Edible Blooms

I ordered:Gourmet Tote: BaRosé Rosé 750ml: 5 Strawberry & Cream Lindt balls for my sisters birthday, she's my favourite sister living interstate. She's a very busy person, the text messages to say when the delivery was coming I sent to her so she could be home to recieve. She was absolutely thrilled. She really loved it. It helped to make her day special.

Ordered a hamper to go to my Dad in Hospital. Marked as undeliverable the next afternoon as the driver went to the medical centre next door and didn't have sense to ask anyone if he was at the right address. Since it was a perishable item( fruit and cheese hamper) getting it finally delivered to my brother’s house later that day ( for him to… Read more

deliver to the hospital) was not good enough. Also it was very difficult to get hold of anyone to fix the issue in a timely fashion.

Despite my vague directions causing order to be unable be delivered, Edible Blooms made up a fresh hamper and resent this when I clarified address. My ailing friend in hospital was so appreciative. Thank you Edible Blooms!

I was ill the week before Fathers Day and could not go out to buy a gift. It was Friday afternoon that I realised Fathers Day was on Sunday. I frantically scoured the net looking for a company who would deliver Sunday. Edible Blooms met my target. They have an excellent range of Hampers for all occasions and would deliver on Sunday. I chose the… Read more ·  1

beer lovers hamper and my husband was delighted. It was so beautifully packed and the contents were high end products. I also bought a bottle of wine we could share. Im very impressed with the customer service , the products and delivery services. Well done Edible Blooms you saved the day.

I’ve used Edible Blooms a few times, always delivered exceptional products. I recently incorrectly inputted wrong shipping address- customer service team exceeded expectations in assisting- so many companies could learn customer service from EB! Thank you team - your Blooming Amazing! Show reply

Employed an Indian company to deliver the hamper, couldn't find a main artery road (Gooding Drive) so the item didnt get delivered - probably ate it before he got there ... thought cant find it ... yummo! No refund, no apology by either company - the edible blooms company nor the indian delivery company - what an absolute joke - $150 wasted - filled an indian gut

Very poor delivery in Brisbane on an extremely hot and humid day. Dropped 2 parcels at my front door when I was home and I didn’t hear anyone. My front door was open but the screen door closed. No one knocked or rang the door bell or called out. One parcel was not for me but an address 3 suburbs away! I managed to track the recipient down and… Read more

they collected their parcel. The parcels had food which needed refrigerating straight away and the freezer block with the parcels had melted by the time I realised there were parcels at my front door. One parcel was dropped out of sight but would have been sitting in direct sunlight. More care needs to be taken and the driver should at least attempt to ensure someone is at home - especially when the door is open!!

Not at all impressed with the delivery service - and as it is Christmas time I was disappointed with melted goodies!!

Don't waste your money. My husband organised a gift basket for me for our anniversary. When ordered the website clearly stated delivery before 3pm. I work in a school so he felt assured I would receive it prior to the school day ending at 3. He received a notification at 1pm that delivery would be between 3pm and 5. He contacted them to… Read more

advise that delivery after 3pm would be too late as no body would be there. They responded with "if we knew it was a school we would have organised delivery earlier". When my husband ordered their system automatically filled in the address as a school. Their response was to give him a gift voucher to use in the future. If you are going to advertise something on your website you should stand by it and deliver. Why would we use a gift voucher in the future only to be disappointed. The goods were never received, a full refund should have been provided. The item ordered was over $200. Disgraceful.

If you live more than 15km from the CBD good luck getting it at a reasonable time, customer service communication was really bad and made false promises, they overwork their delivery drivers with too many jobs within the time frame. Even if you ask for it to be delivered in an earlier window (before 4pm - no issue with other hamper/ gift… Read more

companies) they say yes but then put you at the bottom of a 9 delivery list which started at 12:30pm.. gg. Why didn't it go out earlier?? I got a notification the night before it was packed and ready from shopify. The location was in Sydney North metropolitan area.. The delivery run I was put on was a long ass list that went to the eastern suburbs, all up northern beaches, to bloody woop woop etc. When I asked for assistance from customer service they told me to make the person the surprise was for wait until 4:20pm.. like are you for real??? Surprise! Waste 20min of your life for a $155 bouquet I ordered - that actually didn't turn up until 5:08pm (so they wanted me to get the person to wait an hour??)

As above, I got the delivery at a commercial business at 5:08pm (I had to stay back and wait after my shift) after being assured I'd get it by 4pm. When I asked earlier in the day (when i noticed itd be late) if they could re-route to the person's home address, they said its too far and its not part of their policy where they have to do that. ok so maybe send the delivery out earlier??? Where's the organisation?

