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No more back pain
We love the Ecosa mattress! I used to have frequent back pain, but that is no longer an issue after switching to Ecosa. I recommend this to everyone, as it is affordable and great quality, delivery is super fast also
- Value for Money
The reviewer stated that an incentive was offered for this review
Mattress seems ok, the multi layers seemed like a cool gimmick but trying to zip it all back isn’t a fun experience without help.
On the firm setting it did seem lot nicer initially, but the firmness wore off under a week, I’m 70kg and sleep on it 7-8hrs a night. Customer service just links me to youtube video that explains how to adjust the firmness.
If you sleep on the side of the mattress instead of the middle it does feel firmer, leading me to wonder if mine has started to sag already straight out of the box.
I guess it is a ‘foam’ mattress but still, am pretty disappointed.
Purchased in at Ecosa.
- Value for Money
- Customer Service
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- 2 reviews
I am still waiting on my delivery 4 weeks later
- Incentivised Review No
Hi Estelle,
I’m very sorry to hear of your issue and I appreciate you bringing it to my attention. I completely understand your disappointment with the delayed arrival of your Ecosa Mattress....
Read more There are several factors that could impact deliveries. However, this is not the Ecosa experience we wish you to have – and we hope you’ll accept our sincere apologies for any inconvenience this has caused. We’re working with our partners to ensure a seamless delivery process and your feedback is very valuable in helping us improve. We have already coordinated this with the courier and were advised of the ETA. No worries, I will continue to monitor your order from here to ensure delivery on the advised day. Please feel free to reach out to michellejoyce@ecosa.com.au should you have further questions regarding your order. We are looking forward to have your mattress delivered. Kind Regards, Michelle Pascual Senior Customer Support
- 2 reviews
It is very comfy , but sometimes whenbi sleep on end side of mattress seems different than middle side, anyways getting better sleeps
Purchased in for $950.
- Value for Money
- Sleeping PositionSide
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Hi Amit,
Thank you so much for taking time out of your day to share your wonderful feedback. We’re thrilled to hear you’re such a fan of your new Ecosa Mattress!...
Read more We’re so happy you’re among the 80% of our customers who’ve experienced an improvement with Ecosa. We recommend sleeping closer to the middle of the mattress. When laying in the middle of the bed, the foam around you performs as sub-support. When you sleep on the edge foam, you lose half of the sub-support. Therefore, you may sink deeper. This happens to all types of mattresses. Should you have questions or concerns, please feel free to reach out, we'd be happy to assist! Cheers to a great night’s sleep! Kind Regards, Michelle Pascual Senior Customer SupportThe reviewer stated that an incentive was offered for this review
- 2 reviews
- 1 like
Slept like a dream the very first night. No sore neck or back. Super happy
Purchased in at Internet for $799.
- Value for Money
- Customer Service
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Hi Lynn,
Thanks so much for the 5-star review – you’ve made our day! Helping our customers sleep better is the reason we get out of bed each morning, so we’re thrilled to hear you’re loving your new Ecosa Mattress....
Read more Good quality sleep is vital for your mood, energy and wellbeing – so we’re delighted you’re among the 80% of our customers who report sleeping better since joining the Ecosa family. We really appreciate you sharing your feedback. Have a great day (and even better night)! Kind Regards, Michelle Pascual Senior Customer SupportThe reviewer stated that an incentive was offered for this review
Find out how Ecosa Mattress compares to other Mattresses
Know better, choose better.
Hard to beat for both value and comfort, highly recommend to anyone.
- Value for Money
Hi Barry,
We are over the moon to know that you are such a fan of the Ecosa Mattress!...
Read more Your sleep is very important to us. So, it’s rewarding to hear you recommend us to anyone. We really appreciate you sharing your feedback. Have a great day (and even better night)! Kind Regards, Michelle Pascual Senior Customer SupportThe reviewer stated that an incentive was offered for this review
- 6 reviews
- 9 likes
Customer service initially appalling but improved after I got really hard on them so this is actually a glowing review
Originally when I purchased my mattress I gave a 5 star review for the best mattress ever. Unfortunately things have changed.
