1 Star doesnt even cut it- worst customer service and products ever
I just want to say how disgusted I am at Electrolux and your customer service/so called customer care!!! We bought a dryer less than 6 months ago that we now CANNOT use because its faulty and a major fire risk!! This happened 2 weeks ago when we had had it on for 30min to walk into a red hot dryer and a haze of smoke from the heat. Not only have we had to wait 2 weeks for a repair man to be able to come and look at it, we have had to take a day off work to be home for them to visit to now be told we need to wait even longer while they order th...e parts and THEN take yet another day off work, again to be home for them to come fix it. During this time we have struggled with wet cold weather and working long hours being able to keep our clothes dry ONLY to be told by the customer service staff at Electrolux today that maybe we should try hanging our clothes out to get them dry when we have an expensive piece of Electrolux crap sitting there that we cannot use. Oh and to top it off, the only other advice they could supply us was to pay an extra $20 to get the part delivered quicker!!!!! I am so mad right now and I WILL be ringing consumer fair trading on Monday and I will be spreading the word to everyone I know to stay away from Electrolux and their shady products and even worse customer service
Terrible product and expensive parts replacement
I purchased an Electrolux oven, built in microwave and built in coffee machine. I wanted to support an Australian company so I went with Electrolux. Within a month of the coffee machine being out of warranty it stopped working so I had to get it fixed. Not long after that the microwave stopped heating food and then the steam function on the coffee machine stopped working. When I got someone out to fix the microwave I was told that it was potentially one or two parts that were faulty. The cost of these two parts were $200 and $300 respectively. ...I asked if you would find these two parts in any microwave and was told yes. I then questioned how two parts could cost $500 when you can but a good microwave for $200 that contains both of these parts. The repairman told me that he got my point but this is what they charge for their spare parts. I didn’t even bother getting the coffee machine fixed for a second time. It is disappointing because I purchased it all in built to sit together in the kitchen as a feature. Now it’s just an expensive wall of nothing working. Please don’t buy Electrolux unless you have the money to pay for the repairs. I would give no stars if possible.
Dishlex ruined some of our floorboards
We purchased the Dishlex DSF6106W dishwasher from our local Harvey Norman store on the 23/09/2018 which we brought home and put it into the dishwasher space in the bench island. Not hard to install at all!! Fast forward 8 months to the 20/05/2019 at about 10:00pm i walked around to the sink and noticed water on the floor in front of the dishwasher. I turned it off at the powerpoint as the motor would not stop going, even with no water in the machine. I spent about 30 minutes trying to clean up the water which most of it had gone under the float...ing floor boards and has now made them lift around the edgings. Next day after work @ 4:32pm i rang and spoke to [name removed] and explained everything to her. At 5:24pm, i received a phone call from [name removed] from Electrolux and explained everything to her as well. I then received a phone call @ 11:34am from the repair agent and the dishwasher was picked up on Friday the 24th of May. It had taken about 5 - 6 weeks for us to get the dishwasher back home which felt like forever especially with the amount of calls to Electrolux and the amount that the repair agent had been stuffed around. The problem after all this had been a hose that had come off a pipe located inside the machine where the machine has to be fully opened to fix this issue. The hose had no type of glue or hose clamp to hold it onto the pipe. Genius idea!!! We had been in contact with Electrolux by email quite a few times regarding our floating floorboards but they will not come to the party to fix them as they state "its not a fault of the appliance." Who's fault is it then?? They reckon they even tried to replicate the problem but couldn't get a machine to do it. How can you replicate something that took 8 months to happen in only a couple of weeks??? Even the local Harvey Norman proprietor cant understand their logic and has even tried helping us to get a resolution but hasn't been able too either. I may have forgotten something but i think the gist of the story is there!! We'll never ever recommend any brand associated with electrolux ever again.
We purchased a Westinghouse dishwasher in June 2018, We moved into our BRAND NEW house in September 2018 and got all our appliances delivered when we moved in. (every appliance in our house was brand new due to being first home buyers)
In July 2019 our dishwasher stopped working suddenly - called out the tech guy and he was out in the specified time frame and was absolutely great, no issues with him. He said the power board was dead and had to get a replacement which he had to install a different day as they didn't have that part in stock. He t...
