Electrolux 524L French Door EHE5267 Series
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purchased this fridge less than five years ago, and it has already broken down—well before the warranty has expired. That in itself is unacceptable for what should be a long-term appliance. What makes this worse is the terrible service I’ve received trying to get it repaired. I contacted the repairs team and have been repeatedly put off, with no… Read more
real sense of urgency or accountability. I’ve now been told I have to wait three weeks just for a repair to be organized. Not completed—just organized. I’ve explained multiple times that this is a fridge, a basic household necessity, and that we can’t go without one for weeks. They clearly do not care. Their attitude shows a complete lack of respect for the customer and no understanding of how important timely service is when it comes to appliances like this. This has been an incredibly frustrating experience, and I would strongly caution anyone against buying this product. Poor build quality, and even worse after-sales support. Avoid.
Terrible product, stay away – This is simply a terrible fridge that’s made in Thailand. The flap doesn’t retract properly so you can’t close the door. The ice maker leaks water and when you pull open and close the freezer drawer it feels like a flimsy toy. It looks nice but don’t be fooled as this is not a very good fridge. The motor sounds like a truck. Finally if you need… Read more
help, good luck to you as the call centre is staffed by bureaucratic Indians who are not empowered to help.
In-depth reviews
'OK' fridge, but infuriatingly frustrating customer 'service' from JB Hi-Fi / Electrolux – I've had this fridge for 2 years and 8 months now and it's been rather good except for the noise. It's always been rather loud in my opinion even though the noises I could hear are described in the manual as 'normal'. But seriously, it occasionally sounded like a plane taking off when I was in the kitchen! Last week however the fridge part… Read more
stopped cooling. It must've stopped cooling somewhere on Friday, but I didn't notice it until mid morning Saturday as lights and freezer were still on, but the juice I grabbed and drank had gone off despite only being opened Thursday night. When I shut the fridge after grabbing the juice it started beeping loudly and flashing the display panel which I turned off without really looking as I figured it was the replace ice/water filter (which it wasn't as that one is more gentle and initially stops when you shut the door again). Shortly after this I started hearing an extreme rattling sound and realised the fridge wasn't cooling. I rang 'The Warranty Group' (Assurant) as directed by the extended warranty folder received at JB Hi-Fi at time of purchase. They only operate 8am-5.30pm Mon-Fri. Great. Rang the store, couldn't help me, I just had to ring the number Monday morning. Awesome. So Monday morning 8am on the dot I rang the number. Explained the situation to her, stressing the fact that I live rural and always have trouble getting tradies etc out here so I just wanted to get things rolling asap to get a timeframe on how long I'd be without a fridge. She said she put a claim through and Electrolux would contact me within 48hrs. Sorry, I ain't waiting 2 days to find out how long this is going to take so after a few hours I rang Electrolux myself and the lady couldn't find the number the warranty people had given me. She could book a repairer for me but then it would be at my expense as it wasn't tied to a warranty claim yet. No thanks. So she told me to ring them and/or the store again, which I did, with no success as they just told me to wait for Electrolux. I spent literally the whole day on the phone between the 3 parties, 'enjoying' hours of on hold music, all pointing fingers and getting me nowhere until I finally got an 'answer' from Electrolux just before 5pm. Because I lived rural they wouldn't deal with it and it was up to the warranty people to source me a repairer! 9 hours to get to that conclusion while it was the first thing I mentioned at 8am!! A bloke from the store actually made some calls on my behalf after that but also got no further than "they will contact you tomorrow morning". By lunchtime I hadn't heard and rang the warranty group again (this time a bloke who's English was near incomprehensible and who misunderstood half of what I said) and they gave me the name/number of a repairer who (again) would contact me in the next 2 days. I rang the number myself and left a message. Didn't hear back by 4pm so rang again and realised the message on the machine didn't really sound like a business message and started googling them. That company doesn't exist anymore! And when the lady who I apparently left a message for rang me back that night she said that's been her number for 15 years and she gets a few calls like mine a year!! Back to the warranty again who said they assigned me a different repairer and that she tried to contact them while putting me on hold but didn't get an answer. I demanded the name, googled them and rang them instantly. He picked up straight away but said he had not been contacted yet and didn't know anything about it (yet?). Also he was busy until at least mid next week. After 2 days wasted on the phone I left it at that figuring it'd be in his emails or that they'd gotten another repairer again who would 'contact me within 2 days' and I better start ringing some mates to see who had a spare bar fridge. It is now day 17 and I still haven't been contacted by anyone, but somewhere on the weekend the damn thing actually started cooling again?! The rattling noise roughly every 20 minutes is still there though so I don't know whether I can trust this fridge with food again (or animal medicine, which was worth more than the $200 compensation they'd supposedly offer) or whether it'll just have a random week off again soon... The warranty booklet states that I'm entitled to a loan fridge if the repairs will take more than 10 days, however, this only starts counting from the day the fridge gets to the repairer. Absolutely appalling 'service' if this is how they handle it!