One side of the mattress has collapsed, not visually but as soon as you lay on it … because you can’t see a 2cm depression on the top of the mattress Ecosa deny a warranty claim.
The customer service is in the Philippines and the agents just keep asking for photos photos photos and say I’m not compliant with their instructions despite send 2 sets of photos as requested… they just keep asking for more photos.
They are ...
Purchased for $899.
- Value for Money
- Customer Service
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Hi Steve,
Thank you for taking the time to update your review. We truly understand where you are coming from. However, we also trust you will appreciate our need to follow a standard protocol for complaints regarding sagging....
Read more We are proud to offer 15-year warranty against mattress defects, and use a durability test that pushes a 400kg roller over each mattress 30,000 times to mimic the typical eight to ten-year lifespan of a mattress. Our warranty requires 20mm of dip on your mattress, as dips smaller than this typically cannot be felt. Dips of 20mm or greater can almost always be seen. We state “when no weight is applied” as memory foam will regain its original shape once your body weight is removed. This is the intended feature and purpose of memory foam. Hence, we asked for photos to assess for a visible dip of 20mm, and the team who handled your case advised of the warranty process and requirements for us to file a claim. To avoid situations like this, we always suggest our customers review the warranty page before purchasing to know what to expect from us. Regardless, Ecosa always aims to provide the best service to our customers. So rest assured your feedback will be forwarded to upper management. We appreciate your patience and understanding and hope we were able to turn your experience around. Should you need further assistance, please do not hesitate to contact us. Kind Regards, Michelle Pascual Senior Customer Support
Your requirements for a visual dip of 20mm is completely wrong as my mattress was flat on top but saggy once I lay down on it by 60cm in one area only but as good as new over most of the mattress.
Yo...
Love the feel and comfort. Happy and love the double the mattress protects. Great quality of the mattress protector and also happy with the service and fast delivery. Definitely recommend this product
Purchased in at Ecosa for $840.
- Value for Money
- Customer Service
- See all answers
Hi Clancy,
Thank you so much for a delightful review!...
Read more We are over the moon knowing that you are loving your new Ecosa Mattress! You can also sleep easy knowing we’re 100% carbon neutral and committed to creating the most sustainable, environmentally conscious sleep solutions possible. Should you need assistance with anything, please do not hesitate to get in touch with us. We'd love to chat! Happy snoozing! Kind Regards, Michelle Pascual Senior Customer SupportThe reviewer stated that an incentive was offered for this review
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- 2 reviews
- 1 like
I've been using Ecosa for 5 years and thought it was wonderful. Got my whole family on it. But after 5 years, the mattress started to sag a bit and is impacting my sleep (my spine is getting crooked and hurts). The sag is on the side of the beds and is very uncomfortable. My head and legs are on straight line but then my body is sagging to the middle. It really hurts.
Ecosa offers 15 years warranty so I trusted them. I just want a replacement mattress that doesn't sag. I wouldn't even mind paying some part for a replacement mattress since Ive ...
Read moreused it for 5 years already. Have reached out 4 times (via their online web support + emails). Its been almost a month and I have yet to hear back from them. I guess warranty claims and enquiries from existing customers are not their top priority, since it doesn't bring in money. This is upsetting. I cannot wait any longer and will have to purchase a different mattress (from a different company) now, since it is hurting too much. UPDATE: After posting this review and emailing Ecosa for the fifth time, I've received responses from Ecosa. Finally! But that didn't work out - the sag is not obvious (the sag does not appear unless you lie on it, but Ecosa needs it to be obvious with 2cm depth - if you lie on it, the sag would easily be deeper than that). I've purchased a mattress from different company and my sleep is better now. OVERALL: I would still recommend Ecosa as the mattress IS good - but know there is a possibility the warranty claim and customer service may fall flat, resulting to a waste of money. It's a gamble, really.Purchased in for $700.
- Value for Money
- Customer Service
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Hi Lilly,
Thank you for taking the time to write a review. We're truly sorry to hear that you are unhappy with the warranty process in regards to your sagging mattress....
