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eBay

eBay

2.1 from 1,064 reviews

Ebay Services Progressively Worse

I have been an avid user since 2012. I refuse to pay a fee to become a ebay plus member as we spend sooooo much money on ebay already. Since they introduced this...their customer service team have either been rude or not want to help me, I have also had to make continue contact over the same issue because they say they will do something and then they don't. This is because I am not an ebay plus member so I am no longer an important customer. The other thing I recently notice is that I had left a negative feedback to a seller and ebay removed this. My feedback was legitimate and no profanity used. I asked ebay why they removed this...they came back to me and said that the seller provided document to prove otherwise that contradicts my feedback. What the hell? I the buyer knows what I received...ebay should have checked with me...so obviously seller provided ebay with fake documentation. Anyways...so this seller had four recent negative feedback from different buyers...and now ebay has for some reason removed all of them... this seller now has 100% positive feedback. The bottom line is...what is the point of leaving negative feedback now...and us the buyers now need to be aware that dishonesty plays a role from both ebay and sellers against us buyers who keep their site running. Last thing...if you receive a refund from international seller and it is not in your countrys currency, as what has happened to me a few times...you may find shortfall...refund less that what you actually paid originally because they do not lock in the currency. Another thing ebay couldn't care less about that their buyers are getting ripped off. Just some things I should share with you all.

Product Quality
Shipping
Return Claim MadeNo
Used service as a:Buyer

Fantastic online shopping

Very pleased with eBay services, always a pleasure to chat to staff sellers I've met are always willing to help and understand, free shipping is always a benefit & PayPal is a added level of financial security.

Product Quality
Shipping
Return Claim MadeNo
Used service as a:Buyer

Loving it!

I have been an Ebay customer since the early days, to begin with as a buyer only. For a few years now I have also been a seller. The ease of both, searching for an buying and listing and selling products is mostly great. I do struggle sometimes with the selling restrictions, but I hope this will resolve itself over time. I have received mostly excellent customer service!

Product Quality
Return Claim MadeNo

can't live without it

you can always find everything you are looking for on ebay. also variable prices are available for the same products but it is easy to pick the product with best value.

Return Claim MadeNo
Used service as a:Buyer

good selection but site used to be better

ebay USED to provide many options from around the world & very reasonable prices & with good buyer protection.
since the online purchases 10% gst grab which ebay chose to involve themselves in (apparently businesses particularly international ones still have/had the choice not to include themselves), prices got more expensive (but paradoxically, if the gst was supposed to serve as disincentive to buy offshore, overseas prices even WITH gst, are STILL generally cheaper) & so did shipping costs for items bought from overseas - particularly the US.
ebay makes a point of giving delivery estimates that sometimes are accurate, but when they're not (& an item is even a week late) there are no incentives offered for the inconvenience. makes you wonder why they even make a point of focusing on questions when leaving feedback for a seller if the item arrived by a certain date.
as a result, what was once a favourite site became one of the last on my list to buy from.
i certainly wouldn't recommend to buy from them anymore.
in general, prices off ebay have many a time been much cheaper (using google searches instead).
it's clear that ebay no longer cares about providing customers with competitive prices which is sad.

Product Quality
Shipping
Return Claim MadeNo
Used service as a:Buyer

My money gone and my order never come

Don’t waste your money to purchase the item from eBay, because they’re not cooperative to solve your problem and guarantee your items delivery to your house. I’m never receiving my order, I told them my case and they just close my case and no refund for my order. No recommend at all in the future.

Product Quality
Shipping
Return Claim MadeYes
Used service as a:Seller

Appalling customer service and dishonest

Ebay charged a sellers fee for the same item twice. It was a table that we originally had listed for $3000 and then relisted for $1800. They incorrectly charged us twice as they incorrectly accused/assumed that we sold outside of Ebay so the total in fees was over$500. When I contacted ebay the manager refused to refund the incorrect sellers fee even though she acknowledged we had been charged twice. I wasted 4 hours of my time to get the incorrect charge credited. Dishonest , unprofessional and an utter disgrace. I became so stressed from the situation.