Sorry for the long rant, but this experience will keep me away from Electrolux/JB Hi-Fi in the future. I bought a (supposedly) decent fridge with the extra warranty precisely to avoid any hassles if something went wrong. Rather inclined to buy a cheap & nasty one next time so I can basically just throw it out and buy a new one if it fails.
But back to the fridge itself; + spacious + well lit + I never hooked up the plumbing so can't comment on the function of the water/ice maker, but I like the fact that you don't lose any door space because of it - noisy - doors & handles smudge easily and hard to clean off - bit hard to get drawers out to clean and never got one of them to realign properly again afterwards +/- didn't really miss a beat until now, but I expect more than 3 years from a $2200 fridge...
Edit: I wrote this review last week and allowed to have it sent to Electrolux for mediation first without being published, but again, without response..
Good morning Kate Julie from Electrolux here. We… Read more
Great Fridge – I purchased this fridge to replace a 20 year old Samsung, and I love it. My main reason for purchasing was its size, as it had to fit in a relatively small fridge slot (had to be no wider than 80cms). This fridge had the best reviews for a fridge this size. I didn't really want a plumbed fridge, but now I love the ice and water features...the… Read more
water tastes great and it is great to have ice on hand all the time. I am drinking so much more water as it is so convenient. I personally like that the water is not overly icy, as I don't like my water too cold,
The fridge is spacious and well designed for storing food and this fridge had no trouble coping with the Christmas feast and left overs along side our everyday food, and the fruit and veges stay fresh for over a week.
The freezer design is great, allowing you to see and access food easily...no more lost food at the back of the freezer, which is great for storing pre prepared meals as you can see what you have left and what you need to prepare more of.
This fridge is very quiet and the only times I hear any noise is when the ice maker is depositing more ice in the bucket and refilling the ice tray or if I have placed lots of new items in the freezer after the weekly cookup
I really like the deep door storage which lets you turn those wide sauce and juice bottles sideways so you can fit more in and the deli draw which lets you keep smelly cheeses and meats separate from the other foods.
Highly recommend this fridge
I love how much I can fit in this fridge – We bought this fridge about 18 months ago, I am so happy with it, it's quiet. The only noise you hear is when the ice cubes are dropping into the tray when it needs topping up, I love the deep ice cube container, we sometimes empty it when we need to fill a small esky going out, no need to buy a bag of ice. The shelves on the doors are great… Read more
for fitting bottles, you could fit 6, 2lt bottles of Milk if you needed to in the 3 shelves. The fruit and veg drawers are great, you can adjust the moisture level to keep your fruit and veg longer, also the other slim drawers you can keep meat in them. There is just so much space in this fridge!
Everything stays lovely and cold, we had a black out from 10pm-5pm the following day, though we were out most of that day and didn't open the doors, everything stayed cold, the only thing in the freezer that started to defrost was a loaf of bread. Love the plumbed in water, only downer is the water is very cold after you fill a couple of cups of water.
