EcoNaps Convertible Cloth Nappy

Used a range of cloth nappies over the last 12 months, the only ones I have had issues with are econaps. Quality has seriously decreased. I have had 5 nappies delaminate. Don't waste your money. Show details

A totally positive experience – I am a small business owner ( and know that people sharing bad reviews can really damage a brand ) so I felt compelled to share my experience with Econaps as it has been nothing but positive. I have been using Econaps MCN's for around 5 years across my 2 children. I happen to own some of the 1.0 and the 2.0 versions of the nappies and have… Read more

absolutely loved using them on my kids. Some of the 1.0 nappies are now at the end of their life as they were the first I purchased but the rest of my stash (around 40 ) are still going strong. I did recently have a snap come off a newer nappy I purchased and the Customer Service team replaced it for me quickly and easily. The replacement arrived the same week I emailed about it so I couldn't be happier!

I've also invested in the swim nappies and wet bags which I think are fantastic. So great for beach time and swim lessons, not to mention how cute they also look.

I really do love the brand and what they do - I recommend them regularly and have lots of friends that use and love Econaps!

Would not buy again or recommend to any one – I bought 16 econap cloth nappies in after Boxing Day in December 2023. Initially, I bought the nappies because they were a good price point and I fell in love with the patterns available - being modern, simple and beautiful. However, 6 month into my cloth journey they are the worst nappies I have in my large rotation. - When I bought the… Read more

nappies, some of the white nappies where scuffed and marked. They offered a $10 refund, however this was not accepted as I washed the nappies and the marks came out. - The pocket is flimsy and I often find that the front of the pocket warps down with wear so the wee goes straight on the insert and not through the lining. - The gusset is flimsy and find when the nappy is soiled it goes into the elastic, making more chance of blowout. - The liners are bulky and by far the largest nappy on with the amount of padding in comparison to other brands I have. - Recently a few of my nappies have started to delaminate. I have been very careful to seperate my econap nappies from my other nappies due to their ridged care instructions (which has been easy to do as they are only used for daycare) Which now upon reflection into my journey, shows that the quality of materials they are using are really subpar to other brands.

I find their customer service also lacks empathy and understanding. People are paying large amounts of money to make a sustainable choice, but are being left regretting their purchase due to faulty nappies not withstanding their purpose.

As an Australian brand, I really hope they consider what feedback their customers are giving and improve every aspect of their business so we as consumers can begin to trust their brand again as a lot of my friends really loved their cloth journey with the 1.0 versions.

Poor quality product with terrible customer service – Where to begin.... My son is 14 months old and we have been using cloth nappies since ~3 months old. I have a large collection (~36 nappies in total) with the majority being Econaps. I have some original V1 nappies that and and then more recent V2 nappies which is where all our issues begin. The PUL lining is delaminating in most of our newer… Read more

nappies and the elastics have lost almost all elasticity. When I reached out to the company showing the fault in the product I was met with a lovely representative who replaced the 2 original faulty nappies under warranty (apparently wrongly according to the Econaps head of customer service). Interestingly, if you see the photos even the liners are much worse quality with fraying, a terrible cheap feel and also smaller than the original V1 liners. In 2018 Econaps had a warranty period of 12 months, by 2020 this was shortened to 6 months and in more recent times has been reduced to a mere 3 months from order date. I follow CCN wash protocols and my liners are as pristine as the day I received them. I have had no issues with the liners which is good. The shells quite obviously have a manufacturing fault where I believe Econaps has either changed suppliers since V1 or has requested a cheaper raw material which is leading to repeated failures. If you scroll through and look at the negative reviews on this page, every single person reports the same PUL delimitation or elastics failing problems.

Econaps have told me the use of Napisan (oxygenated bleach) is the cause of the degradation of the product, and i've been told more recently that they're also saying OMO is not a mild detergent and therefore if you use this your warranty will be void also. If the products can not handle typical washing protocols using what I would consider very standard cleaning practices/detergents then there is an issue with the product.

I am currently in the process of considering filing a complaint with the ACCC and NSW fair trading given the terrible responses I have received from Econaps. Essentially over $300 worth of nappies are now useless to me and for a company that states "A reusable nappy is used 240 times compared to a single-use disposable" there is absolutely no way mine lasted even 50 washes with the size of my collection. In addition they promise "We can’t create a sustainable future on our own, but we can make quality products responsibly and with sustainability at the heart of every decision". There is nothing quality or sustainable about the manufacturing of these products. I once LOVED and RAVED about Econaps and now I feel I need to warn others about the lack of consumer care and both the financial and environmental waste you will also experience if you buy these products.

