Reviewer Photos & Videos
DONT BUY ELECTROLUX Damaged my kitchen fridge panel
Be careful when you get a technician to come out and repair
my fridge had to be repaired technician then put a dint in the panel around the fridge
Got in touch with Electrolux the send they sent a sub contractor so they don’t want to get involved spoken to customer complaints the lady I spoke to was so rude I don’t know how she works for the company
Mangers never call back
Really bad service so now I’m up for a 1500 to repair the damage
Would never buy Electrolux ever again
Terrible Service - Broken glass on rangehood of BBQ
Tell me why he still attended, despite the fact that he knew that the glass on the rangehood was irrepairable and we still had to pay for it?
We were told by customer services that the broken glass on the rangehood of our Beef Eater BBQ could be repaired so we requested a repair service. However, when the technician arrived he could not fix the problem and stated that he couldn't before even seeing the damage on the BBQ (as he had prior experiences with others that had the same issue). If they had simply told us over the phone that it could n...ot be repaired/replaced then we would not have booked the servicing but they decided to keep that to themselves and book the service for us knowing that we'd have to pay the call-out fee regardless of the outcome. When customer service was contacted afterwards, they stated that it was not their problem as they aren't the technician and will continue to send out the invoice until it is paid for. Our complaint had been misconstrued by the second person we spoke to whom booked another service without any notice, we cancelled as soon as we received a confirmation text for the second servicing we did not request. It is disappointingly clear there's no communication between the departments. 10/10 would NOT reccomend Electrolux. Wouldn't even recommend them to my worst enemy.
why why why
I just used a C4 vaccum. You know it takes about an hour to do my house and, then it takes another 20 minutes to clean those damn rollers to collect hair. What not so bright spark, thought it a good idea to add these rollers. The vacuum of 30 or 40 years ago didn't have these and worked a whole lot better. And why have 3 different heads for goodness sake? More bits to find a place for. I am disappointed. I won't be buying another vacuum with rollers again. Electrolux was the big thing years ago. Not now.
Poor service / overcharge /poor customer service
I Asked for service only repaired items . less than 30 min all up . Said had 10 jobs to do today Still charged full wack . Customer Service rude and didnt even get back to me . Would never use them again ..Thank you Electrolux for your kind consideration. You can rip off customers once but not a second time .
0 STARS FOR SURE !
My Westinghouse fridge stopped working after 3 month of purchasing. Electrolux sent out a technician who diagnosed it as faulty. They didn't have my model in stock so they advised me they would send a loan fridge until they had stock. The loan fridge was delivered a few days later. When I called the next day to find out when my new fridge would be delivered, the rude lady on the phone advised that the one I was delivered was actually the new fridge. I absolutely could tell it was NOT new, but what can I do when they are telling me it is. So now...to the food loss claim. Apparently it takes 4-6 weeks for the cheque to be sent out. Here I am 12 weeks later and the appalling customer service people are still arguing with me about it. It took 48 hours for EVERYTHING to spoil because of their faulty fridge, and I am still waiting 3 months on to be compensated for it. Terrible customer service, terrible products, and would definitely NOT recommend
You can live without it
A faulty gas Electrolux cook top and oven was installed 3 weeks ago in the home of an 83 year old.
The installer identified as faulty.
Electrolux were contacted and rather than replace sent a repairer.
The repairer's verdict FAULTY.
LIKE a game of snakes and ladders it has been referred back to Electrolux.
In the mean time an 83 year old woman has been unable to prepare a hot meal for more than three weeks.
Great customer service Electrolux, a replacement will be in place within 4 to 6 weeks of delivery of a sub standard item, not fit for purpose,
I posted a review on a Westinghouse 370lt fridge and Customer Service Centre replied asking me to contact them as they wanted to 'discuss' my concerns. I emailed them twice and all I received was a generated generic email saying they would be in contact. To no avail.
This confirms my view that not only are Electrolux products are plagued with problems (Defective) but also Electrolux administration is appalling to say the least.
Thus I am back to lodging my complaint with ACCC and Consumer Affairs Victoria due to the defective products I received coupled with seeking legal advice due to injury sustained from faulty product.
My gas oven needed repairs, bought the burner and igniter which are available on multiple websites, the gas fitter installed the parts and then broke the tube, to buy the tube it is impossible to buy it separately have to buy an expensive kit which contains it and the burner and igniter which I already had purchased. It is ludicrous that one is able to buy those separately but not the tube. They will not sell me this part separately. I am now trying to find that part second hand but up to now no luck.