Customer service utter rubbish
Been back and forth with calls and emails now for 3 months. Had a fridge replaces due to leaking. Damaged the new floors. Still trying to get them to claim insurance so I can have more floors fixed. Keep getting thrown around from person to person. Utter rubbish service
Awful after sales support!
Have a Chef stove I bought in 2016 that has a faulty ignition and gets stuck on clicking and wont light up, very unsafe to use as it has blown large balls of fire each time from the repetitive clicking and igniting!
Advised Electrolux of the issue and seems like they don't care, advising the unit is out of warranty! Charging $160 for call out plus parts! A new cook top costs $200! Only agreed to cover parts!
What a joke, the item has not lasted a reasonable amount of time, is not durable or long lasting and fit for purpose as per consumer law and should be fully covered! Never touching anything from Electrolux ever again! Buyer beware! You have been warned from Electrolux's shonky products.
Disappointing product AND service
Three months back (June 11), we called Electrolux re our refrigerator with the fridge compartment not cooling (although the freezer was). We bought the fridge only a year and a half ago at Harvey Norman, CBD. They sent a technician over and we had 2 concerns about this:
1. The technician was supposed to arrive between 7:30 to 11:30 am and was supposed to call 30 minutes before he was slated to do so. It was already 11:30 and we have not been given any advice as to the technician's status. We called and they arranged to have the technician over,...
If the product out of the warranty , could be very expensive for the service , my AEG dishwasher required 3rd time repair (for the past 5.5 years) which out of the warranty , would be charged $602 exclude work shop fee to replace $60 parts. We decide to buy a new one, of course another brand.
The reviewer stated that an incentive was offered for this review
I purchased a new fridge and my daughter happened to pull the handle and snap it off. I was devastated. I'm a single mother and I had to save up for the fridge. Well the lady at electrolux service center was amazing and I was nearly in tears. They replaced my door today and I'm so very happy. Thank you for taking care of me.
If only it lasted
Electrolux Ultraperformer ZUP3862P - Would not recommend. Worked well when it actually worked. In the short time I had this vacuum it required repair 3 times (3rd time would cost nearly as much the vacuum itself). Firstly whilst still under warranty, recalled as part fitted was faulty. Second time it cost over $200 for repairs, 3rd time over $400. Gave up and bought a new vacuum!
Worst Company On The Planet! Greedy incompetent monkeys!
The massive amount of negative reviews here re. electrolux is damning. I wish I'd read all these damning reviews before giving my money to these greedy and incompetent white collar crooks. I invested a lot of money in a brand new washing machine in 2016. It stopped working after only 3 years. I nearly fell out of my chair when they wanted well over half a Thousand dollars to fix it! How can a 3 year old washing machine cost nearly as much to fix as buying a new one? When I objected to this gross ripoff they did the standard routine all dodgy g...reedy crooks do. They tried blaming me the customer by insinuating I must be to blame for it breaking down. Asking if I do a lot of washing or heavy loads? I said no I only wash twice a week with light loads only. I then got told I must use too much detergent? No I only use the barest minimum. Then I get told I dropped too many safety pins in there? Hahahahahaha. What a load of crap. No that's impossible because I don't use any safety pins you bunch of incompetent clowns! What kind of a company blames the customer for making unreliable junk? What kind of a company expects customers to fork out so much money for repairs? A greedy incompetent one! Notice how their reps use canned responses like: "We would appreciate the opportunity to discuss the concerns you have raised". Notice how they expect you to email them privately so nobody can see the conversation here? Notice how their reps never bother to respond after posting that first canned comment? It's as if an automated bot is replying to you! It wouldn't surprise me if it really is a bot! Haven't these electrolux monkeys ever heard of goods having to be of an 'acceptable quality' and 'fit for its purpose' under consumer law? As many other reviewers here have revealed this seems to be how they make huge amounts of money after selling you these trashy lemons that keep failing . I tried explaining to them how grossly unreasonable all this was to their customers but instead of listening they got rudely aggressive and gave me attitude. As happened to many other reviewers here they also demanded nearly $150 bucks for "labour" which consists of doing nothing more than telling me they want over half a Thousand bucks to fix it! What a gross ripoff. Are these monkeys for real? Why is this company so greedy? Why do they make such poor quality trash that fails so quickly? This is the worst appliance company on the planet! Run by a bunch of greedy incompetent monkeys. Don't become another victim of these money hungry crooks. They don't give a damn about after sales service! Never buy anything from electrolux! Electrolux...you're a joke!