Positive reviews
Best Fridge I have ever used – Love that the ice-maker takes up no room in the freezer door and fills a bin in the freezer. Looks amazing, so stylish. 3 sizes of ice cube available too. Maintains a consistent and reliable temperature in all compartments. So spacious for its size. Show details
Love our new fridge but very noisy! – We love our new Electrolux French Door fridge (above model). We purchased in January 2020, all working well however the motor is very noisy. When we open the fridge or freezer door the noise stops but on closing it groans and then constant loud noise. We have had a 2 door Electrolux fridge for approx 10 years and that fridge was not noisy at all.… Read more
I have spoken to Electrolux Service Department and was told that I could book it in for a technician visit but would have to pay for a technician to come out unless the fridge was found to be faulty. There was no one I could talk to over the phone for advice. Not sure what to do as I believe the noise is excessive.
Just Buy it! – Carnt fault it.....keeps food cold,and very good lay out.Very spacious inside,and love having the freezer on the Bottom. But the best feature is the water and ice! Used to buy bagged ice, and now saving a small fortune! Read some negative comments about being too noisey and uneven freezer draw. It just makes a normal fridge sound and no issues with draw. Good job Electrolux,this is a premium fridge on a beer budget! Happy Days! Show details
Negative reviews
Bought this fridge in 2017. Now have had 3 repairs but ongoing issues, so 4th repair about to take place – . About a year ago, fridge stopped making ICE and fridge was very warm. Tech found that there was ice build up behind freezer back panel. Defrosted this. ($132) Works for a few months before same issue again. ($132) 3rd time this issue occurred, a different Tech said the issue was a faulty control panel and after defrosting the ICE buildup… Read more
which he ordered and returned to replace the control panel (Almost $500 labour and material). Last Saturday, the fridge started to beep again. Panel inside fridge was flashing. Pressed a button on panel and flashing and beeping stopped. This had to be repeated 3 times (1/hr) before the beeping stopped. Fridge again warm and no ICE being made.
Broke down after one year, not repairable – Worked great for a year but found that the freezer stopped working, followed by the fridge... the technician wasn’t able to fix after replacing parts and making multiple visits. Electrolux customer service were not very helpful and after today’s poor response by the customer service staff we have asked for a refund. Will not buy Electrolux again. Should’ve stuck with Westinghouse. Show details
Hi Bel, Zaida from Electrolux here. We are sorry to… Read more (+1 reply)
Doesn't stack up – This is a poorly built fridge. Freezer door needs to be slammed, or the whole freezer ices up and ice blocks solidify, internal drawer mechanisms are flimsy and don't work well, water cooler can't keep up on hot days when it is needed most, and switch is a bit dodgy. Door compartments on fridge are thin plastic that breaks easily. Ice cube maker… Read more
keeps making ice, so overflows the container and needs to be cleared out regularly - need to hunt ice cubes out of the mechanism.
OK Electrolux....would be great to get some feedback from you on this. 2.5 years on, and the… Read more (+1 reply)
Recent reviews
Not good at all .frustrating customer 'service' from JB Hi-Fi / Electrolux AGAIN!!!! from a different customer – I Bought This fridge in July 2019, Has been very good. Unfortunately I had the exact same difficulty with JBHi FI Extended warranty As Kate did from NSW. It has been two weeks since the fridge stopped working. I had to jump through hoops to get anyone out to fix this. Electrolux turned up today and I have been told that that it will have to go… Read more
away for repair. When I asked when, the reply was, that Electrolux would get back to me, in about ten days. That would make it 4 weeks since I called JB HI FI Warranty.
In the Meantime the Electrolux Technician told me that I should buy a cheap freezer from Aldi As they were selling them for $200.
Not really a great advert for Electrolux.
I will be going to the Australian Competion and consumer Commission about this.
It really is not good enough for a product which cost a lot of money.
