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Electricity Wizard

Electricity Wizard

4.1 from 101 reviews · View Statistics
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Reviews

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    3.3 (13)
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Stalking people to use their products! Not cool!

published

Yesterday for no reason this company felt the need to call me form 2 numbers 5 times. If you where a possessive ex I would call the police with that many contacts.

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Incentivised Review No
Gavin M.
Gavin M.South East Queensland, QLD
  • 2 reviews

Spammers and an unnecessary service

published

Started receiving spam emails from them out of nowhere. I thought I'd check things out online myself to see if there was any benefit. You have to give your phone number to see any results and they call you INSTANTLY. So now you have spam emails and spam calls. The only reason I didn't give 1 star is because they do actually give some comparison rates and could save you money if you aren't already comparing services that you pay for (which is crazy - you should do this at every contract renewal for everything). At the end of the day though, at end of contract, just call your current provider and they will almost certainly just change the rates anyway, without all of the annoying spam.

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Incentivised Review No
Gary Johnston
Gary JohnstonSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Value for money!

published

One phone call, spoke to Amanda Synanidis, she knew all the facts and answered every question, and I am saving money. Under this new plan I am receiving 15 cents per KW for my solar feed-in compared to 8.5 cents from my current supplier as of Jan 8 2021

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Incentivised Review No
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Billyo
BillyoHunter Region, NSW
  • 2 reviews
  • 1 like

Unwanted emails

published

I have contacted wizard by email and phone on a number of occasions to stop getting email ads from them. Still they keep coming despite assurances they will stop. I can guarantee that I will not use wizard under any circumstances and I am very vocal against this company whenever I am in a discussion on electricity. They stop..I stop. Until they do I will continue to vent my anger when talking to prospective customers of wizard. Bill O'Donnell

Incentivised Review No
Peter
PeterMid North Coast, NSW

Couldn't have been better

published

Very polite, well spoken and a pleasure to deal with.. Carley sorted me out in minutes with a great deal, down to earth and very understanding, couldn't fault anything.. Perfect!! 10/10 +++

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Incentivised Review No

I found Ola to be exceptional in dealing with me. Politeness is so welcome these days.

published

For once I found it a pleasant experience when speaking with a sales/support team on any matter.
If I have the person's name correct it is I believe Ola - was even happy to answer my question in relation to another matter. Rare for such a personal approach.

Incentivised Review No

Jessie Very helpfull and Professional

published

Have spoken to many (advisers ) over many years.I found Jessie to be extremely knowledgeable and helpfull.Apart from the excellent proposal and price I had great confidence in Jessie's
advice. Which helped my decision
Stuart Jackson

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Incentivised Review No
Anonamouse
AnonamouseGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Waste of time

published

I was searching earlier this year at the start of COVID for a potential better deal on my electricity. After following advice from these guys I ended up swapping retail providers only to discover my bills were actually MORE thereafter ongoing. Very annoyed and complete waste of time. I have just ended up going back to my original provider ‍♀️

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Incentivised Review No
Tamlee
TamleeGreater Melbourne (Outer), VIC
  • 2 reviews
  • 4 likes

Lies to get my business

published

when calling them I gave my exact rates and discounts for electricity (47%) and gas (29%)
They said with their plan I would save up to $100 on my electricity bill if I make the switch. I agreed to switch both. Only the electricity was taken over to the new company but not the gas which was not the agreement.
Turns out I was always better off with my current provider and was lied to by electricity wizard to get my business. The new provider took over my account before the due date Now my electricity is stuck with another company and I have to wait to have my account returned to my original provider.
I am furious
Never again will I deal with electricity wizard.

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Incentivised Review No
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JA
JASouth East Queensland, QLD
  • 6 reviews
  • 1 like

MITCHELL

published

We are very happy with the way Mitchell handled our query, provided information in simple terms. Mitchell was very professional, knew all about the best product which met our needs.

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Incentivised Review No

Great service.

published

Fast service from a pleasant staff member. I was given all the information required to make a decision on a supplier. Polite operator did not indicate any impatience with my requesting a repeat of information due to my hearing deficiency.Totally pleased with Electricity Wizard. Thank you.

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Incentivised Review No
Noels
NoelsBrisbane
  • 7 reviews
  • 6 likes

Pet hate

published

One of my pet hates is someone on the other end of the line saying, "what's up" !!!
This happened today when I got a call back from someone. Very rude....what happened to "How can I help"?

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Incentivised Review No
Adrian W.
Adrian W.Metropolitan Adelaide, SA

To easy

published

I was given details of other electricity providers about my last bill and I could of saved a third of my bill from click energy,thanks for giving me the information to switch to another provider

Incentivised Review No

Helpful

published

They answered quickly listened to what i had to say and then fixed it to my satisfaction.
The ladie on the phone was awesome and understood my distress about the bill.

Incentivised Review No
Peter Moore
Peter MooreGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Feedback on customer service

published

Oliver Grose provided information in a timely & professional manner. His initial email response was followed up by a detailed analysis of market comparisons & there was no pressure applied to customer decision making. Also, he provided a follow up option.

Transparency
Incentivised Review No
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Read more reviews - page 2

Questions & Answers

Kerry McRae
Kerry McRaeasked

Cheapest Energy (electricity only) company in NSW 2317

1 answer
Kerry McRae
Kerry McRae

Alinta

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