Electrolux

Electrolux 529L Bottom mount freezer/fridge. Sadly our Electrolux fridge freezer has died at just over the five year warranty period! The compressor has gone. Very disappointing and very expensive. Show details

Disgraceful customer service. Washing machine under warranty, they hadn't logged it with their service centre on my first call, I called back and was told it hadn't been logged. Then I followed up with the service centre that is supposed to be completing the repair only to be told there is a 7-10 day wait for the part! I'm so annoyed, why don't… Read more

they have the part in stock, I'm in the city, its a joke. The customer service centre is just scripted nonsense, its costing a fortunate at the laundromat. Been waiting 2 weeks, still nothing

Our brand new oven broke on Christmas Eve Day and we rang a where we purchased and they told us to contact Electrolux . We tried calling and failed and finally got a reply from an email saying they will contact us shortly .. its 10.10 pm and we… Read more

have 8 people coming for lunch tomorrow and we still havent heard from anyone ... we also have 40 +people coming NYE for a 60th birthday party . Very disappointing ..our oven has only been installed a few months and has had approximately 40 hours use . .. so far it appears Christmas is ruined .. unless they show some decency .

I contacted Electrolux for a Westinghouse dishwasher over a month ago for a repair. It was transferred to the resolution team because the local service agent in Albury didn’t respond. They arranged for a Wangaratta agent to do the work. They haven’t called me either. Warranty obviously means nothing. Show details

I submitted a negative review for Electrolux following their being unable to repair my fridge on 2 occasions. Following the complaint, they sent a new technician who actually did manual repair (not just software) and the issue has been resolved and… Read more ·  2

the fridge is now no longer filling with water. Happy with the result, disappointed it took so many calls and emails. Again - end result is positive

I just wanted to congratulate Bing Lee and their staff on the delivery of our new washing machine. First of all, congratulations goes to Bing Lee for such an efficient service - being able to order the night before to get a new washing machine the next day. Secondly, it was delivered this morning. The old washing machine was removed and the new… Read more

one was installed. It was all seamless. The two men who delivered the washing machine were highly professional and extremely efficient. I was highly impressed.

Thank you for providing such an excellent service. We will certainly buy more products from Bing Lee in the future, as we have done in the past.

Thank you again.

Fantastic efficient service when my fridge broke technician came same day 5 days later a new fridge was delivered and the old one taken away Friendly and helpful service I couldn’t have asked for more -5 stars from me! Show details

Great service – Oven door exploded and they repaired it no charge and it was 8 year old and not under warranty. Great service and communication and door fixed in 8 days Show details

New fridge arrived on Friday, plugged it and and does not work. Called the warranty team and they said its going to be six weeks before a technician comes to repair it. Not permitted to get a authorised technician of my own to repair the fridge as it voids warranty. No alternative solution provided. This cannot be legal.

After months of dealing with an offshore call centre to replace my brand new oven I was contacted by thier local repairer who said they could come between 8-12 or 12-4 weekdays. When I said I get home at 2.30 every day I was told they would not have anyone availble in my area... any day. I was expected to take time off work to wait home for a… Read more

technian to replace my oven. They ended up returning the job so I was back to dealing with the Electrolux customer serivce centre who say they will action but here I am still calling them each day with no outcome. A very frustrating situation and one I would not recommend. Buyer beware.

If I could rate them as less than zero, I would. Have been waiting for a replacement handle kit for my fridge since I placed the order in mid-January 2026(when my credit card was charged) and after two months, have received nothing. Don't bother contacting Customer Service - they are terrible - you get told that they will notify the Escalation… Read more

Team who will contact you within 24-48 hours - this never happens. Over the last 6 weeks I have called Customer Service on 7 occasions and spent close to 3 hours on the phone only to hear the same excuses each time! In short, DO NOT BUY ELECTROLUX if you value after sales support. Electrolux Customer Service is an absolute joke!!!

Worst service provided by far and large. We brought a new oven and once installed it never worked. Took 2 months for a technician to diagnose as they wouldn’t provide a replacement. When calling for updates or to escalate you speak with an overseas call centre. Sub par products with no technical support. Will never buy another Westinghouse product… Read more

and will deter any living being for making the same decision. I hate turning into Karen but this boils my blood, next course of action will be a polite call to consumer affairs, products sold in Australia must have spare parts and technicians to resolve issues, Westinghouse can not provide either in a timely manner.

2025 Issue: The Westinghouse induction/ oven broke down after two weeks. It took three weeks to order a new one. It was dumped in my entrance way for another four weeks before it got installed. Then they expected me to house the broken appliance until they were ready to pick it up. When I refused, the installer told me he couldn't install the new… Read more

one unless I agreed.

For a company that publicly prides itself on being Australian, it's call centre is off shore.

The call centre's only means of communicating with distributions in Australia is via email.

For five weeks I continuously called them and then googled and found the Escalation Team in Vic. Same response each time.

They don't loan out portable induction cooktops under warranty.

