Reviewer Photos & Videos
The worst service
I am absolutely disgusted at the poor service you provide when you are at fault for faulty parts!!!! I purchased a Westinghouse fridge , after a few days of operating the ice maker stopped working. I called customer service to have a technician come out to check why. I ended up having two technicians come out both booked a week apart as the first technician didn’t even properly check why my ice maker wasn’t working in which a second technician came stating that the model of my fridge had a known faulty part in the ice maker in which another app...ointment was booked the week after and I was told to turn my fridge off by the technician the night before the next appointment which I did and had to move all food into the freezer compartment to then be called the next day and be told that my appointment was canceled in which I then had to wait another week for another technician to come so again I turn my fridge off the night before , move all fridge food, waiting for the technician to come and again to only be called at 1:45pm from the technician stating that the previous technician orderEd the wrong part in which again I have to wait another week and that I didn’t need to turn off my fridge!! I call customer service to make a complaint and the lady on the phone made no apology and simply gave me the run around and said to email my complaint where on the web page it clearly states complaints can be made via phone call or email !! To all consumers wondering whether you want to buy products from Electrolux PLEASE DO’NT!! YOU ARE WASTING YOUR MONEY!!
Minus 10 stars for poor service. ABSOLUTELY TERRIBLE.
Bought a new Westinghouse oven and the grill does not work, so a technician was sent out but could not fix it, and assumed it is maybe a switch so said he'd order one and come back the following Thursday, but on that day after waiting several hours for the technician he sent a text saying Electrolux lost the part, so he wouldn't be coming. Got a call later apologising for the inconvenience and stating the technician would return again the following Thursday once they'd ordered another switch to replace the lost one, so again I waited all day ...after getting a message saying they'd be there between 11.30am and 5pm, but nobody turned up, nor did they bother to contact us to let us know they would not be coming after all. My partner called them to ask what is going on and they again have said they will return this Thursday to fix the grill. My partner told them we cannot keep taking days off to wait around for them and their answer was that they'll call us on the day to let us know what time they'll be here, but that still means we have to sit around waiting for them again. He told them they need to come at a time that is suitable for us, but they sent a text message immediately after the call stating once again that the technician will arrive between 11am and 5pm. Enough is enough. What if on Thursday the technician still cannot fix it, then we will wait weeks and weeks again for a resolution. No concern for their customers at all, no offer to replace the oven which we had only had for 3 weeks. Very, very unreliable and poorly run company. I do not recommend buying Westinghouse or any other products under the Electrolux banner. Terrible company to deal with.
Worst service ever - waited 5 hours
Rang when the tech did not arrive to be told he did not work mornings in my area. The email I received said that he would be here between 7.00am and 12.30 with a call 30mins prior. Took the morning off work for this. Will never buy Electrolux products again.
- Verified customer
Asked for exact quote on repairing washing machine. Never got back to me to provide it! Wanted to take machine back to the workshop without providing a quote an charged $155for a service fee. Guy who came out said on mobile. "Cant talk, the customers are next to me! "They surely could have given a quote! We were not going to send our machine to machine shop an then after service be overcharged?? Just wanted decent honest service!!
Warranty is FAKE. Do not buy this brand.
After 10 months, the vacuum cleaner just stopped working. They refused to fix the issue. Just said the filters were not maintain and there is no warranty. Basically, this clause allows them to void the warranty even after the first use. NSW Fair Trading was just useless - told me to spend money to got to tribunal. Electrolux strategy is to refuse the warranty because the vacuum cleaner was only $280. Making it not worth my time to further follow up. DO NOT buy this brand. Warranty does not exist at all. NSW Fair trading has not power at all.
Two Electrolux products, both broke in less than 12 months
We bought a Simpson washing machine and a Westinghouse fridge in January (both brands owned by Electrolux). The compressor in the fridge completely failed within seven months. We were sent a replacement fridge, that also had a faulty compressor. We were sent a second replacement fridge which, you guessed it, also had a faulty compressor. After chasing them up for weeks we eventually got a store credit so we could buy another fridge (anything but Electrolux).
Today I learned the Simpson washing machine has a faulty clutch so the whole gear b...
If I could give it a minus 10 I would
Where do I start ? Let’s go back to mid year where I initially noticed my fridge ( initially purchased from appliances online) starting to play up , after contacting them they referred me to Electrolux and basically that’s where my
Nightmare began. Worst company to deal with their customer service is rubbish, if you don’t chase things up they don’t do anything. I’ve done the right thing by them since the start and all I want is my refund which apparently takes 4-6 weeks. The lady I initially spoke to said to email her the receipt for the origin...
