eBay
ABN: 220862888883,256 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment regarding eBay is mixed, with a notable volume of frustration concerning customer support and dispute resolution. While some users report positive transaction experiences, others highlight difficulties with shipping times, seller reliability, and navigating platform policies outside the standard guarantee window.
I have been an eBay user for 15 years, but I have observed a decline in service quality over the past four years. In my most recent transaction, there was a lack of oversight regarding the seller, who failed to respond to a legitimate refund request. I believe it is imperative for eBay to increase its monitoring of both buyers and, more importantly, sellers.
Ebay has decided that payment methods like afterpay are now not available for auctions. With no warning. Also if a seller send you multiple item offers they cannot be combined postage and each item has to be bought individually including postage so a combined postage would be say $5 is now say $50 any you have to hope or contact the seller to see if they will refund the extra postage charge. After 25 years im deleting my account Show details
Paid a seller $2000 for a transmission and he did not even bother to contact me about any delays up until I contacted him after 1 month! I simply requested a refund but he refused and send the part when I asked him not to because it was too late by then. Ebay simply took the sellers side and gave me the middle finger. Show details
Reviews with attachments
I order a needoh I ordered the needoh nice cube and I didn’t get what I exactly wanted the needoh feels sticky and it’s not the needoh nice cube I would like a refund and then the packaging is destroy I’m not that happy thank you.
Got broken pram from eBays seller & no help from ebay .totally ripped off – Bought a pram from ( babyobay_ltd) from eBay. Got it on time with tracking details but after using it first time & tyres got stuck & after that it didn’t move , both tyres from back was not working . I complain to seller & he promised that he will send a new stroller but he didn’t sent me any tracking details & keep on lying that he send it but I… Read more
never got it . He was making me fool but complain about this to eBay & next day I received a message from eBay that seller has send u tracking detail but when I checked that tracking number was old stroller tracking number . That seller made eBay fool aswell by sending old tracking number. However I tried again to contact eBay but there was window or place wher I can message them or ask for help & I doubt they also deleted my purchase list , where no proof of buying that stroller . They cheated me
Unable to leave feedback eBay Australia – Purchased two faulty bags from eBay on 7 Sep 22, left negative feedback for the vendor imart-au, eBay removed my negative feedback for NOT reason. Show details
Very bad customer service – I recently sold a GPU on eBay the seller decided to return it claiming it's faulty I told eBay I took a video straight B4 sending it showing that it works and took another one after I received it and yet they charged me $66 between fees and postage and simply told me to relist it like I'm ever gonna use eBay again Show details
I will definitely stop using ebay. The buyer protection is rubbish. Seller took so long to deliver, item arrived damaged, By the time you communicate with seller, refund period was over & ebay did not stand by me
This is why many ebay AU sellers left ebay for good, constantly deleting your ad list coz of they are pushing for AI n insisted on their ways of doing things ! they are forcing on our throat !!! SACK your Ebay AU CEO please n ASAP !! Show details
eBay don't deserve one star even . Awful place to buy anything from . I did huge mistake and bought spices from eBay . Ended i received a bag of rubbish , big difference between the ad picture and what I received. Contacted the seller they didn't answer back as they knows eBay protect them . Report it to eBay . There is nothing wrong with it . If eBay people eat rubbish we not . So i am happily closed my account . Show details
- +1
I have been a regular and keen user of eBay for 24 years. I have recommended it to others. I can no longer do that. Ebay has now made some very dubious changes and, in my view, is indulging in false advertising with its "Free to sell" campaign. Their campaign is based on a process change such that there is no longer a charge to *list*an item… Read more
for sale. However, a mandatory charge is added to the cost for the buyer for 'protection' and eBay still take a commission, which is unreasonably large. So, it is NOT 'Free to Sell' only free to list - not the same thing at all. - I consider that to be misleading advertising.