EVEP604SC Pryo Oven - Very disappointed
I needed an oven as the one I had was so old. I won this oven in a competition. It was installed 28th June 2017. I find that it doesn't quite cook in the time the recipe states to leave it for eg cook at 180 C for 35 minutes but it actually needs longer depends what it is. I have to keep checking the food is cooked from the 35 minute mark. Not reliable. There a different settings like bake, pizza, pastry and fan cook. The grill is inside the oven which is inconvenient if I need the oven at the same time. I prefer the grill to be separate. I suppose I can't be too fussy as I won the oven in a competition but I wish it was as easy to use as the oven I used to have.
Appalling customer service
1) Agent on call centre misunderstand what the issue is and tech comes without party required
2) get told that technician will be there between 8am and 5pm do essentially I need to be available all day! Who does that in 2019!! I don’t have a wife at home sitting around as I am the wife and my husband also works
3) raises with the second agent on the call that Electrolux is not very customer centric and get told that we’ll.. the company is doing very well in spite of that!
Electrolux Energy Saver Inverter Tumble Dryer might be supposed to be energy efficient but worst drier I’ve ever owned. Takes 4 hours to dry a load and still comes out feeling damp. Not impressed especially with the high cost of the unit. Wanted a Bosch but sadly was talked into taking the Electrolux by the salesman. Big Mistake.
Customer service 1/10
We scheduled to get our fridge to be fixed, we missed a call from an unknown number. I called back no answer.
I then get a text saying to call a number to reschedule my appointment.
Called to find out our technician came to the house called my phone one time left no message, no text and didn’t even try knocking.
Dropped a home service note in my letterbox and left.
He cancelled the job which sent me a automated text then proceeded to avoided my phone call.
I’ve taken time off from work to be home and feel this was unacceptable customer ser...
- Verified customer
Garbage unreliable products.Worst service ever.Lying pack of dishonest thieves
Here's a bit of advice for anyone considering buying electroSux appliances. Stay away from this shonky brand if you value your sanity. Avoid like the bubonic plague if you dont want to waste massive amounts of your hard earned money fixing unreliable garbage which will break down again very quickly. Ok so I bought a washing machine and dryer combo from this dodgy company thinking it was a decent brand. Nope. Pure unreliable garbage. Had nothing but problems with both of them since I bought them 2 years ago. Either the barrel suddenly wont turn....Or the heating element wont switch on. Or water leaks everywhere. Sometimes all three. So I figured for their repair guy to come out and repair them under warranty. He never shows up. I call back and they act like they have no clue who I am. Lol. Unbelievable. Not only that but the phone reps were very rude and arrogant. Never apologised for their own mistake. Acting arrogant like theyre the only company that makes household appliances. I book it again and ask for the repair guy to call me before he shows up. Not only do I not get a call he doesnt show up in the timeframe booked but hours later when I wasnt home. Lol. Why? Because of some sort of computer stuff up at their end I'm told. Yeah right. But then again who knows? Maybe they use an electroSux computer! Lol. So I had to chase them up calling them again to rebook. Finally he shows up the following week because he only works 2 days a week. Turns up several hours late again. Doesnt call to warn he will be late. No surprises there. What does he do? Turns both units on. Stares at them silently for a few seconds like hes looking at an oil painting. Looks at the serial numbers. Checks his paperwork. Says sorry mate this cant be fixed under warranty. You just missed it by a few weeks. Going to cost over $800 to fix both. Talk about highway robbery. No this aint no corny comedy TV show folks. This is electroSux. As if Im going to pay nearly a grand to repair appliances that are just over 2 years old? Give me a break. Oh and just like the other multiple reviewers below me I got hit with an outrageous callout fee of $145. Something I wasnt warned about up front. They misleadingly call it labour. For doing nothing but telling you their appliance is stuffed. Sneaky way to rort their customers. A pack of lying dishonest thieves. Dodgy as hell. But they have the nerve to condescendingly treat you like trash. Telling you they'll give you a loyalty voucher. Lol. What for? To buy another one of their unreliable crappy appliances if you don't like the massive repair bill. Oh and how much is the voucher for? Oh its $145. How cute.The same amount they just stole from you! What an absolute disgrace. There should be a class action lawsuit against this dodgy company. Now I have 2 pieces of metal junk that I paid nearly $2,000 for which are now ready for the scrap heap. I will never buy another electroSux appliance again! This is the electroSux business model in a nutshell: (1) make unreliable garbage appliances (2) charge through the roof for repairs which they know will break down again very quickly. (3) Hit you with a $145 callout fee by misleadingly calling it labour. (4) Expect you to stay loyal to them after ripping you off with outrageous fees. Once again stay away from this shonky garbage brand if you value your sanity. Avoid like the bubonic plague if dont like throwing away your hard earned money. You've been warned folks!
