Electrolux Washing Machine Service
The most pathetic excuse for a service company you will ever find. If you don't mind waiting 3 or 4 weeks for a service tech to be booked in, if you don't mind continually having to chase them up due to them never ringing back, if you don't mind being put on hold for a minimum of 30 mins every time you ring, if you don't mind then being given vague and non committal answers, my guess you might be satisfied with their unprofessional and inadequate service.
Don’t waste your time or money with their fridge!!!
The fridge is 14 months old and not cooling anymore! They think a great outcome is someone out without 24 hours to fix it. Meanwhile it’s 36 degrees here today and not a cold drink in the house and a fridge full of food going to waste.
I previously reported my issues with this fridge but elextrolux conveniently didn’t get my return email so when I gave up chasing them for a solution they didn’t bother to offer one. Now when the fridge is dead at 14 months old it’s my problem I’m not happy....The supervisor I spoke with told me he’d be jumping up and down for a solution if he wasn’t happy with his fridge. What more can I do other then ring Harvey Norman get fobbed off to elextrolux who said they’d send a technician but didn’t?? I reported the troubles and how unhappy I was with the fridge and all this was before it broke down and stopped cooling!! The fridge has many problems Firstly you need superhuman strength to open the door if you close and need it open again within a minute.
Worst service time never buy again.
I have a kelvinator fridge freezer. 3 times the defrost module has died. First time was 7 months in. It took a week and a half for a tech to come. Second time fridge seized before tech even got there over 2 weeks later. It is only because when demanded a refund after it seized a lady at the warehouse had a replacement sent the next day. This time still waiting for an appointment for a tech nearly 2 weeks later.
I've asked for refunds each time.
Next time buy anyone else but electrolux or any of their products.
If you have trouble do what I have now done and contact the ACCC. Because that's the only way you will get a decent remedy.
UNABLE TO GET ELECTROLUX TO FIX THE PROBLEM
We purchased an ELECTROLUX 524L french fridge/freezer on the 6th of January - we had two problems, first the item came with the handles not fixed. after many calls Electrolux sent their dealer to install it as it was extremely difficult to install with the alan key they provided. The 2nd problem we have and still not fixed is the leak from the freezer (manufacturing fault- apparently quite common. despite many calls this is still not fixed as they dont have the part. Simply ridiculous. almost 4 weeks since we reported the fault and Electrolux are unable to confirm when they can fix the problem.
The 1st ever Electrolux we purchased and probably the last..
Electrolux Washing Machines
Washing machine broke down within a short time. Company hopeless to deal with when soliciting support. Would not buy again. Why are companies so happy to abuse their customer base? We wont stick around forever.
Terrible After Sales Service
Our dryer, which we were previously very happy with, has failed in under a year. A service call was logged & that took 4 days until the service tech was able to come to confirm the motor had died. He said the part needs to be ordered & he can come the following week!! This takes it to 11 to 12 days before we have a working dryer again. We completely rely on this dryer & with the current wet weather we have no option but to pay at a laundromat. I called After Sales Service to register my dissatisfaction of this product & process & they say all t...hey can do is give me an email address to complain or record my feelings into the notes system, which goes no where. Staff are jaded & don’t care about customer service or the lack that Electrolux shows it’s customers. Completely regret buying this product & will not purchase any Electrolux products ever again.
I bought Electrolux washer dryer on 10/06/2017 what a mistake that was I started having trouble with the dryer about 2 months in but I persevered then 18 months in the dryer stopped working completely so I rang Electrolux and they sent some one out to fix it that helped for another seven months then a month out of warranty the washing machine stopped working it showed an error on it so I rang Electrolux again they lady I spoke to told me it would cost me 150 call out fee then parts and the cost to fix it it wasn’t worth the cost so 2 years and one month after spending nearly $1200 I had to buy a new washing machine what a waste of money I would not recommend Electrolux to any one
Very short life Vacuum Cleaner
Bought a top of the range Electrolux vacuum cleaner about 30 months ago. Motor gives off a burning smell. Took it back to the shop, best they can come up with is that the filter was not cleaned (which is not true), so no warranty. Meanwhile a Dyson that I have had for 13 years is still going strong. Never buy an Electrolux product ever again.