I had to deliver the parcel myself at 9:30pm at night in the rain to my friends address before she left to go inter-state. After spending $155 LAST WEEK when I preordered it... Never doing that again.

Try another business if you want timely deliveries and proper customer service. Such a shame and disappointment because the product was actually cute, and I think thats why I was so mad about the customer service. Next time I'll be going with another company.

0 stars you pay premuim for delivery and they have over 30 drivers probably uber ones but they make the drivers leave after 2pm to deliver by 9pm too bad if you want to surprise someone. Terrible service if you run a business and quote promises then you MUST DELIVER YOUR PROMISES. Will never use them again.

A terrific experience all round. Easy ordering and same day delivery was no trouble. Delivery driver was so courteous and checked delivery instructions as was a gift. Product was beautiful. Highly recommend this service. Show reply

Edible Blooms went over and above to deliver a gift to an unwell child after an unavoidable delivery issue (fire alarm caused recipients building to be evacuated at time of attempted delivery). The gift was an important and date sensitive delivery and I was mortified that the dispatch failed. However, the delivery driver from GoPeople, with the… Read more ·  1

help of the Edible Blooms customer service team, managed to facilitate an outcome out of hours. This was an exceptional action by a caring and committed team.

The Edible Blooms bouquet was simply lovely too. Thank you, Edible Blooms & GoPeople

I was over the moon a year ago when i received your gift of chocolates This year what a let down I had over 16000 people read my previous review and maybe thats why the company did so well in the past year Dont waste your money this year is my advice

Ordered it on Monday for Friday and they didn’t send it out till Thursday then said it takes 4 days for delivery never use them again happy 80th mum week late probably

Product is good but if you want it on a particular date forget it - the nature of the product indicates a special occassion but delivery on your chosen date is not the date you picked. Why have the option to chose a delviery date if the courier this company uses is allowed upto 5 days to deliver. I ordered on the 8th for an 11th delivery date but it was not delivered until the 12th - the special occassion date had passed. very dissapointing.

Don’t expect to be delivered in a reasonable time – Why charge $20 for delivery if you can’t deliver the goods in a reasonable time. Kept looking at the courier tracking and it moved from 12pm to now deliver before 7pm when the recipient is not home. Customer service is no help either.

Website awkward to use – I ordered a gift for someone in Victoria and chose her address on the website order page - I didn't choose my own address as it wasn't there - I have never ordered myself a gift. When I paid with PayPal the address in PayPal overrode the address I wanted it sent to. On the confirmation email the invoice listed "shipping: mel regional delivery" so… Read more

I didn't think to double check the address because I could see it was to Melbourne. I got told that even deliveries to Tassie get this tag which doesn't really make sense and is deceiving. We don't get things delivered out to us and so all the chocolate melted as it sat at the post office in the unairconditioned room out back.

No Birthday Surprise for you – Went online to Edible Blooms last week and ordered a Birthday Surprise for a lovely lady I work with. I work in Disability and was hoping to celebrate with the clients as well. All day nobody mentioned her birthday while we waited for the surprise from Edible Blooms. In the end, the clients had gone home, most of the staff had gone home and a… Read more

courier arrives with her birthday surprise. There was nobody left to celebrate with her. I have never been so disappointed, what a waste of money. I don't know why I bothered to organise a week ahead, obviously Edible Blooms don't pay attention to when it was ordered or what it was for.

Good Customer Service – There was a hiccup with my recent order - as it turns out, due not to Edible Blooms, but their courier service. Their prompt, positive reaction to my complaint was impressive & I feel comfortable using their product again. Show reply

Terrible delivery service – Terrible delivery service, even when booking well in advance still turned up late. Company said it was due to selecting standard delivery, but surely when a company specialising in dated occasions is booked well in advance, there is no excuse for not getting the gift there on the actual birthday. Ironically they at first offered a $15 voucher… Read more

which wouldn’t have even been enough to cover their “pick an exact day service”. So disappointed at how greedy the delivery charges are, I declined any gift voucher amount as will not be using Edible Blooms again.

Really poor, take payment, try to up sell and didn't deliver – Ordered product and next day delivery. Order accepted, paid for and confirmed. Next day recieved a text trying to increase my order or won't deliver. Item was a gift for my mother and not received. This is a really bad experience and have asked for response. If no response soon, will be going to consumer affairs.

Don’t Buy – DONT BUY Do not deliver goods on time I ordered a total of 5 Hampers all over $100 each and I was so embarrassed they are cheap looking nothing like they advertise absolutely disgusting 1 gift didn’t even get delivered! Demanded Refund now have to wait 5 days for refund DO NOT PURCHASE ANY ITEMS FROM THIS PLACE