Electrolux

Impossible to vacuum house without filter light illuminating. I must change filters every time. Rang Electrolux. Useless. Their repair guy said my house must be very dirty. No it’s not.

Wow getting Electrolux to respond to numerous emails is mind boggling. What is wrong with this Company? We had a Westinghouse fridge and unfortunately just before our 5 years warranty (2 years + 3 years) finished, the compressor died. It couldn't be repaired so we were given a new fridge. Exactly the same one but the size had just come down. … Read more

We love the fridge for our needs, so we were happy to get another one. The fridge is fine, but the bottom drawer is so tight and so heavy to pull out and then push back in. The repair man Electrolux send you to has been out 3 times already and even he said, he has never seen this problem before, and we must have a lemon. All he has done is put new sliders into the drawer. We have since emailed customer care at Electrolux and she advised that we will be able to get a new fridge or another brand from the place we bought it from. She said she would send an email to the Company straight away. We waited till the next day to see if they got the email. Nope, not arrived yet. It has now been nearly 2 weeks and still no email sent out so we can get a new fridge. You can't ring them as they are in the Phillipines. We have since sent out more emails and we get the notification that they will contact us is 2-3 days. Nothing, absolutely nothing.

With this in mind on how they treat their customers, I would suggest to anyone to stay away from anything to do with Electrolux. The thing is, we love this particular fridge so we do want to get the same one with the drawer that is not so heavy to pull out. We know from having our original one, that the drawer is easy to open and shut. We like the ease of getting filtered water and ice out as well.

Electrolux, you have a winning fridge here, but your customer service needs to be uplifted with getting back with correspondence and help. The way you treat your customers is such bad experiences.

Hoping we do get a response soon from them to let us know when the Company we bought it from will get their email so we can get another fridge. The Company we actually got it from is a reputable one too and they have been so helpful. We have bought many items from them and they are the ones that should advise Electrolux how to be a great Company.

Electrolux fridge and customer service incredibly poor. Bought a French doors fridge from Electrolux two years ago, and it started to have issues within 18 months. The quality was junk from the beginning, with poor quality plastic drawers that are constantly getting stuck, but I figured that was a buyer beware problem - I should have looked at… Read more

the reviews before buying it.

Once it started to act up, I called Electrolux Customer service and was told that my appliance was no longer under warranty because I was calling THREE days after the two years of Electrolux voluntary warranty “expired”. I argued that I wasn’t interested in having that ridiculous argument with the person who answered the phone, based in the Phillipines and who was unaware of Australian Consumer Law. She arranged for a “technician” to come and look at the fridge which was suddenly either freezing everything or not cooling at all. Three days later, and a fridge full of ruined food later, the guy turns up. He spends an hour looking at his phone and pushing buttons on the fridge before finally announcing that he doesn’t really know what’s wrong but he can tell something is wrong so he’s going to replace some parts. Of course, being an Electrolux repair person, he didn’t have the parts which had to be ordered and they’d make another appointment when they arrived. On 23 June I was told the parts had arrived and that the repair would be completed on 3 July, today. The repair guy was supposed to be here between 7 and 12 and I’ve been sitting here waiting and wasting my day for this guy to turn up. I called the customer support line who contacted some other people who contacted the repairer and was told he’d be in 20 minutes. That was over an hour ago.

The products are junk and the customer service is worse - stay well away from these people.

I’ve just complained to the Consumer Protection department here in WA and I’ll be asking to return this junk and get my money back as provided under Australian Consumer Law as a Major Fault.

Buyer beware. Do not touch these washing machines. If I was able to give no stars I would. Front loaders motor failed just a month out of warranty. Motor replaced (after threatening legal action), then failed twice again. Customer service horrible.… Read more

They also make Westinghouse and other brands which we will no longer touch. Honestly the whole experience with this company has been the worst experienced. Luckily Retravision has replaced this lemon, but Electrolux would do nothing. Please please don’t buy these washing machines, i’d hate to see someone else waste their money.