Read more We have this policy in place so that our standard is the same for every customer. This ensures transparency, fairness, and equality for all customers and allows customers to know what to expect from us. We've contacted you several times asking for a photo of your mattress, but unfortunately, we have not received a response. We really want to sort this out for you, but at the same time, we need to see the condition of your mattress so we can provide the right solution. Please know that we are 100% willing to replace your mattress, however, it's essential to see the condition of it before we proceed to the next step. We are looking forward to hearing from you and hope that we can still turn your experience around. Kind Regards, Michelle Pascual Senior Customer Support
This cot mattress is perfect for our needs. It comes in a lot of size options, it is firm but bouncy. I like that it can be taken apart to clean.
Purchased in .
- Value for Money
- Customer Service
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Hi Caitlin,
Thank you so much for taking time out of your day to share your wonderful feedback. ...
Read more We’re thrilled to hear you’re such a fan of your new Ecosa Mattress! You can also sleep easy knowing we’re 100% carbon neutral and committed to creating the most sustainable, environmentally conscious sleep solutions possible. Here's to amazing sleep with Ecosa (guaranteed)! Kind Regards, Michelle Pascual Senior Customer SupportThe reviewer stated that an incentive was offered for this review
Find out how Ecosa Mattress compares to other Mattresses
Know better, choose better.
- 7 reviews
- 5 likes
We bought the mattress and mattress topper and it's very comfortable but in winter we nearly freeze. Had to place a piece of Polar Fleece on top and just under the bottom sheet to stay warm because the topper is extremely cold to sleep on. Otherwise it was a good buy
Purchased in .
- Value for Money
- Customer Service
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Hi there,
Thank you for taking the time to write us a review....
Read more Your sleep is very important to us that is why we're pleased to know that you find the mattress and topper comfortable. We're sorry to hear you are finding the topper too cold to sleep on. As a suggestion, you may use it with a Bamboo sheet set as it is known to provide more warmth during the winter. You may check it here, https://www.ecosa.com.au/bamboo-sheet-sets I hope this helps. Should you have any questions, please feel free to reach out. Kind Regards, Michelle Pascual Senior Customer Support
Bamboo? In the middle of winter? No thanks I'll stick to my flannelette sheets
No worries at all.
Your feedback about the topper is highly appreciated. This surely helps us to improve our products and help serve you even better in the future. ...
Read more Rest assured that it will be forwarded to our products' team. Please let me know should you have further questions. Kind Regards, Michelle Pascual Senior Customer Support
- 20 reviews
- 16 likes
The ecosa mattress is on the firmer side, even when adjusted to medium. Keep that in mind if you're after a softer mattress I'd look elsewhere.
Firmer mattresses offer more support and are better suited towards young bones. I've got ecosa on all of the kids beds due to this. I'm also using an ecosa with good results too. Being 85kg the mattress has held up really well with no signs of sagging or wear and tear. Much better longevity out of the ecosa than I've had with other mattresses.
Purchased in for $719.
- Value for Money
- Customer Service
- See all answers
Hi Clancy,
Thank you so much or such an honest and wonderful review! ...
Read more We are over the moon knowing that you and the kids are also loving the Ecosa Mattress! You can sleep easy knowing we also offer a 15-year warranty on all mattresses. Should you need assistance with anything, please do not hesitate to get in touch with us. We'd love to chat! Cheers to a good night's sleep! Kind Regards, Michelle Pascual Senior Customer Support
I ordered a mattress & didn't get it delivered because they inputted my number wrong & they didn't bother to contact me to say the mattress wouldn't be delivered. When I tried to follow up the order via live chat, it took over an hour for the customer service rep to discover that my mattress wasn't delivered. Absolutely pathetic customer service, would not use again.
- Incentivised Review No
Hi Richard,
Thank you for bringing this to our attention, and we appreciate you taking the time to share your experience....
Read more We understand your disappointment and genuinely apologize for the delayed delivery of your mattress. This is not something we would have wanted you to experience. Let us make it right; kindly email us at michellejoyce@ecosa.com.au with your order number, and we’ll investigate further. Looking forward to hearing from you. Kind regards, Sandra Galano Senior Customer SupportFind out how Ecosa Mattress compares to other Mattresses
Know better, choose better.
