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Ecovacs Deebot Ozmo 950

Ecovacs Deebot Ozmo 950

MPN: OZMO-950
3.3 from 43 reviews · View Statistics
See the Best Robot Vacuum Cleaners in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Ecovacs

Reviews

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Carly L.
Carly L.
  • 6 reviews
  • 6 likes

Unhelpful customer service and faulty products

published

ECOVACSHOME customer service were very unhelpful.
The mop attachment they provided on my product is a faulty item.
It no longer functions.
But they refuse to replace the attachment even though it is broken through poor design and not even in use for 12 months.

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Purchased for $499.

Build Quality
1/5
Value for Money
2/5
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Manju
Manju
  • 5 reviews
  • 2 likes

Most needed equipment in the house .

published

We have tile and carpet flooring.this vacuum worked well on both flooring.This was our first Ecovac.I was really amazed with her work.She was my helper at home.Only problems I noticed was it was not going to the charging docking after a year of use.We had an extra warranty and so when we got a new model without any expense.

Purchased in at JB Hi-Fi for $999.

Build Quality
5/5
Value for Money
5/5
Ecovacs
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Prasanth K
Prasanth KHunter Region, NSW
  • 2 reviews

A much needed gadget for a clean home.

published

A much need vacuum and mopping gadget which saves me a lot of time. Superb mapping and auction power. Very good for hard floors. The battery life is impressive. The mopping is really good. The only down side is you can’t use it on soft carpets. Overall very happy with the product.

Ecovacs
ECOVACSEcovacsSend a private message

Hi Prasanth,
We are so happy to hear you are enjoying your DEEBOT OZMO 950. Thank you for taking the time to review and supporting ECOVACS.
Best wishes, The ECOVACS Team

Similar opinion? Write a review on ProductReview.com.au!
Nelly
Nelly
  • 4 reviews
  • 1 like

Great Vacuum once you can figure out how to program it

published

Great vacuum that cleans well but limited access to quality instructions to set up. After numerous attempts to map and zone the house, we have settled to just set perimeters each time we clean. We still can’t figure out how to set boundaries- the robot goes into the area regardless.

Purchased in for $499.

Build Quality
4/5
Value for Money
3/5
Ecovacs
ECOVACSEcovacsSend a private message
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Robot Vacuum Cleaners

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Nikki
NikkiSouth East Queensland, QLD
  • 8 reviews
  • 5 likes
  • Verified

Happy! 1 year and mostly no problems! with two German Shepard's, lots of hair! its been a saviour for someone with OCD

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Purchased in at JB Hi-Fi for $999.

Build Quality
4/5
Value for Money
3/5
Ecovacs
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Donna
DonnaCanberra 2600, ACT

Love my Deebot

published

Purchased in for $900.

Build Quality
3/5
Value for Money
3/5
Ecovacs
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Herbs
HerbsSydney Surrounds, NSW
  • 2 reviews
  • 3 likes

OK for the first 11 mths, extremely slow warranty repair

published

Our Ecovacs Deebot 950 was OK for the first 11 mths. We did have mapping issues, however these did resolve themselves slightly. We have a large home, and found it would get lost or stuck often.

At 11 mths old with weekly use (on a smaller area) the mapping function failed. It was sent back for repairs. Repairs were extremely slow, only when contacting Amazon for resolution did we get out 'repaired' robot returned.

On return it did work, however the mapping abilities were never what they were. Now 4 mths after the repair it has forgotten where it is, and is unable to re-create it's map.

I wouldn't recommend this brand at all.

Purchased at Amazon for $800.

Build Quality
1/5
Value for Money
1/5
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Kym
KymGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 3 likes
  • Verified

Waste of money and time

published

I’ve tried to use at the office and at home. Doesn’t work at either place with completely different floor coverings. Spent more time setting up than it takes to vacuum. Constantly gets lost, can’t find the charging dock, maps are useless as it forgets them after an hour. Do not buy! Customer service worse than the faulty product.

Value for Money
1/5
Ease of Use
1/5
Ecovacs
ECOVACSEcovacsSend a private message
Kym
Kym
Kym
Kym

Hi ecovacs, just following up as it has been 4 months, and other than a public offer of assistance you haven't actually provided any!! You product is bad and your service it seems is worse! I can confirm my original review of DO NOT BUY THIS BRAND.

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Review collected in partnership with Ecovacs

Harvey Wilson
Harvey WilsonSouth East Queensland, QLD
  • 101 reviews
  • 87 likes
  • Verified

Does an amazing job even with sketchy mapping.

published

Purchased in at The Good Guys for $444.

