They advertise excellent delivery service. I was waiting for the mattress all afternoon. After the delivery window passed I called to check and they indicated their were late for over an hour. No notification, no apology. Unfortunately I could not wait for the item so had to reschedule.
Second try they still deliver over an hour late. Why provide a delivery window if you can't commit to it?
Purchased in June 2019.
Love the mattress as it is firm and doesn't seem to sag. The only reason I didn't give it 5/5 is that the edges of the bed are too soft and don't seem to have good support.
Purchased in May 2019 for $999.00.
Read Before Purchase
Review: Two years on, avoid!
I purchased an Ecosa QS Mattress just under 2.5yrs ago, so did my friend. It was an easy to purchase and ship process (they blamed the courier as it took a while to actually get, in which time I developed a minor back niggle that was quickly resolved... See below). After the initial "off gasing" smell dissipated (1week-ish), I had a great sleep. They said it could go direct on the floor which my friend and I both did. We aired monthly as suggested. One day I lifted it to air and it was mouldy. My friend also said his was. If you buy, make sure you use a bed base! It's literally false advertising. We both contacted Ecosa and they said it was our fault. They deny, deny, deny... It was not! It was that it can not go direct on the floor. I had to throw out my expensive one off rug that I loved and my mate is planning on having his room re-carpeted. I cleaned my mattress with vinegar, rubbing alcohol and aired it for a week in the sun over summer and washed the cover with disinfectant... I believe my friend threw his out! His sleeping on his spare mattress anyway. I can't afford another mattress at present. I complained and they eventually offered me $300 off an $1,100 mattress, so another $800 on top of my original $850. There's $250 off at the moment anyway and generally is, so effectively I've been offered $50 off for the exact same product.
But here's the real problem, I'm 6'3" and 80kg, so I'm light for my height. I should mention here that I had a very minor back niggle from a blow up mattress that went down one night, when I first purchased it... That went away with the new mattress and I had a very good year and a half, but now I have a full blown bad back and in a completely different spot! Always at it's worst in the mornings (physios, osteos and mattress professionals suggest this is usually always the mattresses fault), this is because of the wear in divot (which is now on both sides as I spin it when I air it). I wake up stuck in said divot with my back out. It seemed cheap and comfortable but after less than 2yrs it became practically unusable, $850/2yrs=$425p/yr.
I would avoid. So would my friend. Hope this helps. I'm saving for a new mattress at present.
PS I suggest you also research latex allergy. This also got my friend, who said his back is also worse on it. I'll get him to post his own review, I personally can't wait to read it, he is ropeable and also contacted Ecosa only to be told it's his fault! They've had their chances to resolve this!
PSS I tried to leave this review on their website but the, "please review" email they send after purchase, had timed out. No doubt for good reason. So if you read the ones there, note that they were all most likely left in the 'honeymoon' period.
Purchased in January 2017 at Ecosa Online for $849.00.
Worth every dollar.
Bought for my 6yo son to help him get a better night sleep & it has certainly done the job! He no longer complains of a sore neck when waking and the mattress is so comfortable he sleeps like a baby again. Love the waterproof outer layer too - perfect!
Purchased in May 2019.
We are happy with our Ecosa except for one thing....
My wife and I are both seniors and we both have bad backs, the Ecosa has sorted the morning backache out and we are generally satisfied with the mattress which we bought about three years ago.
However, my concern is the advertised weight limit of 150kgs per sleeper which was a factor in our decision to buy an Ecosa. I am 130kg, the mattress has sagged on my side and there is a distinct hollow on my side of the bed, surely this should not be happening? The side of the mattress is also bowing outward.
I think that the maximum weight limit should be revised as it is definitely overstated.
Purchased in September 2016 for $1,000.00.
This is the best mattress I have ever slept on.
I no longer wake with any lower back pain, I feel like I'm being hugged all night, I certainly sleep better all night. Thanks Ecosa for such a great product.
Purchased in April 2019 for $800.00.
Back pain since I got this mattress 1.5 years ago
So I’ve had the King size for 1.5 years and I really can’t stand it anymore. I’ve had back (from lower back to neck) pain all this time, and kept thinking it was just me until I got my daughter a mattress of another brand and I had to best sleep on it. I had discussed with customer service before, originally intending to ask if a topper would make it more comfortable but they kept instructing me to remove the protector cover instead, flip the mattress to change the firmness instead, etc. Nothing helped. The mattress doesn’t give me proper support where needed, and is just not comfortable. Very disappointing.
Purchased in September 2017.
much better than expected
was very skeptical about a mattress in a box but as it came with a money back guarantee and good reviews I thought what the heck,let's give it a try. My hubby and I are so glad we did as the comfort is great and the improvement to my lower back pain is the best benefit of all. The mattress has maintained it's shape and firmness from day 1 and has the added benefit of seeming to keep the bottom sheet drum tight. Allowing time to adjust to this mattress is a must but is well worth the effort.
Purchased in April 2019.
100 day trial only applies to one mattress per household
We bought two long singles for split base super king adjustable bed. We bought the bed around the same time and we only had a king size mattress previously so we needed a set of two long singles, not just one.