Poor customer service
I bought a Westinghouse fridge in June, the compressor blew 3 months later. Electrolux is who we have to deal with for the warranty. The problem is they arranged for a replacement fridge to be delivered by the technician, the same technician that saw that the fridge was upstairs on the second level of my home when he came and looked at it one week earlier. And I also had actually informed Electrolux that it would need to be taken up some stairs. The technician offered to leave the fridge in my garage and said we would need to contact Electrolux...for them to arrange removalists to take the broken fridge and carry the new one upstairs. Originally when I contacted Electrolux they told me it wasn't their responsibility and to ring the company that the technician had come from which was Newcastle Wholesale Appliances. So they were passing the buck. After ringing Newcastle Wholesale Appliances they were adamant it was up to Electrolux to arrange removalists for the heavy lifting, and they emailed Electrolux to tell them this. So another phone call back to Electrolux who said I had to wait 24 to 48 hours for a response on the email. Surprise that time passed and we weren't contacted. So another phone call to Electrolux who were not interested and just said it was with their technical team and we needed to wait to hear from them. I asked them don't they want their broken fridge back, it has been almost 2 weeks. I suggested maybe I could sell it on ebay and use the money to get removalists to move my fridge upstairs. This seemed to get some action because then someone called me back from Electrolux, not apologising, but with her back up actually, I explained the whole situation. This was 2 days ago, and she said she would get back to me and still hasnt. There are 3 handrails that unscrew with a screwdriver easily, and she tried to make out that they had to remove a whole banister to get the fridge up the stairs. My 10 year old could do it. And this had been explained to their customer service. But they seem to be dragging this on and avoiding at all costs to get this sorted. I am so fed up. I have a broken ankle so my mum is here looking after me and my 2 kids, she is having to run up and downs the stairs into the garage every meal time and carry the food up the stairs to the kitchen. Surely they are a multi million dollar company and for the sake of looking after their customers who put confidence in their product they could simply make one call to a local removalist company and this would have all been solved. Why do I, the customer have to be putting the pressure on.
DANGER-Don't buy parts from Electrolux online
The website gives you little, if any information to go by when trying to order a replacement part. Some "customer care" staff claim that they don't have to refund your money if you purchase the wrong part. So after spending $100 and at least 1.5 hours on the phone, I am without a refund or a replacement shelf for my fridge.
Electrolux Poor Customer back up service
We purchased a Westinghouse WBE5304BB fridge in March 2020 and it failed within 2weeks of purchase ruining hundreds of dollars worth of food. Harvey Norman Oconnor were great and replaced the fridge within 48hrs very good!
The service was let down by Electrolux who after 6 weeks! did finally approve a food loss claim but simply never delivered on that claim! Repeated phone calls and promises of follow up and callbacks Never eventuated.
Why say you will follow up and call back if you don't intend to do it?
Very poor customer service from a poor company, its not hard if managed competently shame on you Electrolux.
Another Disappointed Customer Thinking they were supporting a quality brand
Westinghouse WHI645BC Induction cook-top noises
We purchased a Westinghouse WHI645BC induction cook-top through our electrician. The cook-top made constant annoying 'beeps' on the level 5 setting. The electrician organised for the Westinghouse (Electrolux) service agent (who provided excellent service) to attend. They (agent) replaced the cook-top but the replacement made the same noises. The second cook-top has been removed and Electrolux have provide our electrician with a refund, 3 months after the first installation. I'm thankful we got our refund (passed on to us from our electrician l...ess install costs) but this last point just leaves me puzzled. How has consumer protection arrived at such a point were we (the end user) had to deal with our electrician, the Electrolux service agent and Electrolux all simultaneously in a battle to get a refund. Anyway, just beware of this model. We have decided to spend more on a new cook-top (not Electrolux) and move up a couple of price brackets!
- Verified customer
Beware always demand an invoiced receipt for Electrolux Home Product repairs
The repair to my Electrolux dishwasher was excellent. I could not fault the technician, his work or the upfront repair charge given by Electrolux. However, the Electrolux accounts team need to be repaired or replaced. Having paid in full by Visa credit card to the repair technician and seeing my bank statement dated 25 May 2020 payment of $145.00 to Electrolux Home Prod Hemmant I have now received a letter dated 31 August 2020 from a debt collection agency stating. "Despite previous attempts for payment the above amount is now seriously overdu...e. Failure to pay this amount will result in further action which can be avoided by paying this account." Electrolux have discredited my perfect credit rating and attempts to phone the accounts section were futile with a recorded message saying due to COVID19 they are closed for calls. My phone call to Electrolux head office where they confirmed my 25 May 2020 repair was paid and my balance was zero. Yet my email asking for payment of this repair confirmation has been completely ignored by the accounts team. My advice is after paying your bill demand a paid invoice be sent by Electrolux for any repair work done and don't just accept the Visa payment printout the technician will give you.
Fault with induction cooktop. Contacted Customer Service who didn't bother asking questions, straight up booked in a technician. The technician was late. It took the technician 5 mins to decide he couldn't diagnose the issue and proceeded to ask for $155 call out fee. Spent more time arguing than actually trying to help. Escalated to Customer Service who finally agreed to a reduced fee and close up the case, yet they then forgot all about it and still trying to chase up for the full amount with the debt collectors.
