Reviewer Photos & Videos
Lack of spare parts for 8kg front load washing machine
Model EWF1083 front loading washing machine motor refused to work today. online service manual not available from Electrolux. From you tube, checked for belt slipped or broken, then the possibility of worn brushes as the machine is 4 yrs old. 10min wait for staff member to answer, and
another 10 min to get a technical response passed on from a technician. Electrolux doesn't sell the brushes as a spare part, and will sell you a whole motor for $240, plus delivery. An appliance centre was able to supply a similar set of carbon brushes fo...
Why No Zero Stars?
Reading other reviews it's easy to see why Electrolux get such a low mark for service or the complete lack of it!
We have a kitchen full of Ikea/Electrolux appliances all of which are about two years old and for the most part work well, however approximately three months ago our oven didn’t seem to be hot enough, at first we put it down to changes in recipes, ingredients, cooking times etc. Eventually it got to the stage where a cake would brown beautifully outside and still be liquid on the inside, on another occasion we reheated a precooked...
Wouldn't even give one star.
Worst customer service. Purchased a fridge because of the cashback scheme. Processed online with my correct bank details and never received cash back. When contacted them they told me they put it in my account yet the account number they processed the cashback to was not even mine. Instead of helping me, they told me nothing they do. The account number and bsb are completely wrong. The money has gone into someone else's account. Something is very shonky here. Dont trust them at all. Thanks for helping out a customer who has spent over $3000 on a fridge.
- Verified customer
Electrolux Washer eflw317TIW
Do not buy this product! I repeat do not buy! From the get go my washer leaked it was the front load washer. I had the warranty and they deemed it irreparable and wanted to charge $133 for the replacement. I paid a substantial sum for what I thought would be a quality washer and will not pay the $133. Customer service was horrible with [name removed]. I will throw this junk in the trash because it is not worth recycling.
Terrible customer service, absolutely disgusting customer service. Don't respect warranty at all!
Vacum cleaner started falling apart after just few weeks of being used and customer service refused to replace it. Was left without vacum with a large family. Terrible customer service, terrible product. Even vacum pipe fell apart after few weeks.
Electrolux - Big on price small on warranty service
Purchased Pure i9 which showed an error code battery replacement, cleaner is still in warranty, promised batteries have been sent for 3 months, apparently still on back order - would not recommend at all!!
Excellent follow up service
Our Kelvinator fridge/freezer broke down at the wknd. I phoned Electrolux customer care this morning and their technician came this morning and replaced the fan on the fridge. He was a very nice man, even waited 5 mins while I drove home. All fixed now, and within hours of my call. Very impressed
Stinky Electrolux 8 kg front load washing machine!!
I bought a Electrolux 8 kg front load washing machine ever since I bought it it smells I've cleaned it on regular basis I've tried everything it just won't stop smelling makes out clothes stink I'm so over it!! Now I've got to buy a new one don't think I will get this brand agian
bad customer service
I wish I had seen this site before I bought a Kelvinator aircon. 14 months old stoped working and seems they do not have a reliable contractor in my area. After several phone calls all I get from them is he will be in contact. Took over 4weeks but Electrolux did get a brand new unit out to me . Many thanks to Julie from Electrolux customer service.
Electrolux Washing Machine Service
The most pathetic excuse for a service company you will ever find. If you don't mind waiting 3 or 4 weeks for a service tech to be booked in, if you don't mind continually having to chase them up due to them never ringing back, if you don't mind being put on hold for a minimum of 30 mins every time you ring, if you don't mind then being given vague and non committal answers, my guess you might be satisfied with their unprofessional and inadequate service.
Worst service time never buy again.
I have a kelvinator fridge freezer. 3 times the defrost module has died. First time was 7 months in. It took a week and a half for a tech to come. Second time fridge seized before tech even got there over 2 weeks later. It is only because when demanded a refund after it seized a lady at the warehouse had a replacement sent the next day. This time still waiting for an appointment for a tech nearly 2 weeks later.
I've asked for refunds each time.
Next time buy anyone else but electrolux or any of their products.
If you have trouble do what I have now done and contact the ACCC. Because that's the only way you will get a decent remedy.
UNABLE TO GET ELECTROLUX TO FIX THE PROBLEM
We purchased an ELECTROLUX 524L french fridge/freezer on the 6th of January - we had two problems, first the item came with the handles not fixed. after many calls Electrolux sent their dealer to install it as it was extremely difficult to install with the alan key they provided. The 2nd problem we have and still not fixed is the leak from the freezer (manufacturing fault- apparently quite common. despite many calls this is still not fixed as they dont have the part. Simply ridiculous. almost 4 weeks since we reported the fault and Electrolux are unable to confirm when they can fix the problem.
The 1st ever Electrolux we purchased and probably the last..
Electrolux Washing Machines
Washing machine broke down within a short time. Company hopeless to deal with when soliciting support. Would not buy again. Why are companies so happy to abuse their customer base? We wont stick around forever.