Absolutely love my Econaps nappies – I am newish to cloth nappies - been clothing for my second baby for the last 14 months when a friend gifted me some Econaps. I loved the idea so much I went and purchased a selection of cloth nappies from multiple brands and after using for the a little over a year I always reach for my Econaps ones first. I love the cute prints and colours but… Read more ·  1

also the snaps really make it easy for me to fit bubba perfectly. Ive been following their guidelines for washing and all the nappies are still in great condition and lasting me well ( despite them being very high in the wash rotation ). I am really pleased with the nappies and the online guides that Econaps have for how to use etc as they have been really helpful for me - definitely going to purchase more and tell my friends!

BEAUTIFULLY PRESENTED – I have been using EcoNaps MCN's for the past 9 months, since my bub was 3 months old. I have been impressed with the overall quality & overall have found using Cloth nappies easier than I had first anticipated. I highly recommend having some extra inserts on hand, which EcoNaps do sell separately, to make sure you always have enough fresh inserts… Read more ·  1

ready. I just received my latest order from EcoNaps (I could not resist the new plain coloured MCN's and wet bags), and was very pleasantly surprised to receive my order, beautifully packaged in a branded postal box. This would make a perfect gift for any new Mumma. Safe to say, I would not hesitate in recommending EcoNaps to my friends.

Extremely Poor Quality and Zero Responsibility from Company – I have used Econaps original nappies for years and love them - they are still all in great condition despite parttime use for 4+ years. However I bought 10x version 2 nappies, and within a few months of full time use the elastics on each nappy are stretching out, so much so that I am getting leaks with every use. This makes the nappies… Read more

completely unusable. I have always washed all my nappies according to CCN, and cared for them as best as possible as I wanted the nappies to last a very long time. The ACCC website says that ‘consumers have the right to expect certain things when they buy a product or service’. This means that a product must do what the company says it will do. On the Econaps website, all of their branding and the statements that they use is that the nappies are suitable to be used from birth through until toilet training:

“Cloth diapers on the other hand are reusable, so once you buy your stash you’ve got them for bubs’ entire diaper wearing life. Most families who use cloth diapers full-time will have around 18-24 diapers in their stash. So let’s assume you purchase 20 reusable cloth diapers, this will cost you $559 upfront. Cloth diapers are easily the most cost effective in the long run.”

So if they are made to be used until toilet training (roughly 2.5 years), or at the very least 240 times (as stated on their website) why have mine failed within a few months? It’s disgraceful and unlawful that the company can paint themselves as passionate about sustainability, and directly say to customers that their product will last from a child’s birth to toilet training, and then have the product fail and be completely unusable within 3 months worth of use. Definitely not more cost effective, or environmentally friendly. They have not lived up to their consumer guarantee at all, and I am considering making a complaint on the ACCC website.

What’s worse is when I contacted their customer support, they refused to acknowledge any responsibility for their failed product, or provide a solution for me.

I am so disappointed in a brand that I loved, and so frustrated that not only am I out a lot of money on cloth nappies that I can’t use, I also didn’t receive a response with them taking any responsibility from the company about the issue. Don’t buy from them!!

Terrible quality product and unlawful customer service – UPDATE - I received an email from EcoNaps finally admitting that their nappies are prone to wear and tear issues, hence their pitiful ‘warranty’ (see image attached). Steer clear of this brand!! The newer releases of these nappies are terrible quality and are not fit for purpose. This company’s practices are UNLAWFUL and consumers deserve to know… Read more

their rights. This review mirrors the many poor reviews on both this website and on the Clean Cloth Nappies Facebook page (some screenshots already shared in other reviews). I purchased 4 nappies from the limited edition Plastic Free Mermaid collaboration and all 4 delaminated within 3 months (lucky for me because these were still covered under their warranty - more on this unlawful practice later). I emailed EcoNaps and after telling me it was due to my poor washing techniques (which happen to be in line with their own recommendations) they replaced the nappies.

Then, not even 5 months after receiving the replacement nappies, these have delaminated too. Another email to EcoNaps and another reply back telling me I’ve caused this by how I wash them. But this time, as what’s happened to many others, it was outside their ‘3 month replacement warranty’ so too bad so sad. THIS IS UNLAWFUL. Their website states ‘a reusable nappy is used 240 times’. I calculated that these nappies had been used a maximum of 25 times in my large MCN stash (which, might I add, are all EcoNaps and all washed the same way yet none of the older nappies have this issue).

