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Electrolux
1.5 from 227 reviews

Reviews

(16)
(7)
(8)
(18)
(178)
  • Product Quality
    1.6 (71)
  • Return Claim MadeYes (16) · No (50)
  • Customer Service
    1.5 (66)

Reviewer Photos & Videos

  • More

Lack of spare parts for 8kg front load washing machine

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationGood Guys Osborne park
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2 comments
Electrolux
ELECTROLUX ..Electrolux
david s.
david s.

Hi Zaida. I have done this and I'm waiting for a response about the issue of lack of minor spares for you machine

Des M

Des MSouth East Queensland, QLD

  • 3 reviews

Why No Zero Stars?

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationIkea, Underwood
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Skylah

SkylahSydney, NSW

  • 2 reviews

Wouldn't even give one star.

published

Worst customer service. Purchased a fridge because of the cashback scheme. Processed online with my correct bank details and never received cash back. When contacted them they told me they put it in my account yet the account number they processed the cashback to was not even mine. Instead of helping me, they told me nothing they do. The account number and bsb are completely wrong. The money has gone into someone else's account. Something is very shonky here. Dont trust them at all. Thanks for helping out a customer who has spent over $3000 on a fridge.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Electrolux
ELECTROLUX ..Electrolux
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  • Verified customer

Electrolux Washer eflw317TIW

published

Do not buy this product! I repeat do not buy! From the get go my washer leaked it was the front load washer. I had the warranty and they deemed it irreparable and wanted to charge $133 for the replacement. I paid a substantial sum for what I thought would be a quality washer and will not pay the $133. Customer service was horrible with [name removed]. I will throw this junk in the trash because it is not worth recycling.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationSears
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Kasia

KasiaSouth East Queensland, QLD

Terrible customer service, absolutely disgusting customer service. Don't respect warranty at all!

published

Vacum cleaner started falling apart after just few weeks of being used and customer service refused to replace it. Was left without vacum with a large family. Terrible customer service, terrible product. Even vacum pipe fell apart after few weeks.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationRobina Good Guys
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Raymond Pienaar

Raymond PienaarSouth East Queensland, QLD

Electrolux - Big on price small on warranty service

published

Purchased Pure i9 which showed an error code battery replacement, cleaner is still in warranty, promised batteries have been sent for 3 months, apparently still on back order - would not recommend at all!!

Customer Service
Store LocationHarvey Norman Burleigh
Liz

LizGreater Melbourne (Outer), VIC

Excellent follow up service

published

Our Kelvinator fridge/freezer broke down at the wknd. I phoned Electrolux customer care this morning and their technician came this morning and replaced the fan on the fridge. He was a very nice man, even waited 5 mins while I drove home. All fixed now, and within hours of my call. Very impressed

Customer Service
Product Quality
Return Claim MadeNo
Store Locationappliances online
See all answers
Carlz

Carlz

  • 2 reviews

Stinky Electrolux 8 kg front load washing machine!!

published

I bought a Electrolux 8 kg front load washing machine ever since I bought it it smells I've cleaned it on regular basis I've tried everything it just won't stop smelling makes out clothes stink I'm so over it!! Now I've got to buy a new one don't think I will get this brand agian

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRetravision
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bad customer service

published

I wish I had seen this site before I bought a Kelvinator aircon. 14 months old stoped working and seems they do not have a reliable contractor in my area. After several phone calls all I get from them is he will be in contact. Took over 4weeks but Electrolux did get a brand new unit out to me . Many thanks to Julie from Electrolux customer service.

Product Quality
Return Claim MadeNo
Store LocationBi rite
2 comments
Electrolux
ELECTROLUX ..Electrolux
timothy n.
timothy n.

I have sent a reply to the link you left. I hope you are able to help

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Peter

PeterSouth East Queensland, QLD

Electrolux Washing Machine Service

published

The most pathetic excuse for a service company you will ever find. If you don't mind waiting 3 or 4 weeks for a service tech to be booked in, if you don't mind continually having to chase them up due to them never ringing back, if you don't mind being put on hold for a minimum of 30 mins every time you ring, if you don't mind then being given vague and non committal answers, my guess you might be satisfied with their unprofessional and inadequate service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationReece Brisbane
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S morris

S morrisPerth, WA

  • 2 reviews

Worst service time never buy again.

published

I have a kelvinator fridge freezer. 3 times the defrost module has died. First time was 7 months in. It took a week and a half for a tech to come. Second time fridge seized before tech even got there over 2 weeks later. It is only because when demanded a refund after it seized a lady at the warehouse had a replacement sent the next day. This time still waiting for an appointment for a tech nearly 2 weeks later.
I've asked for refunds each time.
Next time buy anyone else but electrolux or any of their products.
If you have trouble do what I have now done and contact the ACCC. Because that's the only way you will get a decent remedy.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationAppliances online
See all answers
Sabrina S.