Return Claim MadeNo
Used service as a:Seller

You're on dealer's mercy- the warranty is just a myth with eBay Australia

Although it offers a vast variety of almost anything that you may need, but most of the stuff is cheap PRC made. Be careful when you read the terms like Warranty or Star Seller etc.
You are only safe if the product dies in the first 30 days from purchase or it doesn't arrive at all. After that, eBay Australia will not do anything except approach the seller on your behalf and if the seller doesn't want to honour the warranty you are screwed. Some of the items that I recently purchased on ebay went south (leaky taps, flashing globes and what not) within the first year of purchase. After approaching ebay and writing to sellers, I got nothing.
In a nutshell, buy the items that are for the amount that you can easily forget, no hundreds or thousands and only fifties, that sums it all.

Product Quality
Shipping
Return Claim MadeYes
Used service as a:Buyer

The best available online shopping platform despite the occasional bad quality (you get what you pay for)

I have had many good experiences and yes the occasional bad ones where I have to return something because the seller did not send correct item or what i received was awful quality. Today eBay makes it really easy to return any item purchased and get a full refund. Remember it is other nasty people that sell faulty items, eBay just provides the them with a way to sell it Once you make your PayPal account and link it with eBay buying stuff is as easy as two mouse clicks. For sellers however the fees could seem a bit high but the system they have in place to help setup an add quickly from their templates was pretty good when I used it last.

Product Quality
Shipping
Return Claim MadeNo
Used service as a:Buyer

Nightmare. Completely horrendous.

Typically - with anything online these days - password/ registration, security, process (password loop-trap/ entering payment details etc.) is a horrendous nightmare for a seller. A waste of valuable time. Gumtree will spare you the pain.

Product Quality
Return Claim MadeNo
Used service as a:Seller

Ebay Support is Hopeless

I recently sought help from Ebay for a failed purchase. Their response has simply astounded me. I purchased 4 bottles of a supplement from an ebay seller. The seller only delivered 1 bottle. The seller sent me an email confirming they knew they owed me 3 bottles but they didn't send out the rest of the order or respond to further messages. I raised a dispute with Ebay. Ebay rejected my dispute because they found the seller had made a delivery. It didn't matter to Ebay that the delivery wasn't what I ordered. I appealed and in their written response Ebay acknowledged I hadn't received my full order and said they would intervene after 3 business days. I contacted them 3 days later but they refused to help. Even though they knew I hadn't received what I ordered, they said a delivery had been made and that was the end of story. No further appeals allowed. Ubelievable!!! The moral of this story is don't expect Ebay to help if you have a problem with a seller. And remember if you have purchased by credit card you can ask for a chargeback if things go wrong.

Product Quality
Used service as a:Buyer

Seller didn't send the parcel as expected, causing a major problem.

Ebay is so extremely corrupt. Especially now that the GST is being applied - Ebay is starting to enabling some serious illegal activities. I bought a series of DVDs (08/04/19). On the Ebay page the seller claimed that she would send it via "Australia Post Standard Postage". The seller was "iiconics" - located in Western Australia. Unfortunately the seller did not do this. She sent them via a courier called Sendle. I was home but I was left a card, in the mail box, that said that the parcel had been sent to the nearest drop off point - a local newsagent. I went there to collect it, but I could not because I don't have a passport or driver's license and thus I have no photo ID. The manager would not allow me to collect it. I said that I had no photo ID and he said that it would be sent "return to sender" if it was not collected in 5 days. As I could not collect it, they sent the parcel back to the sender. I had opened a case to get a refund earlier. After the seller admitted to getting the parcel back, she escalated the case and I received a message that the seller had done this and that I would not get a refund. Basically the seller stole my money and Ebay enabled it. If the parcel had been sent to Australia Post I would have been able to go to there and used my Health Care Card to get the parcel. They know me there and I would have had no problem - but Sendle put it in a bad location and I couldn't get it. Basically the seller was a serious liar and said that I had had an opportunity to collect, but simply requested to RTS - as the parcel was marked - as it was no longer wanted. Basically she was a real nasty person. Basically took advantage of a person with disability. Disgusting.

Shipping
Return Claim MadeYes
Used service as a:Buyer

Wrong size Vans shoe sent out

Vans still do not and will not get half sizes in Australia, goes online and orders a half size, seller sends out a 10. Cheers Ebay now after 3 weeks of waiting how long will this take to resolve? This online buying shoes is a fun process when some turkey can't even pack the correct order. Meanwhile all the other sellers are selling out half sizes while I have to wait for a response from the seller. Trash process.