The ACCC website states that ‘consumers have the right to expect certain things when they buy a product or service’. The statements on the EcoNaps website would lead a consumer to believe that their nappies could be ‘used 240 times’. Their claims about how long the product could last for have not been substantiated. It is unlawful to mislead consumers about their rights as they have done by denying responsibility for the problems with these poor quality nappies and refusing to offer a solution outside the ‘3 month replacement warranty’. Please understand A REPLACEMENT WARRANTY IS SEPARATE FROM A CONSUMER GUARANTEE. Warranties are extra promises that a business can choose to make on top of the consumer guarantees. Consumer guarantees are consumer’s rights governed under the Australian Consumer Law - in short, A PRODUCT MUST DO WHAT THE COMPANY PROMISES IT WILL DO.

To those who have been affected already, please consider making a complaint on the ACCC website - it’s very easy and takes 10 minutes. To those considering buying from this business - please take your hard-earned dollars elsewhere and save yourself the heartache of dealing with this company.

Do not purchase new 2.0 release of Econaps-quality has dropped, PUL fails quickly, inserts balding – I have a large collection of econaps for my 18mo which we have used since she was big enough to wear them. I have many second hand ones in this collection in the old style, along with some purchased since in the newer 2.0 style. Recently I noticed a total delamination in my favourtie print- the limited edition turtle one. I have since noticed… Read more

this happening in the two other nappies from this limited edition (mermaid and whale prints). I reported this to Econaps and they stated the nappies are only covered for three months so too bad too sad. I have not had this issue with any of the older econaps which have obviously been washed and worn so many more times already and by multiple children.

Econaps state "A baby will go through around 6000 disposable nappies before graduating to undies. Or 24 reusable nappies. Every choice matters." Well, this is a total lie if the cloth nappy fails after a few months of use!

It is also worth noting that they keep reducing the longevity language on their website, presumably as people quote it back to them to request refunds for their dodgy nappies! The language on the website is down to "A reusable nappy is used 240 times compared to a single-use disposable." That's not actually a very high expectation when it used to state expecting to be used from birth to toilet training!

Search online for reviews of the PUL failing, in particular newer releases. The Clean Cloth Nappy facebook group has entire threads on the terrible quality of the newer releases, along with Econaps unwillingness to rectify what is clearly a manufacturing quality fault for their customers. I won't be buying more unless they are second hand from older better quality releases!

Great nappies at first, but poor quality – The design of the nappies are great, double pocket opening, good size for my baby, nice prints. They were my go to when I first started cloth. However, after only a couple months of use (in rotation after a stash of nearly 30 nappies), I have some that have their elastics going. The company only has a 3month warranty and the customer service has… Read more

been very unhelpful. For the fairly premium price of about $35 they should definitely last longer. Poor quality and poor durability. Many other brands priced the same have lasted much longer and better quality. Would no longer recommend.

So Disappointed! – I am extremely disappointed and heartbroken as econaps were my favourite nappy and the first I would recommend to anyone starting a MCN journey. After my last batch I purchased though and customer service response, I will no longer spend another cent through them. My nappies barely lasted 4-6months when the elastic stretched creating an inevitable… Read more

leak every wear as well as a build up of nappy rash around my sons thighs as he was able to be kept dry.

The nappies will not last, and they only offer a 3 MONTH manufacturing guarantee which is INSANE since a lot of people choose MCN to be more sustainable. When you couple this with the price, it is an absolute waste of money and disappointing that a company that should be aligning their company with sustainable values, just tells you to rebuy. In taking my concerns to the MCN Facebook page, I’m definitely not the only one that has seen a dramatic quality drop and terrible response from customer service.

Disappointing customer service – Over 12 months, I have filled my stash with Econaps. I have at least 35 nappies, 3x wet bags and 2x swim nappies. A year ago, I noticed one of my inserts completely disintegrated, which to me clearly manufacturing issue as all nappies are washed the same (CCN) so I reached out and was basically told too bad it’s been 12 months. Which in customer… Read more

defence what’s the point of buying cloth nappies? If you don’t think they will last more than 12 months may as well use disposable. Anyhow, moved on and saw they brought out an ocean range purchased eight more nappies then noticed two months later the 2x mermaid prints and 1x whale print delaminated which is a quality issue. Reached out to Econaps about 4months after purchase and they tried to blame me for how I wash (which they do to a lot of customers) so did some research and apparently heaps of people have issues with the exact same print I bought so I sent them screenshots to prove it’s not my fault if other people that purchased the mermaid and they delaminated too how is it the customers fault? They reluctantly replied and said they would send me new nappies “as a good gesture” but were standing firm that it was my fault still????? I received 2x new nappies, even though I have 3x delaminated. Really really disappointed with how they handle customers and I’m not the first they tried to palm off as user error. I filled my whole stash with them on my first born, expecting to last years to my second child, but I really don’t think they will. Won’t purchase again.