Broken condenser clothes dryer door catch (snapped off). Simple fix. Called customer service who sounded terrific on phone. Over two weeks and 6 phone calls and emails later, finally received a short text message to say repair has been cancelled as… Read more

cannot provide a technician to our Melbourne suburb and will have to find my own! Why, oh why? All promises but no action. Never buying Elecctrolux or associated brands again. No customer service, just words - total waste of time and energy. Frustrating and disappointing.

Electrolux 529L Bottom mount freezer/fridge. Sadly our Electrolux fridge freezer has died at just over the five year warranty period! The compressor has gone. Very disappointing and very expensive. Show details

We chose an Electrolux EHG955BE 90cm black ceramic glass gas cooktop and the matching Electrolux ERC925DSD 90cm Canopy Rangehood for our kitchen renovation back in August 2021. Everything was fantastic until last year when I stumbled across a website and discovered the cooktop had a major safety recall in August 2022. I was quite frustrated that… Read more

neither Electrolux (where I registered the product) nor The Good Guys, Nunawading, VIC (gold membership) ever reached out to warn us. However, the way they handled the resolution was excellent. Electrolux had us go back into The Good Guys to pick out a brand-new replacement model. Contractors came to our home, took away the recalled unit, and installed the new cooktop seamlessly. As for the ERC925DSD rangehood, it has been running flawlessly since 2021. It looks beautiful alongside the black ceramic glass, extracts smoke perfectly, and has given us absolutely zero issues. Most importantly, my wife is incredibly happy with the whole setup now. And as the saying goes: Happy wife, happy life!

I've just moved into a new home and it was fitted out with Westinghouse appliances. The builder didn't provide any invoices for these and it seems that the warranties are useless without them. I've been chasing the builders to get building issues… Read more ·  2

addressed and now I have this to add to the list. The ring support on the wok burner is bubbled and cracking and as the hob had never been used, I'm guessing it's a manufacturing issue. Without the receipt, even though the hob is brand new, I get nothing. $60 for a new one, or just put up with it.

I'm gutted that all the appliances are Westinghouse and therefore have no warranty unless I manage to retrieve these invoices, and I'm not holding my breath.

At least I won't replace them with anything from Electrolux group when they do all give up the ghost.

Easily one of the worst, unsympathetic companies I've ever dealt with. Take that as a warning.

I just wanted to congratulate Bing Lee and their staff on the delivery of our new washing machine. First of all, congratulations goes to Bing Lee for such an efficient service - being able to order the night before to get a new washing machine the next day. Secondly, it was delivered this morning. The old washing machine was removed and the new… Read more

one was installed. It was all seamless. The two men who delivered the washing machine were highly professional and extremely efficient. I was highly impressed.

Thank you for providing such an excellent service. We will certainly buy more products from Bing Lee in the future, as we have done in the past.

Thank you again.

I have been an Electrolux customer for several years and unfortunately this has been one of the most frustrating customer service experiences I have ever encountered. What began as a relatively simple issue escalated into a series of problems including multiple appliance replacements, delivery of a damaged replacement unit, incorrect advice from… Read more

an authorised service representative, and months of delays attempting to obtain a resolution.

The most disappointing aspect has not been the appliance issues themselves, but Electrolux's handling of the complaint. I was provided advice by an authorised representative which turned out to be incorrect. After relying on that advice and incurring costs as a result, Electrolux refused to accept responsibility.

I subsequently raised concerns under the Australian Consumer Law and provided references to the relevant sections of the ACCC and Consumer Affairs Victoria guidance. Rather than addressing those concerns, Electrolux ignored the email.

The complaint was supposedly escalated on 11 May and I was advised I would receive contact within 24–48 business hours. More than three weeks later, despite multiple follow-up emails, no substantive response has been provided.

At this point I have spent more time chasing updates than Electrolux appears to have spent investigating the complaint.

Customers can accept that products occasionally have faults. What is much harder to accept is a company repeatedly failing to follow through on its commitments, providing inconsistent information, and then ignoring correspondence when concerns are raised.