Extremely disappointing – My rating is for Electrolux, more so than the fridge. My fridge was delivered a week ago and the 2 french doors do not align (ie, one was almost half a centimetre higher than the other). The place I bought it from got Electrolux to send a technician out. He spent over 2 hours trying everything to get the doors to level up. He claimed the problem… Read more
was due to the uneven floor (it is a concrete slab, and more level than most floors), so he dragged the fridge out to a totally level spot in the kitchen so he could be sure the fridge was level. He still couldn't get the doors to align without the fridge rocking. He called his supervisor suggesting they send out a new fridge. However, the supervisor clearly didn't not want to do this, so the technician told him he would just get it as close as he could and leave it. When the fridge was put back into place, he pushed a thick wad of cardboard between the side of the fridge and the wall. This aligned the tops of the doors, but misaligned everything else (the actual fridge is now on a lean, the space in the middle between the doors is noticeably bigger at the bottom than at the top, the freezer drawer now sticks out beyond the side of the fridge and the top of the fridge is not horizontal. Because Electrolux's technician reported that there is nothing wrong with the fridge, and it is my that is the problem, they refuse to do anything about it. Their solution was that I should return the fridge to the store and buy a different brand fridge! I am left with a sub-standard product, which fortunately the store will take back, but I will have extra delivery costs and now have to find a different fridge. Into the bargain, the technician dragged the fridge all over the floor and severely scratched the surface. I would give them 0 if I could.
Find out how Electrolux 524L French Door EHE5267 Series compares to other French Door Fridges / Refrigerators
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Really love it! – Positives: - tells you when you need to replace the filter - water tap is easy to use and has made us drink more water - ice fills up fast - good freezer space - reasonably priced - easy wipe fingerprints off the surface Negatives: - freezer door feels flimsy when you open and close it - water tap only has a small space - not suitable for low… Read more
water pressure as it sprays outside the cup - water is not VERY colder - colder than tap water but not fridge cold after the first fill (use a few cubes of ice) - wish could change the size of the ice - it doesn't fit inside the holes for most water bottles
Love this! – I did a lot of research before settling on this fridge. It costed a bit more than i had initially wanted to spend but i'm glad that i made the right choice. Out of all other fridges that were similar in size, had french doors and a water dispenser, this one had the highest energy rating. It's very quiet- i was able to sleep very well in our open… Read more
living room when we first moved in to our home and were waiting for our bed to be delivered. It is also very spacious and can easily fit food for a family of 4. All in all, a great product that i would recommend to my family and friends.
disappointed not a quality fridge – So disappointed freezer drawers kept getting stuck until the top one broke we have had ours for about two years and so disappointed not great quality shows every finger print Show details
Dear t reeves, Zaida of Electrolux here. I'm sorry to… Read more (+1 reply)
Nice fridge freezer no complaints here – This fridge freezer is great and I would highly recommend it to anyone looking at buying. The stainless steel front is easy to clean and doesn’t leave lots of annoying marks. The bottom freezer has three decent sized draws and they all pull out easily and smoothly. The fridge is spacious and has good temperature control. We haven’t plumbed the water filter yet but that is another good feature. Show details
Ice maker freezes up – We’ve had this fridge for 4 years now and it’s great - just one issue! The ice maker is excellent when it’s going, however if I switch it off (because the tray is full) - it seems to go into a fault mode when switched back on. I think the water in pipes freezes and blocks the flow to the tray. The only way to get it functioning again is to turn… Read more
the fridge off for at least 6 hrs. Today it starting working after a power cut. Does anyone have advice please?
Best Choice – After doing research and looking at over 15 fridges, we kept coming back to Electrolux EHE5267SA, my big problem was it didn’t come in white. Finally I decided I could put up with the SS and I’m so glad I did. It looks awesome in our kitchen. The fridge itself is awesome, the separate zones keep everything fresh and the water dispenser gets used… Read more
all the time, I’ve never drank so much water. The ice maker is genius and now when I have my Canadian Club n Dry or vodka n lemon, I no longer find empty ice trays.
I am so happy we did our research and agreed on this model. We’ve had it 2 months and I’d buy it again given the choice.
Smart and sensibly designed Fridge/Freezer – Its a well designed fridge/freezer with heaps of room plus door shelves. Everything on eye level and easy reach in the fridge section. Cold water filler allows easy drawing of water. Bottom freezer provides ice cube making facility, when 90% full, cuts off automatically. Generally quiet operation, some noise during water intake. Plenty of choices… Read more
on the controls for quick chilling, economy etc. So far no issues, happy with the unit. Check depth before ordering, to avoid any issues with its delivery.