This mattress was pretty firm when I got it even on the softest/ medium setting
It was still acceptably comfortable but I've now had it for 2 years and its basically unsleepable its like a saggy brick
My partner and I both wake up in a lot of physical pain every day and just went and got a new mattress
Purchased in at Ecosa for $899.
- Value for Money
- Incentivised Review No
- See all answers
Hi Fig,
Thank you for bringing this to our attention and we appreciate you for taking the time to share your experience....
Read more We’re truly sorry to hear you are experiencing issues with your mattress. We are proud to deliver the highest quality products at Ecosa and this is not the experience we want our customers to have. We do want to resolve your problem, so please email us at michellejoyce@ecosa.com.au with your order number and we’ll investigate further. Looking forward to hearing from you. Kind regards, Michelle Pascual Senior Customer Support
- 2 reviews
We purchased the Ecosa mattress, Luxe quilt and pillows. Couldn't be happier. Highly recommended!
I'm not a small man and this mattress is very supportive two months in. It's comfy and warm. Exactly what we needed.
We are looking at a second set for the spare room.
Hi there,
Thank you so much for taking time out of your day to share your wonderful feedback. We’re thrilled to hear you’re such a fan of Ecosa!...
Read more Your sleep is important to us and we’re so happy you find your new mattress very supportive and comfy at the same time. You can also sleep easy knowing we’re 100% carbon neutral and committed to creating the most sustainable, environmentally conscious sleep solutions possible. Here's to amazing sleep with Ecosa! Kind regards, Michelle Pascual Senior Customer SupportThe reviewer stated that an incentive was offered for this review
Intially the mattress was great however, it now has a massive Mound in the middle. I have sent the company several pictures and now they are wanting more pictures. The warranty process to terrible! You don't get anywhere.Would not recommend!
- Incentivised Review No
Hi Amelia,
Thank you for bringing this to my attention. I understand your frustration, and we’re truly sorry to hear you are experiencing issues with your mattress. ...
Read more We are proud to deliver the highest quality products at Ecosa and this is not the experience we want our customers to have. We need to explore the degree of sagging to determine if this is covered under warranty. Please send an email to michellejoyce@ecosa.com.au along with your order number and we’ll get this sorted for you. I will keep an eye out on your message. Kind regards, Michelle Pascual Senior Customer SupportQuestions & Answers
I have been sleeping on my new Ecosa mattress for a few weeks and wake up with lower back pain.
I have had back and neck injuries from a car accident many years ago, always slept with a mattress topper to cushion my injuries. The Ecosa mattress is very comfortable and I do not understand why I am experiencing so much pain when I wake up.
Do you think I should buy a new mattress topper?
Also I have put all the inserts in the Ecosa pillows, although the pillow is so soft and comfortable, it still appears too low for my neck. Is there another way the pillows can be adjusted to gain a firm support for my neck and shoulders?
Hi Vinnie,
Thank you for sharing your experience with us....
Read more We’re very sorry to hear the mattress is not currently meeting your firmness preferences. It’s for this reason we have our 100-night trial period. We always want to give our customers the opportunity to make sure their mattress is a perfect match. We’re here to help you sleep better and I'd be happy to assist you further. Kindly send an email to michellejoyce@ecosa.com.au along with your order number, so we can sort this out. I can also offer solutions to make the pillow higher should you wish. Looking forward to hear from you. Kind regards, Michelle Pascual Senior Customer Support
Thank you for your reply Michelle.
I think I will buy a new mattress topper today and I know I will sleep much better tonight.
I would welcome any ideas you have on making the pillow higher....
Hi Vinnie,
You may be interested in our Ecosa topper. It has a soft, cloud-like feel which helps to absorb body weight softly....
Read more You may check our mattress topper here: https://www.ecosa.com.au/topper As for the pillow, if you preferred a higher feel, you may purchase the additional pads here that comes with a travel set: https://www.ecosa.com.au/pillow-pads-travel-set I hope this helps. Please let me know should you have further questions. Kind regards, Michelle Pascual Senior Customer Support
Hi Ecosa,
I read that your mattresses are suited to adjustable beds. Does this apply to the Vital Mattress, which contains pocket springs, as well as your main Ecosa mattress?