We find the mattresses a bit too firm and started thinking of returning them, then we noticed this fine print on their website that refund only applies to one mattress per household if you want to return them. As this is not very obvious and there was no mention of it during ordering process, or even on our invoice, we were unaware of it.
Contacted customer service and explained our situation but they flatly refuse to accommodate.
This policy should be mentioned where ever they claim their '100 day trial' as this is misleading on its own. We should have gone to the competitor.
Purchased in May 2019.
Fantastic mattress and really comfortable!
I loved the same day delivery and the box it came in. It did however take my partner and I a few days to get used to the firmness as it is pretty firm, but once we did, we had instant back pain relief. I would definitely recommend this over a Sealy firm mattress (which was our previous mattress) especially if you want a really firm one. It's a little difficult to change the firmness level with two people, so I commend whoever can do it alone!
Purchased in April 2019.
Not supportive - JUST hard. Don’t believe everything you see.
Bought the mattress due to seeing ‘body supportive’ and memory foam. “G7” whatever that means
It’s like sleeping on a plank of wood with 1cm of foam to support. My shoulder and hips were in immense pain the first 2 weeks. I couldn’t sleep on it anymore.
The return process was okay. I like the idea of an online chat so that’s okay with me. They also offer alternatives like a complimentary topper value at $400, although unless it’s laced with gold, I don’t know what topper is worth $400. They seemed very nice and committed to making your sleeping experience better but just wasn’t for me.
After agreeing to refund me, the salvos came to collect, they do inspect the mattress so definitely make sure you trial with a mattress protector or else no refund. Pick up took 7 days. Refund took 4 because I paid with Afterpay and they’re quite good like that.
Customer service 4/5
Purchased in April 2019.
Good overall mattress
Same day delivery and 3 options to choose firmness levels great it's been a month happy so far had to change the settings which took like 10 to 15 mins but it's all good
Comfortable and helped my back
I ordered mine and it arrived the same day to Brunswick. I find it super comfortable and plush, it supports my back and shoulders.
If I was in a store I probably would have thought it's a bit too firm for me but the top layer is really soft and comfy, by the second night I was so happy with it and i realised i wasnt waking up with hip or back pain like I was previously. So glad I got it. Also, i like that the edge is grey, one thing that put me off koala was that its bright blue so it's a bit intense, the grey edge is more stylish in my opinion but obviously not the most important thing about a mattress
Purchased in February 2019 for $899.00.
Very Comfortable mattress
Love our Ecosa mattress! We've had it close to a year now and still as comfortable as the day we got it. No noticable changes in comfort during summer and winter climates. Opted for the medium as firm was too firm for me personally.
Purchased in May 2018.
Won yourself a customer for life
Having alway bought mattresses from a bricks and mortar business I was sceptical of the mattress in a box industry. Turns out this was completely unjustified.
The linchpin for me deciding to go with ecosa was the ability to adjust the firmness by rearranging the layers foam. Turns out the softest (medium) was still pretty firm but it's a soft firmness which feels like it's giving good even support without being too hard.
It has resolved my old lower back pain from my previous mattress.
I pulled apart my old mattress and there was a layer of foam maybe 4cm thick and just a bed of hard uneven springs. I would not now consider a spring mattress because you are so reliant on those springs not failing or wearing because it is amplified through the whole mattress.
If a foam mattress can be vacuum packed, rolled and stored and then bounce back to a perfect surface it my thinking is it must be pretty durable. You sure as hell couldn't do that with a store bought mattress.
Also the 15 year warranty was better than anyone else so I'm thinking they are backing their product up to go the distance.
The only criticism with foam had a delayed softness so if you roll around you don't get that instant softness. If your that type of sleeper I would probably steer clear of foam mattresses.
Good luck with the hunt. I did so much research into mattresses and it's a lot easier to find a car that suits your needs than a mattress.
Purchased in April 2019 for $719.00.
Terrible customer service
The mattress gave me back pains and was too firm for my husband even on the softer setting. The problem comes from trying to return the mattress. We asked for it to be returned back in mid March, it has been over a month and we still haven’t received our money back. The mattress was picked up weeks ago but this company will employ any tactics to hold onto your money... do NOT buy from them
Purchased in December 2018 for $899.00.
Couldn't be a better buy ! Very happy with Ecosa !
My Ecosa mattress is very comfortable. I suffer from neck and back pains but have found that the new mattress is more supportive and I get up feeling better than I used to. I have not found it hard at all and was very happy with the way it was setup when I first received it. My old bones have found it very much to their liking ! My daughter has said that she would consider getting one when its time for her to change her mattress and was impressed with the speed and ease at ordering.
Purchased in March 2019 for $699.00.
Don’t do it!!!
V hot, sinks when sitting, can’t sit on edge - slide off, feels like wet sand- no “give” to move, X heavy, XX difficult to adjust, refund logistics V difficult. NO
Purchased in February 2019 for $899.00.
This mattress has changed our lives. We sleep long and easy with no more aches and pains. The option to adjust the firmness is also an added bonus for us in the future.
Purchased in February 2019 for $999.00.
My husband and I love this mattress, we both have neck issues so this helps in giving us that much needed extra support not to mention not having any weight shift in the bed throughout the night. You can adjust the firmness or add a topper for that added extra level of luxury. I couldn't recommend it any more.
Purchased in April 2019 for $1,199.00.
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