'OK' fridge, but infuriatingly frustrating customer 'service' from JB Hi-Fi / Electrolux
I've had this fridge for 2 years and 8 months now and it's been rather good except for the noise. It's always been rather loud in my opinion even though the noises I could hear are described in the manual as 'normal'. But seriously, it occasionally sounded like a plane taking off when I was in the kitchen!
Last week however the fridge part stopped cooling. It must've stopped cooling somewhere on Friday, but I didn't notice it until mid morning Saturday as lights and freezer were still on, but the juice I grabbed and drank had gone off despite ...only being opened Thursday night. When I shut the fridge after grabbing the juice it started beeping loudly and flashing the display panel which I turned off without really looking as I figured it was the replace ice/water filter (which it wasn't as that one is more gentle and initially stops when you shut the door again). Shortly after this I started hearing an extreme rattling sound and realised the fridge wasn't cooling. I rang 'The Warranty Group' (Assurant) as directed by the extended warranty folder received at JB Hi-Fi at time of purchase. They only operate 8am-5.30pm Mon-Fri. Great. Rang the store, couldn't help me, I just had to ring the number Monday morning. Awesome. So Monday morning 8am on the dot I rang the number. Explained the situation to her, stressing the fact that I live rural and always have trouble getting tradies etc out here so I just wanted to get things rolling asap to get a timeframe on how long I'd be without a fridge. She said she put a claim through and Electrolux would contact me within 48hrs. Sorry, I ain't waiting 2 days to find out how long this is going to take so after a few hours I rang Electrolux myself and the lady couldn't find the number the warranty people had given me. She could book a repairer for me but then it would be at my expense as it wasn't tied to a warranty claim yet. No thanks. So she told me to ring them and/or the store again, which I did, with no success as they just told me to wait for Electrolux. I spent literally the whole day on the phone between the 3 parties, 'enjoying' hours of on hold music, all pointing fingers and getting me nowhere until I finally got an 'answer' from Electrolux just before 5pm. Because I lived rural they wouldn't deal with it and it was up to the warranty people to source me a repairer! 9 hours to get to that conclusion while it was the first thing I mentioned at 8am!! A bloke from the store actually made some calls on my behalf after that but also got no further than "they will contact you tomorrow morning". By lunchtime I hadn't heard and rang the warranty group again (this time a bloke who's English was near incomprehensible and who misunderstood half of what I said) and they gave me the name/number of a repairer who (again) would contact me in the next 2 days. I rang the number myself and left a message. Didn't hear back by 4pm so rang again and realised the message on the machine didn't really sound like a business message and started googling them. That company doesn't exist anymore! And when the lady who I apparently left a message for rang me back that night she said that's been her number for 15 years and she gets a few calls like mine a year!! Back to the warranty again who said they assigned me a different repairer and that she tried to contact them while putting me on hold but didn't get an answer. I demanded the name, googled them and rang them instantly. He picked up straight away but said he had not been contacted yet and didn't know anything about it (yet?). Also he was busy until at least mid next week. After 2 days wasted on the phone I left it at that figuring it'd be in his emails or that they'd gotten another repairer again who would 'contact me within 2 days' and I better start ringing some mates to see who had a spare bar fridge. It is now day 17 and I still haven't been contacted by anyone, but somewhere on the weekend the damn thing actually started cooling again?! The rattling noise roughly every 20 minutes is still there though so I don't know whether I can trust this fridge with food again (or animal medicine, which was worth more than the $200 compensation they'd supposedly offer) or whether it'll just have a random week off again soon... The warranty booklet states that I'm entitled to a loan fridge if the repairs will take more than 10 days, however, this only starts counting from the day the fridge gets to the repairer. Absolutely appalling 'service' if this is how they handle it!
Purchased in November 2018 at JB Hi-Fi Retail Stores for $2,159.00.
Best Fridge I have ever used
Love that the ice-maker takes up no room in the freezer door and fills a bin in the freezer.
Looks amazing, so stylish. 3 sizes of ice cube available too.
Maintains a consistent and reliable temperature in all compartments.
So spacious for its size.
Purchased in April 2021 at Harvey Norman for $2,350.00.
Broke down after one year, not repairable
Worked great for a year but found that the freezer stopped working, followed by the fridge... the technician wasn’t able to fix after replacing parts and making multiple visits. Electrolux customer service were not very helpful and after today’s poor response by the customer service staff we have asked for a refund. Will not buy Electrolux again. Should’ve stuck with Westinghouse.
Purchased in February 2019 at Betta Home Living for $2,138.00.
Love our new fridge but very noisy!
We love our new Electrolux French Door fridge (above model). We purchased in January 2020, all working well however the motor is very noisy. When we open the fridge or freezer door the noise stops but on closing it groans and then constant loud noise. We have had a 2 door Electrolux fridge for approx 10 years and that fridge was not noisy at all. I have spoken to Electrolux Service Department and was told that I could book it in for a technician visit but would have to pay for a technician to come out unless the fridge was found to be faulty. There was no one I could talk to over the phone for advice. Not sure what to do as I believe the noise is excessive.
Purchased in January 2020.
Just Buy it!
Carnt fault it.....keeps food cold,and very good lay out.Very spacious inside,and love having the freezer on the Bottom.
But the best feature is the water and ice!
Used to buy bagged ice, and now saving a small fortune!
Read some negative comments about being too noisey and uneven freezer draw.
It just makes a normal fridge sound and no issues with draw.
Good job Electrolux,this is a premium fridge on a beer budget!
Purchased in April 2019 at Harvey Norman for $1,600.00.