I am extremely disappointed with the level of customer care and complaint handling demonstrated throughout this process. Unless Electrolux finally engages with this matter and provides a reasonable response, I will be pursuing the issue further.

Based on my experience, I cannot recommend Electrolux.

Our washing machine is almost 7 years old and well looked after. We had an issue with a part( dampers) whish has a plastic head connectinging the damper to the tub. After searching high and low with a dozen calls to all the spare parts supplier nationwide. We have been advised that the part is no longer available. Eloctrolux confirmed that it is… Read more

out of stock. So essentially a good washing machine is going to the tip over a small plastic bit that the manufacturer can not provide. I would not recommend buying elctrolux or any brand associated unless you want to throw away money. POOR SERVICE AND SUPPORT

Absolute Failure of Customer Service – Avoid if You Expect Support I purchased a CHEF free-standing cooker from Harvey Norman just over a month ago. It was installed by a certified fitter and should have provided years of reliable service. Instead, the large burner failed after only a few weeks of use, leaving my family without a fully functioning… Read more

cooker. The real shock, however, has been Electrolux's appalling after-sales service. I reported the fault on 9 June. Harvey Norman acted promptly and lodged a service request immediately. From that point onwards, dealing with Electrolux has been a nightmare. Electrolux contacted me on 11 June and advised that a service contractor would arrange a booking. Due to a misunderstanding, I initially thought the appointment was for 15 June, only to discover it was actually booked for 22 June. As soon as I realised this, I contacted Electrolux and explained that my cooker was barely a month old and that I had already been waiting far too long for a repair. I was then contacted by their so-called "escalation team" and assured the matter would be resolved by the end of the week. This turned out to be completely meaningless. Rather than finding a solution, they simply sent the job back to the same contractor, who then advised that the repair could not be completed until July. After multiple phone calls, the final response from Electrolux was astonishing: they only have one contractor servicing South Australia and there is nothing they can do before July. So let me get this straight. A major burner fails on a virtually brand-new cooker, leaving a family unable to properly cook meals, and Electrolux's response is essentially: "Wait several more weeks and hope for the best." What exactly is the purpose of an escalation team if they have no authority, no alternatives, and no ability to help customers? Calling it an escalation process is misleading when all it does is send customers in circles and deliver excuses instead of solutions. The product failed within weeks. The service response has been even worse than the failure itself. Electrolux appears perfectly comfortable leaving customers stranded for weeks with an essential household appliance out of action. This experience has completely destroyed my confidence in the CHEF and Electrolux brands. Selling products is easy. Standing behind them when something goes wrong is what defines a company, and Electrolux has failed miserably in that regard. I have refused the July booking because waiting more than a month to repair a near-new appliance is simply unacceptable.

A faulty product is disappointing. A company that cannot support its customers when that product fails is unacceptable.

The Escalation department are very poor with communication, an escalation was raised in April 2026 when my dishwasher pump faulted and damaged my laminated flooring, after a month i had to call them only to be told it would be escalated again. Only when i advised i was going to seek legal action someone called me and advised they were looking… Read more

into this. Now again over a week later and still no communication until i called them only to be told they would escalate it again :( very poor service and its definitely letting the rest of the company down as customer service are trying to be very helpful.

Order water filter on 08/06/2026 Checked the order on 18/06/2026 “in progress” Looked further into it, realised the delivery address is missing even though it was populated on checkout. Emailed customercare at electrolux.com.au regarding the issue and attached my details for shipping. Got a response from [Name Removed] asking for the details… Read more

again even though it was clearly in the email (name, mobile, address). Emailed her back to read the email carefully. Got a response saying it will be delivered in 1-2 weeks.

So after 3-4 weeks I get the product? That’s ridiculous.

Called to cancel the order before it ships, can’t cancel because the spare parts is handled externally. (Can’t call externally party to terminate the order?) Told to receive the order than ship it back.

So have to wait to receive the order than go to the post office to ship it back? Why when it could be handled before it even ships? How inefficient is this process, should have purchased from a physical store from the start.