They contract out there work with Sydney appliances and they are not professional I am taking them to fair trading
Disconnected dishwasher and took it away and didn’t cap off end leaking for days in brand new kitchen but don’t want to pay but accepted liability contractor they use is Sydney appliances avoid
Bad start from day one Electrolux Oven
Bought a oven for $3900 and had problem with one of the gas knob (not sitting properly) and one gas burner not working.
Called to book in for warranty repair on the second day of installtion and got told the technician will come next day between 7 and 12:30 pm. Guess what no one turned up no called from electrolux and finally, i called to know the whereabouts, of the tecchnician and got old he will turn up latter in the day. ( DIdn't turn up)
whats a horrible service in this day and age ... get your act together electolux, as now i am going to contact the harvey norman and ask my money back. Surley there are other competiors in market with better service.
5 1/2 hours of wait time for technician - still not arrived or heard from technician!!
This is ridiculous. The window for the service technician we were told between 7am - 12.30pm. We were told we would get a call approximately 30 minutes before they will arrive. Well it's 12.25pm and still nothing. Surely such a large company could give a better window for the arrival (not 5 1/2hrs), I mean at least let us know where we are on the list - my wife has been sitting home wasting time for 5 1/2 hrs and who knows how much longer; unable to go to do some food shopping or do anything else she could do because she has to be there... She had to take the day off meaning she doesn't get paid. So she's wasted half a day for absolutely nothing and we've lost money...
- Verified customer
Elctrolux ESF6768KXA Dishwasher
Was extremely excited about this particular model - packed with features, looks very smart (the only thing I miss about it to be honest...), competitively priced. Freshly released model so no reviews to be found online, was told we are one of the first to purchase it. Purchased from HN, just before NZ went into Level 4 lockdown.
After a week or so of a wash/day use the touch panel started playing up and Start/Stop button just would not react at all. HN were superb to deal with and sent a technician to investigate. During their inspection they...confirmed that the panel must be faulty. They also discovered that inner door panel/liner was badly bent and distorted although nothing could be seen from the outside and must have been a factory damage. HN promptly sent a replacement unit - have to admit they were superb to deal with, as well as [name removed] from Abraham Appliance Servicing. The replacement unit's touch panel worked flawlessly, the door was straight and our hopes were high... then we loaded it and run it at night. All went went until the machine reached the drying cycle and started making this constant humming noise that could be heard from any other rood of the house. It is not extremely loud but disturbing enough especially at night time. The first machine was dead silent while drying. So... we contacted the team at HN and [name removed] paid us a visit, again... It was confirmed that the blower/fan was making an excessive noise and the whole unit deem faulty. We were offered to return the machine completely or switch to a different brand - which we did and now have a Serie 8 Bosch dishwasher. This was our first and most likely last experience with Electrolux. The build quality is just not the same as Bosch, the level of detail, little things here and there...
Comfort Lift Dishwasher
Bought an Electrolux Comfort Lift dishwasher about 12 months ago but was horrified to find that in spite of the large XL claimed capacity it would not fit my existing plates or glasses. The problem as that the cutlery tray at the top meant that the middle tray could not accommodate any slightly long glasses and the spray arm on the bottom of this tray was so low that it hit even moderately large dinner plates. The solution was quite simple.First remove the cutlery tray then move the middle tray up to its higher level then fold down the plate r...ack on the rear hand right side of the bottom tray and place in a free standing cutlery basket as used in many dishwashers. ( I actually had a spare cutlery basket from an earlier dishwasher but you could buy one from any brand of dishwasher ). The result is an excellent machine with much more usable room than any of my previous dishwashers.
Terrible customer service and very poor product support
Booked yet another repair for my Electrolux pyrolytic oven. The customer service was poor - it took a week to get an e-mail response, only to be told to phone them. Then it took the customer service rep 15 minutes to book a simple service call. The repairman was excellent but after a $145 call-out fee, I was told that parts are not available and therefore the oven can't be repaired. Since I provided details on the model when I booked the service call, I should have been told that not all parts are available and the oven may not be able to be re...paired. It is not acceptable for Electrolux customer service to say they are unable to provide this kind of advice on their OWN products. Electrolux refused to refund the call-out fee, offering me instead $145 off my next purchase. Since a replacement oven is >$2000 and I am not confident in Electrolux's service capabilities, needless to say, I will NOT be purchasing another Electrolux appliance.
