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Edible Blooms
4.5 from 615 reviews

Reviews

4.5

615 reviews
5
(513)
4
(27)
3
(9)
2
(8)
1
(58)
  • Product Quality
    4.5 (134)
  • Return Claim MadeYes (8) · No (136)
  • Shipping
    4.3 (90)
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Perfect gifts!!

published

I have used Edible Blooms a number of times for special deliveries to friends and family. They have never let me down, always been fabulous, both products and service. They have an online chat available, so when you have questions, or want to change things up a little, you get your answer straight away. One very happy customer here.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Thank you Lee for your lovely feedback! We hope we can help you send smiles again soon! - Georgie and the EB Team

Suzanne

SuzanneGreater Melbourne (Metropolitan), VIC

Excellent Customer service

published

I needed to organise a last minute gift of Chandon Indulgence for an 80th Birthday to metro Melbourne address for today. I missed the deadline for same day delivery by a few minutes... so contacted Edible Blooms through the chat function. They told me to go ahead and order and explained they would follow up with the particular store to organise same day delivery. Made my day.

Shipping
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Suzanne this is wonderful to hear! Our webchat team do their best to help each and every customer so we are thrilled to pass on your feedback! Thanks for choosing Edible Blooms! - Georgie and the EB Team xx

The reviewer stated that an incentive was offered for this review

Jenni

JenniCanberra

  • 5 reviews
  • 3 likes

Excellent customer service

published

I wanted to send a birthday gift to a nephew in lockdown in Melbourne.

The site was very easy to use with a good selection of products.

I was particularly impressed with the very friendly and quick responses I had to some queries. It doesn’t matter how good the product is, if it isn’t backed by prompt service it can be annoying. Edible Blooms are definitely very service oriented.

1 comment
Edible Blooms
Edible B.Edible Blooms

Jenni, this is wonderful feedback, thank you so much! We are so pleased that you chose Edible Blooms and hope we can help you send more smiles soon! - Georgie and the EB Team xx

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Best Customer Service Experience

published

A friend recommended Edible Blooms to me because of the great experience she had, so I tried them. The Team at Edible Blooms helped me through the pandemic delivery issues to and arranged a unique pre-birthday surprise for my best friend in Melbourne. The customer service was outstanding. The individual helping me solved my problems and made the experience one of the very best service interactions I've had. Thanks Edible Blooms for employing someone who knows the power of a smile (over the phone).

Product Quality
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hi Emma, thank you so much for your feedback! We love to her that the customer service received was outstanding and hope your best friend loved her gift :) - Vanessa & the EB Team

The reviewer stated that an incentive was offered for this review

Kelly

KellyGreater Melbourne (Outer), VIC

Fantastic Gifts and customer service

published

Due to the pandemic, I was unable to see my Dad for Fathers Day, I found a great gift at Edible Blooms. The gift was fantastic and very affordable. I ordered online on Thursday and the gift was delivered on Monday, as requested. Such an easy transaction. Thank you to the team at Edible Blooms, my Dad loved his gift.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hi Kelly! Thank you so much for your fantastic review, we are so glad your dad loved his special gift. We can't wait to help you spread smiles again soon :) - Adriana & The EB Team xx

The reviewer stated that an incentive was offered for this review

Megan

MeganSouth East Queensland, QLD

Amazing customer service

published

As a nurse I’ve seen edible gifts delivered to many patients and they always bring joy.
I have also enjoyed spreading this joy to family and friends.
The service and gift is always above my expectations. Thank you.

Product Quality
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hi Megan, Thank you so much for your fantastic review and the amazing work you do! We love being a name associated with sending smiles, joy and love! – Philip and the EB Team

Prompt email response

published

I made an enquiry via Edible Blooms website about whether I could request a particular delivery date. They responded promptly and said they would be happy to oblige and to ring their friendly customer service line to organise.

Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hi Julia, Thank you for your lovely review.
We look forward to bringing more smiles again soon! Regards, Lara and the EB team x

The reviewer stated that an incentive was offered for this review

xxx

xxxGreater Melbourne (Outer), VIC

  • 2 reviews

Loved many different treats

published

I have received several packages and sent five myself. Love Edible Blooms. Auspost delivering to two addresses in East Gippsland were terrific. However,I have found Fastway Couriers very disappointing. Late, and one item has not moved in tracking since Monday 31 August. Thank you Edible Blooms.

Product Quality
Return Claim MadeNo
5 comments
Edible Blooms
Edible B.Edible Blooms
xxx
xxx
Edible Blooms
Edible B.Edible Blooms

Hi Ben! Thank you for your response. If you have not yet done so, please email hello@edibleblooms.com.au and we will look into that order for you :) - Jess and the EB Team

Michelle

MichelleGreater Melbourne (Outer), VIC

Fantastic service

published

I have used edible blooms a couple of times with brilliant results. However, when something did go wrong, they were very quick to acknowledge the error and make immediate steps to rectify the issue.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hi Michelle. We love hearing how helpful our customer service team is and really love that you love the product. Lianne :)

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Ovi

OviGreater Melbourne (Outer), VIC

Perfect online gift shop !!!

published

Good collections of gift hampers at reasonable price. Online order process and instant customer service via chat option was excellent. Would highly recommend to everyone to try this if needed.