I could not boil, fry, steam etc for a total of 7 weeks.

The induction/oven was partially blocking my entrance way for four weeks

At the five week mark I said I was going to involve Consumer Affairs. Suddenly a phone number for the distributions team was miraculously discovered and the appliance installed within days.

Apparently the umpteen emails were going to a worker who was on Annual Leave. The installer said he only found out about it two days prior.

Their system is deliberately set up to fail it's well intentioned employees and worse it's customers.

No apology. Nothing.

Early November I reported my integrated microwave had stopped working and that the digital display was also not fully displaying the digits correctly. I was just out of warranty. I was charged on the spot $299 for a special deal that if paid upfront would cover whatever needed replacing. The technician came out and then parts were ordered. A date… Read more

was arranged for 23/12 to repair the microwave. He was a no show on the day and it was myself who had to phone to find out what was happening. Anyway job was rebooked for 2/1, then we received a text saying it had been moved to 15/1. Technician just been, had insufficient details on what the job was, did not have the parts required to complete the job, said the part was in a storeroom? Still have no working microwave and just received a new repair date for 3/2. I called Electrolux and was put on hold whilst they tried to work out what had gone so wrong. After being in hold for 25 min I hung up on the call. I received a text message apologising as the call had dropped off and they tried ring me back but I didn’t answer the phone. Guess what, I didn’t answer because I was on hold?? They suggested I call back. Great customer service. Will not be buying Electrolux products ever again.

Finally fixed.

Cooktop need a new switch on one of the controls. Said the part would take 3 to 4 months to arrive! This is a very common cook top and they still make them. Very poor customer service with the usual overseas call center communication problems. Didnt like to try and keep using the faulty cooktop so went and bought a new one. Electrolux need to get their customer support right.

BEWARE - Electrolux Australia Home Appliances - 'Excessive' Out Of Pocket Cost for Under Warranty Product, as well as being advised I might not get a Refund unless approved? (Somehow I don't think this is within Consumer Affairs / Fair Trading requirements).. Purchased a Westinghouse Oven & Electrolux Induction Cooktop (EHI745BA) through Bargain… Read more

Home Appliances in Melb. All professional installation Nov 2025 @ A$2.0K +. The Cooktop is a 'B' product & Promoted & Sold with full factory Warranty, we were also trying to support Electrolux/Westinghouse as they still support a manufacturing facility in Adelaide! Feb 2026... the Induction Cooktop Display goes crazy blinking & can't use the product, call Electrolux to book a visit, confirmed for 4 days later & will be between 7.00am & 5.00pm.. so whole day I had to take off from work, thankfully serviceman arrives in the morning, wriggles some wires & working again. The day after same problem occurs, call Electrolux service & book for earliest appointment, 5 days later, again, having to take the whole day off as given a time of between 7.00am to 5.00pm. Service gent arrives & advises will require replacement.. so now 2.5wks & no cooktop. Cust Service get in contact advising they can't supply an original replacement & there will be an Out of Pocket cost for replacement unit EHI745BE. Electrolux confirm the EHI745BE costs $2,099.00 minus the cost of the original unit, so $1,406.00 to pay (out of pocket)!! First issue: Everyone is selling the EHI745BE between $1,000.00 to $1,200.00 (just Google it)... no one sells these units for $2,099.00.. so from that, you can estimate what the actual cost of the unit is. Electrolux Australia.. how could you do this to your customers? 2nd Issue: No consideration given at all for the time taken off work, as well as the inconvenience of being without a cooktop.. let alone the stress of having deal with this.. there's just such little care & so disappointing!

Absolutely Disgusting – Absolutely disgusting customer service and process. They have zero care factor about anyone or anything ! Call centre in Filipines , they know nothing , they read from a script , they lie , they cut you off when it gets tough ! Avoid this brand like the plague ! Atrocious behaviors.

My experience has been the same as many others on here. I understand people are often more likely to post when something goes wrong, but the way this was handled was unacceptable. A key part in my fridge failed again just 1.5 years after being replaced under warranty. I was told they had no obligation to assist because their internal warranty on… Read more

parts and labour had expired.

They appear to ignore the customer guarantees set out under Australian Consumer Law and instead rely solely on their own limited warranty terms. The response was dismissive and rude, with no genuine attempt to address the issue.

There are far better brands out there with customer service that actually stands behind their products. I would strongly suggest staying away from this company.

Given the runaround when a brand new rangehood was identified by the installing electrician in December 2025 as having faulty internal wiring. Electrolux sent their service technician in early February who confirmed it needed to be replaced. The service technicians say they are waiting on a response from Electrolux; Electrolux claims they are… Read more

awaiting a response from the service technicians. We still have a non-functional rangehood for the last 3 months. Horrible customer experience and still no updates on when a replacement will be available. AVOID ELECTROLUX AT ALL COSTS.