A major change has been made in that eBay has now brought all payments in-house so that buyers now pay eBay (previously the buyer paid the seller directly) and eBay pays the seller once the item has been confirmed as received and as advertised. On the surface this may seem reasonable. Not only is their no alternative option to this but what's worse is that *now eBay requires a seller to provide bank account login details* in order to receive payment once an item sells. No alternative is offered and, if my experience is common, the company is not prepared to discuss the issue but simply continually sends emails that you must complete this process.
Although eBay say that this process is *safe & secure*, they use a third party to conduct the bank verification and given the vast number of online frauds, thefts & hacks that are reported, including interference even with government and major corporation computer networks, I don't accept that giving bank details to another company of which I've never heard is reasonable or sensible. In addition, this insistence is not necessary because there are other safe ways to verify a client and provide payment.
So, much to my regret, despite 24 years and a 100% reputation for buying and selling, I can no longer recommend eBay and will no longer sell there and probably not buy there any longer.
Do Not Buy anything from This Seller,as they will STALL YOU with excuses & then after 30days on ebay,NO RECOURSES Still Waiting for goods after nearly 6 months & they will no reply to any messages left on EBAY They OWE me $26.40 & EBAY is Useless
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Ebay like to accuse you trying to sell outside ebay, for years we have been listing the exact pick up address on our listing without problems until they have appointed the current ceo for ebay au, constantly false accusations n deleted listing we have posted, we have also lost lot of sales since they deleted our listings, wasting time n energy n lost many sales, stupidity is the only reason how they loved to destroy their ebay sellers!!! Show details
Ebay needs to appoint a new ebay au ceo, many no longer want to sell n buy thru ebay au, no… Read more (+1 reply)
I bought an item, a water jet flosser from a seller on eBay. They give only a 30 day period and offer no buyer protection once over 30 days even if the seller has multiple complaints about the seller ripping people off in the same way. AliExpress is a far safer platform and offer better buyer protection. And at least they take action on… Read more
disreputable sellers committing fraud. I did contact the seller who stated it had been lost in the mail. Did offer a refund or to resend. All stated to eBay and they could check the messages. They just no longer care about customers.
Their site made my listings hard to find and delete when I sold them elsewhere. This enables a buyer to buy a product that should of been removed but could not be found. As a result, they charged me higher fees around 23%. They protect the coin sellers selling over graded coins as well. They charged those 23% fees for postage as well to me,… Read more
making the buyer angry at postage costs and making it look like your making profit from postage. Don't sell or buy coins on eBay. eBay has lost my business for life. See the fee break down below. On top of all this they charged me around $27 per month for my eBay shop. Good bye eBay and you will lose many coin buyers and sellers.
I won an auction that ran its complete and full time. The page asked to be reloaded while it determined the winner, it reloaded and said I was the winner. I was very excited to have won the auction. As always I immediately clicked on the pay now link on the page. The page loaded a page of similar items (photographic gear) and not checkout. I was a… Read more
little bewildered at first but went to my eBay and refreshed the page to find no notification saying pay now and the auction not listed under my purchased items. Then I received a text from the seller Akashic -camera, a Japanese based seller saying the item had already been sold and the auction was running by mistake. LIAR. The seller obviously did not like the price the auction concluded for and reneged on his and eBays duty to fulfil the auction terms. I contacted eBay through the "Tell us what you think" link and told them what happened. I highly doubt they could careless and I highly doubt I will hear anything back from them. I replied to the sellers cowardly message and told him he was a coward and a liar.
Also to do with user trust on eBay I left negative feedback for a different seller who thoroughly deserved it (something I rarely ever do) and eBay removed the negative feedback when the seller had a little cry to them about it. I did not use bad language or anything of the sort, I just stated the facts of what the seller had done. I gather from this that eBay abuse their ownership of the platform to protect making them money against all else.
