Edgewater Homes

Poor workmanship – We have purchased an Edgewater Home in Harrington Grove (we are second owners, and the previous owners bought this as a house and land package that was already partly constructed and they did not decide on the build, finishes etc, these were done by the builder. I know this because there all the same in our estate. The home is only 5 years old). … Read more

It is apparent that this home was just slapped together with poor workmanship and the overall thought process of some things and quality of other finishes were poor. Firstly we have just refloored the entire house (ground floor and first floor) because the flooring quality was so bad, it was actually coming apart in numerous places and I would think a floor would last longer than 5 years. When it was ripped up there wasn’t even any underlay underneath. It was literally just laminate and vinyl boards and nothing else . This is not due to the previous owners, but due to the poor quality flooring chosen by the builder (there are identical houses within our estate with the same). The internal window frames have not been painted all over and are half done - sides of window frames never finished. Even worse are so many window frames are not flush with the walls and have gaping holes and bad patch jobs, again this is poor installation and a job half done. The front door and laundry door (both external doors), have been been finished - all nail holes never filled, the wood never sealed or stained. The front door internal frame trim has never been painted and just left as an undercoat. The main bathroom window internally was not fixed to the wall correctly, its not even straight and has bad patching due to poor workmanship. Poor placement of downlights in the house leading to dark spots, its inadequate layout as are where the switches locations in the rooms as to what lights they link too which is super frustrating. Basins and taps in powder room are on the wrong way, skirting upstairs is not consistent and in some rooms its not even skirting boards that have been used and instead used door frames and in some rooms they’ve just jammed short skirting boards together instead of long ones. Placement of the outdoor BBQ is poor and never works when it rains because it constantly floods. The cheap garage flooring is peeling. The cheap stone benchtop in the kitchen is not full stone and if you look underneath the overhang on the island bench, there is all the black marker pen details (words and numbers) visible in big writing not to mention the unsightly laminate is peeling in the kitchen cupboards. There are hollow dips in the slab that you can notice when you walk over the floors. Some of the doors don’t even have striker plates for closing, it’s just a hole in the wood and they’ve never been inserted. I actually cannot believe the poor finishes and workmanship. This is a 5 year old house (!) and house really should withstand longer than 5 years for things to be replaced. This has not been built as a quality home, they are cheap quality, low cost and these issues have not been made by the previous owners, they come down to the builder. Lazy, uncaring trades and a company and site manager who has no standards. Do not use them.

PERECT! – My wife and I are so happy with our dream home! We are still in the early stages post-construction but can say the build has exceeded our expectations. Buying off the plan made the whole process simple and we still got a brand new home at the end of it. Eva done an excellent job providing all relative information before proceeding, and then was ALWAYS accessible to any enquiries that we had. Thank you to the whole Edgewater team. Show details

Edgewater Homes (Terrible after sales maintenance) – Changing my 5-star to 1-star (which is the lowest) and getting after-sales warranties at Edgewater is so difficult. Almost none of my requests were resolved. The maintenance is always defensive. If I had a chance to buy another house not with them anymore. Show details

My Experience with Edgewater – Edgewater has met my needs since dealing with them. The house I purchased was already built and ready to move in. The process was easy and communication was excellent. The house was spacious and has a lot of storage areas. I wan't trade you for anyone else. The home was ready to live in, including air conditioner and driveway.  Show details

Everything we were dreamed of and more – We have heard bad stories and warnings about building off the plan but Edgewater Homes were the exception to the rule. The whole build was well managed and everything went to plan. We were assured that we would have ownership of our home by 31st March and that happened. The whole build was managed extremely well and all trades could not be faulted… Read more

on their professionalism and attention to detail. The builder inspector we employed to ensure that we employed to ensure there was not any issues commented on the high standards of all the trades who built our new home.

When we undertook a walk through inspection, we mentioned that the shelves in the butler pantry were smaller than we anticipated, our site manager agreed and thanked us for highlighting the issue and it was rectified without any questions.

From the time we made an initial inquiry about building a home with them and what was included in the build, we were walked through the process in a very professional manner and assured that our needs were their first concern. We were particularly impressed with how well Edgewater Homes worked in with us to ensure that we could move into a completed home when our rental accommodation would not extend our lease any further.