Electrolux - Service Fail
Called customer service about a washing machine that seemed to have a problem with the drum (made a racket on spin cycle). When speaking with customer service over the phone I asked whether there were parts for this washing machine. They said their system showed that there were. I had looked up other websites that also showed that parts were available. Service guys came out next day (apparently business is slow) and within 1 minute (no joke or exaggeration) said bearings need replacing, it’s a big job, there are no parts but don’t worry you can...get your $155 (for the 1 minute he spent diagnosing) back if you buy our product! That’s it! Did not open anything or check that there weren’t any foreign bits stuck somewhere - nothing! Provided I buy their product (which I don’t want to) I can get my money back otherwise bye bye $155. He spend more time processing payment and issuing invoice than diagnosing the problem and discussing any other options. In total he was here 10 minutes. Problem was clear and could’ve been diagnosed by appropriately qualified person over the phone for much less!
Need lessons on customer service
Like my fellow reviewers I too got the standard email response about how can we help .
They could start by not being so rude and obviously reading off a prepared script for customers who dare to complain.
Fair go , most of us just want what we paid for .
I wasn’t washing bricks in my washing machine just doing laundry like everyone else and expect it to at least do what it should do .
They go straight to charging for a technician at your expense with nothing said if they find fault it’s no charge .
Will never ever purchase from them again .
Your product is beyond terrible and your customer service is non existent.
Would not give a star rating at all
I decided I wouldn’t write a review until my cordless 2 in 1 Electrolux vacuum had been tried and tested. I’d spent way too much money on other brands... you know the ones... twice, and literally couldn’t afford another heart break. However after having several people recommend this product I took the plunge... well actually, more like a dip because it was more than half the price of the “other” brand.
It manoeuvres beautifully. Picks up dirt easily. It’s also the easiest to empty I’ve ever come across, and it stores well. The battery life is...
DONT BUY ELECTROLUX Damaged my kitchen fridge panel
Be careful when you get a technician to come out and repair
my fridge had to be repaired technician then put a dint in the panel around the fridge
Got in touch with Electrolux the send they sent a sub contractor so they don’t want to get involved spoken to customer complaints the lady I spoke to was so rude I don’t know how she works for the company
Mangers never call back
Really bad service so now I’m up for a 1500 to repair the damage
Would never buy Electrolux ever again
Terrible Service - Broken glass on rangehood of BBQ
Tell me why he still attended, despite the fact that he knew that the glass on the rangehood was irrepairable and we still had to pay for it?
We were told by customer services that the broken glass on the rangehood of our Beef Eater BBQ could be repaired so we requested a repair service. However, when the technician arrived he could not fix the problem and stated that he couldn't before even seeing the damage on the BBQ (as he had prior experiences with others that had the same issue). If they had simply told us over the phone that it could n...ot be repaired/replaced then we would not have booked the servicing but they decided to keep that to themselves and book the service for us knowing that we'd have to pay the call-out fee regardless of the outcome. When customer service was contacted afterwards, they stated that it was not their problem as they aren't the technician and will continue to send out the invoice until it is paid for. Our complaint had been misconstrued by the second person we spoke to whom booked another service without any notice, we cancelled as soon as we received a confirmation text for the second servicing we did not request. It is disappointingly clear there's no communication between the departments. 10/10 would NOT reccomend Electrolux. Wouldn't even recommend them to my worst enemy.
why why why
I just used a C4 vaccum. You know it takes about an hour to do my house and, then it takes another 20 minutes to clean those damn rollers to collect hair. What not so bright spark, thought it a good idea to add these rollers. The vacuum of 30 or 40 years ago didn't have these and worked a whole lot better. And why have 3 different heads for goodness sake? More bits to find a place for. I am disappointed. I won't be buying another vacuum with rollers again. Electrolux was the big thing years ago. Not now.
Questions & Answers
Why does the control panel for my 2 Year old fridge/freezer go off beeping and changing to crazy numbers, I have to reset mode all day long!!!
Denise from Electrolux here.
We are sorry to hear you are experiencing problems with your fridge.
We would love the opportunity to discuss the concerns you have raised with fridge.
If you wish to discuss this further please feel free to contact me at email@example.com attention Denise Ticket 1311817
The control panel on my fridge/freezer is playing up, the fridge is not cold, only cool, the freezer is slow to freeze items, and the ice takes ages to freeze.
The model is EBE4507SA, and the serial no. is 63873073073,
450 litre, bought from Harvey Norman, 12/01/18
Have contacted Electrolux several times since buying the WORST washer ever in Dec 2019. Have jsut asked the appliances online i bought it from for help. Terrible machine just doesn't wash properly and clothes are left with a "film" on them at the end as if not rinsing properly and soap suds on door. $800 out of pocket and dirty clothes and NO reply from Electrolux and as did all via their site ( as well as called) I have no record of my emails. Dont know what to do next. appalling performance and customer service also it seems.
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