Doesn't stack up
This is a poorly built fridge. Freezer door needs to be slammed, or the whole freezer ices up and ice blocks solidify, internal drawer mechanisms are flimsy and don't work well, water cooler can't keep up on hot days when it is needed most, and switch is a bit dodgy. Door compartments on fridge are thin plastic that breaks easily. Ice cube maker keeps making ice, so overflows the container and needs to be cleared out regularly - need to hunt ice cubes out of the mechanism.
Purchased in April 2017 at The Good Guys.
My rating is for Electrolux, more so than the fridge. My fridge was delivered a week ago and the 2 french doors do not align (ie, one was almost half a centimetre higher than the other). The place I bought it from got Electrolux to send a technician out. He spent over 2 hours trying everything to get the doors to level up. He claimed the problem was due to the uneven floor (it is a concrete slab, and more level than most floors), so he dragged the fridge out to a totally level spot in the kitchen so he could be sure the fridge was level. He sti...ll couldn't get the doors to align without the fridge rocking. He called his supervisor suggesting they send out a new fridge. However, the supervisor clearly didn't not want to do this, so the technician told him he would just get it as close as he could and leave it. When the fridge was put back into place, he pushed a thick wad of cardboard between the side of the fridge and the wall. This aligned the tops of the doors, but misaligned everything else (the actual fridge is now on a lean, the space in the middle between the doors is noticeably bigger at the bottom than at the top, the freezer drawer now sticks out beyond the side of the fridge and the top of the fridge is not horizontal. Because Electrolux's technician reported that there is nothing wrong with the fridge, and it is my that is the problem, they refuse to do anything about it. Their solution was that I should return the fridge to the store and buy a different brand fridge! I am left with a sub-standard product, which fortunately the store will take back, but I will have extra delivery costs and now have to find a different fridge. Into the bargain, the technician dragged the fridge all over the floor and severely scratched the surface. I would give them 0 if I could.
Purchased in March 2019 for $1,800.00.
Really love it!
- tells you when you need to replace the filter
- water tap is easy to use and has made us drink more water
- ice fills up fast
- good freezer space
- reasonably priced
- easy wipe fingerprints off the surface
- freezer door feels flimsy when you open and close it...
Purchased in July 2018.
I did a lot of research before settling on this fridge. It costed a bit more than i had initially wanted to spend but i'm glad that i made the right choice. Out of all other fridges that were similar in size, had french doors and a water dispenser, this one had the highest energy rating. It's very quiet- i was able to sleep very well in our open living room when we first moved in to our home and were waiting for our bed to be delivered. It is also very spacious and can easily fit food for a family of 4. All in all, a great product that i would recommend to my family and friends.
Purchased in December 2018 at The Good Guys for $2,010.00.
disappointed not a quality fridge
So disappointed freezer drawers kept getting stuck until the top one broke we have had ours for about two years and so disappointed not great quality shows every finger print
Purchased in September 2017.
Nice fridge freezer no complaints here
This fridge freezer is great and I would highly recommend it to anyone looking at buying.
The stainless steel front is easy to clean and doesn’t leave lots of annoying marks.
The bottom freezer has three decent sized draws and they all pull out easily and smoothly.
The fridge is spacious and has good temperature control. We haven’t plumbed the water filter yet but that is another good feature.
I purchased this fridge to replace a 20 year old Samsung, and I love it. My main reason for purchasing was its size, as it had to fit in a relatively small fridge slot (had to be no wider than 80cms). This fridge had the best reviews for a fridge this size.
I didn't really want a plumbed fridge, but now I love the ice and water features...the water tastes great and it is great to have ice on hand all the time. I am drinking so much more water as it is so convenient. I personally like that the water is not overly icy, as I don't like my water ...
Ice maker freezes up
We’ve had this fridge for 4 years now and it’s great - just one issue! The ice maker is excellent when it’s going, however if I switch it off (because the tray is full) - it seems to go into a fault mode when switched back on. I think the water in pipes freezes and blocks the flow to the tray. The only way to get it functioning again is to turn the fridge off for at least 6 hrs. Today it starting working after a power cut. Does anyone have advice please?
After doing research and looking at over 15 fridges, we kept coming back to Electrolux EHE5267SA, my big problem was it didn’t come in white. Finally I decided I could put up with the SS and I’m so glad I did. It looks awesome in our kitchen.
The fridge itself is awesome, the separate zones keep everything fresh and the water dispenser gets used all the time, I’ve never drank so much water. The ice maker is genius and now when I have my Canadian Club n Dry or vodka n lemon, I no longer find empty ice trays.
I am so happy we did our research and agreed on this model. We’ve had it 2 months and I’d buy it again given the choice.
Smart and sensibly designed Fridge/Freezer.
Its a well designed fridge/freezer with heaps of room plus door shelves. Everything on eye level and easy reach in the fridge section. Cold water filler allows easy drawing of water. Bottom freezer provides ice cube making facility, when 90% full, cuts off automatically. Generally quiet operation, some noise during water intake. Plenty of choices on the controls for quick chilling, economy etc. So far no issues, happy with the unit. Check depth before ordering, to avoid any issues with its delivery.
Questions & Answers
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|Category||French Door Fridges / Refrigerators||French Door Fridges / Refrigerators|
|Dimensions||1725 x 796 x 781 mm||1725 x 796 x 781 mm|
|Energy Rating||4 star(s)||4 star(s)|
|Household Size||5+ people||5+ people|
|Features||Door Alarm, Frost Free, Water Dispenser and Wine Rack||Door Alarm, Frost Free, Water Dispenser and Wine Rack|
|Number of Shelves||3||2|
|Number of Fruit & Vegetable Bins||1||1|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Colour / Finish||Stainless Steel||Dark Stainless Steel|
|Total Capacity||524 L||524 L|
|Fridge Capacity||358 L||358 L|
|Freezer Capacity||166 L||166 L|
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