Rip Off service call !! the call centre incorrectly charged me $299 -- it failed to offer the callout+parts fee ($165+parts)..for my simple repair job. A request for an $84 partial refund has been refused. the technician was fantastic and arrived on time and completed my simple repair promptly -- The contact centre are a rip off -- Don't book by phone!! Show details

Purchased an air-conditioner 12 months ago which failed. Contacted Electrolux and was told it would be 3 weeks before someone could look at it. Only after posting a bad review did they send someone out a week earlier to look at it. Only to be told the technician didn't have the part I needed and it would be the original 3 weeks before it would be… Read more

fixed. In the meantime I had an independent contractor look at it on the day it failed, told me in 5 minutes what the problem was, which it took the Electrolux technician 1/2 an hour to diagnose, and said he could access the part the following day and have it fixed the same day. Only not covered by Electrolux warranty. Absolute garbage after sales service by Electrolux and will never purchase another of their products and will absolutely advise anyone against purchasing their products.

By far the worst customer service experience I have ever had. In a nutshell: - It took Electrolux 7 MONTHS to resolve a faulty induction cooktop for a Westinghouse freestanding oven that was not working on delivery. - Despite our electrician and the first Electrolux service agent saying it was a circuitboard issue, Electrolux claimed it was… Read more

because our kitchen wiring wasn't big enough, forcing us to rewire our kitchen just to prove it was NOT the cause of the issue (cost $2000). - After finally accepting the second service agent's report that it was a circuitboard issue, Electrolux told us the new oven was "on its way" or "in the distribution centre to be delivered to us within weeks" for 4 MONTHS. - After our issue was 'escalated' (which means virtually nothing), and I was told for the umpteenth time that our oven was "in the warehouse", the guy sheepishly told me that the oven was actually always on back order and was never in stock, let alone, "in the warehouse". It would not be available for another 6 weeks. - I was finally able to secure a new oven from somewhere in the murky Electrolux logistic system through our third Electrolux service agent (a third party operator) who was able to secure one through their own contacts at the Distribution Centre. - I must have spoken to at least 20 different Electrolux 'customer service' agents. Each one promised so much but just fobbed me off or told me what I wanted to hear (the oven is on its way). - The system is set up to frustrate the customer. There is no 'manager' you can speak to, there is no way of appealing a rejected warranty claim, when they take your details and promise to "get back to you within 48 hours" they don't get back to you at all. This happened to me at least 5 times. - I asked for compensation for the time, grief and expense I endured but the 'escalation' person couldn't offer me anything except their apologies, which means very little when you've not had a functioning cooktop for 7 months and you've been forced to spend $2000 rewiring your kitchen so you don't have to spend $4000 on another oven.

If your Westinghouse/Electrolux product works, good for you, I hope you enjoy it. But if it doesn't work you've got a very frustrating struggle ahead.

If I could give zero stars, I would. A technician came three times (the second visit was missing parts), and only after over a month they said the oven needed replacement. It's been three months and I still don't have an oven, and every time I call customer support I get a different story. Very disappointed.

EFEP956DSE - I had a freestanding oven/induction cooktop installed on Monday. Tried to use in that eveing and there was an error message. Logged the call with Electrolux on Tuesday morning, had the tech come out on the Wednesday, so far so good. Diagnosis is that it has major issues. Cooktop turns off after 5 min or so and I have to wait a… Read more

couple of minutes to be able to turn it on again. I requested a replacement unit as it is of course under warranty and an option. They do not have a refurbished unit to replace it with so I have to go with the pro-rata option of paying the difference for a new unit. That's not a problem, the problem is that they are saying a new unit costs $7,399 and I can find it online for $4,999 Every time I call I have to wait 24-48hrs for a call back. This is a standard response everytime you call, wait 24-48hrs for a call, if you call before that they don't help and say that there will be a call by then, which there isn't. Once the escalation team was involved I still have to wait 24-48hrs for call backs that don't happen. I have paid the pro rata amount a week ago and only just had the replement unit delivered, but NOT installed. I have to wait 24-48hrs for a call back on that and I am being told there is a 2-3 week wait on installation.

Very frustrating that I am left without cooking facilities through no fault of my own. This should be resolved quickly as it's under warranty and only just installed.

Almost 3 weeks later and I am still waiting for a resolution. Nobody calls back with an update. I call everyday and get nowhere as they cannot tell what I need to know.

The customer service needs an overhaul.

Really disappointed with Electrolux My elderly parents had a inner glass explode in the oven Was scary how loud the noise was Had to throw out all the food that was cooking Rang customers service They sent technician out was there about 5-10 min Wants to charge $495 for part Rang back to cancel order as my parents are pensioners and can’t afford… Read more

it. Then got an invoiced a fee for the technician At NO point when I spoke to several customers service people did they mention a fee and cost for anything They also put on invoice that the oven exploded So again wrong information Really disappointed in there service Won’t recommend there products or customer service up any

In a recent heatwave I requested that they repair my AC. They said they were too busy for the nest few weeks. About 3 weeks after that I received a cancellation notice. What service!