Charged $50 more than what was quoted.
Asked the repairman how much the cost of fixing the dryer would cost me and he said around the $150 - $160 mark. He ended up charging $216 for the job without actually telling me how much it cost until after I paid.
- Verified customer
Worst Customer service ever.
Simply put got my appliance replaced under Australian Consumer Law as it was only 2 years old when it failed due to a known issue. My original contact with the company they insisted on sending a tech to investigate and informed me it was $180. I told them i would not be paying the call out unless the failure was due to user error or abuse.
Tech arrived and straight up asked for the $180 , I explained my position under ACL and that i felt a $1600 wine fridge should last more than 2 years before a catastrophic failure. He called his supervisor...
Electrolux Westinghouse dishwasher unrepairable after 5 years
The appliance is a 5 year old Westinghouse dishwasher model SB915SJ. The Control Board (P/N: 0367400122 replaced by P/N: 0367400145) is described in Electrolux's website as NLA (No Longer Available). In this case the Control Board has failed once earlier and the replacement part also failed not long after. This dishwasher has had very little use since it was purchased because the owner has serious medical condition which necessitated a long period away from her home and the house was unoccupied during this time. The Electrolux web site claims '...We're here to help' but after reading all other comments in this website, the reality is very much the opposite. Electrolux Customer Care was not interested in assisting. I wrote to the the managing Director Mike Putt to no avail, further, I contacted the publicity manager of the Electrolux head office in Sweden, Daniel Frykholm and never received an answer or acknowledgment. The Electrolux parent company in Sweden claims the following. Electrolux products enable consumers to live better lives while saving energy, water and resources. We constantly challenge ourselves to improve, through our operations and our people, making Electrolux safe, efficient and ethical. Wherever we are in the world, Electrolux empowers consumers and suppliers, and supports local communities. These are simply empty words. The moral of this experience is, do your research first before committing your money when buying appliances. Dont take for granted the shop assistants sales pitch that the brand name is good.
Device: We have been installed with chef (CVE662SA) in 2017.
Issue: the fan is making noise and temperature is not setting in..
This oven was replaced in 2017 with a 2 year warranty. It is extremely disappointing if a new oven can only last 2 years.
Not happy jan
I dont like this product cause its so hard to clean the interior if the oven and the stains of any spills In the oven and on the floor of the oven will not come off no matter how I try to remove them I have contacted Electrolux & have been advised to try several methods to clean it but nothing works oil has remained and stains unbelievable the enamel is so thin that just by rubbing it into remove oil enamel inside inthe oven has emailed faded and scratched they wont do anything about it. I recommend if u are looking for oven never buy Electro...lux oven it fridges Ive had problem also with the purchase of my westing house fridge while it was in warranty I had to have it replaced twice for the interior was cracking and door getting unbalanced and Ive been told that I have too much food in it all a loud of bull as they didnt even want to replace it Ive had to fight to get a replacement. Now the same embassy experience Im have with my oven never and I say never buy any Electrolux products what so ever keep away from these products definately
Fridge is dented and extremely loud. Electrolux do not care and will not replace
I bought a fridge in March. From the start it was extremely loud. So loud that I can hear it from two rooms away.
A technician replaced the fan but this has not helped.
Two more technicians came out and agreed that it is loud. One said, sometimes theyre just really loud. I have asked for assistance in replacing, however they just offer to send a technician and will not do anything unless the technician says they need to replace.
Of course the technician work say its fine so they dont need to replace the fridge. I have been battling with Electrolux for 8 months and am stuck with an awful, super loud fridge. Friends and family agree that the fridge is poor quality and very loud. couldnt be less satisfied with the product or service.
