Electricity Monster

Jhaira was a great rep for Electricity Monster. Very helpful and patient with all my questions. I made a considerable monthly saving by changing my electricity and gas plan, thanks to Jhaira. Thank you for your assistance.

This is my second time to use their service. I find them useful especially in finding the best deal for your utilities. Its was an easy and straight forward process. They will also remind you when you are due for renewal. Vianny and Jhaira were both helpful in completing the process.

I talked to Jhaira from Electricity Monster, and she got me an amazing deal on electricity. She was really helpful and genuine about the deals, and I really appreciate her assistance!

They ring me I missed the call and rang back later, they tell me I cannot stay with my utility company and tell me who I should change to? what a scam and a lie I am not changing companies and will ring the Ombudsman as I never asked them to call me and I have no reason to want to change companies. Their lies stressed me out until I rang my company any told them

Signed up to Electricity Monster without my consent or knowlege – I received a final bill from my energy provider only to be told that I've moved to EM without my knowledge. I promptly reversed this to stay with existing provider yet I am still getting renewal notices, texts and calls as if I am an existing EM customer. Very alarmed to be signed up to a service without consent. Greater regulations are needed for these Energy companies to avoid these sorts of unethical and unscrupulous trading practices.

Dont be deceived – Though JP was appeared well informed, curteous and patient while recommending which electricity retailer would provide the best value for me; when my next electricity bill came all of his promises regarding lower costs proved false. The proof is in the follow-up. So untrustworthy. Very dissapointing! I felt deceived by this… Read more

person/ElectricityMonster However once my complaint was reviewed by Vianny I was reimbursed for the amount lost and then recieved notification from Origin that the lower cost electricty rate promised would be given.

Excellent service, Jhaira was extremely informative and explained everything in detail, can't recommend their services to anyone higher, I will be contacting them again in 12 months to review my bills again.

Jhaira was super helpful and very professional. She made the entire process of finding savings with our electricity and gas very clear and simple. And the best part is that Energy Monster take care of everything.

Jhira has been absolutely fantastic Patient, professional, very knowledgeable and a charming way coping with our home’s poor phone connection. A++. all around. Karan Satchell

Jhaira was extremely helpful & thorough in going through the different options. She was patient & pleasant right through the process of finding an updated electricity plan for me. She does a great job & I’d thoroughly recommmend dealing with her in terms of understanding your options. Show reply

Thanks a bunch to Jhaira for explaining clearly the new plan option. Also for being understanding as my little one keeps on interrupting our conversation. Thank you! Show reply

Jharia was super helpful in explaining all the electrical tariffs ect even though most of it went over my head. All I care about is getting a cheaper price than what I am currently paying. Jharia was polite, clear and made the change over effortless. Thanks! Show reply

Pamela, the telephone operator was very polite and easy to communicate with. I was informed of the best deal for me, so I am very happy with the service. Pamela took particular care and time to ensure that I understood all of the information that I received. Thanks, Pamela. Show reply

It was a pleasure to have Jhaira from Electricity Monster help me find a better deal for my electricity today. She was very thorough and answered all my questions. Receiving a $50 voucher to spend at Woolies was an added bonus - thank you! Show reply

Jhaira was amazing with her service. She delivered the information clearly and concisely while still being very kind and friendly. I was glad when she gave me her direct line to contact her for future issues as she was a delight to talk to. Show reply

I had a great experience today with Jhaira from Monster Energy. She was extremely helpful, friendly, and efficient throughout our interaction. Her positive attitude and willingness to assist made everything smooth and stress-free. Thank you, Jhaira, for your excellent service!

Henjie who l spoke with was absolutely thoughtful,thorough and extremely professional. Henjie was so clear precise and polite. Because of Henjie l will be telling everyone l know how great agl really is . What an absolute joy it was speaking with Henjie. PAY RISE FOR HENJIE !!!!

Easy to understand. Great communication and fantastic tailoring to suitable plan. Call centre lady was friendly and positive, ready and able to bring me to a happy agreement. Show reply

I rang EM and asked hazel about what was the best plan available for me She was very knowledgeable and had 3 plans that suited my situation so I was able to settle on one there and then very easy process to understand all signed up thank you hazel Show reply

I rang up the company quite stressed out and frazzled , I had moved into a new property that had no power and had flooded. I needed power as quick as possible for the industrial heaters to dry my house. grendellyn (Jhaira) was absolutely amazing I had power within a couple hours. I had gas connected and she organised a call back to connect… Read more ·  1

wifi. He was also amazing and I feel really bad I’ve misplaced where I wrote his name down as he deserves credit too. I couldn’t believe how easy this process was.

Thank you ☺️

Mae was very helpful and patient explaining all the details and steps for me to get better deals. We got our internet offer and electricity and gas better deals. Once again Thankyou. Show reply

Absalutely fantastic service by Alex and Jhaira. Both very patient, understanding of older clients as i am, extremely knowledgeable, and beyond happy to answer my many questions. 10/10 both of them Show reply

Hazel was very helpful and gave me a great deal. My only drawback was the length of time it took at least 30 minutes, but apart from that, its was a good experience. Show reply

I am satisfied and happy with the service of the agent who helped me her name Hazel, She is very polite and caring she really compentent and knows whats the best option for the benefit of the customer. All the best! Show reply

Christian was very helpful when discussing the best plan for my electricity. He was courteous and took the time to reexplain parts of the conversation I didn't understand. Show reply

I recently had a call with Jhaira to update my current electricity plan. Jhaira was very professional and knew what she was talking about, very happy with the service that she provided to me today. Thanks so much Jhaira for saving me money on my future bills. Show reply