We were extremely impressed with the fact that there were no unexpected costs when we settled. When we paid our initial deposit we were quoted a price and were told that when we settled it would be the same price. We were a bit skeptical about that fact and were pleasantly surprised that was the case. The only additional costs we had to pay were various government charges, which was only a few $100.00, nothing too much.

Thank you Edgewater Homes for building our dream home.

Excellent experience from start to finish – I have been living in my Edgewater Homes, home for a little over 6 months now. This was my first time purchasing a house "off the plan" and I did not know what to expect through the process. Reading through the forums to get an idea what the industry was like it sounded like there were dodgy developers out there who would build things as cheap as… Read more

possible and disappear after settlement. This is NOT the case with Edgewater Homes!

My experience was excellent from start to finish!

I cannot say enough good things about my site supervisor Blair, who went above and beyond to ensure that everything was perfect. He is an asset to Edgewater Homes and a large contributor to my 5-star rating.

All staff I interacted with were helpful, professional and courteous. The build quality is excellent and defect rectification for even the smallest items was completed promptly and to a high quality.

I would highly recommend building with or purchasing an Edgewater Homes property! Thank you, Blair, Anita and the rest of the team!

Lucky – Bought our first home with edgewater,,, ill say the finish and design are excellent... Some leak from toilet pipes but it is typical on a brand new home and was fix the next day. Supervisor was friendly, accomodating and have a sense of humour which makes my wife feel at ease. Sup Anthony top bloke although he forgot to put a number on our mail… Read more

box. Not really a big deal cos we got a custom number. Good job edgewater peeps!

And quick and prompt when you have issues to be fix.

Well see after a year and ill make another review about the house. So far so good!

Great quality, service and honest dealing – Buying off the plan property had doubts in our mind on the finishings and right inclusions. Now with the final house constructed, we had a great experience building with Edgewater Homes. The supervisor and coordinator are excellent in his job. Construction was completed on time and with great quality finishes. I visited regularly and my requests… Read more

were mostly met. Based on our experience and the quality finishes, highly recommend for anyone looking to buy homes with less hassles and upto the mark.

Beautiful home with quality finishes – Very nicely built home with quality finishes throughout the home. Everything that was promised before settlement was completed as agreed. It's very well designed. Customer service is very important and we're very happy with customer service provided. Had a slight problem with drainage system but that was rectified immediately once Edgewater was notified of the problem. Very happy. Thank you.  Show details ·  1

If your builder is Shaun, you're in luck – Purchased house mid construction so nearly all aspects were chosen for us (tiles and paint). Our experience with the builder Shaun was one that would make us want to build from scratch with edgewater homes, he was very friendly and extremely helpful and understanding of our complete lack of knowledge of building, very quick to rectify any issues or answer any concerns we had. Thank you Shaun.  Show details ·  1

Never purchase an Edgewater Home – Well where do I begin, not only the completion date was well overdue, the workmanship was an embarrassment. After finally moving in we found so many things wrong with the place. From chipped bricks being used, bad paint work, chipped bathroom tiling, blocked drain in bathroom shower, the garage door that stops halfway when being opened or closed,… Read more

a window with a bent frame which they put in anyway and the top floor creaks when walked on. I could go on for a while, but you get the point. But that's not the worst part, after 4 months with the down pour of rain we've had for the pass two weeks, the garage ceiling was becoming mouldy. We went to check it out and discovered the builders had placed cracked roof tiles on the roof. They thought they were clever enough to use liquid nails to hold the cracks in place. You pay over $800 000 for a brand new home, you would think they will make sure they provide a high quality home.

When you call to complain about the issue, it's always the same answer, 'someone will get back to you', which they never did. Head office was just as bad, the attitude from everyone was pretty much you've paid already, so who cares what happens afterwards. So upset and angry with the service from Edgewater Homes, I'd advise anyone to reconsider going with another company. It's not worth the stress in dealing with unprofessional behaviour. I know building a home can be quite stressful, but that was beyond a joke. Get out now if you can, I'm taking my case to 2GB, so everyone else can be warned about this dodgy company.