Build Quality
1/5
Value for Money
5/5
Ecovacs
ECOVACSEcovacsSend a private message
Harvey Wilson
Harvey Wilson
Harvey Wilson
Harvey Wilson
Similar opinion? Write a review on ProductReview.com.au!
Robot Vacuum Cleaners

Find out how Ecovacs Deebot Ozmo 950 compares to other Robot Vacuum Cleaners

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Missy.vivi
Missy.viviSydney, NSW
  • 2 reviews
  • 1 like

Bit disappointed. It needs supervision

published

Purchased in at JB Hi-Fi Retail Stores for $599.

Build Quality
5/5
Value for Money
3/5
Ecovacs
ECOVACSEcovacsSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Suman
SumanSydney, NSW

Nighmare to use after a year

published

Flooring type : wooden and carpet
I bought 950 ozmo in may 2020. It worked fine for less than an year. Initially when i started using, it worked fine even on 2 floors. There were occasions where map would suddenly disappear but it was less frequent. But since last 2/3 months, I am not able to save map at all. It takes few hours to trying to clean and create map and then bot says that Its unable to locate charging station. So, i have to start the whole process again. I have asked evovacs support for help. Lets see how it goes.
My rating is on my basis of frustration as of today.
On other note: ecovacs 950 also has a mop but I hardly use it as it leaves puddles of water on floor. I submitted mop review last year.

Purchased in at JB Hi-Fi Online Store for $799.

Build Quality
3/5
Value for Money
2/5
Ecovacs
ECOVACSEcovacsSend a private message
Suman
Suman

I have not heard back from ecovacs except for asking my contact details on the day I posted the review.

Ecovacs
ECOVACSEcovacsSend a private message

Hi Suman,
Thank you for following up with the team. Please know that our customer support team have reached out earlier this week. Please don't hesitate to reach out if there are any issues.
Many thanks,
the ECOVACS team

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Appalling Customer Service

published

Loved my machine only to find it failed after 3 months. No replacement only repair available. Told repair would be 5-15 working days. It’s been 30 working days. Parts still out of stock. Disappointed & disgusted.

Purchased in at ALDI for $499.

Incentivised Review No
Ecovacs
ECOVACSEcovacsSend a private message
Kylie
Kylie

I still have not heard from you.....

Ecovacs
ECOVACSEcovacsSend a private message

Hi Kylie,
Thanks for following up with the team. We've responded to your direct message and our customer support team have reached out earlier this week. Please don't hesitate to reach out if there are any issues.
Many thanks,
the Ecovacs team

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Ecovacs

Robot Vacuum Cleaners

Find out how Ecovacs Deebot Ozmo 950 compares to other Robot Vacuum Cleaners

Know better, choose better.

Compare all
Joe
JoeSouth East Queensland, QLD

Ozmo 950

published

Purchased in at JB Hi-Fi Online Store for $599.

Build Quality
4/5
Value for Money
5/5
Ecovacs
ECOVACSEcovacsSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Rolls
RollsSydney, NSW
  • 4 reviews
  • 1 like

Excellent performance and battery life compared to the high end $1000 models!

published
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Purchased in at JB Hi-Fi for $599.

Build Quality
4/5
Value for Money
5/5
Ecovacs
ECOVACSEcovacsSend a private message
Similar opinion? Write a review on ProductReview.com.au!
JKM
JKMGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Vacuum is Adequate, mopping is average - but mapping fails every time, and the customer support team do not respond.

published

The vacuum power on this is fine, and love this idea that we can send it out at anytime, however I don’t think I’ve managed one entire vacuum with it getting ‘lost’, stuck, trying to return to the dock by trying to get through a wall.
And then once it gets stuck somewhere, seems to completely lost track of what has been vacuumed so goes over the same area again and again and again.
Additionally, the mopping function rarely works.
If the mapping and losing track of what had been vacuumed wasn’t an issue - then I’d be recommending this wholeheartedly.
But currently debating whether we keep or not.

Purchased in at Godfreys Online Store for $799.

Build Quality
3/5
Value for Money
2/5
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Sarah
Sarahasked

Can I use hot boiling water for mopping?

1 answer
Ecovacs
ECOVACSEcovacsSend a private message
Coen C.
Coen C.asked

what is the size of the battery in inchs?

1 answer
Ecovacs
ECOVACSEcovacsSend a private message
Karen
Karenasked

does the it mop well. i had the Ozmo 900 and had to return as it didn't mop at all

2 answers
Rosie121
Rosie121
Ecovacs
ECOVACSEcovacsSend a private message
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Details

CategoryRobot Vacuum Cleaners
Price (RRP) $999.00
Bin Capacity0.43 L
HEPA FilterYes
Weight2 kg
FeaturesWi-Fi Connectivity
Running Time 200 min
Charging Time5 hours
Manufacturer Warranty1 year(s)
Release date
ManualDownload manual
Visit official website
  • GTIN13: 6943757612796
  • MPN: OZMO-950

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