??!
1 photo
Electricity Wizard

Electricity Wizard

4.2 from 97 reviews · View Statistics

Reviews

  • Transparency
    3.3 (11)
Previous
Next
Peter

PeterMid North Coast, NSW

Couldn't have been better

published

Very polite, well spoken and a pleasure to deal with.. Carley sorted me out in minutes with a great deal, down to earth and very understanding, couldn't fault anything.. Perfect!! 10/10 +++

Transparency
Incentivised ReviewNo

I found Ola to be exceptional in dealing with me. Politeness is so welcome these days.

published

For once I found it a pleasant experience when speaking with a sales/support team on any matter.
If I have the person's name correct it is I believe Ola - was even happy to answer my question in relation to another matter. Rare for such a personal approach.

Incentivised ReviewNo

Jessie Very helpfull and Professional

published

Have spoken to many (advisers ) over many years.I found Jessie to be extremely knowledgeable and helpfull.Apart from the excellent proposal and price I had great confidence in Jessie's
advice. Which helped my decision
Stuart Jackson

Transparency
Incentivised ReviewNo
Energy Comparison Websites

Find out how Electricity Wizard compares to other Energy Comparison Websites

Know better, choose better.

Compare all
Anonamouse

AnonamouseGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

Waste of time

published

I was searching earlier this year at the start of COVID for a potential better deal on my electricity. After following advice from these guys I ended up swapping retail providers only to discover my bills were actually MORE thereafter ongoing. Very annoyed and complete waste of time. I have just ended up going back to my original provider ‍♀️

Transparency
Incentivised ReviewNo
Tamlee

TamleeGreater Melbourne (Outer), VIC

  • 2 reviews
  • 4 likes

Lies to get my business

published

when calling them I gave my exact rates and discounts for electricity (47%) and gas (29%)
They said with their plan I would save up to $100 on my electricity bill if I make the switch. I agreed to switch both. Only the electricity was taken over to the new company but not the gas which was not the agreement.
Turns out I was always better off with my current provider and was lied to by electricity wizard to get my business. The new provider took over my account before the due date Now my electricity is stuck with another company and I have to wait to have my account returned to my original provider.
I am furious
Never again will I deal with electricity wizard.

Transparency
Incentivised ReviewNo
JA

JASouth East Queensland, QLD

  • 4 reviews

MITCHELL

published

We are very happy with the way Mitchell handled our query, provided information in simple terms. Mitchell was very professional, knew all about the best product which met our needs.

Transparency
Incentivised ReviewNo

Great service.

published

Fast service from a pleasant staff member. I was given all the information required to make a decision on a supplier. Polite operator did not indicate any impatience with my requesting a repeat of information due to my hearing deficiency.Totally pleased with Electricity Wizard. Thank you.

Transparency
Incentivised ReviewNo
Noels

NoelsBrisbane

  • 7 reviews
  • 6 likes

Pet hate

published

One of my pet hates is someone on the other end of the line saying, "what's up" !!!
This happened today when I got a call back from someone. Very rude....what happened to "How can I help"?

Transparency
Incentivised ReviewNo
Adrian W.

Adrian W.Metropolitan Adelaide, SA

To easy

published

I was given details of other electricity providers about my last bill and I could of saved a third of my bill from click energy,thanks for giving me the information to switch to another provider

Incentivised ReviewNo
Energy Comparison Websites

Find out how Electricity Wizard compares to other Energy Comparison Websites

Know better, choose better.

Compare all

Helpful

published

They answered quickly listened to what i had to say and then fixed it to my satisfaction.
The ladie on the phone was awesome and understood my distress about the bill.

Incentivised ReviewNo
Peter Moore

Peter MooreGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Feedback on customer service

published

Oliver Grose provided information in a timely & professional manner. His initial email response was followed up by a detailed analysis of market comparisons & there was no pressure applied to customer decision making. Also, he provided a follow up option.

Transparency
Incentivised ReviewNo
nannacj

nannacjRichmond-Tweed, NSW

Ecellent

published

I was treated with upmost courtesy by Robert Sertic who was easy to understand what I was to expect and was most pleased when he offered a discount on my future accounts.

John Cannan

Transparency
Incentivised ReviewNo
Grahame

GrahameSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Ridiculous!!! Waste of my time. Offer 28% off in QLD but then say "Can't compare in QLD"

published

Yes! You read it correctly. Their 'Ad' says "28% Off in Qld" but I live in Qld and I tried to use this service to compare electricity rates, but all I got was a 'drop-down' that said "We can't compare in your area".
Why do they advertise that they can and then they can't?
False advertising.
Wasted my time.
Use someone else.

Transparency
Incentivised ReviewNo
Pan M.

Pan M.South East Queensland, QLD

  • 12 reviews
  • 5 likes

Use only for comparison, don't organise through them

published
Transparency
Incentivised ReviewNo

Helpfull deciphering electrical provider issue

published

Tom listened to my problem and quickly in lay terms explained my options to have the cheapest provider in Qld for electricity. He clearly provided information on the company and price structure that would suit my needs and made it easy for me to make a decision to connect the service.

Incentivised ReviewNo
Energy Comparison Websites

Find out how Electricity Wizard compares to other Energy Comparison Websites

Know better, choose better.

Compare all
Mex

Mex

  • 3 reviews

Very helpful, happy with advice

published

Our electricity bill has gone up $100 for the last 2 bills, ridiculous. Eric at Electricity Wizard spent a lot of time going through my bill, and helped me connect with a better deal, couldn't have been more helpful

Jo R

Jo RMelbourne

  • 2 reviews
  • 1 like

Excellent customer service

published

Baxter from Electricity Wizard was very helpful in finding me a better deal.
It was a very easy process to switch to another provider and I look forward to the future savings! Thanks very much!

Life Saver

published

My experience with Electricity Wizard was rewarding within itself, due to having a professional Australian English Speaking person.
All my Electricity needs were met and more.
100% A Happy Clinent.

taye gave me all the information I needed tochange yElectricity suplier tomycosbeefit. She treated m

published

Electricity Wizard were very helpful and she was very courteously and explained who was the best electricity retail provider that suited my situation better than with AGL.

Practical information

published

Eric gave me all the information I needed to change my electricity supplier for my cost benefit. He treated me courteously and respectfully and I appreciated this.

Page 1 of 5

Questions & Answers

Kerry McRae

Kerry McRaeasked

Cheapest Energy (electricity only) company in NSW 2317

1 answer
Kerry McRae
Kerry McRae

Alinta

Get an answer from our members and Electricity Wizard representatives

Other Energy Comparison Websites

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.