Edible Blooms

Very disappointing experience. I specifically arranged this gift for delivery on 26 October, but it was delivered early on 23 October instead. The gift was left in a hot room, raising concerns about whether the brownies are still safe to eat by the time the recipient received them. What was meant to be a thoughtful gift has turned into a… Read more

frustrating and disappointing experience for both the recipient and me. Even more disappointing is that the company has not offered a refund for the affected item.

Edible Blooms products are second to none, the presentation is always very beautiful. I do however have a problem with promises around delivery. The website says same day delivery ifvordered before 3pm. It is my sons birthday today, I ordered yesterday assuming, as he lives in a metro area delivery would be today. After payment and processing… Read more

Im advised delivery would be Tuesday, a day after his birthday. When I was finally able to speak with someone on the phone, I was advised I didn't choose express shipping. On the website, there is nowhere you can choose shipping. A banner tells you next day delivery. The phone rep advised delivery for that area was very early this morning so has to carry over toll tomorrow. I concluded this would have to do rather than cancel, however I was then advised that shipping can take up to 3 days. I said so he may not get it tomorrow,ceither. No, she said. It could be Wednesday. Their 'Same Day Delivery' motto is rubbish and has to go. No fault in the product but honesty has to prevail with shipping and not make promises they can't keep. Will go elsewhere for the next birthday. I usually order from LVLY as they never disappoint.

Ordered before 11am and expecting to be delivered around 2pm or 3pm on the same day but was told that my order will only arrive at 5pm which is ridiculous. You paid so much for the products and express delivery fee but service was terrible. Will never order from this company again.

Ordered a gift box of beautiful cakes this morning to be delivered to a relative for their birthday today. Was exceptional service from the moment I ordered this morning until they have just received it now only a few hours after I ordered. I was kept informed the whole time from start to finish. Couldn't be happier would definitely recommend this company ☺️

I made a mistake with the address. This was quickly rectified and followed up. The recipients were able to come down and get their surprise gift as tje driver let me know when he was there. Thank you for personal and professional service.

Awesome customer service, delivered wonderful birthday parcel at short notice, excellent communication and bonus points for fantastic range of options. Highly recommend❤️

Very poor service. Ordered a few weeks prior for delivery on a specific date to an office, and the driver failed to ask concierge to deliver to the recipient. So marked the delivery undeliverable and then Che said they can redeliver at an additional cost to cover for their drivers mistake. Very poor. Would not be recommending any corporate… Read more

deliveries and /or delivery to a secured location as the driver won't be doing the right thing and go to security/concierge

Ordered a hamper to go to my Dad in Hospital. Marked as undeliverable the next afternoon as the driver went to the medical centre next door and didn't have sense to ask anyone if he was at the right address. Since it was a perishable item( fruit and cheese hamper) getting it finally delivered to my brother’s house later that day ( for him to… Read more

deliver to the hospital) was not good enough. Also it was very difficult to get hold of anyone to fix the issue in a timely fashion.

Terrible! Will never order again. Says my order will be delivered between 7.45pm and 9.45pm During the day would have been good!!!!!!! Absolutely trash

I received the most delicious dessert box from edible blooms as a Mothers Day gift and was blown away by the quality. Not only were the chocolates delicious, they were packed so perfectly with an ice pack to preserve their condition. I cannot recommend this product more highly.

I ordered:Gourmet Tote: BaRosé Rosé 750ml: 5 Strawberry & Cream Lindt balls for my sisters birthday, she's my favourite sister living interstate. She's a very busy person, the text messages to say when the delivery was coming I sent to her so she could be home to recieve. She was absolutely thrilled. She really loved it. It helped to make her day special.

Employed an Indian company to deliver the hamper, couldn't find a main artery road (Gooding Drive) so the item didnt get delivered - probably ate it before he got there ... thought cant find it ... yummo! No refund, no apology by either company - the edible blooms company nor the indian delivery company - what an absolute joke - $150 wasted - filled an indian gut

Very poor delivery in Brisbane on an extremely hot and humid day. Dropped 2 parcels at my front door when I was home and I didn’t hear anyone. My front door was open but the screen door closed. No one knocked or rang the door bell or called out. One parcel was not for me but an address 3 suburbs away! I managed to track the recipient down and… Read more

they collected their parcel. The parcels had food which needed refrigerating straight away and the freezer block with the parcels had melted by the time I realised there were parcels at my front door. One parcel was dropped out of sight but would have been sitting in direct sunlight. More care needs to be taken and the driver should at least attempt to ensure someone is at home - especially when the door is open!!