Sabrina S.Greater Melbourne (Outer), VIC

UNABLE TO GET ELECTROLUX TO FIX THE PROBLEM

published

We purchased an ELECTROLUX 524L french fridge/freezer on the 6th of January - we had two problems, first the item came with the handles not fixed. after many calls Electrolux sent their dealer to install it as it was extremely difficult to install with the alan key they provided. The 2nd problem we have and still not fixed is the leak from the freezer (manufacturing fault- apparently quite common. despite many calls this is still not fixed as they dont have the part. Simply ridiculous. almost 4 weeks since we reported the fault and Electrolux are unable to confirm when they can fix the problem.

The 1st ever Electrolux we purchased and probably the last..

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman fountain gate
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1 comment
Electrolux
ELECTROLUX ..Electrolux
lghulm

lghulmPerth, WA

  • 16 reviews

Electrolux Washing Machines

published

Washing machine broke down within a short time. Company hopeless to deal with when soliciting support. Would not buy again. Why are companies so happy to abuse their customer base? We wont stick around forever.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman
See all answers
Glenn.McNamara

Glenn.McNamaraSydney, Australia

  • 3 reviews

Terrible After Sales Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationThe Good guys
See all answers
1 comment
Electrolux
ELECTROLUX ..Electrolux
Anne72

Anne72Sydney, NSW

  • 7 reviews

Terrible

published

I bought Electrolux washer dryer on 10/06/2017 what a mistake that was I started having trouble with the dryer about 2 months in but I persevered then 18 months in the dryer stopped working completely so I rang Electrolux and they sent some one out to fix it that helped for another seven months then a month out of warranty the washing machine stopped working it showed an error on it so I rang Electrolux again they lady I spoke to told me it would cost me 150 call out fee then parts and the cost to fix it it wasn’t worth the cost so 2 years and one month after spending nearly $1200 I had to buy a new washing machine what a waste of money I would not recommend Electrolux to any one

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey norman
See all answers
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Hans C.

Hans C.Greater Melbourne (Outer), VIC

Very short life Vacuum Cleaner

published

Bought a top of the range Electrolux vacuum cleaner about 30 months ago. Motor gives off a burning smell. Took it back to the shop, best they can come up with is that the filter was not cleaned (which is not true), so no warranty. Meanwhile a Dyson that I have had for 13 years is still going strong. Never buy an Electrolux product ever again.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationHarvey Norman Springvale
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Fraser

FraserMetropolitan Adelaide, SA

  • 2 reviews

Charged $50 more than what was quoted.

published

Asked the repairman how much the cost of fixing the dryer would cost me and he said around the $150 - $160 mark. He ended up charging $216 for the job without actually telling me how much it cost until after I paid.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationElectrolux
See all answers
Henry

Henry

  • 2 reviews
  • Verified customer

Worst Customer service ever.

published
Customer Service
Product Quality
Return Claim MadeYes
Stevo

StevoMetropolitan Adelaide, SA

Range Hood Fan

published

Brand new range hood and the no. 1 fan button broke/popped out. Contact Electrolux and they came out the next day and replaced the button under warranty.
Good service and friendly

Thank you

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNew home Via a builder
See all answers
kalongcratcrit

kalongcratcritLaunceston, TAS

  • 2 reviews

Electrolux Westinghouse dishwasher unrepairable after 5 years

published
Customer Service
Product Quality
Return Claim MadeNo
Page 1 of 12

Questions & Answers

Trisha N.

Trisha N.asked

Why does the control panel for my 2 Year old fridge/freezer go off beeping and changing to crazy numbers, I have to reset mode all day long!!!

3 answers
Electrolux
ELECTROLUX ..Electrolux

Hi Trisha,
Denise from Electrolux here.
We are sorry to hear you are experiencing problems with your fridge.
We would love the opportunity to discuss the concerns you have raised with fridge.
If you wish to discuss this further please feel free to contact me at customercare@electrolux.com.au attention Denise Ticket 1311817
Thanks Denise

Trisha N.
Trisha N.

The control panel on my fridge/freezer is playing up, the fridge is not cold, only cool, the freezer is slow to freeze items, and the ice takes ages to freeze.
The model is EBE4507SA, and the serial no. is 63873073073,
450 litre, bought from Harvey Norman, 12/01/18

Trisha N.
Trisha N.

Well that hasn't helped me at all, what can you offer as a solution for my problems with this fridge please!!

Bronnie J.

Bronnie J.asked

Have contacted Electrolux several times since buying the WORST washer ever in Dec 2019. Have jsut asked the appliances online i bought it from for help. Terrible machine just doesn't wash properly and clothes are left with a "film" on them at the end as if not rinsing properly and soap suds on door. $800 out of pocket and dirty clothes and NO reply from Electrolux and as did all via their site ( as well as called) I have no record of my emails. Dont know what to do next. appalling performance and customer service also it seems.

No answers
Monet

Monetasked

I am building a new kitchen however your products seem to be very unreliable and your customer service has very unreasonable policies including an air conditioner which totally rusted within 4 years and then was told I live in a coastal area. My technician said he’d never seen anything like it and my neighbours had aircon for over ten years still going strong. Why is your company sripping people off like this? Just not good enough

No answers

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