- Verified customer
Blatant Attempt At Rip Off & Violation of Australian Consumer Law!!
If I could give zero stars to this awful company my family was loyal to for many years I would! I called and asked the Electrolux service centre to arrange a repair for a washing machine which I have spent huge amounts of money fixing previously. The operator promised to call me the next day with a time of when the technician would show up to repair the machine. Of course I never received that call from the operator as promised. That was the first sign that this was going to be a disaster. Sure enough, it turned out that way! When the technici...an finally did show up he didn't do anything apart from turning it on and pressing a couple of buttons. He then sits there watching the machine fill up with water for the next 2 minutes playing with the buttons while waiting for the same error mesage to display which I had seen before. That's it! He didn't even bother to unscrew the cover to examine the internals to confirm what was wrong with it. Not even an attempt at work done. Nothing! He then tells me quote: "I think maybe its the board and motor that's faulty". "I think"? "Maybe"?! he says. Are you kidding me? I couldn't believe what I was hearing! How about taking the top cover off to check inside and 100% confirm it? Oh but no! He has better things to do with his time than try and determine for sure what's wrong with it! What an absolute joke. He then tells me to repair it it's going to cost hundreds of $$ for the parts alone (nearly the cost of a new machine!). But the so called warranty on the repair would only last a pitiful 3 months! So obviously when it breaks down again you will be up for another huge $$ expense! He then says it wasn't worth fixing and I should buy a new Electrolux machine. He says "Here's an Electrolux loyalty voucher for $145 towards the cost of a new machine. You can redeem it, but you'll only get your money back after you have purchased a new machine". Now why would anyone in their right mind do such a thing after having a previous history of wasting huge amounts of $$ fixing such an unreliable brand? He then pulls out his mobile phone and spends the next 18 minutes talking idle chit-chat while waiting on hold listening to music waiting for his boss at Electrolux headquarters to answer his call so he can get "an authorisation number" for his non-existent "service". Absolutely laughable. But it gets far worse! He then hands me a little piece of paper which has these words on it: "Labour $145.00. Put into test, error 52, motor and maybe board faulty, advised client, leave voucher" There's that "maybe" word again this time in print! Are you kidding me? $145.00 "Labour" for what exactly? For pressing 2 buttons until you get an error message I've already seen but you're not even 100% sure what's wrong with it?! What a farce! Here's the kicker: of course I was never told explicitly by the customer service operator *the day before* that I would be charged such an outrageously exorbitant "labour" fee for no actual repair work performed! That's not a "labour" fee! That's a call out fee! If Electrolux is going to charge someone a call out fee you must by Australian consumer law tell the customer in advance that you intend to do so, otherwise there is no binding contract because there was no explicit agreement to those terms by both parties! (The 3 elements of a valid contract under law are: Offer, Acceptance, Consideration) Without those 3 elements you can't have a valid legal contract! Trying to bamboozle the customer into paying such a huge call out fee without informing them in advance such a call out fee will be charged is contrary to consumer law since there was no valid contract and thus illegal! I called their customer service department multiple times over several days seeking a resolution to this and each time I was promised by each operator I would be "called back by a supervisor". Well I'm sure you can guess by now what happened! I was never called back! Instead of being called I get an invoice in the post demanding $145.00 for "labour"! What a joke! I will be contacting the ACCC about this if Electrolux refuses to comply with the law and rescind this blatant attempt at ripping off the consumer!
