Electricity Wizard

I called the hotline for assistance thinking it was AGL (apologies for making this honest mistake), Brad picked up and listened to my query. Mumbled something I couldn’t quite hear and then said some number. I asked what he meant and he repeatedly mumbled the number again and hung up before I could say anything. That was just straight up rude and… Read more

definitely won’t be using your services based on the unprofessionalism of your customer service staff. Hire better.

Quite sketchy! – Renting add space to imply you are an energy provider, answering the phone like you are the energy retailer untill you realised I was in need of customer service then you clarified you weren’t actually a energy retailer and just a energy broker. Very dodgy.

Very poor experience – Contacted them to research better deals for electricity & when I requested to contact them back to calculate comparing to my current rate, i was informed they couldn't email me details to call them back on & then hung up on my call. I am aware that this is not the behaviour of all employees however left a very sour taste in my mouth! Show details

Excellent service without being pushy – The agent(Ace) took her time in calculating an estimate of my next winter gas bill based on my last year's usage in detail instead of just giving me a ball figure. I have rung up a few companies and my current supplier and they just wouldnt do it as it is too much work for them!! It makes it so much easier for a customer to compare and make a decision. Well done for your customer service Ace. You were professional, patient and very sweet.

Service with a smile – Michey aka Michael was very patient in clarifying or repeating when needed and informative of my options. There was a very pleasant humanity about him and he even seemed to enjoy my humor. I had already been looking for an alternate energy provider, but with more than an hr on hold, but the response to my email reply was practically immediate.

Easy process – Thanks Louis for plain speaking and clear communication. Happy with your service. An easy process made even easier by your pleasant manner. Commendations due to Louis Dharma, for a great deal.

Rude staff, terrible service – Called to ask about the prices. One of the female customer service reps asked for all my info, tried sign me up and called me a 'bellend' when I told her I did not want to proceed.

A 1 minute phone call turned into a 9 minute phone call when I was away on holidays – I was away on holidays when I recieved a call to upgrade my electricity contract. A call that was meant to be 1 minute turned into 9 minutes. When I mentioned this call has gone for longer than 1 minute, the representative said this is okay. It's really not okay when you started your sales call to be a few minutes of your time. Next time I would… Read more

suggest saying 5-10 minutes of your time. This is honest and truthful. And does not leave your customes angry and frustrated at the end of the call. I would also suggest listening to your customers when they say it's gone longer than they stated at the start of the call. The customer is always right. And we also have lives, like holidays. Thankyou for reading this review and I hope you can improve your services and start listening to your customers.

Spammers and an unnecessary service – Started receiving spam emails from them out of nowhere. I thought I'd check things out online myself to see if there was any benefit. You have to give your phone number to see any results and they call you INSTANTLY. So now you have spam emails and spam calls. The only reason I didn't give 1 star is because they do actually give some comparison… Read more

rates and could save you money if you aren't already comparing services that you pay for (which is crazy - you should do this at every contract renewal for everything). At the end of the day though, at end of contract, just call your current provider and they will almost certainly just change the rates anyway, without all of the annoying spam.

Value for money! – One phone call, spoke to Amanda Synanidis, she knew all the facts and answered every question, and I am saving money. Under this new plan I am receiving 15 cents per KW for my solar feed-in compared to 8.5 cents from my current supplier as of Jan 8 2021

Unwanted emails – I have contacted wizard by email and phone on a number of occasions to stop getting email ads from them. Still they keep coming despite assurances they will stop. I can guarantee that I will not use wizard under any circumstances and I am very vocal against this company whenever I am in a discussion on electricity. They stop..I stop. Until they do I will continue to vent my anger when talking to prospective customers of wizard. Bill O'Donnell

Couldn't have been better – Very polite, well spoken and a pleasure to deal with.. Carley sorted me out in minutes with a great deal, down to earth and very understanding, couldn't fault anything.. Perfect!! 10/10 +++

I found Ola to be exceptional in dealing with me. Politeness is so welcome these days – For once I found it a pleasant experience when speaking with a sales/support team on any matter. If I have the person's name correct it is I believe Ola - was even happy to answer my question in relation to another matter. Rare for such a personal approach.

Jessie Very helpfull and Professional – Have spoken to many (advisers ) over many years.I found Jessie to be extremely knowledgeable and helpfull.Apart from the excellent proposal and price I had great confidence in Jessie's advice. Which helped my decision Stuart Jackson

Waste of time – I was searching earlier this year at the start of COVID for a potential better deal on my electricity. After following advice from these guys I ended up swapping retail providers only to discover my bills were actually MORE thereafter ongoing. Very annoyed and complete waste of time. I have just ended up going back to my original provider ‍♀️

Lies to get my business – when calling them I gave my exact rates and discounts for electricity (47%) and gas (29%) They said with their plan I would save up to $100 on my electricity bill if I make the switch. I agreed to switch both. Only the electricity was taken over to the new company but not the gas which was not the agreement. Turns out I was always better off with… Read more

my current provider and was lied to by electricity wizard to get my business. The new provider took over my account before the due date Now my electricity is stuck with another company and I have to wait to have my account returned to my original provider. I am furious Never again will I deal with electricity wizard.

MITCHELL – We are very happy with the way Mitchell handled our query, provided information in simple terms. Mitchell was very professional, knew all about the best product which met our needs.

Great service – Fast service from a pleasant staff member. I was given all the information required to make a decision on a supplier. Polite operator did not indicate any impatience with my requesting a repeat of information due to my hearing deficiency.Totally pleased with Electricity Wizard. Thank you. Show details

Pet hate – One of my pet hates is someone on the other end of the line saying, "what's up" !!! This happened today when I got a call back from someone. Very rude....what happened to "How can I help"?

To easy – I was given details of other electricity providers about my last bill and I could of saved a third of my bill from click energy,thanks for giving me the information to switch to another provider

Helpful – They answered quickly listened to what i had to say and then fixed it to my satisfaction. The ladie on the phone was awesome and understood my distress about the bill.

Feedback on customer service – Oliver Grose provided information in a timely & professional manner. His initial email response was followed up by a detailed analysis of market comparisons & there was no pressure applied to customer decision making. Also, he provided a follow up option.

Ecellent – I was treated with upmost courtesy by Robert Sertic who was easy to understand what I was to expect and was most pleased when he offered a discount on my future accounts. John Cannan

Ridiculous!!! Waste of my time. Offer 28% off in QLD but then say "Can't compare in QLD" – Yes! You read it correctly. Their 'Ad' says "28% Off in Qld" but I live in Qld and I tried to use this service to compare electricity rates, but all I got was a 'drop-down' that said "We can't compare in your area". Why do they advertise that they can and then they can't? False advertising. Wasted my time. Use someone else.

Helpfull deciphering electrical provider issue – Tom listened to my problem and quickly in lay terms explained my options to have the cheapest provider in Qld for electricity. He clearly provided information on the company and price structure that would suit my needs and made it easy for me to make a decision to connect the service.

Very helpful, happy with advice – Our electricity bill has gone up $100 for the last 2 bills, ridiculous. Eric at Electricity Wizard spent a lot of time going through my bill, and helped me connect with a better deal, couldn't have been more helpful

Excellent customer service – Baxter from Electricity Wizard was very helpful in finding me a better deal. It was a very easy process to switch to another provider and I look forward to the future savings! Thanks very much!