Also, do you have pictures of them being used on an adjustable bed? A lot of mattresses I've seen claim compatibility but look... uncomfortable when the bed is adjusted (I'm assuming foam is better, but I'd love it if I could see pictures of it in action).
Cheers,
Kirk
Hi Kirk,
Thanks for your interest in Ecosa....
Read more I'm afraid the Vital mattress should not be placed on adjustable beds. It may have something to do with the pocket spring, as it may get deformed if the surface is uneven. The Ecosa Mattress, on the other hand, is designed to work on any firm, flat surface. It can be placed on a slatted bed frame, adjustable frame, a spring box/ensemble or the floor if maintained correctly. We may not have photos of it available, but you may check the reviews of our customers who used it on an adjustable bed, https://www.ecosa.com.au/reviews-mattresses If for any reason it doesn't suit you within 100-nights, you may contact us, then we'll process the return at no cost. I hope this helps. Ecosa
I received my mattress with flip layer white layer on top and blue down the bottom.
The white layer has some blue in it which makes it confusing as to which is the medium to the medium-firm.
All reviews and the website say the blue is medium and white is medium firm but when I asked a few people at ecosa they said the mattress comes already with medium on top which with my mattress is the white.
The paper that came with the mattress has pictures to tell apart the medium to medium-firm with colour and colour dots which my mattress does match with the colour or the colour dots at all.
Hi Amy
Have you tried googling and/or watching You Tube for ways to adjust the levels of comfort for your mattress. We had found them useful,
Our issue was we already had an Ecosa Queen size that lov...
Hi Amy,
The new version of our Ecosa Mattress has the white layer on top, and this is also the medium firmness setting which is the default set up of the mattress....
Read more The previous version has the blue layer on top. Apologies for the confusion. Please let me know if we can be of assistance with anything else. EcosaHi Giorgio,
Thank you for bringing this to our attention. ...
Read more We truly appreciate that you take your time to give us your feedback as it is important to us. This way we can improve our products and it will help to serve you even better. Rest assured that we will pass this onto the corresponding team. Should you need further assistance, please do not hesitate to let us know. EcosaGet an answer from our members and Ecosa representatives
Details
Features:
- The Ecosa Mattress has 3 different firmness options (medium, medium firm, and firm), letting you adjust it to suit your comfort preferences as they change over time.
- It’s designed to support the natural alignment of your spine, providing adequate support so that you wake feeling pain-free and ready for the day.
- A waterproof cover protects the Ecosa Mattress from dust mites and bacteria.
- It comes in Single, Long Single, King Single, Double, Queen, King, and Super King sizes.
- The mattress has a 15-year limited warranty.
Points of praise:
- Most reviewers found that the Ecosa Mattress provided a firm level of support that helped them relieve back tension and pain.
- Users with all kinds of sleeping positions, from side sleepers to back sleepers, said that the mattress was comfortable.
- Reviewers also appreciated the minimal partner disturbance they experienced.
A point of pain:
- Some reviewers said that the Ecosa Mattress was prone to sagging over time, noting that it was noticeable after a few years.
 Ecosa Mattress Single4.3(34) | Ecosa Mattress King Single4.3(61) | Ecosa Mattress Double4.2(120) | ||
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | $800.00 | $900.00 | $950.00 | $1,050.00 |
| Type | Gel Memory Foam | Gel Memory Foam | Gel Memory Foam | Gel Memory Foam |
| Firmness | Extra Firm/Hard, Firm and Medium Firm | Extra Firm/Hard, Firm and Medium Firm | Extra Firm/Hard, Firm and Medium Firm | Extra Firm/Hard, Firm and Medium Firm |
| Size | Single | Long Single | King Single | Double |
| Country of Manufacture | China | China | China | China |
| Thickness | 25 cm | 25 cm | 25 cm | 25 cm |
| Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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Extra Information
Best Mattress I've ever had.!!!
Happy!!!
The best bed even after a year!
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Hi Marcela,
We're over the moon to know you're loving the Ecosa mattress!...
Read more Thank you for your very kind review. We really appreciate this. :) Ecosa