Electrolux Vacumm ultraflex animal allergy
stay away from this company and it’s products worst warranty ever what warranty what a joke 11 months old and basically not taking responsibility for a valid issue worst call Center stay with Dyson there the best and better service happy to take from a old a pensioner absolutely disgusting will be taking this to fair trade and Australian consumer affairs
Electrolux fridge EHE5167SB
Rusted doors. After 12 months. I contacted the local Electrolux agent. The agent called and inspected the doors and told us that he would have After posting this letter and sending it to Electrolux. We got a call from customer care to tell us the will replace the fridge with a new model. We are very happy to report that the new model arrived and the Electrolux crew removed the old rusted fridge. To take back to there factory. The Electrolux customer care crew were very nice the lady who called made sure the replacement fridge would fit. In t...he area. And explained all the goings on. Once again a big thank you to Electrolux customer care. Would be more than happy to recommend your products to all my friends and to everyone who reads this review cheers to all Tony.
Warranty ripped off
Electrolux washing machine seal ripped . Was told by Electrolux not covered by warranty , as clothes have been trapped in the door and ripped the seal . I assured them this is not the case . They will not repair under warranty . Anyone else had this issue ?
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Questions & Answers
I am building a new kitchen however your products seem to be very unreliable and your customer service has very unreasonable policies including an air conditioner which totally rusted within 4 years and then was told I live in a coastal area. My technician said he’d never seen anything like it and my neighbours had aircon for over ten years still going strong. Why is your company sripping people off like this? Just not good enough
Hi I have a Westinghouse wfe517sa oven less than a year old and the fan has stopped working suddenly. The heatining element still works. I have arranged for someone to come and check it but have been informed that if it is not classified as a manufacturer defect I will have to pay $145 just to have someone look at it. Do you have any suggestions for checking it myself first?
Hi I'm sorry you're experiencing difficulties dealing with Electrolux. I am still waiting for a response. Not one person has bothered to contact me regarding my complaints. I had the worst responses from the customer service people. The only thing they kept repeating (supervisor included) was that it was going to cost me $180 odd for each appliance to come out and just have a look at the lemons that I was sold. They mustn't be too worried about product quality and customer satisfaction.
Hey I ended up doing a bunch of google searching and took off the panel in front of fan - it seemed like it was just a bit stuck... manually pushed it around a few times and then it's back to starting normally when oven turned on! Would have been useful to have some sort of information from Electrolux - e.g some general "tips" on their website maybe why something may not be working!
I have had my Electrolux Vacuum Cleaner for just over a year - turned it on last Saturday and it made an awful sound then started smoking so not happy. Now not sure whether it warrants having it seen to and how much it will cost. Is their anyone in the Blacktown/Seven Hills area that I can take it to? The previous one lasted longer but went the same way and still have that at home - that was a more expensive model and not sure whether that too can be fixed.
Leslie from Electrolux here.
If the issue you have raised is still not resolved at this time, can you please email me your contact details at firstname.lastname@example.org attention Leslie?
We would really like to try to assist you.
Brought a Electrolux Washing machine 2/1/2 years ago. What a joke. 1st off the electrics don't work and had to be replaced. Then a screaming nose from a washer and smoke something is wrong. Called for a service can do in a couple of weeks. So went with local option. Paid $160 to guy who looked at washer said it was broken like really broken (the metal spinning arm?). Said they should have lasted 5-10 years but told me I'm stuffed. Review toke 2 mis. Spoke to Electrolux said they would not take his opinion so arranged for their tech to come out. 3 weeks later and another $140 service fee he confirms it's stuffed. $300 down talk to manager who offer a great deal on a new washing machine not. $1200 down the drain don't buy the product
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