


VanessaW

VanessaWNortheast, VIC

  • Verified customer

Awesome

published

Great app that has all the restaurants on there that will deliver to my small town. Love it and so easy to use. Also tells me where and what I ordered last time too.

Timely DeliveryYes

Review collected in partnership with EatNow.com.au

Josephine Allen

Josephine AllenMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

love it!!!

published

got our food on time and it was hot and very nice very happy indeed def will get again thanks have tried other delivery people no good didnt receive our food it wasnt very nice but you were so good with everything thankyou keep up the good work!!! :)

Value for Money
Timely DeliveryYes

Review collected in partnership with EatNow.com.au

Fast food? 2.5hrs later

published

Honestly people are using you to get food quickly perhaps don’t take payment if you can’t deliver a service. Other apps at least give you progress updates on the status of your order EatNow seems content with taking the payment clip and offering literally no value add.

Value for Money
Timely DeliveryNo

LouiseC

LouiseCSydney, NSW

  • Verified customer

The best app

published

Beats all the competitors for ease of use. I always order with EatNow. No dramas, just easy to order, delicious food at my fingertips. Keep up the good work EN.

Value for Money
Timely DeliveryYes

Review collected in partnership with EatNow.com.au


  • Verified customer

So easy to use

published

Easy to use, fast to order. So convenient. The menu is easy to navigate and easy to find what you are looking for. Paying is a breeze with PayPal or cc

Value for Money
Timely DeliveryYes

Review collected in partnership with EatNow.com.au


Keith

KeithSydney, NSW

Service failure

published
Timely DeliveryNo

Jo M.

Jo M.South East Queensland, QLD

  • Verified customer

Excellent

published

Very good I love this makes ordering easy thank you eat now for this app.

Don’t know what else I can say limit the words because I can’t be anymore descriptive

Value for Money
Timely DeliveryYes

Review collected in partnership with EatNow.com.au

The reviewer stated that an incentive was offered for this review


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Questions & Answers

Gday

Gdayasked

I submitted feedback regarding a 40 minute delay on our food, no correspondence to let us know. Havee not heard back, would like a refund. It ruined our night, threw our plans. Thankyou

No answers

Joana C.

Joana C.asked

My order was approved cancellation by kitchen lahori last friday because time of delivery was inconvenient (they wanted to deliver 2-2.5hrs after approving my order-their site suggested they can deliver earlier). May i know how refund works on your site?

1 answer
EatNow.com.au
MenulogEatNow.com.au

Hi Joana,
refunds work differently depending on the situation (e.g. was the order accepted by the restaurant first or cancelled straight away, was it delivered etc)
If I understand you correctly you cancelled the order directly with Kitchen Lahori and you never received the food?
In this case please contact us on support@eatnow.com.au with your order details and a description of what happened and we will arrange the refund for you.
Regards,
The EatNow Team


Get an answer from our members and EatNow.com.au representatives

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