I am extremely disappointed and frankly disgusted with the level of service provided by such a large organisation. The entire customer journey has been one of the worst experiences I’ve ever had. After contacting the call centre, it was evident that the staff had very little understanding of consumer guarantees. I was then escalated to the… Read more

Australian team, who seemed to think it was acceptable to offer a pro rata solution simply because they cannot supply parts within a reasonable timeframe or expected product lifespan. I have since contacted the company via the official channels, referencing my case numbers 13005831, yet I have received no response from the privacy officer despite requesting transcripts and call recordings to highlight just how poor this experience has been. The representative I spoke with in Australia was rude, dismissive, and showed no genuine interest in helping. Although a supervisor later reached out and attempted to resolve the matter, communication has been extremely difficult. It appears there is limited access to email or any reliable way to follow up, making it frustratingly hard to get any meaningful response. This entire post-purchase experience has been unacceptable. Based on how I’ve been treated and the lack of accountability shown, I would not recommend Westinghouse or Electrolux to anyone. It genuinely feels like no one within the organisation cares about their customers.

Organised technician to fix my oven. Service was organised and told technician would arrive somewhere between 7am and 5pm. Technician calls at 11:58 when I was taking a quick “relief break”. Technician leaves a message to call Electrolux back. I call back at 12:03 (5 minutes later) and am told that the technician has moved on and to rebook another… Read more

time. I got no second call, no check in two hours prior that the technician is coming soon and no check in to shorten the time to morning or afternoon. Just a random call that Electrolux assumes will be picked up first time without fail. Certainly has made my decision easy to rip the oven out and go with anything other than Electrolux.

ZERO stars. Worst experience E V E R. I have used Electrolux many times over the years and had absolutely great service. This year my lift draw dishwasher was evaluated 7/4/2026. We were told if the lift draw cannot be replaced we’d be made an offer towards new purchase. My husband and I rang not once, not twice not three times but 5 times to… Read more

follow up on the part. No answer on lead time or delivery. I sent emails complaining twice. Requested the job to be escalated MULTIPLE times both on phone & in email. Those requests could not be found?! Finally was told we’d have a reply back within a certain time frame & we actually did. A decision was made to give us a replacement at a reduced price, install, take away the old one… received a message that the d/washer will be delivered Tuesday 9/6. I followed up 5/6 to make sure. They sent a email to dist centre. 9/6 I took a day of work especially. 12:00 I have not heard from delivery person /installer. So I rang cs to follow up. They have 19/6 showing on their system. WHAT? Rang cust service, then rang escalation team. They will call me back with a delivery date/time?! I am expecting a new dishwasher TODAY. This is not the service level expected of Electrolux in 2026. Asked to speak to supervisor multiple times. That was not a possible option?! Staff are polite & diplomatic but efficiency/ quality/ results are not there. The trust is gone.

Our French Door fridge light was flickering and when the cover over the door wires were removed to see what was happening the fridge stopped. We called Electrolux service for a service call. Service guy came and spent 8 minutes not even listening to what we were telling him as to what happened. He said I do not know what is wrong and said you… Read more

need a new control panel. Then said we would get $165 voucher towards a new fridge. He came into the house with a notebook (no tools) to even attempt to do anything. Then told us the guy who does our area had something wrong with his knee so he had to come to us. As it was 3pm and it appeared he did not want to hang around as we guessed he had a long drive home. Why send a service person to us who was not qualified to diagnose our problem. After he left my husband took the cover back off the door wires and the fridge started working. The fridge does turn off now and then but restarts. Electrolux need to train there service people on how to repair fridges not just advise them to buy a new one