Fraudulent and frustrating

I purchased a gift for my niece. The seller then emailed me saying the only one they had left was damaged and would I like a refund. I said yes and they responded saying they have no record of the transactions. Now the details say it has been sent but the tracking number is not valid. Do not shop on ebay. I cannot reverse the sale on paypal either. Seller is caibeiup0507_9 .

Product Quality
Return Claim MadeNo
Used service as a:Buyer

Pathetic! Paid for eBay plus membership

Once I paid for this membership I never got anymore worthwhile coupons and deals like I previously got. Funny my partners account that he never uses get offers and coupons. I want my money back!

Product Quality
Return Claim MadeNo
Used service as a:Seller

HORRIBLE CUSTOMER SERVICE

Marjorie from customer solutions did nothing to keep me as a customer! She showed no signs of concern loosing her customer and not giving the resolution expected!!! Goodbye EBay!!!! Terrible experience

Product Quality
Shipping
Return Claim MadeNo
Used service as a:Seller

2 Item not recieved and no reply from "Dazsell" after multiple emails

I dont want to give 1 star. But I have no option.
I have ordered 2 women tops last year which I never recieved. No reply from seller. I had bad experience in the past as well when I didn't receive my order. I will never buy anything from Ebay again.Very frustrated.

I only buy stuff from Wish now.

Product Quality

Tiantianupup Ebay sellor - don't buy from them

Purchased a bidet. Started leaking and sellor refused a refund. Appealed to Ebay as it was out of the time line, Ebay refused. Luckywish99@163.com is sellor email address in Hong Kong.


eBay are unscrupulous in their business practices

eBay charge you a % on the cost you have had to outlay for postage at your cost. They are thieves! They also allow unverified users to bid on items for sale (scammers), this promotes false bids and elivates sale prices which can result in you paying a falsely inflated amount! They are not interested in your opinion. Don’t use eBay, there are far better cost effective sales sites. Put eBay where they belong. In the garage bin!

Product Quality
Return Claim MadeNo

Why I won't ever use click and collect again

I decided to get an ebay package delivered to the 'click and collect' machine at my local Woolworths (Mayfield NSW). I thought that this would give me more collection flexibility oner the Easter/Anzac holiday period. But the system has a MAJOR flaw, the machine is out of action and the Woolworths staff have no way of retrieving my item and could not even tell me when this would be rectified. There really needs to be a backup method of accessing packages in the event of machine failure. I will not be using the 'click and collect' service as a buyer or seller ever again.

Product Quality
Shipping
Return Claim MadeNo

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Questions & Answers

Has anyone ever bought that Black Lace 2 pieces of dress? I want to buy that for prom, but I'm not sure at all if it's exactly as the photos show. This is https://www.ebay.co.uk/itm/Women-Lace-Evening-Party-Ball-Prom-Gown-Formal-Cocktail-Wedding-Long-Dress/143197867551?var=442131045287&hash=item2157420e1f:g:WxUAAOSwZrtcouZU
No answers

Can u buy gel blasters of ebay from overseas sellers without a permit?
1 answer
you can buy anything you want, but if it is a ‘declared’ item, or something that resembles a firearm, it will be confiscated at the border/port of entry. Talking from experience. AustFedParliament is currently (2018) looking at regs re gelblasters; but even if the Fed allows them in they’re still banned from being brought into Vic.

Has ebay stopped the Auto relist on the site as ine tried to make edits on the listings and within the last few days the box you tick to auto relist ,isnt there???
2 answers
Hi, ebay do endless updates and have Mc Screwed squillions of sellers shops. For the last 2 years there has been a severe problem where 1/2 of my stock photos are completely deleted, stuff that sold a year ago is now relisted again???- and so far I have found 200 sold items back up for sale???some items are listed twice, some now have 30 days only for the duration instead of auto list, 61 of my items have only x1 photo left- I also have 400 odd items that are just gone and missing in action... f**K knows where they vanished to??? It's fair to say that my ebay days are over. It will take me a good year to fix the mess and this is now the 2nd time it's happened.No idea about this

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