Thought I would give this "sell for free" on ebay after they straight up stole from me last time I used them. Well first sale and already lied and stolen from me. Sale $267 - payout - $183!!! Someone please explain to me, how is nearly $80 taken "FREE" PUK THIS STEALING COMPANY. of course I never hear back from them!!! Show details
I’ve felt this way for a while now, but eBay is an e-commerce platform that protects the seller’s interests far more than the buyer’s (consumer's). Even when the item I ordered never reached me and was delivered to the wrong address, simply because the seller provided a tracking number—even though it was for a wrong delivery—eBay made the refund… Read more
process incredibly complicated and difficult. What I’ve learned and experienced this time is that the platform has so many loopholes. (I won't go into detail to prevent other sellers from copying it, but) if a seller deliberately decides to scam someone, they can easily make free money by exploiting eBay's seller protection policies and system. Furthermore, if a plumbing part I purchased (like a shower hose) starts leaking in less than a year, the seller is completely off the hook as long as they choose to simply ignore my messages. For a seller to be held accountable, the product—which should normally last for years without any issues—would have to fail almost immediately after purchase. Even then, there is still no guarantee that eBay would protect the buyer.
Latest follow-ups
After numerous hours attempting to get to talk to a human I gave up trying to get a refund Show details
Follow-up · No never received any money or communication from them
My outdoor table came in a flat pack, something that always makes me panic! However, it was surprisingly easy to put together with only 5 parts to attach to the table top. Clear instructions made it easy for this 75 year old woman to follow. The table itself it sturdy, beautiful and has a hole in the middle for an umbrella - big win!
Follow-up · Unfortunately the square metal piece under the table which holds the umbrella upright has failed and it did so within a few months. Not completely happy with that but the table is still strong and weathering well. I do love it, just sad it was let down by a tiny part of the construction which was not strong enough.
Thinking of selling on eBay to earn some money? Think again. 2 weeks prior to this review, I have listed an item and sold it in a relatively short time, item shipped the next day, delivered and all seemed OK. Now over $660 of mine are sitting with… Read more
eBay Australia who ensured I may never get it. I have been eBay client for over 25 years and have a impeccable star record. Some time ago, when this large corporation made very unfavourable changes affecting sellers, I stopped selling on eBay. Recent events led me back to sell one item on eBay. However, I cannot get paid because I am unable to change my payout banking details. eBay insists on getting my full OLD banking details before approving the change, therefore keeping my money indefinitely. As this account was closed (from memory) decades ago, I no longer have any of those details. This seems like a scam and a behemoth of a corporation like eBay is getting away with it. I wander what bonuses their legal advisor got to come up with this scheme. My advice is: avoid dealing with eBay like a plague. Despite being fortunate having 2 university degrees and being actively involved in computer User Interface Design, I had to use AI to help me to navigate through the eBay red-tape maize. "Spoke" via a type chat with 2 eBay agent to no avail, despite being identified via an SMS message and a code to my mobile phone.
Follow-up · After more than a month, we managed to dig out ancient paper record of the prehistoric bank account. That is something to be said about keeping paper records. A lot of money kept from us by eBay in this economic climate - we had no choice. We spent a lot of time trying to resolve this issue. We finally got the payment from eBay. I am in a process of closing my eBay account.
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Positive reviews
I have been on eBay as a seller and customer for years. Nothing but the best service if things go wrong. Mostly things go right! Nothing but praise for the setup for selling and ease of use being an ex IT analyst. Love this platform and so grateful it exists for honest sellers and buyers! Show details
Amazing site for buying and selling anything. For me the main issue with ebay.com.au is you have overseas sellers, with very long maximum delivery times, pretending they are from Australia, so when you order a product you receive it 3-4weeks later from a seller that claims they are in only in the next state. This is why you need to buy from… Read more
sellers that have max Estimated delivery date of less than 7-10days, anything longer is an overseas seller. They also have found a way to hide the overseas tracking information before it gets to Australia, so it says nothing for 2 weeks while its traveling overseas.