Not at all impressed with the delivery service - and as it is Christmas time I was disappointed with melted goodies!!

Don't waste your money. My husband organised a gift basket for me for our anniversary. When ordered the website clearly stated delivery before 3pm. I work in a school so he felt assured I would receive it prior to the school day ending at 3. He received a notification at 1pm that delivery would be between 3pm and 5. He contacted them to… Read more

advise that delivery after 3pm would be too late as no body would be there. They responded with "if we knew it was a school we would have organised delivery earlier". When my husband ordered their system automatically filled in the address as a school. Their response was to give him a gift voucher to use in the future. If you are going to advertise something on your website you should stand by it and deliver. Why would we use a gift voucher in the future only to be disappointed. The goods were never received, a full refund should have been provided. The item ordered was over $200. Disgraceful.

Despite my vague directions causing order to be unable be delivered, Edible Blooms made up a fresh hamper and resent this when I clarified address. My ailing friend in hospital was so appreciative. Thank you Edible Blooms!

I was ill the week before Fathers Day and could not go out to buy a gift. It was Friday afternoon that I realised Fathers Day was on Sunday. I frantically scoured the net looking for a company who would deliver Sunday. Edible Blooms met my target. They have an excellent range of Hampers for all occasions and would deliver on Sunday. I chose the… Read more ·  1

beer lovers hamper and my husband was delighted. It was so beautifully packed and the contents were high end products. I also bought a bottle of wine we could share. Im very impressed with the customer service , the products and delivery services. Well done Edible Blooms you saved the day.

I’ve used Edible Blooms a few times, always delivered exceptional products. I recently incorrectly inputted wrong shipping address- customer service team exceeded expectations in assisting- so many companies could learn customer service from EB! Thank you team - your Blooming Amazing! Show reply

If you live more than 15km from the CBD good luck getting it at a reasonable time, customer service communication was really bad and made false promises, they overwork their delivery drivers with too many jobs within the time frame. Even if you ask for it to be delivered in an earlier window (before 4pm - no issue with other hamper/ gift… Read more

companies) they say yes but then put you at the bottom of a 9 delivery list which started at 12:30pm.. gg. Why didn't it go out earlier?? I got a notification the night before it was packed and ready from shopify. The location was in Sydney North metropolitan area.. The delivery run I was put on was a long ass list that went to the eastern suburbs, all up northern beaches, to bloody woop woop etc. When I asked for assistance from customer service they told me to make the person the surprise was for wait until 4:20pm.. like are you for real??? Surprise! Waste 20min of your life for a $155 bouquet I ordered - that actually didn't turn up until 5:08pm (so they wanted me to get the person to wait an hour??)

As above, I got the delivery at a commercial business at 5:08pm (I had to stay back and wait after my shift) after being assured I'd get it by 4pm. When I asked earlier in the day (when i noticed itd be late) if they could re-route to the person's home address, they said its too far and its not part of their policy where they have to do that. ok so maybe send the delivery out earlier??? Where's the organisation?

I had to deliver the parcel myself at 9:30pm at night in the rain to my friends address before she left to go inter-state. After spending $155 LAST WEEK when I preordered it... Never doing that again.

Try another business if you want timely deliveries and proper customer service. Such a shame and disappointment because the product was actually cute, and I think thats why I was so mad about the customer service. Next time I'll be going with another company.

0 stars you pay premuim for delivery and they have over 30 drivers probably uber ones but they make the drivers leave after 2pm to deliver by 9pm too bad if you want to surprise someone. Terrible service if you run a business and quote promises then you MUST DELIVER YOUR PROMISES. Will never use them again.

A terrific experience all round. Easy ordering and same day delivery was no trouble. Delivery driver was so courteous and checked delivery instructions as was a gift. Product was beautiful. Highly recommend this service. Show reply

Edible Blooms went over and above to deliver a gift to an unwell child after an unavoidable delivery issue (fire alarm caused recipients building to be evacuated at time of attempted delivery). The gift was an important and date sensitive delivery and I was mortified that the dispatch failed. However, the delivery driver from GoPeople, with the… Read more ·  1

help of the Edible Blooms customer service team, managed to facilitate an outcome out of hours. This was an exceptional action by a caring and committed team.

The Edible Blooms bouquet was simply lovely too. Thank you, Edible Blooms & GoPeople

I was over the moon a year ago when i received your gift of chocolates This year what a let down I had over 16000 people read my previous review and maybe thats why the company did so well in the past year Dont waste your money this year is my advice