Great spacious fridge – Very quiet fridge. Love that the ice compartment is in the freezer although it needs a better sensor as it always overflows into the rest of the freezer. The quick cooling function is awesome for drinks. So much room in the fridge itself. Only other negative is that you have to open both doors to get into fresh produce compartments. Show details
Great chilled water and ice feature – Finding our new fridge (1monrh) excellent. Chilled on demand, ice which can be made, switched off when there is enough. Great storage space in fridge are. Freezer could be a bit bigger but manageable for a family of 3. Overall very happy, temperature is maintained - freezer very cold which is what is needed as our butlers pantry is a closed off room. Show details
Find out how Electrolux 524L French Door EHE5267 Series compares to other French Door Fridges / Refrigerators
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Amazing fridge. Wish we had bought it sooner! – We’ve had a lot of very expensive whitegoods over the years. This relatively cheap purchase tops them all. The fridge looks great, is very quiet and stores so much food. It’s far more convenient to have the ice dispensing into a dedicated freezer compartment than to have an ugly wide/fat/deep dispenser taking up internal fridge space and then… Read more
have water all over the floor like we used to with a crushed/cubed ice dispenser.
Water is not icy cold after the first glass but that’s ok- there’s loads of ice anyway
Very good with a couple of minor improvements to be made – Very good fridge with digital temperature showing on the control panel and lots of options to select from, eg holiday mode, ice/water off etc. it makes very good sized ice cubes in a relatively short amount of time and makes them automatically. With the water supplied directly to the fridge, there is no need to carry the water to the fridge and… Read more
refill it and this is of great convenience. The only 2 things I found that needs to be improved is that the handles are with sharp edges and we have been scratched by it when We are too close to it, especially when standing up. The other thing is that the ice water is only Icey for the first glass that comes out as it,s fresh water that gets filtered inside the fridge. So only the first glass of water gets cooled down by the filter. Once the filter is at water temperature, there is no more ice water. But there’s always the ice cubes.
Excellent product – Beebs when open... Great product fridge and features. Had it since about 2 years ago and still good as new. Only complaint is there is a fan noise emitted from it almost 24/7 so in a quiet environment you can hear it. Keeps everything fresh for longer - love it. Too big for one person- definitely a family fridge. Show details
Perfect family fridge – This fridge is a family fridge.. very happy with this product...there is enough room for bottles , seprate sections for different stuff. A good section for frozen items as well. I love the look of the fridge. Its jist add beauty to my kitchen.. will surely recommend for a family of 4 Show details
Happy with the fridge – I spent a lot of time researching fridge freezers before selecting this one. I was after a fridge with a water dispenser, french door fridge with freezer drawers, an ice maker, and very importantly, energy efficient. This was the most energy efficient french door fridge on the market at that time. It is smart looking, with a nice finish. The… Read more
water dispenser's internal plumbing is different to typical fridge-freezers so you don't have one side of the french door that is fatter than the other. The downside is that the ice doesn't 'dispense' as such, cubes are made within the freezer section. The dream was to have a crushed ice dispenser, but you can't have everything i guess.
There is a control panel inside the fridge to select options such as the ice maker and economy mode etc. I don't notice any noise except when the ice is being made and dropping into its container.
My only issue is with the water filter. I don't like the taste of the water. My husband says its okay, but i think it tastes a bit plasticy or even cheesy. My tap water does not taste like this. As the filter gets older, i prefer the taste. Ive even bought a generic non-electrolux filter and had the same issue. Also, i note that some people in other reviews have commented that the water isn't super cold. This is true but it doesn't bother me.
I bought the fridge from Appliances Online. I waited for their sale and also found a discount code. At the time this was the cheapest place to buy it.
Overall i really like the fridge and i expect to have it for many years.