Beefeater bbq Very unhappy with backup service from electrolux
Purchased a beeffeater bbq used it 3 times and it had a faulty control nob leaking gas big bang contacted electrlux service has been totaly shocking not impressed wouldn't recommend
Dont buy, if you wanna set your kitchen on fire
We have had this electrolux ranghood for over 5 years. Two months ago, it set itself on fire when no one was using it and no one have used it for days. The kitchen was set on fire and fire brigade ruled that it was ranghood itself, not tenant's fault, not doggy electrical circuits. It should take us over 70 000 aud to repair the damage. We called them up, they came once, and no response for weeks. Called again and again, they said they decided not to be held liabilities for the fire. I know that this product ran out of warranty but shouldn't be the reason you kitchen set on fire when no one was home yeh? Never touch it products and customer service again ever.
Absolutely dreadful product and dreadful service from Electrolux. Fridge freezer was faulty from new with excessive frost build up. Reported on several occasions and an engineer was sent out but unable to fix the problem. Electrolux failed to act despite warranty. We're left with a defunct fridge freezer. Don't make the same mistake we did. Buy from a different manufacturer.
New Electrolux dryer does not work
Bought front loader condenser dryer in August of 2018. Six months later it exhibited issues with the condenser. I called the company, and they sent a company to fix it (2 days off of work for me- 1 day to assess, wait for parts, 1 day to fix. Same problem a month later, they rebuild the whole condenser unit. It was warped. (2 more days off of work). Then a short time later, the drum comes off its track. (2 more days off of work). In September, door is totally warped again. They send repair service. This company did not know how to re...pair it. Another repair company is assigned after I request a new machine. This machine is a lemon. Electrolux did not honor my request for a placement. They put me off for 2 weeks to do a product review. I had to call them. And, they said that they are busy. Very rude and uninformed managers who cannot help me[names removed]. As of this moment, parts are on back order. I have no dryer (now a month!) Electrolux does not stand behind their products and have mishandled my case so badly. I tell everyone and anyone my story. My recommendation is-do not buy Electrolux!
Beware of products owned by Electrolux
I bought a 5.5 kg Eziset Simpson Washing Machine where on the full cycle the water only comes up to about 7.7cm (it can vary, sometimes even lower) below the bottom of the white ring part (so is not high enough when on full).
As a note, I spoke to a Whirlpool member who said he had the same machine that comes up to 4cm below which in my experience is about where they usually come up to but mine doesn't and varies.
I have been using washing machines for many many years (I am 55yrs old) and have never once had an issue like this.
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Questions & Answers
Have contacted Electrolux several times since buying the WORST washer ever in Dec 2019. Have jsut asked the appliances online i bought it from for help. Terrible machine just doesn't wash properly and clothes are left with a "film" on them at the end as if not rinsing properly and soap suds on door. $800 out of pocket and dirty clothes and NO reply from Electrolux and as did all via their site ( as well as called) I have no record of my emails. Dont know what to do next. appalling performance and customer service also it seems.
I am building a new kitchen however your products seem to be very unreliable and your customer service has very unreasonable policies including an air conditioner which totally rusted within 4 years and then was told I live in a coastal area. My technician said he’d never seen anything like it and my neighbours had aircon for over ten years still going strong. Why is your company sripping people off like this? Just not good enough
Hi I have a Westinghouse wfe517sa oven less than a year old and the fan has stopped working suddenly. The heatining element still works. I have arranged for someone to come and check it but have been informed that if it is not classified as a manufacturer defect I will have to pay $145 just to have someone look at it. Do you have any suggestions for checking it myself first?
Hi I'm sorry you're experiencing difficulties dealing with Electrolux. I am still waiting for a response. Not one person has bothered to contact me regarding my complaints. I had the worst responses from the customer service people. The only thing they kept repeating (supervisor included) was that it was going to cost me $180 odd for each appliance to come out and just have a look at the lemons that I was sold. They mustn't be too worried about product quality and customer satisfaction.
Hey I ended up doing a bunch of google searching and took off the panel in front of fan - it seemed like it was just a bit stuck... manually pushed it around a few times and then it's back to starting normally when oven turned on! Would have been useful to have some sort of information from Electrolux - e.g some general "tips" on their website maybe why something may not be working!
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