Electricity Wizard

Michey aka Michael was very patient in clarifying or repeating when needed and informative of my options. There was a very pleasant humanity about him and he even seemed to enjoy my humor. I had already been looking for an alternate energy provider, but with more than an hr on hold, but the response to my email reply was practically immediate.

I was away on holidays when I recieved a call to upgrade my electricity contract. A call that was meant to be 1 minute turned into 9 minutes. When I mentioned this call has gone for longer than 1 minute, the representative said this is okay. It's really not okay when you started your sales call to be a few minutes of your time. Next time I would suggest saying 5-10 minutes of your time. This is honest and truthful. And does not leave your customes angry and frustrated at the end of the call. I would also suggest listening to your customers when...

Thanks Louis for plain speaking and clear communication. Happy with your service. An easy process made even easier by your pleasant manner. Commendations due to Louis Dharma, for a great deal.

Yesterday for no reason this company felt the need to call me form 2 numbers 5 times. If you where a possessive ex I would call the police with that many contacts.

Started receiving spam emails from them out of nowhere. I thought I'd check things out online myself to see if there was any benefit. You have to give your phone number to see any results and they call you INSTANTLY. So now you have spam emails and spam calls. The only reason I didn't give 1 star is because they do actually give some comparison rates and could save you money if you aren't already comparing services that you pay for (which is crazy - you should do this at every contract renewal for everything). At the end of the day though, at end of contract, just call your current provider and they will almost certainly just change the rates anyway, without all of the annoying spam.

One phone call, spoke to Amanda Synanidis, she knew all the facts and answered every question, and I am saving money. Under this new plan I am receiving 15 cents per KW for my solar feed-in compared to 8.5 cents from my current supplier as of Jan 8 2021

I have contacted wizard by email and phone on a number of occasions to stop getting email ads from them. Still they keep coming despite assurances they will stop. I can guarantee that I will not use wizard under any circumstances and I am very vocal against this company whenever I am in a discussion on electricity. They stop..I stop. Until they do I will continue to vent my anger when talking to prospective customers of wizard. Bill O'Donnell

Very polite, well spoken and a pleasure to deal with.. Carley sorted me out in minutes with a great deal, down to earth and very understanding, couldn't fault anything.. Perfect!! 10/10 +++

For once I found it a pleasant experience when speaking with a sales/support team on any matter.
If I have the person's name correct it is I believe Ola - was even happy to answer my question in relation to another matter. Rare for such a personal approach.

Have spoken to many (advisers ) over many years.I found Jessie to be extremely knowledgeable and helpfull.Apart from the excellent proposal and price I had great confidence in Jessie's
advice. Which helped my decision
Stuart Jackson

I was searching earlier this year at the start of COVID for a potential better deal on my electricity. After following advice from these guys I ended up swapping retail providers only to discover my bills were actually MORE thereafter ongoing. Very annoyed and complete waste of time. I have just ended up going back to my original provider ‍♀️

when calling them I gave my exact rates and discounts for electricity (47%) and gas (29%)
They said with their plan I would save up to $100 on my electricity bill if I make the switch. I agreed to switch both. Only the electricity was taken over to the new company but not the gas which was not the agreement.
Turns out I was always better off with my current provider and was lied to by electricity wizard to get my business. The new provider took over my account before the due date Now my electricity is stuck with another company and I have to wait to have my account returned to my original provider.
I am furious
Never again will I deal with electricity wizard.

We are very happy with the way Mitchell handled our query, provided information in simple terms. Mitchell was very professional, knew all about the best product which met our needs.

Fast service from a pleasant staff member. I was given all the information required to make a decision on a supplier. Polite operator did not indicate any impatience with my requesting a repeat of information due to my hearing deficiency.Totally pleased with Electricity Wizard. Thank you.

One of my pet hates is someone on the other end of the line saying, "what's up" !!!
This happened today when I got a call back from someone. Very rude....what happened to "How can I help"?