I bought an Electrolux Fridge Electrolux 609L French Door Refrigerator 11.04.26 and it has a faulty LCD display. I reported this immediately to Electrolux and on the 21.04.26 a technician came out and he spent an hour fiddling around with it and said he can't fix it; it needs a new one and I HAD to call Electrolux to advise of this and make a new… Read more

appointment. Great customer service I thought so I called Electrolux again and advised of my problem and what the technician said the fridge needed. I made sure the customer service rep read back to me the problem and the parts needed. (We were all on the same page) 20.05.26 Another technician comes out and quote "What am I here for today".....Don't you have a work order or notes from my call to your service centre....NO. Once again 30 mins later he said it needed a new LCD. (I bite my tongue) but he said he will get this arranged and I will see you in two weeks. 20.05.26 I get an email from Electrolux saying a technician will be out 03.06.26. At 3.30pm on the 03.03.26 I call Electrolux and ask is the technician still coming....Oh no he isn't, the work order has been cancelled. I nearly lost it...So I have been waiting here at home waiting and no one from Electrolux has been bothered to call me.....No was the answer....So when is someone coming then...We don't know as we haven't got the parts....we will escalate the issue. I said come and collect the fridge and I want a refund. As the matter has been esclated.....I will keep this blog open.

Appalling customer service. My Westinghouse (now Electrolux) Canopy Rangehood which cost $800 five years ago now needed a new motor. What a run around I was given by the team, many phone calls, emails incorrect information. I provided model number/PNC of Rangehood, model number of motor and all the while they continued to advise me that the motor… Read more

they wanted to sell me was compatable, rubbish. I nearly got caught, although this new model superseded mine the voltage was not compatible as advised by my electrician. So much energy and time wasted with the Electrolux customer service team. I will never purchase a Westinghouse/Electrolux product again therefore will never have to deal with such incompetent people. Kerrie

Bought an electrolux dryer. Modest home use. Broke after 22 months. Still inside 2 year warranty. Go online. Can’t get service guy for 3 weeks. It’s winter, we are a household of 5 and need a clothes dryer. Called them. Offshore call centre. Promise to escalate within 24-48 hours. Nothing. I call again. Promise to escalate to an even… Read more

higher somebody. Nothing. Then get an email booking in a service for 3 weeks time, the sane unacceptable outcome I could have achieved online. Obsequious incompetence. Never buying Electrolux again. Would give zero if I could.

Seriously disappointed with Electrolux service. Ordered a 900 series 12kg/8kg washer drier combo in onyx from Winning appliances, at a good price $1693 with free delivery, on 23/3/26. Said was in stock (or more to the point, didn't say it wasn't in stock). Then get a call couple days later saying "Oh no, stock unavailable at Electrolux till… Read more

mid May". So, decided could wait till then. Inconvenient, but not insurmountable. Waited till early May, and get an email today "Oh, no, out of stock till mid July!". Not a Winning issue, although they're initial showing it was in stock when it wasn't was pretty irritating. But clearly they are stuck with Electrolux service and stock, and they can't do anything else there either. I mean, come on guys! Either you want to sell a product or not! What do I do? Wait till mid July, then get told further delays? So cancelled the order and going to start looking around for another brand option. I paid for near 6 weeks on credit card, at MY expense, and then told another 2.5 months, while I still paid with no machine? Contacted Electrolux "customer care" - a real oxymoron there. Confirmed 15th July...another 10 weeks delay on top of the 6 weeks already. No other solution. Just a "sorry, we can't help you further" response. Disappointing. Not remotely good enough, folks. I've had an Electrolux dryer since 2011, and apart from some bearings and a control panel, it's been bulletproof. How the mighty have fallen. So, wait till Mid July or go to LG - poor set of choices there altogether.

Worst customer service iv ever come across in my life, I’ve had a faulty brand new aircon unit which was reported to Electrolux 5 months ago, I call at least once a week and still nothing has been done. They have passed me on to there repair man… Read more

here in the south east suburbs of Melbourne but he doesn’t answer or return phone calls. Stay away, not worth it if you have any issues with their appliances

Booked service for my oven. Electrolux confirmed several times by text and email. Service window was 7am to 5pm with a call 30 mins before arrival. Got a text at 3:15 to say booking cancelled. Called immediately to ask why and was told I wasn’t home. Then told he tried to call, then told he was already out of the area and then told he didn’t have… Read more

my number after receiving the confirmation and cancellation all by text! Better to go with someone else for service