Electrolux EWF1083 8kg front load washing machine Durability Repairs Spare Parts and common Faults
Model EWF1083 front loading washing machine motor refused to work today. Filled up with water, bit of a click as the inlet turned off, another click when the motor should have activated, and then just showed the time. It pumped out ok when put on rinse, but drum didn't rotate. Repeated checks again, but no change. Online service manual not available from Electrolux, only the users manual. From you tube, checked for belt slipped or broken, then the possibility of worn brushes as the machine is more that 5 yrs old. When I removed the brus...hes they were worn to a length of 4mm, much less than the new length of 40mm. Contacted Electrolux help line for spare parts. 10min wait for staff member to answer, and another 10 min to get a technical response passed on from a technician. Electrolux doesn't sell the brushes as a spare part, and will only sell you a whole motor for $240, plus delivery. Installation would be $145 Additional. An appliance centre had brushes in stock and was able to supply a similar set of carbon brushes for $68.50. With some modification they fitted and the machine now runs perfectly. In the meantime I received a "Please contact [name removed] at electrolux customer care 'we would like to contact you to discuss your issue' ". This has resulted in a contact and if it results in something positive I will edit this posting. It looks like common problems with this model are with the control board, the power board, the motor brushes, the motor bearings, the drum mounting brackets, the drum drive belt slipping off or breaking, and then the intake valves, as well as the water pump motor or the impeller and the availability of small parts like the motor brushes. Another fault can be just loose connections to the control board. The front bellow seal also gets mouldy and smelly and later models have addressed this with a 90 minute bleach cycle which you need to run every month.
Why No Zero Stars?
Reading other reviews it's easy to see why Electrolux get such a low mark for service or the complete lack of it!
We have a kitchen full of Ikea/Electrolux appliances all of which are about two years old and for the most part work well, however approximately three months ago our oven didn’t seem to be hot enough, at first we put it down to changes in recipes, ingredients, cooking times etc. Eventually it got to the stage where a cake would brown beautifully outside and still be liquid on the inside, on another occasion we reheated a precooked...
Wouldn't even give one star.
Worst customer service. Purchased a fridge because of the cashback scheme. Processed online with my correct bank details and never received cash back. When contacted them they told me they put it in my account yet the account number they processed the cashback to was not even mine. Instead of helping me, they told me nothing they do. The account number and bsb are completely wrong. The money has gone into someone else's account. Something is very shonky here. Dont trust them at all. Thanks for helping out a customer who has spent over $3000 on a fridge.
- Verified customer
Electrolux Washer eflw317TIW
Do not buy this product! I repeat do not buy! From the get go my washer leaked it was the front load washer. I had the warranty and they deemed it irreparable and wanted to charge $133 for the replacement. I paid a substantial sum for what I thought would be a quality washer and will not pay the $133. Customer service was horrible with [name removed]. I will throw this junk in the trash because it is not worth recycling.
Questions & Answers
Why does the control panel for my 2 Year old fridge/freezer go off beeping and changing to crazy numbers, I have to reset mode all day long!!!
Denise from Electrolux here.
We are sorry to hear you are experiencing problems with your fridge.
We would love the opportunity to discuss the concerns you have raised with fridge.
If you wish to discuss this further please feel free to contact me at firstname.lastname@example.org attention Denise Ticket 1311817
The control panel on my fridge/freezer is playing up, the fridge is not cold, only cool, the freezer is slow to freeze items, and the ice takes ages to freeze.
The model is EBE4507SA, and the serial no. is 63873073073,
450 litre, bought from Harvey Norman, 12/01/18
Have contacted Electrolux several times since buying the WORST washer ever in Dec 2019. Have jsut asked the appliances online i bought it from for help. Terrible machine just doesn't wash properly and clothes are left with a "film" on them at the end as if not rinsing properly and soap suds on door. $800 out of pocket and dirty clothes and NO reply from Electrolux and as did all via their site ( as well as called) I have no record of my emails. Dont know what to do next. appalling performance and customer service also it seems.
I am building a new kitchen however your products seem to be very unreliable and your customer service has very unreasonable policies including an air conditioner which totally rusted within 4 years and then was told I live in a coastal area. My technician said he’d never seen anything like it and my neighbours had aircon for over ten years still going strong. Why is your company sripping people off like this? Just not good enough
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