Terrible After Sales Service
Our dryer, which we were previously very happy with, has failed in under a year. A service call was logged & that took 4 days until the service tech was able to come to confirm the motor had died. He said the part needs to be ordered & he can come the following week!! This takes it to 11 to 12 days before we have a working dryer again. We completely rely on this dryer & with the current wet weather we have no option but to pay at a laundromat. I called After Sales Service to register my dissatisfaction of this product & process & they say all t...hey can do is give me an email address to complain or record my feelings into the notes system, which goes no where. Staff are jaded & don’t care about customer service or the lack that Electrolux shows it’s customers. Completely regret buying this product & will not purchase any Electrolux products ever again.
I bought Electrolux washer dryer on 10/06/2017 what a mistake that was I started having trouble with the dryer about 2 months in but I persevered then 18 months in the dryer stopped working completely so I rang Electrolux and they sent some one out to fix it that helped for another seven months then a month out of warranty the washing machine stopped working it showed an error on it so I rang Electrolux again they lady I spoke to told me it would cost me 150 call out fee then parts and the cost to fix it it wasn’t worth the cost so 2 years and one month after spending nearly $1200 I had to buy a new washing machine what a waste of money I would not recommend Electrolux to any one
Very short life Vacuum Cleaner
Bought a top of the range Electrolux vacuum cleaner about 30 months ago. Motor gives off a burning smell. Took it back to the shop, best they can come up with is that the filter was not cleaned (which is not true), so no warranty. Meanwhile a Dyson that I have had for 13 years is still going strong. Never buy an Electrolux product ever again.
Charged $50 more than what was quoted.
Asked the repairman how much the cost of fixing the dryer would cost me and he said around the $150 - $160 mark. He ended up charging $216 for the job without actually telling me how much it cost until after I paid.
- Verified customer
Worst Customer service ever.
Simply put got my appliance replaced under Australian Consumer Law as it was only 2 years old when it failed due to a known issue. My original contact with the company they insisted on sending a tech to investigate and informed me it was $180. I told them i would not be paying the call out unless the failure was due to user error or abuse.
Tech arrived and straight up asked for the $180 , I explained my position under ACL and that i felt a $1600 wine fridge should last more than 2 years before a catastrophic failure. He called his supervisor...
Electrolux Westinghouse dishwasher unrepairable after 5 years
The appliance is a 5 year old Westinghouse dishwasher model SB915SJ. The Control Board (P/N: 0367400122 replaced by P/N: 0367400145) is described in Electrolux's website as NLA (No Longer Available). In this case the Control Board has failed once earlier and the replacement part also failed not long after. This dishwasher has had very little use since it was purchased because the owner has serious medical condition which necessitated a long period away from her home and the house was unoccupied during this time. The Electrolux web site claims '...We're here to help' but after reading all other comments in this website, the reality is very much the opposite. Electrolux Customer Care was not interested in assisting. I wrote to the the managing Director Mike Putt to no avail, further, I contacted the publicity manager of the Electrolux head office in Sweden, Daniel Frykholm and never received an answer or acknowledgment. The Electrolux parent company in Sweden claims the following. Electrolux products enable consumers to live better lives while saving energy, water and resources. We constantly challenge ourselves to improve, through our operations and our people, making Electrolux safe, efficient and ethical. Wherever we are in the world, Electrolux empowers consumers and suppliers, and supports local communities. These are simply empty words. The moral of this experience is, do your research first before committing your money when buying appliances. Dont take for granted the shop assistants sales pitch that the brand name is good.
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Questions & Answers
Why does the control panel for my 2 Year old fridge/freezer go off beeping and changing to crazy numbers, I have to reset mode all day long!!!
Denise from Electrolux here.
We are sorry to hear you are experiencing problems with your fridge.
We would love the opportunity to discuss the concerns you have raised with fridge.
If you wish to discuss this further please feel free to contact me at firstname.lastname@example.org attention Denise Ticket 1311817
The control panel on my fridge/freezer is playing up, the fridge is not cold, only cool, the freezer is slow to freeze items, and the ice takes ages to freeze.
The model is EBE4507SA, and the serial no. is 63873073073,
450 litre, bought from Harvey Norman, 12/01/18
Have contacted Electrolux several times since buying the WORST washer ever in Dec 2019. Have jsut asked the appliances online i bought it from for help. Terrible machine just doesn't wash properly and clothes are left with a "film" on them at the end as if not rinsing properly and soap suds on door. $800 out of pocket and dirty clothes and NO reply from Electrolux and as did all via their site ( as well as called) I have no record of my emails. Dont know what to do next. appalling performance and customer service also it seems.
I am building a new kitchen however your products seem to be very unreliable and your customer service has very unreasonable policies including an air conditioner which totally rusted within 4 years and then was told I live in a coastal area. My technician said he’d never seen anything like it and my neighbours had aircon for over ten years still going strong. Why is your company sripping people off like this? Just not good enough
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