Great product – Massive freezer with separate compartments, plenty of storage in fridge with draws to separate meat and veg. Lots of easy to use functions and love the water filter and quick ice. Very easy to clean and hardly makes a sound. Very good quality product and have not had any regrets about my purchase. Show details
LOVE THIS FRIDGE!!!! – This fridge is super quiet, keeps fruit and veg super fresh and crisp and make ice automatically for your convienance! i love how there is a control so you can turn the ice maker off or the water or both! there are also eaps of modes you can put the fridge in e.g. fast ice which has been a life saver!!! really easy to clean as there are rubber inserts/mats in all the compartments that are removeable! Show details
Beautiful, but unbearably loud – We bought this fridge on the strength of the reviews, including a few that remarked how quiet it was. Our first delivery had a rattling compressor. Appliances Online swapped it out. The second didn't have the rattle but is still embarrassingly loud. The compressor is almost always running. Even with normal use in a cool kitchen (Melbourne). … Read more
The reviews suggesting this fridge is quiet are either not on the level or the production line is not consistent. Either way, this has been a deeply disappointing purchase.
In so many ways this fridge is perfect. It's beautiful, well designed and constructed very well. But if you have an open plan or semi open plan, or you value your peace and quiet, avoid this fridge at all costs.
Update: While I was unsatisfied with the product, both Electrolux and Appliances Online bent over backwards to resolve my concerns. Absolutely Grade A customer service. The sense I got from both companies was that there haven't been issues with this product and that we may have had some bad luck. That was persuasive, but we weren't really prepared to try again. We ended up cutting our losses and going with a different fridge which is markedly quieter, but nowhere near as premium in its finish as the Electrolux.
Love the ice and water and good design – We upgraded to this fridge when we had our kitchen renovated. Love the chilled water function and the ice maker. The size is perfect for our five person family with three big eating teenagers. (We do have a separate small upright freezer for dogfood and extras.) I like the large deli and vegie drawers, though very occasionally they get stuck and… Read more
need to be jiggled back into position.
Easy to turn functions on and off with the controller. All in all I'd say we are really happy.
Bought as reconditioned from Seconds World (saved a bomb!) it had a couple of issues which were fixed under warranty by Electrolux (wrong ice tray, cracked bottle shelf). And while it was a bit of a saga getting the right replacement for the cracked bottle shelf (with three incorrect pieces arriving) they didn't give up until I had the right one.
Good fridge, doesn's show messy fingerprints! – This has been a great fridge, especially because the outside stays pretty much finger-print free. We purchased it in 2015. The Westinghouse fridge we had before this one was really annoying to clean and the doors got dinted easily. The Electrolux has kept in really good condition. We have had no trouble with it and would buy the product again, only now I think they're no longer made in Australia which would make me reconsider a purchase. Show details
Great fridge – Lovely fridge, very pleased with purchase. Quiet, haven't even heard the ice drop down into bucket Nice design. So far keeping perfect temps. Love that you can adjust the size of the ice cubes. Great space in the fridge. Could do with 2 wine stands as it only came with one. That's my only gripe. Show details
good for small family..freezer is not that spacious – this is a premium fridge..luxurious..good for small family..however bigger family may need a bigger freezer..led backlight makes the fridge look very modern.very recommended for family of 3.you can change setting to eco or holiday mode to save electricity..got a white led light which is better than yellow bulb as normal fridge has Show details
Had some issues, but very happy now – I picked this fridge because it fit my recess perfectly. It was really hard to find a french door fridge this small. I'm very happy with it. It looks and works perfectly... but there were some teething problems. The first unit I received had a blemish on one of the doors which took away from the design, which is part of why I paid a premium price… Read more
for this product. Electrolux offered a $300 credit toward another of their products (I was sure they had originally offered a $300 refund, but apparently I heard them wrong). The bigger issue was the the fridge was freezing everything. They sent a service person out and he found a wire that was not connected at the factory. He connected it, and said it might fix the problem, but to be on the safe side, he ordered a new fridge for me. That excellent service was provided by a local company sent by Electrolux, rather than by Electrolux themselves. The replacement has been working great for 6 months now.
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Goos morning Julie from Electrolux here. We are… Read more (+1 reply)