I recently purchased a 100ml bottle of Christian Dior Eau Sauvage Elixir from this Ebay supplier. It was at a considerable discount to normal retail as one would expect. However having purchased an Armani fragrance thru Ebay I wasn't anxious about authenticity. Delivery was slow but it duly arrived intact and in packaging that looked genuine. … Read more
On opening and trying it, it was immediately obvious that it wasn't the real article, in other words it was fake or counterfeit. The initial notes were faint and faded to nothing after a few moments. Given that Elixir is supposed to be very strong and last for hours this is nothing short of fraud. Efforts to involve Ebay corporate have met with a dismissive nothing that violates their rules response. As for aimer.au-99 the actual supplier, there's no response at all. This is a salutary reminder that the Ebay money back guarantee is meaningless. Even feedback which on this supplier is supposedly 92% positive is no guide and unreliable. Beware of this vendor people.
Negative reviews
This site allows fake knock off hearing aids to be sold, yet their ai driven systems block the selling of genuine, business sold devices, even when abiding by their seller policies of providing proof of ownership. A user of eBay since 2003 - trust me when I say avoid this site at all costs. They make Temu seem premium.
Nothing more than a storefront for scammers. I purchased in good faith, a set of Toner Cartridges for my Brother printer. The seller advertised a set of 4 C,Y,M,B. He sent the C,Y,M straight from Officeworks and never sent the Black cartridge. I opened a dispute with Ebay and they refuse to assist because the seller marked the item delivered… Read more
without ever sending the 4th cartridge. I could have easily purchased the 3 sent myself from office works for a $100 less than this crook charged me as he knew he would never be sending the full set and Ebay's system would protect him. Their system won't even allow me to give him negative feedback and warn others of the scam. Money back guarantee my proverbial. Needless to say I'm closing my Ebay account after 25 years.
Indifferant Management Having been a buyer on this platform for over fifteen years I received a circularised email about a change to their postal arrangements.It now appears that this new model will mean that sellers will now go from a fee free arrangement to fully managed shipping (postage) model.Items will have to be shipped out to Ebays… Read more
nominated carrier with some exemptions being some selected items under AU$40 or items over AU750 and pick-ups may be excluded. Ebay is uncontactable by phone so it is useless to try and talk to them in person. I was directed to their automated help line but when I asked some very pertinent questions about this subject the line was disconnected. Part of his new policy will be new postage charges now being directed to buyers like myself if when purchasing items from them from the 11th November 2026 other than those mentioned earlier. These new postal fees will be collected by ebay. I anticipate that any items not exempt under Ebays new policy are going to cost more which will be passed onto both buyers and sellers. Being a buyer for many years I do not appreciate this company's treatment and it's indifference to customers concerns and it's apparent "take it or leave it" attitude towards it's members particularly when they refuse to talk face to face and deliberately direct enquiries through an automated answering portal that in itself cannot answer this enquiry. The main beneficiary of this new postal policy will be Ebay. Increased profits to the instigator of this new policy at the expense of both customers(buyers) and suppliers (sellers). Competition can be a great leveller and if consumers feel unhappy about an online sales platform there are many alternatives to choose from.
Recent reviews
⚠️ WARNING ABOUT EBAY SELLER tekzone-mars Based on my experience, I strongly recommend avoiding this seller. They advertised a head unit as “Plug & Play” and a “Direct Replacement” for my vehicle. The supplied mounting arrangement did not properly fit or secure it. Only after repeated complaints did they disclose instructions saying “Secure with… Read more
screws or strong glue”, including an image recommending automotive adhesive. I believe they knowingly withheld installation information that could have changed my decision to buy.
Their response was $10 or a return. They then stopped replying.
What made this worse was eBay’s customer service. When I raised the misleading advertising and offered evidence, their agent said they “cannot take sides” and “have to be neutral.”
How does neutrality protect buyers when the complaint is about a seller providing misleading information? Offering a return does not address the wasted installation work or whether the same listing will mislead the next buyer.
I felt completely unprotected when I needed eBay’s help. I have reported the matter to Queensland Fair Trading and the ACCC.
Evidence attached. Be careful who you buy from, and don’t assume eBay support will meaningfully address misleading advertising.
Don’t touch a Chinese-based seller called Eleinspace. Overpriced, dodgy sales and won’t accept responsibility for dodgy sales. No customer service. No stars. Show details
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Not a Good Seller on Ebay