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Electricity Wizard

Electricity Wizard

4.2 from 92 reviews

Reviews

4.2

92 reviews
5
(64)
4
(11)
3
(1)
2
(2)
1
(14)
  • Transparency
    3.3 (7)
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JA

JASouth East Queensland, QLD

  • 3 reviews

MITCHELL

published

We are very happy with the way Mitchell handled our query, provided information in simple terms. Mitchell was very professional, knew all about the best product which met our needs.

Transparency

Great service.

published

Fast service from a pleasant staff member. I was given all the information required to make a decision on a supplier. Polite operator did not indicate any impatience with my requesting a repeat of information due to my hearing deficiency.Totally pleased with Electricity Wizard. Thank you.

Transparency
Noels

NoelsBrisbane

  • 7 reviews

Pet hate

published

One of my pet hates is someone on the other end of the line saying, "what's up" !!!
This happened today when I got a call back from someone. Very rude....what happened to "How can I help"?

Transparency
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Adrian W.

Adrian W.Metropolitan Adelaide, SA

To easy

published

I was given details of other electricity providers about my last bill and I could of saved a third of my bill from click energy,thanks for giving me the information to switch to another provider

Helpful

published

They answered quickly listened to what i had to say and then fixed it to my satisfaction.
The ladie on the phone was awesome and understood my distress about the bill.

Peter Moore

Peter MooreGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Feedback on customer service

published

Oliver Grose provided information in a timely & professional manner. His initial email response was followed up by a detailed analysis of market comparisons & there was no pressure applied to customer decision making. Also, he provided a follow up option.

Transparency
nannacj

nannacjRichmond-Tweed, NSW

Ecellent

published

I was treated with upmost courtesy by Robert Sertic who was easy to understand what I was to expect and was most pleased when he offered a discount on my future accounts.

John Cannan

Transparency
Grahame

GrahameSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Ridiculous!!! Waste of my time. Offer 28% off in QLD but then say "Can't compare in QLD"

published

Yes! You read it correctly. Their 'Ad' says "28% Off in Qld" but I live in Qld and I tried to use this service to compare electricity rates, but all I got was a 'drop-down' that said "We can't compare in your area".
Why do they advertise that they can and then they can't?
False advertising.
Wasted my time.
Use someone else.

Transparency
Pan M.

Pan M.South East Queensland, QLD

  • 11 reviews

Use only for comparison, don't organise through them

published
Transparency
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Helpfull deciphering electrical provider issue

published

Tom listened to my problem and quickly in lay terms explained my options to have the cheapest provider in Qld for electricity. He clearly provided information on the company and price structure that would suit my needs and made it easy for me to make a decision to connect the service.

Mex

Mex

  • 3 reviews

Very helpful, happy with advice

published

Our electricity bill has gone up $100 for the last 2 bills, ridiculous. Eric at Electricity Wizard spent a lot of time going through my bill, and helped me connect with a better deal, couldn't have been more helpful

Jo R

Jo RMelbourne

  • 2 reviews
  • 1 like

Excellent customer service

published

Baxter from Electricity Wizard was very helpful in finding me a better deal.
It was a very easy process to switch to another provider and I look forward to the future savings! Thanks very much!

Life Saver

published

My experience with Electricity Wizard was rewarding within itself, due to having a professional Australian English Speaking person.
All my Electricity needs were met and more.
100% A Happy Clinent.

taye gave me all the information I needed tochange yElectricity suplier tomycosbeefit. She treated m

published

Electricity Wizard were very helpful and she was very courteously and explained who was the best electricity retail provider that suited my situation better than with AGL.

Practical information

published

Eric gave me all the information I needed to change my electricity supplier for my cost benefit. He treated me courteously and respectfully and I appreciated this.

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Nik

NikUpper Mount Gravatt

A Better Deal

published

Electricity Wizard (Baxter) very helpful and understanding, positive results achieved and very happy with the outcome. Followed up concerning matters through email.

  • Verified customer

Really thought i already had the best Electricity deal, but not by a long shot!!

published

Hayle your a star, did all the work, so polite and professional, but fun to deal with too.
Enjoyed the call, no fuss or hard sell and saved heaps $$$ :-)

Simple, comprehensive, all inclusive explanations about arranging a new Electricity and gas plan.

published

Steven provided me with all the information I required to make an informed decision about how my electricity and gas would be supplied for the next 12 months. He delivered this information in a courteous and friendly manner without displaying irritation when I asked awkward questions. Well Done!!

Good experience Ricky did good

published

Well explained and I felt I knew what was being explained through the process, Ricky the contact seemed very capable and friendly to chat to

  • Verified customer

Top service

published

Electricity Wizard representative was efficient while still being personable. A pleasure to speak with a person with a genuine personality rather than a trained robot. Well done!

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Questions & Answers

Kerry McRae

Kerry McRaeasked

Cheapest Energy (electricity only) company in NSW 2317

1 answer
Kerry McRae
Kerry McRae

Alinta

Get an answer from our members and Electricity Wizard representatives

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