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Electricity Wizard

Electricity Wizard

4.2 from 85 reviews

Ridiculous!!! Waste of my time. Offer 28% off in QLD but then say "Can't compare in QLD"

Yes! You read it correctly. Their 'Ad' says "28% Off in Qld" but I live in Qld and I tried to use this service to compare electricity rates, but all I got was a 'drop-down' that said "We can't compare in your area".
Why do they advertise that they can and then they can't?
False advertising.
Wasted my time.
Use someone else.

Transparency

Use only for comparison, don't organise through them

I called these guys on Monday 29-April-2019 to get electricity connected on Friday 3rd-May. I was told a visual inspection had to be done, so they then supposedly requested / organised to get all done through PowerShop. Saturday comes, I move into the apartment and there is no power. I call ElectricityWizard and i get an auto message saying I've called out of office hours. That's issue no1, no 24/7 support. I call PowerShop and I get the same message on the phone. I call Energex and thankfully they have weekend support. They tell me there was no inspection or power request submitted for the property and the next opportunity this could be done would be Tuesday next week as Monday is a holiday (labour day). So i spent 4 nights sleeping in a motel because I need power for my phone work laptop and hot water, and just livelihood in general. I've spent $500+ on accommodation because of this mishap. On Monday i get a call from ElectricityWizard to follow up on my weekend call, and they say they can no find any connection request submission with PowerShop. Wow. I really don't know what to say about this guys. I'm seriously considering compensation for the accommodation costs I incurred because of this. Please resolve this. I have already organised with AGL as they had 24/7 support. Convenience over cost anytime. I have attached my 28 minute long phone call with ElectricityWizard. Please resolve this, ive incured big expenses, inconvenience, and not to mention stress caused by ElecWizard.

Transparency

Helpfull deciphering electrical provider issue

Tom listened to my problem and quickly in lay terms explained my options to have the cheapest provider in Qld for electricity. He clearly provided information on the company and price structure that would suit my needs and made it easy for me to make a decision to connect the service.

Very helpful, happy with advice

Our electricity bill has gone up $100 for the last 2 bills, ridiculous. Eric at Electricity Wizard spent a lot of time going through my bill, and helped me connect with a better deal, couldn't have been more helpful


Excellent customer service

Baxter from Electricity Wizard was very helpful in finding me a better deal.
It was a very easy process to switch to another provider and I look forward to the future savings! Thanks very much!


Life Saver

My experience with Electricity Wizard was rewarding within itself, due to having a professional Australian English Speaking person.
All my Electricity needs were met and more.
100% A Happy Clinent.


taye gave me all the information I needed tochange yElectricity suplier tomycosbeefit. She treated m

Electricity Wizard were very helpful and she was very courteously and explained who was the best electricity retail provider that suited my situation better than with AGL.


Practical information

Eric gave me all the information I needed to change my electricity supplier for my cost benefit. He treated me courteously and respectfully and I appreciated this.

A Better Deal

Electricity Wizard (Baxter) very helpful and understanding, positive results achieved and very happy with the outcome. Followed up concerning matters through email.

Really thought i already had the best Electricity deal, but not by a long shot!!

Hayle your a star, did all the work, so polite and professional, but fun to deal with too.
Enjoyed the call, no fuss or hard sell and saved heaps $$$ :-)


Simple, comprehensive, all inclusive explanations about arranging a new Electricity and gas plan.

Steven provided me with all the information I required to make an informed decision about how my electricity and gas would be supplied for the next 12 months. He delivered this information in a courteous and friendly manner without displaying irritation when I asked awkward questions. Well Done!!


Good experience Ricky did good

Well explained and I felt I knew what was being explained through the process, Ricky the contact seemed very capable and friendly to chat to


Top service

Electricity Wizard representative was efficient while still being personable. A pleasure to speak with a person with a genuine personality rather than a trained robot. Well done!


An angel walks among us

Everything before today was darkness and despair. Now I walk in the light. The light that is Ola and excellent savings on my energy bills.

Good outcome

Very helpful,easy experience.I will be recommending others to do the same.Polite staff who explain the process in simple terms.Very happy.

Just what we needed in times of economic stress.

Thank you Electricity Wizard, I you did all the work for me, and I and I would reap the benefits!!!


great customer service

great customer service knew what he was talking about with a prompt answer for what was best in pricing for me.


Very happy with the savings they found for me!

Steven was able to compare the suggested new rates with my current bill and show how much I could save based on real bills!


Sounds great can’t wait to save

I had a very good experience with this company. Felt comfortable with the phone call. Thank-you for explaining everything to me


Excellent Service

An excellent representative who was friendly, knowledgable and factual about product. Gave information and answered questions willingly. Not forceful but helpful in attitude towards possible client. Commended for this sale


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