Product Quality
Shipping
1 comment
Edible Blooms
Edible B.Edible Blooms

Hi Ovi. Thank you for your fantastic feedback. We look forward to helping with your next gifting experience. Lianne :)

The reviewer stated that an incentive was offered for this review

  • Verified customer

perfect gift

published

I ordered a chocolate bouquet for my sister's birthday, the website is user friendly and have lot of varieties for all budgets, will obviously reorder from their website very soon

Product Quality
Shipping
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hi Nathalie, thank you so much for your fantastic review! We look forward to help you send smiles soon :) - Philip

The reviewer stated that an incentive was offered for this review

Stephen Pearce

Stephen PearceMid North Coast, NSW

Absolutely love Edible Blooms

published

I have sent several edible blooms this year and love everything about it. The products are beautiful, it’s so easy to order online and the customer service is brilliant. Thanks heaps for a wonderful service and I can’t wait to order my next Edible Bloom.

Stephen Pearce

Product Quality
Shipping
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hello Stephen, we are so happy to hear that you had a great experience with us! We look forward to sending smiles again in the future for you :) Vanessa

The reviewer stated that an incentive was offered for this review

Melissa Charles

Melissa CharlesGreater Melbourne (Outer), VIC

A gift that will brighten anyone’s day!

published

I surprised my niece on her 13th birthday by having the delicious desert box hamper delivered to her door. I’m so very impressed with the service I received and the quality affordable yummy product I purchased :-)

Product Quality
Shipping
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hello Melissa,
Thank you so much for your review! We love that you had a wonderful experience with us! We look forward to sending more smiles from you! Vanessa :)

The reviewer stated that an incentive was offered for this review

Lilly

LillyGreater Melbourne (Metropolitan), VIC

Excellent customer service :)

published

The customer service is very fast and helpful. Would recommend this business as their prices are affordable too. There are many delivery box options for different occasions and a very user-friendly website. However, delivery can be quite expensive.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hi Lilly! Thank you so much for your fantastic review, we are so happy to hear you have had a great interaction with our team! We look forward to assist you in sending smiles in the future! - Philip :)

The reviewer stated that an incentive was offered for this review

Perfect Gift

published

I ordered a Get Well basket for my daughter, she received the basket exactly when stated and the basket was amazing. Would thoroughly recommend as chocolates last longer than flowers.

Product Quality
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hi there! Thank you for your fantastic review! We are delighted to hear we were able to assist you in sharing a smile with your daughter and look forward to helping you share the love in the future! Philip :)

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Brett

BrettSouth East Queensland, QLD

I've never sent flowers

published

I've never sent flowers before and the help I received online from Lianne was first class. Her understanding of my needs was very helpful and narrowed down a list of bouquets to choose from.
Thankyou

Product Quality
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hi Brett, Thank you for the first class feedback! We look forward to assisting you when ever you need to send a smile :)
Best regards Philip

The reviewer stated that an incentive was offered for this review

Gemma McKenna

Gemma McKennaSouth East Queensland, QLD

Terrible service with false promises

published

I ordered and paid for a same day delivery gift. I did not receive this service as to my request made upon booking. Also spoke to 3 staff members in regards to this who gave me false and misleading information

Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

So happy with my order

published

This is the first time I have ordered with Edible Blooms and when I tracked my order I was impressed with the quick response. Will definitely order with them again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hi Cee! Thanks so much for your great review, we really appreciate your positive feedback! We look forward to helping you with your gifts again in future :) -Tayla x

The reviewer stated that an incentive was offered for this review

Quick response to enquiry

published

I was very happy with the quick response to my enquiry and that it was with a person not a computer. I look forward to purchasing from you in the near future.

Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hi Dee, thank you so much for your kind words. Our wonderful customer experience team absolutely love's helping customer select the perfect gift. We look forward to hearing from you soon. Regards, Lara and the EB team x

The reviewer stated that an incentive was offered for this review

  • Verified customer

Chocolate gifts sent across the ‘pond’ with love

published

I order 2 buckets of chocolates one for my twin sister for our birthday and one for my beautiful niece. They were so impressed by the quality, amount of chocolates, the care taken to ensure they look like fabulous gifts and also how carefully packaged and transported. Definitely will be using Edible Blooms Australia again. Janelouise North Yorkshire England

Product Quality
Shipping
Return Claim MadeNo
1 comment
Edible Blooms
Edible B.Edible Blooms

Hi Janelouise! Thank you so much for your amazing review. I am so glad to hear that your twin sister and niece both loved their gifts from you! We look forward to helping you with future gifts :) -Tayla x

The reviewer stated that an incentive was offered for this review

Page 1 of 31

Questions & Answers

Iris luk

Iris lukasked

Do you deliver to south Adelaide flight training school ?

1 answer
Edible Blooms
Edible Blooms

Yes we can do a point to point delivery - please choose the same day delivery option at checkout.

Sze M.

Sze M.asked

Do you hand delivery to south Adelaide Parafield airport training school ?

1 answer
Edible Blooms
Edible Blooms

Yes we can do this for you! No problems:-)

Fran

Franasked

Where the hell is my order?
Ordered yesterday at 8.00am
Still not delivered today. Sydney metro.
Order A10556159
Already not happy that strawberries could not be delivered to this Sydney metro address but now it seems as if nothing can. Note interested in excuses. I want an immediate refund.

1 answer
Edible Blooms
Edible B.Edible Blooms

Hi Fran,
I apologise for the late reply and hope this has already been followed up with you. I can see your order arrived a day late and I apologise for the inconvenience. As stated on our website, with our standard delivery service, we are unable to guarantee the delivery date or time. This is because the gift goes overnight with a third party courier. 9 times out of 10, the gift arrives on your requested day. I apologise that this was not the case for your order. I thank you for taking the time to provide your feedback. We take great pride in our delivery and service and it is through feedback such as this that we are able to continually improve our service and I thank you for taking the time to do so. I can’t apologise enough for inconvenience we have caused you. Kind Regards, Laura

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