Feedback on customer service
Oliver Grose provided information in a timely & professional manner. His initial email response was followed up by a detailed analysis of market comparisons & there was no pressure applied to customer decision making. Also, he provided a follow up option.
Ridiculous!!! Waste of my time. Offer 28% off in QLD but then say "Can't compare in QLD"
Yes! You read it correctly. Their 'Ad' says "28% Off in Qld" but I live in Qld and I tried to use this service to compare electricity rates, but all I got was a 'drop-down' that said "We can't compare in your area".
Why do they advertise that they can and then they can't?
Wasted my time.
Use someone else.
Use only for comparison, don't organise through them
I called these guys on Monday 29-April-2019 to get electricity connected on Friday 3rd-May. I was told a visual inspection had to be done, so they then supposedly requested / organised to get all done through PowerShop. Saturday comes, I move into the apartment and there is no power. I call ElectricityWizard and i get an auto message saying I've called out of office hours. That's issue no1, no 24/7 support. I call PowerShop and I get the same message on the phone. I call Energex and thankfully they have weekend support. They tell me there was n...o inspection or power request submitted for the property and the next opportunity this could be done would be Tuesday next week as Monday is a holiday (labour day). So i spent 4 nights sleeping in a motel because I need power for my phone work laptop and hot water, and just livelihood in general. I've spent $500+ on accommodation because of this mishap. On Monday i get a call from ElectricityWizard to follow up on my weekend call, and they say they can no find any connection request submission with PowerShop. Wow. I really don't know what to say about this guys. I'm seriously considering compensation for the accommodation costs I incurred because of this. Please resolve this. I have already organised with AGL as they had 24/7 support. Convenience over cost anytime. I have attached my 28 minute long phone call with ElectricityWizard. Please resolve this, ive incured big expenses, inconvenience, and not to mention stress caused by ElecWizard.
Helpfull deciphering electrical provider issue
Tom listened to my problem and quickly in lay terms explained my options to have the cheapest provider in Qld for electricity. He clearly provided information on the company and price structure that would suit my needs and made it easy for me to make a decision to connect the service.
Simple, comprehensive, all inclusive explanations about arranging a new Electricity and gas plan.
Steven provided me with all the information I required to make an informed decision about how my electricity and gas would be supplied for the next 12 months. He delivered this information in a courteous and friendly manner without displaying irritation when I asked awkward questions. Well Done!!
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